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1.9 281 Reviews

Staples Complaints Summary

66 Resolved
209 Unresolved
Our verdict: When using services from Staples with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Staples reviews & complaints 281

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J
8:41 pm EST
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Staples Poor quality no qc

First let me say I have given this store a lot of my business normally around $300 plus a month. I was taking all my printing there getting everything from party schedules to menu’s just about everything. Here not to long ago the copy center manger Cheryl W. approached me, and she told me that if I sent all my orders thru her she would take good care of me. Well being the smart businessman, I am sure why not. Well let me tell you the quality of work she produced was poor, poor, poor wrong address, misspelled words. I honestly thought it was a joke trying to see if I would bite I started laughing. When I realized it was real I became irritated and said your kidding what 3rd grader did this. Needles to say she can take care of me by not touching my work.

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foewfe
, US
Jul 24, 2010 5:32 pm EDT

I work at a staples copy center where I will not put my location. I know many many stores who do the design and editing work themselves, which allows faster time for the customer to get back their order. If the customer is PAYING money to get something done, then why is it HER fault that it was done wrong? Just because she is making flyers means 'who cares if it gets done wrong, its a stupid function anyway?' I really hope none of you above work at staples cause you most deffanitly are the [censor]ing [censor]s.

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fresh
Tampa, US
May 19, 2009 5:07 pm EDT

hell yea

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fresh
Tampa, US
May 13, 2009 9:35 pm EDT

I wear the blue, therefore I am the copy god, so take your order to the ###s over at Kinkos so they can further ### it all up because Big Bertha failed to wipe the cheeseburger grease from her hands before she touched your lovely original. Nowhere else can you get ### edited, except a graphic designer who rapes you with her microsoft word skills, who doesnt own a Heidlberg ( machine that can spit out [censored]loads of copies a minute) so take your pick, pay assloads of bling for recreations from a designer, trek it to the staples to make copies of it, or deal with someone whos doing you a favor for in store editing of a copy of a flyer you need for the next ### cream convention where your coworker forgot to put your name on the picture of the tube of ### cream and now your being a pissant because you want credit for preparations A through G. And It's not her fault your last name is Dingleberrychodenburger, and her character spacing only allows for Dingleberrychode.
Dont blame it on the new trainee who used to be a telemarketer, now working strictly hourly with no commision making ### money, who gets shoved in a position thats more uncomfortable than doggie and shes dealing with dumb###s like you. Damn YOU SUCK.

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rainbowsHORSIESponiesDOLPHINScunts
hollywood, US
Apr 04, 2009 4:26 pm EDT

Dear infamous hooker of Everett, Washington:
I loathe you. If it weren't for your blase words and your downright ludicrious, I'm sure Cheryl would've banned you from the store. I actually just got off the phone with Everett police, and they said you are the hands down WORST citizen they've EVER had in the town's history. Now, how does that make you feel? You can take care of your own copies and stop writing ### all up in herr you dirty hoe.

Go hook and leave us alone. We love America. You don't.
May God bless all of us, BUT NOT YOU.

Good day ###ING ###.

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youreanidiot
kill, US
Apr 03, 2009 8:47 pm EDT

Dear Everett [censored],

Fix your spelling and grammatical errors in your complaint and maybe we can take you seriously.

[censored].

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ANGRYbitchHOEbutt
, US
Feb 22, 2009 8:53 am EST

You are definitely an idiot. Copy Center is not allowed to make any changes to anybody's work in store. This is all supposed to go through Design Services, you [censored]. I am a copy center manager up in New England and anyone who gives me things to be edited, I don't THEY ARE ALL ###ING LAZY THATS WHY! Fix the problems yourself then I would be glad to copy and print for you. ### out of here!

ComplaintsBoard
C
9:49 pm EST

Staples Lost package

After mailing a package at Staples usin UPS. They lost the christmas package.
Said I put wrong addres on label. I had a copy of label, date and shipping cost, plus insurance paid. After repeated calls to UPS, who said to call Staples. Tracking # was of no use. With each call I took CRS name, time of call and response. AFter 6 weks of calling both Staples and UPS. I finally searched the internet and found the president and his office phone number. I called explained the situation to his secretary, faxed all my notes, with names, responses and failure to settle this. His secretary said she would research and call me back. She did the next day. I recieved a check in the mail within 5 days for the books mailed, plus the insurance. Didn't make up for all the aggravation and time spent on the phone, but I got my money. Loacted the UPS truck driver and he admitted delivering package to wrong address.
Find the president of the company. The CEO. go straight to the source. If more people would ban together and go against these companies, maybe the customer service would get better. And I never talk to someone in another country who cannot speak English. ASk for a english speaking CSR or/ another phone # in USA. Why is it that stores in America have to have foreign phone operators? The internet is a great resoures to find CEO's and President names and numbers of /for any company.

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6:24 am EST
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Staples Awful company to work for

I was recently fired from staples for refusing to lie to customers about in stock items. They wanted me to tell customers who where not buying a plan that the item was out of stock because according to them they will loose money if they sell any electronic item without a plan or attachments. I was threaten by 2 managers about me getting fired for not doing my job (lying to the customer in this case). Finally I was fired today, Thursday, august 28 2008, when I asked for a change of schedule because I was starting school. Manager told me that he couldn't do it and that since I was a temporary employee he didn't need me in the store anymore. Funny how I was told in the interview after asking 'how flexible is the schedule?', that staples works around my school schedule. He used that opportunity to get rid of me.

If you try to buy a Laptop from them and you say no to the accidental protection plan, they will refuse to sell you the laptop or any high priced electronic device. They don't even want the employees to offer the basic plan. No accidental no laptop I was told many times by the managers.

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Richard Breault
, US
Apr 30, 2022 3:06 pm EDT

I had an interview with Staples but never was contacted after the interview. I agree the company sucks from my single experience.

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ETAssociate
, US
Jul 21, 2014 8:33 pm EDT

Sounds about right. I work at a store in Brooklyn as an EasyTech Associate. Was told Id be fixing computers, which is something that I am fully capable of and enjoy doing. Next thing you know I'm told that I am a salesman who isnt allowed to touch computers. Sales manager keeps giving me schtick about cutting me off if I dont improve my warranty numbers or confidence in my body language (is he for real?). I mean, the guy says the fact that I am A+ certified but still cant sell plans is embarassing. First off, how am I supposed to amp my confidence if I'm being called an embarassment to my face? Second, being certified to fix computers doesnt make me a snake oil salesman. Every time I'm ready to verbally snap on him but I don't because it honestly isnt the right thing to do. I totally understand his job is on the line if the store doesn't sell enough, but maybe Staples shouldn't rely on warranties to survive if selling ### without is killing the company. Now that is an embarrasment.

If I had another job opportunity, Id take it. I love everything about the job except the constant sales pressure. GM/Manager team is concerned about why our CSAT is so low. It might be because we are severely understaffed at any given hour and we shove warranties down the throats of our customers. No matter how you word it, a pitch for a warranty is a pitch for a warranty and if the customer says no, it should be left at that with no repreccusions on anyone involved, instead of having the cashier as again at the register.

Sales manager also calls me lazy, but that ### never sees me busting my ### in the backroom or on the sales floor doing stock or helping customers. He also says I am not good with customers, but I've recieved plenty of handshakes and praise for my knowledge and/or assistance. Even if I didnt help the customer find what they were looking for, I would recieve some praise. I'm talking genuine praise, not some disappointed "thanks" that is muttered as the customer departs.

Also, a look into this so called CSAT (customer satisfaction rating). There are surveys printed onto the bottom of sales reciepts at random. Basically a customer service survey. If you get one and actually want to fill it out with appreciation, DO NOT PICK FOUR. Apparently option FOUR (Somewhat satisfied), isn't enough to satisfy the higher ups, even when the comment sections for the fours are full of all sorts of praise. Last month since we only got three FIVE ratings, with the other seven being FOURS, the team got told that we suck. Its ###ing ridiculous the standards they (corporate, management, someone/anyone) hold us to. We didnt get anything below a four that month, and we're getting told we did poorly.

Staples is a dying mess. They can't compete with Amazon in the online market, and they know it. Speaking of online, lets talk about how jacked up prices are in-store. A 3 foot hdmi cord in-store is roughly 30 bucks (customer bugged out when he saw that price), while online it was considerably less. Same goes for tax calculator ink ribbons. A two-pack of IR-40T in-store is 12.99, but online it comes out to four dollars in change. And when I say online, I mean the STAPLES WEBSITE.

I honestly might sound like an ungrateful ### when I say that they can't fire me soon enough, but the constant sales pressure is causing my hairs to grey and I am only twenty. I'd rather shovel ### for 18 bucks an hour than continue being the jack of all trades associate in Staples for half of that.

I dont wish financial death upon my coworkers however. Almost everyone there is honest, kind, and hard working. Its just the ###ing corporate culture that needs to die, or at least be changed.

It feels to amazing to get that off of my chest.

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mike6666
Hello, US
May 27, 2014 11:32 pm EDT

I worked with Staples for almost two years and I shared many of these experiences. I was hired as a technician to work on computers. Next thing I know I'm not allowed to touch computers, I must sell 24/7. I was constantly reprimanded for not selling enough; I was hired to fix computers, not sell computers. But of course they never told me that. My job was constantly on the line because I too would not lie to customers and reject their computer purchases if they did not intend to purchase a warranty. Towards the end of my Staples employment this May, I was constantly running the register, stocking shelves, and managing inventory. The managers treated me as if I was just a lowly worker that knew nothing. I have a 3.7 in my degree field and will be completing my degree in the next few months. I refuse to be treated this way. I walked out of my shift one day after finding out I had gotten another job at a private company. Staples is the most regretful thing I have done so far in my life. Do not work here. Do not shop here. Staff is overworked, managers are unpleasant towards employees, and employees are unfortunately forced to lie.

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MFSKINNER
Somewhere, US
Mar 17, 2014 8:52 pm EDT

Staples hired me to do tech work and fix pcs. I have a degree in networking and finished courses in Dec 2013. I am also certified for computer maintenance and repair. I was used mainly as a cashier and a sales-person. I took their so called certification test and it was so easy I feel sorry for the customers who think the certified techs there actually know anything. The last straw was beig scheduled to work an hour before the store opened, I got there and of course there was no one there. I waited around a while and then went home. What a joke that place is.
Luckily I have another job, which pays a lot more so I am able to just quit, which is what I did. Maybe I will be nice and actually tell them.

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Max122
Slao, US
Nov 06, 2013 7:28 pm EST

At our staples, my GM told me to remove the stiker on vomputer( stkers that say already opended and cheked, he told me to do it with all the coputers i sell, today i got fired for something i did noteven do and one of my bosses said > he said that in the back store, to be honest staples is a realy good compagny, i just think that my booses are bad, and i couldnt do anything to help it

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dave112
dc, US
Jan 18, 2012 9:12 pm EST
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staples - if you wanna work for staples consider this things
1.you gonna get paid the lowest rate
2.you gonna work every thing i mean every thing, hard selling, stocking, stacking, cleaning bath rooms & sales floor back room, collecting shooping cart out side at any weather and a lot of stuff within single day .no job description no nothing
3. no matter how many years and hours you work you are a part time worker
4.your weekly hours depend on the number of the warranty sell and the way you react to the above tasks.example if you show any concern towards the customer who don't buy esp, fpp, ... or any warranty you may get 4 hours next week which is happen to me or if you are not cleaning the bath room things like that .
5. if you don't keep track of your time, you may work for 41 hours and get paid for 37 or 39.
and many more so think twice before you go there.

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psxpro5
, CA
Jan 26, 2011 4:26 pm EST

Staples has many plans in place including a 100% confidential hot line for just these issues. In my experiences as a supervisor (same level as consultant associate) this would never happen but should a manager break policy there are many outlets to speak to your managers bosses and head office about the situation. People also complain about low pay and "work being to hard for the pay" it is a managers job to make sure you are working as hard as you can. If you do not break policy you cannot be fired from staples. Remember that every time a manager cries to you and that makes you sad.

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private202
Hanover, US
Dec 17, 2010 3:04 am EST

When you want to buy a cheap laptop with nothing, please go online or somewhere else. You could cost someone their job. Would you really say to someone, "I don't care if you loose your job, my cheap laptop is more important?"

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JulieSteinberg
Portsmouth, US
Nov 10, 2010 5:22 pm EST

I have been working at staples for 5 years now! I just recently had an employee transfer from another store to my store. He was at the old store he used to work for and his mother wanted to by a computer without a plan. The manager LIED TO HIM and said he could not buy the compter there and he was going to have to drive it down to another store to pay for it. he refused and left. Thank god for the staples he works at now! I love all my managers. They are always listening and care for what you have to say. They try their hardest to give you the scheduel you want and are always very fair! I am so sorry for the way you got fired. I 100% agree with you that it was the reason you were fired for! Guarantee it! But not all staples are like that! You should definitly report them!

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joejoe8585
Waterford, US
Oct 01, 2010 3:32 pm EDT
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and i think you just where at a bad store. i mean we sell high priced product a lot with out plans. or managers didnt like you

ComplaintsBoard
V
12:47 pm EST
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Staples Awful employee

Staples call center has a policy of only allowing 5 minutes a day for restroom breaks. They want you to use breaks and lunch for restroom use. I had a stomach issue do to surgery I had and I was exceeding the 5 minutes a day. Staples was giving me warnings and made me sign a paper stating that if I keep exceeding the 5 minutes a day that my employment with Staples would be terminated. I find this to be a horrible way to treat your employees. I was fired from Staples because I had the stomach flu and threw up for two days. Even when I brought a note from the doctor they still let me go. Staples doesn't care at all about its employees.

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Panama24
New York, US
Dec 30, 2012 10:24 pm EST
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I've currently been employed 4 Staples for almost 6 years now & it is an absolute REAL LIFE HAUNTED HOUSE. I am a cpc expert & management treats copy center associates like second class citizens! Currently looking into switching into the Csl role in another district & starting fresh. Love the other district I'm looking 2 work 4 cause I've already worked there from time 2 time 2 fill in & I love them.

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ExRetailZombie
Grand Blanc, US
Oct 03, 2012 1:27 pm EDT
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It doesn't surprise me. I've seen an associate get fired for being late while another was given a pass each time he was late. He was late way more than the other associate. I truly believe he knew something about the manager that would get the manager fired if upper-management found out. It's not what you know-it's who you know. It's not what you do--it's who you do. That should be Staples tagline instead of That was Easy.

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MFaubert
Rouleau, CA
Oct 03, 2012 11:14 am EDT

They fired my wife without just cause. She worked in the call centre in Regina for 7 years. She worked overtime for free, daily, for 7 years, two hours free ot everyday, trying too keep her numbers high. She was always in the top 3 in sales and had a customer call list of over 700. They kept increasing her goals until it became unattainable. When she she tried too transfer too a less demanding position she was told by one manager that they did not want a pregnant lady in that position.
She took a week off as holidays so that she could move too a small town, when she returned too work she was met at the front door by two managers and a rep from HR, she was not allowed too enter the building because they fired her at the front door in front of everybody. Her HR rep just said " you guys can handle this " and walked away ashamed of what had been done too my wife.

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ExRetailZombie
Grand Blanc, US
Dec 21, 2011 5:08 pm EST
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I was a long time (10+ years) Staples employee at the retail level. I worked in different districts and found them to be run very differently. even though it was all the same parent company. One district was an absolute joy to work for; one was absolute hell. Management is overworked. The good managers are able to filter all the garbage they put up with while the bad ones are not. Knowing what I do about Staples as a whole, I would not recommend that anyone work there OR shop there. Associates are badgered into believing things that are not true and they are required to pass this misinformation to the customer. I'm all for being a great salesperson, but lying to the customer is simply not good customer service.
Stay away from Staples.

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MONICA-VELASQUEZ
, US
Apr 14, 2011 5:21 am EDT

I-WORKED-FOR-STAPLES-FOR-8-WEEKS-I-WAS-HIRE-AS-A-CSL, WHAT-I-DID-WAS-RING-MY-WHOLE, SHIFT, TRY-TO-COACH-CASHIER, BECAUSE-THEY-ONLY-HAD-ONE-FOR-EACH-DAY-IN-TOTAL-THERE-WERE-6, BUT-ONLY-ONE-WORKED-WITH-ME-AT-A-TIME.I-WAS-TOLD-EVERY-WEEK-WHAT-A-POOR-JOB-I-WAS-DOING.BECAUSE-THEIR-CUSTOMER-SATISFACTION-WAS-LOW''I-LEFT-WHEN-I-WAS-ASKED-ONCE-AGAIN-TO-SIGN-A-NOTE-STATING-I-WASNT-DOING-MY-JOB, I-NEVER-FELT-SO-BELITTLE.I-REFUSE-TO-SIGN-SOMETHING-THAT-WASN'T-TRUE.

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margera_man
Swansea, GB
Feb 08, 2011 9:03 pm EST

That's unfair dismissal. You would easily be able to take them to a tribunal, and get compensation for the wrongful dismissal, especially if you have a medical condition, legitimised from a doctors note. You may even be able to be reinstated!
p.s. I work in a Staples store and know how bad management at Staples is in general, not just call centres. I had to sign the same note for stores.

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KrukFan
West Columbia, US
Nov 09, 2009 1:55 am EST

It's not just the call center, it's in-store as well. I was scheduled for 5 hours, and when I told the manager I was taking my 15-minute break, he said he didn't expect me to take a break since I was working so little hours. I said I was entitled to my break and was taking it.

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Hobbes
, CA
Jan 08, 2009 11:47 pm EST

Hunt1522,

Please read before you write. The OP's complaint refers to a CALL CENTER, not a store. Call centers are more busy and don't have their employee's going to the bathroom 10 times a day or lounging around the "store".

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hunt1522
Marshalltown, US
Jan 07, 2009 4:09 pm EST

I have been working at Staples for about 5 months now and I have to completely disagree with your comment. It may just be the manager you have or your store in particular. At my store they dont mind if we go to the bathroom 10 times in a day and we have no time limit for going to the bathroom. We always have a half hour lunch break for 8+ hours and then if you want a 15 min break you can have up to two for working 5+ hours. Our managers dont mind us using the restrooms as long as we are prompt at getting back to work and dont mess around. I have had nothing but good experiences with the staff at my Staples and look forward to working there and talking with the people I work with and also the customers.

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9:47 am EDT
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Staples Employees can share your private information.

Staples deleted backups, another backup was returned corrupt, of course data on my windows drive was gone. But, a second harddrive? The computer was returned and I coincidently experienced monitoring of my activities by a neighbor. I had to return the computer and more recent backups. Staples, Presidential Office took no action toward there employee.

The technician still works in the gateway Village Shop on Housley Road. Stay Away! Go somewhere else.

These Staples employees may share your private information. The poor technical services alone are reason enough to go elsewhere.

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Gbzn
, US
Feb 07, 2011 5:04 pm EST

I went to Staples on the humble, figuring only to window shop and noticed discount bins. Purchased a couple of items for under $30. The ECONOMY. Went home and fiddled around (that's right, I said, fiddled)with the memory and music, and noticed the 4G flash drive I bought had only 3.88 GB of space. What happened to get what you pay for?! I can't go into McDonald's, ask for a $1.00 Big Mac and give them 0.88 cents, and they're going go to be cool with that! Sorry, I'm not a fan.

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Mysterria
Columbus, US
Jan 04, 2013 5:22 pm EST

"Bought brand new laptop and took in old one for "free data transfer." Not only did they not transfer the data, but when I picked up the computers, the old laptop NO LONGER WORKS! When I complained, they said it was my fault and they're not responsible for broken computers or lost data. If I broke someone's stuff, I'd replace or fix it. Staples doesn't feel that way, including the "Office of the President, " a silly term for customer service black hole."

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Jeremy Ross
, US
Mar 18, 2010 2:52 pm EDT

When my son became a teenager I should have know that I would need to have a serious security application on his notebook computer. Unfortunately this realization came a bit late and he had picked up a virus or spy-ware infection. Very quickly the computer became very unusable so we took it to where we bought it, Staples. We were directed to Easy Tech counter and asked about their spy-ware/virus removal charge. I was told it would be X dollars. I thought this was a bit expensive so we went home to find a less expensive alternative. When I ran a Google search I found secureremotesupport[dot]com. The cost was less than half of what Easy Tech wanted and it could be done while the computer sat on my sons desk. In a few hours the computer was clean and ready to go. Plus they installed some software to help keep it from happening again.

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Tango
, US
Apr 22, 2010 8:49 am EDT

Took my laptop for a free tune up and received my laptop with a big black dot in the screen. It was not there before and when i took it home and turned it on saw it. The tech who helped me when i picked it up kept talking about a small black dot on the screen and kept asking if i wanted it to get fixed. I didnt know what he was talking about so didnt really pay attention to it. I have been trying to get a hold of the manager of the store and he keeps trying to give me excuses. They keep telling me they are going to call me and they dont. When i call and ask for the manager hes not there. Very unhappy with this service. Will never ever buy anything else from staples and i will make sure i tell all my friends and family so they wont either. This store messed up my laptop and they are trying to brush me off by never answering or dealing with the problem.

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hagbard
, CA
Jun 03, 2009 9:54 am EDT

Bought a Omitech GPS at Staples.ca that couldn't name over half of the cross streets it encountered. A week later I told them the issue and asked to return it to my local store. They (CSR "Amanda") said that since it was now "discontinued" (news to me) and I'd have to have them pick it up at their convenience. I was barely willing to wait around for them to deliver it, I certainly didn't want to spend another day waiting for them to pick it up. And they have the nerve of putting "Hassle Free Returns" on the back of their receipts!

Told them there was nothing on their site stating the item was "discontinued" or that a different policy applied to returns of such items. They admitted it was their error, but that they are not responsible for the "inconvenience" it causes their customer.

Yesterday I find out that I should have been charged 25% less since it is a clearance item. I ask "Derek" about this and he says they'll reimburse me that amount when I fax him a receipt of someone who got that price. I get such a receipt and find the number he gave me was not a fax number. I have yet to hear back from him.

This isn't the first time we've been jerked around by Staples.ca customer 'service' representatives. We've had items not delivered when they promised they would be, items delivered after they were canceled, price protections not honored., and lots of excuses about how some computer they rely on failed.

I've contacted their PR person (Alessandra Saccal) for assistance and didn't hear anything back. My wife, her business and myself do a great deal of business with Staples. No more.

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Stephanie V.
, US
Dec 21, 2011 9:30 pm EST

I own an Acer laptop and went to the Staples store #566 on Route 46 in Parsippany, NJ in June to purchase a replacement AC adapter for this laptop. The employee placed an order for the replacement AC adapter because they did not carry it in the store. The price was $59. After using this adapter for 6 months, it no longer works. I returned to Staples in Parsippany today and spoke with the manager. Not only did he tell me Staples does not back their products and I am stuck with a broken adapter after 6 months, he tried to sell me on a PC tune up! I am very upset that I paid $59 for an adapter that only works for 6 months. I am also appalled that the manager tried to sell me more services when he couldn't even help me with the broken adapter.

I would like the adapter to be replaced or receive a refund. I don't have the money for a new adapter and purposely went to Staples to order it in the first place, thinking Staples was a dependable company that backs its products.

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rugmanpat
osprey, US
Feb 09, 2009 6:57 am EST

Don't go to staples for printing unless you want a lousy job that takes months to complete. The sarasota staples has my printing order since december and it's still not done. They can't do any graphics at the store and have to send it out. The people who work in the printing know nothing about the business or graphics and can't do the simpilist of graphic work. They have all of those computers but they don't save any work so if you need to reorder you are at square one. My advice, ditch staples. They probably won't be around very long, especially in this economy!

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Uma
, US
Dec 11, 2008 7:33 am EST

Purchased a staples-brand microcut shredder (with a ten-year cutter warranty) for $189.99 + tax from staples in late may 2017

Shredder cutter stopped working in december 2017 after very light use (only emptied basket once)

Staples refused to honor warranty; offered a $14.50 credit toward purchase of a new one for $189.99 now on sale for $99.99, but no credit if purchased at sale price.

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Karen Lavallee
,
Mar 25, 2008 6:36 pm EDT

My husband and I shopped tonight at a Staples store. Our purchase added up to over $800.00. We wrote a check from our open home equity account and our check was denied by Certegy. How embarrassed we were in front of a line of people waiting to check out. We knew there was thousands of dollars left in our credit limit. We just received our bill for that so we knew no one else was using our account. We left the store with others watching us with judgmental looks. We were so embarrassed. We just called and spoke again with the store manager and he said that our credit was fine but, for some reason, the check was denied. We'll be talking with our bank tomorrow.

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Loby
, US
Feb 09, 2011 9:50 pm EST

Do not purchase the computer extended warranty at Staples as it is a joke. You will be without your computer for 4 weeks each time it is sent in. They repaired my original problem & created another one that they claim they cannot recreate. Everyone you speak to in customer sevice require 48 hours to respond. If you ask for a supervisor, they will not call you back. I called the US Chairman & Chief executive Officer Ron Sargent& their office took two days & three calls later to get someone from Staples Canada to call me back. Do not bother to escalate your concerns as Steve Matyas-President will not speak to you. He is out of touch with his customer base!Customer satisfaction is not a priority.

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Staples Bad service

I bought a laptop & warranty from Staples, since they told me they could fix or replace it at the store. When it broke, they told me they had to send it back to Acer, when I called Acer two weeks later they had no idea what I was talking about. Turns out it was shipped to Staples Customer Service. When they couldn't fix it, they passed it off to TigerDirect.com, a computer refurb company who proceeded to send me a Compaq! The latop I got is heavier, has a smaller screen, and is not as high quality as Acer. To top it all off, they made me send them MY Microsoft Office software so it could be installed on the new computer, and never did that or sent it back to me! So I'm out 190 for the warranty they passed off to TigerDirect, and 150 for Microsoft Student Office. This is not to mention that their customer service reps where not helpful at all, and constantly transfered me to different people. Don't ever buy from Staples.

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I hate Staples
, US
Feb 11, 2010 11:55 am EST

I bought a laptop with warranty and they refuse to fix it and told me that it is not covered. The guy who sold me the warranty told me that they cover everything. What a joke. Never shop there any more.

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2:49 am EDT

Staples Staples credit card fraud?

For the past few months, when I purchase something at Staples, after I swipe my card in the card machine, the cashier ALWAYS asks for my card and looks at it. Isn't the purpose of credit card swipers the fact that only YOU handle the card? This opens up a lot of possibilities for a dishonest employee to get your expiry date and security code and rip you off easily. This policy is very strange to say the least. I finally asked a cashier why they do that. She said it's so she can get the last 4 digits of your card number to use in case you return an item. Does the swiper not record those numbers? I smell something fishy. Even if it's not a scam, Staples should NOT ask you to give your card physically to an employee. It's a very stupid way of doing business.

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tamminh
Houston, US
Feb 06, 2015 11:53 am EST

I found this thread because I was researching the same problem about Staples: About 9 hours after using my credit card at Staples, I received an email from the bank saying that all my rewards points had been redeemed for cash back and deposited at a bank out-of-state. I remember being surprised that the cashier asked to see my credit card after I swiped it, for a small purchase of $2. This transaction at Staples was the first one within the last 2 months on this credit card. I did not use it again after Staples.

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NotAHappyStaplesCustomer
New York, US
Oct 12, 2012 6:39 pm EDT

Coincidentally, my card number was used at a Staples in Bloomfield, NJ on Wednesday 10/10. I had used that same card at a Staples on Oct. 1st in NY. The Staples stores I have shopped at in the past are not asking for the last 4 numbers of the card, but rather they ask to look at the card, and type in the verification code on the back of the card (My credit card company even said no one should be asking for this number).
Glad I found this board and that others have the same concerns I do. I'll do my best to avoid Staples from now on, or if I have to purchase something from there, I will definitely be using cash!
P.S. I have heard from others that they have had the same problem with their card numbers being used at gas stations, etc. right after shopping at Staples. Definitely scary!

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ur_an_idiot
, US
Mar 24, 2012 2:20 pm EDT

Listen up here IDIOTS! If I were to steal your card, I can take your magnetic strip and place it on my card that has MY NAME ON IT. So if a cashier wants to see my ID it won't matter to me cause it'll match the name. BUT IS IT ACTUALLY MY CARD? NO! The cashier's computer knows what the last 4 numbers are. That's why if you tell her the wrong numbers the transaction won't go thru! STAPLES in one of many other company's that are trying to HELP YOU OUT! There is a reason they do those things, not just for the fun of it.

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OfficeMax Employee
Cincinnati, US
May 11, 2011 1:33 am EDT
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You guys are ###ing idiots. If you don't want people handling your card then use cash. Registers ask for many different things, but it may be too complex for your little brains to handle.

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funny stuff
, US
Dec 15, 2010 8:24 pm EST

stay inside. it is less scary. only use cash. keep it under your mattress. the staples employees are surely going to know where you live and they will probably want all of your numbers. hide them. hide all of the numbers. they are always trying to get you. you show 'em.

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staples employee
LaGrange, US
Oct 27, 2010 5:36 pm EDT

It sounds crazy but i work at staples as a cashier. The only reason we ask to see the card if the purchase is credit. We then have to enter the last four digits off the card one to ensure the credit card is present and two for security purposes for a return. It actually is designed to help you so if you lost your receipt and wanted to return something all we have to do is swipe the card you payed with and the computer will let us know if the item was purchased with that card. In most cases cashiers will cover the rest of the digits only to expose the last four. If you feel uncomfortable then simply cover them yourself and show them. Overall its designed for security purposes, until the day comes where an employee "steals" your numbers and buys something, then the policy will be in affect. Its worked since the opening of Staples so i dont think anything is changing soon.

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kmb5529
Greenlane, US
Oct 18, 2010 9:52 pm EDT
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I am a police Detective and I think I can shed some light on this issue. First, one of the things you may not understand is every credit card is property of the merchant or the bank that issued the card. You are requried to present the card. Failure to present the card can result in the merchant closing your account. If an employee wanted to skim your card they would need a hand held device to do so. You would likely see this skimming taking place. Second the last four digits of your card are useless to the fraudster. They need the entire number. It is very unlikely they are going to be lucky enough to guess your entire number. Last most people involved in credit card fraud don't have the time or patience to try and figure out your individual credit card number. They would rather steal your card out right or better yet compromise your identity and create new credit in your name. This is easier and takes much longer to detect from a law enforcement perspective. So I wouldn't worry to much about the employees at Staples or a retail store. I would be more concerned about the restauraunt employee or any service provider who walks away from you with your card in their hand.

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ChaosEnsues
Bayville, US
Feb 17, 2010 8:23 am EST

They check the last four digits due to digital swipe's that can steal your credit card, and imprint it onto a blank card that has no relevance to the actual card or information on the bar.

grievers who hate the system, I just hope you get your id stolen so that you understand why fail-safe measures like this are in place.

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noneeeee
, US
Feb 02, 2010 11:21 pm EST

now when people scam you they make fake cards using the same bar scanner. Staples checks those numbers to make sure they match as a protection to you. as an employee at staples I can tell you that we are not scamming you at all just helping against fraud

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Kristomania
, US
Nov 25, 2009 10:28 pm EST

You guys are whiny babies. Did you know the receipt you throw out at the gas station has your last 4 digits on it? Same with your McDonalds receipt. Anyone could just as easily "hear the last 4 digits of your card". Credit cards can be duplicated and one of the only ways to test if the card is legit is to match up the number that shows up on the magnetic strip with the last 4 on your card. THAT is why the cashiers do that. Before you start complaining about policies meant to protect YOU and YOUR money, I'd find out the truth. Idiots.

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10:21 pm EDT

Staples Terrible customer service in pinole store

I am a long time customer of the Pinole California Staples Store. As a preschool owner/director I use their copy center for relatively large copy jobs of school worksheets we use each day of each month. Heretofore, I've been very please with the customer service. If ever there were any problems they were slight and the manager on duty was more than willing the step in. As a regular customer at the copy center, I got to know the regulars and they got to know me and what to expect when I show up with my mothly work sheets.

Today, however, at the Pinole, California Staples Copy Center, I was the recepient of the worse cutomer service I have ever received in a store, hands down.

When dropped off my copy job, I was told by the clerk that they had a large job to finish and might not be able to get to my job today. I told her that I HAD to have the worksheets for school tomorrow and asked if I was willing to pick up late in the day would I be able to get my job done. She said yes, and asked if I could come in at 6:30. I agreed and left.

Approximately, 30-45 minutes later, I received a phone call from a person I believe to be named Tina at the Pinole store - who seemed to be very agitated. She told me that my copy would not be completed today and that I could pick it up the originals today, or come in tomorrow to pick up the copies. I explained my conversation with the sales clerk wherein she agreed that my job could be completed late in the day. Tina's response was she didn't know what was agreed upon between the first sales clerk and I but that my copy job wasn't going to be completed today. She stated she was calling then because "it wasn't too late." I told her it was already too late because Staples had accepted the job. And there was no one else I could find to complete it today. I asked her if there was any portion of my job that could be completed so that I could have some of it today. Tina came across as really irritaed with me. She put me on hold and came back and abruptly asked if I could come to the store at 8:00 p.m. I asked her what time the store closed and she said 9:00p.m. She said they would start my job around 4:00 and it would be finished thereafter. Feeling a little bruised but optomistic, I agreed and hung up.

I showed up at the store at 8:04 and they were closed! I gave a brief explanation of my situation to the guy at the door, Vitaliv, and he agreed to let me in. Got to copy center and asked to speak with a manager because I was unhappy with how my copy job had been handled and the misinformation Tina had given me about the closing time (I really think Tina purposely gave me the wrong time so that I wouldn't get my copies. How is it that a store employee wouldn't know when a store closed?)

Vitaliv was the on site supervisor and things went down hill from there. He approached me and before I could even get my complaint out, he told me Tina had told him all about me and how mad I was when she called me. When I attempted to explain my side of things he wouldn't listen- kept cutting me off with things he said Tina had told him. When I mentioned to him that she gave me the wrong closing time of the store, he told me flat out that I was wrong. What's worse, he told me my job had been finished early and I could have picked it up at 6:00! I asked why no one had called to inform me that my job was done (as they have always done in the past) and he shrugged. Worse yet I looked at the receipt and had been charged TWICE what I normally paid. When I attempted to ask the clerk questions to get clarification about the bill, Vitaliv interrupted the clerk and I, and told me the price was what is was. When I explained to him how I am normally billed for my job he told me I was billed more because I instructed Tina to hand feed my copies instead of using the document feeder. Not true and doesn't make sense. Why would I WANT to pay more for copies? I settled for paying only for the copies I need for class this week and told Vitaliv that I would be speaking to his manager tomorrow.

I am BLOWN AWAY by treatment I received in store today. Tina came across as harried, irritated and frustrated (perhaps overworked.) While I think her phone call was ill advised (she should have clarified things with her co-worker before calling me) Vitaliv was just plain nasty. He'd formed an opinion about me without having all of the facts and made it clear he couldn't care less about my concerns.

I spend a lot of money in the store and am a regular customer. I deserved better treadment today.

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RichardBrowneteam
Pinole, US
Feb 04, 2014 1:53 am EST

I have personally shopped at that location and can assure you that this individual "sonja" is one of the yappies that thinks that they are entitled to everything and expect people working there to bent over backwards in trying to please them just cause. Employees and managers aren't there to kiss ### of lying ### customers trying to pull a fast one on them. Great job staples team for taking out the trash. You don't need those kind of customers.

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JenJenJen
Hagerstown, US
Jul 16, 2011 8:28 pm EDT

Dude, I have the same type of problem with Staples' managers, my order was for laminating 3 of my diplomas, and the girl at the copy center destroyed two diplomas during paper feeding because she wasn't paying attention to her work, I end up talking to their onsite manager Candace and she agreed to reimburse me for the cost of getting my diploma reprinted.

The problem started with another manager by second week I drop by with copy of form/invoice that I have for the diplomas reprinted cost, but guess what the second manager Lorie DiGiacinto lies to me and say staple will never do a reimbursement because those diplomas were too big for the laminating machine (it only 12x17 inch document) and too fragile (its new diplomas, not even a month old, its a high quality paper and they consider it to be fragile), and she say staples were not responsible for damaged documents because they have warned me about large document can't be for lamination, WTF her employee at the copycenter NEVER told me about the large document issue, either the employee lied to her manager about her talk (warning) with me or the manager are covering for the employee by BLAMING THE FAULT ON ME (the consumer) for bringing in such a large document for lamination. ###ing Staples, I hope they go bankrupt like circuit city for ### customer service!

btw mine happened at 1631 wesel blvd., hagerstown, md 21740, I have filed a report on BBB and filed complaints on their site as well as other complaint websites, I want spread to spread my complaints and I am warning people not to bring in any precious time piece documents to staples copy center because if they destroy the documents, they will blame on you for bringing the document to them.

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hippie_chick
Sacramento, US
Nov 29, 2010 8:50 pm EST

I work at a staples copy center, and I hear cases like this all the time. A customer comes in, asks to get a job done by a certian time, and is extreamly unhappy when they leave becasue we tell them it can't be done right away. People just need to plan ahead, if I have 7 other jobs that belong to customers with the same story about being on a time crunch, how am I supposed to get everyones job done?.. What people need is patience. Thus being said, I do NOT condone the eleged actions of that employee or that manager. We try to assist all of our customers in a way which will make everyone happy!

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1:30 pm EDT

Staples ups lost my package and refused to pay up insurance!

I had my Psp with a broken screen shipped through their UPS shipping center. It was shipped to PsprepairService-2529 SW 25th, Oklahoma city, ok, 73108-ph-[protected]. I bought $200 worth of insurance. I called them when I tracked the package and found out it was left at the door. The receiver never received my package as far as I was told after I filled a claim and faxed in the claim and receipt on 6/09/08. The tracking # was 1Z 4R2 67E [protected] 8. They told me that their investigation was complete and that it will take 7-8 weeks until I will receive my check. On 8/8/08 I called to find out where my check was, only to be told that I will not receive a check because my package was found by the receiver and if the receiver never let me know that it was found it wasn't their fault. Psp's left there for over 30 days are considered lost and they can be kept (ahem, stolen). I asked for proof that the receiver found my package but was laughed at. Staples is just trying to rip me off. Both Staples and PspRepairService are the winners here and I am the loser!

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sakshi kapoor
, IN
Feb 01, 2011 7:57 am EST
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This is to bring in your notice that we have not been receiving our packets on time since January till December we were receiving on time and it has happened since the local delivery agent has been removed .this is the first and only school in Faridabad which is affiliated from Cambridge and we are having different boards here and whenever we called customer care people all the time they are giving excuses that the address is not correct and the pin code is not correct if that is the case in the coming future we would ask the Cambridge Office to take the service of some other courier service. Please be careful regarding the delay in the delivery of the consignments or else we would change the courier service.

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Staples Fraud and scam

Bought a GPS unit $269.00 took it in for warranty battery dead and not locating satellite. I had purchased the extended warranty for a extra $50. Told they would ship for repair. Next day I get a call from Toronto I am in Vancouver we have looked at the unit and it is not worth fixing will will mail you a cheque for $170 depreciated replacement value. I pay $269.00+$50.00 and all I get is $170.00 oh yeah and I phoned the store and the unit hasn't been shipped yet so how do they know it.s not worth fixing. The CSR said well you used it for 14 months that costs something.

Stay away from Staples Warranties they aren't worth the price of the paper their printed on. It is not a replacement warranty like they tell you buyer beware!

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Kristomania
, US
Nov 25, 2009 10:30 pm EST

You're right. It'd be a million times better to be stuck with a broken GPS after the manufacturer says they won't cover it. Then you'll bust into your local store and raise a fit over something they offered to protect in the first place. Good luck next time a piece of equipment breaks on you, because if you come into my store, I will not do a damn thing to help.

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Staples I am very disappointed with them

I own mio c310x and I just purchased mio update and try to install it. However after many attempts it will not recognize the usb cable and after using different computers it still gave the same error. I reset the gps and turn it on and asked to re-install the original program which I try but it kept asking for the serial number and again it will not recognize it. I called Staples where I had purchased the equipment and the 2 year warranty. They prepare a case # and asked me to send it to Cyber Test for repairs. After 2 weeks I received the gps un-repaired. As per their report the it was un-repaired due to fatal software crash and the warranty does not cover it after only having the gps for 1 year. I call Staples store and they will not replace the equipment. They suggested to contact the manufacture to see if you they will replace it or have it fix. I am very disappointed with Stpales store and their warranty department. If a warranty is still in good standing it should be fixed or replaced with no ifs or buts.

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Jeffrey
,
Nov 08, 2006 12:00 am EST

A copy of email:

Dear consumer advocate:

My name is jeffrey rutzky, and I am a consumer.

Recently I had a terrible experience at staples that exposed unjust pricing and competitive practices among the three retails-serving arms of the corporation: staples stores, staples.com, and staples
Catalog sales via their 800 number.

I was able to contact a competent and sympathetic executive customer relations department at their corporate offices in framingham, ma, but all they could do was pass my concerns up the ladder, and offer to iron out wrinkles relative to my order.

I put together a document (Attached pdf) that summarizes some of the inconsistencies and unfriendly practices that seem to contradict any major corporation's desire to serve its customer base, not to mention its bottom line.

Please help me help them change their corporate policies and misleading business practices. Their customer-available policy statements clearly misrepresent advertising (Specifically their 110%
Price match guarantee) in such a way as to be considered illegal.

Should you wish detailed information regarding my order nightmare and discovery process, I am available anytime to discuss this with you.

Thank you for your time and consideration,

Jeffrey

New york, new york

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Clarence dortch
Birmingham, US
Feb 02, 2012 6:22 am EST
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Dear Sir, I am writing to complain about the way I was treated at your on 01/31/2017 3:44PM at the Hoover, Al [protected] Montgomery Highway sale # [protected] (1201). was ask to slid my debit card, which I did . The the lady then ask me for my reward card, I told her that I did not have it with me. She then ask for my phone number which I gave her, Then her Co.-workers gather around the counter. Then she put a hold on my debit card . Then she had me to fill out some personal imformation on a reward card application beror they would accept my debit card. I am black and the other people were white. I Am going to check with a lawyer, because the people did was illegal because you ask me for proof of who I was and not the white people. I am tried this . My name is Clarence Dortch 2180 Quail TRL brimingham Al 35216, P>S. I am 67 years old never stole anything in my life. I have never been so insulted.

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Kelly Taber
,
Nov 15, 2008 8:11 am EST

Finding prices different from one market to the next? Hmm could that possibly be because each market is different? Sometimes in store prices are different from online prices. Prices between stores can even be different because different economies apply. If you have an account with Staples you should have what’s called set pricing. Set pricing is pricing placed by your businesses needs. If you are a print shop for example you would get better pricing for paper. If you would like to be charged the best price, do you homework. Check the price of your item at each division and present that pricing when you check out by a print out or ad. If it is their own pricing I am sure they will honor it.

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Staples Charged too much!

On 4/7/08, I purchased Avery 8160 labels only because they had a sale price of $8.92 (or close to it) listed under the original price of $11.99. This was listed in several places. When I went pay for them, the price rang up as $11.99. I told the cashier they were on sale and she went back and brought the price with her that said $11.99. I am 100% sure they had a sale price listed under them. By this time, there was a long line after me, or I would have went back and proved it myself. I was very angry about this, as I am on a very fixed income and every dollar counts, and I never would have purchased the labels if they were not on sale. Also, I went to turn in my empty printer cartilages and they said they don't give coupons out for them anymore. In that case, I will take my business elsewhere from now on.

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Jacobf
Adak, US
Sep 24, 2009 1:05 am EDT

lol. Staples doesn't give coupons, they put it on your rewards card.

And if you don't want it, then don't buy it. Staples employees have no issues with you if you say that you don't want it if it wasn't the price you thought it was.

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Staples Protection plans

Staples makes it's call center employees ask each customer if they would like to purchase a furniture protection plan with each order of furniture sold.

In a July 2006 meeting with the provider of the warranty's - Staples was told that the protection plans that they are selling are not valid for commercial furniture applications.

Staples is still encouraging it's employees to "offer" the protection plans on every order - even to commercial customers.

In fact, call center representatives are given unsatisfactory call evaluations if they don't offer the plans.

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Robert frost
,
Apr 23, 2008 5:41 pm EDT

I'm a staples manager in New Jersey, and our salary increase were cut in half. The company's CEO earned over 30 millions last year. I don't understand for what...

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Staples Refund problem!

I purchased a scanner at my local Staples store on 12/13. The store personnel couldn't figure out how to either generate my rebate forms from the register or give me a blank one, so after ten minutes of their fumbling around and handing me things that had nothing to do with the scanner I'd purchased, I asked for a refund. My refund was processed within ten minutes of the sale. I used my debit card to purchase the item for $108.23, and the same amount was credited to my card.

When I got home, I checked my online banking statement. The sale transaction had already been processed, so Staples sucked $108.23 out of my account on 12/13. The credit had not yet appeared. Today is 12/17, and the credit still has not appeared on my statement. So, Staples has been holding my money for four days now.

Now, I'm fairly certain that if I told the store personnel that I intended to hold the scanner for four days while I waited for the funds to appear in my account, I'd have been arrested on my way out the front door. However, Staples is holding both the scanner and the funds used to purchase it. Is this right? Is this fair? Why are they entitled to hold the money of dissatisfied customers and collect interest on it?

Staples has over 2,000 stores around the world. If they do one refund of this size at every store, they are holding about a quarter of a million dollars of customer funds. Let's say they do that same refund at every store every day of the week---that's 1.75 million a week. Anybody got a calculator? How much money are they making off this policy?

If the folks at Staples are smart enough to suck money out of my account within moments, they should be smart enough to come up with a system that puts it back with the same speed---or they should pay me interest for the use of my funds.

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Larry Bruce
, US
Aug 29, 2017 3:12 pm EDT

i have the same thing 170 bucks charged on my debit/credit card in person since i went to their store, they said delivery the next day 24 hours, it never came the next day or the next or the next day, i cancelled the order and since it was friday they said an investigation of the matter would begin monday for a refund, monday came and gone it is tuesday and still nothing refunded. so it has been 8 days since i bought a printer and 8 days no refund of 170 bucks. they have advertisements on their store online site delivery in 24 hours do not believe it once the order is made your screwed it will never be delivered in 24 hours once the order is made staples looses all track of the item the tracking they give is false and does not know where your item is, it may say out for delivery but at 7pm that night it will revert to ran out of time for delivery new delivery within 24 hours and it is a loop it can go days doing that, buy items walk out with them never believe the liars at staples with bogus tracking and the online chat help on their site will lie to you to keep you on the string beware it is a lie bot nothing it says are true, their guarantee means noting their word means noting they maintain the poorest service save yourself the trouble shop elsewhere.

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anon5490
L-Town, US
Sep 28, 2009 11:06 pm EDT

in response to the original blogger.. staples does refund all of your money, however it does take up to 10 days to process the return from the store itself to the corporate office then to your bank.. i do see a flw in your comment however, if you payed with your debit card ("I used my debit card to purchase the item for $108.23, and the same amount was credited to my card.") you would have been handed 108.23 in cash o the spot, but with your credit card you must wait the 3-10 business days as the last commeter stated!

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Staples sucks big time
Asheville, US
Dec 05, 2008 11:01 am EST

staples is doing the same to be with the exception that they also took an additional $21.35 from my bank account using my visa debit without my authorization. I made a purchase of 149.44 which included one of their $20.00 instant discounts. I returned the item, and then noticed the additional $21.35 taken from my bank account WITHOUT authorization. I called staples immediately and their response was that I would be receiving a credit for $170.79 within 3-10 business days. I asked why not just the $149.44. She replied, that the staples system doesn't recognize their very own online instant discount and that the refund was going to be at the original price of $159.99 plus tax for a total of $170.79. So they took the additional $21.35 out of my account WITHOUT my authorization. Now, they're holding more of my money than the actual original purchase was. I'll never buy from them again.

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Staples Poor service, late product

Staples - Design Services
www.staples.com

On Monday, 10/22/07, 5:00pm I placed an order for brochure design work at Staples located on Sunset Dr. Ocean Plaza Shopping Center, 1100 Highway 35, Ocean, NJ 07712. I was given a turnaround time of 24 hours.

At 10:00AM, Wednesday, 10/24/07, I called in reference to my order. I was told that the order was placed on Tuesday afternoon. (That's 24 hours after I placed my original order) Furthermore, I was told that they didn't know when the proof would be complete but it should be available sometime on Wednesday. At 1:50PM, I stopped by the store to get a definite time in hopes that I could have some brochures to give out at my 6:00PM meeting and maybe enough for a weekend convention. I was told that the proofs for the brochure and cards would be ready at 7:30PM. When I asked why are they were so late the clerk told me "because I had to submit 20 designs in two days". At that point, I retained by original scratch designs and called customer service. Customer service called the store and spoke with the General Manager. The G.M. told customer service that I had just placed the order on Wednesday. (Wednesday morning I presume.) What! The Customer Service agent then proceeded to tell me that I just placed the order today and that it would be ready at 7:30PM. My response was that the earliest I could review the proof then would be Thursday morning. I then continued to press the agent to file my complaint which they eventually did.

My overall rating of this Staples' print and copy service would be a 2 out of 10. The service was poor and the product was late or not delivered. And lastly, the outright lying by the General Manager of the store was inexcusable.

Staples advertises a 24 hour turnaround after the Graphic Artist receives the job, but they never tell you it could be close to 48 hours before they submit the job to the G.A.

I hope this helps the rest of you. I have to go now and try to keep $2500 from going into the waste basket.

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Staples Buyer beware - at least at this staples!

Just wanted everyone to know that Staples DOES NOT stand by it's 110% pricing policy. I brought an add from another store within 2 days after I purchased the same item at Staples. They matched the price, however the woman manger stated that Staples discontinued it's 110% price refund a few days earlier. Yet it was clearly displayed on the counter by the customer service register. When I questioned why the sign was still up, she said she was too busy at school to remove it. I than told her I wanted to return the item and not have them match it. I left the store and purchased at Office Depot.

I emailed Staples this past weekend on this matter and I have received no reply either by email or phone. Great communication?

Just wanted you to know - buyer beware - at least at this Staples.

By the way - this 110% price return is still displayed on it's website. I won't know about the store - I will never go back to one.

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pongo1
newringgold, US
Sep 03, 2011 2:00 am EDT

the stores hours are to be to 9pm this one closes around 845 how wonderful- then they say they dont carry something but on line they say the store has it what gives?

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Lennie of Drums
Drums, US
Sep 08, 2009 5:18 pm EDT

This store is a definitely a few tacos short of a combo. I have had one too many "poor customer service" issue with this store as well. I purchased a Sony mp3 and elected to purchase the service guarantee that the teenage sales associate offered me. When the time came around and I needed to take advantage of the service warranty, turns out my purchase did not qualify! Why the hell offer it to me in the first place? This store and their management sucks.

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Gloria Kohler
,
Jul 25, 2008 12:36 am EDT

The Woman Manager, is a GREAT and FAIR person. She definately knows her business and Staples's policies. In fact, before this Manager was at the West Hazleton store, I had her as a Manager at another Staples in Allentown, Pa. TRUST ME, she is Extremely Fair and very knowlegeable and I have learned a lot from her. For Personal reasons, I'm no longer working for Staples but I still do work in the Retail Business.

If a customer has a problem or question, they can do one of several things to get it resolved and ALL these things are listed by the Service Desk and also posted thorough out the store. Here are some things (1) call the 800 phone number to Staples Corp. in Mass (2) send an email to their Corporate Office (3) have a REASONABLE talk with a Staples Manager and I know that there will be an equal settlement for both the customer and the store.

DON'T SAY "BAD" THINGS ABOUT A MANAGER, UNLESS YOU KNOW THE MANAGER AND COMPLETELY UNDERSTAND THAT DECISION. ALSO, STAPLES CORPORATE OFFICE "DOES" FOLLOW UP ON "ALL" COMPLAINTS. DIRECTLY TO THAT STORE'S GENERAL MANAGER.

The Manager is a Great Person. Don't "run her down."

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leftfield101010
Wichita, US
Jul 16, 2008 9:08 pm EDT
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Corporate Express = Staples as of early 2008.

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T Rogers
,
Dec 01, 2007 7:27 pm EST

It is spooky how this exact same thing happened to me...2 years ago. The only difference is that when I questioned it to the manager I was speaking to (had to ask to talk to this very rude person), the pizza faced high school kid beside her grabbed the 110% sign and tore it off the display! I was completely amazed.

Thanks for sharing. I regret not sharing my story when it happened. Staples is a horrible company. I now order from Corporate Express. They are a respectable company that actually cares about their customers.

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12:00 am EDT

Staples Extended warranties at staples are worthless

Staples in Canada, Kingston ON to be exact.

The extended warrantees at Staples are worthless. I purchased an Acer laptop there about a year and a half ago (buying an Acer was my first mistake). Within the year, the screen went. It was sent back to the manufacturer and repaired. A month ago, while it was on the extended warrantee, the screen went again. I was told by the Staples Warrantee department that they would need my computer for at least two weeks. I told them that I used my computer in my business and could not do without it for that length of time. They offered no help. They would not provide me with a loaner.

I ordered a Dell laptop. Once it was received and set up, I took my Acer to Staples. After a week, they called to inform me that it would cost more to repair than the current market value of the machine. They offered me $554 in store credits and they will keep the computer. As all I need is a monitor, I have turned them down and they will send it back. Pathetic.

An important note that Staples never mentions is that the warrantee is refundable. If you take it in, they will give you the pro-rated amount. I would suggest that anyone with an extended warrantee do this as soon as possible.

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mcrick1023
Woodstock, CA
Feb 09, 2013 11:08 am EST

I bought ink cartridges from staples that are expired and returned the box to the store, they expect me to return again for a third time, I expect them to mail them as i am spending more in fuel than they are worth(56.33). I'll buy on eBay from now on $5.90

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UnsatisfiedCustomer1001
Toronto, CA
May 28, 2011 9:55 pm EDT

I absolutely agree with you. I wish I read this complaint sooner. I got an extended warranty, and when it crashed and would not start up again I sent my CPU in for repair. The "EasyTech" guy hooked it up to a diagnostic system (that obviously does not read every problem) and said it was not a hardware problem so I would have to pay for a software problem. I was like okay; fair enough I didn't read the fine print. He re-installed all the software thinking there was a virus or something on my computer. Two months later I have a full system crash all over again with the same error message and problem starting as before. I knew it was the same problem. After I had brought it in he realized that the fan stopped working on one of the slots and the video card slot was melting. I told him that this must have been the problem all along; he however did not want to admit he made a mistake and his mistake cost me over $200. I refused to pay an additional $100 for additional repairs, but the warranty expired two weeks before I brought the computer in the second time. I tried to plead with the warranty office telling them that it was an error on the side of the technician; they are calling it a new problem that occurred after the repair. Now, I am throwing a computer I loved into the trash. :( The warranty office sided with their fellow Staples employee, and I have to pay for the technician's incompetence. There is no way to prove I'm right, the man from the warranty office said so himself. When I spoke to the technician again in the store he said I didn't have virus software that's why my computer crashed, when I corrected him and told him I did he said it must have expired, when I corrected him and said it was still covered he said Norton Antivirus is not foolproof (which it is not), but the fact that he changed his story three times tells me he probably didn't even check for viruses as a cause of a system crash. He just assumed that that was the problem. My guess is that the system was crashing when it was overheating because the fan was slowly breaking down. I want to break an 'easy button' and force Staples to remove the 'Easy' from the "Easytech" that they coined as the title of their useless technology department. I could have bought a new computer for the amount they wanted me to pay to repair my computer, and I would be $200 richer.

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palmtree1
talahasse, US
Jul 18, 2010 11:08 pm EDT

First off, expecting a loaner is a little much, second 2 weeks is pretty fast considering the amount of repairs they do. Lastly, the product replacement plan you bought can only be refunded within 14 days of purchase.

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12:00 am EDT

Staples Staples rebates is a rip off!

Staples and H.P. ripped me off... on the purchase for a computer bundle in 2004. The offer was for a "rebate" of $ 100 dollars. They couldn't locate anything pertaining to my purchase... but sent me spam about my new computer. I blocked their site from my computer and will never set foot in Staples' store again, as far as H.P... the computer has been very reliable but doubt if I will ever purchase another H.P. product.

I won't buy anything with a rebate.

Best regards,
C.B.Smith

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Lesnar IX
, US
Oct 26, 2015 6:22 pm EDT

One, transaction history can only go so far back. Is it really the store's problem you couldn't find your receipt? What were you expecting a freebie?

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Staples Staples, that was easy?... Get a new slogan!

Being a long time customer and a huge fan of Staples, I was greatly disappointed at the service which I received this past weekend. Whatever happened to the courteous customer oriented service of the past? I had a recent death in my family and I was in dire need of printing out 400 copies of funeral programs. I phoned the Staples in New Rochelle and they informed me that they couldn't have it done for another 24 hours (Ok, thats understandable, atleast he was being honest). After calling the Staples on Sanford Boulevard in Mt. Vernon, I discovered that I could have my copies the same day. I rushed over, dropped off my disk, and was informed by the young lady at the copy center that my programs would be ready between 6 and 7 pm. I told her it was important, so she noted that they would give me a call when they were done. At around 8 pm, I assumed they probably forgot to call me. I was wrong. They forgot to make the copies! (They discovered this after walking around in circles for an hour). When I asked why they weren't made, I couldn't even get a straight answer, let alone an apology! Don't employees have to go through training anymore? (and how do you forget to make copies? I mean you work in the copy center, what else would you be doing?) Atleast have the decency to give me a call and let me know there was a problem (if there even was one) so I can make other arrangements. Is there no one there that can take the initiative to do that? I mean I'm planning a funeral here. I'm not saying my work isn't as important as the next guys, but it's a funeral for crying out loud! They couldn't even get the copies done till the next day, after the wake! Thank God Kinkos was able to finish my job in under 2 hours that same night. My confidence in Staples is shot. They obviously have a long way ahead of them in terms of fulfilling customer expectations. Wish I had an easy button.

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palmtree1
talahasse, US
Jul 18, 2010 11:10 pm EDT

Definitely a Kinko's employee. lol

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12:00 am EST

Staples False advertisement, empathetic and caring attitudes

I am sending a formal complaint to all available avenues that I, a customer, has witnessed regarding false advertisement on your website.

My name is Rea, I received a Kodak EasyShare C743 along with the additional service plan as a Christmas gift on 12/25/2006. I decided to return the above mentioned camera to exchange for a different model I had researched and believed to be more suitable for my needs and likes. On Saturday 12/30/2006, my father (purchaser of gift) mailed me the receipt so that I may make an appropriate return/exchange of the item. Due to the New Year's Holiday and the National Day of Mourning for President Ford, I did not receive the receipt through the mail until Wednesday 1/3/2007. Upon receipt of the paperwork, I realized that my father had paid with a credit card and made a phone call to the selling Staples; located at 1301 W. Wade Hampton Blvd, Greer, SC 29651. The clerk informed me that my father would have to be present for any transaction excluding an instore exchange, but if I found any product on www.staples.com it could be ordered for me in store, with no problem.

I began researching on staples.com and had no luck at first looking for the Casio Exilim Z70 (Bk), the camera I had decided to buy. After many options I came upon the section of your website that allows the website to assist you in finding the camera that suits your needs best. I selected the criteria that I was looking for (see attached page) and submitted for my results. The website responded with exactly what I was looking for, a Casio EX-Z70 (Black), listed for $229.98. I called the closest Staples to me to verify that they could order a product from Staples.com which Letif did confirm. So I promptly printed the page and headed to my local Staples #0656.

Upon arrival I was assisted by Letif in searching for this model camera on your website. When he had problems locating a SKU, I offered my help as to how I had come upon this item. I showed him the survey and had him fill in the answers I had selected, he received the same results I had gotten. He then asked another associate to do the same thing, to which he found the same results. Then the Asst Mgr Danyal searched and came to the conclusion, after getting the same results, that you must not carry the model because upon trying to select the details button, he received a system error. Letif then stepped back in not willing to just send me on my way and offered me the store phone to call the 1-800 number and see if I could speak with someone directly who could assist me. I spoke with Mike in TeleSales for approx 45 minutes to no avail. Mike did everything he could, between contacting his help desk and looking through every page of available digital cameras to locate the one that was clearly advertised and priced on Staples.com. His help desk clerk, Matt, advised him that those surveys were outsourced therefore they could not give a reason as to why it would suggest a model of camera, therefore a BRAND of camera that Staples does not carry.

As you can imagine, none of this was satisfactory. The end result of my 2 hour trip to Store#0656 was Letif working hard to get me a Staples cash card for the full amount of the Kodak camera as well as the protection plan. Now having already taken up multiple hours of my research and travel time, I have to mail the Cash Card along with the TWO receipts to my father who is 2 hours away. So that he can make another trip to his neighborhood Staples to do a FULL refund to his Visa card to clear up this mess. I am very DISAPPOINTED in the lack of responsibility taken in the advise YOUR website run survey mislead me to believe.

The only shining light in this whole mess, was the empathetic and caring attitudes of the associates I have dealt with through this ordeal. Letif at Store#0656 and Mike at TeleSales tried every avenue they could to come up with a suitable option for my dilemma. You can rest assured that I will no longer visit Staples.com and I will make sure that my friends and family will know of the false advertisement issues that your website suffers from. At this point, my father will be purchasing the Casio EX-Z70 Bk through a competitor along with their protection plan.

Rea

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sapiacream
flushing, US
Mar 03, 2010 12:07 pm EST

I bought Dell desktop at 144-09 Northern Blvd, Flushing, NY STAPLES on february 25.
I needed it so badly cause of my stocks. It was staked about $ 70, 000!
So I told a STAPLES clerk it should be delivered in tomorrow.
And he said to me, it would be fine. He told me it will be delivered on saturday.
(february 26)

But it didn't delivered to us!
So I called to [protected], and a counselor said to me it was delayed due to bad weather.
I was so angry, but it was somewhat tolerable to accept. Because I knew it was heavy snow in NY. So I waited for a another day. I was in home all day long.
I canceled every schedule of mine for recieving that computer.

And it didn't come up to us saturday also. So I called to them again.
At this time, another counselor said to me it was delayed cause of weather
and it would be delivered on monday. So I told her, "How can you sure that?" and she
said I AM SURE IT WOULD BE DELIVERED ON MONDAY. So I had decided trust STAPLES again.

But! It didn't deliver to us again. I was almost exausted, but also angry.
So I called again. And another counselor said to me it was delayed again,
so you can take that on tomorrow.
I was sooooooo angry. So I wanted to just cancel my order. Maybe I can get a computer at
another place! Not STAPLES! It will be more easy and fast I thought.

So I had visited STAPLES store again. And said to a clerk "I bought a computer here,
but it didn't come up over a week. I need it more earlier and it doesn't seem to deliver to
us early. So I want to refund this."

And then, General manager Tom Kwon said to me they already sent my computer so they can't
refund it. But even I have never seen my computer yet. So I had asked him if you can refund this and take that computer at your store. But he told me he can't do. So I asked him who can do this. Then he replied, "Anyone can do."
I was so upset with him. He was a general manager but he couldn't check my stuff's status and refund neither. EVERY STAPLES CLERKS told me "There's nothing I can do."

THEN, WHAT DO YOU DO AS A CLERK?!

As I mentioned it earlier, I needed a computer so badly. So I asked him to check my computer's status. And I waited almost a hour in the store. It tooks almost one hour to check my delivery status!
Anyway he told me a delivery man took my computer so it would be delivered till today at least.
He told me when delivery man took some stuffs they should deliver all of stuffs they have.
So it would be surely delivered till today, he said.
I don't feel like believe him. But there's nothing I can choice. So I came back to home.

And I waited again. Actually I had waited for my computer almost a week!
Have you ever been wait for something all day long? It's really crazy. But there's nothing I can do. So I waited and waited.

And it didn't come up again. Owwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwww...
How can it possible? I can't believe this.
I know it has heavy snow in NY. But yesterday weather was so nice and today weather either.
How can every clerks say lie to me? I thought STAPLES is big and trustworthy company.
But they made me really really mad.

I want to get a compensation about my time, effort, and emotional trauma.
I can't stand this.

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selenityhyperion
, US
Aug 13, 2009 3:28 pm EDT

You people are absolutely ludicrous! You blame Staples when somebody at UPS steals a laptop, you complain when you can't return an item after you used it for 6 months, you complain about completely senseless matters! Good God if I worked at Staples then I would be GLAD you never returned because you are such complete idiots! Good riddance, I say, because not only does Staples not need somebody as ignorant as you but the world does not, as well.

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OpionWatcher
Richardson, US
Jan 02, 2009 8:25 pm EST

I am sorry you had an unfortunate experience at Staples. Did you register the plan? After you purchase a product replacement plan you must register it online. After you register your product replacement plan you should have no problem exchanging you product broken or new at any Staples store. You must have register the plan though, and bring proof that you purchased the plan to any Staples store along with your reciet. I purchased a LAPTOP... the next day walked down stairs with it... IT BROKE! I brug everything I got when i purchased it to the Staples by my house and they let me get the same LAPTOP. NOTHING OUT OF MY POCKET BUT THE PLAN THAT I PURCHASED THE SAME ON MY FIRST TRANSACTION! I think that what Staples offers is a lot better than any of their competitor's. They really do make it E.A.S.Y for me. A lot of the time people want to blam everyone and anyone but themself! Sometimes it's a very E.A.S.Y mistake on eather or's behave. Sometimes it takes people to get really upset and blam rather than help make the problem better for themselves.

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leftfield101010
Wichita, US
Jul 17, 2008 9:47 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear Abby,

You said, "I called STAPLES corporate office and was transferred to Customer Executive Team member TRACY CAMPBELL who took my detail and promise to return my call. She did ONLY to tell me that I had a declared value of $100.00. Bare in mind I did not have a copy of this shipping slip. I must admit, I may have signed off this slip without reading that this rep had inputted this value without asking me."

Unfortunately, because of this statement, you really don't have much to stand on. By this statement, you have taken responsibility for not double checking and just "signing off." It is unfortunate about this, but more unfortunate that blame is misplaced.

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julie podgur
,
Jan 31, 2008 2:40 pm EST

I brought my computer to the Salem Ma. Staples store LAST August. When they returned it ($250+) later it was still broken and the tech had erased my hard drive... family pics, itunes, microsoft office and everything I had for work! I had bought a new lap top the day I brought the other computer in to be fixed and had planned to use the old one for the kids. I brought it back to be fixed on OCT 7th. It is now January 31! I call the store once a week and get a new story about a back ordered part or a faulty part. I called the corporate office in the beginning of Dec and they all but told me they would get it done immediately or send me a new computer. They have my computer, they have my $, and they have some really serious customer service problems. I go overboard not to shop there for work and family needs. I am unable to express my dissapointment with the entire company.

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Dan Dietz
,
Oct 09, 2007 5:07 pm EDT

I bought a chair mat 8 months ago and still have the receipt - the chair mat literally shattered - I went to the store with a piece 8" x 12" to show how it shattered. Those "two" so called Managers brushed me off and didn't want to know anything. BUT, they did give me the 1-800 # of Rubber maid for ME to call and I didn't get anywhere with them - they told me to go back to Staples - - another brushoff.

I also brought to the attention to that MANAGER - that I have a different printer and want to return about $90 worth of NEW ink cartridges because the new printer I have now does not use that ink - he said 'you cannot return ink after '14' days - - Customer service told me that they can be returned anytime up to one year.

I also brought it to the attention of THAT MANAGER, how deceitful Staples is by telling their customers to mail in their cash register receipts for 'REWARDS' - - which means that if a customer needs his receipt at a later date for any warranty, he is out of luck because he doesn't have proof of purchase - he smirked and said, "you're right - don't mail them in then".

And last but not least, I bought a service contract when I bought my printer because I was told that if anything happens to it, just bring it back and you can get an even exchange OR upgrade and pay the difference - - WELL - I went back to the store and was told by that manager, "call Customer Service they will try to help you over the phone to correct the problem" - - I told him that I was totally misinformed when I bought the contract and he just stood their with that same stupid managers look!

So, now I shall never deal with Staples again - especially in theft Manahawkin, N.J store on Rt. 72!

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Abby
,
Apr 05, 2007 4:07 pm EDT

My name is ABBY; I bought a NEW SONY VAIO NOTEBOOK for $2,499.00 along with the additional service plan as a Christmas gift on 12/25/2006. I decided to return the above-mentioned NOTEBOOK for a replacement arranged with SONY. On Tuesday, FEB 02, 2007 I shipped the NOTEBOOK 12/30/2006, at a local staples store with a 2nd day special for UPS.

After 3 weeks of back and forth checking with SONY on the location of my NOTEBOOK. A SONY rep told me Staples should have provided me a tracking number. I then called Staples with the SONY rep on the phone, obtained the tracking number, Googled the tracking number (1Z R43 [protected] 3) to discover that according to UPS WEBSITE (MERCHANDISE IS MISSING. UPS WILL NOTIFY THE SENDER WITH ADDITIONAL DETAILS.;ALL MERCHANDISE MISSING, EMPTY CARTON IS BEING RETURNED. UPS WILL NOTIFY THE SENDER WITH DETAILS OF THE DAMAGE.)

Called UPS and was TOLD they will pay for the merchandise. I later called 2 day and was told they will not be able to pay me for my NOTEBOOK as when you ship from STAPLES, STAPLES BECOME the SHIPPER and ALL PAYMENTS would be made to staples. STAPLES Manager (Kathleen) told me that she spoke with UPS they are asking for the details to replace my NOTEBOOK.

I later called Staples and was told that STAPLES has its OWN claims department that I need to file a claim with. Contact that department and the representative was means and nasty. I told them that I am saddened that Staples is not customer driven and the REP asked me if I need help or NOT. I request his supervisor and they Supervisor was much more NASTY.

I called STAPLES corporate office and was transferred to Customer Executive Team member TRACY CAMPBELL who took my detail and promise to return my call. She did ONLY to tell me that I had a declared value of $100.00. Bare in mind I did not have a copy of this shipping slip. I must admit, I may have signed off this slip without reading that this rep had inputted this value without asking me.

IT all come down to them NOT wanting to pay me. I am a SMALL BUSINESS OWNER and HAVE LOST ALL MY CUSTOMER INFORMATION AND GRAPHICS ON THIS COMPUTER.

STAPLES IS NOT CUSTOMER CENTERIC, I AM TAKING THIS MATTER TO COURT. PLEASE LET SPREAD THE WORD AND STOP BUYING FROM STAPLES. PLEASE!

ABBY

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Mike B
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Apr 01, 2007 2:17 pm EDT

HELLO STAPLES SHOPPERS.

I wanted to let you all know, Staples new Rewards Program, effective 1 April 2007 (today) is dishonest and makes Staples look STUPID!

THE BELOW PARAGRAPHS ARE OFF THEIR OWN WEBSITE AND ADVERTISING:

Rewards Earn 10% back in rewards on all ink and toner, case and ream paper, and Copy & Print Center purchases

BUT NOT “ALL” AS STATED ABOVE, RATHER THEY EXCLUDE THE BELOW:

Purchases of ink products manufactured by Hewlett Packard are excluded.

WELL, HP (HEWLETT PACKARD) JUST HAPPENS TO BE THE NATIONS NUMBER ONE SELLING INK AND TONER.

ALL DOES NOT MEAN ALL TO STAPLES.

STAPLES HAS YOU BELIEVE YOU WILL GET 10% BACK ON HP INK and TONER. BUT WHAT YOU WILL GET IS A BIG FAT 0

Here is the link to their website for you to read and make sure you read the fine print.

http://www.staplesrewardscenter.com/SORC/UserManagement/Login/LearnStaplesRewards.aspx

YOU CAN CALL IN OR EMAIL YOUR COMPLAINTS TO

STAPLES WANTS TO HEAR YOUR VOICE

Nial J. Hartnett
Supervisor
STAPLES, Inc.
Executive Customer Relations

[protected] DIRECT LINE
NIAL HARTNETT (NIAL.HARNETT@STAPLES.COM)

Valerie
Valerie
, US
Feb 06, 2007 9:21 am EST

I ordered and paid for a GPS unit advertised in flyer on 12/12. It was to be shipped to my home. The Store Manager called 12/22 and tried to get me to take a different unit.

I told him I would wait for the one ordered.

Copies of emails attached explain my complaints.

To: "Staples.com"
Subject: Re: E-mail Receipt
Date: Jan 21, 2007 7:43 PM
I went to your store 12/12 paid for and ordered a GPS unit to be mailed to me. It was never received. I went to store 1/20 spoke to Mgr. XXXXX who said was going in back to look into it. Never came back I got tired of waiting. Went back to store today with all receipts spk to Mgr. XXXXX told him to forget order and just credit my purchase back to card. He said that he would have to look into in and call me tomorrow because all of these "had been sent out". I told him that I never received it and he again told me that all of them had been mailed out and he would have to look into it and get back to me. I told him that was unacceptable. I have been to store twice to get this straightened out. He said that "He didn't have time today" but would look into it and call me tomorrow!

Do you expect CUSTOMERS that have problems with purchases or undelivered items to come to your store THREE TIMES to get their Purchases REFUNDED?

WHAT about the CUSTOMERS TIME? I DON'T HAVE TIME TO GO TO YOUR STORE 3 times to have problems taken care of and be told by a manager that "HE DOESN'T HAVE TIME TODAY" but I 'll get to it first thing in the morning!

Gee THAT WAS EASY!

RESPONSE FROM STAPLES BELOW

-----Original Message-----
From: "Staples.com"
Sent: Jan 31, 2007 4:36 PM
To: xxxxxxx
Subject: Staples order - store purchase

xxxxxx,

Thank you for your e-mail regarding the purchase of the Finedrive 400 GPS from December 12th, 2006.

I spoke with the Store Manager who did research your purchase.

This item is no longer available
through Staples. We will be issuing you a full credit to your credit card for this purchase.
I do apologize that to date you have not been contacted and advised to expect this credit.

Thank you for your patience concerning this matter.

xxxxxxx,
Customer Service Representative

e-mail: support@orders.staples.com
phone : 1-800-3STAPLE [protected])
fax : [protected]
online: http://www.staples.com/sbd/content/help/contact/index.html
------------------------------------------
MY RESPOSE BELOW
------------------------------------------
To: "Staples.com"
Subject: Re: Staples order - store purchase
Date: Feb 3, 2007 10:43 AM
Staples Customer Service really doesn't get it?

I wrote the email to complain that after waiting over 1 month for the GPS to be shipped I went to the store only to be told by a manger that he would have to look into it only to never be seen again after going to the office.

I then retured the following day at 1;30 to be told by that store manager that "all those GPSs have been shipped". He told me this twice and I told him you may have shipped it but I never received it.

I told him I wanted a credit and was told "I am going to have to look into this and I DON'T have time today but will do it tomorrow. I told him that was unacceptable I wanted my credit and he could take up the shipping issue with his shipper. He told me No that he would have to work on it tomorror AS HE DIDN'T HAVE TIME TODAY!

OK so let's try again

WHAT IS WRONG WITH THIS STORY? SEE IF YOU CAN GET IT THIS TIME.

HINTs:
Does STAPLES expect customers that have problems with already paid for merchandise that is suppose to be shipped wait for over 1 month?

Do they really expect customer that come to the store to receive a credit to have to return 3 days in a row to get their credit?

Do you expect customers to enjoy having a store manager infer that they are lying 2 times?

Do you really expect customers to use " the third visit is a charm!" method of getting a credit?

Please forward this message to the Vice President of Sale and Marketing and the Vice President of Customer Service. Let's see if they get it. I am going to continue sending emails to your company, offices, Headquarters, etc. until I get someone to understand and respond to the REAL ISSUES.

Now . . . THAT WAS EASY!
-----------------------------------------
RESPONSE FROM STAPLES BELOW
-----------------------------------------
To: xxxxxxx.com>
Subject: Staples order inquiry
Date: Feb 3, 2007 2:07 PM
Dear xxxxxx,

We appreciate your inquiry concerning this issue.

As was stated in the last email sent by xxxxxxx, we would be more than happy to issue the credit for the purchase that was not sent. I apologize for the troubles at the store but am sure we can handle your request from this end. From my understanding, of xxxxxxx email, she was able to locate the order and had issued the credit. Unfortunately, I was unable to locate your order with the information provided, so I am unable to confirm at this time or not if the credit is already posted to your account. If you wish to call or email us back (I tried to find a phone number mentioned in past emails, but was unable to do so, I apologize if I overlooked it) and include your full name, customer number or order number, then we can further research this issue and confirm the current status of the credit.

We look forward to hearing back from you.

Thank you for your patience concerning this matter.

XXXXXXX
Customer Service Representative

e-mail: support@orders.staples.com
phone : 1-800-3STAPLE [protected])
fax : [protected]
online: http://www.staples.com/sbd/content/help/contact/index.html

CUSTOMER SERVICE AT STAPLES HAS THEIR OWN MARKETING SLOGAN . . ."WE JUST DON'T GET IT"

Staples Customer Reviews Overview

Staples is a well-known office supply retailer that has been serving customers for over 30 years. The company offers a wide range of products, including office supplies, technology, furniture, and more. Overall, Staples has received positive reviews from customers, with many praising the company for its fast and reliable service, competitive prices, and high-quality products.

One of the most commonly mentioned positive points in Staples reviews is the company's extensive selection of products. Customers appreciate the wide range of options available, which allows them to find everything they need in one place. Additionally, many reviewers note that Staples offers competitive prices, making it a great choice for those looking to save money on office supplies.

Another frequently mentioned positive point is the company's fast and reliable shipping. Customers report that their orders are typically delivered quickly and without issue, which is especially important for those who need their supplies in a timely manner. Additionally, Staples offers free shipping on orders over a certain amount, which is a great perk for those looking to save even more money.

In terms of customer service, Staples also receives high marks from reviewers. Many customers report that the company's representatives are friendly, helpful, and knowledgeable, making it easy to get the assistance they need. Additionally, Staples offers a variety of customer service options, including phone, email, and live chat support.

Overall, Staples is a highly regarded office supply retailer that offers a wide range of products, competitive prices, and reliable service. Whether you're looking for office supplies, technology, or furniture, Staples is a great choice for both individuals and businesses alike.
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Staples contacts

Phone numbers

+1 (800) 333-3330 +1 (877) 360-8500 More phone numbers

Website

www.staples.com

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