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2.8 1243 Reviews

Whirlpool Complaints Summary

566 Resolved
675 Unresolved
Our verdict: Dealing with Whirlpool, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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ComplaintsBoard
D
12:00 am EDT

Whirlpool poor servicing

My refrigetor's end cap (Bottom) was broken as a result, the door is coming out. I have lodged a complain to Service center at Burdwan, Ms. Govind refrigerator (Ph: [protected]) personally on 02.06.07. The agent assured me the technician will service on the same day in the evening. I cancelled all my program for this. The technician din not came. Sunday was holiday. I again informed through my ph several times on Monday the 04.06.07, like the previous day the agent again assured as he failed to send the technician the man will arrive positively within the evening, and i again cancelled all my programs to stay at my house. But none arrived. So if this is the service of a reputed company like Whirlpool where we should go to get the solution. I think every conscious customer should know about this matter so that they are not deceived but the multinational company like whirlpool. What i got from them a large amount of unnecessary telephone bill, tension, unnecessary harassment. More over presently i am thinking whether is it their policy to sell a new refrigerator by creating artificial servicing problem, so that the party bound to buy a new one discarding the old. Mine was not too old its hardly of 6 yrs old.

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Update by debasish pal
Jun 04, 2007 12:00 am EDT

My refrigerator Elite 190 L model of Whirlpool end cap of door (Cherry color) is broken i am complaining to Durgapur as well as at Burdwan West Bengal India for last 15 days. But they have not yet responded so far. Very poor service!

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M
12:00 am EDT

Whirlpool whirlpool refrigerator giving problems

I have purchased 250 liters (Icemagic Elite)refrigerator from Rahul Electronics dealer situated in Dahisar East (mumbai-india). In june 2005 It stops cooling. When I called the service person, He changed the pcb of the refrigerator which costs me Rs. 2475/-.

Now again in may 2007 the same problem occurred. Again when I called service person. He told me again the same (PCB)problem. Now it is costing me Rs. 3178. Finally when I asked him to replace the PCB because three was no other alternative, he tried to replace PCB but not new but already used and repaired. I bring this to his notice but he was not ready to listen. And keep on continuing that the PCB is the new one.

When I lodged complaint against that service person in the service branch located at borivali, they did nothing.

I am not getting what to do next? And how many more times I have to change the PCB?

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shyam jain
, US
Mar 02, 2016 3:58 am EST
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Whirlpool quality & also service is horrible, our double door fridge purchased in 2012 is down last 1 month, changed fan motor, lamp, holder, door switch and now they have disappeared? I had to call private service technician & get it repaired. Will never recommend to buy any appliance from Whirlpool.

S L jain
[protected]

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SreeTN
, IN
Jan 04, 2014 11:50 pm EST

Kind Attn: Mr. Varun Talwar
Head-Whirlpool Products, Corporate Office

Dear Sir,

With deep grief and agony, I wish to bring up the product quality of Whirl Pool refrigerator I purchased.

I have purchased a double door Refrigerator Model NEO IC 495 vide Next Retail India bill no. [protected] dated 15.08.2012.

Unfortunately, this refrigerator started giving some heavy sound during the 12th Month of warranty, which was later stopped in some days and we thought as body vibrations.

However, it took some time for us to realize that the Refrigerator has lost cooling except in Freezer section and by the time, the warranty expired by few days.

We have registered a complaint through Customer care and an Engineer from Royal Service, Navi Mumbai has attended the equipment vide job No.13779 .

On inspection, he reported that the Main Controller PCB has failed and need a replacement with a costing of Rs.3500/-

Sir, with deep shock, I am to submit that how the controller PCB of a Machine costing Half Lakh rupees can fail within 11 Months of use?

I have purchased this refrigerator with lot of expectation that it will give me trouble free operation for 7-8 years since it is from “Whirlpool”, the Company has the history of delivering the best and durable Products to customers across India.

Prior to Buying Whirl Pool, I have used brands like Kelvinator, Videocon etc which has given me long life time of 12 years, but how can I expect the best brand Whirlpool product can fail in 11 Months?

Does this shows that the Product quality of Whirlpool is actually not as felt in the Market?

Sir, as a humble customer who has full trust and belief on the Whirlpool brand, request you to kindly look in to my case as a special since the defect was developed during warranty (unaware of what was happening) and do needful to rectify the defect under warranty with no further financial OBLIGATIONS on me.

Awaiting for your quick and kind acknowledgement immediately as I am not able to use the Machine properly,

I remain,

Warm regards,

TN Sreenivasan
Flat No.301, Sunrise Arcade,
Plot 100, Sector 16,
Koperkhairane, Navi Mumbai

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p k sarkar
, IN
Nov 03, 2010 11:37 am EDT
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To
The Regional Sales Manager
Whirpool
Kolkata

Sub : Complain regarding after sale service of Whirlpool Refrigerator

Sir,

I purchased one Whirlpool Refrigeration Model Fusion 200 Premium from your authorized dealer M/s Multi Channel Electronics Pvt. Ltd. 23/17 Gariahat Road, Kolkata – 700029 vide Tax Invioce No. 77903 Dt. 13/04/2009.

I faced some problem of he Refrigerator formation of hard ice in the Deep Fridge and less cooling of the lower part and tried to contact you. South service centre Mob. No. [protected]/50227 but no response was received.

Thereafter I contacted the dealer who assured to send the service engineer. I waited for a month but nobody attended against the complain. My brother again telephoned the dealer on 29/09/2010 at 1:30 PM and the dealers representative misbehaved with him. He told to throw out the old one and buy a new. After pursuing he told sarcastically that service engineer will attend during 2014.

This type of behavior from your dealer is unexpected and implies that your product is not good which claims to be the worlds no. – 1 and also your after sales service is worst. I am thinking that I have made a great blunder buying your product and I shall advice my friends not to purchase your product to avoid after sales harassment and misbehavior from your dealer

However please confirm whether your service engineer will attend to look into the complain or I have to contact outside service engineer.

Awaiting for your early reply.

Date :
Place : 12/1A/49 Choubaga Road,
Kolkata - 700039
Cont. No. [protected] ( P. K. SARKAR)
JR. WORKS MANAGER
ORDNANCE FACTORY, DUM DUM
MINISTRY OF DEFENCE

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amanulla
, IN
Dec 11, 2009 1:11 am EST
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11.12.09

From,
P.S.AMANULLA
#34/69, Perianna Mudali Street,
Sevenwells,
Chennai - 600 001.

Ref: P.S.Amanulla, Cell No.[protected],

Your Complaint No.CN1209010756, Dt.07.12.09
Your Complaint No.CN1209012616, Dt.08.12.09

I had bought the whirlpool refrigerator double door professional 450ltrs model from your showroom at chennai. It gives problem by non-forming ice for last one week after finishing its warranty.

Is it your products working valid for one year only?

I made a complaint on 7th and 8th December, 09 and a service engineer Mr.Sri Ram came but the problem persisted. Ref. Your Complaint Nos.10756 / 12616 and he demand to pay the amount of Rs.1800/= for repairing and Rs.340/= as a service charge. Kindly Note his cell no.[protected]

I again phoned and the same customer centre, they had changed as my complaint no.16726. and dt.10th December, 09.

But till day nothing has been done in spite of regular phone calls.

The product which i purchased from you is valuable Rs.35, 000/=. But no use of it.

Does the Co. have any policy to give prompt service?

I hope somebody higher up reads this and solves my problem

Thanks.

R
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Raja M
, IN
Oct 05, 2009 2:35 am EDT

I have WP Icemagic 220L Elite and it has already given PCB issues twice in 5 years. Their quality of electronics is pathetic and more pathetic is their quality of customer service. Except for the compressor, they have everything that works only for an year where their guarantee elapses.

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sgkrish2001
, IN
Jan 31, 2009 1:23 am EST

Hi

My personal suggestion not to go for Whirlpool, as i having a bad experience of buying Whirlpool refrigerator for 15 K where the main item refrigerator which is Door that itself problem. The Door Holder is made with just a plastic mould which got broken with is short life and there is no replacement from Whirlpool. Multiple follow-up with whirlpool made but the effort is waste.

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mohammed mukarram
,
Nov 03, 2008 5:02 am EST

sir
I purchase whirlpool refrigerator model 324 Silver royal Fasuion
6th sense automatic operating system i not understand please send to your person. thanking you.

md mukarrram
H no 24-150/3
2nd floor East anand bagh
safilduga
hyderbad 500 047
mobile no [protected]

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Rajiv Jathan
,
Aug 12, 2007 9:03 pm EDT

Even we bought the Wirlpool Icemagic Refigerator, although which comes with the 7yrs warranty it still gives the same unique problem of not cooling. It's been 3 years now and we faced this problem yesterday for the first time. When checked with the local AC/Fridge repair walla he also said that parts have gone bad and said that it will cost me around 3000/- Rs so when asked him for the service center's number he refused and said "Aapko nahi milega sir blah blah blah... merese kaam karvana hai ya nahi... I said I will get you the parts and give it to you" , I thought of checking with some other guys too. Hopefully will come to know if the problem is with the parts or not.

Even I think that these Foregin Refrigerators and washing machines are not reliable... better buy Indian only, at least you wont have to worry till 10 yrs.

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Kalpesh Mahidharia
,
Jun 03, 2007 6:57 am EDT

Whirlpool refrigerator giving Many Critical problems

We have purchase Whirlpool 350 ELITE Refrigerator in 2003 dec, from Rajkot dealer .After some 4-5 month its stop working, ( We have all record Date written on the Back of refrigerator),we complain service center & After checking by service person, he says compressor is defective & need to replace, so after some 10-15 days after fighting to Ahmedabad service chief, he send us new compressor which was removed from new refrigerator, Then in 2004 again its gives problem, we call service person & he says PCB, Electronic Refrigerator control Module is Defective & need to replace, we pay some of 2500/= Rs + for the same.

Then in 2007 then same above problem occur, & need to replace the Module, we again Pay for 1160/=Rs so in Just 4 years its give majore problems, Whirlpool refrigerator many complain on net which By Mr Mohan, Kamal Budhdev, & many more which are right, we have seen than Indian Refrigerator Godrej, Kelvinator Etc... which gives trouble free operation, for atleast 10-15 years, The whirlpool refrigerator which is not proven for indian condition why whirlpool should modified the module & give replace to customer, Kalpesh

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Jagdish Parsad
,
Jun 03, 2007 5:03 am EDT

I fully agree with Mr. Mohan V Bhode. I also bought Iceberg 310 ltr refrigerator on 15th March,07. It was replaced the same day as the gas was not circulating in the pipes. The second refrigerator is also giving problem. The gasket of lower door is not in touch with the body. I made a complaint on 14th May, 07 and a service engineer came but the problem persisted. I again phoned and the same service engineer came and informed that the lower door has to be changed. It would take 4 or 5 days.But till day nothing has been done in spite of regular phone calls/e-mails.

Does the Co. have any policy to give prompt service?

I hope somebody higher up reads this and solves my problem

Thanks.

ComplaintsBoard
M
12:00 am EDT

Whirlpool very bad experience!

Have a 310 ltr fridge. Started giving problems very soon after it was purchased. Keep calling their service desk and there are all promises and no one responds. The experience has been so bad that will never ever purchase a Whirlpool product again.

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S.Sridhar
,
Sep 23, 2008 8:52 am EDT

AS FAR AS WHIRLPOOL INDIA IS CONCERNED, THE PHRASE "CUSTOMER SERVIVE" DOES NOT EXIST. YOU GIVE HOW MANY NUMBER OF COMPLINTS YOU WANT, THEY JUST DO NOT CARE. THIS IS OUT MY OWN EXOPERIENCE WITH WHIRLPOOL INDIA FOR THE PAST THREE WEEKS, TRYING TO GET MY MICROWAVE OVEN REPAIRED. THERE ARE ONLY EMPTY PROMISES. I HAVE NEVER SEEN SUCH A BAD SERVICE FROM ANY OTHER COMPANY.

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S.Sridhar
,
Sep 23, 2008 8:50 am EDT

AS FAR AS WHIRLPOOL INDIA IS CONCERNED, THE PHARSE "CUSTOMER SERVIVE" DOES NOT EXIST. YOU GIVE HOW MANY NUMBER OF COMPLINTS YOU WANT, THEY JUST DO NOT CARE. THIS IS OUT MY OWN EXOPERIENCE WITH WHIRLPOOL INDIA FOR THE PAST THREE WEEKS, TRYING TO GET MY MICROWAVE OVEN REPAIRED. THERE ARE ONLY EMPTY PROMISES. I HAVE NEVER SEEN SUCH A BAS SERVICE FROM ANY OTHER COMPANY.

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Sanjib Kumar Deb
,
Sep 22, 2008 10:33 am EDT

Sir,
It is a matter of sorrow that after several times complain through e-mail in your website/e-mail ID, I have not got any reply from your end. Basically this type of harassment was not happened in my life previously. Again I am strongly complain against your authorized service center M/s - Zen Service of BF-4, Rajarhat Road, Baguihati, Kolkata-700059, Near Arati Cinema, Ph. No. 033 – [protected]/[protected]. His conduct/behavior with the customer and as well as workmanship is very bad.
Again I am telling you that please replace the refrigerator by a new one. Because I don’t want any repair further again. Otherwise I will force to purchase another refrigerator. I hope after viewing all the facts you will sure replace my refrigerator.
Again I am furnishing my details for your reference. I strongly complain against your service after selling a product. Hope that after viewing all the facts you will take necessary action immediately and replace the same with a new one, so that I can relief from this problem forever & my family peace which was disturbed for the same may return and fulfill with happiness as was in past.
I would like to draw your kind attention that I am Sri Sanjib Kumar Deb, a govt. officer of Sports & Youth Services Department, Govt. of W.B. (Ph. No. 033-[protected] Res. & M. No. [protected]) have purchased a refrigerator (250 ltr, Mastermind Elite, C/N No. CTV/2568/07, Sl. No. INAO72709554) from Capital Electronics (V.I.P.), (Unit of Anand & Co. Electronics Pvt. Ltd.) of P-161, V.I.P. Road, Sch. VIIIM, Kolkata-700054, Ph. No. [protected]/7098/[protected] on 28.07.2007.
In this connection I want to state that, last few months on & from January, 2008 I am facing such a problem by this fridge/refrigerator which was not happen in my life previously and at the same time my family peace is also disturbed by the same. I have reported all the facts/problems minimum (10-15) times to Capital Electronics as well as local authorized service center named Zen Service of BF-4, Rajarhat Road, Baguihati, Kolkata-700059, Near Arati Cinema, Ph. No. 033 – [protected]/[protected] and they also visited my house minimum 10 times and after repair of each time they have told that “Sir it will not create any problem in future, if again it will happen we will replace the same with a new one”. But, unfortunately, I am facing the problems till now and getting no service for your branded production refrigerator. I have told minimum 100 times to Capital Electronics as well as local authorized service center that please replace the same, but I am fully hopeless regarding your service after sale of any product. In this modern generation no family can live without a refrigerator, whereas my family is living without refrigerator during a long period (more than six months). I am very much anxious and at the same time helpless also regarding the same matter.
Under the circumstances you are requested to take necessary steps so that I may escape from that problem forever and if possible please replace the same fridge by a new one. Treat this case as an extremely urgent.
Hope to receive your help & co-operation against your service which will also carry the good-will of company.
Thanking you,
Yours faithfully,
SANJIB KUMAR DEB
Sub-Asstt. Engineer (Electrical)
Sports & Youth Services Deptt. (Sports Wing)
Govt. of West Bengal

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James
,
Feb 14, 2008 4:45 am EST

Whrilphool service and support is very poor. I will not recommend anybody to buy this product. Service and Support very waist. For example if we report a complaint they will respond only after one week or in after two weeks. I don't know why they do like this.

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sujaya rao
,
Dec 21, 2007 1:34 am EST

I do not know about refrigerators, but I bought a fully automatic whirlpool washing machine in january 2005. Within a few days I found that it was tearing my clothes. Following my complaints to the company, I was given a replacement machine in April 2005. This new machine worked well till march 2006 when it began developing electrical problems. The company provided service under warranty till April 2006. Electrical faults continued to appear. A serious fault disabling the machine occured in September 2007. The franchisee of the company has been unable to resolve the fault till date. Meantime I have signed an annual maintenance contract for the machine. I do not know if the manufacturer is aware of the competance or otherwise of his franchisees. The exact reason for the fault to appear is not known till now. The electrical wiring deck has been changed and the motor to go with it. I have been without a washing machine for almost three months now. One thing for sure. I would never recommend a whirlpool washing machine to any one. They do not have a place to complain in their website. Do they have so much faith in their service network that they do not listen to any direct complaint?

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rajt.shresht
,
Jun 11, 2007 7:36 am EDT

Absolutely right. Whirlpool's products are the worst among all electronic company.

ComplaintsBoard
K
12:00 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Whirlpool has left an official reply on this complaint.
Featured review
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Whirlpool - whirlpool refrigerator found defective!

I have purchased 230 liters refrigerator from dealer situated in opera house (mumbai-india). Within 3 days there was complaint lodged with companies call center. Service person visited and attended the complaint. After that at intervals service person was called for various complaints 4 times. During 6th complaint attended we informed call center to...

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ComplaintsBoard
S
12:00 am EDT

Whirlpool I will definitely change the refrigerator

I have a whirlpool refrigerator. Recently ( a month back) there was a problem in the fridge. I complained to the service center in Bangalore. A person came from there and found that there is problem in the electronic circuit and that part has to be replaced. Till now nothing has happened and every time I call then the only answer that i get that that component is not available and they are waiting for that.

The response that I got from the dealer that the company makes new models very frequently and so the old model spares may not available.

From last one month the fridge is lying as it is and no one bother to look at it. Such a pathetic service that the whirlpool is having is really pity. Why should I bother to wait?

I will definitely change the refrigerator.

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Haren Kundu
, IN
Jun 15, 2013 7:59 am EDT
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I have FF350 and faced contrller problem within one year of use. Local dealer charged for it. Again after one year of use I am facing another problem :
" Water leakage from the rear of the fridge " Now my question is
1) This water is very limited quantity. and drains once in a day or once in two days. Cooling still proper both upper and lower.
Is it due to ice accumulation problem ?
2) Is it due to thermostat which does not operate blower fan timely ? Where is this thermostat located ?
3) I want to know the source of water. When the technician will visit he may not see the water. Should I allow him to research ?
Your early reply will be appreciated. Best Regards
Engr. H . Kundu e.mail haren_kundu@hotmail.com
P-37, Lake Town, B- Block Kolkata 700089
E. Mail. haren_kundu@hotmail.com Tel...[protected]

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Prakash sadarangani
,
Jul 19, 2007 12:08 am EDT

Even i have a very bad experience with Whirlpool refrigerator Model FF350. Purchased on 22/04/2004. I really curse myself why i bought the above refrigerator in spite the dealer told me to go for Samsung.

ComplaintsBoard
D
12:00 am EDT

Whirlpool terrible a & e factory service

During the week of April 16, 2007 I phoned Whirlpool and the customer service rep set an appointment for a third party service (A & E Factory Service) to visit my home to repair the microwave. Up unto this point the microwave was at least operable. While the technician from A & E Factory Service attempted to repair the microwave, he began tripping the circuit breaker in our home. This happened at least 3 to 4 times before the technician called into their office for help. He apparently burnt all the switches in the microwave and had to order them & schedule another visit. Now I have no microwave. The parts were ordered by the technician to be delivered to my home & upon the arrival of the parts (switches) I would have to call the A & E Factory Service to set up another appointment for a technician to come out.

The parts arrived on Friday April 27, 2007 and I immediately called A & E for an appointment. The appointment was set for Thursday May 3, 2007. The technician (Frank) from A& E arrived around 3:30 p.m. although the appointment was scheduled for the hours between 8:00 a.m. & 12:00 p.m. While the technician (Frank) was once again attempting to repair the microwave, the circuit breaker tripped again. This happen at least 3 times. He again also called into the office to speak with a technician. Now he tells me that the fuses are blown and there may be a problem with the circuit board or a wire in the microwave. The microwave is still not repaired and not operable once again. (not the switches, now we have what may be different problem with the microwave) Huh?

I agree with all the complaints. First the A&E customer service is terrible. They have no empathy for the customer, nor their frustrations. They tell you one time to expect the technician, but he always arrives much, much later. This action caused me to miss an entire day of work, when I scheduled for 1/2 the day to take care of the repair. These people suck & I feel the technicians are incompetent as well. They always have to call into the office for help & get this they are on hold waiting just like we do. I watched the technician wait for 10 min for someone in the office before he got an in office technician. After all these complaints about A & E Factory Service (Illinois) (CA) etc; (owned by Sears), you would think Maytag/Whirlpool would look for a reputable company to handle their service calls. A & E is not the one. Very disappointed.

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Manu
,
Aug 14, 2008 9:01 am EDT

A&E wins the All around award for worst customer service in the world. Whirlpool and A&E have taken terrible customer service and made it even worse. My dealings with them started in early April 2008 and after 4.5 months it still hasnt been resolved... Yes over 4 months and 4 trips by A&E technicians.

My saga started with a microwave from Whirlpool. My elderly mother had gotten the insurance for peace of mind. The microwave stopped working a year into the insurance. The first complaint was made on April 4th, 2008. She got scheduled for a technician to visit on April 18th. He ordered a part for the microwave after having spent 10min. The part was finally shipped 2 weeks later and then the appointment scheduled again which took another 10 days. The technician comes in and realizes that this is the wrong part and leaves telling her that he will order the right part this time. And here we go again. It takes 3 weeks to ship the part and another 2 weeks to schedule a technician. We are nearing end of June now -- about 2.5 months since the first call. The technician installs the part and it still doesnt work. He concludes that there is no issue with the microwave but with our internal electricity and tells my mom that she should look into this asap as it could have serious consequences. So she hires an electrician to come check the internal wiring. After paying $200 to the electrician we are told that this is a new house and there is nothing wrong with the wiring. He then goes on to clearly demonstrate that the issue is with the microwave. Great. Time to call the wonderful folks at A&E again. I also call Whirlpool to really get to the bottom of this. I figured they would care about how their outsourced company was dealing with their customers. I even asked that they send someone else than A&E. However, I was politely told by the supervisor that since the ticket had been opened with A&E, I have to complete it with them. There hands are tied and unfortunately they cant do anything to help. When I made the point that this insurance is not really buying any peace of mind and cant use the microwave at all, I was slyly told that it would be better if I just go buy a new microwave. Hmmm.. So why do they sell insurance in the first place. Ahhhhh. Bingo... Most customers would have given up after the second month and this is what Whirlpool and A&E counts on. It clearly improves margins for Whirlpool by screwing the customers. Get money upfront for value that is a mystery and let the customer end up holding the short end of the stick. I really wonder how are American companies are going to compete with the Asian companies. The rapid rise of companies like LG and Samsung taking away market share from Whirlpool doesnt surprise me anymore.

Well, enough about my rant on macroeconomics... I finally muster up the energy to call A&E and get an appointment for July 24th. The technician comes in and this time I am there since my Mom has been tricked by these guys 3 times already. I repeat the experiment that the independent electrician had shown us. He acknowledges and agrees that the problem is indeed with the microwave. Within 5 minutes he nails the issue to a corrupt power cord which now needs to be replaced. He calls in the part to be shipped. I had learnt about the serial nature of setting appointments and asked the next appointment to be scheduled rightaway. It got scheduled for Aug 8th as that gives enough time for the part to be shipped. I called on Aug 7th to figure out where the part is. I was told it was getting shipped on Aug 7th and that they have to now cancel the Aug 8th appointment. Well, ofcourse. What else should I have expected at this point. Now its Aug 14th and I call again. I am told that the part has still not been shipped and that it is the manufacturers fault. I asked to speak to a supervisor and spoke to Rebecca, who assured me that she will personally call the parts department and figure out why a power cord was taking so long. I now have an appointment set for Aug 22nd, 2008. Lets see if they can manage to stretch this even further.

Its been 4.5 months since this saga started. I have gone from frustration to amazement and seriously I am somewhat amused on how terrible Whirlpool's customer service is. I would love to write a business school case study on this.

btw: when I had asked to get A&E's corporate HQ phone number I was told that they didnt have it at the call center. The best she could do was to give me an address. Well, I am sharing it here if anyone feels like writing snail mail.

1300 Louis Henna blvd
Round Rock, TX 78664

Lesson learnt: NEVER buy extended insurance. Its far better to just throw the appliance and purchase a new one. This way you never have to deal with any customer service. Plus they should change the name from Customer service to Suckers beware.

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Kate Hopkis
,
Oct 25, 2007 6:58 am EDT

A& E is not Whirlpool and is not responsible for all of Whirlpool defected appliances. Whirlpool is garbage! Whirlpool gets $100.00 dollars for every extended service plan everyone buys on top of what you payed for everything you bought! A& E does everything they can on DEFECTED APPLIANCES! Whirlpool replaced my oven after my kids would not get up for school and after the fire department and gas company were here because my children would not get up for school. You have to follow Whirlpools protocol. Tech after tech after tech have to come out. Then Whirlpool only gives you $ 50.00 for all the food their oven has not cooked or burnt which is then garbage. If the oven would fit in the trash like all the food I would throw that away also. I will keep playing Whirlpools game until I get a new oven! They have already replaced the first one so this is # 2 so I will be going on oven # 3! GARBAGE!

ComplaintsBoard
J
12:00 am EDT

Whirlpool soap on clothing

I have a Calypso Washing Machine and have nothing but problems. The company I bought the washer from, after trying to figure out the problems as to why I was getting bleach all over clothes that should not have bleach on them, changed the bleach dispenser.

They have never been able to fix my other problem. No matter how little soap I use, when I wash dark clothing, there are soap marks on the clothing. I always have to use an extra rinse in the first washing, then I always have several pieces that still have soap on them, so I have to run them through another wash cycle without any soap in order to get the soap off the clothing. I finally quit calling the serviceman, because he could not suggest anything except using less soap, which I tried and it did not work, or he told me that in the middle of the cycle to open the lid and reposition the clothing so all of the clothing would have a better chance of coming out clean. Now isn't that ridiculous? I do not have time to stand by the washer and do that, nor do I feel like that is the answer.

We received some info and the class action suit, but it did not specify the problem I was having, and I tried to call the phone number for weeks and could never get through, so I quit trying.

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K
12:00 am EDT

Whirlpool dryer does not operate!

I have owned this dryer since 10/5/05. I also purchased a 5 year warranty. Since this date, I have had numerous service calls for the same issue. The technician will install a part and a few months later the same thing happens and it is no longer working again. I have called and written Boscovs, Whirlpool, and the better business bureau to no avail. It is well over a year later and the dryer is still breaking down on a regular basis. I will never buy another major appliance from Boscovs and certainly not from Whirlpool. This is due to the major lack of customer service.

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Whirlpool grievance for having whirlpool...

I am sending this mail after disappointment with my high efforts with the customer service team:

I have purchased a ice magic whirlpool 285 ltrs. Refrigerator on 10-05-2006 from your dealer m/s. Discount circuit, b-1, mewar house, 1, kilokari, ring road, ashram, new delhi under invoice no. 2164 bearing serial no. 2449. It was a great trust in your brand because we are already using your appliances in our home. But this trust stands only for few days when my fridge started giving me trouble. The performance of the machine was not to our expectation, so we rang up your service center for the complaint. They provided us a customer id no. Dlc-0906/26417 it was a month of september 2006 just 4 months after purchase. Mr. B. P. Sharma the service engineer came to rectify the problem, he changed some part. We were very much surprised that the component failed of a world renowned brand whirlpool in just 4 months. It worked fine for few days but the same problem raised. It was now the month of oct-nov. We didn’t notice the effect as the weather was cool.in march 2007 when the weather was changing we noticed the same problem that we had faced earlier. On 20th march we again registered a complaint under our customer id dlc-0906/26417. After 2 days on 22nd march mr. S. D. Pandey, service engineer, whirlpool attended the complaint and changed some part and give us assurance that the problem is rectified and we wont face the same problem in future. After 3-4 days we again faced the same problem. This time we were very much disappointed that we had purchased a wrong deal. We then again called customer service under the same id and had a word with mr. Mayank. He gave us the complaint no. Dl0307019360 dated 29.03.2007. He committed us that the service engineer will come today itself because that day we were having a party at our place and the fridge is a very essential appliance for day to day life. But all in vain, service engineer haven’t came that day. Then we again rang up to and had a word with ms. Nancy, customer care and reminded about the same complaint in the morning @ 10:30am. Mr. Sushil, service engineer arrived at our place in the noon.in spite of rectifying the problem he called up some of his colleague form our mobile (This is really disgusting) and told us that I am unable to rectify the problem and he will arrive the next day with his senior in the morning and give his mobile no. 0 [protected]. After waiting for him we rang that fellow so called service engineer at his mobile and he refused to come over to attand the complaint and told us that he is on leave and its better to talk in service center, it was now 31st march 2007. We then again called the service center and spoke to mr. Narender and he assured us that my complaint this time will be rectified positively. I also told mr. Narender that my complaint which I had registered on 29th of march has not been attended yet. This time I was really fed up of making calls and receive fake assurances. I really though that why I have purchased this american brand even when we have superior brand in the market? One of my friend told me to speak to mr. Makaul, service manager at 011-22148174and discuss the problem with him. After hearing my problem he sent us 2 engineers on 31st of march at our place mr. Ramesh and mr. Sandeep, they also changed the part and assured us that the problem is rectified. After working few hours the same problem raised. Now this time I thought of parcel this brand new renowned whirlpool refrigerator to ur service center to experiment on the machine. I was really disappointed that after having discussion with sr. Service manger the problem is still there. I again complained in service center and spoke with ms. Anjali @ 8.25 am on 2-4-07. After few hrs. @ 10.10 I spoke to mr. Makaul regarding the same problem. He again send his engineer to my place he also changed some part by promising that the problem is rectified... Where do I stand I don’t know! Because in the warranty period I complained many time but nothing happened and now my warranty period of one year is getting over. I don’t know what will happen in future days. Cause in warranty I m not paying for nothing and after when my warranty will be over I wont be able to spent the amount (Service charges and component charges) on the defective piece. We would request take back your faulty item and get back the hard earned money back. So that we are able to buy some another good brand.

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KrishnaiahMV
, IN
Nov 02, 2012 11:28 pm EDT

the wrilpool is creating this kind of issues to most of the customer.
am also one of the victim .
am purchased a Front loading washing machine during Dec 2010 and there was sivere complint in the m/c and they are unable to rectify and picked the m/c for replacement during Sep'12. but till date there is no responce from either service or company even after somany reminders.
my humble request to all the consumers, kindly dodn't select wrilpool product at any point of time. if you are ready to face the troubles from wrilpool you can...

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12:00 am EST

Whirlpool defective fully automatic machine

We purchased the above said machine from M/S Classic Enterprises . The machine is born defective. It tears clothes during working. We registered our complaints to your service center directly & then through your dealer M/s. Classic Enterprises, Ludhiana.

We registered our complaint that the machine is not functioning properly & have torn the clothes. Even on spinning function, the machine produces so much noise since we purchased the machine. We told your service engineer who gave us the demo on the very first day. He told us that it will be set right after a few days, as the machine is new one.

On dated 04/02/2007 , Mr. Jaspal Singh of your service center took the machine to the service centre & returned the same on dated 07/02/2007. He told us while returning the machine that they have not got any experience/practical training for repairing of this fully automatic machine model & the company will replace the same with a new one .

Now the machine is lying idle with us for the last 21 days. We are unable to wash our clothes. In this connection, we had already sent e-mail to your local service centre dated 09/02/2007

Now the machine is lying idle with us; nor any person has visited us for the replacement of the defective machine. All the time when we talk either to your service center at Ludhiana or Chandigarh or Delhi; every time new person attends the telephone & reply that he is not aware of the complaint. As such I have been compelled to register my complaint to you through your website.

Will you please inform me in writing as & when I will get the new machine from you along with cost of torn clothes. All the time the matter is delayed without any reason by replying false excuses. I have been mentally tortured from your behavior & non cooperation.

So, I request you to replace this born defective machine & send to me demand draft for Rs.13,000.00 (Rs.Thirteen Thousand Only) being the the cost of torn clothes, which are lying with me within 15 days from the receipt of this letter, failing which I will be compelled to hand over the documents/matter to my legal adviser to get the compensation for harassment (mental unrest), mental torture, along with the cost of the machine (with interest) and cost of the torn clothes along with the legal expenses ; as I have to purchase new washing machine from another company.

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Whirlpool - bad experience, poor quality products!

Furthest below is my note to Whirlpool, directly below is the response from Whirlpool. Note the multiple grammar and spelling errors in their note. Dear P--- M----: Thank you for visiting the Whirlpool website, we appreciate hearing from you. We are sorry that you did not receive a response to your previous email regarding your Whirlpool dishwasher. We...

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Whirlpool product is junk, they don't honor warranty and the customer service sucks!

I have been living at my current residence for 2 yrs. In that time I have had trouble with my whirlpool hot water heater, which is still under warranty, three times. The first time we paid out of pocket for parts and labor to fix it. The second time it quit working the repair man noticed it was still under warranty. I called Whirlpool and they sent parts and we paid shipping and labor to have it fixed. Now the water heater is leaking all over my bedroom carpet and whirlpool refuses to honor the warranty. so now I have no hot water except on my bedroom carpet. What good is that? This product is junk, they don't honor warranty and the customer service sucks.

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sudheendra bajpai
,
Apr 21, 2008 9:08 pm EDT

hi everyone
this is regarding very poor after sales routine service provided by whirlpool india under 3/4 yr service contracts offered by them. first they will lure you into buying the company provided service contracts in the name of warranty like services during the contract duration, especially routine servicing of ac twice a year but then no one will turn up at the time of your requirement even after you have made umpteen calls. they will just listen, register your complaint, say sorry BUT simply not turn up for service. moreover all the numbers will be call center numbers and you will also not even be able to track the right person. so beware of this gimmic. buy the product but not the service contract.

if any one has faced similar problems and found some solution, i will be obliged if you can guide me and send an email at the address.
regards

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queennyles
Montreal, CA
Dec 21, 2012 12:07 pm EST

Once the LEON'S sales man is done with you, have to go to payment area. Where ONCE THEY HAVE YOUR MONEY-TREAT YOU LIKE CRAP! Wouldn't let us have a copy of their "store policy". All staff would just sit on their butts & not get up, just stare at you, being obstinate/ rude. Even the "manager" took his time -couldn't be bothered, talked to us from a doorway! The Whirl Pool Cabrio is loud & 1st load wouldn't fill up with water, clothes on top are dry washing. 2nd load got wet; the towels absorbed the water, then continued to wash with NO water! so called LEON's to complain bout faulty washer. They said NOT THEIR problem, to call WhirlPool. WhirlPool sends over service man (& if service man finds NOTHING wrong, we will be CHARGED for the call) I took VIDEO of all 3 washes. he says can't use NORMAL cycle! have to use BULKY cycle at ALL TIMES! then what is the point of having NORMAL/ CASUAL/ LIGHT cycles; service man said can't use them, wont fill with H20! and the NOISE as it washes- is part of the products system. After two washes & dryer- clothes are STILL DIRTY! WHIRLPOOL WON'T exchange for us! for a different model! and LEON'S WON'T take back or exchange either! so you ARE FORCED TO LIVE WITH TERRIBLE PRODUCTS FOR THE NEXT 10 YRS.! (doubt they will last THAT long!) NO MORE LEON'S & NO MORE WHIRLPOOL! EVER!

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Michael Iraci
Woburn, US
Jun 29, 2012 7:31 pm EDT

I called in June 22nd to have my warm fridge looked at and was told that they only have one service company in the area which is AE Factory service. According to the girl on the phone, they are booked until July 6th. The person said that they were going to send out an email to search for another service company with a better time window and then was told that someone would get back to me within 24 hours as they work on a 6 day work week. I waited the 24hrs and called back the next day only to be told that it takes 1-3 days to find someone to take a look at my case then they determine who to send out to look at the fridge. Finally, I get a call on the 26th and was told that they are trying to find someone to send out if they can't, they would get me a new fridge.

To be honest this did not make much sense to me but at this point anything was better than having no fridge. I waited until 5pm on June 29th and called them again, in which I was told that my case is still under review. I was so livid that I then asked to speak to a supervisor and she said it would take 1-3 days for a supervisor to get back to me.

I am so irritated, and frustrated with the lack of customer service and the protocol procedures that they might as well just buy every single person a new fridge when it craps out because they can't get a single person out to fix it. The process is as follows: The fridge breaks, I call the warranty company, they give me a 24hr window, I call back, they say it's a 72hr window, I call back, they say my case is still pending, I call back again, they say they're trying to get approval to do something but who knows what thatis.

I have now been without a refrigerator for just over a week and everything we had was spoiled.

Lowe's literally has done nothing to help even though they sold us the fridge AND use this warranty company. I also tried to get help from the store level(1198 Woburn ma) and was pushed back to call the 1888 number.

Then to add insult to injury an AE factory service truck was broken down on my street with a flat tire as I go out to dinner with my wife because we have no food in the house. If the guy was going to my house, I had NO idea because I wasn't called, emailed, or contacted in any way. Chances are that it was an odd coincidence that the truck happened to be on my street but seriously? The dude was ON my street and he couldn't call me or AE couldn't tell the guy to swing by? Absolutely abysmal service!

Lowe's has the worst partners and their customer service is atrocious and they just dump customers off onto this horrific service company and expect us to use their services again in the future.

This experience was so terrible that I will NEVER do business with them again and I will make sure I tell all my friends to stay away from them. I will also be calling the consumer affairs department on Monday for stealing my money for the extended protection program which is completely and utterly useless.

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GRD store
, IN
Mar 28, 2012 10:11 am EDT

improper service of water purifirer. no one come to check it properly.we r taking regularly water bottle from market . we r going through mental harassement

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Milind N Sawant
,
Apr 27, 2008 1:07 pm EDT

I bought Whirlpool, WASR012k20, 1Ton split AC on 23 April 08, it got delivery on 25 Apil 08 (with chiller unit box being in open state and blower being in packed state, the delivery person told that they check it before delivery) and installed on 26 April 08 without testing (as the person who installed AC do not have time to wait till my electrician to come and fix proper electrical connections). I have specifically asked about the gas in compressor is perfect or not and they said as it's pack pieces will not be an issue. After installation person left, my electrician did proper connection and started AC and found to be working fine (though cooling was not very efficient as compressor found to be on for 4-5 hrs continuously to drop temprature from 31 to 25 degree celcious. The room area is 110 sq ft and 1ton AC is best suitable for 120 sq ft that is what has been told by dealer DASS).

On next day (27 April 08) afternoon i started AC and found that there is no cooling at all and compressor being on for more than 4hrs and temprature being constant at 28 degrees only. I have changed no settings that from yesterday.

Called the person who installed it and he told that he will repair it or if require will replace the unit tomorrow by 12 PM ( I was bit surprised with answer "will replace if required", i have not told anything on replacement, i just wanted to make sure that installation was correct or not). So again called the dealer DASS Elec (its in pune Shastri nagar Yerwada) but not proper answer was given on why this could have happened. They asked to contact person who installed AC. (Was that not dealers duty to contact him and update me, still i did that before they reply like that). They gave no proper answer.

I AM SUFFERING EVEN AFTER PAYING FULL AMOUNT OF RS.20, 000/- PLUS RS.2300/- INSTALLATION CHARGES. NOBODY IS THERE IS ADDRESS THE ISSUE. AND I HAVE NO OPTION LEFT TO WAIT FOR INSTALLATION PERSON TO COME TO MY PLACE. AND FOR WHICH I NEED TO TAKE LEAVE FROM OFFICE AND NEEDS TO BE AT HOME FOR THEM TO COME AND CHECK.

WHO IS RESPONSIBLE FOR THIS, WHIRPOOL OR THE DEALER DASS ELEC OR BOTH?

Such as worst experince from that dealer DASS electronics at shastri nagar and do not know how a company like whirpool deliveRs defective piece which work for just 9-10 hrs and then stops functioning as mentioned. Are there any quality checks really happening at Whirlpool? It seems to be big name but no quality deliverable and services.

I am waiting for tomorrow for installation person to come and check it. Suppose if it happens to be prob with unit or with installation can i go to consumer court against whirpool and/or the dealer DAAS electonics for not providing me quality product and service? What is the procedure? Why dealer is not answering my questions properly?

Thanks,

Milind Sawant
Viman Nagar,
Pune - 411014

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rrashad
Vancouver, CA
Dec 03, 2013 2:02 pm EST
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My whirlpool front load washer has been broken now for more than 8 weeks! I have contacted Whirlpool Canada for service and paid their certified technician $118 and still the washer is not repaired. They have even sent me another independent service technician to look at it. The problem seems clear and simple to fix but for some reason they are not able to resolve it; mainly because they are not able to say when the parts will arrive and they keep missing date after date. I also believe that the 1st service company "Platinum" were under qualified and wrongly diagnosed the problem which caused even more delay. I have called today and talked to supervisor and asked him to start a prorated exchange for the washer since it seems not clear on when the parts will arrive but he mentioned that I will have to wait for 2 more weeks on top of the 8 weeks without a washer to process that. I asked him if he could keep the maintenance call open and see which will happen first taking in consideration that they are not able to set a fixed date and it has been that long, but he refused and insisted its one or the other. I am at my wits end and all what I am asking is for an immediate solution as to fix or replace as I believe I have been patent to wait for long enough.
Its a shame how a company like such fails to simply stick to a date to do what seems to be a regular service call.

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meenu rathore datta
, IN
Dec 09, 2011 5:25 am EST
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my name is meenu rathore datta i have a fully automatic whirlpool wasing macine with annual maintatnce package valid up to april 2012 i had complained in whirlpool customer care on 15/11/2011 complain no; DL1111013521 NO ACTION IS TAKEN AND CASE IS CLOSED WITHOUT OUR APPROVAL AGAIN WE HAD COMPLAINED ON 5/12/2011 COMPLAINT NO:DL1211003305 AGAIN THE COMPLAINT WAS NOT ATTENDED AND CLOED WITHOUT OUR KNOWLEDGE OR SATISFACTION CODE, AGAIN COMPLAINT DONE ON 8TH DEC 2011 COMPLAINT NO:DL1211007422 AGAIN NO RESPONSE NOW WE ARE PLAINNING TO GO TO CONSUMER REDRESSAL FORM / CONSUMER COURT IF NO RESPONSE IS MET IN NEXT TWO DAYS------------MEENU RATHORE DATTA MOB NO : [protected]

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Rendezvous
Tinley Park, US
Jun 20, 2011 9:00 pm EDT

When I contacted the company today to ask what recourse I have. The customer rep said I should have followed the manual on care. I told him I did, follow all the above and beyond instructions and he basically said he can do nothing. I told him about all the complaints I read about on line and he just would not offer any help. I'm hoping something can be done about this here. At time of purchase no one mentioned any issues with these machines. The extended service plan same issue.

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D. Greene
, US
Oct 29, 2016 4:27 pm EDT

Oct.29, 16
Something has got to be done about all the complaints on the Whirlpool. This is so wrong that we as the consumer can't get the help we need. Whirlpool products are rejects. Whirlpool 50gal tank with a misinformed warranty was purchased in 2008 warranty good for 12 years but having a problem with it. There is to many complaints on products and warranty with no help this is bad business.

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M.V. Geetha Mukherjee
, IN
Oct 10, 2009 11:03 pm EDT

We purchased a Whirlpool Refrigerator serial no.INE080400053 Model No.11066 on 26-03-2008 for Rs.35750 vide invoice number 3897KMC from DASS ELECTRIC TRADING CO.(P) LTD. I think you will agree that this a costly and luxury item for a service class and onetime heavy investment. Unfortunately the refrigerator developed problem - no cooling down of the lower compartment. A complaint was lodged at 022-[protected] on 24.9.2009 registered at serial no.PN0909006533. This complaint was attended and a technician opened the appliance and only suggested me to keep the refrigerator closed for 12 hrs and if it do not work he would again come. As it did not work I again called the same technician who directed me to book a complaint again. Accordingly I again booked a complaint on 26.9.09 registered at serial no.PN0909007265. Thereafter I atleast called the service centre, technician, call centre at Bombay, Dass Electric co atleast 50 times when the Service Centre informed that the Censor fitted is not working and it needs replacement. Also informed that the said spare part is not available at Pune and they will place order and as soon as it is received it will be attended. The same person attended, examined
and informed that the PCB needs replacement the cost of which as informed was Rs.1800/-. We agreed to it. That was replaced and we paid the said Rs.1800/-. But the light connection inside has not been given and he has told he would do it on Monday which I hope. This is the state of affairs prevailing in the so called reputed company. Now I regret having purchased a whirlpool refrigerator. t a time I felt like throwing it on the road despite the heavy price paid. I had a Godrej 165 ltrs frg.which gave me trouble free service of 18 yrs and again I had a Godrej ultra which also gave me a trouble free service of 14 years. I have gone through so many complaints about whirlpool frig on this site and I doubt whether any of the public grievance have been attended or not. Now whoever go through this complaint I will request and suggest "never buy whirlpool product". I hope the future generation will go in for an Indian Product like Godrej etc. I hope I will get some response for this grievance.

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Whirlpool beware of best buy during the christmas holiday!

I purchased a Gateway Notebook for my husband on Dec 9, 2006 as a Christmas Gift. When I purchased it I asked the young man if I could return it.

He said, "yes". I asked if there was a restocking fee. He said, "only if the item had the seal broken." On Christmas day my husband graciously declined my gift, so we decided to return it.

On Dec 29th, I tried to return the notebook and was told it was over the 14 day return policy and I could get store credit. I paid by check and their company cashed my check. I wanted my money back. I was furious to say the least. I, also, called the Customer Service number and was told the same thing. I know they say they have it posted in their stores and it's on the receipt, BUT do you honestly think that at the Christmas holiday customers are reading YOUR store signs or looking at the small print on receipts. The standard customer thinks that you can return just about everything within a 7 day time frame, especially at Christmas time. I think their employees should inform customers of their policy at this particular time of year. Wouldn’t that be a novel thought?

Well I've learned my lesson. I will never make a major purchase at your store for the Christmas holiday again.

I will inform all I can to BEWARE of Best Buy during the Christmas Holiday.

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Don1961
, US
Oct 14, 2019 12:45 am EDT
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wendyscowboy
8:10 PM (1 hour ago)
to trish.walker, me

I Have A 900 Page Printing Job I Needed To Do and Was Shopping Laser jet Printers, I Found One On Your Online Site @ Bestbuy.com and Read The Description That Said Whats Included, I Copied It Here >>>

What's Included
Brother HL-L2370DW Wireless Black-and-White Printer
Starter toner cartridge (approx. 700 pages)
DR-730 drum (approx. 12, 000 pages)
Quick setup guide
Installation CD-ROM
AC power cord
As You Can Read For Yourself, So Since It Stated It Includes A 700 page as Well As A 12, 000 Page Toner/Cartridge /Drum/ I Assumed It Could Be A Typo ! So I Contacted The Chat Dept. to Verify This, I Told Your Chat Rep My Situation What The Description Said and It Could Be A Typo, So Before I Order I Want To Be Sure That I Would Receive Both Cartridges, He Assured Me That Best Buy Was Honorable as I Was Trying To Be and That If I Didn't Receive Both Cartridges in The Box Best Buy Would Definatly Send Me One at No Charge ! I Received the printer and Only 1 Cartridge In The Box, I Contacted The Chat Again and They Said To Take it up with my Local Best Buy, So I Contacted Our Local Best Buy Here In Apple Valley Calif and Talked To The Store MGR Lees Rayes Who Was Rude Disrespectful and Is A Liar ! He Said He Had The Item Description right in front of him and it said it only comes with one 700 page cartridge ! I Told Him Thats Not what it states in the description and He said it did ! I Included Above what it states in the description PLEASE READ IT ! It Does Not State it to Include Only One Cartridge Anywhere ! Furthermore why would it state a 12, 000 page at all for that matter if not included, under whats included ! So This Has Become A Hugh Waste Of My Time And Situation That Has Set A Rise In My Blood Pressure ! Now I'm UPSET ! Please Don't Blame Your First Chat Rep For Assuring Me That Best Buy Would Honor The Second Cartridge if Not Included, He was just Convinced In His Company's Responsible Ethical Standards, He Obviously has not met My Local Store MGR LEES, I Was Honorable And Before Purchasing Questioned The 700 page and 12, 000 page cartridges that it states are included ! So Now I Must Go Buy Another Cartridge, So I Can Finish My Job as well as dealing With This BS ! Im Very Disappointed In Best Buy At This Point, And now must consider Doing Business With You in the future ! here is a copy of the first transcript >>> Please Let Me Know Your Intentions Regarding This Matter ! I'm A Very Disappointed Customer At This Point ! Don Cone [protected]

Hello, Visitor-[protected]-18678,
Your requested Best Buy chat transcript is below. We appreciate your visit to BestBuy.com today and look forward to seeing you again soon.
General Information

Chat Start Time Chat End Time Chat Duration Operator Interaction ID
Oct 09, 2019 03:24:34 GMT Oct 09, 2019 03:34:10 GMT 00:09:35 Stephen Roberts INT-va1appis16-[protected]
Stephen Roberts (03:24:38 GMT) : Thank you for choosing Best Buy, my name is Stephen Roberts. How may I assist you today?
Stephen Roberts (03:24:46 GMT) : Nice to have you on this chat, Don.
Visitor (03:24:47 GMT) : hi
Visitor (03:25:19 GMT) : Im Interested in your laser jet printer hl2370dw
Stephen Roberts (03:25:55 GMT) : Great! How can I make things easier for you?
Visitor (03:26:12 GMT) : It say it comes with a toner cartridge and drum is this correct ?
Visitor (03:26:24 GMT) : Brother HL-L2370DW Wireless Black-and-White Printer Starter toner cartridge (approx. XXX pages) DR-XXX drum (approx. 12, XXX pages) Quick setup guide Installation CD-ROM AC power cord
Stephen Roberts (03:27:05 GMT) : Let me check and help you with the product specification right away.
Visitor (03:27:15 GMT) : I Want To Purchase And I Want to Be Sure The Drum Is Included
Visitor (03:28:05 GMT) : If I Buy And Its Not In There When Your Descrition Claims It Is I Want To Be sent One ?
Stephen Roberts (03:28:21 GMT) : I see the product come with Brother HL-L2370DW Wireless Black-and-White PrinterStarter toner cartridge (approx. XXX pages)DR-XXX drum (approx. 12, XXX pages)Quick setup guideInstallation CD-ROMAC power cord
Visitor (03:28:43 GMT) : If I Buy And Its Not In There When Your Descrition Claims It Is I Want To Be sent One ?
Visitor (03:28:55 GMT) : Can You Assure Me
Stephen Roberts (03:29:47 GMT) : Yes sure, if in case the promised product is not delivered to you, you can contact us and we will help you with the replacement.
Stephen Roberts (03:30:12 GMT) : BestBuy is all about customer satisfaction and we keep our promise.
Visitor (03:30:17 GMT) : not what im asking you
Visitor (03:30:42 GMT) : If the drum is not included will i be sent one at no charge
Stephen Roberts (03:30:52 GMT) : Yes you will receive it,
Stephen Roberts (03:31:06 GMT) : You will get one for no charge.
Visitor (03:31:32 GMT) : Ok Cause I Thought It Maybe A TYPO
Stephen Roberts (03:32:47 GMT) : No worries! As I told BestBuy is all about customer satisfaction and we will keep our promise.
Stephen Roberts (03:33:07 GMT) : You will be sent a copy of the transcript via email once the chat has ended for proof.
Visitor (03:33:28 GMT) : Alrighty its a great deal then THXS D
Stephen Roberts (03:33:42 GMT) : Is there anything I can assist you with today?
Visitor (03:34:04 GMT) : Nope Have A Good Evening
Stephen Roberts (03:34:08 GMT) : Thank you for choosing Best Buy! This chat session will now end and you will see a short survey. I appreciate any feedback you can provide.
Sincerely,
"This email was sent from a notification-only address that cannot accept incoming emails. Your privacy is important to Best Buy. For more information on how Best Buy protects your privacy, steps you can take to protect your personal information and alerts on privacy risks facing consumers, please visit the Best Buy Privacy Hub. "
Best Buy Privacy Hub

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Nigel
, US
Jun 22, 2010 1:26 pm EDT

During this past week I had two problems with Best Buy. 1. I checked for laptops, compared prices and decided to buy in the Woodbridge Store Sony Vaio model VPCCWALFX/L. When I was ready to pay for it I was informed that it was not in stock (it was not a sale item), and I was told that the product was discontinued and they were out of it for some time. Why would they do something like that. I lost very valuable time assuming that if it was on display it was available. I definitely think this is really bad in a store like Best Buy.

2. Nevertheless I continued and since I had already lost so much time I bought another model, this time a HP. They asked me if I wanted to have a backup disk, I accepted, paid for it and was told to pick it up at 7:00 pm that day 20 June 2010. I was there and was told that unfortunately they had not have time to get to it. This was last night. I contacted the supervisor at the store, Naira Arshad, who told me that they were going to call me first thing in the morning as soon as the backup was ready. It is 11:10 am and I still have not received the call. Please note that I have waisted a lot of money. I had planned a trip to New York this morning which I had to cancel because of this. I definitely think that I should be compensated for all the time and money I have lost. I will appreciate if you could contact me.

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chelsea1991
Worcester, US
Jun 29, 2010 4:04 pm EDT

I bought a 50' LG plasma tv in 2005 and also purchased a 4 year extended warrenty the tv already came with 2 years so that is a total of six years. about a month ago my tv made a pop noise ands completly shut down...it is now 2010 and the warenty isnt supposed to end until 2011 but they are now telling me that it ended in 2009. 4, 000 down the drain!

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Albert Raymundo
,
Oct 17, 2007 12:00 am EDT

I went to Best Buy in Sunnyvale, CA on Oct 16th @ 9:45am before the store opens just to get a DVD and two Tranformers Exclusive Toys. There are only two different Transformers toys and I just want to buy one of each but the sales person doesn't want me buy two because it's only one per customer. So told her I'm only buying one of each and it doesn't say "One per customer on your ads. So she called the Store Manager her name is Linda Ruiz and explained her the situation. The manager then check the ads and I was right it doesn't say anything about "One Per Customer" but the manager still doesn't want to sell me one of each toy. She said I can only buy one. So I told her again I'm only buying one of each and I'm not buying two identical items, so that still consider as one per customer. After arguing with her almost 15mins. She ask me "which one you want to buy because you can only buy one. The supply is limited we can only allow one per customer. So I said "I already told you I just want one of each". She rudely pull one toy from my hand and told me "Sir, If you don't want to buy just one I'm asking you to leave". I was so upset drop all the items I was going to buy and left. Another issue is she was allowing one of her employee to complete with the customer by grabbing one of the toy for himself as well. And when I was driving back to work I just realized that I have a two inch cut on my right pointing finger from the plastic case of the toy causing it the way she roughly pulled the plastic case of the toy from my hands.

The issue here was Linda Ruiz doesn't know or understand what is the meaning of "One per Customer". I wasn't buying two identical toys. I was trying two buy two different Transformers Characters. Same thing as buying two DVD's with different titles.
I took off from work, spent gas just to be there on time and this is what I get as a regular customer? Fry's Electronics isn't the best with customer service but never treated me like this.

I would like to address this issue with Best Buy Manager Linda Ruiz of Sunnyvale, CA for being rude and miss treating me as a customer.

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I. Hatejunkmail
, US
Apr 15, 2011 10:02 pm EDT

Bought a computer acessory for $119.95 plus tax and I paid CASH not credit card .

29 days later I see an ad from Fry's Stores and they have the identical acessory for $79.95.

The next day I called a nice lady in customer service to ask whether I can go to a Best Buy closer to me to go in and get my $40 difference...yes she said..just bring the Fry's ad and your cash register receipt.

That afternoon I went into the Tustin store of Best Buy and the "Customer Specialist" (that's what was on his name tag) said (after 10 minutes of explaining TWICE) that he would "check on it".
5 minutes later he comes back..."I need your phone number" he says. I say no. He then goes somewhere again...now he wants my driver license...to write down the DL number...that was a big NO!
I ask for the store supervisor. Guy appears 10 minutes later...(NO name tag) in a Best Buy shirt. I ask and he says he is the "Operations Manager...the store manager is not in" (at 4:30 in the afternoon?)
I got nowhere with this clown who also demanded my drivers liscense...I told him he had neither a gun or a badge...I tore the ad and receipt up and left it at the counter.

Actually the three times I ever went into B.B. it seemed that all the sales people were EX used car salespeople. Very Pushy and follow you around. FAIL...never again will I darken B.B. 's door...there are too many similar stores and at lesser prices for the same item.

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crystal_belladonna
Germantown, US
Mar 04, 2011 6:52 pm EST
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Let me start by saying we have always been good customers of Best buy, making small purchases that never required the assistance of a sales rep. However, when we spent $1, 000 for a new HDTV last night it was as if they didn't want our business. In retrospect, we should have left and gone to Sears IMMEDIATELY (probably still will return the item and go to Sears) which matches prices on any Best Buy items. We were ready to drop a few thousand dollars last night, but the 1st THREE TVs we were interested in, that had been advertised and were out on the floor were apparently sold out (nothing in the back according to the sales associate), when we finally settled on a 50" Plasma (ugh!) Samsung non-3D HDTV as our 4th option (the first time they actually had the item) we then wanted to purchase a new Blu ray player and tv stand w/ wall mount. Again, they had the items we wanted in store with no indication they were out of stock, but the rep (who made it very clear at this point that we were keeping him from going home because his shift was over) said they didn't have the items because new items had come in that weren't displayed on the floor yet. Yea, I'm so sure. Anyway, at this point we figured we would rather keep the additional $600 or so (on the tv stand and new blu ray player)and go purchase those items elsewhere... like a place that would appreciate a customer that wants to drop a few thousand dollars in their store... in the economy. It was not teo seconds that we finished paying that our rep had his coat and gloves on and left telling us to wait up front for our purchase. In the meantime my husband (who is disabled from an old sports injury) got our truck and pulled it out front to be loaded. After getting the 3rd degree from the security guy (who was 5'2" and about 120 lbs soaking wet) I continued to wait with our tv for literally 20 minutes in front of the exit. Finally, my hubby got fed up and went to wheel the tv out himself. well, when scrawny security said we couldn't use their handtruck, my husband tried to lift the tv and carry it himself. I protested because he is not allowed to lift heavy items, has already had two knee surgeries, and I don't want anymore. -- at that point I asked if anyone was going to be assisting us - one of possible five customers in the entire store (they weren't busy at all, another indication you would think they would want our business and be willing to treat customers with respect) and scrawny security just shrugged and looked embarrassed. Finally, literally 20 minutes after paying some guy appeared and wheeled the tv out to our vehicle. I am never making another best buy purchase again... not even one dvd... ever! I also encourage you and everyone I come in contact with to do the same. We would've also purchased an extended warranty, but we were so disgusted at that point we said we didn't want to give away any more of our money to this slimy chain. Now, reading other complaints about warranties on this board, I am so glad we didn't. You know why they aren't a Fortune 500 company? Because they employ rude and incompetent staff and make high paying customers feel like idiots (when, in actuality, they are the ignorant ones). Go to Target, Kmart, or Sears... shop Best Buy only at your own risk.

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Mikaulskas
, US
Jun 02, 2010 12:12 pm EDT

I had ordered a Portable DVD Player. It was sent to the wrong address. It was sent to West Virginia, instead of California. I tried to stop the item from shipping from Best Buy warehouse, when I got the notice from Best Buy of address change. They said: it already in process to be shipped, sorry can't help you. So I called and was given a case # [protected], about the problem. I have been working on this since 2/15/10. I have sent in a number of e-mails. UPS said: all Best Buy had to do is let them know and they would pick it up and send it to me in California.

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cacooma
Vill, US
Feb 10, 2010 12:06 am EST

This store has the worst customer service I've seen in 10 years. I bought a laptop that was offered on the website with a package worth $150. They gave it to me without th package saying they can't match the offer and then I came back again to replace it with another laptop since I felt like being deceived and they wanted to charge me a restocking fee for exchange. The manager was very rude. I spent over $4000 over the years on this store but this will be my last time buying from Bestbuy.

Please be aware when buying things even within the 14 day period since they'are gonna charge you if you exchange. Very frustrating.

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bach_ngoc17
, US
Nov 14, 2009 11:07 pm EST

Today I had the worst experience shopping anywhere. The sad thing is Best Buy originates from MN, what an embarrassment if people see what a junky Best Buy we have. I purchased my laptop online at BestBuy.com, got my e-mail as order prove to go pickup. I'm over there around noon the day after I got my e-mail of it being ready for pickup. I get there they don't have it in the pickup area yet. I wait for them to bring it up and when they finally do the person that was helping me disappears, helping someone else while there are so many of them around, totally slows down the whole process. The slow service wasn't what made me mad though it was their carelessness. Another person hands over my stuff but she didn't give me their receipt, being the first time I've ever purchased anything from them online but doing an in-store pickup I didn't know about that so I walk out and duh of course the security guy in the front stops me. The customer service person apologizes but I don't feel like they were sorry at all, then finally I get a real receipt but the guy at the door still has to take a look at the computer. One it shows that he either doesn't trust customer service to do their jobs and get me the right thing or two customer service messes up but I'm the one scrutinized. Then when he hand it back he didn't even hand it back to me, he hands it to my sister who was already holding something, I had the computer and hand it him so therefore he should have handed it back to me. So there are two things I think about the store either they hire the wrong people for the jobs or their training sucked in the first place and everyone needs to be retrained. I think they got some lazy people at this particular store I visited, I didn't find pickup right away because they didn't have a big sign for that like they did for everything else. The sales people just stand around, it never crossed their mind to ask the few customers they have if they needed help. In the customer service line I ran into someone from work he came back because of their cashier's carelessness. He purchased a wii game for his son and the case was a display only and you're suppose to bring it to the cashier and they would bring the real thing and you pay for it. He paid for it but didn't realize that it wasn't already in that case and walked out with an empty case until later that he saw the sticker and realized the case was empty.

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w4ron
,
Nov 12, 2008 6:18 pm EST

In my TV setup I have a converter box for premium cable feeding a VCR/DVD/DVR. I've also used a separate VCR fed with basic cable for a input to my picture-in-picture on the TV. This lets me either watch one channel while I record another, or record 2 different channels. The tuner in the old VCR died so I went shopping this afternoon for for a replacement.
Do you know that you just about can't buy them anymore.
The first 2 places I went didn't have any video recorders with built in tuners, none...
I was on Hwy 74 heading toward Monroe so I thought maybe I'd give Best Buy a look, I wasn't really sure I wanted to mess with them at all since I've never been in a Best Buy but what I didn't leave pissed off.
But I figured, what the heck I'm right here at it, let's look.
I went to the video department where a sales person named Gary came over and asked if he could help. I explained to him what I was looking for and he started showing me the premium high end combo units, I told him all I wanted it to do is have a tuner and be able to record.
He said "I've got just the thing you need" and he lead me to another aisle where he pulled out a TiVo unit, I told him I wasn't interested in paying a subscription to TiVo just to record, he said "oh no, you don't have to, that's what that most people don't understand, the TiVo unit will work as a video recorder without connecting to TiVo". I said "are you sure?" he said "absolutely positive".
I read the specs on the box and it really looked interesting, not only did it have a tuner, it had 2 tuners, so it could record 2 different channels at the same time
and it was a DVR that would record 80 hours on it's hard drive.
WOW this looked great, I asked him again if he was sure I didn't need to subscribe to TiVo, "absolutely not" was his reply.
I thought that all that for $150 wasn't bad so I bought it.
After I got home it was a quick install and in just a few moments I was going
through the setup. Then I got to a screen where it wanted me to connect it to the internet or a phone line so it could contact TiVo to download the setup
data. Well, I didn't want to connect to TiVo, I just wanted to be able to record.
After messing with it for about a hour and not getting anywhere I called the Best Buy store where I bought and asked for home video department. It seems Gary had gone home already, so I told the other young guy what my problem was, he said "Gary LIED to you, you have to pay a subscription fee to TiVo to use that unit".
I couldn't believe it.
I told him I wanted to speak to the store manager, he said he was kinda busy but if I'd like to hold he'd page him... When he put me on hold I just hung up and hit redial, when they answered I asked for the manager, I got some young girl assistant manager, I asked her why they had sales people working there that would lie to a customer? She said they didn't and I replied I beg your pardon but you do, I told her the story and what the other guy said about Gary having lied to me.
Of course there's was nothing for me to do but take it all back apart, put it
back in the box, drive the 20 mile round trip and return it.
And I still don't have a new video recorder, the only other thing they
have is almost $300, I'm just not ready to pay that much for one...

Mark my words,
I WILL NEVER, NEVER, NEVER SET FOOT IN BEST BUY AGAIN ! ! !

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Whirlpool compressor failure

We bought a Whirlpool top freezer refrigerator in late 2001. It worked fine for 5 years but then 1 month after the warranty expired, so did the fridge.

We had a Whirlpool-trained repair person come out to replace the relay (which was in fact no good); with the new part, the fridge worked for about 10 minutes until the compressor stopped again (and was extremely hot to the touch). This happened 2 days before Christmas dinner (which we had to cancel). We lost over $300 in food.

While the fridge did last through the warranty (compressor system is guaranteed for 5 years), there's nothing like having it fail immediately after the warranty expired. I called Whirlpool twice and tried to have them refer me to a manager or someone who was empowered to help and rant some small grace period or at least give us some credit toward the purchase of a new Whirlpool, but they refused. My parents' had 2 fridges, each of which lasted well over 30 years with ZERO problems, and I hear that most new fridges are expected to last maybe 8 to 10 years and in many cases, much less. The fact that a 1 year warranty seems to be the norm for the industry bears out the fact that most large appliance companies know their products are lousy.

Where the hell is their pride in what they manufacture? They ought to be ashamed of what they produce and of their unwillingness to do the right thing. It sure seems like there is a strong market out there for someone to charge more for a reliable fridge from a company that's willing to stand behind their product. Wouldn't a 10 year warranty be great? I'd much rather pay more for something no-frills that I can count on than a glitzed-up digital piece of crap that keeps breaking.

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Almeras
,
May 03, 2007 5:45 pm EDT

Did you not know how long the warranty was when you bought it?

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Whirlpool failure microwave!

Comprei um microondas Brastemp em 03/12/2005. Em janeiro de 2006, apresentou problemas, ligando-se sozinho, apresentando aviso de porta aberta. Levei-o a assistência técnica em uma cidade vizinha, 15km de minha cidade. Após a devolução, em 24 horas apresentou o mesmo problema. Orientado pelo atendente do 0800, levei o forno para outra assistência, a 57km de minha casa. Por cerca de um mês e meio funcionou bem, mas começaram a aparecer os mesmos problemas. Liguei para o 0800 e pedi a substituição do produto. A atendente me pediu para levar o forno até a assistência para ser feito o laudo do problema. Perguntei se poderia levá-lo na primeira assitência que eu havia procurado e obtive resposta afirmativa. Levei no dia 20/05/2006. No dia 27/05/2006 foi encaminhado a fábrica o laudo constatando defeito na placa eletrônica e o técnico solicitou que a empresa realizasse a troca do produto e não da placa. No dia 30/05/2006, ligaram da Brastemp, uma tal de Marli Pereira, dizendo que a autorizada que levei não era mais autorizada Brastemp! (nota: hoje 09/12/2006 ainda consta no site como autorizada! MAQFRIO Rio Negrinho SC CEP [protected]). Não quis discutir a respeito pois queria solucionar o problema, então busquei o produto e levei no dia 10/06/2006 até a outra autorizada a 57 km de casa (RECHETEC MAFRA SC) ressaltando que eu não queria o reparo e sim a substituição do bem e que queria uma posição até o dia 16/06/2006. Enviei e-mail para relatar todo o caso novamente e que queria um microondas novo pois o meu não havia durado nem 2 meses sem ter problemas. No dia 13/06/2006 ligaram da Brastemp dizendo que ainda estavam analizando se somente iriam autorizar a troca da placa. Mas eu deixei bem claro que eu não queria reparo e sim um produto novo! Neste mesmo dia retirei o produto da autorizada e comuniquei a Brastemp que somente trataria com eles pela via judicial. Para minha surpresa e mostrando claramente o desrespeito ao cliente, uma semana após retirar o produto e passar o problema para minha advogada, no dia 22/06/2006, a sra Marli Pereira ligou dizendo que a empresa decidiu pela substituição do bem. Depois de ter me feito de idiota rodando de cidade em cidade atrás de assistêcia, tentando por bem realizar a substituição do aparelho, essa senhora liga com tom de quem está me fazendo UM FAVOR em trocar uma grande porcaria que não funciona. Entretando não aceitei e estou pedindo judialmente o valor do bem (R$479,00) acrescido de 2 vezes o valor do bem em danos morais. FIQUEM ESPERTOS! BRASTEMP É UMA EMPRESA PREPOTENTE, ARROGANTE, QUE DESRESPEITA OS CLIENTES, QUE NÃO TEM A MÍNIMA VONTADE DE SOLUCIONAR OS PROBLEMAS QUE SÃO GERADOS PELA PÉSSIMA QUALIDADE DE SEUS PRODUTOS.

ENGLISH--> I bought Brastemp (belongs to WHIRLPOOLcorp) microwaves in 03/dec/2005. In January of 2006, it presented problems, leaguing themselves alone, presenting acknowledgment of open door. I took it it assistance technique in a neighboring city, 15km of my city. After the devolution, in 24 hours presented the same problem . Guided for the attendant of the 0800, I took the oven for another assistance, 57km of my house. For about one month and half it functioned well, but it had started to appear the same problems. I bound for the 0800 and I asked for the substitution of the product. The attendant asked for to me to take the oven to the assistance to be made the finding of the problem. I asked if he could take it in the first assistance that I had looked for and I got affirmative reply. I led in day 20/may/2006. In day 27/may/2006 the finding was directed the plant evidencing defect in the electronic plate and the technician requested that the company carried through the exchange of the product and not of the plate. In day 30/may/2006, they had bound of the Brastemp, one such of Marli Pereira, saying that the authorized one that I led was not more authorized Brastemp! (note: today 09/dec/2006 still consist in the site as authorized! MAQFRIO Rio Negrinho SC CEP [protected]). It did not want to argue the respect therefore wanted to solve the problem, then I searched the product and I led in day 10/jun/2006 until the other authorized 57km from my house (RECHETEC - MAFRA, SC) standing out that I did not want the repair and i wanted the substitution of the good and that wanted a position until day 16/jun/2006. I sent email to tell the case all again and that it wanted a new microwave therefore mine it had not lasted nor 2 months without having problems. In day 13/jun/2006 they had bound of the Brastemp saying that still they were analyzing if they would just authorize the exchange of the plate. But I left well clearly that I did not want I repair but a new product! In this exactly day I removed the product of the authorized one and communicated the Brastemp that would only deal with them for the judicial way. For my surprise and showing the disrespect to the customer, one week clearly after to remove the product and to pass the problem for my lawyer, in day 22/jun/2006, Mrs. Marli Pereira bound saying that the company decided for the substitution of the good. After having done me of idiot twirling of city in city behind assistance, trying for good to carry through the substitution of the device, this lady binds with tone of who is making a FAVOR in changing a great nastiness to me that does not function. However I did not accept and I am asking for the value of the good (R$479,00) increased of 2 times the value of the good in pain and suffering. BE SMART! BRASTEMP ( belongs to WHIRLPOOL corp) IS A PREPOTENT, ARROGANT COMPANY, THAT DISRESPECTS THE CUSTOMERS, WHICH DOES NOT WANT TO SOLVE THE PROBLEMS FOR THE POOR QUALITY OF ITS PRODUCTS.

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Whirlpool the product from hell!

In March 2006 I purchased a very expensive Whirlpool Duet washing machine. I moved into my new home and started using the machine in May. Today, on November 29, 2006 I washed a load of delicate clothes (a small load) only to hear water gushing all over my laundry room floor. It took me an hour to clean the floor, an hour to wring the clothes out and it took the Whirlpool dryer also purchased at the time over two hours to dry them. A pair of nice pants and a blouse was ruined of course and will never be useful again.

I called Lowe's where the washer was purchased who gave me a list of three Whirlpool dealers who would come out and service the machine since obviously it was under warranty. To my surprise after calling the Whirlpool dealers the first appointment is six days from now. I called Lowe's and the manager said "Oh Well, Lowe's didn't make it", and that is how it has ended.

I have broken my fingernails and my back cleaning up my new floor, I have used tons of electricity trying to dry the clothes, and I have ruined half of those clothes. Whirlpool buyers BEWARE.

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llpz
San Jose, US
Jul 13, 2009 8:24 pm EDT

Do not buy a whirlpool product. They do not care after the sale. Have not had a working washing machine for over 3 months. Why, they cannot get the parts needed to fix it. It is less than a year old. They tell me they cannot control if parts are not available. They just apologize and tell me it is out of their control. So what am I supposed to do? Just keep going to the laundry mat? Do not purchase a whirlpool product.

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S chan
San Marino, US
May 25, 2015 4:00 am EDT
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This duet washer does not clean well. Clothes came out still smelly. Not a reliable machine. Technician said my washer died because of computer board and it costs $600 to change just the computer board ! The dryer takes 2 hours to dry. I paid $2500 for the pair and feel like a fool! I had to take my clothes to laundromat while waiting for the new washer dryer to arrive and I found laundromat actually did a better job than whirlpool duet! Don't buy them !

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pissed off 1975
carthage, US
Nov 05, 2013 8:51 pm EST

I must be the biggest fool on the face of the earth. I purchased a whirlpool duet in 2007 and after having it for 2 years I began to have problems, such as, leaking from underneath my washer, leaking from my door, would not drain, an kept receiving error codes. I contact whirlpool and a technician came out and he made things worse, so in 2012 I purchased another whirlpool duet, and yes I did say another but after 18 months my washer started acting up once again. I called whirlpool, because this time I made sure I purchased the extended warranty, but the company claims that it is not in their system. My washer is now ripping up my clothes and it causing me to rebuy clothes and whirlpool refuse to provide any assistance. I am trying my best to start a civil lawsuit and I would like your input.

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BettyL
Lancaster, US
Nov 28, 2011 4:48 pm EST

Worst purchase of my life! A $300 washer works better and with less problems. Constant error codes, repair visit costs and no solutions. DO NOT purchase this washer - you will never forgive yourself

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rebmik
Timberlake, US
Apr 05, 2011 9:42 pm EDT

My whirlpool duet washer will not drain! I bought it in Nov 2009 of course its not under warranty anymore. I called a repairman who wasn't a certified whirlpool dealer who can not figure out what the problem is. The dealer's repairman wants to charge me $80 to just come out and another $18 per 15 minutes to figure out what the problem is plus whatever the part is, plus labor and tax. Then there is no guarantee that repair will fix the problem. I have heard nothing but complaints about this piece of junk. It's too expensive to fix so now I have to go and buy a new one! It will NOT be a Whirlpool!

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Linda89
, US
Nov 29, 2008 8:56 pm EST

My whirlpool duet washer locks up and breaks down every few months. It has a cheap #*()$ plastic pump that breaks very easily. I believe it was purposely made this way but I paid way too much money to put up with this.

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Whirlpool - multiple problems!

I purchased a Whirlpool Calypso washer about three years ago. I had about 8-10 service calls on it in a 1 year time frame due to many problems. Best Buy replaced it under the Lemon Law last year with same model at my request. I had purchased the extended warranty which was pricey! The same model, round two, had the exact same problems with the U joint...

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Whirlpool I'm totally frustrated and totally disgusted with whirlpool!

I bought a Whirlpool Gold refrigerator side by side with freezer in Aug. of 2005 at Lowe's in 2005. From the start the freezer had an ice cube problem. I called for service 3 times for the same problem. Ice wouldn't dispense, it leaked water and ice would stick up in the ice cube maker in the freezer maker in the freezer part itself. I took the extended warranty knowing that if this need service when the refrigerator/freezer was less than a month old it would continue to be a lemon. At less than a year old I can again for the 3rd service call. For the same 3 prolems. I got service and was told the whole refridge needed replacing because the part needing replacing was part of the actual freezer. I called whirlpool and was told I had to wait one business day. I waited and called again, I was told tha was wrong I had to wait 3 to 5 business days, I called a week and a half later and after being on hold for 10 minutes was told this was not part of their lemon law that this part of the freezer was not repairable and not part of their lemon law and I could live with it. Not... I haven't had dispensed ice for the year and 14 months since I've had this lemon of a fridge, what can I do. I'm totally frustrated and totally disgusted with Whirlpool.

Leslie

Visalia, CA 93292

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roxanne thygeson
,
Jul 23, 2008 1:44 am EDT

I also purchased this product and I'm not satisfied with the length of warranty and for the amount of money paid I feel the Ice machine and dispenser should have lasted a minimum of two year. Had I known what I know now I would have kept my old "kenmore" fridge that was in our home nine year ago when we purhcased it. The fridge worked excellent and the only reason we switched it out was to upgrade to the "stainless steel". I am totally frustrated with this company and would not/ will not recommend anyone purchase it. In fact I am going to be replacing all my whirlpool appliances with something else.
Roxanne

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Whirlpool over overheats to super high temperatures

We bought a Whirlpool gas oven/range for $1,200. Within the first 16 months, we have had five major repairs for the same problem (over overheats to super high temperatures and then shuts itself off, error codes E2 F3 or E0 F2). Neither PC Richards nor Whirlpool will do anything to help. Whirlpool says it’s not their problem since it is now past one-year warranty expiration. I pointed out that the first four repairs, which all occurred within the first year, did not actually fix the problem. They basically said, “tough.” They will not replace it, and I am stuck with an oven that stops working every three months, and stays broken for a week each time while I wait for a technician to come temporarily “repair” it. I will never buy another Whirlpool or Kitchenaid appliance.

Repairs:

October 8, 2005 - Whirlpool Technician replaced sensor and control

November 28, 2005 – Whirlpool Technician ran diagnostic, but could not find the problem. Told me not to run it at the same time as the dishwasher or microwave!

February 1, 2006 – Whirlpool Technician replaced the thermostat

June 8, 2006 – Whirlpool Technician hard wired the sensor connection.

October 17, 2006 – PC Richards Technician came without parts. Did nothing. Will return sometime to replace the thermostat and sensor again.

PC Richards Route 17, Paramus NJ
Whirlpool, Benton Harbor, MI

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12:00 am EDT

Whirlpool a gross misrepresentation for the consumer

I purchased a duet washer at Lowes on 9/05. I have followed all manufacturer's instructions for the care of my washer. I have a septic tank odor coming from the water that washes my clothes for 1 month. Have followed Whirlpools recommendation to resolve the issue but did not help. Have had 2 techs come to tell me that all front loaders do this and that I have to just live with it . The last tech said he sees it everyday. This is a gross misrepresentation for the consumer. Good money is spent for a quality product in addition, to a health hazard. I feel all consumers should be made aware that this is normal occurrence and the manufacturer should be held responsible for the health hazards potential this has. I also feel Lowes should not risk their reputation as a "family store" to sell products that can cause great harm to their consumers.

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Aaron
Maple Valley, US
Mar 19, 2009 7:54 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

onions34@aol.com

The above address posted that she was going to contact her lawyer and wanted others to join her in a class action. I have the Duet washers too and it really appears to be crap. We are using baking soda with our clothes in washing along with cleaning the washers inside seal, the rubber part that seems to catch all the clothes with bleach. This shouldn't have to be this way with this expensive a product.

Aaron

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Cortney Johnson
,
Jul 13, 2007 9:09 am EDT

I would love to get into a class action lawsuit for the same problem. Someone needs to organize one. This mold issue it terrible.

Whirlpool In-depth Review

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Brand Reputation and Trustworthiness: Whirlpool has a strong brand reputation, backed by their market presence, positive customer reviews, and industry recognition. Customers trust Whirlpool for their reliable products and exceptional customer service. The company is known for adhering to ethical business practices and prioritizing customer satisfaction.

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Overall Customer Satisfaction: Based on aggregated reviews and ratings, customers are highly satisfied with Whirlpool. The company excels in all aspects mentioned above, from product range and quality to customer service and social responsibility. Whirlpool consistently delivers on their promises, providing customers with reliable, innovative, and environmentally friendly appliances that enhance their everyday lives.

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