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CB Unauthorized Charges Mate1 Enterprises unauthorized credit card billing!
Mate1 Enterprises

Mate1 Enterprises review: unauthorized credit card billing! 129

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Author of the review
12:00 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

Mate1.com placed a $49.95 unauthorized charge on my credit card after I canceled the $1.95 three (3) day "trial" membership. Called to remove the charge. Some "MIKE" at Mate1.com said I was minutes late canceling the trial period (which I was not as I canceled the second day). Refused to get supervisor (probably no supervisors there).

Rouge company that will rip you off!

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129 comments
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hellegouarch
, US
Jul 28, 2019 10:11 am EDT

merci de me désinscrire de votre cite est arrêt vau prélèvement sur mon conte j ai fait le nécessaire pour arrêt est j ai porter plainte alors merci d arrêt de me prélever est de me désinscrire

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Mary Roy
, US
Jun 15, 2019 4:59 pm EDT

My email address is MLROY 1980@yahoo.com. My name is Mary Roy. I was offered a renewal price of 1332 for three months. I entered my credit card information and it says my total is 3999 that is not what was offered for me. I want to three months for 1362. Please respond thank you

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Ammar Steve
, US
Nov 12, 2018 6:37 pm EST

Take money from my bank account without my authorized.

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Anthony galvez
, US
Oct 27, 2018 6:11 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I signed up for a 3 day pass and after 3 days u guys took 50 from my account for a new month I did not authorise for u to take 50 from my account please refund my money my username was mikegal930@gmail.com

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Laura laulau Rogers
, US
Oct 21, 2018 9:08 pm EDT

It's been@6 months that I have been trying to collect the money mate1 took from my account and is still taking from me. [censored] that steel money for a living. Give me my refund!

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Shelley Roberts
, GB
Sep 19, 2018 3:44 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi signed. For 3days only, and they have taken £39.95 out of my bank without authorisation... not happy, how do I get my money back thanks.The people on there are all nutters, please please sort this for me.

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Thomas kiwi
, NZ
Sep 02, 2018 2:12 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My email: native4lifeg@gmail.com...
My nber: [protected]...
It expired 3 June 2017...
Why have you taken &91.35 out of my account...
Sort this out...
ASAP..
Not happy.
Call me & email me..

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Darren Mcmutrie
, US
Aug 20, 2018 8:00 pm EDT

I want mate1.com to stop taking money from my bank account and would like a refund, I'm going to see my lawyer to take legal action as a can't seem to cancel this. Yours sincerely darren Mcmutrie

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Destiny522
, US
Jun 08, 2016 7:36 am EDT

Claim # 753834
Acct#[protected]
Claim date 5/16/16
Claim amount $59.95

I want to get the money back from them and put it on my net spend card. I did not authorize them to continue with a subscription...I want the money put back on my card. Thank you

Nadine Aultman
Destiny522@charter.net

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Martha Waitohi Wilson
, NZ
Apr 26, 2016 9:19 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

They took money from my bank without my knowledge first payment 15/04/16 of $2.86 an next payment was $86.04.They haven't been in touch with me to ask or tell me they were going to take payments an I don't think they should do that without permission.I want them to give my money back because they don't give me anything in return, I have read a lot of negative complaints not 1 is good.

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Martha Waitohi Wilson
, NZ
Apr 26, 2016 9:19 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

They took money from my bank without my knowledge first payment 15/04/16 of $2.86 an next payment was $86.04.They haven't been in touch with me to ask or tell me they were going to take payments an I don't think they should do that without permission.I want them to give my money back because they don't give me anything in return, I have read a lot of negative complaints not 1 is good.

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Martha Waitohi Wilson
, NZ
Apr 26, 2016 9:21 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Yes that's how I want my complaint to read.

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Halvaus
, US
Jul 19, 2013 12:29 pm EDT

I've been charged $14.99 for no reason! I have cancelled my membership and Mate1services only should have charged $9.99. After my cancellation they charged me twice!

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Selwin mcintyre
, AU
Sep 16, 2015 2:23 am EDT

Didn't realise how expensive it is ..
So I'm asking for my money back

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ED Troner
mapleridge, CA
Feb 23, 2010 10:06 pm EST

they bill items to your card that is not autherized buy card holder and donot anwser phone calls or email, alas another law suite comming your way mate1.com

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rashid khalil
, PK
Jul 09, 2010 2:29 am EDT
Verified customer This comment was posted by a verified customer. Learn more

i have no amount to continue the membership.

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jamimech
Englehart, CA
Aug 11, 2010 7:24 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I canceled & they are still billing my visa

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jimmie owens
Shelbyville, US
Sep 05, 2009 12:42 pm EDT

i did not give them the right to take money off my card i want my moneyback.now

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BENIGNO ESPAILLAT
swansey, US
May 06, 2009 7:27 pm EDT

no returned my mony from my credicard benignoespaillat@hotmail.com

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jonathan severance
richmond, US
Feb 09, 2009 2:15 am EST
Verified customer This comment was posted by a verified customer. Learn more

I got billed after I cancelled, and I'm pissed!

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zara hussain
,
Jan 08, 2008 12:00 am EST

I want to cancel my account with them i cant

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Jim Swallow
,
Nov 18, 2007 12:00 am EST

This site is a bait and switch RIPOFF run by a SLEAZE BAG attorney from New York.

Valerie
Valerie
, US
Dec 29, 2006 12:00 am EST

This co billed my credit card after i cancel my membership. This scam and cheating! Beware!

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carl dennis
Oblong, US
Jul 21, 2013 12:20 am EDT

Pleaswe cancell my membership Please refund any charges to my account. I do not use this site. I do not use an EMail account please call me at [protected].

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coby61
Wilmington, US
Mar 21, 2013 6:38 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

i want my membership cancel.i agreed to three days not 1 month. i will not pay 49.95

thank you

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Rhonda Aiola
Houston, US
Jan 24, 2013 11:39 am EST
Verified customer This comment was posted by a verified customer. Learn more

I would like my e-mail, plantationgirl_2007@yahoo.com, to be removed from mate1.com, I am married now an don't want emails anymore . Thanks Rhonda Aiola

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whitehorse301
melbourne, AU
Sep 14, 2012 1:28 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Please cancel my account whitehorse 301 and no charge me anymore.Thanks

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joseph greitzer
Elgin, US
Jul 07, 2012 12:00 pm EDT

i have attempted via phone & computer, to cancel...nothing works !
i have notified my credit co...no pay !

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BOBBY BOLT
Dania, US
Jul 02, 2012 3:52 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I'M requesting that my funds be returned back to my card. i did not approve of this transaction. i don't use this service. bobby bolt is full name of personal that's requesting this.

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michael willson
london, GB
Jan 23, 2012 6:20 pm EST

i allso wish to cancel are you interested

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michael willson
london, GB
Jan 23, 2012 6:19 pm EST

i have no complaint against Mate1.com i just found it easier to do it this way

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michael willson
london, GB
Jan 23, 2012 6:17 pm EST

I wish to cancel my account with mate 1 .com

Mate1 Support
Mate1 Support
Montreal, CA
Dec 06, 2011 5:27 pm EST

We're sorry to hear about any disagreements or issues with our services. Mate1.com is committed to finding a solution for its members and offers some of the best Customer Support available in the online dating industry, including 7-day-a-week toll-free phone support [protected], or [protected] if you are outside North America), round-the-clock email support – support@mate1.com, as well as a live chat support feature available during normal business hours. Many similar sites offer only limited support options, some lacking even a phone number to get in touch with their staff. We’re even open for most holidays, and we post specific holiday hours directly on our Contact Us page when we’re not.

Please get in touch with our Customer Support team regarding any issues you are experiencing, or any technical difficulties you have encountered and we'll be happy to try and resolve them with you. That's what we're here for!

For your convenience, here is a direct link to our site’s Help/Contact Us page, which contains most of our contact options.
http://www.mate1.com/nw/faq

For additional options, please access our Help/Contact Us page from within your account itself after logging in, which you can do from this link:
http://www.mate1.com/nw/login

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rob1750
enfield, US
Jan 09, 2011 7:05 am EST

IM ROBERT AN I AGREE THEY ARE CROOKS THEY HAVE RIPPED ME OFF TOO.

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Tealing
Nuneaton, GB
Nov 19, 2010 2:32 am EST
Verified customer This comment was posted by a verified customer. Learn more

Hi there, I to had trouble cancelling my membership of mate1.I had to go to my bank and change my account, finally mate1 agreed to let me cancel. The site is a complete rip off, I spend time having fun telling people of their underhand practices. Hopefully I have been able to diswade others from using the site, so lost them a lot more money than they stole from me.It's my hope others are doing the same.

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nuevo505
Las Cruces, US
Nov 01, 2010 5:17 pm EDT

please stop my membership rite away not intrested in this no more i found the one i was looking for

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RONALD COMEAU
haverhill, US
Oct 19, 2010 12:43 pm EDT

I COULD NOT GET A CONFIRMED NOTICE ON IF I WAS ON OR NOT SO I WENT WITH FRIENDER SORRY - REF#5543286MOOHRA2SA
THANK YOU RONALD COMEAU

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garry19
Booker Bay, AU
Oct 14, 2010 8:42 pm EDT

Dear Sir
This is silly, I never agreed to you charging $55.00 aust each month for a service that i have never heard from in all this time. I am on a pension and can.t afford it. I have been in touch with my bank and unless you confirm cancellation within 7 days they will be contacting your bank and advising that they will deduct no more payments from my acct and they will also be asking for the money to be refunded. I think your business standards are very low I have never heard one word from you and as far as I can see it is just a way to make money. PLEASE CONFIRM THIS EMAIL TO ME WITIN 48HRS. The only information I can give is my email gfb60@bigpond.com my name Garry Beitsch Booker Bay NSW AUSTRALIA and the ref on my statement is [protected] USA. Thank you

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Marie Miko
Derby, US
Aug 30, 2010 7:06 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I got billed for $39.00 for another yr which I never agreed to automatic billing. I thought the $9.95 was for 1 yr. trial. Therefore I request a refund and cancel my membership. There should be a phone no. so we can talk to a human.

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DOUG LITTRELL
MUSCLE, US
Aug 24, 2010 5:53 am EDT
Verified customer This comment was posted by a verified customer. Learn more

PLEASE CANCEL MY MEMBERSHIP AT THE END OF 30 DAYS. I HAVE HAD TO MANY MATES NEEDING ME TO WIRE MONEY ! PASSWORD, , , , , , , , , , , , , , , , VICTOR, , , , , , , DOUG LITTRELL, , , , AND EMAIL ME CANCELLATION RECEIPT! TAKE MY PROFILE OFF COMPLETELY!

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