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Momentum Direct

Momentum Direct review: unauthorized payments! 375

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Author of the review
12:00 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

I too ordered the free trial. I did receive the pills but could not take then because of medication I am taking. I called to cancel right away. The man said ok he would cancel my order. Only thing is two checks had already been written on my account. One for $49.95 and one for $58.95. I wish I had seen the complaint board before ordering. I spoke with my bank and I can contest the charges so that is what I am going to do. I will make a copy of all the complaints to help my case.

375 comments
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Rick Hyman
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Jul 20, 2016 6:39 am EDT

Ordered a 14 day FREE trial product from momentum direct where it says you only have to pay for shipping. The only method of payment they accept is an electronic check. After I had not received anything for a few weeks I tried to contact the company at [protected]. I was kept on hold for over 20 minutes on 2 different calls, with nothing but a message every 10 seconds that says you will be assisted by the next available operator, etc... I finally faxed them but still do not know if I will be billed because my trial period is over (even though I have not yet received sample).

Momentum Direct
1010 South Magnolia Boulevard
Magnolia, TX 77355

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Sally M Tucker
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Nov 04, 2007 12:00 am EDT

I had the same problem recently. I filled out a survey on-line. They asked for my bank account number for shipping. They used my information and debited two electronic checks from my bank account. The amounts were for 58.93 and 49.95.

I had never authorized the charges. It caused me to inadvertently use my debit card not knowing my account was overdrawn. Every time I used my debit card, I got charged $30.00. I just found this all out when I went to put money into my account to pay my bills.

I had to file an affidavit for forgery and take most of my money out, and then open a whole new account.

They cost me over $200.00 in charges for insufficient funds.

The bank will try to get some of the money back. But, I still can't pay my bills.

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Trisha reyes
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Aug 01, 2008 5:55 am EDT

Not even sure of website - charges showing up on bank stmt from what i do not know - am calling 800 number to chew out someone.

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Maura S Lacy
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Oct 20, 2007 12:00 am EDT

I just became aware that your company cashed a FRAUDULENT electronic check from my checking account. I have never heard of your company and NEVER ordered any product from you and most definitely DID NOT authorize you to cash a electronic check in the amounts of $49.95. My WaMu bank will be taking care of this FRAUDULENT activity done on my account and I will write and call whoever needed to STOP YOUR COMPANY from doing this in the future!

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Nicole Shaulis
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Oct 11, 2007 12:00 am EDT

I ordered a free trial of "The Amazon Diet" (which if you go to their website www.momentumdirect.net they don't even have listed) and paid the rapid shipping charge of $7.74. The electronic check (which is the only form of payment they accept) that I submitted never displayed a confirmation page but the same page I has just entered my check information on said Pass in red on top of it. So I called their customer service and spoke to a rep (who would not disclose his name) and he told me that my information was not in their database yet but it normally updates every hour or so. The following day I was checking my account balance online and saw that the check went through and though ok I should receive my product within the next couple of days. A week has passed and I still have never received a confirmation email or my product, so I called the customer service line again. Again the rep would not disclose his name and proceeded to tell me yet again that they have no information on me in their database. When I inquired as to how could they not have any information on me but yet they still sent the check through my account he said that he would forward a complaint to the customer service dept. When I asked to speak to someone in accounting he told me that they would contact me. I was highly pissed at this point and told him that I expected a call within the next 24 hours, to which he replied that he would note on my complaint. I told him to also note on my complaint that if I was not contacted within the next 24 hours I would contact JAG. He again said thathe note this on my complaint, then proceeded to go through his standard closing statements.

A day or two after the check went through I googled the diet pill that I thought I was going to be receiving along with the company name and the only hits I got for the amazon diet itself had nothing to do with the company, and the ones that did were all complaints on several message boards. I also took the advice of someone else with complaints and called not only my bank to see what action I could take to prevent them from taking anymore money and of course there are a couple but all the company has to do is change the check number or merchant id number and it'll still go through, I also filed complaints with several agencies that I found on a complaint about the company.

If interested it's the one with "Action We Can Take" in the title. It is rather time consuming but worth it if it'll help stop them from scamming people.

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barbara
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May 02, 2008 9:19 am EDT

They sent me unsolicited pills through the mail with a copy of PAY PAL subscriptions. If I had returned this form the would have had my e-mail address and credit card#. This was reported to the US Postal Service. I sent no money and I don't believe they have any credit info. because of the devious way they tried to involve PAY PAL.

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marceyla hamilton
Niagara Falls, US
Feb 03, 2009 2:51 pm EST

I saw an advertisement on the diet product and ordered. I ordered by checking account, however never received the momtum product. I then seen antoher billing on my bank statment, and I called and spoke to a representive on March 7, 2008, I was told that I would be reimbursed in 30 days in the amount 117.86. The representive gave me an conformation number [protected]. Still I have rceived any refund. And I have made several attempts to contact them but only receive voicemail. I am not getting any correspondance from the company.

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Deana Gildehaus
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Jan 17, 2008 12:00 am EST

Listen this is ridiculous. Here is my story. I put my information in on the website to receive my free trial offer for the 2 day slim down. Never received the product. Actually forgot about it, looked at my account, saw a charge of $49,95. Investigated the company Momentum Direct, because at first, I had NO idea who it was. Then called my bank to get their advice on what to do, this was after reading several of the complaints on this website. They were going to put a hold on my account... well they didn't do it soon enough. They took ANOTHER $58.93 out of my account two days later. What the hell is going on here? This has got me livid! I did not and have never authorized these charges.

I have started a fraud against this momentum direct and I am also filing a police report.

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Peggy Smith
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Jan 10, 2008 12:00 am EST

I do not know how Momentum Direct got my information to take money out of my bank account when I never even clicked on anything pertaining to the product that the claim to be selling. They took a total of $108.00 out of my bank account that bounced the first time they tried, so I called them and faxed them the bank statement and they refunded the $50.00 overdraft fees. Then less than 2 weeks later they took out the same amount and I called them they had me fax them another copy of my bank statement and they said that they would send me a check for the whole amount due plus 4 bounced check fees. I tried calling them this morning to see if they would just directly deposit the money directly into my bank account, and the number that I had previously had called is not working, so I went online to see what I could find for another number and this is when I read that I am not the only one who had this happen to them. What do I do or who do I contact to get this straightened out? As it is because of this I have had to barrow money just to get back and forth to work and worry that the bounced check fees will be taken out of my paycheck that is direct deposited. Is there a way to recover the money if they do not honor their word? Do I have to contact a lawyer? I am contacting the bank this morning and seeing what can be done from their end. The whole bite of this is that the product that I supposedly ordered was a weight loss (2-day Slim Down) product. I have lost 35 lbs. on my own without any help but my own diet and a membership to Curves 3xs a wk. Why would I even click onto such a thing is beyond me. What can be done to stop companies and people from doing this...

Beware people!

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kim johnson
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Dec 29, 2007 12:00 am EST

I ordered the 2day slim down on 12/28, immediately after ordering I realized it was scam. I called them twice to cancel my order immediately. The person I spoke with the first time said he couldn't locate my account but would send an email to billing to cancel my account. I was a little bleary of this because he told me to call back in a month to be sure it was canceled! I called dback about 30 minutes later-spoke with the same guy and he said he couldn't cancel my order that i needed to send an email to support@momentumdirect.net. Well, the email came back undeliverable. I am going to my bank worst thing Monday morning. I hope I can just place a stop payment on this company otherwise I will have to close my account. Hopefully nothing has had a chance to come through. MY ADVISE IF YOU ARE READING THIS--CLOSE YOUR ACCOUNT IMMEDIATELY!

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Amber C Padilla
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Jan 14, 2008 12:00 am EST

Today January 14th 2008 I received a product in the mail that I did not purchase or request. I tried calling the phone # that was on the invoice but it did not work. The invoice says a simple email or phone call would be fine to contact them for any problems, well no help from anywhere... Now it says that I will be charged 49.95 for this bottle of powder that I don't even know about. I will send this product back to them asap. If I get charged for this product, I don't know what to do.

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SO
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Apr 04, 2008 3:03 pm EDT

I mistakenly ordered a diet product from Momentum Direct in July 2007. I never used the product because the warnings listed on the bottle were never divulged in the original advertisement, and I didn't want to take a chance on my overall health. I didn't return the product within the time limit, and paid the $49.95 charge, plus shipping, as I agreed to do. I contacted the company and cancelled membership, and didn't receive any more products, until 9 months later, when a package unexpectedly showed up in my mailbox. I called and was directed to return the product and the charges would be dropped. I even received a confirmation number. I returned the product as directed, yet was still charged an additional $49.95, plus shipping. Today, one month later, I received the same product again. I have contacted my credit company and have asked that no further payments be sent to this company.

I wish I had known about this site before, as I wouldn't have taken the chance in the first place. Personally, I will not order any product online again, unless it's from a reputable company that I know of and trust.

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Angela
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Jun 27, 2008 10:53 am EDT

They took money without me knowing who they where or what they were selling. They owe me so much money, I have tried to cooperate with them by faxing my proof from my bank and all my bounced checks that they had caused. They had told me on several occasions that my check would be in the mall 7-8 business days. When the time came it never showed, I would call again and the same story, a total of nine times. I'm just fed up with the lies and unwillingness to follow through with what they promise they are going to do for me.

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Pam Leonard
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Sep 04, 2007 12:00 am EDT

I ordered free trial of a diet product. The product did not even arrive before the 14 day trial had expired. Now they will not answer emails. When I call by phone, a recording says I will be assisted by the next available person and then I get cut off. I am expecting to find that they have already taken the payment of $49.95 from my bank account as soon as it opens from the holiday.

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Charity Sims
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Nov 09, 2007 12:00 am EST

I received a check from this company in the amount of 3900 dollars to do a mystery shop. It also wanted me to money wire the money somewhere. They told me to deposit the money in my account and I wondered why but she told me that it was just to verify who I was. Okay the check bounced and my account was charged for the return item fee. This is my official warning, DO NOT BE A DUMB ### LIKE ME! Even if you are low in cash like I was, do not take your chances with this company, they are total rip offs!

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Rita
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Jul 22, 2008 10:49 am EDT

This company is fraudulent, and has systematically, illegally, and criminally withdrawn over $1, 100.00 from my account, taking three and four payments a month. The bank is investigating, but this company has been doing this to consumers for years. They are shrewed and cunning. Had they not gotten greedy and made three withdrawals in the same week, they may have continued to go unnoticed as I have many ACH debits. I have been forced to close my checking account as that is the only way to stop them. They are THIEVES AND CRIMINALS. I am an attorney and a victim of Momentum Direct's FRAUD and if anyone on this site is engaged in litigation, please contact me by replying. I am planning on suing.

Valerie
Valerie
, US
Apr 15, 2008 10:16 am EDT

I ordered a product in Oct. 07, canceled future shipments, and they still debited money fro my checking account for 4 months. I spoke to them... they stopped the debits and promised to mail me a refund. Jan. 07 was the first date I rec'd for the refund. No check came. I have been calling every 3 weeks and promised new dates. 'We reassure you, you will receive a check in 7-10 business days' I have continued to call and now it is April 08 and on money has been sent to me. I have called the Accounting Department and the 'mail box in full' When I have been able to leave a message, no one has returned my call.

I live in NW Houston and plan to drive to Magnolia directly... they will issue me a check on the spot or I will contact the local News. I'll keep Ripoff informed of my endeavors. Plan to visit Magnolia later this week. DO NOT ORDER ANY PRODUCT FROM THEM... THEY ARE A SORRY COMPANY!

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Deb
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Jul 01, 2008 5:20 am EDT

I canceled my order after receiving the 2-day slim that did not work.My checking was debited 3 times for $58.93. The first time I called was in April, 2008 And was told that I would get a refund in 30 days and also got a reference number. I called in May, I was told the same thing. Called in June no answer. This company is ripping people off. They took money from my account 3 times in April and made up the check numbers!

Don't use this company ever!

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Josie
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May 13, 2008 3:11 pm EDT

I guess I am just one more person that has been ripped off my this company. If anybody needs a testimony or something to bring this company down count on me! I really think we should do something I just doen't even know where to start. There still people been ripped off everyday by "momentum direct" even when there has been so many of us that have been victims of this company. I realized there have been 6 charges in my account for $58.93 each since february. That's more than $300 that I don't have, I have got overdraft fees that adds up to the amount (3 of $35.00 each!) and I have not receive ANY produc besides the "Free-trial jar" which was the way in which they got my information since we only had to pay for shipping. I called a few times and the number didn't exist, then I called again and talked to a person with an indian accent who said that my money will be refunded in 3 weeks...I bet is a lie..I will be surprise if I get my $350 in the mail. The bank probably won't be able to do much because they said that if I provided the information of my account (which I did and regret it every single day) there was not much they could do. I am so so so pissed off at myself and at the fact that nothing has been done to put this people in jail and stop this type of situations from happening. Somebody is out there taking advantage of naive people making themselves rich while we are loosing the money that we make with sacrifice.
I am a grad student with a salary that barely covers my living expenses. If anybody wants to do something please contact me and I will help in whatever I can

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michelle thompson
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Jan 16, 2008 12:00 am EST

I got sucked in by momentum direct also. The so called 14 day trial period were you can change your mind. They charged my account two days after they mailed the product causing a 35.00 Dollar overdraft. Good news though. I KNOW WHERE YOU CAN FILE A COMPLAINT TO GET THESE AS*HOLES OUT OF BUSINESS. Follow the link below. They can't solve any of your other problems but at least it will accomplish something.

https://rn.ftc.gov/pls/dod/wsolcq$.startup

I hope this helps those who couldn't figure out who to go to. Good Luck.

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K. E.
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Dec 21, 2006 12:00 am EST

Ordered a FREE trial product from momentum direct where it says you only have to pay for shipping. The only method of payment they accept is an electronic check. After I had not received anything for a few weeks I tried to contact the company at [protected]. The phone would ring twice then disconnect. I tried to call several times but still the same thing. Then today I had another electronic check posted to my bank account with the same check number as the one that I had used to pay for the shipping. It was from momentum direct for 49.95. I did not authorize any such payment and was very upset, especially since I never received anything from them. The same number I had tried to call before was on the check. I tried to call it again, and still the same thing as before. I gave it another try and a women answered. I told her my problem and she gave me another number to call [protected]. Only no matter how many times you call all you get is an answering machine. I then tried to call the other number back to talk to that women again but the number no longer worked and all I got was a disconnected tone. Also their email address is home@momentumdirect.net, but don't expect to get an answer. Their website is www.momentumdirect.net. And their mailing address is:

Momentum Direct
1010 South Magnolia Boulevard
Magnolia, TX 77355

So I had to close my bank account. And right before Christmas too. So beware and if you are having the same problem with this company then call you bank right away and file a forgery claim and they will block your account and you will have to open a new one. Also file as many complaints about this company that you can. We need to put a stop to this company.

Valerie
Valerie
, US
Oct 11, 2006 12:00 am EDT

The 2-day slim is the name of the product. you are supposedly given a trial period to see if the product works and if not satisfied they are not suppose to charge you. I canceled in january 2006 and they still debited my account. I had surgery and couldn’t get one of my medications due to this company. when I contacted them in january they stated that they were behind 4 weeks on refunds. well I waited and waited and never got one. I call numerous times and get a recording. I email and don’t get any response. the last human I spoke with was about 2 months ago whom stated a manager was going to be sure my refund check was mailed that day. well here is almost the end of july and still no refund. I thought they went out of business or something due to the lack of response but I still get “spam” email (and I even have a different email from when I originally corresponded to them) from them and see their websites all over the place. if anyone has any additional information besides the phone number [protected] and email below please help. to everyone: please do not buy anything from them! save your money and protect your financial account (s).

Please feel free to contact them or forward this message to customer service - [protected]
Home office fax - [protected]
Email: support@momentumworldwide.com

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MadMama
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Jun 05, 2008 2:25 pm EDT

I ordered this product and canceled also. Im really bad about checking my bank account because I make so many transactions and just kind of keep a running tally in my head. A few times my account was overdrawn but figured I had just made a mistake writing checks. Finally I was listening to my withdrawl information over the phone and heard that two checks had cleared in one week with the same exact amount $58.93. So I called my bank and found that $350.00+ had been taken out of my account from Momentum Direct in a matter of 3 months! In a month and a half I have spoken to multiple people from the company...have been promised that a check would be going out on "monday morning" each time. I called this past monday for someone to tell me that my check had been sent out last monday for the full amount and I should recieve it in the mail in a day or so. I called again today and a woman told me that a check would be sent on Monday morning for the amount of $170 and that after I recieved the first check, I would recieve a second check for the rest of the amount owed! So I asked her why I was told that my check was sent already...she had NO answer for me of course! So I am also going to start emailing with complaints. And Im going to call EVERY day and keep whomever I have to on the phone for as long as possible until I get answers!

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Melinda Dowell
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Mar 21, 2008 4:11 pm EDT

Money was taken out of my checking account not once but twice! How, i am not sure how it was done? But, i am very, very upset! I did not even receive anything, but i was not expecting anything either! I am a very sick woman and on ssi. I do not order anything, unless it is necessary, and i mean really, really necessary!

All i want is my money back so i get try and get my life and checking account in order. Since February i have spoken to 4 (four) people. The one i spoke to on march 10, 2008 told me i would be receiving a check for the amount due me in 7 (seven) business days and today make 8 (eight). So once again i called again and was told i would have to write this letter to the support in the office then wait for 24 (twenty-four) hours for a response. I personally think all this is a bunch of crock and that is being nice! Please get my money to me as soon as possible. Thanks!

Valerie
Valerie
, US
Oct 13, 2008 1:33 pm EDT

I was charged $149.90 by that company even though i do not even remember ordering the product. Actually i had ordered another product " Amazon diet" from them, and had also canceled, and returned the product. So, i was surprised, when i got another bottle of "2 day slimdown" from them on Sept 11th.

However i shipped it back to them on the same day, and i thought that was the end of it. But today i checked my bank account, and was shocked to see that i had been charged $149.90 by them.

I have been trying to contact them, but no one answers the phone, and also no replies to my emails. I called my bank, but they say that since i had given them my account info, they cannot consider it as fraud, and will not file a claim. I finally had to close my account, and open a new one.

This unauthorised debit, has really hit me hard. Does anyone know how to get my money back? And any newbies stay away from this site, or you will be scammed too.

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Christa Strong
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Feb 22, 2008 10:12 am EST

This company offered a free trial, just pay for shipping. They charged me 49.95 before I ever received the product and it overdrew my bank account. I did receive a check for 31.00 which was the overdraft fee. It has been three months since I returned the package and they still have not refunded me the original 49.95 that was not authorized. I call customer service and the guy named Andrew answers every time and tells me my refund is being processed. He has told me that for 3 mo nths now. I called my bank and they will not dispute any fraudulent charges that are more than 60 days old. What kind of crap is that? I have been calling and calling and get the same answer from this company. If they charge you, don't even try to call them. Dispute the charge right away with your bank! This company is taking a lot of people's money and they are getting away with it.

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lauren agnone
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Mar 15, 2008 11:37 am EDT

Momentum direct stole over 100 dollars out of my account. If i don't get it back i will sue them. I returned their product within the 2 week trial period. I still have the receipt and tracking number. I also have proof i canceled with them after the first time they took money out of my account. Then they took more.

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Ben Walters
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Feb 21, 2007 12:00 am EST

First off, their current phone number is [protected] and their supposed email address is home@momentumdirect.com. May all of your wraths rain heavily on this scamming piece of poo.

Now I had no idea this site existed and that there were so many complaints about this company, and so I stupidly went ahead and ordered the free trial for this product. I was charged yesterday 49.95 and was already charged 4.95 a while ago. I had indeed received the free trial bottle at my own house, but I had only kept it for 2 DAYS before I received this 49.95 charge that overdrew my account (which adds an extra 35 dollar charge at Bank of America). This pisses me off to no extent.

Here's how they did it. The first day I called about the free trial having only been charged 4.75. An Indian man answered and canceled my account for me. Immediately after this conversation, my bank account was charged 49.95. Today I called to ask about this and the Indian man answered again. He told me now that I had TWO accounts open and only ONE had been canceled.

THIS COMPANY MADE UP AN ACCOUNT UNDER MY NAME WITH THE PREVIOUS START DATE AND CHARGED IT TO GET AROUND THE CANCELLATION!

That is how it happened and it is angering me. This is the letter I wrote to the liars...:

Hello, Momentum Direct. My name is Ben Walters and my phone number is ------------------ (taken out for I do not know you people =)). Feel free to forward this email to your supervisors until it reaches the highest rung on the ladder - the higher up, the more chance of this getting either resolved or ignored. I received a bottle of pills 3 days ago and returned it immediately. You have not gotten it back yet, apparently. I called your current phone number and a very timid Indian man told me I only had one account open and that it would be canceled with my consent. I believed him, he "canceled my account", then we let each other go. I was charged yesterday, immediately after talking with this man, $49.95. I called today after finding out that this fraudulent charge had overdrawn my account, merging with the 35 dollar bank-overdraw fee. A timid, Indian man answered again. I gave him my information and asked him why I was charged. He told me this time that I had TWO accounts open, that only one was canceled, and that the OTHER account than the one I called about was the one that was charged. This is undoubtedly a lie, since I would VERY SPECIFICALLY remember making another electronic check transaction (since I only use my debit card number aside from that ONE purchase of $4.95 from you) and I only have ONE shipping/handling fee on record.

Your company has a nasty reputation on every complaint board I've visited and I'm not looking to cause any trouble, but I'm looking for an immediate refund from this fraudulent problem and for my original/any-made-up-accounts to be immediately closed and refunded any charges put on them. If you refuse or lie about giving me back my money within a proper time, I will personally have your company sued for fraudulent activity by the law firm I work with and I will call upon my fellow complaint-board members as witnesses. I called my bank and have made a new account with it, which you will never get the chance to touch, and have transferred my now-NEGATIVE balance to my other account, which will begin to recuperate from the damage you caused. My bank told me that a week is the maximum amount of time a refund should take, so please try to have this refund processed quickly to avoid any more money loss on your part and on mine.

Thank you and have a spectacular day.
Sincerely

Ben Walters

...And I mean every damn word of it.

~~Ben

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Latrice
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Jul 28, 2008 11:44 am EDT

Keep debiting my account.

Rec'd another shipment of product unauthorized in mail on 07/26/08. With Momemtum Direct and Date of 05/412/2008. $49.95 with $8.98 shipping. Grand total of $58.93.

This is the 2nd shipment. I tried returning the 1st shipment but unsuccessful.

Tried calling the number and the message repeats itself over and over again.

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Lauri Kniffin
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Dec 26, 2006 12:00 am EST

I, like the others who have complaints, sent for the free trial then have been charged 49.95 and 58.93. I have never received any product. I called the number and talked to someone who said they would direct my complaint to the "home office" and I would receive a refund.

After reading these other complaint I realize this will never happen. I can't believe I was this stupid. In this day and time I should more careful. I just hope we can stop this company before they get away with more people's money.

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FreeNow
Rochester, US
Nov 14, 2006 12:00 am EST

Anyone who has had unauthorized bank charges for products they returned or never received from Momentum Direct need to file complaints with the following organizations. These are agencies that can file criminal charges against these scammers. But it is up to us to take action.

Texas Attorney General
http://www.oag.state.tx.us/consumer/complain.shtml

Federal Trade Commission
https://rn.ftc.gov/pls/dod/wsolcq$.startup?Z_ORG_CODE=PU01

Internet Crime Complaint Center (Associated with the FBI)
http://www.ic3.gov/complaint/

ALSO, go to your bank and immediately close your checking account. That will stop further charges.

The Better Business Bureau has 203 complaints against this company. They do provide additional information that may help.

ADDITIONAL TRADENAMES, ADDRESSES AND TELEPHONE NUMBERS
This business also uses the following names, addresses and/or telephone numbers:

Momentum Health & Nutrition
P O Box [protected]
Magnolia, TX 77353

Momentum Health & Nutrition
Magnolia Boulevard [protected]
Magnolia, TX 77027

[protected]
[protected]
[protected]
[protected]

COMPANY MANAGEMENT.

Additional company management personnel include:
Robert Jones, Owner and Chris Jones.

The Bureau has attempted to contact the company at the following addresses and has received returned mail from each of the addresses listed below as of today:

17350 Tomball Parkway Suite 330 77064
1010 S. Magnolia Blvd, Tomball, 77375
PO Box 665 Magnolia, TX 77353
6922 Prarie Village Drive Katy, TX 77449

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Allison C. Mangold
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Oct 24, 2006 12:00 am EDT

I ordered a trial of PermaSlim and decided to keep the bottle. Since then the company has been submitting electronic checks (at least two so far). I contacted them via telephone (message machine only--no one EVER answers the phone!) and via e-mail. They did not respond, but they did process another electronic check and removed another $58.93 from my account. I have contacted my state's attorney general's office for guidance and direction on how to process various complaints against them. I am going to the bank to file a dispute tomorrow, but I have been told that in order to protect myself from further withdrawals, I must close the account. This means I have to expect that these thieves will send me a paper check refund. If anyone would like to contact me regarding their efforts and their success on dealing with the company, OhhhhAlli@aol.com. I am especially interested in knowing if there is a federal office that investigates and handles consumer fraud on the internet. To all those who have been burned by this company, I say do what we can to publicize their dirty methods.

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dede
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May 13, 2008 4:40 pm EDT

I order weight loss supplement for shipping and handling back in october never recievd the product and the company is still making automatic withdrawals drom my account. I have attempted to contact them but get a answering machine anytime i call.

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kathy dame
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Apr 05, 2008 8:05 am EDT

I cancelled my account with momentum direct and returned shipments. However they keep taking money out of my account after writing to them, that I no longer want their product and demanded a full refund. If this continues I will pursue legal action against momentum direct.e5

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rowena cushman
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Feb 22, 2008 8:27 am EST

They took money out of my checking account without authorization. twice $49.95 and $58.93. I feel they sould have to refund me because they did not have my authorization to take money from my account. They made a draft of my account information from my introduction check and just started taking my money. This is wrong .

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anabel gudino
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Apr 28, 2008 8:38 pm EDT

they offer a free trial all that needs to be paid thru online checking only is s&h, but when you receive the trial offer it is only for 1 week and the total cost after the 30day trial is 49.95, what i ended up getting taken from my checking account was s&h 7.97, 49.95 1month later, 58.98 14days later and 58-98 2days after that. i still have not been able to contact them for my money and my bank cant help as it was an automatic checking withdrawl.

someone needs to stop these people taking advantage of hard working people.

they are a fraud and should be stopped immediately!

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Julianna
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Nov 08, 2007 12:00 am EST

Beware everyone. This company is a scam. I do remember starting to fill out information to have a free trial sent to me and canceled it before it ever asked for my account information, which means it is a phishing site that can access your information if you have it stored anywhere. I think they got it from a survey site I belong to. I have had two charges show up on my account one day after the other. I called my bank right away and froze my account and will be going to the bank to close my account and open another one so they can't get anymore money. I am going to dispute the charges. Hopefully my bank gives me my money back since after doing some research on the company my attempts to contact them are going to be worthless, as the have been so far.

If we want to put a stop to this company more people need to file a complaint against them with the Better Business Bureau www.bbb.com. I have filed a complaint already so the more people that do so the more likely we are to see our money again or at least get them shut down.

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Candace Watkins
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Nov 06, 2007 12:00 am EST

I order some weight lose pills from Momentum Direct and it said you only had to pay $2.95. I received the pills in about a month after ordering them and with it was a letter saying if I didn't return the pills w/in 2 weeks I would be charged $49.99. I immediately returned the whole bottle. I never use not one pill. And a few days later I was checking on my account and I was charged $49.99. So I called them and told them that i had return the pills and why was i being billed because my two weeks was not up yet. So I went back online to view my checking account again and they had took about another $58.89. So i called them back and they said that i would be refunded my money, but I haven't received my money until this day and never will.

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Anonymous
Los Angeles, US
Sep 02, 2007 12:00 am EDT

My credit card number was stolen by a hacked website. One of the charges was to Momentum direct. I tried contacting them which is impossible. My account was canceled. Three to four months later I get a letter from a collection agency saying I owe momentum direct $88. They included a picture of "my check" that was bad. Not my check at all, a totally bogus forgery. I called the local Police, of Magnolia, TX. Maybe if enough people call the local cops [protected] they'll shut these guys down.

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cristy creeley
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Jun 29, 2007 12:00 am EDT

I tried a free trial of perma slim from a company called momentum direct.i had to pay about 9.oo dollars for shipping cost. And about 2 weeks later I received the pills and it came with a orange slip of paper that stated I have 14 day trial and if I wasn't satisfied to return the bottles and my account would not be charge 49.95. I called them a week of trying the pills they did not work. I went to the bank the following day to go pay some bills and found out my account was over drawn of 117.87 and 99.90.i was so furious. I had spoken to a foreign guy who hardly spoke any english and told him a was canceling my free trial. And I was still over drawn from my bank because he didn't cancel my free trial. And the main thing that makes me so mad is that they didn't say anything about 117.87 or 99.90 to be taken out it just said 49.95. I learn my lesson.