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2.5 1309 Reviews

Airtel Complaints Summary

492 Resolved
816 Unresolved
Our verdict: Engaging with Airtel, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Airtel reviews & complaints 1309

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ComplaintsBoard
S
12:00 am EST

Airtel recharge transaction failure!

I was trying to recharge mobile through online banking-hdfc with an amount '222' for top -up in Airtel number - [protected]. And Recharge was unsuccessful with the Transaction ID: [protected]. I had queries to a customer care person ('Ranjit') for clarification. But he told, he could not able to do anything. And query will be logged for 7 days to get money back or to make recharge successful. Got response in rude ways.

I had never thought, customer care person are responding in this way. Trying to get recharge in my mobile. But i feel... Airtel is not providing full services to its customer.

Thanks,
Sangeeta.

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sonylalji
, IN
Dec 11, 2012 10:49 am EST

Dear Sir,
Please help me sir my 12/11/2012 FR121211194533251 [protected] 148 0 Payment Received - Recharge In Progress 11-Dec-2012 (11-Dec-2012) TO TRANSFER   CCA12LMOK929IGE6445832 TRANSFER TO [protected] AVENUES INDIA PRIVATE-148.00 -INB Avenues India Pvt. Ltd not Recharge my mobile [protected] Recharge not successful on your mobile Transaction ID -[protected] Date-11-12-2012 at 08.45 pm.So please solve my problem sir
.
Thanks
LAL JI SONI

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santosh lathe
, IN
Feb 06, 2012 10:34 am EST
Verified customer This comment was posted by a verified customer. Learn more

iam paid airtelmobaile bill amount 500.54 dt 02.02.2012 mo.no.[protected] paid to debit card cosmos co. bank my a/c not be found

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Braj Bhushan
, IN
Nov 26, 2011 3:00 am EST
Verified customer This comment was posted by a verified customer. Learn more

Dear Sir
Yesterday 0n 25-11-2011, I have recharged my mobile bearing number [protected] through online recharge for Rs.100.00 and the amount was debited from bank account. Debit of amount information, I got from my Bank account on my mobile number [protected] which is given to bank. The above mentioned no. is my another number. Therefore you are rquested to please find out the problem and either recharge the mobile number given in first line or credit my money in my account.
Thanks.
With regards.

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Sanjay Sharam
, IN
May 14, 2011 10:48 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dir sir,

My airtel prepaid sim not cupan and not fhilexi recharge but customer care not confurm not response this any problum thas my no. and all so solf my problum just right now ... my contact no is [protected]
Thanks & Regards
Sanjay sharma
Moradabad
Contact no [protected]

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Sanjay Sharam
, IN
May 14, 2011 10:42 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear Sir, ,

My airtel prepaid sim not cupan rechage no fhilexi this probulm to airtel telicom compny but customer care not confurm and all so not response my contact no . is [protected] very urgent solf my problum sir and all just reply
Thank & Regards
Sanjay Sharma
Moradabad
My Contact no [protected]

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Sushmi
, IN
May 02, 2011 10:49 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi,
I am air tel customer.2days back i recharged my mobile by using my SBI debit card...I did'nt get any message but my amount is deducted from my account.

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Shisir Samal
, IN
Dec 24, 2010 7:12 am EST

I was trying to recharge mobile through online banking-Sbi with an amount '20' for in Airtel number - [protected]. And Recharge was unsuccessful with the Transaction ID: [protected].

Trying to get recharge in my mobile. But i feel... Airtel is not providing full services to its customer.

Thanks
Shisir Samal
Bangalore

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parthjani1
, IN
Nov 22, 2010 6:05 am EST
Verified customer This comment was posted by a verified customer. Learn more

dear sir
i have lost my balance in cricket alerts, radio mirchi and other messages.
i talk in customer care
but she not setisfied me
please help me
my cell no is [protected]

thanks you

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amitesh_534
, SG
May 17, 2010 4:21 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I made a e recharge thru my net banking of icici bank credit card of amount Rs. 222, the tranction was successful from my bank side but from airtel it send sms that your recharge request could not be processed, not a valid amount for this channel

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manju singh
, IN
Feb 07, 2010 2:19 pm EST

i had recharged twice for my mobile No. [protected] for Rs. 440.00 for full talk time but sorry to say that every time the talk time credited to me was zero. the recharge IDs are [protected] and [protected].
the message on calling any number from my mobile get that the "incoming calls diverted."
I cant contact any one from my mobile even the customer care No. [protected].
please advice me wahat to do?

ComplaintsBoard
J
12:00 am EST

Airtel customer care representative not reachable

I am an Airtel pre paid customer availing services from the past 2 years. Airtel is supposed to be one of the best service providers in Karnataka. But off late, i feel it is heading towards being the worst.

Few weeks back, i received a msg saying a recharge of Rs 120 would avail me full talktime with zero validity period. I recharged my cell with 120 Rs but the validity expired almost within a week of my recharge. I still had 110 Rs in my cell. What had happened i assume was, my previous recharge of Rs 460 was taken into consideration and the validity on that recharge was taken into account and my phone was temporarily disconnected. I had no clue as to what had happened. I knew that it was just another trick of Airtel. What irked me most was the fact that there is no bloody way to contact Airtel Customer representative and sort out the issue. I tried numbers [protected], 121, 123 but there is no CLEAR, PROPER option to talk to the CSR!

Thanks,
Jagadish.

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Imdadulla
,
Aug 06, 2007 3:26 am EDT

I have tried to contact AIRTEL on 121 and [protected] to get my other no# to activate, i am almost tired of calling you guys from past week. I feel the service is really pathetic and not up to the mark. I have almost 4 - 5 Airtel connection in my family i will make sure that nobody will retain the Airtel Service we will change to different ISP.

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Divay Chadha
,
Feb 17, 2007 12:42 am EST

I am owning the prepaid number from Delhi Airtel since last 4 years. The latest problem I have faced is that I received an SMS from Airtel that if I recharge using Rs. 439 coupon, I will get Rs. 200 with 6 months validity which I have not received. I recharged it on 12/02/07 and got only 1 month validity with Rs. 200 calling value. When I checked with the customer care( which is almost impossible to reach and some illiterate and untrained ### pick up the calls), I got to know that it was a promotional offer on some selected numbers and I should have given a call before recharging my number. I did that but 121 was not reachable and then I sent my query through SMS on 121 but it was still not answered. What a harassment I am facing at the moment. Can Mr. Sunil Bharti Mittal help me and other customers like me who face such kind of problems daily please?

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Abhinav Atris
,
Nov 24, 2006 1:11 pm EST

My customer are services have been barred, when ever i call on airtel customer care and opt to talk to an ivr my call get disconnected, airtel got a new policy if some one call on customer care for more than 25 times a month, customer care is barred. I activated net on phone service on my cell, after a month it stopped working for that i called the customer care but the issue not solved till 3 weeks, as i called them up for the same issue, my customer care got barred. Also from landline also i cant call up customer care and talk to ivr. For what thing these bagars made customer care, if i got any problem its but natural il call customer care till the time the issue os not solved, whether i call 25 times or 250 times, its their duty to solve the issue...

If they same continue i wont think twice getting my 5 year old number getting cancelled, not not at all satisfactory

Also many times i had words with the executives on phone (called up from my friend's phone) they committed me for 24 hrs many times but it dint worked...

ComplaintsBoard
A
12:00 am EST

Airtel no network coverage in a mnc building

Hi, I am facing the problem of network in infinity tower dlf-3 gurgaon since last 3 months. I buzzed the airtel customer care many time(almost 20 times). But every time what I got is "The problem will be resolved with in next 7 days". I have a corporate connection and usually sit in the building for 10 hours. This is really a serious matter now. I am not able to pick even a single call. There is no signal in my mobile. Now, I am not understanding is it really a big issue. If I watch the bussiness prospect then I think airtel is a gaint of indian telecom market. But should not be expectable from them that they are failed to resolve the network issue at that place where even MTNL, Hutch and Idea are working perfectly. From this way I just want to buzz the concerned people so that they can now open thier eyes and implement thier efforts in country growth. I do not have other option. I hope this will be help full...

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Milton
,
Sep 14, 2008 12:46 pm EDT

Hi i am residing at dharavi mumbai
My Mobile No. is [protected]

Since the very last two months we dharavi people facing network problems. As there is no airtel tower in dharavi its difficult for us to make a call. Also when we in our house there is no even single point in the network.
Kindly take these complaints seriously and do the needful.

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Harish
,
Aug 19, 2008 12:00 am EDT

Hello,
I took Airtel friends card. My no. is [protected]. I live in mumbai. Before one week my no. have range in all mumbai but from one week from sion to dadar side area it shows on my cell no access to n/w & when i came back to sion it shows range again.i dont know wt happen with Airtel card.while other Airtel cards shows n/w in same area.

ComplaintsBoard
A
12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Airtel has left an official reply on this complaint.

Airtel don't trust airtel!

I have just bought a new prepaid Airtel chip (No. 99031-7607X). I wanted to know the GPRS settings. First of all navigating through the IVR of Airtel is painful because you have to wait till the voice stops parroting. Then, if by chance you enter a number (option) twice, you get disconnected. When you do choose, for example, English Language, you don't get an option to connect to Customer Care. Only after I learned that you must dial the secret number "9" at the secret point in the IVR do you get connected to Customer Care.

The Customer Care really don't care about the customer. Perfect parrot in practiced English dictions, a little off-beat question confuses them thoroughly. They put you on hold and ask their supervisor. In my case, I was told to dial 7070 for technical assistance. I asked whether the number was toll-free and "yes" came the reply.

I called 7070. They had no idea regarding GPRS settings (AND THEY CALL THEMSELVES TECHNICAL ASSISTANCE?) and asked weird and vague questions and finally said they had no idea regarding my question. Ah well! I always knew they were dumb. After hanging up, I was shocked to see my balance depleted for Rs 26.xx for a less than 10 min call.

Moral of the story: Don't trust Airtel. Don't buy Airtel. If you can't afford Hutch, go without a phone. Hire a messenger to send your messages. Above all, don't call customer care and waste your time. Buy some other card. Even an out-of-state on roam SIM.

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S.Vaidyanathan
, IN
Oct 06, 2009 3:00 am EDT

Sir,
I am holding Airtel mobile ph No [protected]. Recently I am receiving lot of SMS from service message section.I never opt for nay service however from Airtel SMS service they send cricket sms and other sms and charging form my balance . When I am trying to send sms to customer care no, they always sending SMS as invalid option . I am tired of such SMS .Please stop the unfair trade practice. I am fed up with Airtel unfair practice . If it continues definetly I will switch over from Airtel to some other company (not only myself I am heving three connection in my family).
Hence please do the needful
With expectation
S.vaidyanathan
([protected])

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amit jain
,
Jun 19, 2007 12:00 am EDT

I have applied for new airtel connection. I have applied on 15/6/07 it has been around 5 days but has not been activated yet. When ever i call to the executive for the status he always reply that in an hour it will get activated. The same story occur again and again.

Beware!

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Raj2151
, IN
Sep 25, 2009 5:41 am EDT

Customer care of the airtel is not good and satisfactory.
Airtel prepaid connection service is not good.
I am planning to change airtel connection to other service provider in december when other service provider will be there.
We are having 10-15 airtel number in our family and friends and we all are facing activation of hello tunes and other service problem frequently. We all planning to switch for other service provider if same mobile number will be there or we are planning to switch TATA DOCOMO or tata mobile.

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Surendran Velath
, US
Oct 11, 2010 2:59 am EDT

My mobile number +91 [protected]

My outgoing calls have been de-activated without any information to me.

The voice message asks me to submti the proof of residence each time I make a call.

I have submitted proof of residence and a photograph at RT Nagar Bangalore office of Airtel a month ago.

I have a feeling that Airtel wants me to convert my pre-paid to post paid and this is one way of arm twisting.

Let Airtel know that there are other service providers who could offer a better service and customer care.

Surendran Velath
Bangalore
Mob: [protected]

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Huzefa
,
Aug 16, 2008 7:42 am EDT

My mobile number is +[protected]. I am not able to make calls to international calls to a particular country called Djibouti. Whenever I try call to this particular country I get a message stating 'Number Not in Use', whereas I am able to call from my alternate 'VODAFONE' Number. I have made several complaints regarding this since a year, but have not received any response from the Customer Care Executive nor the Higher Officials to whom the call was redirected after many calls made to them. The latest complaint number regarding this complaint to Airtel is '[protected]' dated 12-Aug-2008. I am extremely disheartened with the way Airtel has reacted to the complaint and really feel as other company service providers are far far better in Customer Care than Airtel.

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JOSE PRASOBH M.J
,
Aug 07, 2008 2:54 am EDT

SUB -Ridiculous Service
nodalofficer.del@airtel.in
DEAR SIR
This is to bring Your kind attention on the following matter,
As soon as I came in Delhi, I was most attracted by the offers of Air Tel, for a life time pre paid connection, I took the conncetion by submitting the essential proofs of my identity . Enrolled as a customer -- After one month I got a message again to submit the identity poofs, with photo and enrollment form in any of the AirTel offices -- This was in cooncetion to the failure in tele verification .My Incomming and out going services has been cancelled on the same date (31/07/2008) when I received the above said message so that I could not take up with any actions to solve the probelm
On 1st of august 2008, I went to Kamala Nagar Air Tel office and submitted three categories of my identity proofs
1. Copies of the Passport pages
2.Copy of the Electrol identity card
3. Copy of the Driving licence
4.Photo
5.Filled up Enrollment form with seperate Anexure Form for Non Native Delhi residents
I received the Acknowledgement cum Counterfoil customer copy ( [protected]) from the office with a commitment that my service will be reinstated/reconnceted with in 72 hrs
From that day onwards I was keep on calling in the Air Tel customer service for reinstating my service --- and it was told that Due to a Saturday and Sunday holidays in between -it might take extra time to do the facility for me
I have patiently awaited till the 72hrs to pass out, But even after that also it has not been sorted out . Today 7th of august 2008 I am still facing the same probelm but as a consolation to me, The Incomming calls are allowed ---which in trun generated a dobut in my mind that if they can avail incomming why not outgoing facility ?--- so it is understood that some gross negligence and ignorance in terms of service had occured
With great disppointment and frustration I am writing this complaint.
The AirTel customer service is demanding the same procedure to be followed again with any of the Air Tel office ---but I aniticipate the same consequneces would be going to repeat
Now I am thinking to approach any other conncetion providers other than Air Tel
I view of the above I would humbly request to the concerned authorities to take appropriate actions in this case at the earliest . I hope this will not happen to any more customer of Air Tel
Thanking you
With Regards
Jose Prasobh
Mobile No .[protected]
Sim No [protected]
Serial no on customer copy ---[protected]

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RAKESH
,
Apr 09, 2008 7:49 am EDT

I had purchased fresh simcards of airtel from our area distributor-alpha agency, vadodara in 2004. After that the cards should be expired in six months. At that time i complained to t. M. Of airtel and distri. Also. But they passed time and time by time t. M. Of airtel & distributors are changed. Then day after day time passed and problems are as and were pending

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Manish
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Jun 25, 2007 12:00 am EDT

I know its hard to believe but this has happened with me. I called up airtel customer care on 121 late night at 1 am. The ill mannered customer care executives didn't even put my call on hold and were playing tabla on there tables. Inspite of my saying "Hello! Hello!" several times no one bothered to reply my call.

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Reshmi Rajesh
,
Sep 01, 2007 12:00 am EDT

On August 31 2007, I recharged my number [protected] for Rs 200 with a talk time of Rs. 49.81 Transaction ID [protected] at 6:58 pm. Today, on September 2 2007, I have been deducted Rs. 30 even without accessing the Airtel Live Services with an SMS from [protected] sending me a message , "Thank you for using Airtel Live Services!" when I haven't accessed Airtel Live Services when on earlier two occasions I found that the money was being deducted. On previous occasions when I had inquired regarding GPRS services, I was informed by the customer care executive that the service is absolutely free and that nothing would be charged from my account and the only requirement was to have a balance greater than or equal to Rs. 50.

Today on calling up the customer care executive, he was absolutely clueless as to how to handle case and asked me whether I had any other problem. This is an absolute mockery of customer care service ever encountered in my life. I had subscribed to Airtel because I felt that their services were much better than other companies, but sadly I m completely mistaken and my impression regarding this company is down to zero. Whenever I call up the customer care executives I find that they are not at all competent in handling the customer queries and on various occasions contradict each other when giving out information to the customers. I feel that this is the responsibility of the Bharti Telecom who are playing with the customer's money , time, and patience when they call up for information regarding the services offered by the company.

As for me I m just going to unsubscribe my account from this mobile company as it is found to be absolutely useless communicating to them as I don't get the correct information whenever I have an inquiries regarding their services.

Beware!

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con_vijayakumar
, IN
Jul 12, 2010 12:31 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My Phone No :- [protected] is Lost before 2 months And When i apply for duplicate SIM They Rejected Due to Owner name Other Data is not matched.
After Wen i got the Data of my phone i went to apply for Duplicate SIM
I got the Sim and used for more than 2 week
One day i got no network available message wen i call after 2 days
I took to the Executive
The Executive has told that u r no is Recycled, u r no is not used for more than 45 days
They Recycled my no. with out Any intimation i used around just 3 days before i made calls and activated Internet and lot more
how can they Deactivate. Then i call to Customer care They said is Recycled and we Cannot Provide this no
in further is this Customer service is poor and No proper response has made till now

air tel is one of the worst customer care & support in world that i ever seen
now i am using other service

ComplaintsBoard
J
12:00 am EST

Airtel special offer not provided

Airtel Karnataka is sending lots of special to offers to me like other customers. I have taken one of them but after recharge I found it was not reflecting on my Balance. I have been finding these with other offers also.

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fuygu
, IN
Apr 10, 2011 9:19 am EDT

aitel service is very bad do not take airtel connection airtel is deducted currency chatta comapany

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wpd
, IN
Mar 15, 2010 1:26 am EDT

Pathetic service delivary from Airtel in karnataka - specially in Bangalore. They even send threatening message to customer even after paying the dues.

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Deepa Nagraj
, IN
Dec 17, 2009 7:56 am EST

i had recharged for 66 to get 1paise callin at yelahanka and the shopkeeper confirmed its done, but i never got that offer. yesterday i've recharged for Rs 4 for the SMS offer, upto now, its not been activated, customer care says that by 21st it'll be resolved... i hope airtel keeps up its words.

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gftrfrfsdf
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Aug 28, 2008 7:29 am EDT

fghfgrgtrgrtgregrgerger

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Viswanath Reddy
,
Mar 04, 2007 5:04 am EST

Its absolutely true. I recharged for 75/- 4 times and got ZERO ... which means I recharged 300/- and got NOTHING. The customer care guys are just saying with out brain that you will get ZERO talk time if you recharge for this amount... I complained several times, fed up & finally left it...

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Vivek Nair
,
Dec 06, 2006 6:40 am EST

True ...

We form a part of the mislead customers who are forced to recharge with false promises. I am also facing the same problem. The offer does not reflect in my balance. And the customer care executives are giving a blind eye to the problem. Never expected this from a reputed service provider like Airtel. Will change my sim soon. I learned it the hard way.

ComplaintsBoard
H
12:00 am EST

Airtel outgoing calls barred in 2 weeks of the connection activation!

I don't understand why my outgoing calls are barred for my mobile numbers without intimating the customer on this and of no valid reason. The required address usually is done and it was cleared.

On calling customer care, explaining the situation was of no use. According to customer care the outgoing calls were barred due to address verification being wrong which is updated after 10 days of verification with by the person and intimating me its not a problem. After speaking to the supervisor of airtel customer care at chennai, it was pathetic and of no use. They asked me to goto the nearest airtel outlet to follow the procedure to activate outgoing calls.

Of all, the database update done after address verification was incorrect which was confirmed by the agency who provided corporate connection. The agency also claims that the third party verification done by airtel always causes problem to the customer.

Airtel being such a big telecom provider in india, don't understand how can they have such a bad service and staff who are not concerned with clients needs.

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gnanaoly
,
Sep 26, 2007 3:29 am EDT

Out going barred in my phone.

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Harendra Singh
,
May 22, 2007 11:16 pm EDT

Ya, it is true that I have also faced the same problem of call barred after confirmation of my address...

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mamta luka
,
Dec 07, 2006 5:35 pm EST

i have to louge the same complaint as i am facing the same problem and it has been four days that my out going calls are barred.

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12:00 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Airtel - the worst service ever!

I am a customer of airtel punjab from appx. last 2.5 years. In recent days i recharged my # [protected] with top up of 545 n according to airtel customer support buddies if i recharged my no with 545 top up then i got 1year validity for low call rate n i got 15000 national sms for free. So i recharged my no with this pack. But it doesn't work i got only...

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12:00 am EST

Airtel high unbilled amount

I have an Airtel postpaid connection in the name of Sridhar Balasubramanian. I had sent a mail regarding my unbilled amount to Airtel, for which I have got no response. I have taken Ambuja 249 plan. My number is activated from November 3, 2006 and the unbilled amount till November 10, 2006 was Rs. 37.80, seeing which I was shocked, because I have not made any calls for that amount. I was told by Mr. Sheik Javed, agent of Airtel, from whom I got the connection, that all local calls to any mobile would cost me 30p per minute and local calls to landline will cost 80p per minute, first 125 minutes of STD will be charged at 50p per minute, and 125 SMS (local and national) free for each month. It is impossible with this plan to get such an unbilled amount. I had sent mail to Airtel on Friday regarding the same and till today, there is no response for my complaint. I checked my unbilled amount again today and it shows it is Rs. 45.65. For your information, to check the reliability, I HAVE NOT MADE ANY CALLS from Friday. I wonder how this could happen. Do you people charge for incoming calls also? Do you people charge for not using the connection also? Do you people charge for calling 121 or messaging 121?This is ridiculous, unbelievable, pathetic. I would like to hear an early response from you. After considering all other mobile connections, I decided to go with Airtel for the service they provide. But now, I am in a thought that I made a wrong decision. As a business person, I have got many other important works and I cannot go on complaining again and again for this. I want to know the exact billing amount now. If at all I have made calls for that amount, I want to know all the numbers I have called with their respective call duration and call charges. I would like an earliest reply. I wish you understand the situation and address my grievance swiftly.

Please let me know if any clarifications are required in this regard.

Regards,
Ramya. K

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sunita kishen mehta
, IN
Oct 09, 2011 5:41 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

dear sir
see one of my aunty was out of india her moblie was off so she want to know airtel moblie numberher pi code number is [protected] plz let me know as soon as possible she is from kataria colony d/61 2nd floor shivaji park her full name is sunita kishen mehta i requested u to inform soon
bye
kiran

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Rajinder.K.Rana
,
Nov 22, 2008 2:32 am EST

My cell no. [protected] was disconected on 13.11.08. i have given complaint but no body is ready to answer me.I have paid my all bills which i have rec. and the amount shown in all bills. I suffer huge loss.who will take resposibilty to recover my losses.I have even sent 4 mails to appellate officer.Nodel officer no. is shown in bill [protected]. is out of service.I think airtel should take action reg. my complaint.

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H.D. KANHUKAR
,
Jun 23, 2008 6:14 am EDT

my mob. no. [protected] so i dont want to use this no. so please disconnect immediately. give me my bill upto 23.06.2008 to send my e-mail id. please remove my Deposit from bill and send me my email then i pay total bill. So please disconnect this no. immediately

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Z.H.Alavi
, IN
Apr 08, 2008 4:05 am EDT

I have complained about not able to view unbilled amount on the airtel site, for my landline number [protected]. Inspite of registering complaints twice, I have no got an answer, and the complaint/ request is shown as "resolved"!.

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T V vinit kurup
,
Oct 19, 2007 11:36 pm EDT

[protected]

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Raju Bolugoddu
,
Jan 07, 2007 9:21 pm EST

121@airtelindia in not responding

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V. Ravi Shankar
,
Dec 08, 2006 12:38 pm EST

My postpaid connection form RITES Ltd., Gurgaon, is corporate connection with the no. [protected] is being operating since last one year. i have received a latest bill for Rs.1809.27 to be paid on 22nd nov. 2006 out of which i have paid 600/-.

the discrepency in the above bill states one time charges of 1241.30/- which i supose not to be not to be paid from my side. As i have a corporate connection of Rs.900/- for two years which is already one year over. i have been concating customer care of air tel for rectifying the bill but all in vain.

the same amount of Rs.1241.30/- was reflected in my bill dated 21-8-06 in which one time charges as advance rentel of Rs.999/- was shown twice on dates 5-7-06 and 27-7-06.

I informed airtel customer care in a month of July itself about the twise charging of 999/- in the same month in the ad vance rental. Please clarify and rectify the same discrpancy and let me know the exact amount to be paid by me so that i should not be harressed by AIRTEL in future.
my Mobile No. is [protected].

confirmation code 59779.

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12:00 am EST

Airtel charging of rental

I had asked Airtel to disconnect my add on Sim card in the month of June. They did not disconnect and kept sending me rental bills of the same.Unfortunately I had asked for billing of both my numbers i.e primary and add on on the same bill. I refused to pay for the rental on the number that had been requested for disconnection.
Its been 5 months since giving this request I am still getting charged rental for that SIM.
On 3 occasions they have barred outgoing calls on my main number for reasons of non payment whereas I have proof that I have paid the amount in full on time for this number.
Instead of disconnecting the other number they keep disc my main number.
Currently my phone has been disconnected for the 3 rd time with no redressal of my grievance so far.
The customer care lot is a pathetice bunch,just to name a few Vaibhav, Thyagraj Moin, Vijaya Nrmala, G Balasubramanyam. The above are the people I have spoken to in length without any result.

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Rasika Deshpande
, IN
Nov 19, 2009 6:32 am EST

Posted by Rasika Deshpande, Nagpur.

I had two postpaid Airtel connections [protected] and [protected] with rental deposits Rs 500/-Each.I had discontinued these two connections after due notice in July and on payments at the airtel galleries.I had been told that unless I pay and clear the entire Dues, my disconnection request can not be entertained.So the bill was settled in full and final after paying in cash at the Airtel Gallery.Now in November I received the refund payment orders from airtel with deduction of Rs.102.03 and Rs.146.85 claimed as Outstanding!How can it be so? I had paid all the dues and not used the sim cards and my request for disconnedction was also accepted at the Airtel gallery?I think this is robbery on part of Airtel.I do not see any logic for deduction from security deposit if the disconnection request is given properly and all dues cleared.

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abdulrasakvv
,
Feb 19, 2008 10:06 am EST

GPRS VERY SLOW YOUR HELP ME MY MOBILE NO;[protected]

B
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bhagya
,
Oct 19, 2007 3:44 am EDT

Very poor customer service!

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dr. navin deshpande
,
Oct 01, 2007 1:39 am EDT

plz send me the broadband bill details i have no idea about it. the no. is [protected]

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dr. navin deshpande
,
Oct 01, 2007 1:38 am EDT

plz send me the broadband bill details i have no idea about it.

D
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dr. navin deshpande
,
Oct 01, 2007 1:33 am EDT

plz give me the bill details of my landline no. [protected] (aug & sep 2007)

Z
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zeeshan
,
Jan 08, 2007 9:32 am EST

Airtel has very very bad customer care services

R
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Rakhesh Rao
,
Nov 25, 2006 10:42 am EST

I'm having the same problem with Airtel billing at Mumbai. Varsha of Malad office is hopeless. Why should I pay for the services not used? I think airtel should be sued for this.

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12:00 am EST

Airtel bad and rude and highly uncooperative customer care executive

Hi, my self puneet sachar bearing the airtel mobile connection (+[protected]).

I very much troubled by your airtel customer care division, the executives need to understand we are clients and you need to maintain certain decorum with us, yesterday the floor manager 'ravinder' or... Somebody spoke to me so badly and in a such a ill mannered that I have decided to move to consumer court.

Few days back airtell has bared my incoming calls, stating the reason that I have not submitted certain document, I want to inform that this connection is 4 years old and I have submitted the desired document 3 months back after receiving the sms from airtel, still you people have bared the incoming calls that too without the prior notice.

I could understand there will always be human error and what ever the reason airtel guys have misplaced my document, I have again submitted it on 2nd nov’06 (Vasant kunj new delhi) I was assured that by wednesday or thursday i'm able to get the incoming calls.
I'm still waiting for this to happen.

Yesterday night when I spoke to your one of manager ravinder, don’t know he was upset due to some reason or what and he spoke to me so badly and in a rude tone that I have decided to move to consumer court and trai for the same.

I again request airtel to look into my case. Or anyone reading this article to help me or advice me so that I can sue the airtel for the same.

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T.Anandharaj
,
Jan 25, 2007 10:36 pm EST

Send an email to Airtel nodal officer or the CEO/COO of your respective circle asking them the details of the documents you submitted earlier. If they say they have not received any documents from you so far then ask them how they provided you with this mobile connection for the past 4 years. File a complaint with the consumer forum. You can see more details about this in my article posted in this same site.

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Jamesh
,
Dec 01, 2006 4:24 pm EST

Airtel sucks they have high call rates when compared to Aircel, Hutch. Don't have unlimited sms as like in Aircel.

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12:00 am EST

Airtel blocking incoming calls without reason

It is with regards to airtel prepaid connection that i have ([protected]) in delhi region. Yesterday all incoming were blocked without any reason (but outgoing was functional as it will fetch them money) Customer care center was not functional. I went to local airtel service center, they asked me for documents (identity &address proof). I submitted (which they told me, will be collected from my resid.) but to no avail.

As i m a doctor, i wanna know where to puke out my grievances as Airtel's system is redundant. I have lost contact with my patients & hosp. Probably they will understand in a consumer court.

Dr. Atul K. Maheshwari.

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Shantilal
, IN
Jun 26, 2009 3:18 am EDT

I have purchased one prepaid connection (No.[protected]) I have been disconnected after three month.

When I contacted customer care they said I need to give address proof once again. I did the same in june.

Then the number was working till 1 june. after 15rd it was disconnected once again. when I contacted customer care. They said such a number is not available in our database. Now they are asking me to submit address and ID proof.

I thing these people doesn't care about the customer. Now I am exhausted.

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Sanjeev Rajdev
,
Jun 27, 2007 11:27 pm EDT

As I am using a Airtel connection for last 3 years, approx. 18 months as post paid & 18 months as converted the same number into prepaid but after this long time usage Airtel has blocked my outgoing & incoming calls on 13th May, 2007 without giving any prior notice (sms or call). Also the customer care line is not approachable due to the barring of outgoing calls. Now I have filed a complaint against the company in Premanent Lok Adalat (Public Utility Services) for restoration of the connection & also to claim the compensation for loss of business, reputation & mental agony as I have approx. Rs. 1500 in my account & a validity till Jan. 2009. Now it's the time to wait & watch that what will happen.

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V P Selvaraj
,
May 26, 2007 1:45 am EDT

I have purchased one prepaid connection (No.[protected]) on march 25th with one year validity. I have been disconnected after two weeks.

When I contacted customer care they said I need to give address proof once again. I did the same in april.

Then the number was working till 3rd May. after 3rd it was disconnected once again. when I contacted customer care. They said such a number is not available in our database. (I can prove I have made calls from my post paid airtel number to the above said number the printed bill copy is available with me. after a long followup they reactivated with one month validity. When I am chasing for the validity the completely disconnected the incoming and outgoing.

Now they are asking me to submit address and ID proof.

I thing these people doesn't care about the customer. Now I am exhausted.

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V P Selvaraj
,
May 25, 2007 9:06 pm EDT

Hope for this complaint Airtel might not come back with a solution. They want only money.

Please help me how should take like this complaint to consumer court.

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Airtel - illegally debiting money without using services

I would like to bring in your notice of illegally debiting money from my prepaid number by sending message for the services that I haven’t used from the phone. I received a message from num 5009 from airtel live thanking me for using their service at 5:02pm on 03-10-06 which i haven’t used which i can produce evidence from the log in my phone which is not...

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12:00 am EST

Airtel fraud using my cell no.

My cell No. is [protected]. This No. is misused by some third parties to cheat the public. One such complaint appears to have been filed in Mysore city, Karnataka State, India. I have intimated about this to Airtel by sending Email in the previous month. But so far the Company has not responded to this. Besides, I have also spoke to the custome care centre of my region who gave the admant reply to the problems faced by me. I was desperate and kept quiet. But now, it appears that it had led to the loding of police complaints againt this No. Please help me otherwise I will seek legal action against the Airtel Company to protect myself.

Regards
prabhakar s.b.

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Videsh kumar verma
,
May 26, 2007 12:00 am EDT

I have recently opted for Airtel Pretpaid connection [protected]. I filled up the relevant form, as a verification proof, he took a copy of my VOTER Identity Card. My sim activated that time. But after two day a message came in my mobile that submit your document in the Airtel office otherwise your connection service stop. Next day my mobile service stopped.

Now I have submitted my document to Airtel two times. But my sim not activate till now.

I am unable to understand, how a company like Bharti Cellular Ltd. Operating Aitel, can allow their dealers/agent to behave in such a manner. I even called up the Airtel Customer Service, but their response was too Cold. After having followed up almost everyday with their agent, now I wonder who should I turn to have my SIM activated.

With best regards.
videsh kr. verma
[protected]

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Rahul
,
Feb 25, 2008 7:34 am EST

1. loss balance automatically.
2. automatically missed calls to my friens.

i was contact in mobile coustmer care but problem is not solve.

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dinesh bhandari
, IN
Mar 02, 2011 10:25 am EST

Why you deduct Rs 15 against self activated hello tune by u . I don't activated your hello tune option. It is regret to inform you that previously you aiso deducted for the same. that time I disactivated all such services. Kindly refund Rs 15 immediately otherwise I'll go to consumer court for such fraud deduction .

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prabha shanker rajbhar
, IN
Jul 10, 2009 6:13 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

in my mob no. [protected] incoming call from himnchal pradesh bsnl landline is not coming i had complaint many times but all in vain.
prabha shanker rajbhar

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Shailesh Kumar Singh
,
Jun 29, 2007 12:00 am EDT

GPRS has been activated on my prepaid number [protected] without my request and deducted service charge.

Customer beware!

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M
mobile user
, IN
Jun 02, 2011 3:04 pm EDT

extra ballence diduction regular

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98910 81874
, IN
Nov 26, 2012 2:44 am EST

not start my mobile service

mo no [protected]

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98910 81874
, IN
Nov 26, 2012 2:43 am EST

my mobile no [protected]

we paid my bill amount
but long time not activate service

hitesh banga
hitesh banga
rohtak, IN
Sep 06, 2009 3:04 am EDT

sur mera name hitesh hain mera ph.no. [protected] hain. sir is no. se daily 15-20 rs. balance cut reha hain please koi action liyejie

hitesh banga
hitesh banga
rohtak, IN
Sep 06, 2009 3:02 am EDT

respected sir
mera name hitesh banga hain. aur mera ph. no. [protected] hain jo hitesh banga s/o subhash chander ke name per hain. mere ghar ka address subhash nagar, behind new subzi mandi Hansi(distt. Hisar) hain.
sir mere no. se 1 week se daily 15-20 rs. balance cut reha hain. please koi action liyejie.

Thanks,

Hitesh Banga
ph.no. [protected]

ComplaintsBoard
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12:00 am EST

Airtel regarding use of mobile office in new mobile

A copy of Email to,
Cheif Execuitve (Marketing & Accounts)
Airtel India Kanpur
Zone - U. P. East - Lucknow

We have Purchased one LG Mobile Phone Model B2050 with Connection [protected] IME No. [protected] - 674662- 3 Dated [protected] From Malhotra Air-condition Corporation Opposite Mariampur School Sarojni Nagar Kanpur Mobile No. [protected] & 3950023 Authorize Dealer LG. Dealer Tell me That Airtel Provide Free Airtime Value Rs. 2750. Free Incoming Calls Valid FOr 2 Yrs. with Facility of inbuilt Modem with Internet Connection and GPRS & MMS & JAVA Facilities for Internet Connection use Need a USB Data Cable Rs. 700/- and Prepaid Coopan Rupees 450/- for Internet use through Mobile to Laptop. Now Till Time We are unable to avail your Internet Facilities We have gone many Points in Kanpur as per Your Customer Care Direction Like M/s Ajmani Sales Lajpat Nagar, LG Distributor Malhotra Agencies, LG Service Center Lajpat Nagar (Yash Computer) and Your Kanpur Main Office Opposite Mehfil Restaurant & Your Expert For Mobile Office Activation Mr. Sunny Gupta and Contact Lucknow Mr. Urfee and Put the Information Customer Care many Time and Mail many time at [protected]@airtelindia.com

But No Services Provide in Prepaid No. This is our Last Mail in our side. if with in Three Days You don’t Provide Services we return this instrument to dealer.

Our Post Paid No. [protected] Last 2nd Oct. 2006 we Stop our Incoming Call outgoing Call Through Customer Care and Purchase SIM FROM main Office 05th Oct . 2006 after Purchasing we need our activation MO and Services but Now till time No Services Activate Mobile OFFICE in LG B 2050 Handset Due To Circumstances Subscriber Suffer to airtel Services and stop Payment Bill Due to Last Investment Rs. 3900/- + Messlenious Expenses 500/-

Kindly We Request You Send Representative Settlement of Account and Get back Mobile With Connection and Refund our Amount.

If You wont take action we will go through Customer Protection Legal Action to Dealer and also Airtel Company.

This is Information For Consent Department and Authorize Person of the Airtel India Company

A. H. KADRI & Shahid Kadri

117/16 Sarvodaya Nagar Kanpur
[protected]/ [protected] / [protected]/

Copy to LG Distributor Malhotra Agencies
Copy to Main Office Airtel Kanpur

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Satish
,
Jul 15, 2008 2:42 am EDT

first of very thanks to Mr.A. H. KADRI & Shahid Kadri. I would like to tell that u both have done the good job. because airtel co. is giving very bad services. Co. is just for earning money from customer.

it is good job doing both of u

thanks

devesh

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anand
,
Sep 04, 2007 9:34 am EDT

Airtel service is one of the worst service in kanpur zone at least. We even can't contact at 121. There is a need to change their advertisement as the most ************** service.

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Airtel - gprs not working!

I have made several complains to customer care with full detail, till now 8 days over... But no result. In bhagalpur some places gprs working some places not, hardly distance 250 meters in ramsar chowck, mandroja in bhagalpur town.

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12:00 am EDT

Airtel possibly fraud verification calls!

Today I received a call from a person who identified himself to be working with Airtel calling from Ahmedabad (Gujarat). He said that the call was in connection of verification of credentials submitted at the time of getting the number. Thinking that it was just a routine verification call I gave out my first name and fathers name. Then he asked me about my address and I just ran through the entire address. He asked me to wait and go slowly as he wanted to NOTE DOWN MY ADDRESS!

Now, when a call for verification is made, who the HELL will NOTE DOWN the details. Moreover, when you are verifying, you must have the original details at hand which he didn't have! Seeing this, I said I wont divulge any further information about myself and hung up.

The next thing I did was to call up Airtel Customer Care. The Cust. Care Executive listened to me and said he cant do anything and on requesting to talk to his supervisor he transferred my call. And as usual the phone got MYSTERIOUSLY hung up, but thats not my issue, not as of now.

Again I ran through the ordeal and this time I was able to get hold of the supervisor. Her name, Ms. Hiral Mehta. I described the entire event (on the count, this was the third time I was describing it). She said she cant help me in this matter and asked me to lodge an FIR! Now, I don't know who the hell called me saying he was representing Airtel. I am, being a good citizen, going to Airtel to inform them about my concern and they are saying its not their problem! To crystallize it, here is exactly what she said...

"I don't know who made the call and we cant verify if it was a prank call or a real verification call. If someone is playing prank on you its your problem. Please go to the police and lodge an FIR. Sorry, we cant help you at all in this case!". Hung UP!

This is what Airtel and Bharati is all about? Someone please put some sense into their head! If people posing as Airtel employees are calling up Airtel customers, the case is of PRIMARY CONCERN to AIRTEL, if at all its bothered about its public image and goodwill amongst its customers. If not, then yes, its of no concern to them.

This is just one of the many issues with Airtel and Airtel Customer Care! THEY JUST DON'T CARE!

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David Patel devilal
, IN
Oct 04, 2010 3:29 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear sir
plz help me

Me Devilal patidar ( David )
Asha karta hu ki mere is masag ka Hal jaldhi milega

7 June 2010 ko mene Airtel branch gurudwara Jamnagar Gujarat me mr. Jignesh se Internet deta card kharda tha Jo kisi karan band ya na chalne ke Karan usko me 28- July -2010 ko service ki liya diya hai par vo card abhi tak naa to vapas mila hai or na hi koi Hal nikala Gaya is bich takribab 15 se 20 bar customer care me bat ki kitani baar unke supervisor se bat ki par us chi ka koi nikal nahi mila
har baar unka naya naya bahana hota hai ki next week HO jayega ya fir aaj hame Ahmedabad bheja hai . HO jayega . De denge bad me Ana santi rakhi vagere baate sunne milti hai
koi bhi Banda ridponsible lene ko tayar hi nahi
ab muje Kya karna hai
plz explain ne sir
kyoki me moti Khavdi me rahata rahta hu ek baar Jamnagar Jana yani office se ek din ka off Lena pasta
or expence. Alag se
Kam se Kane 15 baar Jamnagar Gaya hu rk time ka 100/- rs or ek off ka 300/- rs
total karib 6000/- rs jitana kharch kar chuka hu or Internet se dur rahna padta karan ki jab tak sahi javab nahi milta tab rak me baya bhi nahi le aakta
I totaly help less
mere complen is name no par ki hui gai
hai
Devilal (David)
+[protected]
mera other contact dittails below
David
+[protected]
+[protected]
davidlilapatidar@yahoo.co.in
kherasamor@yahoo.co

C
C
chetana malam
, IN
Jan 27, 2010 10:15 am EST

please help me.

aa koi mazak masti nathi.

+91 [protected]

aa no par thi mane call aave chhe ane kharab sabdo bole chhe.
jo tame koi kaydesar na pagala nahi lyo to hu mari budhi no upyog karis.

tamari co. badanam thase teni jawabdari tamari chhe. from
gujarat.

jo koi problam thase to india ni 16 jagya ye e-mail thase. jeni javabdari tamari rehase.

A
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AJAY KUMAR MARU
, IN
Nov 16, 2009 3:40 am EST

AIRTEL CUSTOMER CARE (PREPAID SERVICE)
PLEASE NOTE THAT TODAY (ON 16TH NOV 09 AROUND 1.00 PM)WE HAVE LOST OUR MOBILE SOMEWHERE.
HENCE PLEASE ARRANGE TO BLOCK THE AIRTEL SIM, MOBILE NO [protected] (LGK100) IMEI NO. [protected], WITH IMMEDIATE EFFECT.
MY NAME IS AJAY KUMAR MARU
DOB-04.08.1975.
WITH REGARDS,
AJAY KUMAR MARU

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Arvind Mishra
,
Mar 20, 2008 9:29 am EDT

Dear Sir,

This is to inform you that the undersign has taken internet connection under plan of unlimited internet connection for home use Rs 600/- per month (450+150) Mob [protected] recent as on 15/03/08 through Mr. Manoj Udasi Mobile No. [protected] but till date, i am not able to avail this proper service as nobody is taking initiative to solve the internet problem even after choosing all the connected persons in Gandhidham (Kutch) several times on phone but all my efforts is waste & not found serious up to date.
So, i hereby request you to disconnect this service & ultimate me i am no more interested in this plan.

Arvind Mishra
(In use Mob [protected])

J
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jayesh natwarlal barot
,
Nov 11, 2007 7:27 pm EST

kindly disconnect my broad band and telephone with immediate effect ahmedabad no 4003048

P
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Parag Doshi
,
Oct 02, 2007 11:37 pm EDT

Sir,

I have two times recharged online for my mobile no and also amount was deducted from my hdfc bank account.
But i only get recharge of Rs.333 one time only.
No refund of another recharge amount was given to me.

W
W
what difference it makes
,
May 15, 2007 11:19 am EDT

In your case, I believe technically Airtel is right but the way they handled it was absolutely wrong. I am just a visitor to Ahmedabad and using a friend's mobile to connect to internet but it took 12 hours for me to get connected and I went through a great ordeal for the same. When I called the Customer Care and pressed 3 to talk in English, somebody started speaking in Gujarati, fine, its my own language, but it was not useful, he asked me to do the same thing that I had already done. When I pressed for Gujarati, somebody started speaking in English but after sometime he couldn't manage and started to speak in Hindi, fine again but again it was not helpful. After 2 more calls, I got the right person but since I had to remain near to my PC, I lost the network after which when I tried calling, I was greeted by an automated message that I can now only send an SMS for any service that will be answered within 24 hours.

This is not the whole story, finally after I got connected, I found that the speed couldn't be worse. At this moment, I am downloading 970kb of mail in my outlook and it says it will take another 55 minutes to do the same.

After returning from Dubai Media City on a short trip, I couldn't have asked for anything worse than Airtel's Internet connection. Apart from this I have used Tata's, In2Cable & MTNL in Bombay. If I compare them with DMC at 10 points, they will get at least 3. Unfortunately, I can't give anything lower than 0 to Airtel.

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12:00 am EDT

Airtel deduction of money on my prepaid rapidly without usage

Ever since I have bought the phone and am on prepaid with the additional of Rs.999 scheme I am facing tremendous difficulties. There is nobody on customer care who is able to solve this problem and tells me to go to the Airtel Gallery which is also unable to solve the problem. Every time I refill the card which I do most promptly, in a matter of 2 to 3 days time my balance drops drastically and I am unable to figure out why. Once on inquiring and being insistant on what the reason was I was told that the same above mentioned number is being used by one Mr. Shrivastava. I have been running helter scleter to find out a solution for which I am unable to. Can anyone please help me through email and let me know the solution. Short of giving it in the newspapers before terminating the connection, I have no other choice which could taint the name of a reputable company as Airtel. I am surprised that your customer care is of such poor quality and unhelpful as compared to BPL or Tata Indicom. I hope to receive a reply in due course, failing which I will have to revert to harsh and drastic action which could put most of the company officials to shame.
Mr. M. D'Souza

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12:00 am EDT

Airtel non compliance to roaming activation request

I am using airtel mobile sim no [protected] (Rajsthan). I came to ahmedabad (Gujarat state) on 20.10.2006 and requested airtel customer care in jaipur to put m mobile in roaming as it is used for co's work and I reuire it to be always on for being contacted. Unfortunately the request was logged 4 times and huge amount of rs.600 / - spent on std calls to jaipur customer care but no action taken. Only it was told every time that roaming will be activated in next 2 hours, which did not happen.

Such pathetic and intolerable service is not seen and experienced.

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Airtel - amount is deducted from my account!

My mobile service provider is airtel india. Today morning hello tune is automatically subscribed to my mobile number. However I never made a request regarding activating hello tune and a random song is also selected for hello tune. When I contacted airtel people, they are not paying attention on this issue simply saying that it is your mistake: "you do what u can do". Rs 45/- is deducted from my account balance. Beware poeple!

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Airtel - fraudulent bill!

I have received a bill (invoice no.[protected]) for the period 21/08/06 to 20/09/06 for Rs.807.64 towards broadband connection and multiple telephone facility. Surprisingly none of the facilities exist at my place nor there is any connectivity of airtel broadband service in the area. What is more shocking is that the shows 88 telephone calls made for...

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