Menu
Comcast / Xfinity Customer Service Phone, Email, Contacts

Comcast / Xfinity
reviews & complaints

Learn how the rating is calculated

1.9 979 Reviews

Comcast / Xfinity Complaints Summary

229 Resolved
749 Unresolved
Our verdict: When using services from Comcast / Xfinity with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Verified
The authenticity of the customer service contact information for Comcast / Xfinity has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of Comcast / Xfinity. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review
File a complaint

Comcast / Xfinity reviews & complaints 979

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
1 review
Sort by:

Newest Comcast / Xfinity reviews & complaints

ComplaintsBoard
H
12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Comcast / Xfinity - comcast did not inform credit protection association that payment is made

I returned my Comcast Cable boxes but still got a bill of $219 from Comcast for not returning. I paid the amount as well of $219, but they never updated Credit Protection Association about the payment. Credit Protection Association reported the amount as unpaid to Credit Reporting Companies/Beareau's. When I call Comcast now, they asked me to contact Credit...

Read full review of Comcast / Xfinity and 103 comments
ComplaintsBoard
G
12:00 am EDT

Comcast / Xfinity these people are idiots!

I receive my cable TV service through Buckeye Cablesystem in Toledo, Ohio. During the NHL playoffs they have been covering the Versus high def signal with The Golf Channel or so I thought. Come to find out they receive their Versus feeds through Comcast and Comcast is the one responsible. Does anyone have any idea why we are being forced to watch a stupid golf game during the NHL semi-finals. These people are idiots, and unfortunately just try to get a hold of Comcast. You can forget it. They want your money but don't want to hear from you. One thing though, I think all cable providers use the same people to train their service departments because based on what I've read about Comcasts' service department; it can also be said of Buckeye Cablesystem's service department. These people are idiots. No matter how many times or people you contact there you always get a different- wrong answer.

Read full review of Comcast / Xfinity and 1 comment
Hide full review
1 comment
Add a comment
S
S
storran15
, US
May 20, 2016 9:28 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Comcast is nothing but idiots. Wrong information all the time. I rely on my phone and internet to be able to do my work from home job and they've already caused me to lose one job and I'm on the verge of losing another. There is no one else in my area I can use. If I listed all of their massive screw ups I'd never be finished writing this. If you are considering comcast for ANY service and there is anyone else available in your area, then avoid comcast. They have some of the worst customer service I have ever experienced, and if you have comcast you will need there customer service because there services constantly screw up. They've sent me broken modems, turned off the wrong services, hung up on me when I call in, added charges to my bills for things that don't exist, told me completely wrong info, and constantly lie. Good friggin luck if you choose comcast.

ComplaintsBoard
S
12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Comcast / Xfinity - big rebate scam!

Broadband national is a big rebate scam company. I have been trying to get back my rebate for the cable and internet service with comcast. Broadband national has been giving one or the other reason for the delay in processing my rebate form and finally after 8 months they say that I submitted the wrong rebate form. I don't understand how this can happen?...

Read full review of Comcast / Xfinity and 47 comments
ComplaintsBoard
A
12:00 am EDT

Comcast / Xfinity comcast internet is nothing but trouble!

I have had nothing but trouble since i got service through comcast. On July 6th my service was connected, but they had to have a new cable installed from the pole to my house. I was told on that day that the cable would be buried in 10 business days. It was done on Dec 4. In November i wrote a complaint to the FCC, i was sent a copy of the letter that comcast responded with stating the cable was buried on Nov 13th. I have a copy of the work order stating that it wasn't buried until 12/4/06. On 12/27 ironically I called to transfer my service to a new address since i was moving, 23 days after the cable was just buried. On 12/31/06 at 11:50pm my service went out... Go figure. I called customer service and was put on hold. Once my internet service mysteriously came back on i got online and spoke with a rep named Greg who was nothing but rude to me. He stated that since i had requested a transfer my account had been closed and he could not help me. I asked him just to reset my cable box anything to help. Nothing he outright refused to help. I asked to speak to a manager and he just stated there's not one available at this time. All of this of course while i was still on hold on the phone waiting for a rep to answer. After I thanked him for ruining my new years and making me cry he thanked me for using comcast and told me to have a great day. I'm so serious. I did some research and found comcast's corporate office and phone number along with responding to the complaint with the FCC i plan on raising cane. I also have gone with bell south and direct TV just so i don't have to deal with comcast ever again.

Read full review of Comcast / Xfinity and 15 comments
Hide full review
15 comments
Add a comment
S
S
SoVeryDisapponted
, US
Dec 15, 2016 9:21 am EST
Verified customer This comment was posted by a verified customer. Learn more

I just read an article from Sept 26, 2014 where Comcast promises Charlie Herrin, Senior V.P. Customer Service will fix the issues of Comcast not only having the worst customer service for cable providers but the worst customer service in for all businesses in the U.S.
This is my problem as of today, Dec 8, 2016. On Oct 20, 2016 we ordered Comcast. I was told to be home between 1-5 p.m. for the install. The tech arrived on 10/27/16 to do the install. He could not do to the pole outside our home needed a Tap. So he left without being able to tell me when 1 would be installed. I called Comcast and was told a Tap would be done and I got another install for 11/1/16. I was told to be home between 1-5 p.m. so I took another 1/2 day off of work. The tech was a No Show. No phone call or anything. I waited until 4:45 p.m. and called Comcast to see what happened speaking to Christy who had told me the Tap hadn't been installed so therefore, a tech would not have been able to do the install anyway. She said she would look into why I did not receive a phone call and she would have someone call me back to reschedule. I never heard anything. On 11/16/16, I again called Comcast and spoke to Jerry who transferred to a supervisor by the name of Justin. Justin apologized and told me he would wave the installation fees of $86.80 and $50.00 for missing 2- 1/2 days of work and look into why we were having so much trouble with the install and call me back. Which he never did. I waited until 11/21/16 and again called Comcast speaking to Denise. She promised me she was going to get to the bottom of this issue and get it resolved. She went to give me her extension #1011031 and told me if I had any future problems, to call her directly so I would not have to continue explaining our situation each time to a new operator. She put me on hold and when she came back, she told me the Tap was set up and I would be good to go for the tech to do the install. I received another automated phone call telling me to be home on 12/01/16 between 1-5 p.m. for the install. Again, I took another 1/2 day off work. Again a No Show. on 12/02/16 at 10:30 a.m. I called Comcast speaking to Michelle who I explained all of this to and asked for another supervisor. She told me her supervisor was on another call and would return my call in 15 minutes. I waited until 4:20 never hearing from her supervisor and calling Comcast back at this time. Speaking to an operator who transferred me to yet another supervisor. I explained everything to him and he told me there was nothing he could do for me other then to transfer me to sales. He was not very nice and very agitated because I wanted an explanation and he did not care to hear my concerns or the fact that at this point, I have now lost 3- 1/2 days of work and still have gotten No results or service. He again said that I must speak to sales. That he would transfer me to the appropriate sales rep. I was put on hold at 4:25 p.m. and remained on hold until 5:07 p.m. At this point, Arial took my call. I gave her my zip code and was told that she was in a different state and that I would need to speak to sales in Georgia. I was already speaking to the 1st operator as well as the supervisor in Georgia when he initially put me on hold for 42 minutes. Arial put me on hold once again at 5:08 - 5:12 p.m. Jessica in the Georgia sales department took my call. I began explaining my situation. She asked for my last four digits of S.S. # and pulled up our account. She told me she was not seeing evertything I was explaining. I gave her then our Account #. She was confused. She said that this Account was closed and another one was opened. This had me confused now. Why do we have 2 Accounts? She put me on hold for 2 minutes and returned with what she said was good news. She went on to tell me that the Tap had been installed and she would send a tech out to do the install. I told her the Tap was not installed. She said no, the computer showed that a work order had been written by the guy who supposedly did the Tap and the work order for Tap was done. I was standing outside looking at the pole and there was No Cable coming to our home. She was confused once again and put me back on hold from 5:32 p.m. - 5:38 p.m. When she returned, she told me she had sent an email to the tech who filled out the work order to see what happened and why he closed out the work order? Jessica said I would receive a phone call within 72 hours regarding this. That was on 12/02/16. Today is 12/08/16 and I am still waiting. At this point, I don't believe Comcast cares one bit about us as a new customer or the fact that I have now called a total of 8 times and lost a total of 1 1/2 days from work. Joe W. Account #'s- Ending in -02 & -03

A
A
angieb.
Jacksonville, US
Jun 10, 2015 11:20 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

someone who says she works for u called me today and threatened my service.and i live in florida, wanting me to pay for someone elses bill, that to me is not right this person name marlene. this person is a menace to ur company.angie from florida

S
S
samuel kilt
Philadelphia, US
Sep 08, 2013 3:53 am EDT

How can Comcast hire a thief and a fraud. I've been trying to contact Comcast about this employee with negative results. This sales/marketing representative has been praised, promoted, and promised a higher pay and a all paid moving expense from Horsham, Pa. Business Class Sales/ Marketing Rep. to there Atlanta, Ga. office to improve business, with an open criminal case of 15 felonies of theft, unlawful taking and theft by deception held for trial on all 15 felonies after a indictment and a parliamentary hearing. If Comcast is backing this crook imagine what type of crooks they are Representative of Comcast in there Sales and marketing department Anthony R Harris Public Arrest record as follows:COURT OF COMMON PLEAS OF DELAWARE COUNTY
DOCKET
Docket Number: CP-23-CR-[protected]
Court Case
CRIMINAL DOCKET
Page 2 of 5
Commonwealth of Pennsylvania
v.
ANTHONY HARRIS
BAIL INFORMATION
HARRIS, ANTHONY Nebbia Status: None
Bail Action Date Bail Type Percentage Amount
Bail Posting Status Posting Date
Set 01/24/2013 Unsecured $1, 000.00
CHARGES
Seq. Orig Seq. Grade Statute Statute Description Offense Dt. OTN
1 1 F3 18 § 3921 §§A Theft By Unlaw Taking-Movable Prop 02/15/2011 T 134490-6
2 2 F3 18 § 3921 §§A Theft By Unlaw Taking-Movable Prop 02/15/2011 T 134490-6
3 3 F3 18 § 3921 §§A Theft By Unlaw Taking-Movable Prop 02/15/2011 T 134490-6
4 4 F3 18 § 3921 §§A Theft By Unlaw Taking-Movable Prop 02/15/2011 T 134490-6
5 5 F3 18 § 3921 §§A Theft By Unlaw Taking-Movable Prop 02/15/2011 T 134490-6
6 6 F3 18 § 3922 §§A1 Theft By Decep-False Impression 02/15/2011 T 134490-6
7 7 F3 18 § 3922 §§A1 Theft By Decep-False Impression 02/15/2011 T 134490-6
8 8 F3 18 § 3922 §§A1 Theft By Decep-False Impression 02/15/2011 T 134490-6
9 9 F3 18 § 3922 §§A1 Theft By Decep-False Impression 02/15/2011 T 134490-6
10 10 F3 18 § 3922 §§A1 Theft By Decep-False Impression 02/15/2011 T 134490-6
11 11 F3 18 § 3925 §§A Receiving Stolen Property 02/15/2011 T 134490-6
12 12 F3 18 § 3925 §§A Receiving Stolen Property 02/15/2011 T 134490-6
13 13 F3 18 § 3925 §§A Receiving Stolen Property 02/15/2011 T 134490-6
14 14 F3 18 § 3925 §§A Receiving Stolen Property 02/15/2011 T 134490-6
15 15 F3 18 § 3925 §§A Receiving Stolen Property 02/15/2011 T 134490-6
DISPOSITION SENTENCING/PENALTIES
Disposition
Case Event Disposition Date Final Disposition
Sequence/Description Offense Disposition Grade Section
Sentencing Judge Sentence Date Credit For Time Served
Sentence/Diversion Program Type Incarceration/Diversionary Period Start Date
Sentence Conditions
Held for Court (Lower Court) Defendant Was Present
Lower Court Disposition 03/26/2013 Not Final
1 / Theft By Unlaw Taking-Movable Prop Held for Court (Lower Court) F3 18 § 3921 §§ A
2 / Theft By Unlaw Taking-Movable Prop Held for Court (Lower Court) F3 18 § 3921 §§ A
3 / Theft By Unlaw Taking-Movable Prop Held for Court (Lower Court) F3 18 § 3921 §§ A
4 / Theft By Unlaw Taking-Movable Prop Held for Court (Lower Court) F3 18 § 3921 §§ A
5 / Theft By Unlaw Taking-Movable Prop Held for Court (Lower Court) F3 18 § 3921 §§ A
6 / Theft By Decep-False Impression Held for Court (Lower Court) F3 18 § 3922 §§ A1
7 / Theft By Decep-False Impression Held for Court (Lower Court) F3 18 § 3922 §§ A1COURT OF COMMON PLEAS OF DELAWARE COUNTY
DOCKET
Docket Number: CP-23-CR-[protected]
Court Case
CRIMINAL DOCKET
Page 3 of 5
Commonwealth of Pennsylvania
v.
ANTHONY HARRIS
DISPOSITION SENTENCING/PENALTIES
Disposition
Case Event Disposition Date Final Disposition
Sequence/Description Offense Disposition Grade Section
Sentencing Judge Sentence Date Credit For Time Served
Sentence/Diversion Program Type Incarceration/Diversionary Period Start Date
Sentence Conditions
8 / Theft By Decep-False Impression Held for Court (Lower Court) F3 18 § 3922 §§ A1
9 / Theft By Decep-False Impression Held for Court (Lower Court) F3 18 § 3922 §§ A1
10 / Theft By Decep-False Impression Held for Court (Lower Court) F3 18 § 3922 §§ A1
11 / Receiving Stolen Property Held for Court (Lower Court) F3 18 § 3925 §§ A
12 / Receiving Stolen Property Held for Court (Lower Court) F3 18 § 3925 §§ A
13 / Receiving Stolen Property Held for Court (Lower Court) F3 18 § 3925 §§ A
14 / Receiving Stolen Property Held for Court (Lower Court) F3 18 § 3925 §§ A
15 / Receiving Stolen Property Held for Court (Lower Court) F3 18 § 3925 §§ A
Proceed to Court Defendant Was Not Present
Information Filed 04/24/2013 Not Final
1 / Theft By Unlaw Taking-Movable Prop Held for Court F3 18 § 3921 §§ A
2 / Theft By Unlaw Taking-Movable Prop Held for Court F3 18 § 3921 §§ A
3 / Theft By Unlaw Taking-Movable Prop Held for Court F3 18 § 3921 §§ A
4 / Theft By Unlaw Taking-Movable Prop Held for Court F3 18 § 3921 §§ A
5 / Theft By Unlaw Taking-Movable Prop Held for Court F3 18 § 3921 §§ A
6 / Theft By Decep-False Impression Held for Court F3 18 § 3922 §§ A1
7 / Theft By Decep-False Impression Held for Court F3 18 § 3922 §§ A1
8 / Theft By Decep-False Impression Held for Court F3 18 § 3922 §§ A1
9 / Theft By Decep-False Impression Held for Court F3 18 § 3922 §§ A1
10 / Theft By Decep-False Impression Held for Court F3 18 § 3922 §§ A1
11 / Receiving Stolen Property Held for Court F3 18 § 3925 §§ A
12 / Receiving Stolen Property Held for Court F3 18 § 3925 §§ A
13 / Receiving Stolen Property Held for Court F3 18 § 3925 §§ A
14 / Receiving Stolen Property Held for Court F3 18 § 3925 §§ A
15 / Receiving Stolen Property Held for Court F3 18 § 3925 §§ ACOURT OF COMMON PLEAS OF DELAWARE COUNTY
DOCKET
Docket Number: CP-23-CR-[protected]
Court Case
CRIMINAL DOCKET
Page 4 of 5
Commonwealth of Pennsylvania
v.
ANTHONY HARRIS
COMMONWEALTH INFORMATION
Name: William J. Judge Jr.
District Attorney
Supreme Court No: 313629
Phone Number(s):
[protected] (Phone)
Address:
Delaware CO Da's Office
201 W Front St
Media, PA 19063
ATTORNEY INFORMATION
Name: Fincourt B. Shelton, Esq.
Private
Supreme Court No: 031598
Rep. Status: Active
Phone Number(s):
[protected] (Phone)
Address:
504 Main St
Darby, PA 19023
Representing: HARRIS, ANTHONY
ENTRIES
Sequence Number CP Filed Date Document Date Filed By
1 03/28/2013 Court of Common Pleas - Delaware
County
Original Papers Received from Lower Court
1 04/24/2013 Commonwealth of Pennsylvania
Information Filed
2 04/24/2013 Delaware County Court Administration
Criminal Notice Form Filed PTC/RWC Scheduled for 5/20/13 at 9:00 AM in Judge Jenkin's CRT RM
1 05/20/2013 Jenkins, Patricia H.
Criminal Notice Form Filed; Trial Date 6/17/13; Courtroom #3 Judge Jenkins
1 05/22/2013 03/26/2013 MDJ-32-1-23
Transcript from Lower Court, 32-1-23, Judge McKeon, Hearing Date; March 26, 2013, Pages 113
2 06/17/2013 Jenkins, Patricia H.
Criminal Notice Form filed; Trial date 7/1/13 Courtroom #3 Judge Jenkins
3 06/17/2013 HARRIS, ANTHONY
Waiver of Rule 600 and Speedy Trial Rights Filed
4 06/17/2013 Jenkins, Patricia H.
ORder Scheduling Trial Beginning July 15, 2013 at 9:00am, Crtrm #3
Judge, William J. Jr.
06/17/2013 Interoffice
Shelton, Fincourt B.
Printed

S
S
Sawee
Atlanta, US
Aug 24, 2009 3:49 pm EDT

Comcast customer service is horrible. I donot recomend this service even to enemy. They cheated very much. Don't buy this horrible service.

J
J
J B Thomas
,
Oct 27, 2008 6:25 am EDT

Well we have the "bundle" and it all goes out often. We have had differnt persons come to our home and each one tells us something different. It is expensive to have these services(which don't work often) but no one at Comcast seems to care...WHY DOES COMCAST MAKE IT SOUND SO GOOD WHEN IT IS SOOOOOOOO BAD?

R
R
Richard Hagen
,
Jun 22, 2008 7:46 am EDT

I previously had service with Time Warner and had no problems, now Comcast has taken over and I have nothing but problems. My Tv service is always going out and they tell you that it will be a week before they can send anyone out. Then the service man that comes out says that the last guy that came out did the wrong thing and that is why the service went out. Most every one I talk to in this area is having a lot of problems and it is really bad when the whole system goes down and you have to use your cell phone to call and report the problem and then they have no record of you calling.

G
G
Glen Fisher
,
Jun 10, 2008 6:32 am EDT

I strongly agree. The Comcast signal and the customer service is even worse. The freelance technicians don't know what they are doing.

Time for the dish...
Glen Fisher

Y
Y
YOUR FRIENDLY COMCAST PERSON
,
Apr 13, 2008 4:55 pm EDT

Hey come on now I am so tired of hearing you guys say this and that about all of these tv companies whether it be satelite, dish or cable tv. Last time I checked tv was a privilged not a right. What you guys need to do is get a life and stop watching so many tv channels. You guys chose to go with these companies and now your complaining whose fault is that really, YOUR FAULT! And also since you went from comcast to dtv do you really think that you upgraded the companies that you deal buisness with YOU ###. Look up DTV and see how many people are really satisfied. At least with comcast they try to work with you not say "F U" because we have you in a contract lik DTV. Wake up and smell the coffee you idiots and if you dont like this get "BUNNY EARS"!

Thank You,
Your friendly comcast person

R
R
rex turner
,
Nov 19, 2007 7:54 am EST

I am fed up! I was tricked into "updating "my box! Now it will not work with my Tivo unit! I called and was laughed at by a man named Eric who would not give my a last name or transfer me to a supervisor!

I was told that If I anted a dvr buy one from them for a monthly fee and that my tivo will not work with it ever!

This company is SO Bad. I want everyone to call the [protected] it is corp #{a real person!} and hit the Better Biz web site also!

M
M
Marty Dick
,
Nov 06, 2007 8:52 am EST

I agree with Debra... I had Roadrunner email with Time Warner Cable for several years until I was sold down the river to Comcast. Talk about culture shock! I have never seen such awful service. A few days before the changeover I set up a yahoo email account. I just had a feeling that there might be a problem. I was right. It took 3 weeks of non existent customer service to get my Comcast.net account set up. I then started noticing that about 7 PM each night I would have trouble sending yahoo emails. I googled a question and was directed to a site dedicated to complaints about Comcast. They were hampering my yahoo mail use as well as email of many other people. I now have another server but the Comcast email still comes up in the box when I try to send a link to someone. I've been told they can't do anything about that till the 15th. I anyone wants to instigate a class action suit against them feel free to contact me via this site.

ComplaintsBoard
I
12:00 am EDT

Comcast / Xfinity comcast are a bunch of liars and crooks!

Warning! The latest Comcast's ad "Triple Play" is an out right lie. I ordered the service assuming I am getting Digital Cable, Digital Voice, and HS Internet. After 2 missed appointments, they finally made for the installation except the the idiot installer didn't bring a cable card like I requested when I ordered the service. So he installed the Internet and the phone which are working fine. I told him I didn't order a cable box, I ordered a cable card, and I didn't want the cable installed unless it is installed with a cable card like I requested.

I had to call Comcast again for another appointment to install the cable card. After another 2 missed appointment, they finally showed up, he installed the card but picture got worst than it was without the card, and then he finally said that he couldn't install a cable card because I don't have digital cable; I only have basic cable.

Anyway, I don't want to spend any more time on this stupid company. Bottom line, the rep. Comcast are a bunch of liers and crooks. You hear them advertise their "Triple Play", all digital services but in reality it is just a trick to get you to sign up for their lousy service.

Comcast Cable,
Alexandria, VA.

Read full review of Comcast / Xfinity and 1 comment
Hide full review
1 comment
Add a comment
C
C
Chris Johnson
,
Sep 08, 2007 5:40 pm EDT

Well as you posted you wanted to get the triple play offer but you only have standard. According to your statement you have basic cable. As you said triple play offers digital service. That being said what are you complaining about. You obviously knew there was a difference you stated them above.

Crooks, maybe; but it does not sound like you were lied to. It simply sounds like you are just over dramatic. I do not agree with the way Comcast does a lot of things but you are obviously one of those people who can not be pleased even when you are aware of the situation.

ComplaintsBoard
J
12:00 am EST

Comcast / Xfinity never met such an incompetent bunch of people as comcast cable tv!

I have never met such an incompetent bunch of people as Comcast Cable TV. I am forever having to call them to fix their poor service in my North Dallas area. Each time I call it take at least an hour, sometimes two or three before they answer the phone. Try and order a new service and they pick the call immediately!

They can never fix the problem without an in-home visit. That just confirms to the technician that I wasn't lying and that the reception is really bad. They then go somewhere to their systems to fix the problems. Why do I have to take a day off work just so they can fix their lousy service. They never compensate me for the loss of service, even though I may be inconvenienced for up to a week.

Comcast has a monopoly in Dallas, and I am sick of it. Give them some competition and they would probably shape up.

Read full review of Comcast / Xfinity and 13 comments
Hide full review
13 comments
Add a comment
S
S
SJThomas
Vero Beach, US
Jan 20, 2011 5:13 am EST

Comcast cable TV services are a criminal organization. I called Comcast to inquire about prices. I needed to reduce my expenses. I spoke with their "Customer Account Executive" for around 2 hours. She was quite pleasant and we hit it off well. She informed me that she had been doing what she does with Comcast for two years so she wasn't a rookie. So, I enquired about the pricing for the various services and number of television sets I had. I knew they were having a promotional deal so I expected good prices, and boy did I get them. She gave me special pricing on everything. Some of the special prices were within her authority to offer. She had to get an OK from her supervisor for others. She told me that her supervisor instructed her to give me whatever pricing I wanted to get me on board. Man, I was really happy! I was going to save a ton of money! Now I didn't fall off the turnip truck last night so I asked her multiple times to verify the pricing and I kept copious notes including her name and the time of day. She informed me that if anyone gave me any trouble about the pricing I would simply need to ask them to review the recording of our conversation and it would be honored. So, guess what happened.
The pricing wasn't honored at all on my first invoice. In fact, I was paying more, not less than the previous service. So I called Comcast and explained the situation. The Comcast supervisor listened to the recording and agreed that what I was saying was correct. She then said someone from W. VA would be calling me. That never happened. I called again. Someone else listened to the recording. This one started beating around the bush and mumbling but was of no help. After that I was unable to bring the recording into the conversation. I just kept getting the old company line. "UH this is the price sir."
The way I see it they are in breach of contract. I don't plan to pay them a nickel. I will just notify them to come and pick up their stuff. What a rip. Where are the bureaucrats that are supposed to watchdog these guys?

Y
Y
YOUR FRIENDLY COMCAST PERSON
,
Apr 13, 2008 4:57 pm EDT

Hey come on now I am so tired of hearing you guys say this and that about all of these tv companies whether it be satelite, dish or cable tv. Last time I checked tv was a privilged not a right. What you guys need to do is get a life and stop watching so many tv channels. You guys chose to go with these companies and now your complaining whose fault is that really, YOUR FAULT! And also since you went from comcast to dtv do you really think that you upgraded the companies that you deal buisness with YOU ###. Look up DTV and see how many people are really satisfied. At least with comcast they try to work with you not say "F U" because we have you in a contract lik DTV. Wake up and smell the coffee you idiots and if you dont like this get "BUNNY EARS"!

Thank You,
Your friendly comcast person

B
B
Bella Chica
,
Jan 11, 2008 10:31 pm EST

I stumbled across this website along with a dozen others when I entered " I hate Comcast" into google. I'm sure my comcast saga rates right up there. The whole story is on my myspace page (bellachica) but to make a long story short- The tech was supposed to come out on a Thursday at 8am. 11am comes around still no tech. He calls at 11:30 apologizing cuz he is late and says he'll be there at 12. I said ok, no problem but I have to leave for work at 1:20. 12 rolls around, no tech. 12:30 rolls around STILL no tech. So I call and reschedule for saturday. No big deal, whatever. Well 1pm rolls around and who should roll into my driveway? the wayward comcast tech. I told him sorry that he made the trip all the way out here, but I had already called to reschedule because he was 5 hours late and I had to go to work. He was actually decent, and couldn't stop apologising. He said he could have my dsl cable hooked up in 10 minutes if I wanted and the other tech could come back on saturday to hook the cable up. I was like sure go for it. So he hooks it up and I pay the $110.90 in full for my internet, digi cable and the one time installation fee. I get my work order and reciept showing that i paid in full as well.

Saturday rolls around, 8am no tech. 12pm no tech. 1pm no tech. FINALLY around 1:30 the tech rolls in, and as soon as he stepped foot out of his truck i knew it was going to be a big mistake. He started swearing right off the bat, every other word either beginning with an S, F, or GD. When he finds out that absolutly nothing has been done and he has to drill the holes, that sets him off even more because he wasnt prepared nor did he feel like drilling holes today(HIS OWN WORDS) I showed him my work order from Thursday where I had paid in FULL. So he starts swearing again, and tries to charge me an extra $85 to come in and drill holes! I was like you have got to be joking. My husband is a plumber/ construction worker. I have a freakin drill in the house. I'll drill my own holes... But I told him I refused to pay the extra money, because comcast had stated to me upfront (after I had told them that the house was NOT wired already) that it would only be the 110.90, and i showed him where I had paid in full. So he gets on the phone with his supervisor and tells him nothings wired and that i refuse to pay anymore money. I tell him thats fine. If you don't want to work and install my cable, then leave. But before you do, I want a full refund and all my money back right then and there. He proceeds to put his hand in my FACE (The talk to the hand pose) and tells me to be quiet. I was about to go off. But I composed myself and after listening to him cuss for another 5 minutes to his boss, I ask him again if he was going to instal my cable today. He tells me "If it will shut you up, then Yes, I'll do it. It's not worth the hassle." I wanted to knock his front teeth in. But I also wanted cable more.. So I let him in. While he's inside he programs the tvs room by room- but doesnt bother to tell me how to work the new remote or the cable box. So I go into one room and try to turn the tv on and off to see if the channels work. Nothing comes on. So I go and let him know (he's outside taking a personal phone call for the umpteenth time) and he storms back in the house proceeds to tell me that I broke the box. he yanks it off the table and comes back n replaces it with a new one. He then tells me to never ever ever touch the box. That I would break it. To always leave it on and to never ever ever turn it off because it would have to be reprogrammed and I wouldnt know how to do it. like I was freaking 2 years old. Which is bull cuz my parents have the same cable and they use the all on button all the time. but whatever.. there is a clock on the box.. i guess i can use that.anyways. So he's all done. I go and very politly inform him, that since I am not "allowed" to touch the cable boxes that he would have to come back to each room, because he ignored ALL the expensive power surge protectors I have to protect my tv's and ps2's and cable boxes and whatnot. And that I would like for him to plug everything back in the protectors like I had it, cuz thats what its there for. He slams the work order on the table and says " I dont have time for this SH*%. I have other houses I have to go to. Then he just LEAVES. He doesnt leave me instructions for the remotes incase I get a new tv, he doesnt leave me my welcome kit or anything. But he did leave me all his trash and little bits of sharp exposed wire poking out from plastic cable, in every single room.. which my 1 year old niece got a hold of and could have very well gotten hurt when she put it in her mouth...

The fall out.. I went to the comcast office first thing monday morning to file an official complaint (along with that issue, we had ordered the second tier of digi cable so my husband could have the Outdoor channel specifically, and everytime we would go to it, it would show up as not authorized and that we would have to call comcast to order it! BS!)but anyways, the lady at comcast told me that there were no supervisors there that could handle my complaint and to call the 1-888 number. Which I did. When the lady answered the call, I informed her that I wanted to speak with a tech. supervisor. She told me that tech supervisors do not speak to the general consumer and esp. not for complaints. But that she would file that I had a complaint against a tech and never wanted him to come to my house again. i tried several times to go into detail on why i was filing a formal complaint. She kept cutting me off and wouldnt let me. So finally I asked for the techs work id number and his name. She proceeds to tell me that they dont give out that information when you have something negative to say about them. Only when its something positive. So I said thank you and hung up.

So I went strait to the Virginia State Corporation Commission and filed a formal complaint with them. I knew comcast wasn't going to do a darn thing about it, but that they would. Within 6 hours of filing the complaint I recieved an email telling me that it had been escelated to the manager in charge of the vscc and that she would call me and let me know what action they were going to take in my case. Within 2 hours of that email, I recieved another email letting me know that it had now been handed over to the FCC. THose boys don't play around. The next morning at 10am I recieved a phone call from the fcc AND comcast apologising their butts off for what had happened, AND along with giving me that techs full name, they also informed me that as of the previous day that gentleman (and i use that term loosley) was no longer employed by Comcast. They were also refunding me ALL of my installation charges AND giving me more $$ for my troubles. (Within 3 hours, my online bill was showing those promises.) Needless to say I dont have to worry about my cable bill anytime soon. But I didnt do it for the money. I told them, I didnt want any money back AND I wanted to keep my service. I just wanted to make sure that that tech never treated anybody the way he treated me.

It's a shame that I had to go the route I did, but I wouldnt have had to do all that if the customer service at comcast was better, and they would have helped me when i FIRST went to them.I only contacted the VSCC when all else failed...

E
E
Evelyn Myers
,
Dec 22, 2007 3:51 pm EST

Comcast is absolutely evil! I went to switch to DirecTV but then found that they were even more incompetent than Comcast! NOW where do I turn? I just looked at my bill and every so quietly they added at least 3 dollars to every part of my cable service! It is a crime to be charging over $80 a month for standard digital cable and not even have premium channels included! When will the FCC step in and regulate this $$ hungry soul-less company?!

J
J
jess
,
Dec 15, 2007 6:39 pm EST

I paid for comcast and had it shut of because it cost me to much money and the kids were mad but i was up to date on my bill and they said i owd them 106dallarsand i did not they sent it to the collection and i phoned them with my bank statmemt and they still send me bills there so dumb!

B
B
Bill Krahmer
,
Nov 28, 2007 10:19 am EST

Old thread, I know, but I found this thread by googling "incompetent people at Comcast". Aside from their prices being higher than balls on a giraffe, I think the main flaw in Comcast's service is the lack of internal company communication. It takes them forever to get a field problem fixed because no one knows what the problem is. When a problem is found, the case is usually pawned off to someone else who isn't given adequate notes if any notes at all. This often causes a vicious circle, which I have witnessed first hand multiple times.

Cable companies in general are a racket. I can't wait until I can choose between multiple media providers in my area when the fibre gets laid. Verizon/AT&T or Comcast will be my choices.

T
T
tmsingleton
,
Nov 10, 2007 8:49 am EST

I think everyone should join Florida's lawsuit against Comcast about their sorry On Demand service. New Movies are often not there as advertised or will come out for one day and then get yanked. In addition, they go for weeks without updating the anime channel although they supposedly made a deal with the anime network to offer more and better service.

In addition, Comcast uses the old bait and switch when it comes to advertisement for services that include hidden fees like a $99 installation fee for phone service for their 33+33+33 for internet/phone/cable service.

T
T
Todd Phillips
,
Sep 09, 2007 1:46 am EDT

I hate, HATE Comcast. I've called repeatedly to complain about commercials and programming being cut-off, audio and video dropping out, and various technical incompetencies. I always get the run-around, promises of follow-up, etcetera, and nothing, NOTHING ever comes of ANY of my complaints. They don't even bother to respond. Comcast is just incompetent, and doesn't give a ### about anything.

As soon as I can replace Comcast, I will. I hate Comcast.

K
K
Kenya
,
Sep 04, 2007 11:07 am EDT

Where do I begin. My DVR box has never worked. I rent this box for $3. and change a day and the show I record daily doesnt record or it records and goes blank or it will freeze until you unplug it. Service techs I know some by name now they keep coming and bringing used DVR that have other peoples recordings on them ie porn. with out even checking or erasing the shows. Now I am on my sixth box to be returned today to get another one and this time it better be a new box in a new box.

Now the telephone I dont use the phone often at nite so when I do its usually important. Well they say that all lines are business and please try again. I pay for that! The phone is not a luxury it is a necessity. Not that they care but I do have family emergences and would like to make and receive call that I am paying for.

Contract: Yup suckered into there triple play cant get out till 4/09. I am being raped and hate the system. Last words COMCAST SUCKS

T
T
Thomas L. Lisson Jr.
,
Jun 12, 2007 6:51 pm EDT

Comcast charges New Customers 19.95 for Cable Internet and Charges Good Standing Customers 42.95 For the Same Service.If Comcast had any Business Education it would not take long to figure out if you charged all customers not only New Customers 19.95 a month for Cable Internet you would make more money in the long run. Get a life Comcast and Wake up.More People would signup for Comcast Internet. (A old saying 1 plus 1 is 2) Thank You Thomas Lisson

ComplaintsBoard
J
12:00 am EST

Comcast / Xfinity unable correct equipment from comcast

I have been a customer of Comcast for many years none of which have I felt like I have received what I have been paying for, I will attach a series of emails from Comcast customer support:

The bottom line here is that with all my effort I am unable to get proper customer support or the correct equipment from Comcast.

Dwayne,
Your response,
”We would contact our customers in the event of any equipment is not available and reschedule accordingly. You have the option to go by one of our local office to pick up a High Definition only or HD/DVR and due the installation yourself in all area of Georgia except Calhoun and Rome."

I have had several service personnel show up at my house with the wrong equipment, none of which resulted in a call to alert me of the lack of correct hardware, nor a re-scheduling of the proper equipment.

Secondly you suggest I go into a Comcast store to pick up the right equipment, If you had read the entire body of this email you would have seen that I have gone to a Comcast store per the suggestion of customer support personnel such as yourself. Also with no results.

So instead of giving me excuses and let's try and remedy this situation.

Jeff

-----Original Message-----
From: Comcast Ecare Atlanta [mailto:vidsupport_atl AT cable.comcast.com]
Sent: Tuesday, January 30, 2007 11:55 AM
To: Jeff Moore ~MooringTech, Inc.~
Subject: RE: Service - Comcast Cable Television (KMM24567051V76096L0KM)

Dear Mr. Moore,

Thank you for contacting Comcast Cable.

We would contact our customers in the event of any equipment is not available and reschedule accordingly. You have the option to go by one of our local office to pick up a High Definition only or HD/DVR and due the installation yourself in all area of Georgia except Calhoun and Rome.

Please feel free to contact us if you have any more questions. You may respond directly to this email.

Thank you for choosing Comcast.

Sincerely,

Dwayne
Comcast Customer Care Specialist
**************************************************
The response contained in this message is intended for the addressee only and may vary from other responses depending on geography, promotional campaigns or other factors. If you are not the intended recipient of this response, please delete this message. Any unauthorized use or dissemination of the information contained in this message is prohibited.
**************************************************

Original Message Follows:
-------------------------

Eric,
I will CC Corporate services so that they will understand as well what type of responses I get from customer care personnel like yourself.

You responded below, stating that I should "check periodically to see when this equipment becomes available" because you have a shortage of HD equipment available to my area, yet I have a service appointment scheduled for this coming Friday, in which I was told that a DCT6412 would be brought to me, I am just trying to find out why I am paying a 39.00 fee for something you say is not available to me. As a support Rep. for Comcast shouldn't you be making sure that if the equipment in question is not available then either A) re-schedule the unneeded appointment or B) try to find the equipment in question?

Jeff

-----Original Message-----
From: Comcast Ecare Atlanta [mailto:vidsupport_atl AT cable.comcast.com]
Sent: Tuesday, January 30, 2007 10:20 AM
To: Jeff Moore ~MooringTech, Inc.~
Subject: RE: Service - Comcast Cable Television (KMM24565373V70372L0KM)

Dear Jeff Moore,

Thank you for your response.

I am not understanding your rhetorical question, please respond with a actual question so that we may assist you immediately.

Please feel free to contact us if you have any more questions.

Thank you for choosing Comcast.

Sincerely,

Eric
Comcast Customer Care Specialist
**************************************************
The response contained in this message is intended for the addressee only and may vary from other responses depending on geography, promotional campaigns or other factors. If you are not the intended recipient of this response, please delete this message. Any unauthorized use or dissemination of the information contained in this message is prohibited.
**************************************************

Original Message Follows:
-------------------------

? so the service call that is setup to replace my existing box with the 6412 will cost me another 39.00 and yield nothing?

-----Original Message-----
From: Comcast Ecare Atlanta [mailto:vidsupport_atl AT cable.comcast.com]
Sent: Monday, January 29, 2007 8:05 PM
To: Jeff
Subject: Re: Service - Comcast Cable Television (KMM24556968V19032L0KM)

Dear Jeff Moore,

Thank you for contacting Comcast via e-mail.

I sincerely apologize for any unpleasant experience you had recently with your Comcast service and thank you for bringing this matter to our attention.

Unfortunately, at this time there is a shortage of HD equipment in your area. Please keep checking periodically to see when this equipment becomes available.

We appreciate your patience and understanding.

Thank you for choosing Comcast.

Sincerely,

Jason
Comcast Customer Care Specialist

********************************
The response contained in this message is intended for the addressee only and may vary from other responses depending on geography, promotional campaigns or other factors. If you are not the intended recipient of this response, please delete this message. Any unauthorized use or dissemination of the information contained in this message is prohibited.

Original Message Follows:
-------------------------

Name: Jeff Moore
Address: 2441 Hazel Dr.
Address: Atlanta, GA 30316

Evening Phone: [protected]
E-mail: jeff AT toughbooksales.com

Category: Comcast Cable Television
Sub-Category: Service

Account Number:
Comments:

This is my last hope for proper customer service as calling Comcast has been a disaster, starting on Nov. 2005 when I moved into my new home the service coming through has had major issues, including choppy picture on demand communication errors, and poor reception in general. I have been unable to
get this portion of my service fixed, so I let it go. Now after investing in a HDTV I run into yet another problem which comes from an incompatible HDMI out from the Motorola DCT3416 cable box thinking my TV is some sort of recording device immediately turning off the signal to the TV, after giving a HDCP error. I have called many times with no one knowing what the issue was, so I have gone to Motorola's site which states that the DCT6412 fixes the issue. I have scheduled many service calls to get the correct box but there is serious breakdowns between the service personal working in the field and the customer service reps. Working in the offices. I was told at one point I would need to go into a Comcast store to get the correct box and when I asked if I could have the number to the store to see if they had the correct box I was told customers could not have the number so I went anyway and stood in line for over an hour to find out they in fact did not have the box I needed. I am happy to pay over 200.00 which seems to be the standard bill I get each month, but problem after problem has left me thinking Comcast just does not care. The customer service Reps working for Comcast are rude and have a general disrespect for customers with problems. I have requested on the last 3 phone calls that a manager call me to speak about this with no phone call back. I have never spent so much time on hold, or with support staff as I have with Comcast. Like I stated before this is my last try before looking elsewhere for better service.

Read full review of Comcast / Xfinity
Hide full review
ComplaintsBoard
V
12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Comcast / Xfinity horrible service!

Comcast Telemarketer contacted me regarding using Comcast's Digital Voice System. Upon saying I was interested, but only if the following two features were available, he said he researched and found they were available.

The services are remote call forwarding and busy dial rollover. After installation I was informed neither feature was available.

Within 2 weeks both phone lines went down and I was informed that it would take, and it did take, 72 hours to repair it. The service technician went around and unplugged my several phones and when he left he only plugged one back in. Within another week, the lines went down again, this time repaired next day by replacing the modem.

I then requested AT&T switch my phone back to them. It took Comcast over 1 week to release the phone number, and then only one of the two. After three weeks the other phone number release has been rejected 3 times, stated reason, AT&T is only requesting one number being released and Comcast says they have two numbers. This is not the case as one number was already released.

Emails to Comcast and phone calls have not yet resolved this problem. One service rep at Comcast told me that I should start over with AT&T.

I was told by the AT&T rep (of course some prejudice here) that they are having this type of trouble with Comcast not releasing the numbers.

Read full review of Comcast / Xfinity and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
F
F
Frederick Altland
,
Oct 23, 2008 12:19 pm EDT

I have had Comcast Digital voice for a year and a half. I have had nothing but problems with the voice mails. It takes them to long for a call to post of the website. I keep getting errors when I log into my account. DVC error 313 and DVC 50 mostly. I'm told it's my equipment all the time. I have put fresh installs of Window's XP Home on my computer. I reinstalled the system software on my laptop still I get the errors. I even go a new machine with Windows Vista Home Premium. This is a new machine! And still those ding dongs blame my equipment. I like to know right away when a call comes in. Not 8 hours later.

J
J
Jason
,
Jul 17, 2007 8:42 pm EDT

I also can't get call forwarding bud to work with comcast. Any suggestions?

A
A
Andrew Savage
,
Mar 03, 2007 3:52 pm EST

Signed up for comcast digital voice which included voice mail. When it did not work after a week of complaints and run around, I was told there are in fact several models of phones that are not recognized by their voice mail system, sorry but there is nothing they can do. After much more complaint was told to go buy a new phone then call back and they would credit my account that amount. I bought the phone then when I called back they said oops she should not have said that. They said they would put a request in and in 4 to 6 weeks maybe I will get a credit but that they dont ever normally give credit for this. of course I was never told about incompatible phones when I signed up for plan.

ComplaintsBoard
V
12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Comcast / Xfinity tv showes a scrambled signal!

When I bought my new HD TV, I upgraded to the Premium HD Cable TV service from Comcast last year after having regular TV service with them for the previous 2 years.

I soon discovered that there were still some "manufacturing defects" in their new HD Cable TV set top box. At times my TV would change channels inadvertently, or would "freeze frame" the picture, or loose the sound entirely. Thinking this was a problem with my cable box, I went to Comcast and exchanged my defective box for another one. But, to my surprise, the same problems started within a month of getting the new HDTV Cable box. A call to Comcast tech service cleared this up. But, the problem would come back in a few days to a week. This got to be very frustrating. After a few complaints to the customer service department I was finally told they were aware of defects in the HD Cable box and that Comcast and the manufacturer were working on them. In the meantime the tech support recommended that I leave the Comcast set top box ON at all times (even when the TV is off)... this will keep the box from getting "de-tuned". I resolved that I would just have to put up with this until the fixes were made. But, after 3-weeks of keeping my cable box on 24/7, the TV suddenly showed a scrambled signal on all channels. I called comcast who sent a tech out to find the problem. The tech determined that the problem was in the TV, not in the cable box. Comcast charged me $25 for the service call, since it wasn't cable related. So, I called a TV repair service and they discovered that the cause was a burnt out circuit board on my TV... the power circuit board (PCB.) Fortunately for me, this was a warranted repair. Over the next 5 months, I watched my TV keeping the Comcast cable box on 24/7. Then, suddenly, again my TV showed a scrambled signal just as before.

This time I called the TV repair first. They determined that I had the same PCB problem as before... only this time I was over the warranty date. I had to pay for the new PCB, but the labor was still covered under my warranty. The repairman asked me if I had any input power to my TV other than the power cord. I told him that Comcast has me keep the Cable set top box on all the time regardless of TV on or off. He said that a lot of customers have experienced problems including circuit board problems from keeping their cable box on. So, I discovered it was the Comcast cable box, with it's "manufacturing defects", that was the cause of my TV problems. I called Comcast with this information to get redress for my out of pocket expenses, including a refund of the $25 service charge they hit me with. Comcast denied any knowledge that their equipment caused any problems with customer TV sets. I wrote a letter of complaint to Comcast, but did not receive an answer. I have now canceled my Cable TV service and switched to a satellite service. If you have had any similar problems please leave a comment here and do as I did and quit Comcast and write a letter to the FTC.

Read full review of Comcast / Xfinity and 5 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
5 comments
Add a comment
K
K
Kiler or Killer
Lake Worth, US
Apr 07, 2021 4:17 pm EDT

Yes, this is a common occurrence. So let me advise everyone on this issue. IT IS AGAINST FEDERAL LAW to SCRAMBLE or JAM a frequency. GO to the FFC.GOV website and file a complaint. Do NOT use any other website. I called out AT&T a few years ago. They came by with their crew to check out the line and basically admitted that was going on. NO FINE OR CONSEQUENCE became of that situation. QUID PRO QUO does exist. Grease and bribery is still going on. Just keep complaining to the FCC PLEASE

R
R
RyanMohr
, US
Nov 06, 2016 1:48 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have two televisions and my problems are my pictures get scrambled along with the sound. This doesn't happen to every channel. I also will be denied some channels that I normally watch, while a bit later I will be able to watch the channel. My DVR playback will often be scrambled, although I can watch same show on demand with no problems.

G
G
gardiner raainey
, US
Dec 08, 2009 3:03 pm EST

tv keep saying NO DATA AVAILABLE at all times

K
K
kikio
Washington Grove, US
Feb 12, 2009 3:41 pm EST

I just bought a full HDTV (1080p). I discovered that Comcast uses 1080i. That's the maximum. Apparently, no one has informed Comcast that 1080p has arrived, because when I called for information, I was variously told that 1080i is "the best, " it's my TV's fault, not Comcast's, the only way for them to tell what I have is to send a representative to my house, etc. Having been burned twice on the house calls, I declined. Can someone explain to me what's going on?
kikio

D
D
DALE G. SHIVELY
,
Apr 29, 2008 9:08 am EDT

your repeat of movies on encore is very bad. playing the same ones over and over stinks. when will this change or i look for another cable co. to make my day. lets some new ones soon. NOW NOW NOW.0

ComplaintsBoard
S
12:00 am EST

Comcast / Xfinity very poor service at high price!

Comcast has now missed another appointment ... this was to be the 5th visit to get me the correct, working cable box for my service. Its now been rescheduled -- again (it was never entered into their system). The reason for this is that they've moved a couple of the only channels I watch to the digital spectrum ... which means I had to pay lots more, get a special box (which doesn't work right) and get poorer service and flexibility for recording -- unless I pay even more to get a DVR (which I refuse to do) ... they are trying to drive people to pay more than their already inflated rates by providing poorer and poorer service and options at the less costly service plans.

There is no alternative for me -- Direct TV satellite does not work well in my location.

I can't wait until the phone companies start providing a competitive service!

Read full review of Comcast / Xfinity
Hide full review
ComplaintsBoard
V
12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Comcast / Xfinity have a comcastic day!

Just a friendly "review" / comment towards all comcast telephone service customers... Comcast doesn't care about your service issues and the reps that you speak with on the phone definitely could give a @#%@ less about your "dog that died" or you accidentally putting an "extra zero" when you make a payment through your online banking...

If you don't know how to process a payment without entering it wrong yourself, then you shouldn't have a phone in the first place... And we are all about sick and tired of hearing you cry and make excuses about why you haven't paid your bill or why its past due... And then you throw a fit when your service is interrupted for nonpay... Newsflash—this just in—pay your %@#@@ bill... You think calling customer service to cry will do some good, or even sometimes you get tired of the "regular reps" and ask for a supervisor... Well let me tell you this right now—if you yell and scream at a rep or supervisor, more than likely they have you on speaker phone and we are all laughing at your stupid, complaining, crybaby, inbred, backwoods @$$... Go change into your airbrushed tweety bird t-shirt you won at the carnival, and shut your mouth and s**k it up... If you call customer service and think "the customer is always right", you've got a lot to learn! We do not give a %@$@ now, nor will we give a @%@# if you raise your tone or say a couple "big scary cuss words"... Honestly, deal with it or go to another service provider... We are sick and tired of talking to you!... Oh and "thanks for reading my review... Have a comcastic day... !"

Read full review of Comcast / Xfinity and 10 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
10 comments
Add a comment
S
S
schemika gardne
Goodlettsville, US
Oct 03, 2010 9:02 pm EDT

i am gettin charge for a battrey that didnt work in my modem to my phone and internet serves so they made a second trip and charge. we are new to this . and all these taxes it dont make scence iam changing my serv.we have paid more taxes with comcast them i.t.r.n.s.

D
D
D31388
Shreveport, US
Mar 11, 2010 3:54 pm EST

Trying to get a human on the phone is next to impossible, not able to email you (yeah right) or connect you to another extention (and they offer phone service). If another company comes into Shreveport I am sooooo out of Comcast, maybe we need a dish, yeah like that idea. My ex works there - should fit right in with this whole situation.

A
A
Alondra Bryant
,
Aug 18, 2008 10:44 am EDT

My account# is [protected], My nane is Alondra Courtney: my address is 2944 Regent st. ; Shreveport, La, 71108. I am currently having difficulties with my COMCAST phone service.
I don't even have a dial tone, I can not contact you all at all, but
my internet service is up, I need you all help ASAP.
My business, is done by phone and internet service. Coukd someone please e-mail me and let me know what is going on and fix the matter please.

Thank you,
Alondra Courtney

S
S
Stacy
,
Jun 04, 2008 1:41 pm EDT

Well, I do agree with the original comment. I mean, why should some service rep care that I maybe...got my nails done instead of paying the cable bill? They shouldn't care.
I am a Comcast customer and have been for years. I don't agree with the prices of my service, but in my area that is about the only choice I have.
I can understand why Amish Wolverine would get tired of hearing everyone's excuses. I hear excuses on why people can't pay their bill for my veterinary services and then they walk out the door and climb into their brand new Tahoe.
I feel that Amish's comment was a little juvenile, but he/she is venting and that is always good for anyone's stress level.
Point blank: if you can't pay it...don't use the service.

T
T
tracey barnes
,
Mar 12, 2008 11:42 am EDT

my problem is that i am a person with medical problems & my phone will not ring in ever since i got my comcast triple play,why?I have m.s. & not only doesn't my lifealert not work nor an i get calls so anyone can check on me.I needed help at times and depend on my phone so please make that reliable 4 me again.I put my faith in this decision to go this way cause of my low income and i thought this was it and still believe it is kinks have to be worked out i know i have confidence in comcast it has been a month now its time o.k.

J
J
Jody Birdy
,
Jan 24, 2008 12:02 pm EST

Wow. I suppose Comcast really doesn't care about their customers. I know first hand what kind of apathy goes on in customer service at Comcast because I have my Internet, Phone and Cable through Comcast and I have dealt with losers like Amish while calling regarding valid problems with their faulty equipment and mysterious service outages.

By the way, I'm in the process of switching all of my services to another company that wants my business. I suppose that's $160 less a month comcast will be making. Probably about what Amish makes. Maybe they'll have to lay him off.

L
L
LIl Red Lette
,
Nov 02, 2007 10:53 am EDT

If you work for the company I am sure you should know that this is a bad little thing you wrote out here... I see your point and I am not saying you are wrong but this comment could cost you your job this comment gets sent out to the main people of your company and the FCC gets involved because these people you are dissing file a slander complaint and your done... Yes you have a point however you should learn to keep your mouth shut if you value what you have... and it's not always the customers fault that their service got interrupted... you people at comcast mess up and seemingly very often... that's when you tend to get people who are angry and upset when they have been paying their bill and somewhere stuff got screwed up with you guys and not with the customer.

Just remember you have to deal with it it's your job if you don't like it find another one and stop ### about it here.

B
B
bobby payne
,
Sep 10, 2007 7:11 pm EDT

yes or no ?

Thank you for your time and attention to this matter,

Sincerely,
Bobby Payne

B
B
bobby payne
,
Sep 10, 2007 7:07 pm EDT

I was wondering if it is possible to have a call list(ingoing and outgoing) for todays date (9/10/07), e-mailed directly to me at clm.swfla@yahoo.com ?

J
J
john doe
,
May 18, 2007 5:45 pm EDT

Man that rocks, I work for comcast and you are so right!

ComplaintsBoard
R
12:00 am EST

Comcast / Xfinity bad and rude customer service!

I have had Comcast for a little over a year. They came door to door through the neighborhood late summer 2005. After 4 visits to my home I finally signed up for cable, phone and internet with them. They seemed kind and promised a lot. The minute the service was hooked up, the kindness ended. We were hooked up November 2005. From the start our service was very bad. If we had a connection at all it was very poor. They were at our house dozens of times, always different people who did not know what the last had done! By March 2006 most of the issues had been solved but we still had had issues with the internet. We fought and fought, and around early spring it was finally working better. I was promised a credit for all the time we could not use it, and to this day I can not get anyone to help we find out when I might get it. Then on top of that 4 times in the last month we have lost all service. This has left us with no phone, no tv and no pc service. They can never give us a reason and they are not very nice. Even when the tv works, the pay per view is acting up. It won't order when we want, and then orders when we don't want! We have never been able to receive long distance phone calls. All of these issues are supposed to have open trouble tickets, but we never hear back. The final reason I'm writing is because yesterday a Comcast truck was at my vacant neighbor's house, and after they left our service was completely off. I called comcast within 5 minutes of him leaving. The operator told me they would turn the truck around and have him come back. that was ot 4:00pm by 7:00pm we had not heard a word. My wife called back, and after getting "disconnected" twice, she got through to a girl named Jesscica and put on hold for over 30 minutes on a borrowed cell phone. My wife explained that we had young children in the house and had no communication to the outside world in case of an emergency, but Jessica said it would take 24 to 48 hours to get someone back out. We had been more that patient at this point, so my wife asked to talk to a manager. Jessica put the night manager, Robert on the phone. Let me just say he was so rude he brought my wife to tears. He told her things like, "what makes you think we can turn a truck around for you?" and "we do not consider one person an emergency." My wife asked him not to be rude, and he told her he was ending the call. She asked to please tell her when someone would be out, and he didn't answer for about 20 seconds, they spoke slowly to her like she was a child and said, "mam you had been told several times, we will handle this in 24 to 48 hours, goodbye." I have never dealt with a company like this. I would also like to mention, there are a lot of neighbors having issues as well. Thank you for reading this, Bob Flucker

Read full review of Comcast / Xfinity
Hide full review
ComplaintsBoard
V
12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Comcast / Xfinity comcast can kiss my butt!

On 10/18/06 my internet speed suddenly dropped by 75% (like someone flipped a switch). The speed hasn't come returned as of 12/2/06. I'm on the 8mbps/768kbps tier. After numerous calls to Comcast, and numerous visits by level 1 techs and line techs, all they say is that I have a good signal and everything looks fine. But, they don't even attempt to explain or find out what is causing my problem. In the meantime, I find flayers in my Sunday paper from them, advertising their so called "Power Boost"! Not only did I not get a 'boost' but my service level has dropped 75%. After replacing every single component on my property, from the different PCs I have, the modem, router and cables (all the way to the tap), they say that there is no problem to the node either. So, my best guess is that they are intentionally reducing my bandwidth, and diverting the capacity to some other area. Maybe to the northeast where they have to compete with Vios. They'll never admit that, and apparently, they'll never fix my problem. As soon as I get some competition in my area, Comcast can kiss my butt.

Read full review of Comcast / Xfinity
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
T
12:00 am EST

Comcast / Xfinity comcast customer service nightmare!

I have a major complaint with Comcast digital voice service. Last month someone called into them and impersonated my wife, gave our home number, address, and had our phone service disconnected! That was easy! It then took us 5 days to get our service restored. This after several calls to their "customer advocacy specialists" and escalations.

Next, this past Friday, our phone service mysteriously stopped receiving incoming calls. We can make calls out, but when dialing our number callers get the famous "You have reached a number that has been disconnected or is no longer in service." I called them on Friday and was told 24-72hrs for repair. So that time speeds by, and still no incoming calls. So I called on Monday and was told by a "customer advocacy supervisor" that the trouble ticket would be escalated and most likely repaired that evening. He also offered me a $25.00 "customer satisfaction" credit on our account. Monday evening comes and goes, and still disconnected, so I called them again yesterday and was told that it has been escalated to Verizon, and it is out of their hands! Estimate: 48-72hrs. I was also told by another "customer advocacy specialist" that there was none else I could speak to beyond her, they don't have a consumer affairs hotline (just a PO Box in Texas), and there was no more information she could provide me. She won't give me her last name, number (understandable I suppose), or even which office she works out of (that's less understandable). Her supervisor just does "administrative things", and her supervisor's supervisor also just does "administrative things". She also told me she would be happy to take a disconnect order from me. Nice people! Talk about no accountability, no responsibility and the burden of getting something done squarely on the consumer.

By the way, because of the security issue with the first incident, I asked at that time to have a security password put on our account so that random people who happen to know our address (which unfortunately is listed) can't mess with our account. You would think that after what happened they would ask me for that password, but I have yet to be asked for it once during any of my calls in to them. Each time I ask about that I am told, yes, the password is noted on the account and, yes, they "should have" asked me for it. Wow...

So we're going on day 6 of disconnected phone service, Comcast has no information and no way to voice a complaint, and we are running up our cell phone minutes taking calls on those. It seems like a $25.00 credit is just not enough.

In my opinion, Comcast digital voice customer service is just about the worst out there. I've already got an order in with Verizon to port our number over, but that will not likely occur until Monday. I'm also switching over from Comcast cable internet to Verizon high speed DSL at the same time, just out of principle!

Beware!

Read full review of Comcast / Xfinity and 9 comments
Hide full review
9 comments
Add a comment
I
I
in-nana
, US
Aug 06, 2011 3:51 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Ack, I posted it in the wrong thread? Sorry..
I just registered awhile ago .. totally a newbie at this.. :(

I
I
in-nana
, US
Aug 06, 2011 3:39 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hmm, all these complaints about returning AT&T equipments make me suspicious. Maybe this is what AT& T wants, it doesn't want to accept our equipments in their stores so they can con us all and say that they did not receive the equipments hence the huge bills for the unreturned equipments.

But good thing you guys know that you have to ship them back as I had no idea and boy did I get the biggest surprise when I tried returning the equipments to the store. Turned out even the corporate store does not accept and will not even help you with your problem, there is no other option but to go to UPS and ship these damned equipments. The young lady at the corporate office @ Monument Blvd. told me that I can leave the equipments there but they will just throw it away and at first I told her, "yeah these are your equipments you can throw these away" but then since they will not even acknowledge the return, no scanner to scan the serials and since they said they won't even be able to look into my account, I decided I had no choice but to bring it to UPS. But my blood pressure did go up with the way these sales people are so cocky. The manager did apologize but still he has this air like he is not sorry. Anyway, hopefully when I return thru UPS, they will get the equipments right away and not charge me $150 each.

Yesterday I had Comcast installed, TV and INTERNET and PHONE with a free HD-DVR for only 89.97 . I had no reason to stay with AT&T which I pay $112 just for TV and internet alone. AT& T's internet sucks and the TV connection keeps getting cut off so goodbye AT&T ! I will never get your services again !

S
S
Stella T
York, US
Aug 01, 2011 11:13 pm EDT

I am very upset about paying Comcast digital voice modem rental fee. It was $5 before and is increased to $7 now. I would like to purchase my own modem so that I don't have to pay $7 each month to rent from Comcast. However, I called Comcast quite a few time but was always told I cannot use my own modem even if I purchase the right model. I think Comcast is ripping the customers off by charging $7 for renting a modem to go with their digital voice. Customers are forced to pay for a modem fee of $7 because Comcast won't allow you to purchase or install one. I just hate to think how much money we have to pay per year for renting a stupid modem from Comcast. It is extremely unfair to Comcast customers.

T
T
01tx
, US
Jan 07, 2010 5:09 pm EST

Does Comcast ever fix the problem of not receiving incoming calls?

N
N
nina
,
Aug 30, 2008 3:13 pm EDT

i'm not even going to begin typing out my millions of problems with comcast. screwing me out of money, phone not working, wrong internet, wrong cable packages, idiot techs, idiot reps .. waste of money .. about 140 a month before payperview and i have the world's most horrible service.

M
M
margaret lee
,
Jan 12, 2008 7:23 am EST

Comcast Nightmare: I have the 3 service with comcast. phone, internet and tv, a week before xmas our phone number changed out of the blue and so anyone calling our original number got a disconnect recording. Got it fixed then in a few days it went back to the new number, again, out of the blue, now, it gets worse, found out that our original number was being routed to the home of a comcast service technicians home and how do I know this? On one of my many calls to comcast tech I actually got the tech who was getting my phone calls, the nightmare continues, they then disconnected my original ph number and then gave it away to a new customer within 4 hours or disconnecting. all throughout christmas and new years 08 this went on and on, finally the came out and changed my modem, saying the tech had my number, holy moley, thought it was all fixed. noooooo, today i was looking for a phone number and went into the digital voice online and there was a list of phone calls that i did not recognize, werent mine, and so im now getting all of the logs from the 2nd number i was given (if your confused, you should be). where are my calls and logs going? talk about breach of security, hope that washington isnt on comcast, bin laden probably has georges number. go figure.

J
J
Jim Roberts
,
Dec 03, 2007 3:30 pm EST

I canceled my digital voice 4 months ago and am still getting billed for it. Every time I call [protected] I waste over 1 hour and get a total run around. Does anybody have a direct phone number for the Digital Voice Billing?

M
M
Matthew Carlone
,
Jul 28, 2007 8:37 am EDT

I am currently on day 7 or 8 with incoming calls problems with Comcast digital voice. Same problem as yours--outgoing works, incoming gives an error. My neighbor has the same problem. I called 4 days ago and was told the problem would be fixed in 34 hours or they would send a tech out within 48 hours after the initial 34 hours of my tech support call. No tech has come. Completely disgusted by CDV.

Also note that I was fighting a billing error for 18 months. It was finally corrected last month, but it only took dozens (maybe 4 dozen) of calls, and four service interruptions because of the issue. Each interruption took 7-21 days to repair, and meant loss of phone, Internet, and TV. It's now only been 6 weeks since my bill has been straightened out and now this...

J
J
John Doe
,
May 09, 2007 5:30 pm EDT

Hey, I work for Comcast, in the CDV department, and it really sucks, we gets all of the complaints the disgruntled customers, but hey it's not the reps we are limited, the cdv service bites really bad it needs to be regulated, then Comcast can start to care about the cx. lately it seams all they care about is the new customer, They got to take good long hard look at the customer's they got know, 30 million cx's with cdv, and out of that 30 million 20million cx's don't have much trouble, but for those that do good god if it where me the third call would have been transfer me to retention my service is not up to par and shove your credits and promos up your a**, but to all of the upset people when your talking with a rep where limited to what we can do, hey I agree with every ticked off customer, but when a customer attacks me for a Comcast issue there is no way in hell I'm going to help you out. So show kindness and I'll give you a months credit, go to bat for you do what I can. The cdv service is a internet service, it's not considered a phone service, if it where then it would be regulated and Comcast would have to get on the ball, so start sending letters to the fcc or who ever regulates the phone service, because Comcast has to wake up. Peace out, and just remember when you call a help desk your speaking with a human not an animal so yelling and screaming like a two year old is going to get your ### hung up on. Put the show on the other foot, would you want me in your face screaming and baling at your place of work?

ComplaintsBoard
D
12:00 am EST

Comcast / Xfinity no service, no internet!

I have had Comcast cable and high speed Internet for a long time. I've never been completely happy with them, but since they are the only choice, I've tried to cope. This latest problem started in June 2006. Occasionally my Internet connection would go out and eventually come back on. There was no pattern as to when it went out, or for how long. When it would go out, the "On Demand" service for cable TV also went out. I think most intelligent people could assume the problem was either somewhere outside of my home, or at the point where the cable enters the house. Well a very nice technician came over, replaced all the connections on the inside, changed some of the cables, and checked the box outside. Since everything was working, we thought that would end the problem. Well a week later the problem was back. So I call Comcast and had to repeat the entire problem again to cust. serv. They sent out another tech. who proceeds to do the exact same thing the 1st tech did. I told him the other tech. already did that. Finally he agrees with me and orders a line tech to check the outside line.

A few days later I get an automated call saying the problem was fixed. It worked ok till about the week of Sept. 25 Had I known that Comcast treats there customers so poorly I would've kept a record of all our conversations. Since I didn't, some of the following dates, times, and conversations are approximate. Around the 25th of Sept. the Internet and cable started acting up again. It was doing the same thing as in June. I called and set up an appointment. A day before the tech was supposed to come out, I got a voicemail from Comcast stating they had fixed the problem. I didn't know this means they canceled the appointment. I called again and set up another appointment between 3 and 5pm. Comcast called me at 1:00pm and left a message saying the tech. was at my door and no one was answering. 1:00pm? I never would've set up the appt. at 1:00 since I know there was no way I or anyone else could be there. I had set it up for the hours of 3-5. So, after another 20 minute phone call, I set up another appt. for Fri. Oct 6. This is when we had some bad storms and the cable lines were out for everyone. I got another automated call from Comcast stating that the problem was fixed, and if I was still having problems, call them. I called, and was told that I had to set up another appt. I asked to talk to a supervisor. Instead of a supervisor the cust. serv. rep came back and told me that she would personally credit my acct, and that since they were still showing an outage in my area, she could not set up an appt, but stated that she will call me later in the day. I explained to her that my problem occurred well before the storms knocked out everyone's service. This was supposed to be on Oct 5. I never heard back from her so I called Comcast that night for the 10th(?) time. Again another 20 minutes of waiting. Again I had to repeat the whole story, and the cust rep put me on hold while she tried to reschedule yet another appt. I got tired of waiting so I hung up. This morning, Oct 6, I once again called Comcast and I told the cust rep that I wanted to talk to a supervisor and that if he came back on line, I would cancel my acct. Well, he did let me talk to someone named John. I also learned they had scheduled another appt. with out asking me on Oct. 9th at 1:00pm. As I told them and stated here, there is no way I could be home at that time. Once again I had to explain the problems I was having. He didn't seem at all sorry for the hassles. He then said he would set up another appt. I TOLD HIM TO CANCEL ALL MY SERVICES. his REPLY, "OK, LET ME TRANSFER YOU" No effort at all to keep me as a customer. I hung up.

My home phone uses the Internet to make and receive calls. When the high speed Internet service goes out, so does my phone. This creates several problems. Most importantly, if there is any kind of emergency at my home I CANNOT CALL 911! Also, when my phone is out, if my mom needs me for anything, she may not be able to get ahold of me. She is 74 years old, and in poor health. Yes I do have a cell phone, but it's not always close by. I need that home phone working.

On 10-11 I received a call from Marta Gardner, an executive with Comcast, regarding my BBB complaint. She was very nice and is trying to get this problem resolved. We set up an appt. for 10-12 after 2:45pm. Later on I got another automated call saying my appt. was scheduled on 10-13 between 10am and ? I called and left Gardner a message. This morning, 10-12 at 8:00am I got another automated call from Comcast stating "recently technicians found and corrected a problem in your area..." Well we all know what this means, yep, my appt. has been canceled and It'll bee another week or so, AGAIN! It is now 9:30 and I have not heard from Ms. Gardner yet.

10/14. Talked to Marta yesterday. Supposedly someone was out and checked the lines outside. Everything was working fine till this morning when the same old problem started up again. Now it's Sat. night and it's getting worse. Now along with the Internet and "On Demand", every channel seems to break up, and the sound just makes a squealing noise. It comes and goes. I understand that sometimes these problems happen. What I am really upset is that it's been since Sept. 27th and nothing has changed. I think that Comcast owes me for all the BS they've put me through. I will get credit for all the time I've had this problem, but that doesn't compensate me for all the time I've wasted on the phone, not to mention all the minutes I've used up on my cell phone.

10/17. 2:30pm So far today I've lost the Internet connection 3 times that I know of. The cable TV signal is also being affected. I just left a message for Ron Ford, and another one for Marta Gardner. She has not responded to the 2 previous messages I left for her.Ford is the man that came out last Thurs. and supposedly tested the cable system outside. I thought that Comcast was going to take this seriously by having these 2 people get involved. The way it looks now, that was just a cover up. Nothing has changed since Sept. 28

In conclusion, here's the highlights. Comcast is giving me the run around. I've had to call them over 29 times, and have spent over 125 minutes on the phone, 81 of those minutes were charged to my monthly allowance on my cell. Every time I talked to Comcast I had to repeat everything. Then I would get A different solution.

Read full review of Comcast / Xfinity and 3 comments
Hide full review
3 comments
Add a comment
D
D
Dean
,
Dec 16, 2007 6:26 am EST

Comcast! well at least you get service from them, I am 300Ft from the last connection and they want $6000.00 to install me a line. These companies are too bug, they need to be broken down into smaller companies to provide a better service to everyone. Bush/Republicans have to go and monopolization needs to end!

See where monopolization get you! Bill Gates, Comcast, Verizon to name but a few, they all suck!

L
L
Lynn Morgan
,
Sep 27, 2007 6:56 am EDT

I had same bad experience with Comcast. Internet service isn't fast enough when everyone is on TV. Once the cable service went down, you lost not only TV, also internet and phone. Last year, we had no service for two three days. Another thing made me so frustrated was when I try to disconnect the services, the service representative asked me why I am leaving, and then after I told her my reason, she started telling me how bad the DirecTV and Verizon internet services are and non-stop for 2 minutes. I suggest Comcast should watch itself instead complains other company. I think few years ago, at least their customer service was fine.

Valerie
Valerie
, US
Dec 12, 2006 5:14 pm EST

Comcast has taken over existing Adelphia customers in our area. We just received a letter, on December 9 2006, informing us our existing services and pricing are going to be changed on January 1, 2007 and we must choose which package we want to change to by then.

The problem is:

1. There is no specific information on what the new packages will consist of for us to base decisions on.

2. According to the Comcast support center and the Comcast website we are not Comcast customers and they do not have any information available for us.

3. If we fail to choose from the grab bag of packages, since we can not find out what they consist of, Comcast will be charging us for each individual channel existing on our Aldelphia accounts.

4. My Internet connection fee is scheduled to increase from $39.17 to $59.95 a month! What a jump for the same service!

All I need is for them to provide me with a line card listing what each of the new packages are and what the Internet service options are. But, since we are not Comcast customers we can not get this information?

So, how can they just make these changes without any consideration for their new, and "Have no choice in the matter" customers?

Thanks for dumping us Adelphia.

ComplaintsBoard
P
12:00 am EDT

Comcast / Xfinity cable jerks!

I placed a service call in 4-2005 for poor Internet connectivity, and poor cable signal. Comcast contractor determined that the underground cable was defective and that it needed replaced. After 1.5 years and multiple attempts to get Comcast to fix the problem, I give up. I am an idiot for letting them keep me on the hook. I will be going to DirectTV and Verizon DSL. I am giving up Internet speed for reliability. Comcast should be paying me at this point. It is now 7-2006, and no one has responded after my most recent attempts to get this fixed. Just incredible. Comcast is a monopoly. Don't think otherwise. The Govt. made AT&T break up because they were a monopoly. Comcast needs to get their act together. Just because Oil is expensive doesn't mean that Comcast can keep raising their rates whenever they feel like it. Please make sure you understand the difference between Cable systems and Satellite systems. You will see that Satellite is more reliable than Cable. A few minutes of off air is nothing compared to hours and days of down time due to area power failures. And for you idiots that think IP phones are the way to go………..think again. When the power goes out, does your IP Internet phone still work? It does not. But pick up a regular phone and there will be dial tone when the local power is gone. What does that tell you? These are the reasons why I am going back to Satellite for TV, and over to DSL for Internet. Reliability. I will take Reliability over speed any day.

Company details:
Downingtown, PA. area. Suburban Philadelphia……………..Home of Comcast, the cable jerks.

Read full review of Comcast / Xfinity
Hide full review
ComplaintsBoard
F
12:00 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Comcast / Xfinity high speed internet sucks!

We have been trying to get Comcast to repair the service lines to our home in Wrightstown, NJ for two months. We have talked to countless service representatives that have doubled talked, lied and even hung up mid conversation. They only have first names and pass us back and forth from person to person. We have been left on hold while the representative looks for a supervisor for 30 minutes and then they hang up. Two months later we have never spoken to anyone other than a representative. We have had two or three service calls from tecs that say the problem is in the underground wires and they can't fix it. They refer it back to the office for a "senior technician" to deal with. Nothing happens. This is an abuse of their franchise agreement.

One service rep told me if I didn't like their service I could go to another company. We can only get high speed internet from Comcast as DSL does not serve our phone number. Right now I am using dial up.

Elizabeth

Company details:
Comcast internet service in New Jersey [protected]

Read full review of Comcast / Xfinity and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
I
I
insane111
Baroda, US
Feb 19, 2010 2:56 pm EST

Comcast is a horrible company, our internet and tv go out when ever it wants to go out, up here in Southwest Michigan that's the only fast internet we have so we have to deal with their crappy service, the employee that came to setup up our internet and tv didn't ever give us up to date receivers for the tvs, they just gave us the ones he had left in the van

P
P
Patti Connelly
,
Apr 24, 2007 4:27 am EDT

Since Comcast took over for Adelphia, our service in the Colorado Springs/Monument area has been horrible. Our "high speed" internet, digital cable and Vonage (VOIP) phone have suffered irreparably. No real corrective action has been taken and our bill is due to increase, due to Adelphia fees being lower than Comcast charges.

Comcast customer service is the most incompetent bunch of rude, impertinent and seemingly uneducated group of individuals that I have ever had the displeasure of speaking with--passing the buck continuously, keeping customers on hold for inordinate amounts of time only to then not resolve the issues. I have had no luck in actually speaking with a Comcast rep who cares to truly resolve my issues, neither technical nor billing. We are so sorry we decided to rely on this sub par company instead of going satellite dish and DSL!

ComplaintsBoard
V
12:00 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Comcast / Xfinity customer service is god-awful!

This problem started months ago when a technician came out to replace a modem and told me that the signal coming into the house was a little low.

I'm not going to say anymore than that...for now.

On 8/6, my high-speed internet service was running at speeds near 1990's AOL dial-up, if i was lucky. I called customer service, and the technician on the line told me that my modem was showing a 20% packet loss. Anyone who knows t-com knows that is impossible to use. She checked her schedule, and told me the earliest that they could get a tech out was 8/13...an entire week later...and on a Sunday no less! She advised that i call the local office on Monday when they opened to see if they could escalate and move my appointment up. I called Monday and was told they had a cancellation and could come out on 8/11, which is a Friday. Better, but still not good. I work from a home office, which means my cable modem is my lifeline. To be out for a week wasn't good, but i took the new appointment anyway.

On 8/9, I called again to see if there were any more cancellations. The recording said my service call was still scheduled for 8/13. This is not good. I spoke to a supervisor who told me that the dispatch system shows me as down for 8/11, but the system the call center tech looked at showed it incorrect, and it was in fact scheduled for the 11th. Okay. Fine. At least I got the supervisor's name.

Today is the 11th. The rescheduled appointment was between 9am and 11am. It is now 2:30PM as I type this. I called at 10am to make sure he was coming, and was told he was. I called back at 11am and was told...can you guess?...that my appointment wasn't until Sunday, 8/13. I flipped at this point. I was told that there was nothing they could do except offer me a $20 credit because the call had been assigned to a technician.

Forget the fact that I was lied to by a supervisor. Forget the fact that that supervisor apparently doesn't exist, since no one knows who I'm talking about when I call now. Forget the fact that it's still been a week with service that makes me think dial-up is great. Before writing this, I have submitted a complaint to the Better Business Bureau, a complaint to the State Public Utilities Commission, and will be writing a letter to my township government urging them NOT to grant Comcast a renewal on their charter, since that expires this year. $20 and a credit for the downtime is unacceptable. How about the cost of the additional cell phone minutes I'm using, since my VoIP isn't working? How about the cost of gas I use driving to the nearest company office to work? $20 doesn't come close, folks. If you tell me you're coming at a certain time, be here. Don't lie about it because now you've got an angry customer with a podcast and a voice that will let people know this entire tale. When the supervisors are so incompetent that they have to lie to keep customers happy, then your company has a BIG problem that you NEED to deal with.

I actually work for a company that is in direct competition with Verizon, but their DSL service is looking better and better every day this event goes on. Oh, I also was sucked into their DVR service. The first box wouldn't record. The second box recorded, but go so hot that it melted the molding on my tv stand. The 3rd box also gets hot, but I've since installed a ventilation fan to keep it from doing more damage.

And if I hear "I'm sorry for your inconvenience, sir" one more time, I'm going to go postal on someone. Be sorry all you want, doesn't change the fact that your customer service is god-awful on a good day.

Read full review of Comcast / Xfinity and 30 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
30 comments
Add a comment
A
A
addie micheli
, US
Mar 02, 2024 5:52 pm EST

I am the maint/chairman and this has been this way for quite some time. Thought there is a rep that checks these issues reguraly? this is hazardous. The addresses are again here in foster city calif 94404. At 725-comet missing dome & between 719 & 721 comet cracked dome needs replaced. Asap

J
J
jennifer eyster
, US
Dec 16, 2023 3:53 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Xfinity said I need to change my password they won't let me it comes up saying email me a number or text it does not work I have spent hours on the phone with people who keep transferring me everywhere and I keep getting cutoff, between my phone internet and cable stations my bill is over 400 a month I will start looking into something else

M
M
MiPo
, US
Nov 05, 2023 1:10 am EDT

On 10/23, Comcast disconnected, a fully paid account, without authorization and without approval of owner, when another person called to set up a new account at the same address. Not able email CEO to file a complaint, it's a public company.

A
A
Alice Nelson
Chicago, US
Jul 26, 2023 2:15 am EDT

Just needed to communicate with a customer representative ( a person).

The selections on the automatic phone does not allow you to speak with a person.

M
M
Myron Schroeder
, US
Jun 10, 2023 5:43 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Send Call Log for Feb 28. 2023 to georgexyz@comcast.net.

Thank you.

V
V
Varun Gariney
, US
Mar 11, 2023 6:51 pm EST

Such a worst website of all time. I couldn't login from smartphone app and using laptop it asks me to verify my identity a 100 times.

The IT Team has to be fired for doing this.

P
P
peter everts
MARLBOROUGH, US
Jan 31, 2023 6:05 am EST
Verified customer This comment was posted by a verified customer. Learn more

i had comcast for 8 years,no problems.this last year i mailed my check to comcast only to find they didnt have my money after a month.they disconected me ywice saying they dint get it.a customer told me the company takes forever to cash checks.i called and they yelled at me.i left comcast after they insisted i was a outstanding customer.

M
M
Matt Diguglielmo
, US
Jan 22, 2023 11:23 pm EST

Went to get a Apple 13 mini and the rep ended up putting a 14 plus on my account. Says it was a mistake, which I find hard to believe. Anyway am biing billed for 2 phones a 13 mini and the 14 plus. has been over 30 days and issue still not resolved. Very frustrated have been in the store 7 times and still no resolution.

P
P
Please stop lying to your customers
Auburn, US
Jan 14, 2023 9:07 am EST
Verified customer This comment was posted by a verified customer. Learn more

On December 21st I submitted a request to have my utilities marked. Someone from Xfinity came out and opened the box on my house. They removed my cable splitter and did not secure the box leaving it exposed to the elements.

Reference ticket #[protected], [protected] and job order #984159

As given by Xfinity rep. after more than 2 hours on phone.

View 0 more photos
V
V
Vanessa L
Hedgesville, US
Jan 08, 2023 6:06 am EST
Verified customer This comment was posted by a verified customer. Learn more

Cable line snapped in half during winter storm and been trying to get it back up and running been without for over 10 days now and can’t talk to an actual HUMAN have been lied too from them when they will be out here to fix the problem

ComplaintsBoard
C
12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Comcast / Xfinity - once you get into it, you can never get out

This is an addendum to my earlier complaint about Comcast phone service in Montgomery County, Maryland. Since I recorded that complaint, problems have worsened. Comcast has scheduled and failed to keep two appointments, trapping me at home for six hours, to no avail. I have, by this time, spoken with no fewer than 13 customer service or tech reps, a...

Read full review of Comcast / Xfinity and 11 comments

Comcast / Xfinity In-depth Review

Customer Service:

The customer service provided by Comcast/Xfinity is highly responsive and available. Their representatives efficiently resolve issues and address concerns, displaying a friendly and professional attitude.

Service Reliability:

The internet, cable, and phone services offered by Comcast/Xfinity are consistently reliable. Service outages are infrequent and of short duration, resulting in overall satisfaction with the reliability of their services.

Pricing and Value:

Comcast/Xfinity ensures transparency in their pricing plans and fees. Their services are affordable compared to competitors, offering great value for money in terms of service quality and features provided.

Internet Speed:

While the advertised internet speed may not always match the actual speed experienced, Comcast/Xfinity maintains a consistent and stable internet connection. They offer high-speed options that perform well.

Channel Selection:

Comcast/Xfinity provides a wide variety and range of TV channels. They include popular networks and premium channels, allowing flexibility in customizing channel packages to suit individual preferences.

Equipment Quality:

The modems, routers, and set-top boxes offered by Comcast/Xfinity exhibit excellent performance and reliability. The installation and setup process is easy, and their equipment is compatible with third-party devices and services.

Contract Terms and Flexibility:

Comcast/Xfinity ensures clarity and fairness in their contract terms and conditions. The length of the contract and cancellation policies are reasonable, and they provide flexible options such as month-to-month plans.

Bundled Services:

By bundling internet, cable, and phone services, Comcast/Xfinity offers benefits and savings to customers. They also provide additional features like streaming platforms or home security, resulting in overall convenience and value.

On-Demand and Streaming Options:

Comcast/Xfinity offers a wide selection of on-demand content, ensuring high quality. Their streaming platforms and apps are user-friendly, and streaming is available on multiple devices.

Overall User Experience:

Navigating Comcast/Xfinity's website and managing online accounts is easy and user-friendly. Billing and payment processes are clear and accessible. Overall, customers are highly satisfied with the company's services and user experience.

How to file a complaint about Comcast / Xfinity?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Comcast / Xfinity. Make it specific and clear, such as "Unexplained Charges on Xfinity Bill" or "Comcast Service Interruption Without Notice".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Comcast / Xfinity. Include key areas such as customer service interactions, billing discrepancies, service outages, installation or service appointment issues, and any misrepresentations of service. Be specific about the nature of the issue, including dates, times, and any relevant details of transactions you had with the company. If you attempted to resolve the issue, describe the steps you took and the responses received from Comcast / Xfinity. Clearly articulate how this issue has personally affected you, such as inconvenience, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as bills, correspondence, or service records. Be cautious not to include sensitive personal information like social security numbers or full credit card details.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Comcast / Xfinity. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service restoration, compensation, or an apology.

7. Review before submission: Carefully review your complaint or review to ensure it is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint or review. Ensure that you have filled in all required fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint or review, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Comcast / Xfinity or from other users who have had similar experiences.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Comcast / Xfinity contacts

Phone numbers

+1 (800) 934-6489 +1 (877) 231-8749 More phone numbers

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Comcast / Xfinity?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Comcast / Xfinity Customer Service. Initial Comcast / Xfinity complaints should be directed to their team directly. You can find contact details for Comcast / Xfinity above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Comcast / Xfinity. Discuss the issues you have had with Comcast / Xfinity and work with their customer service team to find a resolution.