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1.3 2935 Reviews

Pizza Hut Complaints Summary

216 Resolved
2718 Unresolved
Our verdict: If considering services from Pizza Hut with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Pizza Hut reviews & complaints 2935

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Newest Pizza Hut reviews & complaints

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W
12:00 am EDT

Pizza Hut poor service!

The service form the Pizza Hut at 2724 W. Mercury Blvd. Hampton, VA. 23605 that i got was not what i expected it to be. I placed an internet order about 10:30pm and i was paying with a credit card. They called me about 10 mins till 11:00pm and stated that my card was declined and said that I had 10 mins to call back with my new card number. When i called, I was refused service because she said they were closed but still had 5 mins till 11:00pm. I am out raged because i order from Pizza Hut a lot.

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12:00 am EDT
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Pizza Hut - rude employees!

I called to order dinner last night. The total came up to 27.07. My husband reminded me to mention that we had 50 dollar bills so I asked if the delivery guy have extra change on him. The woman told me very rudely, "No, he can only have 20 dollars of change." I hesitated, "Well, OK then. Thank you." She hung up before I can finish the sentence. I told my...

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M
12:00 am EDT

Pizza Hut donation for cancer foundation!

We are a small community in Sheridan County Nebraska, which is a county made up of ranchers and a lot of hard working people. I am a cancer survivor, as is my friend. We have started up a cancer foundation for the county called C.A.R.E. (cancer awareness resources and expenses). We must travel at least 125 miles one way to get cancer treatments and many just simply do not have the money. This foundation will help to pay their out-of-pocket expenses, as well as provide support groups, information, and a list of drivers. We recently asked Pizza Hut for some gift certificates for children as we are having a large Walk-A-Thon on September 22nd. We received only 6 such certificates for personal pan pizzas. Subway gave us 30. It seems like the message Pizza Hut was delivering was that we are not important. It seems a shame, since they are the only Pizza Hut for 90 miles and I really don't feel like giving them business anymore.

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Sarah
,
Aug 21, 2008 3:54 pm EDT

the money does not come out of their pocket, it is part of the monthly allowance, and they can write it off thru the company as a donation, they actually save money by making the donation

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Bonfyr
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Feb 26, 2008 8:50 pm EST

The money for the food comes directly out of the manager's pocket. Do you know the manager's situation? Did you ask? I agree with the first comment, you ingrate.

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Jacob Ronald Sharp
,
Jan 16, 2008 7:31 am EST

I say that pizza hut is a cheapskate company

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Chumley Smithers
,
Sep 19, 2007 5:38 pm EDT

Give back the certificates; if you can't be grateful for even a small act of charity, you do not deserve it.

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A
12:00 am EDT

Pizza Hut order not complete and rude shift manager

My name is April Brumback and myself and my family had a coupon from the internet site for 2 pizza's anyway you wanted for 19.99 and first of all when we had ordered our pizza's we had ordered 1 supreme and 1 meat lovers.. we were informed they were out of all meat except for sausage, pepperoni and the extra cheese and no discount was given and we still had ordered 1 side of anchovies and 1 side of jalipeno peppers and 4 tomatoes sauces and 4 cheese sauces and did not get them with our order, when we had called to let the location know they told us we would have to go and pick it up.. So I myself had called up there and the shift manager Terry had told me the same thing and was very rude during our conversation and told me I can just hang up on you. When I proceeded to explain the situation, she hung up on me.. We will not be eating Pizza Hut again!

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Bonfyr
,
Feb 26, 2008 10:51 pm EST

That's your best bet.

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J
12:00 am EDT

Pizza Hut first there was late pizza then there was none!

On 6-26-07 I ordered pizza hut online (Delivery), my order was expected to arrive a 7:21pm but it came at 8:40pm and it was the wrong type p'zone. The driver apologized and said,"the other driver refused to come delivery to n. W. Moultrie!" (The majority of the residents are african american).

The next day 06-27-07, I ordered pizza hut online again. Order was due at 9:21pm order arrived... Never! I loaded up the kids and we went to pizza hut but they had closed. For years I have done business with pizza hut never knowing that if you stayed across the street from a public gym (With a police substation on the side), have hungry kids waiting on food and live in n. W. Moultrie, that your meal will only be delivered if a certain driver is working.

This is ridiculous. I will once again go to pizza hut, but this time I won't order I want answers. I've always stayed in n. W. Moultrie, ga. 32 yrs.in the same place ordering pizzas, shopping, etc... I'm disgusted!

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Kat
, US
Mar 11, 2009 1:31 am EDT

Pizza Hut pizza is so poor in quality for the cost. Years ago it was awesome, now it's like eating cardboard! You can send all the coupons you want, we would rather eat from a local shop that is made with real cheese and an abundance of toppings when you order them. If I order a mushroom pizza I'm lucky to get 2 mushrooms sliced up. And time and time again, when I've had onion on it, it has been the damn skins...gross, cheap, tasteless. In these economic times you best watch your step or you will be asking for a bailout! We won't miss you when you go...

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miss H
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Jun 09, 2008 2:16 pm EDT

Today I had a horrible experience with the store manager Noel located at 220 Marrietta Hwy, Canton, GA . My son and I placed an order to your Canton store [protected]) we were told that our order would be delivered by 4:04. Around 4:15 my son called back and was told he never made the order? When he told the young lady that answered the phone that he remembered her voice she told him that he was wrong! He then asked to speak to the Manager Noel who decided that she would set him straight by telling my 18yr old son that he must not know how to dial the phone ( dripping with sarcasm) and then hung up. I called back to understand why she felt the need to be so rude and I also wanted to make sure that we were dialing the correct number. I guess Noel felt that we were getting on her nerves and decided that she was going to start yelling at me! Noels felt that if she yelled in the phone several times like I was an animal that would make me go away. No it did not work it only made the situation worse. Now I am angry and asking her if this is the way she treats all of her customers when things go wrong and her response was " I TOLD YOU YOU DID NOT ORDER A ###ING PIZZA FROM THIS STORE"!. This was not the right choice of words at all! I then called the store back and asked for the name of the area manager or the owner of the franchise and again Noel decided to be nasty and hung up on me! Two minutes later a delivery guy calls and tells me that he has is trying to find my home so I give him directions and hope that he gets here soon. Then I get a call from yet another one of your people telling me that there was a mix up and the call went to the wrong store and he would not be able to deliver to my home we are to far away and he will have to call Noels store so she could send it from there. I declined that order. I would greatly appreciate a response from you.

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Sherry
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Mar 17, 2008 11:43 am EDT

Last night went to pizza hut, ordered a pan supreme and had very scant amount of toppings, was very dissappointed, two weeks prior ordered personal pan supreme, another customer came in after me and ordered large pizza got his pizza in 15 min, got mine in 30 min

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Bonfyr
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Feb 26, 2008 10:26 pm EST

Next time, go pick it up. Anyone who has been robbed in a certain location is not going to want to go back. Lives ARE more important than pizzas.

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kp
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Dec 19, 2007 1:17 am EST

Don't take it personal that you live in a bad neighborhood and drivers don't want to risk being robbed, or their lives over pizza.

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J
12:00 am EDT

Pizza Hut food never delivered!

Today at 9:50PM I ordered a double order of mild wings and a 2 liter bottle of pepsi through the Murray, UT Pizza Hut to be delivered to my home in Midvale.

i got on the phone, and placed my order and was told it would take about an hour. Here it midnight and still no food, no way to get ahold of anybody to ### at them for their blatant disregard for their customers.

Been searching for a complaint phone number which I know is on the side of pizza boxes. However I cannot find the number anywhere. This is not the first time this has happened, the last time my order was horribly late, i was quoted 30 minutes for delivery and 6 hours later my food finally arrived. The driver complained that I wouldn't give him a tip, and I complained that I had to wait 6 hours to eat my dinner. It is really pissing me off that pizza hut has this stuck in their head that it is okay to allow someone to pay by credit card over the phone, but to never deliver their food.

What the f*ck is wrong with the people who work for pizza hut? They had to have been dropped on their head a few too many times, or perhaps they've been sniffing raw dough for too long. That I do not know, all I know is that i am royally pissed the ### off that this continues to happen to me and my family. I will be complaining to HQ as soon as i can find a number for them.

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12:00 am EDT

Pizza Hut poor product quality

I visit pizza hut regularly. I like chili flax as toppings. I feel the quality of chili flax (in sachets) is very poor. It lacks real chili flavor, pungency and redness. Each pouch of chili flax at pizza hut needs to be analyzed for quality. It should be tested at Spice Board of India or at any recognized private spice manufacturer to determine the parameters of good quality crushed chili.

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12:00 am EDT
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Pizza Hut - poor customer service!

On April 05, 2007, I called our local Pizza Hut, located on Tusculum Blvd Greeenville TN at 7:25pm. I ordered a large thin crust pepperoni and cheese pizza for "carry-out". The Pizza Hut representative told me that it would be around 25-30 minutes. At 8:05pm, I went to pick up my family's dinner. The cashier attendant found the order in the computer...

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S
12:00 am EST

Pizza Hut lying cashiers

I received 2 have one on us coupons because my food was under cooked. I used the first coupon at the Sandy Springs pizza hut on Roswell Road without any problem. I called pizza hut on Candler Road in Decatur GA, and the cashier said fine. I got there 30 minutes later and I was told that no one by that name called here to place an order. I got the phone number and sure enough I called that particular one. I asked for customer services. Then I was told by the cashier that the order had been cancelled. SHE LIED! I called customer service gave them the cashiers names and all the information they needed while in the store. I have not received a phone call from the store manager,pizza hut or anyone. I was told it would take 72 hours. This happened on feb 17. Today is feb 22. Nasty situation. Shame on Pizza Hut on Candler Road in Decatur GA. The employee should have been reprimanded. Shame on customer service for not taking this seriously. Sue, Ga.

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TARA JONES
,
Sep 04, 2007 8:40 pm EDT

I called and placed and order and was told it woud be and hour before it is delivered which was fine. One hour and forty-five minutes is ouragous. I called back and the manager at store #711029, pissa hut, 7681 southlake pkwy, jonesboro, ga said my pizza is on the way and she would give me a five dollar discount on my next pizza. So i say o.k. Then i finally get the pizza and it's all cold giving everyone heartburn. So i tried to call back three times and have been put on hold for at least 30 mins each time and still know one pick up the phone. I feel i am getting no satisfaction.

Thanks
Tara

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12:00 am EST
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Pizza Hut - cheated by pizza hut for providing vegetarian pizza

This is regarding a very unpleasant experience that I had with Pizza Hut on 12th Feb 2007. I had ordered Spicy Veggi Medium @ 130/-, and asked for home delivery to my residence - 374 Sec – 61 Noida, UP(INDIA). The pizza was delivered to my residence and as I had to start for office immediately so I went on to eat it as well. While eating I realized that...

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12:00 am EST
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Pizza Hut Pizza hut is ripping-off millions of consumers!

Pizza hut is ripping-off millions of consumers-myself included! What they do with pizza is exactly like a car dealer charging you $10, 000 for a car, except that you want the deluxe stereo added, so they add $1, 000 to the price and cut the engine size in half!

If you order (As I did on feb. 4), a large sausage (Only) pizza, you get a lot of sausage. The same would be true with pepperoni. The manager told me 1-1/2 cups. Then for each ingredient you add (Even onions which are very cheap) they add $1.50 to the price. But they cut the meat by 67%! The manager told me, down to 1/2 cup, and the second pizza I bought verified this.

The manager said he'd had complaints before, but this was the directive of the national company and was justified because the pizza wouldn't cook properly with too many ingredients on it. This is untrue! This same pizza was loaded with onions, green peppers, and jalapenas (Too many) and could easily have had normal meat and fewer peppers. And surely these thin-crust pizzas (Not deep-dish!) could have cooked fine with a little more meat!

This same thing has happened to me at pizza huts in florida, tennessee, indiana, and michigan, as well as here in montana, so i'm sure the manager was being honest when he said this rip-off is company policy. What a con game! Let's get a class action lawsuit going! I'm sure pizza hut has ripped us off to the tune of $millions!

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keith rogers74
salisbury, US
Apr 27, 2023 11:51 am EDT

does anyone have the email address for the USA for complaints? i keep getting foreign email addresses.

I want to send pics instead of calling the

1-800 # that is the only reason why I want to email them.

Please send me the address if anyone sees this comment.

my email address is

burgessbuilt2@msn.com

below is the pics and youll see why i want to complain and for them to see this!

The card board box it came in was thicker than the pizza crust! this is supposed to be a white sauce with pepperoni & stuff crust!

$16.97 RIP OFF

960 W Main St, Rockwell, NC 28138

[protected]

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keith rogers74
salisbury, US
Apr 27, 2023 11:52 am EDT

i ordered 4-23-23 at 5:43pm

i deleted my confirmation email with order #.

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Boycotting pizza hut
Fairland, US
Apr 23, 2022 12:43 pm EDT
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Ok here's my complaint in kc I went to order a Super Supreme pizza with everything it started as 18.99 I deleted all the meats did not bring down the price added chicken price did not go up went to veggies says there was no veggies on the super Supreme which is inaccurate on that pizza but as soon as I started adding veggies price started jumping up yet the pizza cost less bc all the extra meat was removed and 12 wings cost 18.99 but 18 wings are 27.99 these prices are becoming ridiculous so I canceled my order and from this day on am boycotting all pizzahuts

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Rebecca Galloway
, US
Aug 15, 2019 7:52 pm EDT

Look I don't care about all these other complaints, I just want to voice my opinion on the food we received from pizza hut. We ordered wings and fries, the wings were fine the fries not so much. it tasted like the fries were reheated in the deep-fryer and then set around for a while. My beef is that we paid enough money to go to a regular restaurant not a fast food place. The quality control is at the lowest level. It seems like pizza hut takes no responsibility for the quality of the food put out. The health department should look into the location we got out our food from, which was 12961 N. Main St. Jacksonville, fl. 32218.

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Simi D
, US
Dec 31, 2018 2:14 am EST

I am writing to provide feedback on the worst customer service experience I had with this Pizza Hut location. I had placed an order online for carryout for a future time for 8:15p on 12/30/18. I arrived about 8p to Pizza Hut to check on my order. A heavy set Caucasian associate stated that the pizza hasn't been placed in the oven yet. I proceeded to tell her that's fine, I will run to Walgreens across the street and will come back. She rudely insisted that I pay first (when my order hasn't even been placed in the oven). I am a regular customer mostly ordering online for delivery. I told her that I will pay at pick-up, and she kept stating that I should pay now, meaning if I don't my order is not going to be made. Then I asked her is this a new policy and she stated this has always been their policy. Keep in mind that I have been ordering from this Pizza Hut for years. Afterwards, I told her well I will discuss this with your corporate headquarters, because I'm not paying until pick-up and I'll go ahead and cancel my order. She stated that it's fine and that she will call corporate herself and cancel my order. This associate by far has the worst customer service and I contacted corporate informing them of this and will be providing reviews on a every social media platform that I can. She is the most disrespectful associate who needs additional training, and possibly additional education. As a healthcare professional we provide exceptional care for our patients and the best experience we can. Looking at the previous google reviews this employee's actions seem to be escalating and proper disciplinary actions need to be taken. This location pertains to the Pizza Hut on 1358 Big Bend Rd, Ballwin, MO 63021.

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Widenerkatrina
, US
Mar 15, 2018 3:00 pm EDT

I'm a young single mom of two kids a 6 month old and 2 year old so it's pretty rough going into places with them, today I took my 6 month old with me and I made the worst mistake of getting the big dinner box. I went to the Greenville Ohio location around 330 today and NEVER in my life have I had a worker treat me the way the female worker treated me today! She was very friendly and was talking to my daughter then she even carried the stuff out to the car from me! Definitely not a complaint but the best service 10/10 and will definitely be coming back a lot

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foodie10
huddersfeild, GB
Dec 08, 2013 3:15 pm EST
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We ordered over the telephone 2 pizzas super supreme and vegetarian supreme with two classic sides. I was told by the man on the phone whose english language was somewhat poor. that it was an hours wait and I was surprised by this as usually delivery is within 30 minutes at least. this was 6.33pm as on my pizza hut credit card receipt I asked if they could try to be quicker and he said he will try. Any way an hour and ten minutes passed and i rung the delivery hut to be told by the same man that the delivery driver left 10 -15 mins ago and that e should be with us any minute. bearing in mind we only live about 7 mins up the road by car. Any way i waited and until 7.55pm and called back and a woman answered to say that it should be 10- 15 mins. I took issue with her having explained to her what the male had stated. She passed me back to this man who turned out to be the manager and i stated 1hr 30 mins was ridiculous and that i did not want the pizzas being delivered cold. Any way he said he would check to see where the delivery driver was? he just happened to turn up out side and delivered only one side and to top it the vegetarian pizza was the worst wed ever seen with uneven cust tomatoes and yellow green peppers, it was a vegetarian not eve a supreme and it was over packed with tomato sauce, pwher do pizza hut get these employees from? we would like a refund it was a waste of money.

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doodle62
Brighton, GB
Feb 10, 2010 4:20 pm EST

ordered take away pepperoni pizza from Pizzahut which turned up dry, cispy and burnt looking. it looked to me like it had been re heated and shoved in the box. itwas over oily. i had one piece and fifteen minutes later threw it up.i felt sick for ages after. contacted them and got a polite email saying they would contact branch concerned to riase the mater. don't think company standards are really carried in in practice with staff they employ. won't use them again.

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Trini2012
North York (Toronto), CA
Jul 26, 2012 6:41 pm EDT
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We ordered the special which was one medium, pizza (the picture showed a pepperori pizza), bread sticks and cinnaparts for $14.99. With tax it all came to $18.99 (CDN). With that we asked for mushrooms, extra cheese and extra sauce. When we got home, there was NO PEPPERONI ON THE PIZZA, only some mushrooms, cheese and sauce. We called and spoke to the Manager and he said we had to ask for Pepperoni as a topping and that we did not. We DID point to the picture and said that is what we wanted. He even wanted to hang up the phone on us and was very very rude. Please do something about them. BAD SERVCE and BAD FOOD TOO. We will not be ever dealing with PIZZA HUT ever again.

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Fametanes
, US
Jan 19, 2012 5:58 pm EST

The ad on tv states that all pizzas are 10.00, even the meat lovers pizza.Then when I tried to order it they said it was a xtra charge.I told them about the tv ad but it didn't matter.I ordered pizzas anyway bacause I promised my kids but that isn't right...

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meedymek
Norcross, US
Jun 29, 2009 11:32 pm EDT

Pulled up to a Dine-In Pizza hut at approximately 9:55 on Monday 6/29/09 with my husband.After reading the hours posted on the door that clearly stated the store hours were until 11pm we get out and proceed to a locked door, after standing there for 5 minutes no one ever came to let us know the dining room was closed for the evening.
After we got back in the car we saw a family of 4 (hispanic) proceed to the same locked door and then be greeted by another hispanic lady.I told my husband"they just walked in " and he said "try to catch the door".I proceeded to the door and waited and was greeted by a hispanic lady that advised me that the dining room was closed, I said to her "well it's just 2 of us and you let them in", and by then they were being seated by a waitress.The Shift Supervisor, as she described herself then told me"oh, they already ordered and we were waiting for them" as, there waitress passed out menus to them.She then rudely closed the door in my face.
My issue is if the dining room is closed then whether they ordered in advance or not, it should have been closed and if they ordered in advance then why was their waitress passing out menus?If I was a hispanic lady and not an African American...would I have received service?Someone from the corporate office is going to have to answer these questions.

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Pizza Hut - all I got was fired!

As a R.G.M. of a delivery/carryout store for 2 years I never had any problems with employees, customers, upper mgt., or inventory until I was transfered 11-28-06.The store I took over was a dine in/carryout store,I was trained very poorly in how to operate this type of store,having buffet and keeping track of all the product was never explained to me.So...

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Pizza Hut complete incompetence! do not order from this store or you will be sorry!

I had a gift card for $20 for pizza hut in (9124 highway 80 w #350) fort worth, tx. I ordered the pizza and it arrived 45 minutes late (1 hour 25 minutes to arrive) I had paid for the pizza by phone using my gift card but the delivery guy had no record of it.

After a long wait on the phone pizza hut finally told me to take my now cold pizza. I wrote a lengthy complaint and got a big $5 coupon. I wrote another complain and the regional guy (Ed) called me and apologized and said that he would credit my account $25. I felt better! A week later I tried to use my credit and ed didn't actually credit my account (I guess he forgot) and since I didn't save his number or his email the store wouldn't give me his #. So I called several more times and wrote 3 more emails and finally got customer service from shaun (#6) who was very helpful and gave me my credit — yeah! Ordered a pizza and should have had $8 credit left — when I tried to use the remaining $8 I was told the hiway 80 store had dismissed the remaining credit. I was told this by customer rep mike who did not want to give me his emp id but finally did #13. I went to the store to ask the manager and he said there was nothing he could do but did give me ed's # this time — yes! Finally I will get some results. I went home and tried to call ed — the manager gave me the wrong #! I finally give up! This store is filled with complete incompetence! Do not order from this store or you will be sorry — trust me! Oh and there is no way to email pizza hut directly!

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Jamie
,
Jan 08, 2007 10:22 am EST

We hear you:

http://www.wordsandpicturesonline.com/01-08-07.html

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12:00 am EST
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Pizza Hut some customers are just downright rude and psychotic to be honest...

As a pizza hut employee Ive heard most and almost all of the complaints listed below. I understand what some are speaking about but you have to understand that these people are making minimum wage so if they forget a sauce they really aren't going to be that concerned. Maybe if pizza hut or other places in general payed there employees a little bit more they would have better workers, although some people like myself are just hard workers and no matter what they are payed they work hard and try to serve the customers in a polite and efficient manner. But some customers are just down right rude and psychotic to be honest. Who wants to serve a rude and uncompromising ahole not ME!

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PizzatheHutt
, US
Feb 07, 2018 2:24 pm EST

I’m a shift manager at a Pizza Hut near Atlanta. Seeing some of these comments just turns my stomach. Customers have a right to be annoyed if their order is messed up or if they’ve received crappy service. As a CSR, server, and especially a “manager”, it is your duty to provide the best hospitality to each customer regardless of their gruffness. Their grumpiness is likely due to an empty tummy, which I take great pleasure in filling with our food.

With that said, I have encountered customers who are impossible to satisfy. One lady called up to our store complaining about a hair in her pizza. All of our staff wear hats or hair nets so I told her to bring the pizza to the store. She refused and demanded a credit. Mind you, this person has done this before. I told her to bring the pizza to the store and a fresh one would be made. She wasn’t having it. She kept calling the store demanding her money back and we put her on hold each time. She eventually came to our store screaming and cussing and even threatening to hurt us. I told her she had 30 seconds to leave the property or the police would be called.

If a customer is being unreasonable or threatening, you’re well within your right to refuse them service. Most times, they’re friendly and understanding unless their service has sucked.

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Jeremy Maddux
, US
Aug 01, 2016 10:08 am EDT

As a CSR and driver at Pizza Hut, I will encounter 1 out of 100 customers that are just impossible to please. You get the same thing at fine dining establishments and Applebee's. The key is to make the customer feel bad for being a jerk by smiling, being polite, and giving excellent service. Minimum wage or not, it's a job and you have a choice of where to work. If you can't take it, then quit.

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YukariOro
, US
Mar 10, 2016 10:43 pm EST

I disagree. Today, I ordered from my local Pizza Hut wjo has been delivering to my house for 18 years. Yes, they have often forgotten items such as sauce or icing, but in the past they always apologized and tried to complete the incomplete order. Until today. Today once again our sauce and Icing was missing, so I call our Pizza Hut. Instantly I am put on hold, this is fine, I am used to being put on hold by them. They take me off hold, I explain the issue, the manager mumbles something about the problem that I could not make out, then without warning, she puts me on hold again. Then I am shortly hung up on after that, nothing resolved. So I call back, say no I do not want to be put on hold because I was hung up on. I mention my incomplete order, get an insincere apology and then am put on hold for probably a good 5 minutes. The manager finally picks up, and after I complain that I was hung up on by her earlier (she was the one handling my earlier call) I get to, d by her, "I didn't hang up on you, it's not my fault."

I have worked in customer service, fault or not, it is her problem. She proceeds to argue with me, I am getting frustrated and my voice does raise by now, due to my frustration at her refusing to resolve my problem or take any responsibility towards resolving it. I ask to speak to her manager, only for her to tell me she is the manager. She has repeatedly argued with me, thrown my own words back at me, refused to complete our order there are other orders that she needs to deliver before she can complete my incomplete order that arrived well before those orders.

She then proceeds to hang up on me because, in her words, "I am yelling at her." Yes, my voice had raised in frustration by this time, no, I never cursed or called names.

What happened to, "I'm sorry for the inconvenience, let me fix this for you?" I was never offered this service by this manager. What I was told was that none of the mistakes were her responsibility. It's discouraging when you have a customer service problem and it becomes no one's fault to resolve it, not even the managers.

And yes, I have worked in Customer Service, I handled jobs in a print center. Mistakes were made sometimes, not always by me. But they were always my mistakes to fix when dealing with a customer, regardless of whether the mistakes were my fault or not. Never would I have once considered telling the customer, "I didn't do the mistake" like this Pizza Hut manager did me. Fact: the customer doesn't care who is at fault. They don't want to hear excuses on why the mistake happened. They just want the mistake fixed.

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PH Shift Manager
Henderson, US
Mar 01, 2015 7:20 pm EST

I am also a shift manager for pizza hut and I am in complete agreement. In my year of working for pizza hut, I have experienced a lot of abuse. Not only from customers, but from the company as well. I have experienced countless of 8+ hour shifts with no breaks. I have experienced being thirsty for over 5 hours at work because I am not provided anything to drink and I cannot leave the store. I have closed the store until 2 am just to come back in six hours at 8 to open alone. I have been told by numerous bosses including my franchise manager that my work comes before my college education and personal life. I have met hard-working amazing employees who have not had a raise in the 4 years they have worked there. In 2014, my store made over 1 million dollars and none of us received any recognition. But the worst part is, the employees who work the hardest make the same amount of money but for 3x the stress and work. The people who do their jobs get the worst tasks for the same pay. And as if that wasn't bad enough, the constant abuse from customers is not helping the situation. I understand and take the time to resolve all customer complaints, and I realize that you expect proper service if you are paying for something. However, I have had customers blatantly lie to my face about not receiving things that they never ordered. I have had people argue with me for 20 minutes even though I have proof that they never ordered what they claim they did. And I have heard, "But doesn't the $2.80 delivery charge go the drivers?" as an excuse not to tip countless times, even though we never see a cent of the ### delivery fee. I have had people scream at me on the phone about their order, only to discover that they did not even order from our store. I have had my drivers threatened by people. I worked ALONE at night while my company knew that they had over 7 armed robberies of nearby stores in the past couple weeks. Pizza Hut basically left me alone after 3 armed men had seriously injured other employees nearby. If you get nothing else from reading my story, I want you to understand this: Customers are abusive at times, but at least they have a right since they paid for a service and really do deserve what they paid for. Pizza Hut is abusive ALL the time, without any reason.

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ABourne
, US
Feb 21, 2015 6:20 pm EST

I haven't worked at Pizza Hut but I've been doing customer service for over 15 years. I don't make minimum wage wage either. Trust me. And I will openly say that some customers are impossible to please. Not all but a few yes. These are the people who demand respect from themselves and give none to anyone else. I have no problem with doing my job but there is a limit. When you deliver bad news customer they take it well, become indifferent, upset or psychotic. Its the psychotic I have a problem with. The yelling, the cursing, the belittling, the personal attacks . Its like screw you. No matter how much I get paid, its never enough to put up with abuse. At this its not about solving the problem and all about them treating you like an animal so they feel better and thats NOT what we get paid to do. It just isnt. It gets to the point where they arent even interested in being assisted by you and just want to get a rise out of you. And its disgusting. I go above and beyond to help customers, but when they start acting like that I do my job and nothing further. They get nothing EXTRA out of me. Nothing! So I sympathize with all of the customer service representatives here regardless of which type of industry you work in. Customers can and will be [censored] bags but you don't have to buy into that customer is always right crap because its not true. Customers are NOT always right but they sure use that motto to try and abuse us. And for all their grand standing, there is no way they would be okay with being treated the way they treat us, on or off the job.

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imran-khan
London, GB
Aug 16, 2010 7:42 pm EDT

I m also working for pizzhut in London, All I can say is that I always try my level best to do my job with honesty. I m working hard and I love my job though I am not earning enough.
When serving customers I always respect the customers and welcome them with a smile. I give good customer service to all customers always because I believe that they deserve that.

Imran Khan
Islington Pizza Hut
London

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wykyd
Attalla, US
May 28, 2010 8:27 pm EDT

I worked at pizza hut in Attalla Alabama. Their motto is slow cold and rude, at least that is what the training video said. The manager would tell people we weren't delivering because we didn't have a driver there when I was the delivery driver. I quit when my wife got robbed delivering a pizza and the manager was more worried about getting the stores money than letting her leave to go to the hospital. My wife got fired the next day because she was a "liability" for getting robbed, in the 3 1/2 years prior working for Domino's she never got robbed. Pizza hut doesn't care for customers nor employees. Just my 2 cents.

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cherry_blossom1967
Lexington, US
Dec 14, 2009 7:01 pm EST

I would say about 75% of the time that I order fast food or pizza, my order is wrong AND they forget something that I ordered after me stressing beforehand to PLEASE don't forget this sauce or that sauce. But, GUESS WHAT...they forget it anyway and blame each other and there we are with food that is not good without certain sauces, and if you want to wait until they bring some back, you entire meal is cold and ruined! It is simply a matter of incompetence! How long does it take to match up an order ticket with the order being delivered? 15-20 seconds ? Is that too much for a customer that does not have to spend their money with this business to ask for? It is getting to the point now that I don't order pizza or fast food at all because I'm so sick and tired of being treated like I'm a bother to these workers and this business. I will fix my own food unless I'm out somewhere and have to choice. If more people did this, these companies might come down off of their high horse and realize who the boss truly is in this situation! Besides, it's healthier anyway and a lot less expensive! A win win situation all the way around...think about it.

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cherry_blossom1967
Lexington, US
Dec 14, 2009 6:31 pm EST

Just typical, lazy American mentality! These horrible customers you speak of pay your crappy minimun wage salary! When a customer goes out to eat, or orders fast food, they do so for a reason, because they want food and a little respect and effort on the behalf of those paid to do so. If you are not a people person...GET A DIFFERENT JOB! It's that simple, otherwise do your job and stop complaining! How hard is it to put a sauce in a bad, or say I'm sorry, or to simply make a wrong a right with little effort. Most customers don't want more than they are paying for and that is good food with good service! If you are not capable of completing a simple fast food order, then maybe even a minimum wage job isn't for you! Grow up already! Every job involves doing things we don't want to, but we do what we have to do to get the job done. Besides, with the economy the way it is now, you might not even be able to get a crappy minimum wage job before long, then you might have a real reason to complain!

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Devilmark
Paw Paw, US
Oct 02, 2009 5:58 pm EDT

I think it's ridiculous. Stupid. Don't act like you're so grand that you deserve to be treated better than everyone. Rule #1 in any situation where you deal with your customers, the customer is ALWAYS right. If you start reacting poorly to how they're acting, then you're just as stupid as the stupidest customers you've ever served, and it also reflect on how the customer will CONTINUE to react. If the customer sees you get upset, then clearly, they feel as if YOU feel they deserve to be treated like cattle, and not given the service they've paid for.

My pizza hut locale has screwed up my order no less than 50% of the time I've made orders. Whether delivery, take out, or eat in, they have screwed up my orders 50% of the time. And yes, I have kept track. I used to work in a food production plant. Knouse Foods to be exact. And I learned some VERY important things while working there. Regardless of WHAT place you work in, if you make food, whether manufacturing, or just cooking it, your employees, EVERY SINGLE EMPLOYEE, is WHOLLY responsible for QA and QC. Do you know what those are? Quality Assurance and Quality Control. And ALL of them MUST comply with the GMPs of their work place, Good Manufacturing Practices.

The job of these OVER paid whiners, is QUALITY ASSURANCE. Your job is to make sure your customer gets what they order. You want to get paid more to do a better job, but would you let them pay you less for doing a ### job? Of course not. The world owes you NOTHING. If you take on a job, do it well, and do it right. Don't slough and say, "They don't pay me enough to do it right." They pay you what EVERYONE ELSE in your line of work is getting paid. And you are OBVIOUSLY over paid.

Remember, without your customers, your business serves no purpose, and therefore does not exist. Your customers are your life blood, mistreat them, and you'll be sorry.

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Pizza Hut - pizza hut is a thief!

Pizza hut used my visa on someone elses order, 5375 highway 90, mobile al. I order a personal pan pizza to go and gave my visa card to pay for my order. A few minutes later the manager appears with my card and some cash, and told me they made a mistake and charged someone else’s order on my account. I refused to sign the visa receipt and refused the cash...

Read full review of Pizza Hut and 340 comments

Pizza Hut In-depth Review

Overall Rating: I would give Pizza Hut a solid 4 out of 5 stars.

Website Design and User Experience: Pizza Hut's website is clean, modern, and easy to navigate. The user experience is smooth and intuitive, making it simple to find what you're looking for.

Menu Variety and Options: Pizza Hut offers a wide variety of options on their menu, from classic pizzas to specialty creations. They also have a good selection of sides, desserts, and drinks to complement your meal.

Food Quality and Taste: The food at Pizza Hut is consistently delicious. The pizzas are always fresh and flavorful, with a good balance of toppings and a tasty crust. The other menu items are also of high quality and taste great.

Delivery and Service Efficiency: Pizza Hut's delivery service is efficient and reliable. The food always arrives hot and on time, and the delivery drivers are friendly and professional.

Pricing and Value for Money: While Pizza Hut is not the cheapest option, their prices are reasonable considering the quality and portion sizes. The value for money is good, especially when taking advantage of their deals and promotions.

Customer Service and Support: Pizza Hut has excellent customer service and support. Their staff is friendly and helpful, and they always strive to resolve any issues or concerns in a timely manner.

Online Ordering Process: Ordering online from Pizza Hut is quick and easy. The website's ordering system is user-friendly, allowing you to customize your order and choose your preferred delivery or pickup time.

Special Offers and Promotions: Pizza Hut frequently offers special deals and promotions, making it even more affordable to enjoy their delicious food. They have a variety of options, including meal bundles and discounts on specific menu items.

Accessibility and Locations: Pizza Hut has a wide network of locations, making it easily accessible to customers across the country. They have both dine-in and delivery options, ensuring that everyone can enjoy their food.

Health and Safety Measures: Pizza Hut takes health and safety seriously. They follow strict hygiene protocols and have implemented measures to ensure the safety of their customers and staff, especially during the current pandemic.

Environmental Sustainability Initiatives: Pizza Hut is committed to environmental sustainability. They have implemented initiatives to reduce waste, conserve energy, and promote recycling. They also use eco-friendly packaging whenever possible.

Social Responsibility and Community Involvement: Pizza Hut actively participates in community initiatives and supports various charitable organizations. They regularly contribute to local causes and strive to make a positive impact on the communities they serve.

Customer Reviews and Feedback: Pizza Hut values customer feedback and reviews. They actively listen to their customers and use their feedback to improve their products and services. They also encourage customers to leave reviews and provide feedback on their website and social media platforms.

Mobile App Experience: Pizza Hut's mobile app is user-friendly and convenient. It allows you to easily place orders, track deliveries, and access exclusive deals and promotions. The app is available for both iOS and Android devices.

Loyalty Program: Pizza Hut offers a loyalty program called Hut Rewards. By joining, customers can earn points for every dollar spent, which can be redeemed for free food and other rewards. It's a great way to save money and earn perks.

Payment Options: Pizza Hut accepts a variety of payment options, including credit/debit cards, cash, and online payment platforms. This makes it convenient for customers to pay for their orders in their preferred method.

Corporate Information and Background: Pizza Hut is a well-established pizza chain that has been serving customers for decades. They are part of the Yum! Brands family, which also includes other popular fast-food chains.

Contact Information and Support Channels: Pizza Hut provides multiple support channels for customers to reach out, including a customer service hotline, email, and social media platforms. They are responsive and attentive to customer inquiries and concerns.

Conclusion and Recommendation: Overall, Pizza Hut is a reliable and delicious option for pizza lovers. With their wide menu variety, great taste, and excellent customer service, they consistently deliver a satisfying dining experience. I highly recommend giving them a try for your next pizza craving.

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Pizza Hut contacts

Phone numbers

800 028 7034 8800 100 1958 More phone numbers

Website

www.pizzahut.com

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