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2.2 2157 Reviews

AT&T Complaints Summary

644 Resolved
1503 Unresolved
Our verdict: Engaging with AT&T, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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12:00 am EDT

AT&T poor customer service

I have had this account with att for 6-7 years. I usually pay for one year at the time as it is only 10.00 per month.in effect I usually have a credit balance. I do not actually use their dial up service, I have roadrunner. Because I wanted to keep the email addresses and use their web page, I maintained the account. May 6th I received a bill from them for 22.00, saying if I didn't pay it by may 10th that my service would be suspended. On may 8th I could not log in to pick up my email. The next twenty four hours was something out of the twilight zone. I did not get one person who spoke english as their first language. I ask to speak to a supervisor, five different times, I was hung up on, told I was not going to be put through to a supervisor, told the supervisor was too busy to talk to me, why my email is critical to me is no ones business, its personal, finally I gave in and put the 22.00 on a credit card. I have heard so many horror stories about att and credit cards I was reluctant to give them my number. I had att telephone service, but they kept double billing me and going around in a circle so I finally just cancelled it. About four weeks after I canceled the phone service, I got a check for the amount they had doubled billed me. Again no one spoke english. When att called me asking me to come back, believe it or not, they spoke english! Feel free to guess my answer. Even though they promised me all kinds of extras. After I put the 22.00 on my credit card, I called the next morning to see why my service was still not restored. Another round of stress inducing calls. Can't tell you how angry I am. I am in the process of changing my email addresses over. Very lengthy and involved. But I will cancel att worldnet shortly. By the way they continued to bill me for two months after I switched to cincinatti bell.

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Scott Baker
,
Apr 10, 2007 12:00 am EDT

While in the hospital for a week, I purchased a Month of service from ATT WorldNet. I used their dial-up for four days; however, agreed to pay for the month as that was how they billed. I paid $20.00 for unlimited access with local access. When I was released and got home and I canceled the subscription and figured I would see a $20.00 charge on my credit card account. However, today I see a charge for $233 on my credit card and I called ATT immediately. I talk with the first representative and she could not understand a word I was saying and ended up just hanging up after becoming frustrated she could not speak English. I call a second time and get a women who said she could not help me as I did not know the email and password for the account (remembering I used it in the hospital for 4 days for college and canceled it after being released). I asked if I could use my CC number or billing address to access the account and she says no. I explained the situation and said I needed help with this ASAP, she went silent and would not say a word. I kept saying hello... hello... and she would say yes... and then say nothing more. Finally after 15 minutes of her silence I demanded to speak with a supervisor who could access my account. In return, I held for 15 and finally the phone started to ring on the other end - it did that for 10 minutes before I hung up. I then called back and was put on hold once again this time the person did not speak English and could not understand a word I was saying. I said please can I speak with a supervisor, he said someone would call me back in 72 hours. I said I would not wait 72 hours and wanted to speak to someone now! After remaining persistent and pointing out he really didn't understand my problem, I was forwarded to a supervisor (so I was told). I explained to the supervisor my situation and he gained access into the account. He told me the charges were due to my use of their 888 number (10c minute). I said I bought unlimited hours and did not use a 888 number as I picked out local access numbers. He said "I am sorry". I said sorry for what, he said "I am sorry there is nothing I can do". I said I wanted my money back. He kept saying I used an 888 number for four days in the hospital. I said why would I pay 10c a minute when I just purchased unlimited minutes and had three local access numbers. He said "login in and see what number the modem uses". I said that I deleted the account from my modem after I canceled the account - I had cable at home and had no need for my modem. He said "opps... we can't help you. Since you can not login using the modem we will not credit you - I am sorry". I told him if he could not help me to give me the number of the person above him, he refused! He said there was no person above him and there was no one else I could speak too. It turns out they have no complaint department and supervisors looking over their customer service department. He finally hung up on me after I kept repeating that this matter was not resolved and I was not satisfied with the call. I can't believe this company, they care nothing for their customers and the clincher is I have my cell phone account through them. I am not sure what to do. I have never dealt with a company that did not have a customer service supervisor or a complaint department. I have other account I am thinking about closing with your company including a 2 year cell contract.

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donna
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Dec 03, 2007 4:43 pm EST

i was sent 2 ggw videos without purchasing. dum dum's

ComplaintsBoard
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12:00 am EDT

AT&T poor customer service

Ever since SBC merged and became AT&T, I haven't been able to access my home phone bill detail over the phone. A recording answers the call and then in a most helpful sounding voice offers to direct my call. The problem here is: the voice wants me to speak, instead of choosing from different number on my telephone dial pad. Apparently the "voice" cannot "hear" deep voices, such as mine. So, every time I have tried to just check on my balance, after several minutes of trying to deal with the "voice", repeating myself, waiting, screaming things like "I want to check my bill!", I am finally told I will have to speak with a representative. I work unusual hours and therefore when I call, there are no customers service representatives available and I am then told to call back.

Now compare this to the good old days with SBC when I could dial the number, which I knew by heart, and basically punch in the various numbers that would route me to my balance information in about one minute at the most. It was like playing a simple little piano song on my telephone dial pad, and it was quick and easy.

I expect their answer to my dilemma would come in some euphemistic manner, stating it is just so easy to access their site on the web these days. Well, why though? What if I don't want to access their website with a big excited foolish smile on my face? I already know why they are trying to motivate me to use their website! They want to cut costs on their overhead by decreasing their customer service representatives and increase their profits, while my telephone bill continues to increase!

There was a time, long ago now folks, when the customer came first. Now this is working in reverse. The company comes first and the customer is forced to do all the work that the company formerly paid their employees to do.

This kind of thing is happening everywhere. For instance, we no longer walk in and out of a grocery store for a quick little trip to buy some milk. We may need to walk two blocks once inside the store just to get to the milk! And that's after we've already walked a block from the only open parking spot in the parking lot that keeps growing. Why would anyone need to exercise in this day and age? Just go shopping and I'll bet that little pedometer will chalk up a couple miles in no time!

I think we consumers are fools and the only way to combat this is to quick running around like a bunch of "Pollyanna's" and quit getting excited about learning how to cope with some of this brainwashing. I think we should openly state we are angry and refuse to be happy about it until we the customers come first... again.

Thank you.

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Rita Ricciardi
Yonkers, US
Jan 23, 2010 10:13 am EST

At&t home service is outrageously priced and has horrible customer service. I decided back in Sept. to cancel their service, but it is Jan. and I still continue to get bills. I have been on the phone with them month after month and have confirmation numbers which state I cancelled their service, but I continue to get bills. Each month I call they tell me how sorry they are and the service has been cancelled and give you a confirmation #. I called again today 1/23/10 and they said I owe them money. I continue to give them the 3 confirmation numbers I have but it is useless. I asked to speak to a supervior today and she was the worst. She insisted I had to pay put me on hold while she checked records. I insisted I wanted to talk to her supervior but she said she was the manager and would not transfer me. She finally said I did not owe any money, I asked her what changed her mind. She had no answer. I have a new confirmation #. I can't wait for next months bill, so I can spend another hour on the phone arguing about my cancelled account.

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jiherron
Hoffman Estates, US
Dec 22, 2009 12:06 am EST

I can't wait to get rid of AT&T home phone service! You are not allowed to discontinue or cancel your service online, and when you call and get through 20 minutes of recordings, and then wait 20 minutes on hold for a representative, only to find out that you must only contact the "Plans and Services" phone number if you are wanting to cancel your service.

When I get this service canceled, I promise to "GOD" that I will never deal with AT&T again, for ANYTHING! I don't care if they are giving a thousand dollars with new service, it is NOT worth the headaches their people and their business ethics create! I had been receiving advertisements for almost 8 months, saying that "AT&T Uverse is available in my area"..."Call today to start service", so I did. They came and went through my entire home for the locations of the install. I moved furniture and everything necessary to complete the install..."I WAS EXCITED" to be getting a new service.

Thirty minutes later, I was told that this service was not available in my area, and a representative would be contacting me. Five days later, a representative called to tell me the service was not available in my area..."REALLY?!" was my reply. You called to tell me that? "Yes" he said. "Well, thank you captain obvious" I did not know that.

They actually have someone who's job is to call and tell you what you already know! (WOW...well managed company)

Now it has been almost 2 weeks later, and I find out that their installer disconnected my phone from the house. So, it has become my job to go through the painful process of getting it repaired, or just disconnect the service. I choose to disconnect the service, (I do not use it anyway) I have been a AT&T customer for 20 years, and figured I would just keep the phone service for the 911 emergency service in the house...$19.93 @ month. It turns out that it is MORE painful trying to cancel service than the headache of getting it repaired.

Anyway, getting the service disconnected is going to be the best in the long run I believe, because, I will "NEVER" have to deal with this terrible company ever again. After reading all the complaints on just "this" site alone, I know I have made the right choice. I was actually thinking of getting all the services that AT&T offered...thank GOD I found about how terrible they are before getting further involved with them.

I will do everything in my power to get the word out about AT&T to all my friends, and anyone that I come in contact with, just to save them from the experience that all of us have (and are) going through. In order to do your part, do more than complain in a public forum...tell EVERYONE you know. Create the solution, don't wait for it! AT&T = Poor customer satisfaction!

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Viv Johnson
, US
Oct 27, 2009 3:54 pm EDT

I have been trying for months to have an AT&T Representative listen to me. I have changed my telephone plan several times for a cheaper one, the bill continues to be over a hundred dollars. Each person I speak with pretends to have me on a $40 or $50 something plan. I am convinced they are being sarcastic with me. A few days ago I called and tried to set up an appointment to speak with a telephone manager from my church on speaker phone with others listening to the conversation. I was refused. I have asked if they would go through my file and see where I am being cheated out of my money, because they tell me my plan has changed but it remains high. I was transferred 5 times last week, but no assistance with my problem. At the conclusion of our conversation, they always remember to tell me when someone calls me back to ask about their service, to tell them it was excellent. This leads me to believe the employees are in a contest. (how many customers they can lie to each day) I am so frustrated, this is the last attempt for me.

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Linda Lazarus
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Nov 30, 2008 4:22 pm EST

I have been trying to disconnect my service as well. Same thing. Not possible online and their 'Customer Service' is a joke. I am totally disgisted with the service since Bell South was taken over by AT&T.

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carlos
beaware, US
Nov 10, 2008 10:10 pm EST

AT&T Corp: [protected]

Tell them you have a complaint and they will transfer you.

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ally
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Oct 29, 2008 10:44 am EDT

i had long distance and internet service installed in my home on september 9.2008 with att, i switched over from comcast stupid mistake on my part. i recived my first bill for $418.28, when i frist ordered the service i asked for a un limited local and long distance package and the dsl internet well he told me that the local and long distance package was going to be 35$ and internet 19.99. well they ended up charging me 35 cents per min for local and long distance, i went crazy! I called customer care and i was transfered from one repersentive to another for about 1hr and half finally someone got on the phone acted like he couldnt hear me at all and had a horrible attitude wouldnt let me barley talk, finally he did some adjustments now i have a bill of 222.00 that i just payed plus another bill for 151.63 that i owe, i am supposed to get 150.00 cash back coupons for switching over its been more then 6wks still didnt recive them, i want to cancel my service but then i loose my 150.00. anyone know if we can report this to the better bussiness burea or if i can do something about this, this is not fare the economy is bad and they are jipping us for are money pleaseeeeee someone help! thank you

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JESSICA DAVILA
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Oct 16, 2008 5:19 pm EDT

Does anybody knows a phone number for complaints?

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JESSICA DAVILA
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Oct 16, 2008 5:17 pm EDT

I disconnected my service for the Dish Network with ATT since I had the bundles back in August and changed to only internet service and the basic phone service(I was paying $99 just for the phone service). And then I received a bill from ATT for $395.00 from $275 was for the Dish Network. I called ATT 3 weeks ago they said will investigate and cal me back but never happened, then I received another letter saying that my service will be disconnect if I don't pay the full amount. I called today and took me almost 2 hours to be able to talk with somebody since every time after 20 minutes waiting for somebody to answer they transfer me the call was lost (or they hang up), The rep told me that the bill was from Dish Network and not ATT, so I call Dish Network and they told me don't have in their records that I owed any money to them and that I have to talk with ATT. I called ATT again and they tell me the same story and transfer me to Dish Network, at this point I am ready to kill somebody and ask my lawyer to send a letter. Finally I talked with a rep that understood my frustration from Dish and he called ATT and was on hold 30 minutes and have to talk with at least 3 people and finally he will talk with a supervisor, and I said he will because we are still on hold while I am writing this. At this point he is as frustrate than me, he said I can adjust nothing because doesn't show that you owed us and I am trying to make them understand. I am still waiting...

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rubel
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Oct 14, 2008 4:38 pm EDT

I have been trying to have my phone disconnect from August 25, until October 14, 2008 I am still receiving bills saying I owe them. I move to indiana on August 25, 2008 as of today date October 14, 2008 we receive a bill amount of 340, 51. We'll someone please help us. With money short we can't afford to pay two phone services when we are living only place at a time. while i am typing this e-mail I have been on the phone for 45minutes From 4:00 until when they drop the phone(hang up)

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Carmella Rodriguez
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Oct 03, 2008 1:37 pm EDT

I am a new customer and have ordered products and any upgrades are pro-rated and I am charged in advance and they do not tell you that when they offer these bundles or special services to you. AT&T will nickel and dime you to death. I have never been charged for any upgrades in service for anything. Where to i write my complaints. All there phone reps tell you something different and your confused and still they do not tell you what your being charged for. Highway robbery and I have been robbed. Help

ComplaintsBoard
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12:00 am EDT

AT&T completely frustrated from at&t

I am writing in hopes that someone can help or point me in a direction that will help me find resolution. Thank you in advance. The details are listed below.

On 1/16/07 at approx. 9am I called AT&T to inquire about calling plans offered to china. I was offered the Asia Saver feature which would allow the first 60 minutes to be free and additional calls after that to be made at a rate of .15 a minute. I agreed and signed up for the Asia Saver 60.

The Asia Saver plan worked great except for two calls. On 01/16, after many attempts of dialing, I called the operator I told her that I was not able to get through to a number in China and asked if she could see if there was something wrong in the line . I called the operator to see if there was something wrong with the line (I had been able to reach the number from a different phone a few days prior so I knew the number was correct). She said she would try the number. She was not able to get through immediately and then she was after the second time. I asked her if I would be charged additionally if she dialed it. She said I wouldn't. This happened a second time on 01/31 when, after several dialing attempts, were unable to connect. We called the operator to see if something was wrong with the line and she again connected us. At the time of these calls we were told that these calls would not cost an extra amount. These calls cost $4.50 a minute for a total of $291.55... NOT .15 a minute as we understood. The phone system between the United States and China is not always reliable as far as being able to connect. I was very meticulous about making sure I followed the guidelines for making calls to China through the Asia Saver. I specifically asked the operator if we would be charged additionally and she said in this case no I wouldn't.

I called the phone company and spoke to an agent (I didn't document the name of the person) the last week of February. I asked about the charges to China and asked why one call was $33.25 and another call was $258.30 while the rest of the calls to China were .15. She wasn't sure and said that it must be a billing glitch. She said that someone would be taking a look at it and if it was determined to be a billing error, then my account would be automatically credited. I asked if someone could call me back and she advised me to keep checking my account online to see if the charges were credited. If they weren't I was to call back. I paid my phone bill for the amount minus the disputed charges.

There were no credits so I called back on 03/13 and spoke to Matt to dispute these charges again. He said he couldn't see any reason why I would have been charged that amount either. I told him the only difference I could see between these two charges was that they were under the heading of "operator assisted". Matt said he didn't think that should matter but he wasn't sure. He said this had been escalated and to keep checking my online bill for any credits. I asked to speak to a manager. He said one was not available and he could have one call me back in 48 hours. I gave him my cell phone number to call. I received no call back.

I called back on 3/23 and spoke to Maribelle. I explained that I have been waiting for a callback from a manager regarding a billing dispute. She put me on hold and spoke to her manager. She came back and said that a specialist, Leena, would be working on it. I asked to speak to Leena and was told someone would call me back in the next 15 days after Leena had reviewed my dispute. I asked to speak to the manager she had spoken to while I was on hold. I was told that the manager wasn't available now but the manager could give me a call back within 48 hours. I didn't receive any callback.

On 04/09 I received a disconnect notice saying my service would be disconnected if I didn't pay in full by 4/13. I called back on 4/09 and spoke to Ricky. He told me that no dispute of charges had been filed and that's why I received the disconnect notice. He put in a dispute claim (I thought this had been done the first time I called in February). I asked to speak to a manager because there seemed to be a communication gap between their escalation department. He said one was not on the floor. He said a manager could call me back within 48 hours. I explained that I have been waiting for a callback since February and I just wanted to get this straightened out. He said that in the notes someone had called me back on my cellphone on 3/16 at 2:09 pm... the notes say that they called and it was hard for the caller to hear so caller said that they would call back. when the caller called back, they got a busy signal. I told Ricky that never happened; I went online to view my cell phone records while Ricky was on the call and confirmed that no one had called me on 2/09 from AT&T... not that day or anytime. I told Ricky I really wanted to speak to a manager. He disconnected the call.

I am completely frustrated at how this has been handled. I worked for Pacific Bell Internet in the call center so I understand how call centers work. It might be excusable for one miscommunication during a string of calls, but this is not acceptable. At this rate, the phone company can choose to ignore any billing disputes and offer no way for the customer to speak to someone in charge while shutting your services off without having to offer any documentation that the dispute was even looked into.

I would like the two calls that were charged at a rate of $4.50 to be charged at a rate of .15 per minute, per the Asia Saver plan that I agreed to. Again, I specifically asked the operator if I was going to be charged extra for her putting the call through after I was not able to by directly dialing and was told I would not.

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MARYKAY TIPPS
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Sep 04, 2007 12:00 am EDT

I submitted a rebate for $50.00 from at&t for their high speed internet. I sent the rebate febuary 22, 2007. My husband then called august 7 , 2007, they claimed we didn't send the activation sticker. How funny? How would you have my infomation then? So the girl my husband spoke to said she would resubmit it and would take 4 weeks. I waited 4 weeks. Called again, spoke with tiffany. She claims it was submitted and we would have to wait another 8-12 weeks, and additional 4 weeks for full processing. That's approximately another 4 months. So its taking over a year to process a rebate? Ridiculous. I wish i would of read the other complaints before i signed up with AT&T.

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maxine sherfield
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Sep 17, 2008 1:41 pm EDT

Since may of this year Ihave been trying to get my rebates from at&t for a land base, cell phone and the internet, a total of $200, 00. I have not recieved one red cent I am a senior citizen and i pay my bill when it's due my son died in april and that's when I switched to AT&T because of the promotion they sent me in the mail. I have call every one I was told to call to no avail I've just had surgery and I no longer have the strenght to hold on the telephone for hours someone please help me with this problem i'm at my wits end thanking you kindly Maxine Sherfield

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B Lynn
Midland, US
Dec 09, 2008 10:14 pm EST

I switched my home phone, cell phone, internet and cable service all over to AT&T. The actual products are great, but trying to get the rebates has been a nightmare. They bait you with great incentives to move your service, but just try to get your rebates! I switched my service on 7/12/08 and 5 months later, I still do not have all of my rebate money. Then, on most you get a gift card, which I have has lots of trouble using...sometimes it works, but most of the time it won't accept the card. If the rebates are a BIG part of making the switch for you, DON'T DO IT! You will encounter mountains of frustration in dealing with this company...everyone is really nice, but nothing ever actually gets done.

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Edward DeBeers
Anaheim Hills, US
May 07, 2010 5:33 pm EDT

I received a letter on 05/06/07 and a statement from AT&T on 05/07/05. The letter threatened to take me to a creditor for $31.11 and the statement from AT&T showed balance Zero. And wouldn’t you know it, I paid it by phone from fear to mess up my credit one hour before the Statement came in the mail with zero. Calling back did now good, they insist I own, so I guess a statement doesn’t matter to AT&T.

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at&t ex employee
Boston, US
Apr 22, 2009 10:21 am EDT

I'm an ex at&t employee. I can honestly say is the worst job I ever had. Since day 1 I noticed their selling practices were not the best. I have been in sales for a long time, and I can tell you that I felt so cheap working for AT&T because of the way they treat their customers.
First of all, AT&T does NOT have a customer service department. AT&T has 1 department, SALES, which handles all complaints, billing issues, so on, so on. Because you are speaking to a sales rep when you are calling about your bill, expected to be sold something. If you don't want to buy it, it may still appear on your next bill. AT&T plays the odds, and the odds are that you may not look at your bill next month, so they may get away with the sale.
There are two common sayings at AT&T, 1) "It is what it is" 2) "What's in it for you."
The first one means, that when a rep would feel so bad about the way a customer is being treated, for example, charged with bogus charges or someone upgrade their service without authorization, as a human you want to help the customer, but our manager would not allow us. The manager would say something like "it is what it is" too bad for the customer but there is not thing that we can do.
So you are calling customer service, and expect to get help, but from the minute you are calling, the rep only has one thing in mind, "What's in it for him." If a rep has been in a call for a while, the manager will go to the rep and ask the rep what is going on. If there is no sale involve the manager will tell the rep to get rid of the call. We are instructed to only help those who may possibly buy something from us.
During my tenure at AT&T I dealt with so many, many upset customers, and complaint so much about how AT&T does business. But the bottom line is customers continue to choose to do business with AT&T.
I'm so surprise that there has not been an class-action lawsuit against their selling practices.
att_complaints88@yahoo.com

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milin
Arcadia, US
Mar 08, 2009 3:38 am EDT

AT&T sucks!

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Darlene Dekerlegand
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Dec 28, 2007 11:18 am EST

I am experiencing the same problem with a $50 equipment rebate from AT&T. I am considering legal action against them for false advertisment. Are you interested in a class action law suit?
Darlene D.

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Jason Mountford
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Nov 04, 2007 9:19 am EST

The rebates are a complete joke! Why can't they just give their customer a decent deal in the beginning? The advertising is misleading at the least. Due to my past experiences with AT&T, I would recommend using an alternative company for your communication needs. Do not agree to any contracts with any company, for their good service will be commitment enough, no contract(s) keep a company honest!

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my hanh
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Jul 07, 2007 10:19 pm EDT

I am so frustrated with AT & T too. I don't understand why such a big company cam rip people off so easily if we don't read what they charge us. I had my bill fluctuate so many times in a course of a year, when I only use their service for internet. When I finally decided to cancel their darn service, they have the nerve to bill me for the following months service along with the disconnection fee. I canceled it during the previous billing cycle and they bill me for the next cycle. My billing cyle ends June 21 and I canceled my service right a way on the 19th. When I do call them to ask why does my bill fluctuate so much when I don't even use my phone service, they just made up so jibberish on certain fees, I was too tired to argue with them. AT&T sucks!

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12:00 am EST
Resolved
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AT&T whatever you do, don't do business with cingular!

After moving to Florida from Tennessee, where we had Cingular so-so service, we went to the Lake City FL office and had them change the phone numbers to local Florida numbers.

In order to do so, we were told we had to sign up for another 2 year contract. We did so after the salesperson assured us Cingular had good service in our area.

Within a week it became apparent Cingular did not have good service. I could not even call my husband sitting in the same room with him. Calls were constantly dropped. I called Cingular and terminated service with them.

Shortly thereafter I received a check in the mail (remember this!) from them for $96.00. I cashed it and assumed we were even.

Suddenly I get a call from a collection agency that I owe Cingular $178.16 for early termination fees, etc. I immediately called Cingular as I had never received a bill. It turned out they were sending the statements to the wrong address. I requested a copy of the bill as I do not just blindly send out almost $200 without some paper in hand.

The collection agency is still calling. Each time he called I called Cingular and requested yet another copy of the bill. To date none has been forthcoming. Even though I have corrected the address time and time again, I am not receiving the statement. Remember, though, they did send me the check!

Today he called 6 times becoming more abusive each time. I again called Cingular. This is, BTW, now the 4th time I have requested a copy of the statement. They refused to fax it to me stating "security" measures, yet they can send my bill all over the country to collection agencies and impugn my credit rating freely.

This is absolutely the most incompetent outfit I have ever had dealings with in my life! I have filed complaints against Cingular with the FCC and against the collection agency with the Better Business Bureau.

My next step is the state attorney's office and/or a lawyer of my own.

Whatever you do, don't do business with Cingular. There are other better cell phone companies out there!

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12:00 am EST
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AT&T accidental overpayment

A copy of Email to:

AT&T Smart Yellow Pages
PO Box 989046
West Sacramento, CA [protected]

On December 5th I made a mistake in online bill payment to AT&T. Instead of the normal $42.00, I accidentally left out the decimal point, and AT&T deducted $4200.00 from my account. (Account # [protected])

I have been directed by your company to address this amount to my bank, who then tells me to request the monies returned from AT&T. This has been a series of phone calls over the last 3 weeks. They say will take an additional 6-8 weeks to resolve.

This is unacceptable. I need my company’s money back immediately. I am a small business and that sum represents half of my monthly operating expenses. You can believe if I were to have made the check out for $4.20, I would have been assessed a late penalty. At that rate…I have paid for seven years advertising.

I need resolution of this now. At the same time I received calls to renew my advertising with Yellow Pages. With this type customer service it is VERY clear to me that AT&T is NOT about customer service. This is a simple error and when I hear AT&T Advertisements about how it helps small business, I now see that it is just advertising.

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Scott
,
Apr 02, 2008 9:28 pm EDT

I hardly believe you online bill pay doesn't request you to verify amounts...

How about not being stupid and throwing your money around if you don't have enough...

Seriously you messed up and are pissed off...

They need to verify the payment wasn't by some fraudulent means, they are not just going to cut checks for $4k for fun...

Did you think to have your bank reverse the payment and then resubmit and pay a late fee?

I bet going forward you won't miss a decimal point any more!

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Mari Sa
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Jul 10, 2007 6:44 pm EDT

Loren,

You should call channel 13 "Call Kurtis" about this treatment from AT&T. I hope you have gotten this matter resolved and I'm sure you are looking for another phone company.

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AT&T I am being stonewalled!

AT&T is charging us over $1000 because they lied to my husband about their coverage and changed his plan with out our consent.In 2002,(yes I have been dealing with this for 4 years now!)my husband was in the Marines. He was transferred from CA to TX. He was told but AT&T, that he did not need to change his number, he had a nationwide plan, so he could go anywhere in the US and not ROAM.The 1st month he was in TX he got a bill for $800! He was told they were using another company's towers in TX and his free nights and weekends were not covered.I called and they told me they changed his plan to 600dayminutes and 1000 nights. We never authorized this.Now 4 years later and over 1000 in late charges before my $175 payment for a cancellation was registered...we are being harassed by a collection agency.The collection agency says I have to deal with Cingular and Cingular says to deal with the collection agency because they bought our debt from AT&T. They also told me they can change the contract plan when ever they want. Who is to stop them from changing everyone else's plan and charging what they want? I am being stonewalled.

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Reddy Sam
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Sep 12, 2007 6:48 pm EDT

AT&T claims, that they have an excellent netwrok.But to me it is a piece of junk network.I regret that I switched to AT&T from T-Mobile.I want to complain on this, but not sure to whom.I noticed that they are good at providing false information in thier commercials that they are the netwrok with ''FEWEST DROPPED CALLS"".The fact is that all the calls drop regularly and there is a frequent network busy signal.

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April
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Jul 23, 2007 5:18 pm EDT

About two months ago my husband and I had cingular / att switch our phone plan. We had 1100 anytime minutes between each other, we talked for free and what not, so in the end, we had like 3800 rollover minutes. So we thought, ok.. lets downgrade our plan, since were obviously wasting money. So we called them, and asked them to switch our plan to a lower family plan, and the guy on the phone told us that we would keep our rollover minutes. Well a month later (two weeks ago) they shut off our phone. I owed one bill. So I figured ok, my bad... let me pay that. I call up cingular /att. And I asked the man to turn my phone on and I'll make a payment on my account. The guy asked me how much, I told him the full amount 124.00. The guy told me that, that was not enough money to turn my phone on, and so I asked why. And he said that I owed 1000.00 dollars. I was completely baffled and told my husband to give them a call. So he did. Turns out, the guy who switched our plan separated our phone lines, so we were not talking for free anymore, and they gave us only 300 minutes a piece, and threw out 3800 rollover minutes that we had accrued. So yeah, we obviously went over our minutes, or should I say cingulars minutes, cause that's not the phone plan we asked for. And was not what we were told we were getting. Like my husband told the guy over the phone... how can someone with 3800 rollover minutes, or someone who always had rollover minutes all of a sudden skyrocket a 1k cellphone bill?! I mean come on. Somethings definitely not right. Thankfully they rectified the situation. But, damn. I promise once my contract is up, that's it with that garbage company.

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Virginia
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Jan 30, 2007 8:00 am EST

This is a complaint about Cingular and Att Their customer service department must be trained to make life miserable for all their customers and to make them switch to another company. In January my service was discontinued by Cingular even though I mailed a check and it was cashed. After several attempts to correct this and out of service for more than 1 week, a representative noticed that my checks were credited to the Cingular "Att" account and not the current Cingular"cingular" account. They explained this as if I should know what they were doing with my account and it was my fault the checks were applied to the wrong account. They said my checks would be mailed and three weeks later I have no refund.

Today I spoke first with Cris Cuerrier who informed me he could not even see my old account (how can their customer service help if they do not even have information available?) and was not at all ready to try and solve my problem. The reason did not make any sense to me since 3 weeks before the lady that answered was not only able but willing to get all the information for me. I then requested to speak to a supervisor and after requesting for 15 minutes and him not wanting to give me a supervisor he put me to Erica Hitsman. She repeated the same answer that she could not pull up my records and that I needed to know my old password (more than 2 years old) and was unwilling to give me any information. Nedless to say the prior three people never asked for a password and I gave all of them my name ss# address billing zip code anything else they needed.

I called a different number and spoke to David Ball who in 3 minutes was able to give me all the information I needed. My two checks were requested and would take 6 weeks to arrive! He never asked for the password but verified it was me with the other information.

Bottom line the two reps Chris and Erica had a power trip going with me and were unwilling to make any effort to help the customer. If all the reps of Cingular were like David Ball their customer service dept would have great ratings insted of having a customer that is now going to switch back to T-Mobile.

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Melanie
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Jan 30, 2007 6:53 am EST

Deceitful practice. I added a new line to my account in March of 2004. Since my husband had his line for four years, they stated, "We will send you a new phone, once a year for being a loyal customer. March of 2005, his old phone died, (they stated those phones were garbage anyway) and I made the call to ATT/Cingular. Sent out a new phone. Nothing mentioned about extending our contract for another 2 years. After a few days, the phone would shut down, all by itself. So, instead of asking for another phone, I said let's just switch numbers of the phones, since I don't use mine that much. No problem...save the company a few bucks. My butt!

My contract ended March 11, 2006. I switched to Verizon and ported Dennis' number to that account. Now, ATT/Cingular want an additional $175.00 for early termination. I guess somebody has to pay for that big merger.

People be careful when swimming with sharks. They only pretend they won't devour you.

Cingular Wireless
PO Box 17514
Baltimore, Md. [protected]
[protected]

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AT&T outsourcing their customer service

I am outraged that AT&T seems to have outsourced their customer service. I just tried to get some questions answered by calling their 800 number.

In the past, I was always pleased to speak with a cordial, English speaking representative. Today, however, I got a non-native English speaker. I had to repeatedly ask him to repeat himself, as I had great difficulty understanding his very thickly accented English. Although I tried very hard not to let my exasperation become evident, it must have, because he quickly became highly offended and verged on rudeness in his replies. Companies who are outsourcing their customer service need to remember that a large portion of the population are aging Baby Boomers with all the attendant hearing problems. Decreased hearing along with trying to understand very thick foreign accents over the phone can quickly sour us on these companies.

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Donna Collinge Martens
,
Feb 19, 2007 12:00 am EST

AT&T Company. Phone Company Long Distance Service.

We used to have the above company as our phone service. Now we have Verizon. I bought a phone card for long distance, a couple of years ago and canceled my long distance.

Recently deductions have been taken out of our checking account at Comerica Bank on Norton in Muskegon.

I called AT&T to complained and they said they would give me a refund. Then I called Verizon and complained and they said if AT&T kept it up to write the FCC. Since then I have called AT&T 3 times. They said someone said it was O.K. to have AT&T. They said they were going to reimburse me for the money they took out of our checking account. I thought you had to sign to have something taken out of your checking account. To my knowledge no one has.

My husband has Altzheimers. We are on a do not call list, but I don't believe that is any good. I asked the representative of AT&T to listen to a record, or something confirming someone at this household asked to be on AT&T.

Today I get something in the mail saying I had to call Verizon. I am 80 years old taking care of a husband who has Altzheimers, Parkinson's, Asthma, and is incontinent and I have no time for such foolishlessness, thereby my complaint. I don't ever want to hear from AT&T again unless it is to give me back the money they took from my account.

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Mari Sa
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Jul 10, 2007 6:24 pm EDT

AT&T now thinks it' s okay to add spam advertisements to the paying customers homepage & email. I filed a complaint and have yet to talk to a real person, all I get is someone on a chat line and the complaint goes nowhere.

AT&T states it has to spam advertise so it can provide "world class service" to its customers at a low rate. I told them that offering good customer service is part of world class service and they do not provide this.

AT&T has the ultimate marriage made in heaven - charge the customer for the service and charge the advertisers to advertise on the paying customers homepage/email.

AT&T should be ashamed of itself and we as customers should let them know how we feel. It would have to be by email of course as they never call for a customer opinion - just payment of the bill.

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AT&T bad service and bogus charges

When I complained to AT&T about a bad connection with my phone service (lot's of static), they said that they would "check on it" and that they would "get back to me," but they never did get back to me. To add insult--and shock--to injury, my next bill was up by $58 dollars!

When I called AT&T to ask them why my bill was so much higher than usual, they claimed that I had requested that they come over to check the problem at my home. Even though I made no such request and I live in a house, they told me that they supposedly came to my home and the "landlord wouldn't let them in".

I told them that they are supposed to ask me first before charging me for any supposed service and they did not inform me or get my consent. They rudely told me to "let [them] finish" and continued with countering that they "don't need my permission" and that they will have it "investigated" and it will take 10 days.

They said that they will call me, but if they don't call me then I am supposed to call THEM and ask about the investigation. They told me that if they decide not to credit me, then I will have to ask them about "my options" (whatever that means).

Yes, I was RIPPED-OFF rudely and unapologetically by the corporate giant AT&T. Basically, the message was that they are a monopoly now and that I have to take their bad service and bogus charges because I have no other choice!

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RaeRaewest15
, US
Jul 04, 2016 8:02 am EDT

Ever since I combine My ATT U-verse & DirecTV account I have had nothing but major major problems. They continue 2 add channels & insurance that was cancelled over 8 months ago. Every month 4 the past 5 months since combining my bills I have 2 call in & straighten this out. They tell me each time the problem is fixed when it isn't, DirecTV ATT suck

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Hora
Cleveland, US
Mar 05, 2015 12:49 pm EST

I agree with all of you, but I see most American no have any idea what real are socialist system or liberals. See Mexico case, only one provide all services and charge what won plus abuse, because are call monopoly, who here are illegal, but that why Liberals was set corrupt liberals Judges any where. Att start moving across fine line, from business to criminals activities, this are to normal for Dems. See whop provide free phone and who own? a super rich Mexican, and who paid? a tax payer.Who was live under a socialist system know very well how very high corrupt are a system, like me, I can predice what a President be will doing time before, but a future? well he no have any intention of leave a office. ATT doing public monopoly, why was but Direct TV? no competition be will abuse in big how will like.

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Texas.Longview.
Longview, US
Nov 02, 2012 7:22 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Employee at AT&T store kisses guy while working in store.

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jeluee
Chicago, US
Dec 05, 2010 1:15 am EST

at&t is holding my mail hostage because I have not fully paid them.

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JERROLD PHARR
Chicago Heights, US
Aug 26, 2009 4:44 pm EDT

to many attempts at redeeming (At&t)getrewards.att.com

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norbert lewandowski
Farmington Hills, US
Mar 30, 2009 1:43 pm EDT

Where is the website for redeeming my reward. I sure canot find it.

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Althea Cooper
Newnan, US
Dec 31, 2008 5:38 pm EST

This wed site does not exist. This is false advertisement.

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Cheryl Perkins-Stanton
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Oct 06, 2008 10:52 pm EDT

UNABLE TO CHECK THE CURRENT STATUS OF MY REWARD.

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Charles L. Bones
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Sep 18, 2008 10:49 am EDT

no such web site

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Donna Holdnak
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Mar 26, 2008 9:29 pm EDT

Rebate from 2007 never received. Called three times and still have not gotten 5 months later.

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AT&T unfair billing practices!

AT&T assigned a bad number to my new home. The number was blocked by MCI for outstanding debts in past years.

AT&T said that they would give me a new number, but I would still have to pay the bill for the bad number.

I paid $106.

3 weeks later I received another bill for $53 on the bad number. AT&T said it was a bill for a partial month on the bad number. I paid $53.

One week later I received another bill from AT&T for $123 for a long distance call made to Thailand and I would have to pay, however, the agent agreed to drop the the charge down to $24. I paid $24.

One week later I received another bill from AT&T for $123. ON the phone again, and the AT&T agent said that It was dropped to $24, but I still had to pay additional taxes and fees amounting to $19. I paid $19.

Two days later I get another bill from AT&T for $123. I called and their agent said that I owed nothing and he would "stop the collection department errors".

I figured that it cost me about $200 to pay off a service that I never had from AT&T, but at least they wouldn't ruin my credit.

Five months later, December 18, 2006, I received a later from Money Control, Inc., a collection agency, for a debt of $123.07 owed to AT&T.

When I called AT&T, their computer would only only allow me to pay the bill, stating that I could not speak to an agent until the bill was paid.

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Update by Valerie
Jan 29, 2007 7:32 am EST

Re:My Account with AT&T and My Dispute of All International Calls Charges (Via telephone conversation on 11-10-06, Fax dated 11-10-06, Fax dated 11-11-06, Fax dated 11-15-06, CC letter dated 11-26-06 and Letter dtd 12-03-06

Dear Sirs,

I am surprised by the number of threat letters AT&T send me without finding the time to investigate and answer my enormous correspondences, in which I repeatedly disputed the international call charges on my long distance bill!

The reason I dispute the bill was that AT&T has repeatedly and without my approval slammed my international carrier, Net One.

The service with Net One, which I chose to be my sole International carrier, was established on July 3rd, 2006. My Net One Customer number was 640. I was glad to use Net One as my International calls’ carrier because it was known that AT&T was the most expensive carrier when it comes to international calls .

On or about Aug. 30th, 2006 I contacted AT&T in an attempt to save money asking for a plan to reduce my long distance calls from 500 mins to 300 mins. , which I assumed meant calls to other states within the USA, since I had previously established the international service with other carriers.

It was never mentioned to me nor was I informed that AT&T’s LONG DISTANCE SERVICES meant and included INTERNATIONAL CALLS TO SOVEREIGN COUNTRIES, because as mentioned before I knew that AT&T apply the highest rates when it comes to international calls.

On or about Sept. 8th, 2006 I was advised by representatives of Net One that AT&T slammed their service to me. I re-established the service with Net One and my re-activation code was ALNO444.

On Sept. 12 at or about 8:41 am I called AT&T and complained that I didn’t authorize them to block Net One as my international carrier.

On Nov. 10 and after reviewing my AT&T September bill ( AT&T has the tendency to send its bills later then the regular billing system of all other businesses, which usually send their bills by the end of the month), that was when I first realized that AT&T blocked Net One and set itself as the sole international and long distance carrier. I don’t recall authorizing this.

Applying common sense and logic, why would I want to replace Net One, which charges me 18.9 cents/minute with AT&T, which charges $4.20/minute!

I have been contacting AT&T ever since Nov. 10th, 2006 and received no answer to justify their actions nor to my request to resolve this matter by re-establishing my service with Net One back value and have them charge me for all the international calls or have AT&T apply the Net One rate to my international calls, since I never requested nor authorized them to terminate or slam the service with Net One. Instead I received a bill that I owe AT&T $1,616.35. Unfortunately and up to this day, AT&T failed to answer in writing or any other form of communication except for sending me avalanche of threats. AT&T chose to sent threats and ultimatum rather then a professional, justified response.

Please notice that AT&T’s "CARRIER INFORMATION" section of the bill is vague, ambiguous and doesn’t mention anything that indicates to any customer, acting in good faith, that it means international calls, when it comes to defining what they mean by Long Distance service. I do strongly believe that AT&T should have mentioned in their "CARRIER INFORMATION" section and in CAPITAL LETTERS THAT LONG DISTANCE CALLS MEANS AND INCLUDES INTERNATIONAL CALLS TO OTHER COUNTRIES, OTHER THAN THE USA.

Finally, To my dismay I received the attached letter for service I never requested. The funny thing is that it doesn’t mention what kind of service it is. Please take the necessary action to investigate this matter together with the above mentioned dispute. If I don’t receive any answer within the coming 15 days, you leave me no choice but to consider all AT&T charges for international calls made during the period from Sept 1, 2006 to Nov. 11, 2006 as baseless and unjustified.

I received no reply from AT&T but received lots of threats. I did contact FCC but again my complaints were totally ignored. Is there a way you guys can help us? Please let us know if any of the posted complaints was settled.

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AT&T wrongful, incorrect billing!

My family has turned off all Cingular Wireless service for my deceased spouse since her death. Still, Cingular, has CONTINUED TO BILL AND TURNED THE IMPROPER BILLILNG over to Southwest Credit Corportation and they indicated that they will continue harassing telephone calls and other attempts at intimidation in order to attempt to receive payment for services which my deceased spouse did not and canmot use. They have indicated that, since they have not received payment as of today, they plan to publish an adverse, damaging credit report. When I asked Southwest Credit for their E-Mail address, explaining that I am a court-certified "American with Disabilities," they responded that "company policy restricted them from giving out their E-mail address". This does not seem to be credible behavior on the part of these employees of Southwest Credit with "Agency" to CINGULAR WIRELESS.

I must take actions, both to protect myself and the estate of my deceased spouse, and to change agressive, non-responsive, terrorizing actions by Southwest Credit on behalf of the principal company (Cingular Wireless). What, effective actions can I take to change the behavior of Southwest Credit / Cingular? I will contact the Attorney General for the state in which I live (Maryland) and, formally complain to his office (Consumer Affairs). I have complained by E-Mail to the President and C.E.O. of Cingular Wireless: Mr. Stanley T Sikman. I will ask for assistance from Members of our Maryland State Legislature (House of Delegates Delegate Gene Counihan, Chariman, Ways and Means Committee and others).

How can you help other Maryland residents and myself so that we can expect and demand responsive, effective change of behavior on the part of companies like Cingular Wireless and Collection agencies with which they contract in the state of Maryland?

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Merritt Corna
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Nov 27, 2006 12:59 pm EST

Cingular repeatably is charging multiple charges for text messages. The same text message is multiplied numerous times minute by minute same phone number over and over again page after page and they refuse to put in a trouble ticket even after admitting this is not suppose to happen. This has been going on for years and having to call monthly to get it fixed is ridiculous!

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AT&T doing nothing but collecting revenue from its customers

I would like to file a formal complaint about billing practices against American Telephone and Telegraph. The particular account is for Internet provider service bundled to my phone service, my account number is [protected]. Service contact numbers are [protected] for Internet and [protected] for phone or general information.

To explain the situation, in June of 2006 I contacted AT&T, my new provider after purchasing SBC Global. about upgrading my internet service to DSL EXPRESS. I requested the service change, agreed to a new contract, and the upgrade was completed in late May. At first the service worked fine then after 3 or 4 days began to have problems with syncing the line. After receiving no service for a number of days I contacted the provider and they agreed to bring out technicians to help resolve the problem. They found many issues with the lines both outside the premises and also stated that the internal wiring could also be an issue. After doing numerous outside repairs they still could not synchronize the line even to stated minimum contract standards of 384 kbs. At that time I authorized work to the internal lines for $130.00 in equipment and technician time. There was no resolution to the problem and my download speeds were still considerable below stated contract minimums. I gave AT&T a little more time to resolve the problem but I kept getting conflicting messages from the three different departments involved in trying to resolve the problem. The final response was that they could not do any better than what I was currently getting based on my distance from the Central Office at 14,000 feet. After two more weeks of wrangling I decided to cancel my contract with AT&T based upon their lack of ability to fulfill their portion of the contract, not meeting stated download minimums. At that time they agreed to do so at no cost tome and I would keep my phone service with AT&T.

On my August bill AT&T has reversed itself and charged me for the internal work even though it was a complete failure. Since the original billing period they have combined the charges into the overall phone bill and cannot seem to differentiate between my phone bill and the Internet charges I refuse to pay after their original waiver of the fee. Since that time I have filed for a labor dispute to which they have no intention of granting. I continue to receive my monthly phone bill with the additional combined charge and receive threats and warning about not paying my bill. I have continually paid the portion of the bill covering basic phone services that I owe on time and without hesitation. On 9/17/06 I received a disconnect warning from AT&T claiming that I owe $126.73 for

phone service, demonstrating their fundamental lack of ability to segregate phone from Internet. The next morning I called AT&T billing as listed on the disconnect notice and then spent 45 minutes and spoke to 7 different service assistants who had no idea of how to help me. When I finally reached a person who had a clue she stated that AT&T was reneging on the internal services portion of the agreement basing their logic on the concept that the overall problem was based outside of the domicile. I was never notified of this decision after the verbal agreement reached in July of 2006 to terminate my service at no expense to me. In fact I was not billed for any work in July of 2006. On the August statement the internal work was posted in the statement with no explanation of the returned charges other than ADDITIONAL DSL EQUIPMENT and DSL WIRING REPAIR.

It has become apparently obvious that this corporation has no idea of what is doing other than trying to collect revenue from its customers. Their left hand and the right hand are oblivious to each other that they cannot even provide customer service. I refuse to pay for something when technicians come into your house and essentially break things. Would you pay a plumber or electrician who came into your home and made things worse and then demanded payment for there failed service? I don’t think anyone in their right mind would do so and neither should I.

AT&T knew from the beginning that upgrading the service at my domicile wouldn’t work yet they sold me the package anyway. The technicians who came to try to make things work admitted that the sales people do not take technical factors into consideration when selling services. It was the service technicians who explained to me that after numerous tries this would never work all the while the sales department was claiming they would and when all was said and done the overall situation was worse then when it began. What I want from AT&T is to admit that the original agreement for breech of contract is valid and to drop the $126.73 from my bill. If they so desire they can come back to my domicile and collect the installed phone jack.

Sincerely,

Gregory
519 #4 Sierra Vista Ave.
Mountain View, CA 94043

California Public Utilities Commission
Consumer Affairs Branch
505 Van Ness Ave.
San Francisco, CA [protected]

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Joseph T Conlon
Wheaton, US
Oct 17, 2009 8:59 am EDT

I think DirecTV is the worse company I have ever delt with. It took two technicians two weeks to get the TV to run more the two hours in a row. I told them I didn't want a receiver in the kitchen, but after the left, there it was. I had to take it out and return it to their company. I was told I was on the family package, and the first three bills have all been over $113. finally after trying a dozen times to get my first year rebate, I just gave up. Joe Conlon, joey9429@sbcglobal.net

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Joseph T. Conlon
Wheaton, US
Jul 09, 2009 8:41 am EDT

After complaining to AT&T that my bill has gone up to $175. a month, they recommended to switch to Directv and get a rebate and lower bill. The Dish company informed me after being with them for two years that because of just signing up for HD it extended my service contract for two years more. And they were going to add about $200. to my credit card.
I also tried to apply for the AT&T rebate and after 3 hours, I just gave up. Joe Conlon

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margaret
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Jul 25, 2007 11:17 am EDT

Recently I've had one of the most pleasant experiences with yahoo. Their service is great and there associates are knowledgeable. Being a yahoo customer for me means that i can get great service and help when i need it.

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AT&T dealing with these people is a nightmare!

On the 23rd of August, my son's telephone was stolen from his vehicle at a Quiktrip store in Phoenix, Arizona. My daughter heard of this from my son on the 24th of August and told me. I immediately called Cingular and informed them that the phone had been stolen and needed to be turned off. Over the next few days, I received numerous calls from my son's stolen telephone, presumably because our numbers (wife's, daughter's, mine) were stored in the phone. Obviously someone of Hispanic heritage took the phone judging by all the calls being made to Latino states south of the border. I called again on the 29th of August and again requested that the phone be turned off because I was still receiving calls, sometimes at 2 or 3 in the morning, from some spanish speaking individual. I was told it would be turned off and that the bill would be remedied if I called back when I got my September bill (Sept 23rd). I called back on September 24th and reminded the CSR that the excess calls from the 23rd for that line (I have 3 phones for my family) needed to be removed from my bill. I was told they would be. Again, this past weekend (Oct 15th), I received calls from that number (678-852-1sss) so I called this morning to, once again, ask that that number be turned off only to be told by Mr. Larry Lovely that the phone had not been turned off due to a glitch in their system. He also explained that the $598.70 in charges attributable to that number would be credited to my account. Great, in comes Ms Carmela Heberly of Cingular this afternoon (Oct 16, 2006 5:33p) to let me know that the credits would not be applied because the telephone was not stolen. Her reasoning was that; because calls were made to my home phone number (stored within the stolen phone) and that I had requested international calling in July. I did indeed request international calling in July for my daughter's phone (678-852-1sss) for her graduation present/trip to Europe . I did not request int'l calling for my son's phone (678-852-1sss) nor did I want it. When I asked the Cingular representative in August why my son's phone was able to dial international calls, she specifically told me that Mexico is not considered International. However, Ms Heberly infers that it is.

Dealing with these people is a nightmare. I don't even have a contract with them (ended July) and they do not care that I won't even consider them as a potential carrier.

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wei qin
,
Mar 31, 2007 10:30 am EDT

2006.December 6th I at los angeles santa monica blvd and La Brea Ave cingular Store order wireless Service for notebook,The manager of that store tells me price be 69.98 for Month Have no another charge.Afterwards December 9 days I cancel the service.The store commitment sends back my fee.Later on more than a weeks The company send to my bill is 362.12.I for many times go to the store to explain the problem in a month, but the staff member calls me wait for with various reason. Afterwards I search a bill that takes the service telephone me about 2000.

Manager's name Andy Abaoag My cingular number213-379-3891. They do not give me the contract with various reason, and call the financial asset management systems made me return money. English that begs your pardon me is not good!

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AT&T I hate cingular wireless!

Ok, this is what happened...

My husband and I signed up with cingular and we agreed that 1000 minutes would be more than enough. We were previously with Sprint and had 8oo minutes with them. We never in all 3 years with Sprint went over those 800 minutes. However, with Cingular, we were charged over $400 for the first month! They claimed that we had gone 1700 minutes OVER the 1000 minutes!
We examined the bill and found some very interesting things.

1. We were charged double minutes every time we switched towers, which happened at least 30 times a day.
2. The bill said that we had called our own cell phone from our own cell phone (no, not for voicemail) and talked to ourselves for hours!
3. Every time I called to ask about these outrageous accusations, I was hung up on.

I firmly believe that they tried to take advantage of us because we are younger. The collection agency they use (and I still have the message on my voicemail) uses extreme profanity and I am planning on playing the message for our local news station.

I HATE CINGULAR WIRELESS! I have all documentation!

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assumptions_make_an_ass_out_of_you
Fitchburg, US
Aug 20, 2008 11:16 pm EDT

First of all, Bob Serrell..You have too much time on your hands to be complaining about other people’s complaints...yeah...I saw you complaining on Costco too...go do something useful…

Second, Cingular sucks and it is not because of your age...they just suck...obviously, or so many people would'nt be complaining...

Third, Bob...come on...you do not sound as intellectual as you think. “You took advantage of yourselves”? That doesn’t even make sense…
You must work for Cingular because you sound as stupid as they do…

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BobSerrell
Atlanta, US
Feb 18, 2008 12:55 am EST
Verified customer This comment was posted by a verified customer. Learn more

They didn't take advantage of you because you were young. You took advantage of yourselves because you were stupid. Please don't waste people's time by posting illegitmate complaints. Your comments prove you are in the wrong. You would be able to see through that if you were capable of logic.

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Marla Boxell
,
Jul 24, 2007 1:23 pm EDT

Cingular wireless aka the new at&t are the worst people to deal with. They do not care about their customers at all whatsoever. When you initially sign up with them, they will do anything to snare you, but buyer beware, after that they do not care at all about their service, about the way you are treated when you go into their service stores (be prepared to wait an hour to be served) i was a customer for over 4 years and when i asked them to upgrade my phone, they showed me a phone with a sign on it that stated $129.00 and told me that for me it was 179.00 because the 129.00 price was only for new customers! In other words crap on you if you have been a loyal customer for 4 years, paying on time every single month. My contract is out in December of 2007 and i am leaving never to return... i wrote them a customer email and they never bothered to respond, they do not care! Do not get snared. I have rental property in town and when new people come to town and rent property from me i tell them stay away from cingular! I think i am going to have a sign made that says that and post it in my yard on sayles blvd...

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Kristi Broyles
,
May 09, 2007 4:21 pm EDT

I upgraded to a family plan with Cingular Wireless on the phone and bought 3 new phones that came with a $50 rebate each. When I received the phone the rebate forms were not included and I have called 3-4 times to get them and this last time I called they told me that there wasn't a rebate form for the LG CG225 which I purchased in March. I saw the rebate when I was talking to sales! Two different people said the forms were in the mail. In April they stopped the promotion and can't get me the forms. I'm out $150 and very disappointed. I am a long time customer and they even went to the extent to tell me that they didn't see a charge of $49.99 per phone on their records and I had the bill right in front of me! Any advise? All the girl could say was I'm very sorry and I heard several other people in the background of the conversation telling other customers the same thing! It's like they are robots and not people...

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David Dawley
,
Apr 03, 2007 5:50 am EDT

I called Cingular Wireless from Cambridge, MA to follow up a previous issue for my Blackberry 8800. After pushing through the usual initial layers of selections, I was put on hold for 15 minutes after telling a representative that I have a case number from Research In Motion (RIM) that had been escalated through Cingular. I hung up and was called back immediately to say that the representative would now connect me to data support. A woman at data support told me she needed to know the issue in detail before transferring me to the technical department. I said she was putting me through layers of bureaucracy in a process that couldn’t solve the problem initially and had escalated me to RIM. She seemed to get the message; I gave her the RIM case number, she put me on hold and left me there. I hung up. Seems to me Cingular customer service is going the way of Dell. Love the Blackberry, not the service.

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Janice R Moore
,
Mar 28, 2007 1:38 pm EDT

Sub: Bogus Contract End Date!

Although I know this should have been ‘handled’ somewhere in one of the local offices, it was not. I phoned this morning to address this discrepancy without success; I spoke with a Rep (Raven), who then put me on hold for a very long time. I hung up; I don’t have the time to be passed from one person to another.

The issue at hand is whether my commitment ends this month, March, or as the Rep said, “May”. My documented commitment states that two years from March 2005, my two years are fulfilled with Cingular.

I think I know what went awry that caused the dates to conflict. Initially I was contacted by one of your salesmen during a cold calling session. I spoke with him and after several phone calls and lots of questions, I told this person, “John” that I would sign on with Cingular. I waited and waited for the phones to arrive; they did not come? I phoned “John” several more times trying to find out where the two new phones were, and/or why they had not arrived here. I left about ten messages on his office phone with none of my calls to him being returned to me?!

At this point I was getting grumpy about this entire situation. He made a hit, signed me on, and then disappeared! In frustration, I called again, and ask just for a ‘salesperson’. I have no name for the second salesman, but told him the story about “John” and the missing phones. He picked up the ball and endeavored to put things back together. My thought is that it took the second salesman TWO MONTHS to accomplish the connection.

That brings us up-to-date regarding the reason for writing this complaint letter. I decided to change my service to Verizon. I only need one phone now, and only need the basic plan for my husband and myself. I have committed myself to Verizon effective this month. I phoned Cingular this morning to make sure that I took MY number with me; the Rep said she had nothing in the file regarding that, AND I see Verizon has assigned another number, NOT the one I wanted, and had with Cingular.

(My guess is that they contacted Cingular and they told Verizon that my contract was not up until May, and Verizon assigned me another number to get the service with them going.)

I am very angry that I could not speak with an authoritative figure on the phone and very frustrated that I have to go to these lengths to prove that my contact----as shown on the attached copies from the booklets, commenced in March, not May!

I had a legal contract with Cingular as of March 24, 2005. It doesn’t matter that the phones were not activated until May. It was Cingular’s responsibility to get the phones to me in March, NOT May. Because your salespeople did not do their job, I have an issue that I have to clear with you, taking unnecessary time and trouble to conclude. (Both your time and my time.)

Attached you will find copies from the booklets showing the dates being March 2005 – when my contract/commitment began with Cingular! A contract is a contract.

I expect Cingular to cancel my service effect the two years from March, asap, and as well, I expect Cingular to ‘fix’ the problem with my new number by corresponding with Verizon to change the number they have already assigned, TO MY NUMBER with Cingular, [protected]! The second phone line, [protected] is also to be cancelled (that was my son’s line and he is on a different contract with his galpal).

Therefore, both lines and the ENTIRE ACCOUNT IS TO BE CANCELED AT THE SAME TIME.

As you are the CEO, I know this is not your job to fix, but it is the ONLY way that I will get real help with this issue. I hope to hear from you very soon, advising that the above has been done, and the account has been closed effective March and NOT May.

PSS to this Complaint: After 'a person from the President's Office' called and STILL refuted my claim about the end date of my contract - AFTER SEEING THE CONTRACT I HAD! Incredible, such a little thing to Cingular! AND, THE NEXT THING HE DUMPED ON ME WAS: Back in the Fall of last year, my son's phone died on him, mind you, this is Cingular's equipment~! and he had to purchase another phone~ He came home w/a piece of paper typed up from the phone store just saying that I gave my permission for him to use the existing telephone number - and I signed it. (If I hadn't, they would not have transferred the number I was paying for.) This 'person from the President's Office told me that act automatically added time to the contract! THAT IS INSANE! I SIGNED NOTHING WHEREIN I AGREED TO LENGTHEN THE CONTRACT! NOR DID THE SALES PEOPLE WHO SOLD THE PHONE TO MY SON, TELL HIM THAT THE PURCHASE OF THE PHONE, ETC. WOULD EXTENT THE CONTRACT?! WHERE HAS ALL THE HONESTY AND SERVICE GONE IN THIS WORLD?!

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Char Scott
,
Feb 22, 2007 8:00 am EST

I called Cingular to change my monthly billing from the $59.00 to the $39.00 plan since I never use all my minutes and had over 1200 rollover minutes stored up. I was informed that I would lose all but 400 of my rollover minutes because of a new rule that went into effect October, 2006. I was planning to have the rollover minutes augment my new $39.00 plan. I was told by the sales person at Cingular when I signed up for their service that I could change to a lower monthly rate after I had saved enough rollover minutes. This is clearly a case of false advertising and the new rules should apply to customers who sign on after the new rules take affect and not to those who signed on prior to these new rules. How can we take these criminals to task. Why does the FCC allow these companies to get away with this type of fraud.

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Steve Myers
Williamstown, US
Dec 06, 2006 10:58 am EST

My phone got broken and I even have insurance and I have been paying them for a year. I was told that because I have changed a phone that has a manufacturing defect, I was told that they cant do any thing about it. I am just waiting until my contract ends. It is the worst company to deal with.

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dani
, WS
Dec 06, 2006 10:03 am EST

I am having the worst signal connection with this company. After I signed contract they told me that I can't change my service. I have never seen a worst company in my whole live.

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Liberty
,
Nov 08, 2006 3:04 pm EST

Cingular throughout the United States. What made Cingular send me a cell phone that I did not order, did not authorize service for and did not sign any contract for? Their letter said, in essence, even though you did not give a credit card number, we are sending you this new cell phone anyway...and then billed me! They didn't have my # because I never ordered it! Now they are harassing me (even though I sent their phone back) Can't Cingular get business any other way?

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12:00 am EDT

AT&T horrible service attitude

I had this cell plan for two years ago. At the time of initial signing on, it was not explained very clear to me that the minutes for my two phone numbers could not be used interchangeably. I was under the assumption that the minutes could be shared between the two lines under my name.

In November my parent was sick and as a result, I have been using one of the cell phones more than the previous month. Unfortunately, this resulted in a very high dialed called for 908 672 8sss.

I called December 21, and the Customer Service gave me a credit of $84.80 and charged me $136.91. However, my 908 672 8sss phone was hardly used at all (only 59 minutes); I felt it would be fairer to charge me the regular monthly rate of $80.20.

I have spoken with Merlin (095) and Trent (833), but both of them quoted ATT policy and Merlin indicated that I was "imaging', and I was not "listening", and "there is nothing they can do to help", and "they could not give me any more credit" etc... After the conversation, it made me very upset and aggravated by Merlin's poor service attitude and bureaucratic mentality. I advised him to take more human interaction courses, instead of using all negative words to let the customers felt insulted. I requested a supervisor's phone number from Merlin and he denied my request.

Throughout the conversation, all I got was very poor customer care and improper antagonistic attitude. Such as negative impression on previously and potential future customers would have detrimental effects for AT&T and should be rectified. To obtain $56.71 more is not as important to keep the customer happy and maintain a better publicity.

The initial sign-on misrepresentation whether was my or AT&T's fault is not a focal point of this argument, it is the current AT&T's customer care attitude and trying to satisfy the customer’s need may ultimately make or break a company successful in such a fierce competitive cell phone market !

Sincerely Yours

Michael

A past loyal customer and perhaps future customer.

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Eduardo Torres
,
Mar 05, 2007 6:44 pm EST

I received a letter stating that I must respond to this letter within 14 days or else I will be billed for $59.00 a month for your services. For one. I did not purchase anything, nor did I request any thing from you. I better not see a bill for that amount. I have no problems putting a lawsuit. I work in a law firm.

Valerie
Valerie
, US
Dec 07, 2006 6:45 pm EST

I received a message on my answering machine while I was out of town attending to my critically ill mother, saying that I needed to call ATT at the number they left.

Did so and got put on hold for 30 minutes with no answer ... twice! Logged onto their website and found that they had my account listed as delinquent (I had mailed a check through another overpaid and substandard "service provider"... the USPS), so I processed an on-line payment. Their automated reply confirmed that the account was brought up to date. Another automated reply told me that my next bill would have a service restoration fee of $28.25 applied (Kansas' maximum is $18, according to one of the idiots who finally answered their phone). I called the number that notice listed and spoke to "Dana"... told her the situation and she argued that my phone had been disconnected, so the fee applied. I asked for the name and physical address of a supervisor, so she transferred my call to another idiot, Cheryl. Repeated the process and she, too, transferred me to a third, "Mrs. Walker" who said they would waive the fee as a "one time courtesy." These people wouldn't know the meaning of courtesy if it slapped them in the face! Why is this awful company rearing its ugly head again?! Didn't they get broken up due to just this kind of crap? I'm starting my search for a replacement today and plan to have it in place by January 1. I HATE AT&T. Will NEVER get any other "service" from them and will work to keep others from making the mistake of becoming their customers. This company really needs to be forced out of business... they don't care about their customers, their workers (if you can get through the multi-level automation to get to them) are incompetent and their automation is grossly overdone. Their physical address, should anyone else become exhausted before finally getting it is:
ATT
Attention: Customer relations
P O Box 1530
Houston TX 77092

My next stop for complaint is the FCC.
I plan to do whatever I can to irritate ATT as much as they have irritated me.

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Jeanne
,
Nov 17, 2006 5:21 pm EST

Please read from former custormer

Jeanne
P.O. Box 1246
Chickaloon, Alaska 99674

I am a private customer, not a business.
My name is Jeanne [privacy edit]. When I signed up for service with AT&T, my last name was Garmaize. I have resumed my maiden name, Meldrum, for your records. My cellular telephone number was (907) 232-1sss. I just had the service discontinued yesterday.
I want to tell you that on May 9, 2006, I called Cellular 1 to cancel my service because I make minimum wages and with the cost of fuel going up so high, I had to cut corners and the phone had to go. I was paying around $60.00 per month which was directly taken out of my checking account each month as had been arranged years ago.
When I called to cancel my service, which also coincided with the amount of time I had on my contract, I believe, I spoke with a very nice young man named Ahmed. I think he was from Indiana —somewhere outside of Alaska , I do remember that. He was in a different state of the United States. He was a well-spoken man and works well for you. He was very courteous to me.
Well, Ahmed talked to me for quite a while and suggested I keep my service and reduce the calling charges to $30.00 per month and I would also get a really nice, new camera phone for which I would be charged a greatly discounted price. And, it was a camera phone! Well, against my better judgment, I agreed to let him send me the phone and go to the lower priced service.
I got the phone within about 2 weeks. There was no Sim card in the package. I’m not cell phone sophisticated. I didn’t know what a sim card was. I finally got a hold of Ahmed again and he sent me a sim card separately. By this time a few weeks had gone by and I had no access to the phone I was paying for.
I put in the sim card, the phone lighted up, I plugged it in and I began to read the companion book and get to know the phone, but I couldn’t get the phone to work properly..
I live over 30 miles from town. I live way in the mountains. It’s not easy to get to town. I thought no one was calling me, but when people said to me that they’d been calling and calling and only getting busy signals, I called the service department at our local WalMart, 36 miles away. They have a customer service representative there. He told me I needed to bring the phone in, so I made a special trip to town for this. While I was there, he got my phone to work. He dialed my number and I could receive the call, however within a few hours when I was back at my home and wanted to make a call, I was not able to. I have read the book over and over and over. I don’t think I’m doing anything wrong. It charges well, and sometimes I have been able to make a call, but only about 4 to 6 times ever was it successful. The phone will occasionally make a different musical tune that is not my chosen ring tone and when I have opened it, it started taking pictures! I didn’t want to take pictures at that time! From then on, whenever it made other tones, I just left the phone in my purse to take pictures of the inside of my purse.
I wanted to discontinue my service in May and I still do. I just don’t like Cellular 1’s service and I don’t think there is anything better out there, so I’d rather go without a cell phone at all.
Yesterday, when I called to discontinue my service, first I was told that my paymernts were delinquint! As I previously said, I had always had my payments automatically taken out of my account! I did not ever opt to have that changed! I really resent having a delinquincy on my record.
I also was told that I will be billed over $368.00 in December to discontinue my conract. I cannot pay this amount at all and, again, I am resentful of this as I wanted to discontinue back in May because I am quite poor. I can't afford this luxury.
Please email me and I will need to appeal to the highest autority you have at Cellular 1. When I chose Cellular 1 after being thoroughly unimpressed with the somewhat sneeky way my phone company had been taken over/sold out. whatever it was, and really mismanaged service here in Alaska from the very begining of Cellular 1 service. As someone who has been with Cellular 1 for the past several years, one of your long-time employees will remember people leaving ATT/Cellular 1 in droves up here.
I must have a letter or an email of acknoledgement of this email to you.
Thank you for your time.

Sincerely,
Jeanne

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AT&T - false advertising technique

This is a very serious matter: On August 15, 2006 I switched phone service from Verizon to AT&T based on your agent's recommendation. When I asked whether or not there is activation fee, she said "no". But later I found out that there was activation fee charged. She also put me into the WorldNet service that I never requested. I tried to call your agent...

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AT&T be wary

This is one of those outrageous early termination fee compaints. Had $15.99 internet scheduled in July for one year. I lived in Indiana until that May of 2006, at which time I moved to Ohio. Since AT&T did not cover Ohio I had to terminate my service 4 months early of the contract. So of course they sent me a $200.00 early termination fee bill. Do the math and you might realize something doesn't add up. For 4 months at $16.00 there would only have been a bill of $64.00. I figured this was fishy enough to pass on to everyone to BE WARY with AT&T/YAHOO (Formerly SBC/YAHOO)! Crooked, Crooked, Crooked.

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Cathy Bellani
, US
Sep 19, 2018 5:47 pm EDT

Charged me double for cell service, spoke to 4 representatives and none of them could give me a reason why?

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susan1965
, US
Sep 18, 2018 10:19 am EDT

Did not make this charge, want my money back thank you susandaulton711@yahoo.com [protected].I would like to know how you can put charges on my Master Card without my permission.

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john Eddy
, US
Sep 19, 2018 7:00 am EDT

I recently signed up for wireless service. It's been 5 months and the service is 1 bar 4g maybe 2 at best. Is it possible to cancel my contract without a penalty because od the poor service.

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Robin Milim
, US
Sep 06, 2018 4:01 am EDT

I have been charged for 4 extra receivers for the past 5 years and I am having trouble getting reimbursed. I keep getting the run a round when I try to access call and speak to someone in billing. The monthly amount is $7 per each receiver = $28 for 5 years totals $1680. I need to be reimbursed for these extra charges
Robin Milim

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Candyce willis
, US
Sep 04, 2018 6:20 am EDT
Verified customer This comment was posted by a verified customer. Learn more

On November 20 2017 VESTA withdrew $49.94 from my checking account. This charge was never authorized. I would like to know how this charge can be reversed and my $49.94 put back into my account.

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Allavanda
, US
Sep 01, 2018 11:11 am EDT
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AMI manager is always with drugged or drunk eyes. STAFF are very slow and unprofessional. TERRIBLE store and staff

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Kevin RN
, US
Aug 28, 2018 7:38 pm EDT

We just switched service from Verizon to ATT. We are attempting to get new phones. What a hassle! They want us to go to an ATT store. The nearest store is 2.5 hr drive from us. We even talked to a supervisor with no results! We are no considering returning to Verizon, who has excellent customer service!

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Paul A. Daniel
, US
Aug 14, 2018 5:05 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

The ATT Chat process is a total waste of time. I have tried 4 times to use it to adjust my TV programming, have received apologies, promises, and then nothing, every time.

And their phone customer service is not much better. Long, drawn out, "promising", but again, no results. How do they stay in business? P. A. Daniel

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Gail Arnold Behrens
, US
Feb 27, 2017 5:07 pm EST

I'm sick of At&t--a totally ridiculous company! I had to wait on the phone for almost an hour to try to settle my billing problems. They transfer you to separate people for phone-the internet-direct tv. I don't understand why they don't offer service that can help you with every question, instead of making the customer wait forever to get help. We are ditching them as soon as we can find a better company to go with. HORRIBLE customer service-I've been with them since they were Southwestern Bell over 30 years. My direct tv bill has over doubled what I was first paying--I'm so done with them.

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Robert Berning
,
Jun 22, 2007 12:00 am EDT

I ordered high speed internet through AOL and they informed me I would get a rebate for the modem. That was Prior to Dec 06. I never received modem so I called and then I received it, and then received another one. I returned the second one. I have had quite a time getting ATT to remove the charge for the second modem. Finally this month, June, they removed the charge. I have been waiting for the refund and called several times to the rebate center. I now have been told that it is on hold as I got a rebate on the ATT bill. THAT WAS JUST FOR THE SECOND MODEM.

I want my rebate...

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AT&T - credit card overcharge for services not rendered

ATT Worldnet notified me by mail that ISP (Internet Service Provider) service for all of Puerto Rico (where I live) would be discontinued in Jan 2002. I called the company to cancel my account and ask for a referral to another ISP service. On May 27 2003, I noticed that ATT Worldnet had continued to charge my VISA credit card for monthly service, at the...

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AT&T Customer Reviews Overview

AT&T is a leading telecommunications company that offers a wide range of services to its customers. The company has received a significant number of positive reviews from its customers, highlighting its excellent customer service, reliable network, and competitive pricing.

One of the most significant advantages of AT&T is its customer service. Customers have praised the company for its prompt and helpful customer support, which is available 24/7. The company's representatives are knowledgeable and friendly, and they go above and beyond to resolve any issues that customers may have.

Another significant advantage of AT&T is its reliable network. Customers have reported that the company's network is fast and stable, providing excellent coverage in both urban and rural areas. The company's network also supports the latest technologies, such as 5G, which ensures that customers have access to the latest and greatest services.

AT&T also offers competitive pricing, which has been a significant factor in attracting and retaining customers. The company's plans are affordable and offer excellent value for money, making it an attractive option for budget-conscious consumers.

Overall, AT&T has received overwhelmingly positive reviews from its customers, highlighting its excellent customer service, reliable network, and competitive pricing. If you're looking for a reliable and affordable telecommunications provider, AT&T is an excellent choice.

AT&T In-depth Review

Company Overview:

AT&T is a telecommunications company that has a rich history dating back to 1876. It started as the Bell Telephone Company and has since grown to become one of the largest providers of wireless, internet, and TV services in the United States. The company's mission is to connect people with their world, everywhere they live and work, and do it better than anyone else. AT&T values innovation, integrity, and customer satisfaction.

Products and Services:

AT&T offers a comprehensive range of products and services to meet the diverse needs of its customers. They provide wireless services, including smartphones, tablets, and mobile plans. Additionally, AT&T offers internet services with various speed options and TV services with a wide selection of channels and on-demand content. The company also provides home phone services and bundles that combine multiple services for added convenience. AT&T's offerings are known for their quality and variety, ensuring that customers can find the perfect solution for their communication needs. Pricing and packages are available to suit different budgets and preferences.

Network Coverage:

AT&T's network coverage is extensive and reliable, covering a large portion of the United States. It competes strongly with other major competitors in terms of coverage area, ensuring that customers can stay connected even in remote locations. The network speed and performance offered by AT&T are commendable, providing fast and seamless connectivity for browsing, streaming, and downloading. Customers can expect a reliable network experience with AT&T.

Customer Service:

AT&T prides itself on its customer service quality and responsiveness. The company offers multiple support channels, including phone, chat, and email, to cater to different customer preferences. The response time is generally prompt, and the customer service representatives are knowledgeable and helpful in resolving customer issues. AT&T strives to ensure customer satisfaction and provides effective solutions to address any concerns.

Pricing and Plans:

AT&T's pricing structure and plans are designed to offer flexibility and value for money. They provide various options to suit different budgets and usage requirements. A comparison with competitors' pricing shows that AT&T offers competitive rates and attractive bundles. The contract terms and cancellation policies are transparent and reasonable, allowing customers to make informed decisions and switch plans if needed.

Technology and Innovation:

AT&T is committed to technological advancements and invests significantly in research and development. The company continuously introduces innovative features and services to enhance the customer experience. From cutting-edge smartphones to advanced internet technologies, AT&T stays at the forefront of technology to provide its customers with the latest and most reliable solutions.

Reputation and Trustworthiness:

AT&T has a strong reputation in the industry, known for its reliable services and customer satisfaction. Customer reviews and ratings reflect the positive experiences of many users. The company's trustworthiness and reliability are evident in its long-standing presence in the telecommunications market and its commitment to delivering high-quality services.

Corporate Social Responsibility:

AT&T demonstrates a commitment to social and environmental responsibility through various sustainability initiatives and community involvement. The company actively promotes environmental conservation, energy efficiency, and digital inclusion. AT&T's ethical practices and transparency contribute to its reputation as a socially responsible organization.

Partnerships and Collaborations:

AT&T has established partnerships and collaborations with other companies to enhance its offerings and provide additional value to customers. These collaborations bring together expertise and resources to deliver innovative solutions and improve the customer experience. Customers benefit from the seamless integration of services and the availability of exclusive features.

Overall Rating and Conclusion:

AT&T is a reputable telecommunications company that offers a wide range of high-quality products and services. With its extensive network coverage, reliable customer service, competitive pricing, and commitment to innovation, AT&T stands out as a reliable choice for customers. The company's strong reputation, corporate social responsibility, and partnerships further enhance its value. Overall, AT&T receives a positive rating for its comprehensive offerings and dedication to customer satisfaction. Potential customers can confidently choose AT&T for their communication needs.

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AT&T contacts

Phone numbers

+1 (800) 288-2020 +1 (888) 333-6651 More phone numbers

Website

www.att.com

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