Menu
ICICI Bank Customer Service Phone, Email, Contacts

ICICI Bank
reviews & complaints

www.icicibank.com
www.icicibank.com

Learn how the rating is calculated

2.3 523 Reviews

ICICI Bank Complaints Summary

171 Resolved
352 Unresolved
Our verdict: Engaging with ICICI Bank, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
Verified
The authenticity of the customer service contact information for ICICI Bank has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of ICICI Bank. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review
File a complaint

ICICI Bank reviews & complaints 523

Sort by:

Newest ICICI Bank reviews & complaints

ComplaintsBoard
D
4:51 pm EDT

ICICI Bank harassing calls to my known people

My name is Deboshri Roy. I live in USA. I have an issue to discuss with you.

Icici bank is calling my relatives & other known people from their
database and using abusive language. This is highly not acceptable.

After many verbal warnings, they are continuously calling my people
from different names & abusing them.

Icici Bank is not supposed to call people and harass like this.
Receiving calls from the following numbers: +[protected],
+[protected].

I am out of country. I am contactable through this e-mail id [protected]@gmail.com

Read full review of ICICI Bank and 20 comments
Hide full review
20 comments
Add a comment
I
I
INDERJEET KHOKHAR
SOUTHALL, GB
Oct 12, 2012 10:59 am EDT

I made a complaint about ICICI Bank some while ago and I want this deleted now. Can you please do so.
My name is Inderjeet Khokhar

B
B
boseemlc
, IN
Aug 08, 2011 4:56 am EDT

I am a 80 year old lady residing in Chinsurah, Hooghly, WB India.
I am getting treats and calls in abusive language everyday from representatives of ICICI bank stating that i have used their card and have a due of Rs 40, 000/-. This to to inform you that neither I have any account with the bank nor I hold and of their credit or debit cards.
If no action taken immediately, I will be bound to proceed to police and the court.

R
R
RAJKUMAR123
, IN
Oct 09, 2010 7:58 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear Sir,

My Employee Code is 30232

My PF No is MH / 94095 /17114

Please send My PF. or tell me status.

Thanks

Rajkumar Singh
[protected]

rajkumarsingh.singh75@gmail.com

D
D
Dev123456
Bloomington, US
Sep 21, 2010 9:26 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Not sure what ICICI Bank means by Global. Anything you need to done as per the customer service either you or the power of attorney has to go to their branch. It seems like bank knows how to lie and cheat their customers. Im surprised they still exist with all the lying and cheating they do

P
P
Partipane
, US
Aug 18, 2010 10:51 am EDT

I withdraw cash of rs 3400 from ICICI ATM at dwarka on 11 May 2010. when i checked mini statement rs 110.30 deducted as transaction charges. as per RBI guidelines no fee will be deducted on third party transaction. My account is with HDFC bank. please tell me how i can get my 110.30 back from ICICI.

K
K
Komfrote
, US
Aug 11, 2010 9:03 am EDT

Cash withdrawn from ATM of Axis Bank of C Block Janakpuri but cash not disbursed due to over thickness and the machine pulled back the entire cash. ATM Debit card is of ICICI Bank, B Block Janakpur. Complaint raised through SR No [protected] dated 1st July (same day) to credit my account for Rs. 20, 000/-, But till date no response. They are passing the blame on each other and avoiding any response. How to get back my money without further delay.

S
S
sujit srivastava
, IN
Jun 02, 2010 7:53 am EDT

Dear Sir
I have a salary account in ICICI BANK New friends colony New Delhi Ac no-[protected]

Kidnly note dated -25-05-2010 my account was credited Amount-5000
shocked at the moment suddenly my account was debited with R.s-3000
What is this nonsense.
Kindly justifiy .

Sujit Srivastava

A
A
amit singhal
, IN
Dec 06, 2009 1:05 am EST

i have purchased a hero honda glamour bike reg. no. RJ-14SV 8168 Chessis No 06MAWC09699 Engine No. - 06MASM10060 by taking loan from icici bank. I have been deposited all E.C.S. but till todey they have not provided me N.O.C.

S
S
sapna kumari
, US
Oct 29, 2009 9:59 am EDT

My A/c No. is [protected], actually I had balance around 15000 in my bank, But today 29-10-09, I widrawled 500 Rs. from ATM, But now my total Balance is Showing only 6047 rs. only. can I know whats the problem my be happen?

M
M
MR.G.SABAPATHI
, IN
Sep 01, 2009 12:58 am EDT

Dear Sir,
We wish the closure of the accounts of above, due to wrong debit transaction, a lump sum of Rs.6881 in favour of ICICI LAMBARD GIC LTD (MUMBAI), dated – 18/07/2009 instead of debiting it in easy installments…
This has happened after a lot of phone conversation by your authorities…
with regards
G.SABAPATHI.

ComplaintsBoard
P
5:25 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

ICICI Bank internet banking fraud. deficiency in service and always creating hassle to the customer

Hi,
I'm a customer of ICICI Bank for a decade or more now. I've maintained by credit card and account very well. I'm very organized in nature. Hence I prefer to maintain everything Individual and Precise. I was able to login to my both Credit card and savings account separately until 2 months. Since 2 months I'm not able to login to the Credit Card account online. When I contact the senior management desk I receive pathetic reply from Pooja Tenguria. Who says that my Mobile number is not mapped to Credit Card for which I'm unable to login online. When I replied to her stating that I've a proof where my mobile number was registered way long back. I receive a reply from her stating that as my single mobile number is registered in the Bank account I could not register it in Credit Card to access the online banking of the credit card.
I presume the company is asking/showing a customer the way to do fraud or forcing to do it.
Because, as per TRAI you should have a proper single number than multiple numbers. I personally fed up with 1 mobile number and now bank wants me to get 2 mobile numbers to operate the online banking of the savings and credit card separately.

I just said to the Bank that enable me to login to my credit card and bank account separately. Which is a simple and precise request.

The Bank is unnecessary prolonging the issue since 2 months and says that I could not operate the online banking for both my accounts separately.

They have disabled my credit card user ID without my permission or intimation to me.

I need both my online banking account to be enabled and active in working condition.

Regards
Customer how is always Dis-satisfied by ICICI Bank

Read full review of ICICI Bank
Update by Panaga
Apr 10, 2015 11:58 am EDT

ICICI IS NOT SOLVING MY ISSUE. I NEED THE CONCERN BODY TO LOOK INTO THIS RIGHT AWAY AND SORT IT.

ITS BEEN PENDING SINCE 2 MONTHS. SOME PEOPLE OF ICICI BANK WITH FOLLOWING NAMES ARE MAKING THIS ISSUE PROLONGED UNNECESSARY FOR 2+ MONTHS NOW.

Natasha Ganguly ; Pooja Tenguria

I'M GOING THROUGH MENTAL AGONY BECAUSE OF THIS BANK AND DUE TO THIS ISSUE I'M UNABLE TO TRACK MY CARD TRANSACTIONS - ONLINE .

Update by Panaga
Apr 08, 2015 8:38 am EDT

Great that you're asking me to write to care@icicibank.com.
FYI, the issue is already escalated to the senior management and board of directors email address. Where the situation is not resolved rather made it more complicated.

I've had 2 separate user ID for my account and credit card.

I do not know when I've written that I'm unable to access my credit card internet banking, the reply was as your mobile number is registered with the user id of Bank Account you'll be unable to access the credit card account online.

It's really surprising does Bank asking customers to get N number of phone numbers just because you have changed your policy.

it is ridiculous your making a path to fraud. I have had 2 separate user ID's for my Bank account and Credit Card account I want them to be the same and operational.

You could trace my account with the email address registered as this was done earlier many times by you guys.

Hide full review
ComplaintsBoard
S
9:19 am EST
Verified customer This complaint was posted by a verified customer. Learn more

ICICI Bank online banking site is not reliable and unsafe

I have been receiving mails from icicibank.com that my bank account has been asssesed from an unknown location and not my regular location
And hence asking me to fill in the requisite data of debit card details
Date of birth, etc. The attachement has teir coloured dash board with their logo on it. The bank refuses to accept that their bank dashboard
Is being used by fraudsters and no action has been taken to report the matter to cyber crime branch and disabling the site location of origin of mails beeing sent currently to me asking me to share all my details.
I am sure that their bank site is unsafe and not trustworthy

Read full review of ICICI Bank
Hide full review
ComplaintsBoard
V
3:12 am EST
Verified customer This complaint was posted by a verified customer. Learn more

ICICI Bank poor and pathetic customer service from ICICI Bank.

I am totally unhappy to see the poor and pathetic customer service from ICICI Bank.
Nothing has been done for reverting wrong transition which has happened. I am not getting any support from bank, ICIC is saying I have to take up with beneficiary IDBI and IDBI is telling I have to take up with initiating branch. I am a customer of ICICI and not IDBI
The wrong transition has happened because of malfunction in ICICI Internet banking site, which I have immediately informed in nearby branch. Also given written request.
This kind of non-customer centric response will surely impact your brand image.
My account Number [protected].
Transaction Date 19/01/2015
Transaction RemarksBIL/[protected]/NchgRs5.00STRs0.62
Withdrawal Amount (INR)19, 005.62
Payee Account Number0717104000031222
Bank IFSC CodeIBKL0000717
Payee Bank NameIDBI BANK LTD.
Payee Bank BranchNO, 14TH EAST CROSS ST, GANDHI NAGAR, VELLORE-6
Payee Bank CityVELLORE
Account Type:Savings
Payee Bank Zip Code0
Payee Bank CountryINDIA

Read full review of ICICI Bank
Hide full review
ComplaintsBoard
V
11:57 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

ICICI Bank fraudulent use of credit card

Sir,
I am a resident of above address. I wish to report a cyber crime involving misuse of ICICI Credit Card issued in my name.
Since last 2-3 days I had been receiving calls from a number stating that the calls are from ICICI Bank.
On 12th January 2015, I received call from same number i.e. + [protected] at 11.30 a.m. asking me information about my ICICI credit card.
On 13th January 2015 I received four calls from same number up to 11.59 again asking information about my card. They appeared to have many details of my card.
At 12.45 on 13th Jan, 2015, I got SMS on my Mobile No.[protected] as follows.
“Tranx of INR 4.000.00 using Credit Card 4xxxx8005 is made at One Mobikwik on 13th-Jan-15.Avbl Cr lmt: INR 1.15.899.66. Total Cr lmt: INR 1.15.899.66. Total Cr lmt: INR 1, 25, 000.”
At 13.42, on 13th January 2015, I got SMS on my mobile No. [protected] as follows.
“Tranx of INR 5070.00 using Credit Card 4xxx8005 is made at AIRTEL PYMT-BIL on 13-Jan-15 Avbl Cr lmt: INR 1, 19, 899.66 Total Cr. Lmt: INR 1, 25, 000.00”.
I have paid money through ICICI Bank Credit Card for Card Protection Payment (CPP )My card protection No. is IA0346735.
After receiving 2 sms messages, I immediately blocked the card and made the complaint to the ICICI bank. Even if I had received messages for 3 transactions only 2 transactions mentioned in this letter were successful. This was informed to me by ICICI Bank official on 13th January 2015.
i have also lodged a police complaint to the senior police inspector Deccan Gymkhana police station, Prabhat Road, Pune-411104 on 14th January 2015 at 3.45 p.m.
i am attaching a copy of received sms and the copy of the letter submitted to the police
i had requested to the ICICI customer care to provide me details of my account on 15th January 2015 at 11.30 a.m.
i have still not received any reply from them. i am attaching copy of the mail to the ICICI bank.
Dr. V.N.Karandikar

Read full review of ICICI Bank and 5 comments
View 0 more photos
Hide full review
5 comments
Add a comment
G
G
G. BALASUNDARAM
,
May 03, 2008 9:24 am EDT

I have sent two letter pertaining to the ICICI LOMBARD GIC LTD for cancelling. inspite of request they have sent a bill for Rs. 6560/- (rupees six thousand five hundred sixty) even after. they were black mailing me to debit the amount to my credit card a/c I requst you to kindly look into the matter and do the needful

A
A
Airtel Presence
, IN
Jan 20, 2015 5:58 am EST

Dear Mr. Karandikar,

This is with reference to your post dated 15 January 2015.

We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.

We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.presence@in.airtel.com

Look forward to hearing from you.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.presence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

A
A
Airtel Presence
, IN
Jan 18, 2015 1:41 am EST

Dear Mr. Karandikar,

This is with reference to your post dated 15 January 2015.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.presence@in.airtel.com

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.presence@in.airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

S
S
sathiyadas VJ
,
Oct 11, 2008 2:24 am EDT

I send request for stop my ICICI LombardGICLTDHealth EMI on 2 month back. Till now showing my credit card amount due.Please do the necessary thing on that Please...

A
A
asif
,
Jul 19, 2008 9:37 am EDT

i want crideat card

ComplaintsBoard
R
8:27 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ICICI Bank latepaymentcharges

This month I have not received the sms messages regarding payment of credit card. cc no [protected]. and I am not in the city from 15th november to 20th of nov, 2014, 20th nov, i got a voice mail from Icici bank custormer care, payment of cc not yet received please pay the same to any icici bank branch immedietly by cash no charges will be layed. so immedietly i have gone to branch and payed cash.
in this month statement i saw that u charged for me for late payment charges of rs.500. so please look after that matter and repay me that rs.500 to my credit card.

Read full review of ICICI Bank
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
5:04 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ICICI Bank payback reward redemption

A great rip off storey...

Last statement I saw a new charge reward redemption fee 112/- (Date 31/10/2014) for my redemption of payback reward 700 point for 70 rupees product. That again I puchased due to a alert from icici bank saying your reward point 777 will expire soon... More over I was not informed about thisnew charge and nor it is mentioned in the payback site on redemption.. For this I raised 3 service request, I did not get any proper explanation.. I would expect this charge should be shown in payback site before submitting order...

But I got this debit transaction appear in 1.5 month after redemption means customer forget what he did with this amount...

My case is for a 70 rupees item, I paid (reward point - 700)~ rs. 70 + 112, that is a total 182 rupees for a rs.70 product.
As a consumer I expect some transparacy in each transaction and it should be shown on the screen where I am performing the transaction, in this case payback site. What value add they are providing by giving reward point.

Read full review of ICICI Bank
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
12:43 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ICICI Bank non receipt of policy document

I have purchased a car insurance policy No. [protected] from ICICI Lombard. They have informed me that my policy has been dispatched on 27 Oct 2014 through Madhur Courier under No. [protected]. They have asked me to contact [protected]/[protected] for any query. Till date I have not received the policy document. When I tried to contact the given numbers I did not get any response. Once I received a message that this number is not in use. I don't know how to contact them. My efforts to contact ICICI Lombard also failed.

Read full review of ICICI Bank and 8 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
8 comments
Add a comment
A
A
A.Celestine
,
Aug 29, 2008 3:53 am EDT

Insurance Policy No. 3001/W-294877/00/000
Vehicle No. KA 41 M 1241 YEAR OF MFG- 2006 - INSTEAD 2004 APPEARED IN THE POLICY.

C
C
Chetan Vaidya
,
Jul 08, 2008 4:59 am EDT

The money for my car insurance renewal was deducted by the company on June 3rd and till date I have not received my policy. Since July 1 I am calling the customer support and everytime get a promise that within next 24 hours I will get a soft copy mailed to me. I am feeling humiliated, frustrated and cheated by the service I am getting.

This is customer support at the nadir...

A
A
amit
,
Jun 20, 2008 1:42 am EDT

To get your phone registered in "DON'T Disturb" registry, i had just got this info from airtel customer care.

B
B
Balbir Rathod
,
Oct 24, 2007 12:00 am EDT

I have taken policy in the month of April 2007 still have not got the car policy... i only have cover note. Really bad service.

T
T
tilak r saini
, IN
Apr 30, 2009 11:37 am EDT

policy no. 4034/fps/[protected]/00/000 was valid upto 4-4-09. Iwas contacted so many times at Delhi branch named Jyoti Kohli phone no. [protected]. every time I was told we will call you back after 5 minutes.but there is no response.what a third class service given by your office.

TILAK R SAINI
CELL-- [protected]

V
V
vishu
, IN
Dec 24, 2008 3:51 am EST

same things happened with me

B
B
Bhavik Mehta
,
Sep 15, 2008 8:29 am EDT

This is very serious matter and i hope it to be taken seriously..
I applied for icici credit card and while applying i was not informed hidden things like insurance policy.. i was told that the credit card is free for life time and there will not be any type of deduction.. But after some days I am getting call from some of ur guys and they told that you will be having one insurance policy - critical care along with ur credit card.. that time i m not given time to think as it was a phone call they tell that it is compulsory to take this policy... now i come from the agent from whom i ve applied for credit card that there is nothing compulsory to take any type of policy.. if i go to icici bank they tell that go to lomard office at pune station... when i try to cancel the policy you are charging me for cancellation!... if it is minor value i can compromise but it's huge amount of 2300 .. kindly look at this...

My credit card no - [protected]

I complained this just in 12 days of receiving that policy.. kindly look at the matter..

B
B
balu popat rajiwade
,
Jun 12, 2008 4:36 am EDT

my motorcycle no is mh-14-be-86
i have repaired the accident motorcycle from the kundan automobil at bawdhan tal.-mulshi, dist.-pune .
i claim to icici lombard but untill one month complite but i cant recived the check for insurance.

ComplaintsBoard
I
10:40 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ICICI Bank fraud

I recently received a "welcome kit" from CPP India via my ICICI bank acct. I ignored it as I am not interested in such services. While looking over my bank statement online, I discovered that an amount of 1848 was deducted from my account. I am currently disputing this charge with CPP and ICICI bank. While I await their reply, I cannot comprehend how a reputable bank like ICICI can let crooks like CPP free access to customer account. While they don't even let me use my own money without a OTP from another laptop, how can they provide my contact info to the rest of the world and allow another company to deduct money from my acct without any form of authorization. I am very concerned about the safety of my account and am closely looking to other safer banking options for my personal, investment, and business needs.

Read full review of ICICI Bank
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
K
9:14 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ICICI Bank misleading exchange rate

I initiated wire transfer to ICICI bank on 24th Sep and the exchange rate on the website was 60.00 and the transaction was completed on 25th the exchange rate on the website is 60.25 and the exchange rate which was given to me is 59.38 which is way lesser than what is displayed on their website and I lost more than 30k in the transaction, Guys please do not choose ICICI for any money transfer in future they are Frauds!

Read full review of ICICI Bank
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
5:07 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ICICI Bank regarding imobile app

The imobile app is not having the Circle field while doing Prepaid Mobile Recharge. So, in that case user can not come to know that if some transaction will be applicable or not for him which he is using to make the prepaid recharge. Because of this many times the amount is deducted from the account without the successful transaction. Also it will add the value to imobile app. Please solve this problem. Thanks.

Read full review of ICICI Bank
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
R
9:37 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ICICI Bank without registration cpp extending protection

I have been called by some and offered about Card Protection Plan and without my consent debited a sum of Rs 1850/- from my S.B.Account, ICICI Bank. Thereafter, I didn't receive any communication from them and when I called to enquire about the debit of the above amount, they simply said that they are extending Card Protection of my Cards. However, I did not provide the details about any of my Cards and yet they are telling that my Cards are being protected.

Read full review of ICICI Bank
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
U
6:30 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ICICI Bank using vulgarity words

Reference Mobile number : +91 [protected]
I received a call (above mentioned mobile number) today (27 Aug 2014) from Mastercard business promotional offers, is in India. A boy/man asked me that you are using a ICICI credit card and there are offers regarding that. I replied him that I am no longer using those card. It was 3 years ago I used it. Now there is no relationship between ICICI bank and me. As soon as I replied, He used very very very most vulgarity bad words and shouting against me and disconnected the call.
This is the worst response in my life I have seen. I got frustrated and raising the complaint for your perusal. How these type of executive's are employed in your concerns. I want to know the person who spoken with me and should be punished. Kindly investigate and do the needful.
I would be keep watching this complaint for your reply.
Thanks & Regards,
Udaya kumar.K

Read full review of ICICI Bank and 2 comments
Update by Udayakumar K
Aug 27, 2014 6:28 am EDT

Reference Mobile number : +91 [protected]
I received a call (above mentioned mobile number) today (27 Aug 2014) from Mastercard business promotional offers, is in India. A boy/man asked me that you are using a ICICI credit card and there are offers regarding that. I replied him that I am no longer using those card. It was 3 years ago I used it. Now there is no relationship between ICICI bank and me. As soon as I replied, He used very very very most vulgarity bad words and shouting against me and disconnected the call.
This is the worst response in my life I have seen. I got frustrated and raising the complaint for your perusal. How these type of executive's are employed in your concerns. I want to know the person who spoken with me and should be punished. Kindly investigate and do the needful.
I would be keep watching this complaint for your reply.
Thanks & Regards,
Udaya kumar.K

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
M
M
manjunath karad
,
Jun 21, 2007 12:00 am EDT

I have the Medical policy from the ICICI lombard over my credit card. The EMI amount I was suppose to pay was 405/- against the insurance of 6000/- . So far i have not receiver the statement suddenly the message came saying i have to pay the amount of 9800/- . Since i am ready to pay the EMI amount but not the interest because this the mistake from there end. Beware!

R
R
ROHIT BAGGA
,
Jun 23, 2007 12:32 am EDT

This is bring to your kind notice that i m icici card holder no.-[protected].Two minutes before i had a conversation with their customer care executive bcz bank has debited the 300/- rs in my june statement not acceptable to me bcz i had made the payment on time. Bank executive is telling that the cheque date is 5th of june, then how it can be clear from my bank on 1st of june totally baseless communication. I think instead of bringing the discussion to a conclusion they start firing to the customer without knowing that how a customer is important to bank.

TOTALLY UNSATISFIED.

ComplaintsBoard
M
5:05 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ICICI Bank wrong commitment and mis behave by customer care

Hello Madam/Sir

This is Manish sharma and my bank account is [protected]. it has been debited 250 rs of demat opening account fees on 22nd july 14. I called to customer care and told him regarding wrong charges because when my account has been opened that time din't tell me this charges and he agreed to refund my money with in 3 working day but i din't get my money till now and i received call from DEMAT account officer to refund money with in 3 days. and i called to customer care today she put my call on hold long time and not reply.

Thanks & Regard
MAnish sharma

Read full review of ICICI Bank and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
N
N
Navneeta
, IN
Jun 03, 2016 8:24 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hello Top Managment,
I am highly disappointed with your Collection Agents who have mis-behaved with me and colleagues in my office on 16th March. I am on-site currently in Spain but your collection agent every desk in the office and harassed everyone with bad and foul words. Can you please look into it and ensure that it doesn't happen again. Otherwise I am going to sue your company.

regards
Navneeta

ComplaintsBoard
R
11:41 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ICICI Bank worst user interface and worst bank

Hi,

I am currently in USA and since few weeks I am not able to use ICICI Bank website to manage my Bank Account. After logging into the site, whenever I click on any link, ICICI Bank is sending messages to my mobile. For each message I have to pay $0.20 to AT&T. So, just to log in and review my transaction details though the ICICI website, I have to loose few dollars.

It's the worst website ever existed on the earth. The new website user interface is ugly and many links are not working and sowing error messages along with the code. It seems ICICI website is no longer safe, there seems to be thousands of bugs and should not be used. It's high time to close bank accounts with ICICI and move to secure banks. This month I got huge mobile bill from AT&T just because of the stupid ICICI website.

After logging into the Bank Account, there is a "May I Help You" link which never works. I stay awake until midnight USA time to chat with the customer service. As soon as it's 10.00 PM, in India, I click on the "May I Help You" link to chat with the Customer Service, but the link doesn't work at all. It throws error messages. Along with the error messages I could see lots of JAVA Code. I could see the word infosys in the code in several java packages. It seems infosys developed this useless buggy website.

I am closing my account with ICICI Bank and my request to ICICI Bank is please ensure user friendly interface to the customers, don't send hundreds of messages(OTP Passwords) to the customers, the messages are expensive in USA. Also, make sure Chat service of the site is working. Currently many links are not working and the site is utter use less and costly because of the multiple OTP passwords you are sending for a single user log in session.

Thanks,
Ramesh.

Read full review of ICICI Bank
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
B
10:25 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ICICI Bank how to raise a legal action against money2india

I transferred some dollars from my US account to debit card in India one month back. The money never got transferred and whenever I call/mail the customer service its the same answer "it got transferred". I submitted even the beneficiary bank account statement to prove the transfer never happened, but the same reply.

I think this will never get resolved and ICICI support has no idea of how money transfer works to resolve an issue. Im going to raise a legal action against money2india, if anyone in this group done so, please inform how to do it.

Read full review of ICICI Bank
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
B
2:08 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ICICI Bank no urn messages

Hi,
I'm a account holder with ICICI Bank, RT Nagar Branch, Bangalore. I have my Oman number registered with this bank. Currently, from past one week, I'm not receiving any messages w.r.t transactions or confirming payees. I spoke to the customer care and was advised that everything is fine from their end. However, I receive other messages to this number hence network issue may also be ignored.
Hope the concerned people look into this and do the needful at the earliest.

Regards,
Binu B

Read full review of ICICI Bank and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
J
J
Joji Varghese
, OM
Sep 11, 2014 4:35 am EDT

ICICI is the worst bank. i lost Rs.5000/- from this bank in early 2000 because of their "CUSTMER SERVICE".

ComplaintsBoard
S
5:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

ICICI Bank cheated and misled by employee of iciciprulife

I have been cheated and misled by employee and staff of iciciprulife insurance company who forced us to believe that we can claim medical bills against wealth builder policy at the end of year. He had to achieve his company target at year end hence he sold policy worth rs80, 000 / -
To both of us. Rs 25, 00 / - each against wealth builder policy and rs 15, 000 / -
Against hospital care policy.

Read full review of ICICI Bank and 5 comments
Hide full review
5 comments
Add a comment
ICICI Prudential
ICICI Prudential
, IN
Aug 28, 2014 7:38 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear Mr. Singhal,

We wish to inform you that the concern highlighted by you has been reviewed. Accordingly, a communication has been sent to your registered email address with the details of the resolution offered.

In case of any further clarification, please contact us on our Customer Care number [protected] or write to us at lifeline@iciciprulife.com.

Regards,
www.iciciprulife.com

ICICI Prudential
ICICI Prudential
, IN
Aug 28, 2014 6:29 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear Mr. Raje,

We understand our representative has contacted you and resolved your concern to your satisfaction. Accordingly, a communication has been sent to your registered email address. Is there anything else we may assist you with?

In case of any clarification, please contact us on our Customer Care number [protected] or write to us at lifeline@iciciprulife.com.

Regards,
www.iciciprulife.com

ICICI Prudential
ICICI Prudential
, IN
Aug 20, 2014 4:36 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear Mr. Singhal,

We are sorry to hear your concern. Our representative will get in touch with you in the next 4 hours to assist you with your concern.

We appreciate your patience.

Regards,
www.iciciprulife.com

V
V
vivek singhal
, IN
Aug 16, 2014 6:48 am EDT

Dear
WE buy a policy no-[protected] 4 year before, but now submitting the claim they are rejecting every time.

Vivek Singhal
[protected]

ICICI Prudential
ICICI Prudential
, IN
Jul 14, 2014 7:06 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear Mr. Raje,

We regret the inconvenience caused. We understand our representative has contacted you and acknowledged your concern. Please be assured that the concern highlighted by you is currently being reviewed and we shall keep you posted on the further development of the case.

Regards,
www.iciciprulife.com

ComplaintsBoard
O
5:30 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ICICI Bank unable to get urn number

Hi,
I have ICICI bank account in India and currently i have been moved to USA. I have activated my India registered number with me for ICICI Bank use only. I have to transfer some amount to India and its very very very urgent for me. I am trying to add a payee around 7-8 times but every time i am not getting URN for adding the payee. When i called Customer care they are saying that they are sending every time. One guy tought me that I have to send a message as URN NICKNAME to [protected] and i will get URN for that Payee. I tried 10 times but didn't get URN number. Instead of that I am getting sms from ICICI bank is URN has been expired. How come URN can expire within 20 seconds? Will I get some help here ? This is very urgent for me.

Thanks,
Om

Read full review of ICICI Bank
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
7:06 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

ICICI Bank cheating and misguided by staff of iciciprulife insurance company

I have been cheated and misled to believe that i can claim medical bills against new policy of iciciprulife insurance company= wealth builder at the end of the year this was done by their staff mr vaibhav pisal and mr for - manager of vaibhav pisal. I had been misled and cheated by them for purchasing the said policy. Policy no [protected] and [protected] for self and my wife mrs madhuri raje. I was told that they will help me to get back my money by adjusting policy amount each of rs 25, 000 / - against another policy of iciciprulife =pinnacle fund policy pls help me to get back my hard earned money sushil v raje mobile no [protected]

Read full review of ICICI Bank
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

ICICI Bank contacts

Phone numbers

1860 120 7777 1800 200 3344 More phone numbers

Website

www.icicibank.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with ICICI Bank?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with ICICI Bank Customer Service. Initial ICICI Bank complaints should be directed to their team directly. You can find contact details for ICICI Bank above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about ICICI Bank. Discuss the issues you have had with ICICI Bank and work with their customer service team to find a resolution.