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DirecTV review: very poor service and unacceptable contract 1397

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Author of the review
12:00 am EDT
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I have had direct TV now for about three months and have had one problem after another. I had initially switched from cable to DirectTV because I thought that their high definition service would be superior. Big mistake. Since the time of install I have been through 4 high definition receivers, each one failing for a different reason. When your service goes out with DirectTV your only option is to wait for a replacement box or for a service tech which in my case has taken close to a week each time. My service has been so spotty that I have had to retain my cable so that I have a backup. Talk about spending too much for T.V. service. Now that my experience with these buffoons has soured to the point it has i decided that i had had enough. Unfortunately their two year contract insulates them from having to provide any level of acceptable service at all. Even though my experience has been a nightmare and I have spent countless valuable hours trying to resolve issues they will not offer to terminate my contract no matter how many times I have requested this. I am currently without any service again and I have decided that I am going to bite the bullet and pay the termination fee. I am not litigious person but have considered taking these bullies to court. I can't imagine that I am the only person that has had these issues. I would avoid doing business with this company at all cost. I wish good luck to all those that are in the same boat as me.

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1397 comments
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Patrick Daly
, US
May 24, 2022 7:10 pm EDT

they should quit showing shows(like young shelton)and just air commercials.thats all they do any way.if it were up to me i would toss the dish,cut the cord and watch local stuff.this just isn't worth it(btw i am deaf and captoning sucks)

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Mary Ames
Deleon springs fl, US
Feb 24, 2021 6:51 pm EST

help me Mary Ames [protected] tv does not wor k send me someone to fix it for me am old

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Marvin & Martha Harris
, US
Mar 23, 2020 11:40 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

WE HAD DIRECTV FOR TWENTY YEARS AND NOW SINCE AT&T TOOK OVER FROM THE HUGHES COMPANY WHEN IT WAS GREAT >>> THEY DO NOW TOTALLY SUCK AND ARE NOW DO NOT CARE IF YOU COME OR GO; CUSTOMER SERVICE WENT FROM #1 TO HELL IN A HANDBAG. STAY AWAY FROM THEM AS LONG AS AT&T IN CHARGE AS EVERYONE IS BOUND TO GET THE SHAFT AND WISH YOU WERE NEVER A CUSTOMER. PLEASE READ ALSO OUR FROM MARVIN & MARTHA HARRIS POST ON 03/23/20 REGARDING OUR TERRIBLE EXPERIENCE AFTER TWENTY YEARS WITH THE NOW CRAP OF A COMPANY.

Biggus Dickus
Biggus Dickus
, US
Feb 26, 2020 6:41 pm EST

Dear idiot,

It seems to me that you failed to read the terms of the contract and are now reaping the rewards of your flagrant stupidity. Look on the bright side! Now that you have cable as well, you’ll never have to worry about missing out on service exclusive channels and you can skip the extra random 3.99 charges for the movies of guys getting railed from behind because that’s precisely what you get when you visit your mailbox each month to pay the bills. Enjoy!

Hope that helps!

Your friend,

Biggus Dickus

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Ron Beach
, US
Mar 04, 2019 11:39 am EST

Direct TV and their rip-off- I read on line about getting a FREE UPGRADE and if I didn't get the upgrade my TV Service would be interrupted so I took the free upgrade and no time was anything mention about an increase in my bill - well they LIED. I will not tolerate being lied too, and now I have a $20.00 increase on my bill for the FREE UPGRADE. I should have been told about the added fee but wasn't until I got the bill. When the first bill came I called to asked why the increase and the agent took the $20.00 off my bill. But then the bill came for Feb and there was the increase again. I called again and was told they could take off $29.00 a month. It isn't really the money but that I wasn't told about the increase in my monthly bill by anyone that is until I got the bill. I am about at the point that I will cancel my contract for TV service, there are other ones out there and cancel my AT&T telephone and go to someone that will tell you the truth. (my email - - -ronbutch@aol.com if you care to reply

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Arlene Hood
, US
Jun 24, 2018 12:24 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

On the 24 June 2018, I telephoned the Directv for Location Replacement clarification on bedroom TV...What I received from Jasmine, Resolution Dept., was the worst customer service ever. Jasmine was condensing in her delivery of upgrades. She kept over-talking me and she disconnected my call.

Prior to being disconnected, I asked for a supervisor, Jasmine stated, "there is NO supervisor on the floor for me to speak...

Remedy: Jasmine should be retrained or discharge to look for a more fitting career.

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June
, US
Jan 22, 2017 1:05 pm EST

I urge all people that complaints about Direct TV and their deceptive sales practices to sell their service to people to file a complaint with the Federal Trade Commission. There is a page there for filing complaints against internet and TV providers.

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cablehoax
Arlington, US
Jun 03, 2016 8:29 am EDT

My daughter wanted to get cable and direct tv told her they could install satellite cable if she gave them $1.00 as a special installation deal but it would have to be by credit card. I didnt like the idea sounded fishy to me but the direct tv representative said that i as the mother could charge the $1.00 and they would take my credit card off of their system. I use at&t uverse...Never had any problems with them but my daughter wanted to try the direct tv . Well, she didnt pay her bill for two months of $80.00 (Basic satellite) and they lied about not using my (Mother's credit card) and 3 months later they took $481.00 from my acct. I talked to a supervisor in billing and he told me that if we gave them the card # at the beginning for her even though our name is not on the acct that it was just too bad. This is a totally unauthorized transaction. They dont care and they appear per the complaints to be doing it all the time to other people all over the country. This is stealing and it appears that our laws are letting them succeed stealing from people that are not even their customers. They dont care if you threaten to sue they will tell you to go right ahead and still keep your money. They tell you to fax in a dispute and they will return it but they do not! This company has got to be shut down . Does anyone know how without it costing me an arm and a leg ? Doesnt our consumer laws protect us at all?

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zbarsan
Queens Village, US
Jun 03, 2016 8:24 am EDT

definity i won't ever get direct tv and won't ever recomended.. i just had the worse experience ever... just lier like timewarner! my contract was up last year and i decided to cancel but they offered me alot much things so i won't go.. i decided that i would stay and specified that i didn't want contract.. but they never told me that by getthing the free dvr for 12 months i was getting a contract for 24 months.. so now i have to moved and cancel the service because they lanlord doesn't alow satelic.. and they told me that i have a contract that it will cause $280 to cancel.. i can't freaking believe this is happening again just like timewarner did to me back in the days. def i won't recomended like i was doing to my friends.

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S.G
Lithonia, US
Jun 03, 2016 8:18 am EDT

I purchase service from DIRECT TV on November 10, 09, $39.99 pckg, I received bill statement asking for a payment in full in about a week with the full price for $87.00, I called and asked if I could cancel my service because I was dis satified with their lack of telling us customer, they did my rebate on line from their office themselves, so I wasn't going to receive the special offer for $26, only $21, then I wasn't told that this package was for 2 yrs, I asked if I cancelled before my 30 days would I still be charged for 24 month they said yes $480.00, they are very unfair and dirty. I spoke with a supervisor, he didn't offer no support

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Cindy Wolf
Madisonville, US
Jun 03, 2016 8:18 am EDT

The Direct TV DVR converter we were issued stopped working. After spending "forever" on the phone trying to get the thing working again I was told that we needed this replaced. We had to wait for a replacement to arrive and then mailed the broken one back. Again I had to spend time on the phone getting the new converter working.

Some time later when calling Direct TV with a billing issue we found out that the replacement of a non functioning converter now extended our contract another two years! We wanted to cancel the service but if we do, we have to pay a fee to get out of this extended contract. How can they do that without informing us?

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Phil Klitzke
, US
May 03, 2016 8:45 pm EDT

We signed up for Direct TV HBO On Demand. They took our payment. When trying to sign in, they told us the service has not been available for over a month and they didn't know when it would be ready. WTF. Stay away!

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Jilline Cornett
, US
May 24, 2016 12:46 pm EDT

I am going through a divorce, at the time I got service I had two incomes, now I have one so I had to get rid of cable and you are trying to charge me $362 to cancel it and put me in financial hardship when I have enough hardship. My next step is the BBB if my fee is not waived.

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Lena Monceaux
, US
Apr 26, 2016 4:22 am EDT

Hi I have been scammed by these people they charged me 49.99 and when I called they never answer it's linfinity sales group location [protected] fl posted date 4816 category utilities please someone help me get a refund

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charlie
Minneapolis, US
Mar 09, 2008 6:12 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

We are being billed for two adult pay per views for two days when we were both at work all day. They claim that they are not mistakes... mmm kinda funny the 6 month [censored]zu gets out of her kennel during the day and orders movies. In November we were billed for a auto renew sports package that we received the first year free... never watched it, never knew we really had it the first year, and definately didn't authorize it to be billed to us.

WE NEED MORE COMPETITION IN THIS AREA OF SERVICE!

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john kollmann
Stoney Creek, US
Jan 23, 2015 7:34 am EST
Verified customer This comment was posted by a verified customer. Learn more

Direct TV was ASK to stop auto pay on my account but did not so got charge a overdraft fee worst service FOR A NEW CUSTOMER i think i will go back to dish or some were else

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Meya19
Shamokin, US
Jun 01, 2015 10:21 pm EDT

There was 275.00 taken from my card and I want to know why I would like my money back I never had direct tv called my card and seen 275.00 gone and the coustemer center told my direct tv took it

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Genilson
, US
Jul 02, 2015 11:18 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I cancelled my services before 30 days and they still trying charge me for the bad services provided. Besides the technics spent almost 3 days to turn my service on in my residence.

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CODY WACHS
Brook Park, US
Sep 05, 2014 5:14 pm EDT

They canceled channel 19 woio. The only worth whil channel . I cant see any of my programs now with the end of the season. .

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afguy45
, US
Feb 09, 2016 2:33 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Direct TV is bad and even worst now that the crooks ATT&T has taken over. I never signed an agreement with them but am being charged $200 cancellation fee. I will pay it to never return to this Company again in my life.!

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Radhey Radhey sharma
, IN
Dec 23, 2015 5:28 am EST
Verified customer This comment was posted by a verified customer. Learn more

As per advertisement by airtel dth my order no sd 0012248 -sansui mobile model no u30 received in Peking box totally defective on 19/10/15 immediately complain to customer care on 20/10/15 to till date 50 times on std phone & 50 mail sent to company reply only forward you complain& reverse pick up shortly after 60 days mail received you send defective pro.to Delhi contact no.mr.pragti tiwari n.o [protected] this no false please arrange to refund amount rs 2990+500 std charge

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Iselamky
, US
Sep 14, 2015 1:58 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Direct TV is becoming a nightmare! I moved almost a year ago and had two techs come to my new apartment and both stated that there was no line of service from my apartment...Direct TV kept billing me until I called and told them that I did not have service because the techs were not able to install the satellite due to no line of service. Direct TV stated that the techs did not write on their notes that there was no line of service and that I had stated that I did not want the satellite on my patio. I never stated I did not want the service and still Direct TV sent my account to collections for 180.00 for not paying a cancellation fee! I NEVER CANCELLED MY SERVICE! We should be able to sue Direct TV for damage to credit and for having to receive harassing phone calls from collectors!
I just spoke to someone at Direct TV for about the 10th time and they told me to file a dispute for the charges and then they will call me with a result to my dispute. I already did this about 7 months ago and Direct TV stated that I need to pay 40.00 to reactivate my account because it was disconnected when it was sent to collections! I DID NOT CANCEL MY SERVICE!
So, I refuse to have to pay 40.00 when I DID NOT CANCEL MY SERVICE IN THE FIRST PLACE!
FRUSTRATING...FRUSTRATING...FRUSTRATING!...
I am telling all my family and friends about this nightmare in order for them to NEVER make business with this company! and I am taking it to the radio, since I have a very good friend that can do me the favor to pass on this horrible service from this company! This has to come to an end...I feel bad for the people that work for this company!

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patricia backmon
,
Nov 17, 2007 12:00 am EST

i intalled direct tv in my home about 3 yrs ago and i was told if i paid i would get a rebate. of course nothing happened. i filed a caomplaint with the attorney general's office in pa to no avail. i recently bill about a settlement received a notation in my cable a settlement

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garry green
, US
Dec 13, 2011 10:38 pm EST

I hate Direct TV. If they aren’t filling up my mailbox with crap advertisements, then they are filling up my email inbox with crap advertisements. I used to use them as my source of cable but they always were making up phony excuses as to why I was not entitled to any of their promotions. Isn’t a promotion a way to get more customers? I felt like they were always waving a promotion in my face that I wasn’t entitled to. How come one person on my block could get the promotion but I couldn’t?

Including the installation and the service charge to set up everything, there is no way that they save you money compared to a cable bill. Lets also not forget everytime there is a big storm (at least 5 times a month) you can count on no picture and nothing but static. Isn’t that when you want to watch TV the most? When you can’t go outside and there is bad weather?

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C.A.Beverlin
,
Oct 29, 2007 12:00 am EDT

Tom said he would correct this and call in 4 hours to make sure everything was working. No call ever came. The next night there was a 3 hour conversation with Supervisor Kathy. During that conversation it was discovered our credit card had been charged $21.24 for shipping and handling of something. She didn't know what it was and our billing account had been charged $70 for repairs. She should be fired. It should not take a "Supervisor" 3 hours to do nothing but set up another repair appointment that we would again have to pay for. I let her set it up and the next day called our local Ironwood company. They do the contract work for Direct TV here in the Kansas City area. Valerie in their office was a gift from GOD. She set up an appointment for the next day and the problem was solved that night. It apparently was the dish itself. Meanwhile I spoke with Supervisor Justin in ID (Badge #U1058) . I told him an unauthorized charge was made to our credit card. He determined Tony in the Retention Dept in Al (Badge #U7402) had authorized the $70 charge to our statement. I told him those were to be removed. We are contacting the Attorney General in MO. Let's hope Justin keeps his word and removes the charges. Can't wait until our "Contract" is up. BEWARE OF DIRECT TV.

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Loretta Hastick
Toms River , US
Feb 17, 2010 8:46 pm EST

I called on the 21 day of Jan, 2010 and asked for an early dissconnect. I talked to a lady, her name was, Joyce. I explained that my Brother-in-law could not pay his rent and had to move.Joyce, said "let me see what I can do to help you. I was told to hold and she would be right back. I did so.When Joyce returned, said I have good news, You will only have to pay $100.00 . I asked "are you sure, if I pay a $100.00, that my bill will be completely.""Joyce said, "yes". Now I'm very greatfull for her help and we said goodby. I figure I'll receive a bill for $100, 00, but insted I receive a bill for $371.00. This most absobent amount.I would like to know What happened to Joyce as she, "Did quote me a cost of$100.00. If this were You, "what would you expect to pay?
I'm not satisfied with the letter I've received, nor the conversation with your Rep. I would not recommened this service to any one ever.Loretta
Hastick

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Paul Cameron
,
Jun 01, 2008 8:35 am EDT

Direct TV automatically renewed MLB baseball package for $189 for this year. Because I did not see the "warning" on my bill, they refuse to give me a credit. I called last month, was told I would receive a full credit by Customer Service; she was overruled later by a supervisor, but I was not notified that I was not receiving the refund, based on receipt of my latest bill. They now refuse to give me any credit even though I am an "A" list customer (supposedly).

This is unacceptable and I am dropping service immediately and writing to the highest levels in the organization. Do not use their service; cable cannot be any worse.

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Pricol
, US
Jan 26, 2010 2:11 pm EST

I have had Direct TV for a couple years and can say that ad the cable companies ran against the satellite companies is true, if it rains hard, Direct TV is out, if it snows, it is out, if it gets windy, it is out! Right now, it is out again for 2 hours now, and who knows when it will come back on. I will have to call tomorrow and argue with them to get a credit for this down time, as they are out so much in my area, I feel I have to get credits, and maybe they will provide better service.

Their customer service people I figure were hired from those who were too awful to even work for Comcast. I have been lied to many times, when I tried to cancel HBO, it kept popping back up on my TV and I would get charged for it, I would call again (I did this for six months in a row) and state I wanted HBO cancelled--they would tell me I had called to reinstate it--which of course I never did, but the truth is a real stranger to Direct TV customer service people! Once when service was out, I was told by one of their so called "technicians" that they were ALWAYS out at that time of nite (It was a Tuesday at 11:45pm) for repair and testing---I am a late night person and knew that was a stinking lie! Then, recently I was told if I could not get reception, it was because of the dusting of snow on my dish, and I would have to either get up there and brush it off or do without TV until the snow melted (which it was predicted to do 2 weeks later)! Gee, and my dish is only 20 feet off the ground, just what I want to do is climb a ladder up and brush the snow off---the reception turned back on about two hours later WITHOUT me going up to brush the snow off, and indeed, the dish had even more snow on it when it came back on, so, another lie by their "expert" techs that could have killed someone if they would have followed their directions. He got smart with me and told me it was too bad I did not want to believe him just because it was not what I wanted to hear--yea, did not want to hear another stupid "tech" lie from Direct TV.

Who in our gov't is going to get super rich off this digital change where just about everyone will have to sign up for some sort of cable, either satellite or basic cable? At least they could have forced the companies to provide us GOOD service before they throw the switch next month!

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Mary's direct tv
St.Louis, US
Jun 22, 2013 2:12 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I called Direct TV and talked to them about my bill. The person I talked to in relation to my bill told me that she would put a hold on the bill until June 24. I told her I didn't know that you could do that. She assured that it was fine. Imagine my surprise when I put a payment in for my car insurance bill, I called the next day hoping to finally pay my car insurance which was already late and money I had borrowed to pay my insurance. Instead I found that not only was that money gone, there was also a overdue charge on my account of 32.00. I am asking Direct TV to take care of the overdue charge. Sincerely, Mary Honigfort

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roger butterfield
Robinson, US
Jul 23, 2013 2:36 pm EDT
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I have had money taken off of my debt card on the 19th of july witch was right. Then direct tv turned around and charged my credit card again on the 22th of july 2013, witch was not autherised. My bill is not due until the 5th of august...They have charged me twice for the same thing! Not happy with this company at all! Why? Waiting for response ! Rogerbutterfield52@yahoo.com bill amount 56.37 twice charged!

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jgrunden
Lily, US
Dec 30, 2008 2:52 pm EST

Ordered Direct TV Choice XTRA pkg with HD/DVR, was on the road when ordered because I drive truck, could not be home to receive confirmation order to see if it was right. When it was installed, step-son signed, this was Dec 23, 2008 @ approx 11:00 AM, I got home for holidays @ 3:00PM that day, noticed no DVR, contacted Direct TV to tell them, only to find out that now, less then 6 hours later, I was considered an existing customer and would need to pay $199 for DVR, I explained that rep took order wrong, but because I never saw confirmation, and wasn't present when installed, that there was nothing that they would do, no matter who I talked to. Yet, if I chose to cancel due to their mistake, it would cost me over $400. They would rather lose a good new customer then to make this mistake right. NOW, I'm stuck with something I no longer want, but can't get rid of unless I pay there disconnect fee. I will NEVER recommend this company to anyone. And, all this because they wouldn't make their mistake right, even though I told them I couln't get to my mail to confirm.

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Steven Curry
,
Oct 27, 2007 12:00 am EDT

Direct TV is so incompetent it is almost hard to fathom. I called in early October to make an appointment at my townhome to have a satellite installed. I explained in detail the rules for the townhome including that it had to be installed on a chimney with siding, and set up an appointment for October 13th. I double checked the date, day and time before hanging up. After five hours of waiting, I called Direct TV and they had a difficult time finding any order. They transferred me to the local installer, because they subcontract their work...first huge mistake! They told me the appointment had been set for the 20th. I was angry but told them I would see them next week. After two and a half hours of waiting on the 20th, they called to inform me that the technician had been mistakenly scheduled in Missouri; the problem is I that I live in Minnesota. They apologized and apologized and agreed to come out on a Thursday night, the 25th and told me they would give me a $100 credit on my first bill. I once again told them about the townhome and specifics about the chimney. On Thursday after more than an hour of waiting, the guy showed up. Now this was my third appoinment, and I had waited a total of 8.5 hours. He said they cannot install satellite dishes on chimneys, and refused to even discuss it. When I called the number of the woman who instructed me to call her if I had any problems, she had already left for the day, after promising to be available al evening. Don't waste your time with these sorry ###. They are disorganized liars and cheaters and will only cause you grief. I spent a month trying to just get a person to my home, and it ended up being worthless anyway. AVOID THESE CREEPS LIKE THE PLAGUE, FOR YOUR OWN MENTAL HEALTH AND TO AVOID WASTING TIME. I called DISH network. They agreed to come in two days...we'll see how it goes.

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d Van
Benton, US
Mar 09, 2010 8:17 pm EST

We have direct tv and every 24 hours or so the system goes down and takes over an hour to reset itself and come back on. Their prices change with every billing cycle and their customer service or lack thereof really stinks. They should be investigated by the bbb or utility regulatory commission to say the least. If you are thinking about direct tv, wake up and do something different. You will be glad you did.

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Dwayne Mullins
,
Feb 09, 2008 12:00 am EST

We have a similar problem and I agree that this company has the worst customer service I have ever seen. After getting completely fed up with their lousy service and junk equipment, I canceled our service, agreed to buy out the balance of our contract so we could switch to Dish (who we are very happy with by the way), then our bank account was also charged without authorization! They claimed we did not return two of the four receivers. Luckily, we saved the tracking #'s which they used to confirm that we had returned the receivers. The problem now is getting a refund credit issued for the $126 they STOLE from our bank account. After being assured that the money would be refunded, I've had to make a second call today because we still haven't received it. Considering all the problems we've had out of this company, I would love to see a class action against them as no company would deserve it more! I once told one of their service reps (when they were trying to convince me that because one of our receiver was defective and replaced under warranty that constituted renewing the contract for another two years!) that the mafia had better business ethics than their company, and that's the God's honest truth! This company does not deserve to have charter for a corporation and it should be revoked!

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Jacqueline Manning
,
Dec 30, 2007 12:00 am EST

If you cancel direct cancel your bank card Too! We were customers of direct tv for years, but when our hd receiver went we went and bought a replacement. We paid full price so there would be no contract. now when we canceled because verizon fiberoptics was here which we had waited for and that is why we thought we were doing everything possible to not be under contract. We had even considered staying with direct, but they said they couldn't install the dish on our home unless my husband wanted to build a platform? So we told them we didn't want to go under contract if the new purchase made from a separate company put us under contract without our knowledge then we would take it back! The day I canceled there was no balance due and no contract according to direct. because I didn't trust them I canceled my bank card. Granted I am dealing with getting there collector to understand but They didn't get my money!

They did try to run it!

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AngryJames
, US
Oct 19, 2010 2:58 pm EDT

Sure you can have a rebate...but we sure are gonna get you for the first couple of months to make that extra money. 6-8 weeks to process a rebate. They must have space monkies chiseling out ones and zeros in their database to take so long. Honestly though, it really about getting money up front.

In the additional info:
"Rebate begins 6-8 weeks after receipt of rebate form. Rebates must be submitted within 90 days of the start of your service. Timing of promotional price depends on redemption date"

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Timmy Young
,
Oct 06, 2007 12:00 am EDT

I contacted Direct TV's local dealer to cancel service just before my monthly billing period began this past June and I was informed that I would get a final bill in the mail. My next bill came in July and was for a complete month. I contacted Direct TV at this point and they replied that they would cancel my account, but a representative would contact me within forty eight hours to discuss other options with me, I replied that I did not need to discuss anything just cancel my service. This time I did not pay my bill. In August I received a bill for the basic package that I had been receiving, but they did drop Showtime. I did not pay this bill either and both called and e-mailed them to cancel my service and to credit me for the months they had billed after I wanted service stopped, plus the late fees. I heard nothing else from them until September when they had changed me to a bill for minimum service, still had the balance from the previous months, and late fees. I did not pay this bill either and on October 1 I received an e-mail that they had disconnected my service and I would get a bill for all of these charges that I should have not been billed for in the first place. Today I was checking my credit card balance and they had charged the balance to my credit card the next day after service was finally disconnected, without my permission or even notifying me. What happened to the I will send you a bill. This company is the biggest bunch of con artist that I have had the misfortune to have to deal with. I have challenged the billing with my credit card issuer. If this does not work I will file a complaint with the state Attorney General's Office. Tell everyone you know to stay away from dealing with this company.

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bensheresult
Shreveport, US
Jan 24, 2014 7:08 pm EST

I made a payment on my credit card in January 9 2014 to Direct TV for my billing amount. I received a e-mail from Direct TV that my bill is late. So I called to find out they claiming they have not received the payment. I called the credit card company to find out that the payment has been made. I called Direct TV back only to find out that I have to make a complaint before I can get any results about my payment. I have a copy of the payment from my credit card. Please contact me at the number listed to discuss how I can handle this matter.

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John Flaig
Mardela, US
Jan 09, 2013 1:26 pm EST

I had Sunday Ticket in 2011. In 2012, I signed up for The Sunday ticket package for 199.00 but because of the automatic renewal policy, I was given Sunday Ticket Max for 299.00 which I did not want. I am requesting a refund of 100.00 for the renewal over riding my request for the cheaper package. I spoke to Ben in New Mexico but he referred me to Greenwood Colorado. Please contact me concerning this matter.

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DMDZ
Flemington, US
Apr 15, 2013 6:31 pm EDT

Web site advertises watching TV shows ON DEMAND for no additional cost. When I called to find out why I wasn't getting any TV programs ON DEMAND, I was informed that I would have to purchase a kit to connect my HD DVR to the internet for $100.00. In my book, having to pay $100.00 is not the same as "no additional cost".