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Delta Air Lines
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2.0 434 Reviews

Delta Air Lines Complaints Summary

109 Resolved
325 Unresolved
Our verdict: When using services from Delta Air Lines with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Delta Air Lines reviews & complaints 434

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B
12:00 am EDT

Delta Air Lines passengers delayed for 6 hours in the plane with no food, disgusting restrooms and no solutions

Last August 31st, I was flying to Toronto from JFK, with a departure time set at 5.33pm. A few minutes before the time of boarding, a delay on our time departure was announced. So, we boarded one hour later.

Getting out of the gate took longer that usual because of the traffic, but we got a place in the line to take off. We had been in the plane for about an hour, really close to take off, when we received an announcement from the pilot stating that we needed to return to the gate since the flight attendant was about to exceed her maximum time of work for that day. But we were told there was another flight attendant ready to board as soon as we get to the gate.

It took us a really long time to get out of the line and there were no available gates so we had to wait for about another hour. By the time we managed to reach one, there was no one waiting to replace our flight attendant, so we had to wait for another hour.

In the meantime, we received another announcement from the pilot, saying that the First Officer was also reaching his maximum working time for the day. Therefore, we needed another replacement, and this lead to another unnecessary delay.

When all the crew was finally on the plane, there was some paperwork to be done, refilling the fuel etc. Then, the line of planes was not reduced so we spent over an hour taxing and managed to take off after midnight and arrived in Toronto airport around 2 am, after an incredible seven-hour delay.

The weather was perfect that day, in NYC, Toronto as well as in between, as our Pilot confirmed. Even though there was air traffic, all the planes were taking off and landing.

What is hard to understand is Delta’s incapacity to manage its staff efficiently:

Susan, the flight attendant allegued she had given heads up that morning about the possibility of exceeding her working hours. And even if she hadn’t, considering the delays we were already suffering, it had to be obvious for Delta and the rest of the crew that they were going to exceed their working hours. How is it possible that they had to wait until being actually overworking to call a replacement?
None of this nightmare had happened, if Delta had gotten replacements before boarding.

Furthermore, it’s inexcusable the way he passengers were treated by Delta airlines, that showed no interest for the passengers’ comfort:

We were delayed for 7 hours, 6 of which we were held IN the plane (before taking off).

The condition of the restrooms was disgusting. Since we boarded, all passengers had to use perfume to be able to use the restrooms, since they smelled and had no sufficient sanitary conditions.

Although I requested Low sodium meals, we all passengers had salty peanuts, salty crackers and mineral water as only options. Only after we complained for over 4 hours, we received sodas.

The staff did nothing to satisfy my requests (and other passengers’) to organize something to eat (sandwiches etc). Since we were waiting (for the crew’s replacement) at the gate for 3 hours, a catering service could have been easily arranged.

I (as well as other passengers) specifically requested Delta’s crew to ask Delta Airlines for Delta representatives in Toronto to satisfy our needs once we get there. Many passengers had missed connecting flights, reservations at hotels, and I missed my pre-booked shuttle to Niagara Falls.

But when we got to Toronto there was only one Delta representative waiting for us, who didn’t do anything, impotent of helping us after a seven-hour delay. All the passengers were discouraged to try to get immediate transportation, alleging it would be faster to make our own arrangements and then ask Delta for a refund.

Therefore, my boyfriend (who had been driving from the US for over 8 hours and surprisingly still reached Niagara before I did) had to drive all the way from Niagara to pick me up in Toronto Airport.

Based on the paragraphs above, I think it’s proved Delta has no capabilities to fulfill schedules’ commitments or to treat passengers accurately.

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12:00 am EDT

Delta Air Lines fraud and cheating!

Thinking it was easier to book flights on line with Delta I fell into the trap. I booked two tickets on line for flights from Portland, OR to Cincinatti. I also booked hotel reservations with the Hilton which is a service available with the Delta on-line service. There was my mistake.

Before the travel dates I learned the client had already booked and paid for our rooms at the Hilton. I called Hilton and canceled the reservations I had made on line with Delta. I received the confirmation numbers for the cancellations. Then I received my American Express bill and found out "Delta.com" had charged me $378.28 for the hotel rooms we had reserved but canceled. I called Delta customer service "I'm sorry sir, you will have to talk to Hilton" then I called Hilton and they advised "we didn't charge you, Delta did, you need to call Delta."

Again I called Delta, and each and every time I got some one that could barely speak English, I could not understand them. I kept trying, finally someone answered that I could at least understand a little better. The Delta representative once again told me it was not their problem and referred me to their "outside vendor" who handles all their on-line services. I was once again sent to India to talk to someone I could not understand. That person once again sent me back to Hilton for the refund.

I challenged the charges with American Express, but Delta maintained the charges would not be refunded. I am once again challenging the challenge.
The Point of all of this is DO NOT BOOK ON-LINE you are 10 times better off to book with a travel agent who speaks English and can get these problems resolved. I cannot believe the time, effort and frustration of trying to get this fixed.

I will never, ever book tickets on-line with Delta. Cannot speak for the other airlines in this regard, but Delta has certainly found interesting ways to screw with their customers.

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Belen Caramanti
,
Oct 02, 2007 9:02 am EDT

Last August 31st, I was flying to Toronto from JFK, with a departure time set at 5.33pm. A few minutes before the time of boarding, a delay on our time departure was announced. So, we boarded one hour later.

Getting out of the gate took longer that usual because of the traffic, but we got a place in the line to take off. We had been in the plane for about an hour, really close to take off, when we received an announcement from the pilot stating that we needed to return to the gate since the flight attendant was about to exceed her maximum time of work for that day. But we were told there was another flight attendant ready to board as soon as we get to the gate.

It took us a really long time to get out of the line and there were no available gates so we had to wait for about another hour. By the time we managed to reach one, there was no one waiting to replace our flight attendant, so we had to wait for another hour.

In the meantime, we received another announcement from the pilot, saying that the First Officer was also reaching his maximum working time for the day. Therefore, we needed another replacement, and this lead to another unnecessary delay.

When all the crew was finally on the plane, there was some paperwork to be done, refilling the fuel etc. Then, the line of planes was not reduced so we spent over an hour taxing and managed to take off after midnight and arrived in Toronto airport around 2 am, after an incredible seven-hour delay.

The weather was perfect that day, in NYC, Toronto as well as in between, as our Pilot confirmed. Even though there was air traffic, all the planes were taking off and landing.

What is hard to understand is Delta’s incapacity to manage its staff efficiently:
Susan, the flight attendant allegued she had given heads up that morning about the possibility of exceeding her working hours. And even if she hadn’t, considering the delays we were already suffering, it had to be obvious for Delta and the rest of the crew that they were going to exceed their working hours. How is it possible that they had to wait until being actually overworking to call a replacement?
None of this nightmare had happened, if Delta had gotten replacements before boarding.

Furthermore, it’s inexcusable the way he passengers were treated by Delta airlines, that showed no interest for the passengers’ comfort:
We were delayed for 7 hours, 6 of which we were held IN the plane (before taking off).
The condition of the restrooms was disgusting. Since we boarded, all passengers had to use perfume to be able to use the restrooms, since they smelled and had no sufficient sanitary conditions.
Although I requested Low sodium meals, we all passengers had salty peanuts, salty crackers and mineral water as only options. Only after we complained for over 4 hours, we received sodas.
The staff did nothing to satisfy my requests (and other passengers’) to organize something to eat (sandwiches etc). Since we were waiting (for the crew’s replacement) at the gate for 3 hours, a catering service could have been easily arranged.

I (as well as other passengers) specifically requested Delta’s crew to ask Delta Airlines for Delta representatives in Toronto to satisfy our needs once we get there. Many passengers had missed connecting flights, reservations at hotels, and I missed my pre-booked shuttle to Niagara Falls.

But when we got to Toronto there was only one Delta representative waiting for us, who didn’t do anything, impotent of helping us after a seven-hour delay. All the passengers were discouraged to try to get immediate transportation, alleging it would be faster to make our own arrangements and then ask Delta for a refund.

Therefore, my boyfriend (who had been driving from the US for over 8 hours and surprisingly still reached Niagara before I did) had to drive all the way from Niagara to pick me up in Toronto Airport.

Based on the paragraphs above, I think it’s proved Delta has no capabilities to fulfill schedules’ commitments or to treat passengers accurately.

ComplaintsBoard
L
12:00 am EDT

Delta Air Lines flight delay and poor customer service

Delta airlines flight delay and poor customer service

I purchase 2 round trip tickets for my son and his girlfriend on june 27th for a flight on july 20th. On both the flight to tampa and from tampa they were delayed for a total of 24 hours. When I contacted delta I got no one that cared and the supervisor greg moore was not just uncaring but rude. With the you're just screwed attitude! We have been offered no compensation for our trouble and they could care less that my son spent 24 hours of his vacation in airports trying to make a 3 hour flight. Delta should be held responsible for the problems they cause their customers. No one I know will ever fly delta again!

Thank you,
Lisa boothe

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12:00 am EDT

Delta Air Lines unacceptable delays due to bad maintenance

We have a very serious complaint about the operation of Delta Ailines and want this letter to be brought to the attention of management. We now also have firsthand experience of the widely reported poor maintenance of Delta aircraft, causing great discomfort and resulting in lies and bad behavior of ground personnel due to very annoyed clients/passengers on April 12&13, 2007 at JHB Airport. We were booked on DL 035 that was supposed to depaert a 18:45 on April 12, 2007. At approximately 15:30 we were booked in at the Delta counter and went through customs at about 17:00 and arrived at gate 7 at approx. 17:15. There were only a few seats, about 32, for all the passengers for a full plane available in the waiting area at gate 7. Ground personnel arrived at about 17:15 and stood around. Until about 18:30 the ground personnel did not communicate any delay or anything else to the passengers. When some passengers started getting annoyed one of the ground personnel finally informed the passengers, of whom most have to stand or sit on the ground, that there was a delay due to the engineers having to replace an important part in the aircraft (doing maintenance) but they expect to board in a few minutes. For the next almost two hours the boarding time was extended after phonecalls (or the impression of calls) was made with 10 min at every request of an annoyed passenger.

At about 20:15 the flight personnel started serving refreshments, promising everyone who asks that the engineers are almost finished and that we will board soon. At 21:30 the manager arrived for the first time and informed the passengers that it will still take sometime and request them to go to the Ekaya lounge to have super to the value of R25 at the airlines cost (this R25 could only buy a small plate of chips or a sandwich) Communication was very poor and almost non-existent and never was the passengers properly informed by a senior member as to the exact problem. Finally at approx. 24:10 the manager appears for only the second time and said the aircraft is ready but all have to board within 30 minutes. At 01:10 on April 13, 2007 all passengers were boarded and in their seats. At about 01:30 the passengers were requested to disembark due to two reasons; 1. The paper work to approve the repairs from Atlanta could not be obtained, and 2. The flight personnel can not proceed with the flight because they ran out of their scheduled time. We were told to collect all our luggage at arrival and that we will be booked into hotels at that counter. This action took until approx. 03:15 and my wife and I only arrived at the hotel and was booked in at about 04:15. We got up at about 09:00 and had breakfast at 09:30. During breakfast we were told that the buses will leave for the airport at 11:00 and that we will definitely board at 16:00 and we are scheduled to fly out at 17:00.

We spend the rest of that day, April 13, standing in queues in the lobby trying to book new seats. We finally arrived at gate 7 at about 15:15, again there was only a few seats available, even less than the previous day after the whole day's standing in queues. Once again there was no communication until the passengers started to really get annoyed, after 45 minutes passed the time that we were scheduled to board. The ground personnel again started to lie about boarding, like the previous day, to every passenger that asks what was going on and ignored requests that a senior manager or the captain come and explain what is going on. It really started getting nasty when the annoyed and tired passengers and personnel started shouting at each other, Delta airport security started shouting threads that unhappy passengers will be removed and unloaded from the aircraft. Due to this chaos some passenger demand to be unloaded, others signed a petition/demand that the passengers scheduled for Apr 12, be allowed to board the plane that arrived on 16:00 Apr 13, and that the passengers scheduled for that days flight wait for the broken plane to be repaired. This requests was refused by the manager when he finally arrived at about 18:10 to address the passengers, after numerous threads and shouting etc. the manager told the passengers that he will establish exactly how long it will take and when we will board and that he will report within 15 minutes. At about 18:25 the manager and flight captain arrived and the captain told us that the part that was fitted the previous night was not accepted by Atlanta and had to be replaced with one that arrived on that afternoon flight from Atlanta. He said that the engineers had done the job and were just finishing of and he stated categorically that the plane was ready and fit to fly and that boarding will start shortly. At about 18:35 we started to board and was seated at 18:55. Approximately 19:00 the captain addressed the passengers, once again apologizing and informing us that there is a 10 to 15 min delay due to the weather causing a back-up of flights. AT THIS STAGE MY WIFE'S NERVES CRACK AND SHE COULD TAKE NO MORE. She told me that if there was another delay she will not fly with that aircraft and she will get off. All this time the entrance door was not closed nor did we start taxiing, about 20 minutes later the captain again came on the air and told us that the back-up was now even longer and we are delayed another 40 minutes. Immediately my wife unbuckled and went to the stewardesses, she confronted them and ask them to look her in the eye and tell her that they are not still busy working on the aircraft. All she was told was "not to worry" she then requested to disembark and came and fetch her hand luggage, greeted me and went out. The attendant ladies then came and ask me to disembark, I asked them why, and they told me that my wife suggested that we both are disembarking. Knowing how tense all the passengers were, I did not want to create a further fuss or commotion and unbuckled, got up collect my handluggage and walked out. I WAS UNLAWFULLY REMOVED FROM THE AIRCRAFT, I NEVER REQUESTED TO DISEMBARK NOR DID I BEHAVE BADLY NOR DID I BROKE ANY FLIGHT RULES OR REGULATIONS. We went to arrivals and only received our luggage at about 21:00. We finally departed for the USA on April 16, 2007 on flight DL 035 after that flight was also delayed for more than two hours causing us to miss our connecting flight on Atlanta to San Diego, we had to wait for the rest of the day on the airport until 16:40 when we finally could get two seats. This resulted in great discomfort for the people that have to came and collect us at San Diego, wasting their whole day for we only arrived at the at about 18:30 and we should have landed at 10:00.

In terms of International Airtravel Law a full refund and other compensation have to be made if a delay of more than a certain time occurs, therefore before I revert to legal action, the media and the internet I want to know whether Delta is prepared to; 1. Re-schedule our return flight that is booked for August 3, 2007 to August 26, without any additional cost to us because we have to re-schedule all our appointments in the USA. And this is to be blamed on the poor condition of maintenance of Delta aircraft... 2. Reimburse us for all the delays that caused all the stress and re-sheduling of various appointments... 3. extend our insurance cover with "Worldwide Leisure & Business travel insurance" Policy number 333120 to August 28, 2007 at Delta's cost... 4. tell us how will Delta reimburse us for all the miscomfort, stress and unnecessary fights between the two of us, that was indirectly caused by the unfortunate happenings of April 12 to 17. And what is Delta prepared to do to keep us as future clients, seeing that we fly a lot.

It came to our knowledge that the flight DL 035 of April 13, was also delayed up to 04:44 on April 14, due to maintenance problems. We want to stress that this ad hoc maintenance of aircraft is totally unacceptable for the flying public and will ultimately result in something bad that might happen in future.

A similar letter to this message was faxed to Delta in SA, JHB airport on April 14 but we received no reply up to now. We urgently await a clear reply in writing from Delta management addressing all the issues raised. Our current Postal Address is; 28615 N - 26th Drive, Phoenix, AZ 85085 and my e-mail address is as stated above, [protected]@yahoo.com

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12:00 am EDT
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Delta Air Lines - no assistance getting to brother's funeral!

Early January 24th 2017 I received a very upsetting call from my mother stating my brother had passed away unexpectedly... first thing I had to do is GET A FLIGHT to get home as I live in NY and they live in TN. I immediately got on the internet and phone to get first available flight. Since Delta was the cheapest for such short notice I HAD to go with...

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12:00 am EDT

Delta Air Lines terrible flight

Wednesday May 16th Delta Flight 1766 was the flight from hell. It was a rainy afternoon and all seemed well. !80 passengers boarding plan as planned. Taxiing took about 30mins due to weather and other airline traffic. Finally our plane approached the runway for take off. As the engines roared just before take off, the dam brakes locked. Yep. it was horrific. People panicking, screaming out of control. The plan appeared to fish tail to the right a bit, possibly due to wet conditions. I thought this was the end. Immediately the plane corrected. The pilot informed us that the planes computer detected problem with left engine so sensor applied auto brakes in which pilot quickly disengaged and brought plane to rest manually. Well after another 40mins of taxiing plane back to maintenance and waiting we de-boarded and all 180 passengers bumped another flight that was going from atlanta to alaska. Needless to say they were not happy. Much confusion and little direction another 30mins or so we boarded. As we set and waited we applauded our pilots as they boarded. Damn 20 mins later they left the plane. Another 15-20mins went but and the stewardess informed us according to FAA regulations, those pilots exceeded their hours fr the day. WTF! Well we remained seated, 15 mins later we were informed that flight attendant message new pilots to take flight. Well 30mins later, after I demanded update, stewardess informed us that those piolts received message to late and responded to another flight. So a third set of pilots were contacted. This id fricken ridiculous. At this time $7 dllar vouchers ( no airport meal under $10) were given to extremely pissed of passengers and we were deboarded waiting for pilots. 40 mins later a new set of pilots arrived not pleased at all about flying to west coast. you know they should keep their comments to themselves. Many of us overheard thoer dis-pleasure. Well we soon boarded and set another 30 mins or so and finally pilots arrived. Another 20 mins gone by as we staged to depart. Damn not done yet. I set in aisle 24, above the wing and low and behold I heard a knocking noise. I asked the lady next to me to confirm. Indeed a noise that wasn't right. Wasn't sure what to do. i did flag stewardess as and she set in empty seat next to me as plane left ground. I told her listen and about every 20-30 mins this knocking sound would happen. She heard and was unsure, calling it a rudder noise. WTF! She tried to comfort us by telling us if serious the problem would flag the pilots and plane would landed. Lord help us I never prayed so hard in my life. $ and 1/2 hours later we landed in Ontario, Cal. Never in my life had have such an terrible flying experience. The maintenance, customer service, pilots, everything was against us. I work for Boeing in anahiem and to travel occasionally. I have yet to register complaint to my travel management and thought I'd give you guys a chance to respond. Anticipation...

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12:00 am EDT

Delta Air Lines 2 hour cut-off

In Panama, if you are not in line 2 hours before departure time, you aren't getting in line, period. No discussion. You missed your flight. The airport here is small and an hour or 90 minutes is plenty of time - even to have a cup of coffee and shop and have a nap but not according to Delta. Even if every other carrier somehow manages it. This is completely ridiculous. I've gone through, been in line more than 2 hours early and then had to sit and wait for ages. Maybe they have a deal with the duty free vendors or coffee shop... I wish there were more alternatives.

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12:00 am EDT

Delta Air Lines 45 minute checking cut off time is a scam!

My family was scheduled to take Delta flight from LAX to HNL on 5/18/07 at 8:15AM for our Hawaii vacation. We were at airport 40 minutes before the departure time. I cannot checking to get boarding pass on self-checking machine, I was directed to the Delta direct counter, where they told me that we missed plane and there was nothing they can do to help me to get on this plane. Instead, they tried to book me with next plane with triple the price. I was so mad, they refused to issue the boarding pass to me 40 minutes before departure time. There were no indication of 45 minute checking cut off time in my E-ticket.

At the end, I think it is outrageous to pay triple price $3600 ($1300 per ticket) for next day flight. So we went home sadly. Everyone was so disappointed, specially my kid.

After we told our experience to one of the our friend who worked in airline industry, she said that 45 minutes checking rule is only for self-checking machine, not for on the counter. We should be able to get boarding pass through the checking counter. Another friend told us they had similar experience with Delta, which cost all their sky mile points to book the second flight.

I was so angry by knowing this. I felt so stupid that I trusted the Delta people that they were doing the best to help their customers. Actually the Delta people just try to ripe off their customers. No wonder Delta was just exit the bankruptcy. Mark my word, they will bankrupt again soon. I will do my best to avoid the Delta airline in the future.

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DohDoh
Long Beach, US
Feb 25, 2010 1:46 am EST

Totally aggree very unreasonable. Just got back to LA from Hawaii I missed my flight the day before due to the rental car broke down as we head for the airport that is not something in my control in which I can plan for. We got to the airport 10 minutes before departure but of course its consider too late. I like how when they are late you have to wait for them but when you're late they leave you. When I talked to the people at the counter they just told me that they will be able to reschedule me to another flight but it would be a $50 fee per person and gave me a number to call. But when I all that number they were not able to reschedule me for the same same flight because it was overbooked. So I would need to catch the flight the next day. But since its the next day I would have to pay a $150 fee per person plus the difference of my ticket and the current price of the airfare. Supposedly it end up being more than the one way ticket. So I was left to buy a one way ticket instead cost me 2k for 2 people. I think its ridiculus they should just be able to reschedule your flight since you already paid for it. Or at least just with a small fee not make you pay against the new cost of the fare. Its just makes you lose your loyalty toward the company. Not very good customer service. I can't believe I even bothered to signed up for their skymiles membership. After that experience I will try to avoid flying Delta at all means. Since they don't take very god care of their customers. I've seen people miss their flights in other airlines and the company would do whatever they can to help them. They would even call the pilot to allow the passenger to board as long as they didn't take off to the runway yet. Here in my case there were no iniative to try and do anything. It was just a big fat NO.

J
J
John Smith
,
Sep 30, 2008 4:07 pm EDT

It's not only Delta. I arrived more than 85 minutes before my flight on United at LAX only to discover a line that stretched for a half a block OUTSIDE the building. When I got to the head of the line, they told me I missed the 45 minute cutoff by 2 minutes.

They charged me $75 each for a confirmed reservation on a flight 3 hours later. I am disputing the charge on my credit card, because it was their fault they had inadequate facilities for the traffic and had not notified us of the 45 minute cutoff.

ComplaintsBoard
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12:00 am EDT

Delta Air Lines poor customer service in emergency

To: delta airlines - customer care division

Regarding: # 56 ex narita – japan 4/28/2007 – declared emergency

Passenger – tony w piche

Please find below my issue regarding the flight and most importantly what delta did (or did not do) following that occurance.

# 56 was full, and on take off ahead of a big storm, we had 4 rapid high compressor failures upon takeoff
And the pilot his support crew and the cabin staff were professional and top drawer. a huge hat tip to delta
For that side of it – very professional and making it count when they needed to.
I cant say that for the rest of delta from that point onwards.

We disembarked @ 17.30 and until 20.10 were in line at the airport being attended to by 3 folks 2 delta the rest jal staff to get accommodation sorted (you do the time math per customer), with a promise delta would contact us during the night about what to do tomorrow morning (via a note under the door) however that night or the the next morning :- nothing…. I call delta number that was provided, for 2 hours –no answer.

I eventually call my wife in the usa – (the hilton had said we need to check out the hotel), to see what was going on? she tells me that delta had booked me on a flight for monday afternoon. and I needed to go to the airport to get a delta hotel voucher for sunday night. I ntalk to some others and they have been put on flights korean air, united that day –sunday. to usa.

I go and do my own thing and eventually get a flight out on american air @ 18.00 sunday night arriving at my home on sunday 21.30 in cinci.

So, shame on you – delta.
for
- not taking full care of me, as a professional company that you claim to be.
- exceptionally poor communication (once we were off the airplane)
- I even live in one of your hubs – and american beats you on your own doorstep.. shame again.
- for no follow-up – how are you, sorry, nothing! (I am obviously a non event, just a nebulous pax)
- add injury to insult you remove that leg of my sky-miles even though we were wheels up!

Rest assured I am not even sure i’ll hear back from you. but all my friends, colleagues will hear from me about you.

Tony piche’
Paul mueller company
Springfield mo.

The flight was a declared emergency (high side compressor failure on r engine - boeing 777) crew were fantastic.

However, that is were it stopped. from there until we found our own way on the 29th on a american airlines flight tothe usa. shocking attitude regarding hotel voucher, and return flight. I called my wife stateside & delta in nairta were non answerable. I could not wait unitl monday 30th, on top of that even though we were airborne and endured a stressful beginning I see that delta has my flights as still "open" and has not granted flight miles even though we officially departed?
Delta's poor attitude to follow through and customer service is perhaps reflective of their actual care to customer care. I would like a response to your poor customer care and how in future delta will take care of me?

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Dolores Dyer
,
Dec 09, 2007 6:33 pm EST

I recently placed an ad on craigslist requesting to purchase a buddy pass/voucher. An individual responded and identified himself as a Delta Airine Employee. He sent me his checking account number for Citibank. I literally walked into bank and deposited money. We communicated at least five time and finally I realized I had been taken for fraud.

SINCE THAT TIME I have reported this information to Federal Trade Commission Citibank; Delta Airm Line (though I seriously believe he is ot employed y Delta).

What is your advise to me as what I should do next.

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R
12:00 am EST

Delta Air Lines the trip from hell on delta 1st class service!

I would like to lodge a formal complaint in to the way my 1st Class booking on Delta Airways for compensation, as it was a disaster from start to finish. I would like to set up my complaint in paragraphs to explain to you what happened from my booking to arriving back in the USA flying Delta.

A) My company had accumulated around 250,000 Delta air miles, When I checked with Delta I was told I would need 90,000 Air Miles for a 1st Class ticket to Manchester England I booked the ticked, paid the taxes and was scheduled to leave on the 2nd Feb Flight Delta 1584 to Kennedy Airport New York to get my transfer on Flight Delta 154 to Manchester England as I had to be at a very important Trade show in Birmingham at the NEC for Sunday. So I booked a 1st class ticket to make sure I had priority in my seating and baggage, and 1st class service by Delta.
B) My Son David Kassar and his wife Denise Kassar also was trying to fly with me but when he tried to book the same flights Delta told him the flight was fully booked and he had to go on continental via Atlanta which we were not happy about and now I was flying by my self and my family were on a different flight/airline.
C) On arriving at Orlando Airport my son was flying 1 hour before me, so we arrived together. My check in for 1st class was good took around 10-15 minutes in line. But my son was in a line for 1-½ hours as the line was so long. I explained to a Delta agent that I had a 1st class ticket and was trying to be with my family and asked them, as a courtesy if my family could check in at the 1st class counter as there was now no line. They said NO he had to wait 1-½ hours like the rest of them. So I waited in the airport until they checked in. Now it was to late to get together as their flight was boarding in 30 minutes. Got no help from Delta with this situation.
D) This is where the trouble all started. The outgoing flight never arrived on time; I was told you had to change the plane and gate. We were around 45 minutes late in take off so when we landed in New York I only had around 45 minutes for my connection. I was now very worried about my baggage as I had all my work in for the Trade show to I asked a Delta agent if there would be any problems with my connecting flight in regards to getting my baggage on board. They told me they only needed 15 minutes from arrival to get luggage transferred. I thought this was unusual so when we finally arrived late in Kennedy airport I quickly went to 2 other Delta agents to check with them on my baggage. Both of them told me not to worry as they were aware of the late arrival and my baggage will be on the plane. NOT TRUE!
E) When I boarded both the planes the 1st plane to JFK I guess was only half full, and the plane to the UK was about 2/3rds full. So I was very upset why my Son and Daughter in law could not get a ticket on these flights as Delta had told him both flights were fully booked and there were no more seats on both the planes
F) Well guess what! Arrived in Manchester England waited for all the baggage on the carousel and NO BAGGAGE. An agent for Delta came over asked me my name and said “ Sorry your baggage is still in New York” I explained to him how carefully I had contacted Delta agents in New York to make sure my baggage was loaded on to the aircraft and he said “Sorry cant do anything about it” I told him all my work was in my case for a Trade Show on Sunday . He said he does not think I will be able to get my luggage to Sunday afternoon.
G) On Sunday afternoon around 12.30pm my luggage arrived by courier, it was now to late to go to the show in Birmingham. I had over 7 appointments set up that day to see supplies of ours that I could not reach as I did not have phone numbers for them as my cell phone was packed in my baggage. Also my Son who had arrived in the UK with his wife was now not able to go to the Show as all the show details, Passes, etc were in my case that never arrived.
H) On my return I checked in okay at Manchester airport, got to JFK on time, and then the problems started all over again. I was told there was a mechanical problem with the plane from JFK to Orlando so there will be a 2-hour delay. I arrived at JFK at around 1.30 pm . I waited almost 7 hours to get my connection. Then we were told we had to get a bus to the aircraft. I was holding a 1st class ticked. I was put on a bus (Standing Room Only) and then my priority boarding never happened I was just in a line with another 100+ passengers. The plane finally took off at around 7.45 pm.
I) When I arrived at Orlando my baggage being 1st Class should have had priority handling. I was almost the last person to get my baggage. The 1st Class Service you offered never happened.

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Superdupervisor
Miami Beach, US
Sep 07, 2009 7:22 pm EDT

Petitioner never said how the flight was. The first class service on the plane. There must have been something good. The rest sounds terrible. But they took a plane flight and never mentioned how the actual flight was.

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12:00 am EST

Delta Air Lines mechanical problems, poor customer service!

My wife and I were going to Cozumel on a scuba diving trip. We were to fly from Orlando to Atlanta onto Cozumel. The first plane we were to fly on had mechanical problems, the second had mechanical problems and showed up late to Orlando. We missed our connecting flight to Cozumel. They flew us instead to Cancun telling us they would get us to Cozumel. When we landed in Cancun a Delta rep. put us in a taxi and told us he would take us to Playa. From there he would get us on the fairy boat to Cozumel. Instead we were dropped off in Playa no idea where we were with all of our dive gear at 10:00 P.M. We paid the taxi and boat but were told by Delta to bad about the cost out of pocket. Also the lost night at the resort and missed day of diving that was paid for. Customer service was even worse.

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Delta Air Lines delta airlines are liars and they ripped me off!

On 10/15/2006 my Father died. That was near when my wife and I planned a flight.

We were assured that we could reschedule with a copy of a death certificate. That certificate was faxed to My Lynn Duncan at least four times in the last ten weeks.

To date I have emailed, called, faxed so often they must think I am nuts. But nobody calls back even though when we call a voice reassures us THIS time they will.

Our only contact from Delta was from Michael Barzey a manager in "Customer Care" saying they never received my Dads death certificate. I faxed and emailed it again...probably into a black hole.

Delta Airlines are liars and they RIPPED ME OFF!

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12:00 am EDT

Delta Air Lines the experience was entirely too ridiculous and unprofessional

I have two complaints concerning Delta airlines. Both occurred on the same trip. My first complaint is concerning Delta Airlines was on July 26, 2006. Upon arriving to Seattle on flight 1115, it took 1 hour and 45 minutes to get our luggage. We were repeatedly told over the speaker that the luggage would arrive momentarily and directed to a new baggage claim unit. One person was told by an airport employee that four cars of luggage had just been sitting without anyone unloading. Another delta flight arrived after ours and received their luggage 45 minutes before us.

We traveled as early as we did that day so that we could visit Mt. Rainer while on that end of Seattle. By the time we got our luggage, the time needed to make such a trip was lost. Delta's employee encouraged me to call [protected] as he noted that this incident was “ridiculous and needed to be reported.” When I spoke to your representative via telephone, I was told that such a wait time was “acceptable.” I hope the appropriate people at Delta disagree with her assessment.

My second complaint concerning Delta Airlines was on Aug. 1, 2006 and stretched well into Aug. 2, 2006. Delta actually added a stop to our flight home at the last minute. We were to go directly from Atlanta to Raleigh on flight 1110. At the last moment before boarding, we were informed that we would be making an extra stop in Greensboro, NC to drop off a group of teenagers. We did make such an extra stop. That is not the service I paid for. I paid for a direct flight and that is not what I received.

Since we were traveling with young children, the delays caused by Delta's choice of added stops created great hardship on our children who were not fed properly and were kept up past bed time far exceeding even the Pacific time zone.

Michelle Schrader with customer care returned a polite but completely dismissive letter to me on Aug. 24, 2006. No compensation of any sort was made.

My family has made numerous flights subsequent to the events of late July. WE DID NOT FLY WITH DELTA, AND WILL NOT AGAIN UNTIL COMPENSATION IS MADE. The experience was entirely too ridiculous and unprofessional. I have often wondered why Southwest is making money and Delta is often rumored in bankruptcy. I now know why.

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Raz
Chicago, US
Jun 03, 2009 12:29 am EDT

Today Delta cancelled my international flight to Kenya last minuite. No one notified me! Then they just said that they "could" rebook me tommorow, but theres a chance the flight would get cancelled! When i asked when I can fly on a confirmed trip, they said they dint know, at which point i asked to speak to the supervisor/manager. In all honesty, i know, and understand that flights can and do get cancelled and thats fine, but the way the airline handeled was very amateur, and had me very upset!
So i ask to speack to the Super, but it seemed like they were too busy for me. I satayed there WAITING for two hours! No compensation or any confirmed flight! I have to take a cab again tommorow..with chance that ill be returning back-very probable!

ONCE THE COMPANY HAS RECIEVED YOUR PAYMENT, THEY PUSH THEIR RESPONSIBILITIEs away! THis company focuses only on profit, with the worst customer service i have EVER dealt with. When i asked the flight attendant--who by the way was extremely unhelpful--with whom i could speak to about customer disatisfaction, she told me that no one was available! Great..i guess after i paid for my ticket they were done with me!

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Jody Barbato
,
May 16, 2007 11:03 pm EDT

I am a travel agent and I would not sell Delta. I sold them once (unknowingly through a code share through Air Jamaica). Clients were booked non-stop from Atlanta to St. Lucia. Delta decided a month beforehand to cancel flight for the day. Left client to travel with a connection (not fun). I'm about service - not hassle. I have heard so many terrible stories through the travel industry - the last one a scam with a voucher that they offered a psgr for bumping (not redeemable online) - only at the airport where they wanted to charge an additional $200. When inquired about the pricing online, psgr was told that this was run by a different company and could not offer price to psgr and also that psgr should not care since they are saving $400.00.

Delta has had to come out of bankruptcy - they need every nickel they can get their hands on, however they won't see a Nickel from me.

The point is - if you want a decent airline and a good experience - try to avoid Delta - even if you think it's saving you $10.00, the aggravation you'll receive is really not worth it.

If you have frequent flyer miles and feel obliged to use them, go ahead - but in the meantime, sign up with another airline loyalty program.

All in all - just trying to give some good advice. If they won't make themselves accountable, I guess it becomes our job. If we could just see to it that we stay clear of them, maybe it will finally send a message.

We have enough trouble to deal with in our lives - why look for more.

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sue
, US
Apr 12, 2007 5:08 pm EDT

I just returned from Florida to jfk on Monday evening. Our luggage also took over an hour. I also booked this trip 5 months ahead of time. Delta changed the flight time 3 times and i had booked the front of the plane and we wound up in the back. The final flight change was a nightmare because i received an automated phone call as the car was pulling up in front of my home to take us to the airport, only to find out this newest change was another 2 hour delay. And of course since it was automated i had nobody to speak to! Never again! People were getting bumped going and coming! I heard nothing but horror stories from many of the passengers

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Chris
,
Nov 21, 2006 5:37 pm EST

I live in Atlanta and fly Delta quite frequently. On a recent business trip to Hawaii, I returned to Atlanta on a red eye flight only to sit at baggage claim for an hour plus waiting for my bags to come off the flight. I wasn't alone, and when they finally came off, I was probably in the first 10% to get their bags. So I went straight to their baggage complaint area to log one.

Sincerely,
Chris

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Delta Air Lines - trip mate insurance company is a liar and delta airlines could care less

I am having SEVERE problems trying to get reimbursement for clothing I had to purchase while in Paris, Bern and Lucerne Switzerland. I had travel insurance with Trip Mate. I have been dealing in a long drawn-out process since June 4, 2006. Delta Airlines left a container of luggage sitting on the tarmac, located it several hours after I arrived in Paris on...

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Delta Air Lines In-depth Review

Overall Rating: Delta Air Lines is an exceptional airline that consistently delivers a top-notch travel experience. From their excellent customer service to their wide range of flight options, Delta truly stands out in the industry.

Customer Service: Delta's customer service is unparalleled. Their friendly and knowledgeable staff go above and beyond to ensure that passengers have a pleasant and stress-free journey. Whether it's assisting with booking changes or providing assistance during a flight, Delta's customer service is always reliable and efficient.

Flight Options: Delta offers an extensive range of flight options, making it easy for travelers to find the perfect itinerary for their needs. With a vast network of destinations and routes, passengers can easily reach their desired location with Delta.

Pricing and Value: While Delta may not always be the cheapest option, their pricing is competitive and offers great value for the quality of service provided. Passengers can expect a comfortable and enjoyable flight experience without breaking the bank.

On-time Performance: Delta takes punctuality seriously and consistently delivers on-time performance. Passengers can rely on Delta to get them to their destination on schedule, minimizing any potential travel disruptions.

In-flight Experience: Delta's in-flight experience is exceptional. From comfortable seating to delicious meals and a wide range of entertainment options, passengers can expect a pleasant and enjoyable journey with Delta.

Baggage Policy: Delta's baggage policy is fair and accommodating. Passengers are allowed to bring a reasonable amount of luggage without incurring excessive fees. Additionally, Delta offers options for checked baggage and carry-on items, ensuring a hassle-free travel experience.

Loyalty Program: Delta's loyalty program, SkyMiles, offers a range of benefits for frequent flyers. From earning miles on flights to enjoying exclusive perks and upgrades, SkyMiles members are rewarded for their loyalty to Delta.

Website and Mobile App: Delta's website and mobile app are user-friendly and intuitive. Passengers can easily book flights, manage their reservations, and access important travel information with just a few clicks or taps.

Safety and Security Measures: Delta prioritizes the safety and security of its passengers. The airline adheres to strict safety protocols and implements measures to ensure a secure travel experience for all passengers.

Destinations and Route Network: Delta's extensive route network covers a wide range of destinations, both domestic and international. Passengers have numerous options when it comes to planning their travel with Delta.

Environmental Initiatives: Delta is committed to environmental sustainability. The airline actively implements initiatives to reduce its carbon footprint and promote eco-friendly practices within the industry.

Accessibility for Passengers with Disabilities: Delta strives to provide a seamless travel experience for passengers with disabilities. The airline offers a range of services and accommodations to ensure that all passengers can travel comfortably and safely.

Partnerships and Alliances: Delta has established partnerships and alliances with various airlines, allowing passengers to enjoy seamless connections and expanded travel options. These partnerships enhance the overall travel experience for Delta passengers.

Corporate Social Responsibility: Delta is committed to corporate social responsibility. The airline actively engages in philanthropic initiatives and community outreach programs, making a positive impact on society.

Complaints and Resolutions Process: Delta has a well-defined complaints and resolutions process. In the rare event that passengers encounter any issues, Delta's dedicated customer service team works diligently to address and resolve complaints in a timely manner.

Travel Insurance Options: Delta offers travel insurance options to provide passengers with peace of mind. These insurance options cover various aspects of travel, including trip cancellation, medical emergencies, and lost baggage.

Additional Services and Amenities: Delta offers a range of additional services and amenities to enhance the travel experience. From priority boarding to access to airport lounges, passengers can enjoy added comfort and convenience with Delta.

Business and First Class Experience: Delta's business and first-class experience is exceptional. Passengers can indulge in luxurious amenities, spacious seating, gourmet dining, and personalized service, ensuring a truly premium travel experience.

Frequent Flyer Benefits: Delta's frequent flyer program, SkyMiles, offers a host of benefits for loyal customers. From earning and redeeming miles to enjoying priority services and exclusive perks, frequent flyers with Delta are well-rewarded.

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