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I noticed they charged my debit ATM credit card 4 times for $26.75 each time. I contacted my bank and the charges were reversed. My bank stated they had a number of complaints regarding this company and fraud. I was reimbursed within days. My bank asked me if I would sign a complaint / testify if called upon to do so, my unequivocal answer - yes!
My biggest piece of advice to anyone, make sure you check your statement monthly and contact your bank immediately if you notice unauthorized charges.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have noticed that I have been charged for something I know nothing about this is very sad how I get my money taken from me for nothing this is some bull crap this needs to stop Iam very fed up with this mess.
When it comes down to it, it's not VESTA stealing your money, it's a prepaid customer STEALING your money and paying for their service through VESTA. Obviously when you call your bank they want to help you and make you feel good. But everyone needs to realize that of course their is a high # of fraud that happens when Vesta processes over 1 million orders EVERY MONTH. The percentage of fraudulent orders through Vesta is actually very small but when Vesta processes orders for over 8 or 9 different prepaid cell phone and prepaid calling card customers, a small percentage of a million orders is a BIG BIG #.
Don't get too worked up, call your bank and dispute the charges and VESTA will loose money, or call Vesta and request to dispute the charge with them and after they investigate the charge they will reverse the transaction or if that's not possible, they will send you a check. But your quickest bet is to dispute through the bank.
Vesta processes millions of prepaid recharge payments each month on behalf of telecom companies and their customers. We continually monitor orders for unauthorized or fraudulent use of payment devices, and actively work with customers to resolve any issues or disputes promptly and fairly. This is evidenced by our “A” rating by the Better Business Bureau.
If you have questions regarding a charge from Vesta on your credit card bill or bank statement, email ecustomersupport@trustvesta.com or call toll free [protected]. A representative will be glad to assist you.
I had the same charge on my bill, but realized that since I have boost mobile, I was the one that actually made the charge, silly me. Although, this was the first time I made my monthly payment, so from now on I know what the charge is for. Yay!