Airtel review: pathetic service! 54

Airtel - Maharashtra zone is providing the worst possible service to its mobile phone customers. I took the connection in June 2009 at Pune. Within three months of my experience with them, I had come across the following problems :-

1. During July 09 when went to a retail outlet in Kondhwa area to recharge for Rs.295/- (full talk time offered by Airtel), the vendor took the money and showed in his mobile that my sim is recharged for Rs.295/- But my Sim was not recharged at least for the next four hours and I had to quarrel with the vendor to get my money back.

2. They activated the "Cricket Score Alert" without my consent and started stealing Rs.3/- per match day - wheter it is international match or local match of T20 between club teams - whatever it is. I had already lost more than Rs.150/- towards this day time robbery by Airtel. Now I know how this company is earning great profits.

3. Not less than 25 times I requested for deactivation of cricket alert by pressing *321*451# and then Command No.2 (as told by recorded voice message while dialling to Customer Care No. 121) my request was not at all recognised and the day time looting continues till today (11.10.2009). Every time I do this process, instantaneously I get a message that your Cricket alert will be deactivated shortly. But God knows (May be Airtel Chairman Mr. Mittal knows) what does the word "shortly" means.
3. After trying for more than 10 times, I was able to talk to a human being (At last) - One of their so called Customer Service Executives. He was not ready to listen to my problems. He was simply repeating me to press *321*451# which I had done umpteen times to deactivate but which never worked. When I tried to explain my difficulties that mannerless chap simply said "Phir se karo na" and disconnected the phone.
4.More shockingly, from that day I talked to this bloody Customer Care Executive, a further amount of Re.1/- per day is also being debited to my balance with an SMS message saying " Re.1/- is debited to your account for downloading the VAS (value Added Service I understand). But never on earth did I ever download any Value Added Service.

From my various friends and colleagues who also unforturnately took the Airtel connection, I came to know that they are also loosing heavily on these uncalled for, un requested for "Alerts" (viz., employment alert, cricket alert, Astrology alert, Jokes etc., and they also cannot do any thing with this problem as no body in Airtel cares for their requests for deactiviation of such uncalled for, simply looting services.
5. I am unable to find the e-mail ID of Airtel from their website. They do not furnish it under "Contact Us" page. If any body knows their mail ID, please post it on this site. I shall be very thankful to them.

One Open message that I would like to leave to Airtel :-

Dont think that all your present customers will continue with you for ever, bearing all your lootings in such unethical and illegitimate ways. They will quietly leave you, as I have been thinking of, and ultimately Airtel will have an unceremonious death in Maharashtra. This is for sure.

Gee Prakash

Airtel... sucks sucks and sucks...
If this is the strategy that they are following to make money...i pray God that Mittal's business should ruin very soon
Call center guys are very pathetic ... all the time new guy comes and we have to repeat the story...
and NO result...wastage of time and energy... that bluddy executive gets his satisfaction of spending 10 min on call...but is this watched by those managers who are hired by Big ###...

When asked for Managers number exe gives number which never works...
So hey Big ### is this a strategy... ha... 10.2 % service tax ...for what ... ur holidays... ?

If you can not run the business open donation Box...trust me ... i will donate happily...but do not cheat us... otherwise will kill u...
else do one thing if you are dare enough give your number...will teach u how to do the business... dont worry wont be killng you ...

i am using airtel service for the last 4 years but lately there is no signal inside my house. every tome i have to come to the window to make a call or to recieve the calls. please help me out.

HI Everybody,
I am using Airtel frienz card. I am trying to join CUG group from last 2 months. I called in Customer Care center approx 15 times. Most of time I spoke to many supervisors (senior person) in CC. And every time they are telling me your problem will get resolve as soon as possible. But still I am facing same proble. Its really bad service of Airtel. Senior person (Lal, Kuldeep, Nilkanth, Archana, Pranit, Kaushik) also not able to do anything to resolve my problem I really feeling bad about Airtel Service. Shripad Sabale

Hi,

Airtel customer care is one of the worst in the country, I would love to change my service provider as soon as the number portability starts, there is no way to talk to the customer care executive, this is simply Rubbish.

One more annoying thing that has happened over the past few months is deduction of one rupee per day for the friends scheme, when all the providers are slicing their rates AIRTEL is all set to increase all.

Soumitro Das
[protected]

I'm using airtel since an year. the problem started about two weeks back, when i started getting messages saying "SIM card registration failed" and the network vanishes. Then guess what, call drop. Most of the time happens during calls only. It happens everywhere inside and outside the building and almost all over pune. I contacted 121 and their new 198 many times, but at both the places i got disappointment only. No response and the call disconnects after they say wait for the call to be transferred to the executive. What is the use of giving the free nor and not responding and also recording the call for training purpose (apparently) and not improving the service and the quality for executives. They are undoubtly NOT the no 1 in telecom. Sick people and sick service. TRAI do something. Please... Eagerly waiting for the Number Portability system to be started. It'll be a big relief for the consumers.

I did experiene the pathetic service from airtel...worst network connectivity in city like pune forget about rual india. Huge descripency in billing where i keep more than 2 to 3 weeks my phone off while in roaming or out of station however the bill does not come to less than Rs.1000 to 1200...I launched the complaints several times but except [censor]ting air customer executives can not do anything. I think airtel will only change their behaviour only when they will loose most of their valuable csuotmers.

i'm intersting airtel to office open. to sale of airtel postpaid conection my contact no-[protected]

This is the complait regarding the range problem at my home. my home is situated in sinhagad road area in Pune. So please kindly look forward for my trouble and sort it out as soon as possible.

Hi
This Satish Chadokar
and My No is : [protected]
i have lost my mobile so plz block this no as soon as possible

Airtel is a [censor]ing company, which knows how to provide [censor]ing service
All mobile phone companies are real [censor]ing in India

I have been using airtel service now since 3.5 yrs now, but i have never seen so bad service till now. Its as simple as that since 3 months i have been trying to call customer care but nothing happened till now There are many instances where the customer care executive would speak very rudely, or in pathetic English, even threatened me once. They deducted some amount for nothing at all.
I never expected this from Airtel
You marked this complaint as usefu

i have buy a samsung S DUOS and there was a offer of 3G for one 2 month but still i couldnot get that service.i have complain against it but i could not get it.
AIRTEL is the worst service provider.

I'M using airtell service from last 9 yrs. but now very bad service from AIRTELL .Idone topup of Rs.225 /- in this air-tell cut the charges as 1) pr.fee-199.34 2) s.tax-24.55
& At last available balance shows Rs.0.00 . airtell c.c. 121, 198, [protected] does not response .
Secondly call charges on my no. was as per second but now charges are as per minute .
Airtel is a ###ing company, which knows how to provide ###ing service.