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On November 1, 2020 at 1:46 PM I placed an order on the Burger King App to the Burger King Store #10055 Which is located at 10591 D'Iberville Blvd., D'Iberville MS 39540-2403. The Order number is 3. I went to the store to pick up the order and the store was closed due to a power outage. Hurricane Zeta had just came through the area and there was power outages throughout the area. Before I ordered I had checked online and the store was shown as being open. I went by the store at around 2:30 PM on November 3 and spoke to the General Manager. I asked for a refund or perhaps a replacement on the order since it was never made and I never received it. She would not refund or replace the order and said there was no way I could have been charged. I tried to show her a copy of my bank account which showed the charge for Burger King #10055 for $27.85 which is the same amount as the order I placed. She refused to do anything and made a call to her boss who I never got his name but was a member of the franchise group who repeated the assertion that I could not be charged since the store was closed all day on 1 November. He told me to dispute the charge through my bank was my only recourse. I believed if I showed the order and the charge on my account that they would resolve this dispute to an amicable resolution. I wish to receive a refund for $27.85 Mark L Wright 12117 Sargent Cherry Drive Ocean Springs MS [protected]
