Menu
For Business Write a review File a complaint
Bath & Body Works Direct

Bath & Body Works Direct review: Employee/manager

W
Author of the review
10:18 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My complaint is strictly about the conyers, ga bath and body works store. I usually order online and have delivered to hm but did a store pickup. I got my husband to pick up my order for me and when pulling out my order to add to gift bags I noticed 2 missing items: 1 hand soap and my free gift.. A soap holder.

I called the store thinking a bag was left. The associate that answered checked and said my order was the 1 bag. I explained I was missing 2 items from order and she said the order was checked before released. I explained again we checked car nothing fell out and 2 items were missing from order. She again said the manager checked order before releasing it. I explained to associate I was not lying and she again said mam your order was correct. Now keep in mind this a $2.95 hand soap and my free item.. A soap holder so instead of insinuating I am lying about 2 cheap items the associate or manager (who never bothered to get on the ph) could have said you can pick up missing items or call customer service and they will refund or I am sorry that happened. It was the worst customer service experience I think I have ever received. I felt so strongly about the terrible conyers store experience I decided to post a complaint for the first time.

Desired outcome: Bath and Body corporate should work with Conyers, GA location manager/ employees on better customer service.

0 comments
Add a comment
  1. Bath & Body Works Direct Contacts

  2. Bath & Body Works Direct phone numbers
    +1 (800) 756-5005
    +1 (800) 756-5005
    Click up if you have successfully reached Bath & Body Works Direct by calling +1 (800) 756-5005 phone number 1 1 users reported that they have successfully reached Bath & Body Works Direct by calling +1 (800) 756-5005 phone number Click down if you have unsuccessfully reached Bath & Body Works Direct by calling +1 (800) 756-5005 phone number 0 0 users reported that they have UNsuccessfully reached Bath & Body Works Direct by calling +1 (800) 756-5005 phone number
    100%
    Confidence score
    Online Customer Care
    +1 (800) 395-1001
    +1 (800) 395-1001
    Click up if you have successfully reached Bath & Body Works Direct by calling +1 (800) 395-1001 phone number 0 0 users reported that they have successfully reached Bath & Body Works Direct by calling +1 (800) 395-1001 phone number Click down if you have unsuccessfully reached Bath & Body Works Direct by calling +1 (800) 395-1001 phone number 0 0 users reported that they have UNsuccessfully reached Bath & Body Works Direct by calling +1 (800) 395-1001 phone number
    Stores Customer Care
    +1 (800) 531-4504
    +1 (800) 531-4504
    Click up if you have successfully reached Bath & Body Works Direct by calling +1 (800) 531-4504 phone number 0 0 users reported that they have successfully reached Bath & Body Works Direct by calling +1 (800) 531-4504 phone number Click down if you have unsuccessfully reached Bath & Body Works Direct by calling +1 (800) 531-4504 phone number 0 0 users reported that they have UNsuccessfully reached Bath & Body Works Direct by calling +1 (800) 531-4504 phone number
    Accessibility Support
    More phone numbers
  3. Bath & Body Works Direct emails
  4. Bath & Body Works Direct address
    95 West Main Street, New Albany, Ohio, 43054, United States
  5. Bath & Body Works Direct social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
  7. View all Bath & Body Works Direct contacts
Bath & Body Works Direct Category
Bath & Body Works Direct is ranked 1 among 30 companies in the Bath and Body category