DirecTV review: very poor service and unacceptable contract 1397

Directv Is a wonderful company its not their fault u dont read the agreement u get..It makes u look stupid talking all this ### when they send u a paper..grow up!I have had Directv for 9 yrs and I have never talked to a rude person there ever..and I have a great ch lineup I get everything.and I never have a problem.So save the Drama read the agreement u can find it on their web page.

I competed a year contract with Direct TV. My job wasn't going as well as it had in the past. I called to cancel my service. I was talked into, putting my account on a 6 month suspension. During the 6 months, I had moved to a different location, and had left the dishes at the old residence. When the 6 months was up, they automatically started charging me for the service again without any warning. I called them several times, and I told them I had no way of receiving the signal, as the dishes were at the old place. They refused to drop the $63.00 charge, for a service, I did not, and could not receive. The woman from customer service was very rude on the phone. I informed them that I would never use their service again, I felt like they really took advantage of me. I feel I should have received something in the mail, to inform me. I would not let them talk me into this situation if I were you.

dtv suks

DTV SUCKS

here it is you are an idiot and dont bother informing yourself as a consumer. Hopefully your new husband has more brains than you. On the access card that is inside your receiver it says by activating this you agree to abide to all of the terms and conditions of the service. THEN on the directv customer agreement in the cancellation part that is section 5 row e here it is word for word
(e) Payment Upon Cancellation. You acknowledge that you have provided your credit or debit card account information to us. You understand that you will incur fees and charges as a result of your receipt and use of Service and/or Receiving Equipment, and may incur early cancellation fees and/or equipment non-return fees (as specified in any lease, programming or other service commitment agreement you entered into in connection with obtaining Receiving Equipment). By giving us your credit or debit card account information, you authorize us to apply this method of payment, in accordance with applicable law, to satisfy any and all amounts due upon cancellation. You further acknowledge that you are required to maintain current credit or debit card information with us and agree to notify us whenever there is a change in such information, such as a change in the card number or the expiration date.
they even send you one of these right after you start service with them, they send you a new one every year and they have it online so its not like it hidden from you. They are not theives or liers nor are they breaking any law for EXPECTING YOU TO FALLOW THE LAW, YOU ACTIVATED THE RECEIVER, I.E STANDARD 18 MONTH COMMITMENT DVR, HD OR HD DVR ARE ADVANCED WITH A 24 MONTH COMMITMENNT THE DISCOUNTS ARE ONLY FOR ONE YEAR, THAT DOES NOT MEAN YOUR COMMITMENT IS JUST ONE YEAR. All of this is viewable online at directvs website how is it thier fault you are a ###

The worst customer service department I have ever had to deal with! They will lie and not fulfill their obligations. I would definitely recommend never using Direct TV.

My husband and I moved to an apartment. We were only month to month on our lease and were only planning on staying for 6 months. We then decided to move and unfortunately our new residence will not allow us to have Direct TV/Dish. So we called and informed them we were canceling our services. They told us we were automatically put into a 2 year contract. In order to cancel our services we had to pay $300.00 to get out of it. We told them we were unaware of the contract and would like to see a signature. They said they do not require a signature on their contracts. Everyone was very rude and did nothing to help us. They told us if we did not continue the services with them they would steal our money from our account.

In the end we had to keep their services because we did not have $300.00. We also have comcast now, so we are paying for two services. Please do not EVER use Direct TV! 2 year contract, leases are only 1 year! Amazing that they can get away with this!

I got sumn' for the "realist". I purchased a DVR receiver outright, not a lease. Never ordered from direct tv ! I had to shut off my service with them due to Official military orders removing me from the continental U.S. Now they're charging me for a DVR ! Yeah the one I payed well over 200.00 dollars for. So how long have you worked for direct tv... ### ! I guess since they couldn't get me on the contract(member for over 5 years) they decided to charge me for the receiver that had already purchased.

Hi, my name is Jacqueline Miller I, ve been a consumer for years. This is my first bad experience with direct tv. My complaint isthat on Jan 28th.2009 I did a payment on the automative phone payment the amount was $135.00 dollars taking out of my checking account. The money was withdrawn from the Police and Fire credit union. I spoke to someone about this matter and no one seems like they cannot help me with this matter. I spoke to a supervisor about this and she ask me to get the credit union to fax over proof that it was taking out of my account .My credit union did fax the information to the billing dept and this matter is still not resolve to this day. I had to get this information fax twice to the billing dept of direct tv . I have to pay for these faxes.I once again try to clear up this matter and no luck. I spoke to a Mr.David F thats the name he gave me he did not spell out his last name all I know is that he works in the billing dept. He gave me this number [protected] and he also gave me this fax number [protected].I also mailed the information that the supervisor wanted at the address on the back of the bill. The Police and Fire Federal Credit Union is where my checking account is you can speak to a ms Barbara Wiseley she is the resarch representative 215/931-0300 or 215/931-201. I really would like to get this resolve as quickly as possible because my service is off and I refuse to pay until this matter is cleared up. Iwould totally appreicate if someone would contact me or you can look into this matter

direct tv no cable picture will not pay any warranty fee for service

I would not work for directv because I could not deal with jerks like YOU all day long, I would probably put customers in their place and that most likely is not what Directv really wants.
I am just a simple customer who makes sure I am educated on everything before I make a decison. That includes knowing that receivers BOUGHT AT BEST BUY ARE STILL LEASED and IF YOU ACCEPT ANY CREDITS OR DISCOUNTS ARE PROBABLY GOING TO PUT YOU IN A NEW CONTRACT. SO it sounds as if you had a receiver that you must have "bought" as a leased receiver from directv or bestbuy (or another company like costco or what ever) and you failed to return it, thus the reason you got charged for it. Or you could have possibly bought it from a person who just happened to be selling it, and did not bother informing you that it was leased, because we all know how honest people really arent. MAYBE YOU SHOULD HAVE READ THE BACK OF THE ACCESS CARD IN THE RECEIVER BEFORE ACTIVATING IT, because it says right on this that you are agreeing to directvs terms and agreements.
By the way to actually out right own the dvr it is $399. You did not pay enough at all to own it, plus its another $99 for the installer to install this for you.
Again I am not a employee for directv I am just tired of customers who fail to inform themselves and then turn around and bash the company with slanderous remarks because YOU FAILED TO PROPERALLY INFORM YOURSELF

I have suspended my services with directv as well, and by the way they let you know when you suspend your services that they will auto reinstate on a certin date. NOT TO MENTION they send you out a letter a couple weeks before the account un suspends, HOW IS IT THIER FAULT THAT YOU DID NOT CALL THEM AND TELL THEM YOU HAD A NEW ADDRESS any ### knows SUSPEND does not mean DISCONNECT and that you still have an account, for lack of a better term, is still active.

I hate to tell you this but you are wrong! The end of your statement at least. The NEW CUSTOMER discounts are only for ONE YEAR, However if you get and advanced receiver i.e a dvr, an hd or and hd dvr you are entering into a two year commitment. When the installer installed your services you had a chance to review this. No that does not mean they are required to read it to you. And you signed the installers work order meaning this infomation was provided to you. ALSO you can always read any of the terms and agreements online. HOW IS IT DIRECTVS FAULT THAT YOU AGREED TO THIS WITHOUT KNOWING IT BECAUSE YOU FAILED TO EDUCATE YOURSELF? AND HOW IS IT THIER FAULT THAT YOU DECIDED TO MOVE SOMEWHERE THAT DOES NOT ALLOW DIRECTV? I can tell you for a fact that when I move I make sure that I am allowed to have directv. Not because of any commitment I may be in, because I frankly dont care about the commitments they are a great company and I am not going anywhere, but because I dont want to be without directv. Cable suck and Dish has crappy channels

I am having trouble with Direct TV. They took $254.40 out of my account without my permission. I was told it was going to be $70.00 and I argued that because my contract was up in Dec. of 08.
Hoping to get a class action law suit against them for the constant changing of information.
One hand does not know what the other is doing!
HELP! my mortgage check is going to bounce :(

You are not being very informative on what you mean. You have no facts supporting what you are saying. Making it impossible for anyone to understand the why. If you are just upset that you got into something that you didnt understand, then dont slander a company

I currently have POA for my 75 year old mother who is mentally unstable. Due to the barage of advertising regarding "digital" television, my Mother was convinced her TV would not work unless she switched to Direct TV. I found out later she had received several sales-pitch calls from Direct TV. I told my Mother she did not need it and do not sign up for it. She did so anyway in Aug of 2008. In Dec 08, she ended up in a nursing home and I had to cancel the service. I explained the situation and next thing I know, the company deducts $235 out of her bank account. I might add that she is living at poverty level as it is. I have been trying for 3 months to get her money back and they tell me it is "in process." They had no authorization to deduct the $. My Mother cannot be held legally liable for signing a contract because she is mentally unstable and anyone who speaks with her for more than 1 minute would realize that. They used high-pressure tactics to get her to sign a contract and then stole from her bank account without permission. I am planning to file a complaint with the Attorney General's office, the BBB, both Ombudsmen in Ohio and Colorado and file a piece with our local news channel who does segments on this type of thing. This company should be put out of business immediately. The prey on seniors who are vulnerable and helpless and steal from their limited income. If you know anyone who is considering getting Direct TV, please caution them that their business practices are criminal and getting any kind of customer service is nonexistent. I am hoping there are enough complaints to file a class action lawsuit and put this company under.

I had 3 month free trial of hbo, starz and showtime, they didnt tell me they were going to bill me if i didnt cancel it. so now my bill is $40 more than it should be. YAY! I would firgure that direct tv would be consisant billing nope I have paid $80 one month, $70, $50, $30 $119 and $133.

My mom and I used Direct TV service for 2years. i don't usually write this kinds of complaints, but i couldn't stand it. i don't have time to list all of their terrible services, but i'm sure you will save money, time & energy not choosing them for your satellite TV service. stressful & unreasonable service ever!

This is the worst company that I have ever did business with, any time that I call there to speak with a rep back to back someone is always hanging up in my face. By the customer service and managers. If you tell them that you do not wish to speak with them b/c it sounds as though they have an attitude they get up set and tells you to hold on and then hang up. I had one rep tell me he was going to make a example out of me and then hung up in my face, If there was anything that i could possibly do to get rid of this pathetic incompetent company i would. I don't understand why they hire people to do customer service that can not handle constructive criticism. I have had better customer service while my 4 year old daughter plays tea party. You have to be really pathetic to be a customer rep for direct tv. And then when you ask to complain about them and or who or where can you do this, they will give you some bull crap excuse that they don't have anything or any one and ask you is that all they can do for you and then disconnect before you get a chance to say anything, but hey its a business that only see dollar signs first and customers dead last, go figure...

wow I cant imagine why someone would hang up on you, since you sound like a complete ###! If you want good customer services be NICE to the people who are looking at the address in which you and your PRECIOUS DAUGTER sleep. They also have you social sercurity number (if you had to give one to open your account) Your credit card number, oh and not the mention the tv in which I am sure you find so damn important because hell who else is going to babysit your child other then the boob tube. Dont you, or anyone out there who abuses customer service reps in a call center have any idea how bad they could ruin your life if they really wanted? How do you know that you are not talking to some phsyco who is going to flip out because you treated them so rude, fly to your town get play by play directions on how to get to your house and slaugher your whole family ( I mean thats the worst that they can do for sure) But there is always damaging your credit beyond repair. And all because you felt the need to be an ### over the phone, so lets treat the people a little nicer over the phone, they are doing thier job, and you have no clue of what is going on personally with them, why do you have to make things worse by being an ###? Really you get more flies with honey then you do vinager, if you want them to REALLY help you, help yourself and treat them with kindness. They talk on the phone all day, they can HEAR the attitude in your voice, they are no as stupid as you treat them.

DO NOT GET DIRECT TV...I am imploring anyone considering getting it...NOT TO. Dont get fooled by there cheap advertisement, thats how they got me. I went from a 34.99 per month 1 yr agreement to NOW $51.31. Yeah there are taxes but they dont tell you that to get the 34.99 you have to have a Direct withdraw from your checking account. They tell you that for 3 months you get HBO, Starz, etc for free. But if you dont cancel (instead of them canceling you for not signing up), they charge you 12.99 or 13.99 for each...OUCH. And if you try to leave them early... before your contact expires... they charge you 150.00 or 300.00 depending on if you have HDTV Receiver. Oh yeah, you want HDTV? That is an additional 9.99 per month plus any rental on the receiving unit. Just simply DONT GET THEM... the future is internet Television...so dont get caught on a contract with them...it isnt worth it. ( www.hulu.com or www.fancast.com, etc).
Good Luck! (Dont get DIRECT-TV).

If your tired of getting the run around and lies of Direct TV here is a number you really need it is the number for the president of Direct TV [protected] every disgruntled customer needs to call it, give it to your friends family and even strangers

See if this makes sense? I complained about my bill being FULL price, and questioned where were my
rebates that were promised for when year if I signed up for two years..

Thanks for writing. As one of our new customers, I want to welcome you to the DIRECTV family. I understand your questions about the rebate. For reference, once the new customer submits the rebate online, it takes 6-8 weeks for the first credit to reflect on the account. Upon review, I found that you're eligible for a 12 month $16 and $5 rebate. These rebates will reflect on your account as a $16 and $5 credit. The first credits already applied to your account on 05/19/2009. The credits to your account is reflected on your latest DIRECTV bill dated 05/22/2009. You can also see them immediately by signing into your DIRECTV account online and following these steps: - Click on the View Bills link to the right of the Paperless Billing status under My Billing Summary. If you haven't signed up for paperless billing, you'll need to click on the link to sign up and accept the Terms and Conditions. - Click on the date for the bill statement you'd like to see, in this case select the statement dated 05/22/2009 (at least 24 statements are stored online) - Click the "Print" link at the top of the page should you want a copy of the statement. Just a reminder, the credits will apply to your account as promised provided it remains active and in good standing. Sincerely, Noel V.Employee ID [protected]

WHAT? Are you kidding me... Take me to court.. back to Comcast which isn't any better, but at least they screw you with a rubber glove instead of gobblegook.

That letter makes complete sense. They were explaining to you that you are getting the discounts. They also explained to you that the rebate takes 6-8 weeks, that is normal with any company sometimes rebates can take 12 months! A REBATE DOES NOT MEAN YOU WILL GET THE DISCOUNT/MONEY RIGHT AWAY, IT JUST MEANS YOU WILL GET THE DISCOUNT OR MONEY (IN THIS CASE THE DISCOUNT WILL BE FOR 12 MONTHS ONLY, NOT THE LENGTH OF YOUR COMMITMENT) With directv, your new customer price, or discounts, are only for ONE YEAR regardless if you got a advanced receiver that put you into a TWO year commitment. HELLO what are you thinking. They are also telling you how to get online and view your statement. Are you serrious with this complaint, really? Even kids going out on their own understand the rebate process. Cell phone companies for example, may offer you a $100 MAIL IN rebate on a phone (this is like the one free advanced receiver with Directv) but in order to get the rebate you must MAIL IT IN, and it can take 4-12 weeks to get it. The you are usually in a commitment for 2-3 years, but only get the new customer price for one year. Are you really new to this process, I dont think so. You are making yourself look like and idiot, and then the end comment you made you are making yourself look pretty imature

realist, although I agree with you that the letter lays everything out, I can completely see how the normal customer wouldn't be able to grasp all that and could find it confusing.

i love this rep though. I wish i dealt with someone this thorough whenever i had to deal with customer service.

I agree! We canceled our Direct TV 2 weeks ago. I was told we would receive a bill, then I could pay it off. INSTEAD Last night I checked my bank account and found out they used my debit card, with out my permmission, to get their money. I called this Morning and was lied to. The customer service rep. told me they took out a much smaller amount than they actucally took out. Now I am stuck wondering how I can pay my house payment, which is due NOW!

I am so mad at Direct TV.

Cheryl

I just moved into a new home. I had the floors shampooed and all the walls painted and the gentleman who installed my tv services tracked mud and dirt onto my freshly shampooed carpets and he also left behind black dirt and greas smudges and fingerprints all over my freshly painted walls. When i cleaned the walls it took a layer of paint off because i had to scrub so hard. I then had to repain that section of the wall and also clean the floor again i am very disappointed in the services i received.

I disconnected my directv on May 4th, 2009. On May 5th, 2009, a directv agent call me asking me to try directv for 2 months at no cost at all, no strings attach.
I happen to call directv to pay the balance that I had before I disconnected the service, and I find out that I supposed to stay with direct tv a year in order for them to give credit if I didn;t then I had to pay for a premier package that I didn't even ask for, so know I have to pay for that.
They say they were sorry but I don't think it's fair that they call you and make to an offer that, and then things change and you get stuck paying for something you didn't ask for.
I cancelled my service today.https://www.amazon.com/gp/css/account/forgot-password/redeem-forgotten-password-token.html?token=jj1MHFWAU07K34CHpRvmfdqVwLHfll3E9w%2F%2BMadZIc%3D

GLoria,

As a guy that aggregates class action lawsuits and investigations, I know Direct TV well. It is the subject of lots of class actions, many with fact patterns similar to yours. My site is www.classadvocate.com. Click on the defendant box then scroll down to DirectTV. One of those law firms may be able to help. Good luck.

Just to let you know, DirecTV doesn't actually do the installations, all of that work is contracted out to installation companies. The people that do the installations are not actually employees of DirecTV, and some of their stories of screwing over customers are legendary. And trust me, DISH isn't much better, although they do employ their own installers for the most part.

I WAS VICTIM OF DIRECT TV APRIL 2009. THEY ARE FULL OR LIES AND DECIETION. I LEARN THE HARD WAY NEVER GIVE THEM YOUR BANKING INFO BECAUSE THEY WILL FIND A WAY TO GET YOUR MONEY WITHOUR YOUR APPROVAL.

My account was set up twice and I was twice for a year. The way I found outAMEX alerted my of the fruad.

we have had direct tv since 3/28/07. I'm telling this site since they DON'T have anywhere to complain on their site! we ordered extra mlb innings last year. It was fine. Then after we got back from europe we noticed on our bill we had it charged again! call after call no luck, or help except to take off 5.00 a mth. for three mths. are you kidding. they assumed that we wanted it again, and said they sent us a letter. mabey telephoning would have helped . my god are mail was not seen until we got back home, in which are time to say no had expired.come on now, that would be like a visit to a resturaunt, and returning a year later only to find out they already ordered for you because that is what you had the year before! i think it stinks and i will be canceling as soon as the season is over. I will also tell all the people i care about not to get involved with that rotten company.oh by the way we missed 25 games because we didn't know we had the darn thing. I CAN'T STAND DIRECT T.V.

I ordered my services on the 3rd of June 2009 (less than a week ago). Three days later signal is lost and the technician can only come in week later! The signal lost is because the way the dish was installed. I wish I could upload pictures of it.
It could be funny, if it wouldn't be so sad. I am in Florida in on the 20th floor... the dish is attached by few synthetic strings...
Now, I am waisting my time calling them every day with no resolution. The regular script reading takes place each time:
"I apologies for what happening...I understand it's a bad situation... BUT the technician is not coming... "
When I placed an order, tech came in next day! AND NOW when they have me liable for $480.00 for early cancellation, the tech can only come in in a week.
About liabilities: no one told me upfront about it. When thech was leaving my home after tying the dish to the unattached tripod, I asked him if I need to sign anything. He said "no". Now they saying this is a valid contract and I will pay $ 480.00.
I only had it working for 3 days!

Be aware! If you have ANY other options, don't buy their service.

We are being charged for early cancellation fee of $454.00. Been with them for 7 yrs but had DVR installed this past Oct. Never, never once were we told that this would automatically increase our service contract for 2 yrs . When I called for the DVR their first response was that it would cost $99. When I said I was not interested, I was told that since I was a loyal customer of 7 yrs that they would offer it to me free. Now I know why they do this because they know that any type of upgrade would add 2 yrs to ones contract. They should tell people right up front " we would be glad to offer the service but it will add to your contract time." THIS THEY DO NOT DO! It is a sad day when a company resorts to doing business this way. According to the blogs I have been reading, so many people have been taken advantage of. SOMETHING MUST BE DONE TO STOP THEIR UNSCRUPULOUS WAY OF DOING BUSINESS... If anyone knows whom I might contact regarding this matter please let me know. I am in Maine

Through a promotion from American Express, I ordered installation of Direct TV service. The technician tried to install antenna. But due to some tall trees which block the signals, the installaion was canceled and technician left with all parts and equipments.
I received a bill for monthly service. I called the company and they said the matter will be corrected.
Next month, I noticed a charge on my Amer Express account from Direct TV; I called and they canceled change.
About a month later, D TV sent me a bill for additional services ($244).
I refused to pay, then they tried to charge my Am Express.
I disputed and charge was reversed.
Now, I received another bill for $244. Who can I call to stop D TV from harrassing me with this fraudurant charges?

Please let everybody know that when you sign up with direct tv is a two year commitment even if they don't tell you.They will charge you 20 dollars per month if you cancel.They will charge your credit card.LET EVERYBODY KNOW !

At the risk of sounding rude...that is a given. Like cell phones if you read the fine print of the add for any satellite and a lot of cable companies you will find there is some length of contract involved. 2 years happens to be the average length most companie use

i have had direct tv and they charged me 800 dollers to my credit card account without my authorization
is there another agency besides bbb ?

I WAS NEVER INFORMED I WAS SIGHNING UP FOR A TWO YEAR CONTRACT NOR WHAT CHARGES ARE FOR TIRED OF CALLING NO RESULTS!

I have only had the service for a few months and I have already had countless numbers of problems. I currently live in an apt. complex where they are many trees. I have no control over the trees. I cannot cut them down nor trim them. From the very beginning, I asked the sales rep would the trees effect my service and they told me no. I have not had steady service for one week straight. I have had at least 9 technicians come out to attempt to fix the same problem. They have moved my dish countless times and all have charged me a fee to do it. They all said the same thing, “the trees are blocking the sight for the dish.” Instead of allowing me to cancel the service without penalty, I have had to continue this week after week. I am a very good customer. I pay my bill every month and on time. I should not be paying for a service that I am not receiving. I have recently filed a report with the Better Business Bureau on this matter and will continue to complain until this is resolved. My intention is not to threatened anyone, however if you look at my file you will understand my frustration.