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DoubleDown Casino review: coins 99

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Author of the review
9:06 am EST
Verified customer This complaint was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

On Dec 15 you guys were working on the game. It was not work. Before you all worked on the games I had over 6 million coins. When the game came back on at 2:30 the next day I had 150 coin. I know its not real money but I just pay for some coins to play with.

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jomea36
US
Jun 12, 2013 6:47 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have played DDC many many months All of sudden I can accept gifts but cannot send gifts. I would appreciate an answer as what I need to do. If any players out there is having this problem I would appreciate a come back.

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W. Templeton
Madison, US
Jul 10, 2013 10:49 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I love playing your games but you make redeeming promotions to hard and when you do seem to complete them you do not get the chips. So please make it easier to do this. THANK YOU

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patrick bain
shasta lake, US
Jul 21, 2013 2:39 pm EDT

was playing garden party had free spin bonus going had over 12 million won and the game locked I spent 36 dollars this week buying chips then I get ripped off I want my f**king chips back!

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j.d.smith
Columbus, US
Jul 22, 2013 2:16 pm EDT

To put it very bluntly DDC is cheating! Watched a player in a 5 Card, 10k/20k room hit full houses every third hand consistently with various numbers of discards. I watched and tracked the players hands for 21 hands, they had 7 full houses. Again, consistently every third hand. I looked up the player on Facebook, they do have a profile page. There are several of us that play and chat and over the last few months we have noticed what appeared to be ringers in the rooms. We have discussed this several times and a large number of players are seeing the same thing. Everyone has winning and losing streaks, that is poker. However, the same type of winning hand every third hand, the odds don't exist for that type of win. While it may be possible that the player was using some type of computer program to cheat, based on what I and several others have seen, DDC is cheating.

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linda cota
Trenton, CA
Aug 01, 2013 8:21 am EDT

i linda cota have not recieved any gifts since u people shut them down for repair on july 27 it is now aug 1 i would like them back

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doubledown casino
US
Aug 09, 2013 8:50 pm EDT

I've been playing doubledown Casino for quite awhile, and my chips just disappeared. I won over $3, 000, 000 and was very happy, until they disappeared on me. It's sad to read all the other comments of people being very disgusted with your site. Please give me back my chips, I would really love to play some more. I am only left with a small amount, which isn't very fare, since I really loved playing..

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Diann Goodrich
Rogersville,Mo., US
Aug 22, 2013 9:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Can't get full screen to play games or send gifts to friends please help

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john perrault
Woonsocket, US
Sep 04, 2013 8:52 pm EDT

i can't buy chips or enter my promo codes i hit the buy button but it does not come up to buy credit screen or enter promo code it use but not any more can u please tell what to do or is it your end thanks john

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Dottie Henk
Cullman, US
Sep 26, 2013 9:47 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

The games keep rolling and I cannot stop the rolling and an announcement keeps popping up with the message "Continue or Lobby" or roll is taking longer . I have so much trouble trying to play and Doubledown is my favorite casina

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Terryer
Santa Fe, US
Sep 29, 2013 5:38 pm EDT

just lost 1, 500, 000 on a game. After six emails from "Customer Support" I have no resolution. So I am doing what I threatened to do, complain all over the world about this game.
Twice they double-charged me for chips, and now this...it is a rip-off and should be investigated, but I don't know if that can happen in the Wild West of the Internet. Just needed to vent

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Terryer
Santa Fe, US
Sep 29, 2013 5:59 pm EDT

What I meant to say...I went into the game and 1, 500, 00 chips were just gone. I didn't lose them in the game. They just disappeared!

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Susan Donahue
US
Nov 12, 2013 1:58 pm EST

on nov 11 i was trying to buy an 18.00 dollar package and it took it out 4 times it was not going through so i did over and over till it did. i only receive 3 million not 12 million which they charge me for. i would not buy them back to back to back within minutes os each other
Susan e donahue

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Donna Hagar
newport, US
Nov 26, 2013 8:18 pm EST

my chips disappeared when the slot messed up and I want them all back I had almost 4 million and I don't appreciate them being gone.

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doris hodges
fayetteville, US
Dec 31, 2013 3:42 pm EST

I really enjoyed playing the new "golden goddess " in the casino and was doing well...now everything has gone down hill...paying nothing on bonus spins ...nothing on the slot game ...It is like someone turn a switch off on my account ...what is going on ...this is terrible...I would not recommend anyone to play your slot games...they are a total rip-off.

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orchid chaves
Bronx, US
Jan 06, 2014 8:17 pm EST

Hi, my name is Orchid. I am a double down casino player. I play texas hold 'em...lately the game has been slow and because of the game being slow, when I bet sometimes the timer runs out after I've made a bet and folds my hand..That's when I have the winning hand...Sometimes the game freezes on me and I have to wait at least 2 to 5 minuets before it unfreezes...I know you guys that are in charge of this game has gotten plenty of complaints about this matter...I've never had chips taken from me..(thank goodness)..but it is very annoying when I'm trying to have a good time playing texas hold 'em...I use to be a real gambler and I quit because it was bringing a hardship down on me and my family...that doesn't mean I don't play for fun...your site is quite enjoyable. Please look into this matter so I can play comfortably...

thank you,
Orchid

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heather chaves
Coronation, CA
Jul 21, 2014 8:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Did not get the million coins do not have computer so it will not give me them every time i try to get the free coins it puts me on people you may know

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Edward Eruera
NZ
Jul 26, 2014 8:04 am EDT

In DoubleDown Casino I have not moved as yet from level 15 to level 16 and yet i have spent over millions of funny money and yet still stay where i am could you please tell me why?

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brendagaddy
Fredericktown, US
Aug 18, 2014 9:16 am EDT

Yesterday i was playing and i had over 2 milliom points all of a sudden it took all of my points but 80 thousand could you plese give me back my points Thank You

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brendagaddy
Fredericktown, US
Aug 18, 2014 9:19 am EDT

Yesterday i lost over 2 million points it dropped me down to 80 thousand points could you please return my points Thank You

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Gene Mingo
Denver, US
Aug 21, 2014 9:15 pm EDT

I had 18million points and while getting my daily points it took me back to 1 million. I also have a terribly hard time daily opening up double down and most of the time cancel and re open but usually don't lose my points in doing so.
Akronzips21. Gene Mingo

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Ed Young
Beech Bluff, US
Sep 05, 2014 2:13 pm EDT

I have spent hundreds and hundreds of $ on Double Down casino and I get no pay back. This casino used to be an enjoyment to play, now it sucks.
I have spent at least $600.00 in the last month, and can't win anything. It's like I'm just giving my $ away. i expect some kind of pay back or I'll carry my $ elsewhere! edgaryoung1956@yahoo.com An unhappy gamer Ed Young.

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Becky Florea
Aurora, US
Oct 10, 2014 9:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I bought a Legends package and proceeded to win 55, 000, 000 on Wheel of Fortune. I finished playing for a while and when I came back to the game and when the site opened up I only had 900, 000 coins. I want my 55, 000, 000 back. It's bad enough you don't ever win any-thing but when you spend money for coins, you expect them to be there. Please return.

Becky Florea

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joe sparks
kaladar, CA
Dec 27, 2014 7:49 am EST

I did not get the xmas gift for 2milloin why email me at sparksj6156@yahoo.com

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Sushi2928
Arlington, US
Feb 18, 2015 10:06 am EST

I went through 10M on wheel of fortune and never got a spin... I pay you to play...losing all the time is not fun.

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rober92
Castlewood, US
Mar 12, 2015 3:54 pm EDT

I cannot access double down casino on march 12, 2015

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mattie owens
quitman, US
Mar 18, 2015 11:29 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have a new bank debit card. I wanted to buy some chips and was informed that my number was being use somewhere else. can you please help me fine out what the problem may be.

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notahappyplayer
CA
May 03, 2015 7:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have been playing since they have been on face book. I have lost credits 100's of millions due to technical issues with the site. They have excuse after excuse how that they can not return the lost coins during disconnections or session expired . Your friend invite never works, freezing when playing or when in a bonus game, sending or receiving gifts sometimes never works.Problems with fake site that act as DDC site. Now four days of getting on no friend request no wheel spins, nothing but problems. I pay to play and if this is how people are being treated by getting ripped off constantly I will take my money else where. DDC need to be held responsible for their actions in the wrong doings and neglect the costumers are receiving. You can't even reach them to solve the issues so many of us have today. When you log in to their site you get a warning that the site has been hacked and your account is at risk. Who do we hold responsible for this crap Facebook them self for they allow them to behave and treat us with such disrespect. If a site is hacked don't you think the people who play shoiuld have the right to know what going on, especially from Face book staff them self.

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Sue.....
Pensacola, US
Jun 15, 2015 8:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bought 3 mil from doubledown casino and s/b for 6 million, they are running a double your chips advertisement. Can I get my other 3 mil

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Manny Naffa
Ozark, US
Jul 15, 2015 9:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

paid money for chips, never got it on Jul 15 2015

Double Down Interactive, LLC
Payment
Loading transaction details for
Double Down Interactive, LLC
Payment
-negative $3.00/15/2015 6 pm

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larrysprowls
US
Aug 31, 2015 11:19 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I keep get thrown off the game when I am playing, I know sometimes you throw everybody off, but lately you keep throw me off several times a day when I am playing. I would appreciate it if you would correct this, so that I can enjoy the playing session. Thank you, Larry Sprowls, sprowls1945@gmail.com

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larrysprowls
US
Aug 31, 2015 11:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I sent a message a few minutes ago and received a message to verify my email and then was sent to complaint board for every company in the USA, I would like for you to have the common courtesy to email me from an email, where I can send you a message. Thank you

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Annie Koslowski
US
Sep 17, 2015 5:41 pm EDT

September 17, 2015
To whom it may concern:I have not been able to get on to play Double down Casino Free slots? What seems to be the problem...I have over $32, 000, 000 coins? After reading so many of the previous complaints, I don't want to sound like a complainer! I LOVE DOUBLE DOWN!
However...I'm becoming worried!

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John Cockrell
US
Oct 20, 2015 9:28 am EDT

Hey, DD doesn't seem to be working with Microsoft Edge. Don't know if it's MS or DD, but the page starts to load and then after it gets to the different games screen it reloads, ad infinitum! Just started this week and any preemptive clicking to try to force it to load while it's reloading has no effect. Doesn't seem to have that problem with Chrome. Sure I could use Chrome, but Edge is noticeably faster, and I don't want to change my default browser back to Chrome.

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cc6ec
DentDent, US
Nov 08, 2015 2:32 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Double a few months ago i won a jack pot on Lil Lady is what the game was called -Well it just sat and never paid me -so i refreshed the page and then it was gone -so i complained to them at first they did nothing -and told me there was nothing they could do because i did not take a photo of the win -So i described the win in detail -i have been playing for years on that site for free and have also bought many chips to play there -after describing the win instead of 187 million -they gave me 10 million - and i have repeated sent messages i do not get my gift spins -kinda hard to play with out them -guess a person then would have to buy them, there premise i do believe that would then be the only way you could play .. and i complained a few days ago and a gal that worked there told me they would not responsible to replace any chips missing from gift spins -when before they had put money play money that is in my account This has been going on for months if someone cares to look at by all means do it .. My name is Valerie .. This place is a rip off -love the games but so tired of the rip off ..

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Mary S Sullivan
US
Dec 10, 2015 6:49 am EST

I wrote earlier but my complaint did not go through. It was about buying coins and how fast you lose them. I purchased coins on Non 26, dec1 & dec5 and did not win anything ver much. I enjoy playing as I am older with a lot of time on my hands and not a lot of money to keep buy these coins that don't last. Could you please look into this. Tnank You

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lenda rains
US
Dec 20, 2015 5:09 pm EST

on double down slots I cannot gift or send gifts we were supose to get 3 a day and send our friends gifts mine dont work hasnt in a week please help.

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florie
US
Feb 02, 2016 7:44 pm EST

poor resolutions. given smaller amount of coins than stated on package deal. take a long time to resolve and lately all no record etc. i think they also have charged for extra packages, bought 7 and got charged for 9 when i complained, said they had resolved this problem before and would not do it again one tiem i bought one package and three came up that was $ 300.. said i should have waited. what 72 hours before answer. used to be better when first came out. now one time 450 spins before a bonus came up!

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Douglas baur
US
Feb 09, 2016 1:08 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Wiped out my 48, 000, 000 points and my daily bonus on Monday, Feb. 8. This was don when you updated. It wiped out my points. This was for dcb4243@sbcglobal.net.

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Pailene Smith
US
Mar 14, 2016 8:13 pm EDT

on or about 02/09/2016 I loss access to doubledown casino thru my facebook account. I had over 50, 000, 000 in chips that I purchased. This have happen several times. I need to have my account back please help.

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Leroy R Lafferty
US
Mar 29, 2016 6:02 pm EDT

I have been playing texas holding 0n facebook and now it just stoped pls ying

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