Menu
ParetoLogic Customer Service Phone, Email, Contacts

ParetoLogic
reviews & complaints

www.paretologic.com
www.paretologic.com

Learn how the rating is calculated

3.7 94 Reviews

ParetoLogic Complaints Summary

63 Resolved
31 Unresolved
Our verdict: With a good resolution rate, ParetoLogic generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
Claimed
ParetoLogic has claimed their business profile
Click here to get notifications about new complaints of ParetoLogic. We promise not to send you any unrelated messages
Share
Write a review
File a complaint

ParetoLogic reviews & complaints 94

Sort by:

Newest ParetoLogic reviews & complaints

ComplaintsBoard
R
9:08 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ParetoLogic Unauthorized Yearly Fees

I purchased RegCure for $39 in September 2007. At that time there was no mention that it was only a 1 year subscription, and to continue using it I must renew at $20 per year. This is outrageous since I legally bought the program. Since they have my credit card data, they will automatically deduct the yearly fee without authorization. I did not rent the program, I bought it. Support has not been willing to help. There seems to be no way to cancel the subscription. This program is misrepresented.

Read full review of ParetoLogic and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
S
S
Safecart Chantelle
Victoria, CA
Jul 16, 2010 3:50 pm EDT

Hello,

SafeCart is one of the Internet's leading credit card payment services. We primarily transact digitally downloaded products like software, ebooks and the like. With support for over 26 currencies, we provide digital download product publishers a way to accept online payments for their products.

I am sorry to hear about the problems you had experienced when contacting us. Our Customer Support team can be reached toll free at [protected]. We are available to take your calls Monday through Friday from 9:00am PST until 5:00pm PST. There are also prompts to tell you which extension you need depending on what the issue at hand is. You can also reach us through email at customerservice@safecart.com.

Please write or call us and we will be happy to help you.

Best wishes,
Chantelle
SafeCart Customer Support
www.SafeCart.com

S
S
Safecart Chantelle
Victoria, CA
Jul 16, 2010 3:50 pm EDT

Hello,

SafeCart is one of the Internet's leading credit card payment services. We primarily transact digitally downloaded products like software, ebooks and the like. With support for over 26 currencies, we provide digital download product publishers a way to accept online payments for their products.

I am sorry to hear about the problems you had experienced when contacting us. Our Customer Support team can be reached toll free at [protected]. We are available to take your calls Monday through Friday from 9:00am PST until 5:00pm PST. There are also prompts to tell you which extension you need depending on what the issue at hand is. You can also reach us through email at customerservice@safecart.com.

Please write or call us and we will be happy to help you.

Best wishes,

Chantelle
SafeCart Customer Support
www.SafeCart.com

ComplaintsBoard
A
12:00 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

ParetoLogic - Price quadrupled when charged to me!

I was promised the price of $9.95 and $39.90 was taken from my account electronically for regcure software which I never even downloaded. I never will download it and demanded a full refund as they had advertised was available... to no avail. Please help me as I am on a fixed income and can not afford to line their deceptive and fraudulent pockets. I wa...

Read full review of ParetoLogic and 22 comments
ComplaintsBoard
D
12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
ParetoLogic has left an official reply on this complaint.

ParetoLogic No support, no refund

Here is the address for refunds but good luck! I did not have any. Registered my RegCure on Sept27,2007 and used it on new PC with 32 bit Windows vista Home Prem. After weeks of crashing problems I finally contacted McAfee my security software who analyzed my system on their connection and told me to remove RegCure. I did and there ended my crashes. I contacted RegCure and was very civil. I just wanted a refund. Here was their reply.

"Hello Denmark,

Thank you for your reply.

We understand that you have requested a refund for the purchase price of our product. Our records indicate that more than 60 days have elapsed since you purchased this product. As you may recall from the original sales agreement, we are only able to offer a refund within 60 days after the purchase of our products.

We regret that you are having difficulties with our product and we welcome the opportunity to support you in your efforts to secure your computer. Should you choose to continue to utilize our product, we would be very happy to provide you with comprehensive technical support.

We appreciate your business and we are confident that should you choose to continue to utilize our product and take advantage of our technical support, you will reap the benefits.

Please let us know if you need further assistance.

Best regards,

May

ParetoLogic Support Team

Ticket Details
===================
Ticket ID: XBS-345718
Department: Refund Requests
Status: Reply Sent

ParetoLogic Inc.
1827 Fort St.
Victoria, BC, V8R 1J6
Canada

Read full review of ParetoLogic and 43 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
43 comments
Add a comment
Q
Q
QAlec Ribco
Grosse Pointe Woods, US
Feb 06, 2011 6:07 pm EST

Bought Regcure on line. Online ad stated $10.00 coupon off of $ 29.91 single computer usage. Purchased Regcure. Was charged $ 39.94. Want immediate refund.

Additionally, Norton Premiere and McAfee wer previously on computer prior to installation of Regcure. After installation of Regcure a viral spam was founf on computer that sends pharmacetical ads to numerous E-mail contacts every day. Cannot fix

Q
Q
Quittix3
, BJ
Jan 22, 2011 11:25 pm EST

regcure is a total lie, I tryed it on my windows xp computer, it said I had around 10000 problems. When I upgraded to windows 7, with a fresh install regcure said I had 294 problems - with a CLEAN, installer LEGALLY Bought, offical software. And regcure lied to make me think there were problems with the software that the official Microsoft gave me!

R
R
rmr1581
Lynnwood, US
Nov 23, 2010 5:39 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I bought RegCure for 30 USD, but when I compared it side-by-side with Norton's registry cleaner, I discovered the latter one more errors on my computer and did a better job of cleaning them up. I decided to go with Norton, but when I asked for a refund from RegCure, all I got was the run around. Do not buy RegCure!

M
M
mr brian nicholson
stoneystanton, GB
Jun 21, 2009 1:09 pm EDT

I bought this product & then realised
I had a virus protection anyway and I have been trying to get the mentioned regcure removed from my comp, I have NOD32 antivirus which is brilliant coupled w ith Nortton360 & I am trying to get my money backfor RegCure all i have had it for is 18hrs before realising I Didn't need it.

K
K
Kendrick
, ET
Apr 06, 2009 5:52 pm EDT

I recently downloaded regcure in hopes of getting rid of an error 48. It was the first solution i recieved when i tried typing in error 48 into google. I apparently have 2767 errors on my computer, and it only managed to eliminate ONE error...which needless to say wasnt the error I was looking to get rid of. It wasn't worth the download at all.

D
D
DENIS
Escanaba, US
Feb 14, 2009 9:20 am EST

REGCUR DID NOT DO WANT IS WAS SUPPOSE TO DO STILL HAVE RUNDLL ERROR ALSO SAID PRICE WAS 29.90 CHARGED 39.00 $10 IS ALOT EXTRA
DENIS INGEBRIGTSEN

H
H
Herbert A Mendoza
Tucson, US
Feb 13, 2009 12:26 pm EST

I've registered online for the software and was charged and paid for the software. When I've tried to use it, the company wants me to pay again. This company doesn't have a phone number to call to make a complaint.
Please advise,
Herb

L
L
Lorraine
frenchtown, US
Jan 26, 2009 8:22 pm EST

RegCure was downloaded to fix my slow PC. After I ran the scan and paid for the software the "PanoStandAlone" pop up thing started. When I googled it I found it is a spyware and others have it and still others got it after downloading RegCure. I'm not happy...my CD drive is now possessed it keeps openning and closing, over and over and over!
NOT GOOD!

H
H
herbert miller jr
cardwell, US
Dec 22, 2008 6:53 pm EST

i did not hear from you .so i will get intouch with my city card bank.you said that my my payment would be refund back. i will tell city band that i am fileing a fraud complaint.

J
J
Joseph Mc Glone
,
Nov 27, 2008 11:27 am EST

|I recently aquired the free download of the regcure product and paid for the full programme using my visa credit card. When I tried to do the upgrade I found it would not install and therefore does not work. I intend to take off the free download immediately and wish to have a full refund of the money already paid back into my Visa account.

Thanking you for a speedy resolve to this matter.

ComplaintsBoard
A
12:00 am EST

ParetoLogic RegCure destroyed my computer

I had been experiencing a slow response from my new Windows Vista laptop for a few weeks and found RegCure on the internet. As it came highly recommended and found 28,000 problems with my registry keys, I purchased it a a cost of US$30 and cleaned the issues. On the same day I decided to check the system again and RegCure found another 6,000 problems which the program 'fixed'. The next morning when I turned on my computer I was mortified to find that I no longer had access to any programs or the internet. In fact, there was nothing at all on my computer that I could access. I run a home business and an inaccessible computer would have been disastrous had my husband not had some of the information on his laptop. The only way forward according to HP help was to re-format my computer which I have. Now, I have to begin the arduous task of re-entering all my programs formats, templates, business contacts, websites etc. There is NO response from the company on the matter of a refund and no apparent way of retrieving this via an internet consumer watchdog. DO NOT USE REGCURE, it is destructive and simply does not do the job it purports to.

Read full review of ParetoLogic
Hide full review
ComplaintsBoard
R
12:00 am EST

ParetoLogic Bogus software, reports false probems and then does nothing!

1. Overcharged. price was $29.95 but credit card was billed $35.19.

2. Product does nothing but reports errors, (may be false?) and then says they have been cleared. It's very suspicious and in reality I don't believe anything is being done.

3. This product and the company looks like it's a complete scam.

Read full review of ParetoLogic and 12 comments
Hide full review
12 comments
Add a comment
R
R
Rocheux
Mesa, US
Jul 08, 2011 10:04 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I want to say that I was downloading the free Microsoft Security Essentials(MSE). I decided to do it to my old old laptop which is so slow that I replaced it...ok so somehow this pareto logic program snuck in there because I was careless in getting MSE. It's easy to be misled, and by golly I unintentionally jumped the track. When I began to realize it wasn't the same program (MSE) I'd gotten and was running on my desktop and new laptop, I clicked the X and got rid of it. It had set me up by saying I had over 1000 errors and it was going to fix them if I just clicked OK...or FIX THEM or whatever. I had an old memory come back of the registry ripoffs of which I've read over the years. I went after MSE more carefully and now it's running on my old laptop. Not only is pareto a ripoff, but they have ways to make u think u R getting a Microsoft free product and they give u theirs. Reminds me of the Cowbird's laying of her eggs in other birds' nests and they raise her young. Avoid Pareto at all costs. Dr Stan in Mesa

D
D
D. Atkins
Oxfordshire, GB
Feb 08, 2010 4:16 pm EST

I down loaded pareto logic Regcure on the 3rd feb 2010 still waiting for my license code its now 8th feb 2010 no response from Pareto Logic

D. Atkins England

A
A
Azgeorge
Surprise, US
Dec 07, 2009 3:38 pm EST

I have been using RegCure for over a year without a problem. It was recommended by several independent sources. It looks like the majority of complaints revolve around the "Free" trial, which cleans 19 or so problems, but ask for you to purchase the product to fix the remaining problems. What did those people expect for Free?
I have never called Pareto, but they have always answered my Emails.

A
A
alina1979
, RO
Nov 05, 2009 4:06 am EST

I use RegCure for 1 year, and it is really good. Before RegCure, windows and internet started very slow, but now everyting is ok. First you think that it does nothing, but it really fixing your computer (sorry if my english is not so well)

K
K
kennethcanapi23
, PH
Jun 07, 2009 3:39 am EDT
Verified customer This comment was posted by a verified customer. Learn more

REGCURE IS A PROGRAM WHICH CLEANS AND OPTIMIZES YOUR PC BY CLEANING THE REGISTRY KEYS OF YOUR COMPUTER
THROUGH SCANNING...

BUT REGCURE IS NOT THAT EXACTLY AT ALL...

because regcure is a scam!
regcure is a product of paretologic company.
please dont buy or download any paretologic product and run all of its function, like installing and using the product!

and when im dragging files, they cant be dragged completely!Also, it slows the performance of my computer!

it's all because of the regcure!, it destroyed my registry keys!

(the one's who's readin' this)
please dont use any paretologic product for your own computer's sake...

kennethcanapi23@gmail.com

D
D
Dan
Abbottstown, US
Apr 03, 2009 4:36 pm EDT

I ran RegCure 3/16/09 and it found, guess what, over 1, 300 errors on mine and fixed 19, same as Rita. Then on 4/3/09, my identity was stolen. I can't link it to RegCure, but am suspicious. diviney@embarqmail.com

W
W
warren mcneilly
Greenville, US
Mar 19, 2009 6:06 pm EDT

I have paid for program but unable to download.

W
W
warren mcneilly
Greenville, US
Mar 19, 2009 6:04 pm EDT

I have paid for program but unable to download. I was charged $49

Warren McNeilly
7 Orchard St. Greenville, RI 02828

Email wmmcneilly@msn.com

wmmcneilly@msn.com

G
G
Greg
Virginia Beach, US
Feb 16, 2009 10:48 am EST

I bought Driver cure from Paretologic, installed program but I am very dissatisfied with the product,
I tried the phone number [protected], was redirected than informed that all representivies are busy.
I need to know how to get a credit back I removed the program.

anyone know?

D
D
Dawn
St.Peters, US
Jan 30, 2009 9:39 am EST
Verified customer This comment was posted by a verified customer. Learn more

Bogus Software. PLEASE DO NOT PURCHASE. I am trying to get a credit on my card. It states it is free, however charges you more than what the charge is listed on the web site. There is no phone number and no response when you email customer service.
It also does not do anything to the virus' or your computer. It does not repair.
I finally found a phone number [protected] however I am still trying to reach someone to give me a credit.
THIS IS A FRAUD!

ComplaintsBoard
F
12:00 am EDT

ParetoLogic Misleading and damaging program

On 08-18-2007 at 12:40 PM, I downloaded an evaluation version from www.regcure.com - this guaranteed 100% safety and recommended itself intensely, accrediting some 84 expert developers. On the strength of this I installed and ran the evaluation version - this detected some 1 500 registry errors of various types, a promising result. After this exercise, the program "summary" indicated that "0" that is "zero" changes had been made and nothing had been corrected - this was completely acceptable and I strongly considered purchasing the program - attempting this was however a frustrating trial as entering all my information and double-checking it before submission led to its declaring a non-existent error in this information, and stating that the credit-card transaction could not be processed. Triple-checking the information and resubmission led to the same result - this makes me strongly suspect that this process is a deliberate scam designed to obtain my credit-card information, permission to withdraw finance and to proceed doing so in an illegal manner.

The worst was to come - as the evaluation version, far from "not having made any changes" actually destroyed EVERY file association in my registry - this traumatic event which cost me hours of work, as I have program development material for a scheduled meeting within 24 hrs of this, could not be reversed with a system restore - it had to be corrected individually in relevant programs' global configurations, as also manually in Window's file association pane. I have under pressure of work not yet been able to complete this lengthy forced repair.

My feelings after this are totally poisonous towards this crowd of "experts" who in the forced damage to my file system, in accurate synopsis, amount to not much more than amateur dilettantes in the damage their program does. I will go so far as to actively warn all our students, our fellow lecturers, and anyone involved in computer work at all, seriously against the danger this program poses, as also the clear non-functionality of their transaction software which displays all the hallmarks of seductive theft.

Regcure and its developers can go to hell as far as I am concerned - I would not touch this "100% safe and guaranteed" program with a barge-pole and will warn everyone I encounter against it - this including our extensive international associates.

Sincerely,

Frank Valentyn,
Tech. Mgr. De-Stress Refuge Wellness Centre / Centaur Communication Systems

Read full review of ParetoLogic and 1 comment
Hide full review
1 comment
Add a comment
T
T
Taters
,
Jul 12, 2008 8:57 am EDT

I agree, but disagree totaly. It does more damage than that. You are right. It's useless. It's FREE with a HIGH COST if you want it to work. Some others are AVG 8.0, Spybot: Search And Destroy, and many other PC safety things. And don't trust Windows Genuine Validation, if it appears and you've PAID. If you pay about 6, 000 pounds for a computer, and WGV comes up. They're scamming, ifyou've bought it in a shop. Peronaly I don't trust safety you download off the Internet, or Windows, or about 99.99999999999999999999999999999999999999999999999999999999999999999999999999999999999% of the Internet. It's always the "free" ones that say you have X viruses.

ComplaintsBoard
D
12:00 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
ParetoLogic has left an official reply on this complaint.

ParetoLogic Gave me a 'Trojan' virus!

I downloaded the Free scan from the Regcure web page. This promised to sort infections but instead, it gave me a 'Trojan' virus. I am not having any joy at contacting them to sort it out. I am now left with an annoying and very slow computer.

Avoid this company at all costs or pay heavily for not taking notice.

Read full review of ParetoLogic and 35 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
35 comments
Add a comment
J
J
Joyce Coleman
,
Jul 12, 2016 5:51 am EDT

I downloaded this product yesterday at a special $10.00 off the regular price of $39.90. According to the band check I receive today I was charged the full price. Since downloading I find that my computer is running very much slower. I should like at least the advertised $10.00 refunded. Judging by my computer performance since using the product, i should get a total refund!

Beware people!

Joyce Coleman

D
D
David Ramos
,
Jul 12, 2016 5:50 am EDT

I purchased RegCure on 9/11/07, in hopes that it would help my system. It did not! In addition, my external hard drive now no longer works, which has invaluable information on it, and I am quite upset. Please refund my money. I am not a computer wiz, so I cannot say whether or not RegCure is responsible for my hard drive malfunction, but, I can say it hasn't helped either.

A
A
ALBERT W FALKE SR
Hutchinson, US
Jul 12, 2016 5:50 am EDT

Downloaded the above spoftware with the understanding it would erase all errors and speed up my computer.
Well it did exactly the oppposite.
My computer has'nt had any errors erased and they told me to enter the license code, which I did and then the window came up that they wanted top hit me fopr more money to buy some more of their product.
I believe this company should be prohibited space on the internet.
I am in the process of requesting my refund.

P
P
Paul F. Scheckel
,
Jul 12, 2016 5:50 am EDT

I too purchased RegCure on the basis of its scan of my computer. I have had another registry 'cleaner' called RegSmart. It seemed to work o.k. but when the scan made by RegCure showed over 600 'errors' I was floored! I had just scanned with RegSmart the day before and it indicated my registry was 'clean.' Being impressed, I bought the program.

Much to my regret, this program has caused many problems with my computer. Missing files, folders, trying to access the internet (why?) trying to access some security files (Per ZoneAlarm) and, now, I have a new Home page with missing toolbar data and download data (Mozilla Firefox). I stopped using it to scan my registry for fear I will have more problems!

I just sent them a e-mail requesting a refund and I will also inform my credit card company of this complaint in the event I get the run around! Something is out of whack here, and I mean to end it b efore more damage is done to my files.

N
N
nitaree
,
Jul 12, 2016 5:50 am EDT

I am so sorry that I did not find this complaint board BEFORE I downloaded RegCure! I is horrible, my computer froze up, my flash player stopped working, my computer became real slow... I could go on and on. I was able to uninstall this piece of [censored] software... Thank God... after spending the last two days trying to get my computer back to it's previous condition BEFORE Regcure, I am happy to say my 'puter is working like she use too!

One more thing:

D O N O T D O W N L O A D F R E E REGCURE! D O N O T B U Y!

R
R
Rhea Grace
Dover, US
Jul 12, 2016 5:50 am EDT

Some time ago there info popped up on my desktop computer saying they would fix slow computers. I believe I paid $24.95 with a credit card. After that I tried to "clean up" my computer, but RegCure said I needed to pay $39.95. I didn't want to, but have no way of finding them to cancel or ask for my money back. They are on my computer everytime I go on professing their ability to check my computer and fix whatever is wrong. They say there are about 17, 000 things wrong.

R
R
Russell
,
Jun 09, 2016 3:41 am EDT

Regcure advertises that they are a FREE registry repair software. After running their FREE scan it shows you have many problems and they will fix them for $29.95. Thats not free software. I paid the money expected things to be fixed but everything is the same as it was before . Their claims are false. First as being free and second of fixing registry problems. This company or should I classify them as a group of thieves should be addressed and dealt with. They should not be able to lie to the Public, STEAL our hard earned money with false claims of PC repair and of a faster PC. It is a lie and should not be tolerated! You have my e-mail address and I would appreciate a response to my complaint. Thank You for letting me vent.
Russell

R
R
RHS
, US
Jun 09, 2016 3:40 am EDT

RegCure claims to be a free registry cleaner ("freeware") yet after you go through downloading it, they tell you you have hundreds of registry problems on your computer and in order to fix it you have to pay for it! Why not be upfront instead of being deceptive?
I fell for this twice over a period of time and I am angry at their deception.

J
J
Jim Dickson
Narooma, AU
Jun 06, 2016 4:10 am EDT

The program cost more than I expected through not reading the fine print. {my fault] The program runs once or at the most twice & then refuses to run again. Contacting Paretologic 4 times to date brings a quick response & the problem goes away until I try to run it more than once or at the most twice. They are most apologetic & ostenibly helpful but it is not getting fixed! They have also agreed to refund the money if I want. Don't buy it! It is a total waste of money & what to me is more important a total waste of time contacting them.

I
I
1inTouch
, US
Aug 20, 2009 1:33 pm EDT

RegCure crashed my comupter. But I got my money back and my complaint was that the cashier SafeCart took two payments instead of one and expected me to wait over two weeks to get my money back. I had already lost time and money getting the computer fixed and I was supposed to wait to get my money back. I don't think so! I used the BBB in Victoria, B.C. to push them to give me my money back posthaste. They did. Paretologic said: We have submitted the refund to our e-commerce company, Safe-Cart. However, it still must go through our transaction processors and occasionally other institutions which can add time delays. What "transaction processors"? What "other institutions"? Is this something that should be looked into in the way of "customer satisfaction" so that the customer is serviced better and well. It's a mockery to our intelligence. You'd think they would hang themselves on all that red tape. But the inconvenience is on us.

ComplaintsBoard
I
12:00 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ParetoLogic Can't find a way to cancel my service

I have had Regcure for almost a year, that is how long I purchased it for. I wanted to cancel before the year was up but could never find a place on Regcure that deals with cancellation. I don't feel Regcure does a good job and I wanted to cancel and try someone else. It never fixed anything you could have it scan and it would say it fixed a hundred or any number of items and then you can rerun the scan and it will find even more each time you run it even back to back but finally my year is almost up and I received a message to renew, but it still shows no where to cancel or not renew. It is up on July 15th of this year and I am afraid they are going to renew again. If anyone knows the address to cancel I would like to know. Thanks

Read full review of ParetoLogic and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
C
C
Cesar
,
May 10, 2008 7:13 pm EDT

Hi guys i would like to cancel my regcure payment, because when i was going to buy it, it said 29 dollars and something, and now it say 39 dollars an something, and i dont like the program because my computer is still slow, so please guys i wan to cancel my payment, i paid by paypal, so please i need your asnwer as soon is posible, tell me what information do you need to cancel it

J
J
jacque maples
,
Nov 30, 2007 9:15 pm EST

I just purchased this and cant find a way to cancel it, it really must be a scam or you would have a place to cancel if you need to and cant get help to do so..

L
L
Laura
,
Jul 07, 2007 12:15 pm EDT

Hello Inez

Thank you for your question.

If you are experiencing difficulty with the RegCure program, please send an email to support@regcure.com and someone from our technical support team will be delighted to assist you. Most often repeat errors are due to empty registry keys which are recreated by Windows.

If your issues were due to invalid or incorrect entries in your Windows Registry, we are confident that RegCure will alleviate these problems.

If RegCure is up for renewal and you do not wish to renew, you can simply remove it from your computer using the Add/Remove programs function in your Programs menu.

RegCure licenses are for a 1 year term, and they are not automatically renewed. This is entirely voluntary on your part, so please do not be concerned that another payment will be deducted.

Please let us know via email to support@regcure.com if we can be of further assistance to you.

Kindest Regards
Laura
Paretologic Customer Support Team

ComplaintsBoard
A
12:00 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
ParetoLogic has left an official reply on this complaint.

ParetoLogic Software corrupted startup files

I purchased RegCure on 5/19/2007 which promised to optimize my system and correct any registry errors. Internet searches always lead to RegCure so I purchased, installed, and utilized the software. Following the next startup an annoying Error 1706 appeared that took considerable effort to clear, it just kept poping up. The error as it turned out was related to my HP printer. RegCure had erroneously disassociated a startup file resulting in the printer software not functioning correctly, in addition to the Error 1706. Finally after uninstalling the printer software the problem was fixed, this took hours to resolve. Finally, to test whether the errors were the result of RegCure, like an idiot, I ran it again and again RegCure found hundreds of registry and other problems, this was following running the program a few time before. I allowed the software to fix the so called problems and the same Error 1706 occurred demonstrating that it was RegCure. Another issue occurred which I don’t know if it was RegCure or not since I was so focused on the initial error was a hang up during startup of Compaq’s Hotkeys. Since I don’t need or use the Hotkeys I deleted from the startup and that issue was solved. Other than these errors and problems I have not noticed any differences in optimization.

I did delete RegCure (no issues since) and sent an email describing the problem and asked for a refund. RegCure responded thanking me for “My Question” ? I considered my email a statement. As of this moment I have no response but hope to hear something soon from RegCure.

Read full review of ParetoLogic and 9 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
9 comments
Add a comment
C
C
cunning
, US
Dec 06, 2009 5:03 am EST

I downloaded the regcure free trial, cleaned like 20 errors and shut off my computer. The next time I turned my computer on my entire desktop did not load. I had to restore to a previous time point. I would suggest fixing registry issues with rediget. Google registry errors and rediget. Regcure scared the crap out of me.

S
S
Simerpreet
, IN
Oct 05, 2009 2:19 am EDT

yaaaaaaaa same problrm with me
never buy regcure
it is really more than a trojan
i m unable to scan with my hp all in one
plz anyone dont use it

K
K
kevin_m
lacrosse, US
Aug 19, 2009 12:05 pm EDT

I to have RegCure[RC] and have had problems with my HP all-in-one printer after running the RC scan. I try to use my HP to scan/copy a document and receive an HP-CUE overflow error. I restore registry back to before RC scan and no longer receive HP-CUE overfow error. You can add HP reg keys to RC "ignore list" so you don't have problems with HP, not a small task as there are many reg keys to go thru after running a RC scan.

W
W
wendell
morrow, US
May 26, 2009 1:30 pm EDT

I as a IT Tech have found many times running RegCure does not like HP Printers, , it always remove what seems to be a file called number 1 and I have to put hp driver disk in to reload this file and then it's ok, , running regcure creast problem again upon reboot..possible others have had this problem. hope this helps someone

C
C
carol
, US
Feb 16, 2009 4:12 pm EST

I too downloaded reg cure and it froze my computer. I tried to call immediately...no answer. I e-mailed...no answer until a day or so. i cancelled my order but they refused to refund my money. i never used the product and had to pay to get my computer reconfigured. I would appreciate a refund if anyone from reg cure is reading these comments.

B
B
bridget moore
,
Nov 11, 2008 1:34 pm EST

if my reg cure isnt working properly by tomorrow i would like a refund

L
L
Lynnea Polizzi
,
Jul 30, 2008 1:57 pm EDT

To whom this may concern;
I installed the software on 7-21-08 and on the 23rd I started having problems with my computer and the one program I use all day everyday I can't use. I need some help ASAP...I can't enter anything into this program which is causing me to get behind in my work. I am the CFO of a company and can't preform my duties when my computer is not working properly due to software I downloaded in hopes this would protect my computer not stop me from working. I leave work at 5:00pm eastern time and arrive in the morning at 7:00am. My number if someone can call me is [protected] x: 223. I would greatly appreciate it if someone could call me and walk me thru getting my computer back to normal.
Thank you in advance for your prompt attention in this matter.
Lynnea

P
P
Peter Dalton
,
Dec 23, 2007 3:02 pm EST

RegCure did NOT fix the presence of SYSMON.EXE. How could it? The program puts itself in the Documents and SettingsAll UsersApplication DataSysmon folder of its own and insinuates itself into your default PJG browser to save all its (many) screen snapshots. Frightening stuff.

I eventually received a refund.

C
C
Clinton
,
May 20, 2007 10:19 pm EDT

Yes I will be asking for a Refund also, Regcure does more damage to a computer than a trogen. Totally has damaged my video card's registry entrys I had to do a full format. It also deletes needed windows reg files.

ComplaintsBoard
A
12:00 am EDT

ParetoLogic Waste of money

I had a problem with my laptop. A common system file called "svchost" which is associated with a lot of trojan viruses was showing acpuase of 90+ %. After running my anti-virus and spyware software the problem remained. Not sure what to do I googled for a solution. Regcure promised to fix my "svchost" problem or my money back. It didnt fix the problem, which I later did simply by turning off Windows automatic updates, and after submitting this to them I have ad no reply.. I have since learned a lot about Regcure, that it nothing like what it purports to be. Dont buy it!

Read full review of ParetoLogic
Hide full review
ComplaintsBoard
K
12:00 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
ParetoLogic has left an official reply on this complaint.

ParetoLogic Messed up my computer

I used the free download of Regcure. It surely worked for them! I can no longer even to get my Norton Antivirus to work properly. Also, I can find no way to uninstall this product. Please don't mess up your computer, like I did, by believing everything you read.

Read full review of ParetoLogic and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
K
K
KarmaIsComingForYou
, US
Jul 08, 2009 8:00 am EDT

I uninstalled regCure after I was informed by a prompt that my subscription was up… That’s funny; I was under the impression that I only had to pay once not annually! Anyway, after I uninstalled the regcure with the uninstall software my screen started to flicker. It continues to flicker..and eventually stop after 10 to 15 minutes ALL DAY! It’s like regcure is still running but nothings there. I have a new slogan for them .. RegCure … the crappy gift that keeps on giving.

R
R
ricky rivera
, PH
May 30, 2009 12:50 pm EDT

i want to reinstall regcure coz it's pretty useless by the thing is like glue! how many times did I tried to reinstall but this bug simply does not want to get out of my laptop! what to do! I think of suing the company behind regcure!

R
R
regcuresux
ftw, US
Mar 22, 2009 5:45 pm EDT

afrter using regcure my computer no longer works windows is missing files and drivers so yes i am pissed

P
P
Peg C.
, US
Dec 11, 2008 7:39 pm EST

We have a number of issues on our laptop (Norton360 is broken; can't unstall, can't reinstall; various downloaded programs' setup.exe files will not work; Nero was working fine and stopped; cannot reach various servers online (iTunes Store download server, etc.) ; various browsers no longer work - only IE and Opera work, etc. We installed and ran RegCure. Every couple of days it finds 100+ empty registry keys and activeX issues. I fix, they come back. Tonight I ran a scan and fix about 12 times. I cannot fix the last 4 or 6 empty reg keys even though it says fixed. I ran it 12 times in a row including at least 3 times with wireless turned off so netw not an issue. I have tried to download both Spybot and Hijackthis and neither setup.exe will work so cannot download. I am foiled at every turn. I figure I have a virus or a supervirus and Norton360 is disabled so I'm disastrously exposed.

Does anyone know what fixes these issues? Why would RegCure tell me the empty registry keys are fixed and an immediate scan shows they are not? How do I find out which reg keys are empty? Please email if possible. This laptop (HP, Vista - which is a NIGHTMARE) is 11 months old and I want to pour acid on it and set it on fire. Thanks,
Peg C.

ComplaintsBoard
Z
12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

ParetoLogic - Fraudulent business practices!

Charged me $39.90 when their site said $29.90. My registration expired in one day and asked for another $19.90 to reactivate it, tried to contact the sales DEPT, no response. The program sucks it corrupted bunch of my programs. These guys are nothing but a bunch on Lazy Drug addict computer geeks who pray on honest people. Always use you amex and dispute your charges. Never use pay pal.

Read full review of ParetoLogic and 51 comments
ComplaintsBoard
E
12:00 am EDT

ParetoLogic Haven't received my Regcure license number!

I have bought Regcure over the internet 24 hours ago. I am still awaiting my license number in order to enable me to use this program. HELP!

Read full review of ParetoLogic and 16 comments
Hide full review
16 comments
Add a comment
W
W
William Dewar
, US
Jan 11, 2020 4:26 pm EST

Please check my subscription renewals. How many times I have paid for privacy controls. I was invited to renew in 2018/2019 when I had already had a current subscription . I incorrectly renewed when I had a current subscription. I believe I have already got 6 months or more before renewal is due.

Please advise
William J A Dewar

W
W
William Dewar
, US
Jan 03, 2020 1:06 pm EST

no more to add

W
W
Walid Al Nasa'a
, US
Nov 20, 2018 1:07 am EST

The program does not detect all what it says it does compared to other ones, and its expensive compared to to other ones.

C
C
Carmelo Torres
, US
Aug 20, 2018 9:54 am EDT

I purchased your Paretologic PC Health Advisor, It needs the license ket so it can fix PC probelems

W
W
Walid Al Nasa'a
, US
Aug 26, 2016 10:57 am EDT

AVG PC Tuneup worked much better for me

B
B
benjaminmarkus
, HU
Oct 25, 2010 10:19 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

i really dont see why one needs to buy it to see its a scam. cmon its fking obvious.

E
E
eandyj
Butte, US
Mar 04, 2010 3:32 pm EST

RegCure is a scam. Charged way too much. Got my license keys, but then found out does not work on 64 bit systems. Not told that in ads.
DO NOT BUY

L
L
Linda Evans
jasper, US
Oct 09, 2009 6:42 am EDT

I want my real lincence key number so i can access my antivirus software or i want my money returned i just bought it 10min
ago an yall gave me the wrong number i will get a lawyer if yall dont fix this problem soon $50 is alot of money

L
L
Linda Evans
jasper, US
Oct 09, 2009 6:40 am EDT

I need a valid licence number so i can access my antivirus software

R
R
Richard
,
Jul 31, 2008 1:14 am EDT

RegCure is rubbish.

I bought the software last week. I got no licence key. I had to send two emails before they replied, sending me the key two days after purchasing. They explained
that the delay was due to an error. Checking the web, this seems to be a common problem!

Okay, I got the licence key I paid for so I installed and ran. THANK GOD I TOOK A SYSTEM RESTORE! It detected over 2500 errors then proceeded to "fix" them.
I ran again, and surprise surprise, more errors. In fact, each time I ran it, it reported anything from 20 to 400 errors! Hmmm. At this point I rebooted.

I got loads of boot errors. RegCure had deleted essential registry values needed for the correct functioning of my PC. That's when the system restore came in really
handy.

I have now asked for a refund - their site offers a 57 day money back guarantee (why 57 and not 60?). And I WILL get my money back, even if I have to call
my CC company and cancel the transaction.

I tried "ADVANCED SYSTEM OPTIMIZER" – it costs $29.95 but they offer a 30 day free trial period. It cleaned up my registry (1700 errors), and my PC is working
fine. There are loads of other useful optimization features, so it looks like a good product.

ComplaintsBoard
V
12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ParetoLogic Regcure Software killed my PC!

I went on the Internet to find something to improve the poor performance of my computer. Regcure promised to repair all of the problems on my computer, so I purchased it and downloaded the program. After running the program my computer would boot up OK but none of my programs would work. I kept getting messages that said "Winsock2 needs to be installed on this computer" and IHPIPAPI.DLL file is not functioning. When I tried to go to the Internet to report theses problems I discovered that I was no longer able to access the Internet. I am not a computer geek so I depend on the products I purchase from the Internet to maintain my computer. I am making this report on my son’s computer since mine no longer works. I went online to [protected]@regcure.com and reported my problem. I got no response. So I e-mailed them at [protected]@regcure.com and asked them to refund my money. I still have not received a response. I am reporting this in the hopes that I might save some poor sucker from loosing the use of his/her computer as I have.

Read full review of ParetoLogic and 463 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
463 comments
Add a comment
J
J
JENNIFER MIZELL
,
Nov 11, 2007 12:00 am EST

EVERY TIME I TRY TO RUN A SCAN IT ASKED ME TO REGISTER MY LISENCE. NOW THEY ARE TELLING ME I HAVE REGISTERED TO MANY TIMES.
PROGRAM NOT WORKING.
I CAN'T EVEN CONTACT THEM TO TELL THEM MY PROUBLEM

C
C
Charles E. Jones
,
May 05, 2007 12:00 am EDT

Regcure Spyware is program was to make computer work faster but slows it down. This electronic costs 39.00$ it was payed by credit card. This product should not be on the market it is a disgrace. Help me get my money back. They dont even offer a telephone to call and talk about the product.

J
J
Janice E. Roest
,
Sep 30, 2007 12:00 am EDT

I never received a confirmation Order number or serial code by my e-mail like they promised so i can't activate the program. I paid $29.95 on my credit card to something called clickbank order number FD2JM9TB.

Beware!

S
S
SafeCartSupport
Victoria, CA
Mar 22, 2014 2:26 pm EDT

Hello Tina1 C,

SafeCart is one of the Internet's leading payment processing services. We are sorry to hear of any problems you have encountered with your transaction/purchase, and please understand that we do take your complaint seriously. In regards to your complaint, please contact us at SafeCart, and we will be more than happy to assist you. You can reach our customer service at [protected] (M-F 6am to 5pm PST) or through email at customerservice@safecart.com.

Warm regards,
Kristy
SafeCart Customer Service
www.SafeCart.com

T
T
Tina1 C
Brooklyn, US
Feb 19, 2014 1:20 pm EST

I also purchased and downloaded the REGSERVO program and paid for it to fix my computer but every time I run the pc scan it tells me I have hundreds of errors. Now my Dell Dock file is not functioning. Can anyone give me an answer on how to fix it?

Thank you.
TC

P
P
provoked
, US
May 11, 2013 5:37 pm EDT

I have had the same type of problems. After buying REG CURE years ago with no
satisfaction and no response and being ignored, I carried my computer to a shop
and paid $150 to have it repaired and reloaded. Of course I lost all my stuff. I also
think that the errors were false and I bet Reg cure doesn't use their own product.
Jim in Schnecksville PA

J
J
Judith Brandl
Sun City, US
Jan 31, 2013 10:41 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I bought regcure software after my laptop crashed. I called to register the product and stupidly allowed myself to be talked into a remote repair being done by one of their recharge for 220.00. It solved nothing. I called back three times, after the last call and doing everything they told me to do I ended up with no Internet and had to take my laptop to a computer repair shop today anyway. Very expensive lesson. Spent 330.00 total with this company. Its a sham. They are nothing but snake oil salesmen.

J
J
Judith Brandl
Sun City, US
Jan 31, 2013 10:31 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I purchased the 39.99 software to clean up my laptop. I called to register the product as the website suggested and let them talk me into having one of their recharge do a remote repair. I now have no Internet connection. Whatever they did destroyed the driver to my wireless adapter. My laptop is now being repaired the right way. Total rip off and I'm out $330.00. Feel stupid. Learned an expensive lesson.

D
D
de java
Miami, US
Jul 24, 2011 3:58 am EDT

it hosed a new puter, the kind that lacks backup op sys discs... this is a very bad combo of events. it even hosed the recovery sector. puter won't even get into setup mode.

a terrible company w/a big pr front and back. i'll bet they are very anti regulation... pro war...

S
S
SafeCartSupport
Victoria, CA
Jul 06, 2011 8:49 pm EDT

Hello

SafeCart is one of the Internet's leading credit card payment services. We primarily transact digitally downloaded products like software, games and the like. With support for multiple currencies, we provide digital download product publishers a way to accept online payments for their products.

Any problems you have regarding any of the software vendors we work with we will be happy to assist you with by contacting our customer service department by phone at [protected] or email at customerservice@safecart.com

Regards,
Kristy

SafeCart Customer Service
www.SafeCart.com

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

ParetoLogic contacts

Phone number

+1 (877) 420-7340

Website

www.paretologic.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with ParetoLogic?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with ParetoLogic Customer Service. Initial ParetoLogic complaints should be directed to their team directly. You can find contact details for ParetoLogic above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about ParetoLogic. Discuss the issues you have had with ParetoLogic and work with their customer service team to find a resolution.