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Hobby Lobby Stores

Hobby Lobby Stores review: Customer service

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I am writing to formally complain about the rude behavior exhibited by a employee of at Hobby Lobby located at Store #.475 Modesto, California 95350 Address 2801 McHenry Avenue on Date of 11/2/2024 time 7:31p.m., by employee by the name of Charlene R. T-9412. During my visit on 11/02/2024, I was in the checkout line and as it was now my turn at the register. I asked Charlene if she could verify that the items I was purchasing was 50% off since where I had pick them up from on the shelf did not have a sign indicating they were 50% off Christmas items, Charlene responded in a dismissive tone, the items were 6 medium size buckets, Charlene then turns over to the bottom of the bucket and addressed me in a very rude manner and pointed to the sticker and stated twice "what does it say there", in return I stated it says sleigh bells This made me feel unwelcome and disrespected as a customer.” “The interaction left me feeling embarrassed and frustrated, which negatively impacted my overall shopping experience at Hobby Lobby.” "Thank you for addressing this matter promptly. You can reach me at email [protected]@yahoo.com

Desired outcome: I believe it is important for all employees to provide respectful service to customers. I request that management addresses this issue with Charlene R., and considers additional training on customer service etiquette.

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  1. Hobby Lobby Stores Contacts

  2. Hobby Lobby Stores phone numbers
    +1 (855) 329-7060
    +1 (855) 329-7060
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    Locations
    +1 (800) 888-0321
    +1 (800) 888-0321
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    Customer Service
    +1 (800) 888-0321
    +1 (800) 888-0321
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  3. Hobby Lobby Stores emails
  4. Hobby Lobby Stores address
    7707 SW 44th St., Oklahoma City, Oklahoma, 73179, United States
  5. Hobby Lobby Stores social media
  6. Janet
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    Nov 21, 2024
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