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HugeGame review: never received my game 33

J
Author of the review
1:45 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I ordered a game from Game Spotter company’s website HugeGame.net. I never delivered this game but every month a got $40 charged by this company and now it’s already a sum of $130 for the services I’ve never used. I tried to contact them but their phone is always silent and e-mails return back.

33 comments
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Support Hugegame
US
Sep 22, 2015 9:57 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dear Joseph,

Thank you for letting us know about your recent experience with Hugegame.net. Since our services did not meet your expectations, and appreciate you taking time to share your concerns.

Our goal is to provide a consistently reliable product and an exemplary level of customer service. Based on the event you describe, if you believe you were misled or if you feel you have some unresolved issues please feel free to contact us through our facebook page @ https://www.facebook.com/hugegame
We promise that we will strive to resolve the issue to your satisfaction.

Regards
Hugegame.net
Customer Support Department
https://www.facebook.com/hugegame

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Leah175
US
Oct 10, 2015 11:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I signed up for hugegame.net for the free trial and I thought I unsubscribed, but I just got charged $34.95. I do not want be apart of hugegame.net and haven't used it in months. I would like my money back. Thank you!
-Concerned

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Support Hugegame
US
Oct 12, 2015 9:34 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dear Leah,

Thank you for letting us know about your recent experience with Hugegame.net. Since our services did not meet your expectations, and appreciate you taking time to share your concerns.

Our goal is to provide a consistently reliable product and an exemplary level of customer service. Based on the event you describe, if you believe you were misled or if you feel you have some unresolved issues please feel free to contact us through our facebook page @ https://www.facebook.com/hugegame
We promise that we will strive to resolve the issue to your satisfaction.

Regards
Hugegame.net
Customer Support Department
https://www.facebook.com/hugegame

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mvictoria
US
Nov 30, 2015 2:16 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I never use your site and you taking my money today. What is this? you can not do that!. Now i m looking some please for make the unsiscribtion and didnt found. I want my money back.!

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Jocelynlara710
US
Feb 28, 2016 8:25 am EST

I've never used this site before, haven't even heard from it, and today I was charged $34.95. I would like my money back.

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Leslie Wedderburn
US
Apr 15, 2016 8:34 am EDT

I never heard or do I ever use games and have been charged $34.95. What kind of scam is this. I have disputed the changes with my bank.

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Support Hugegame
US
Apr 15, 2016 12:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dear Leslie Wedderburn,

Thank you for contacting us concerning this issue.

Kindly send us an email at support@hugegame.net and a customer support agent would be happy to assist you.

I apologize for any inconvenience which may have be experienced.

Regards,
Diane Richards
Customer Interaction Specialist – Hugegame.net
https://www.hugegame.net

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Amy Muise
US
Oct 29, 2016 8:16 pm EDT

same thing happened to me...you are scam artists and liars...I want my money back or I am taking legal action..i never consented to be billed any amount of money!

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Support Hugegame
US
Oct 31, 2016 8:47 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dear Amy Muise,

We wish to resolve any issues you have with our website. For further assistance kindly contact our support center by sending an email to support@hugegame.net. Please accept my apologies for any inconvenience caused.

Regards,
Diane Richards
Customer Interaction Specialist
https://www.hugegame.net

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Gabriella Siroky
US
Nov 08, 2017 6:03 am EST

I never approved any of this, and you charge me for around skr769 every month.. ehsat I could see, it's about 2500 skr om ome of my cards and the same on the other.. so about 5000 skr totally... It's alot of money for someone on wellfare.. I want it back.
regards Gabriella Siroky

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Diane Kulhavy
US
Aug 16, 2018 1:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have no idea what HUGEGAME.NET is ! I never authorized anything from this website! I want the $39.95 Back on my ASAP! This card is the only income I have for the month and this was a huge chunk taken out for me! This was taken out on 5/27/18 I am requesting a full refund. How will I know this will be resolved? Will I receive an e-mail?

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cheriz caalim
ES
Aug 21, 2018 12:01 am EDT

please remove my credit card from your company because you will always deduct money from it

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mark daniels
US
Aug 21, 2018 4:41 am EDT

Hi good day.

Please un-subscribe me from everything that's connected to you, from December 2017 until the 27th of February, money was deducted from my bank account for some sort of payment which I didn't received.

Please refund me asp.

Regards.

Concerned parent.

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Catalin Jurgea
IE
Sep 10, 2018 10:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

They told me i only have to pay €1 and they took €60 from my account. Im very disappointed about this problem. I literally got charged as i had a premium account, when i only got the 3 free days one. I want my money back as soon as posible!

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Jessica Dagnin
US
Oct 14, 2018 12:13 pm EDT

Hi, again no one has come back to me on this complaint. As so far as I am aware, I will be opening up a FRAUD case against hugegamenet. Someone needs to email me or reverse the amount AS SOON AS POSSIBLE. My bank is aware of this and they will be dealing with this as well!

Hugegamenet you better reverse the debit order.

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Jessica123456789
US
Oct 14, 2018 7:58 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Unauthorised payment was taken off my card, I need it back in my card. It was R218.85

If this isn't in my card as of tomorrow, I will lay a charge of fraud.

This is absolutely ridiculous I did not sign up for this service and have no idea how you have my banking details. SHOCKING SERVICE!

Do not call me- I will only be available via email.

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Nancy Little
US
Oct 21, 2018 7:25 am EDT
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Natália
US
Oct 21, 2018 3:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Gostaria de cancelar por motivos de nao está usando uma coisa sem saber para que serve.

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Àbbi Swift
US
Nov 13, 2018 2:28 am EST

my debit/credit card has been charged 66 dollars and i never authorized this to be taken and want my money back and to delete whatever account i have with hugegame.com i cant even find the correct website to access account to delete...can i please have the correct website to access account settings so i can delete my info and account

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ll12
NZ
Nov 20, 2018 5:51 am EST

never used your product so why was $57 taken from my account, please reply's greenwood

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Promisesloy
US
Dec 11, 2018 8:48 pm EST

I have never even heard of you company and would like my money back and lose my info!

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Preeti Shah
US
Jan 12, 2019 11:40 am EST

Delete my account ASAP.
Or this goes to the court.

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Fbatigulao
PH
Jan 22, 2019 5:19 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

To Whom It May Concern: I want to cancel my 5-day trial membership with HugeGame effective immediately/today, sunday, january 6, 2019. I have been unable to reach anyone with the phone numbers provided on the company's website to cancel the membership myself. Please advise at your earliest...

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Preeti Shah
US
Jan 22, 2019 6:40 pm EST

Delete my account ASAP.
Registered email: bambooshot07@gmail.com

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Alessandra Lbd
US
Jan 30, 2019 6:25 am EST

Ho appena effettuato una denuncia in questura nei vostri riguardi! Non vi ho mai autorizzato a prelevare soldi dalla mia carta, e pretendo di riavere indietro tutta la cifra! €300!

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PromiseloyA
US
Feb 11, 2019 2:11 pm EST

I did not make a payment or have even heard of the website I'd like a refund and off of any unknown subscriptions

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Chantal Lepine
US
Feb 11, 2019 9:24 pm EST

An amount of money came out of my account that I DID NOT authorize. I want my money back pls. I do not want to support scribe nor did I to any service by your company. Ive comained to my bank as well as google. I want my money back. $87.65.

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Ken Tolbert
US
Apr 02, 2019 11:49 pm EDT

to day 3/26/2019 at 10:02pm HugeGame.Net with drew $39.95 from my account I don't know why I don't have any games from you and would like my money returned I live off a very small ss check I have a hard time making it as is my email add. is nomadkmt@yahoo.com home address 1600 airport rd. apt.157 Carson City NV.89701 My name is Kenneth Tolbert

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ericI
FR
Jul 15, 2019 6:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

cette societé m'a prelevé sur mon compte le 2 juillet 2019 à 9h30 la somme de 1 euros lieu [protected]
le 7 juillet 2019 la somme de 32.50 euros à 9h08 lieu [protected]
j'exige que hugergame.net me rembourse immediatement ces sommes

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Larry Cranston
US
Nov 25, 2019 5:47 pm EST

This was something that I was truly not interested in and was led to believe I was registering to win Iphone. I believe this is a scam and was misled with false information. I was only charged a $1.00. My concern is that may try to use my debit card again. I do not and will not authorize any further charges.

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Yeyu LI
GB
Dec 14, 2019 11:23 am EST
Verified customer This complaint was posted by a verified customer. Learn more

On 6th December at about 2:08pm, I planned to download PDF book with this Hugegame account but it didn't success. However, my money has been taken out from my card.
Can I get my money back? It is 3.95 pounds.

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Phyllis Drane
US
Feb 29, 2020 10:47 am EST

Have no idea what this is all about and how you obtained my bank account details as l have never heard of you and never ordered any so how can you have gotten hold of my details will be contacting the police on this matter

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Aung Si
US
Feb 29, 2020 5:14 pm EST

I want to unsubscribe as soon as possible.

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