To whom it may concern
It is with great disappointment that I am writing this complain email instead of a compliment email.
We purchased our Kia Ria on the 1st July 2022 and in this one year we have visited he kia office more than we should have regarding numerous different faults. WINDOWS -1st it was windows control access not functioning properly we sent it in for repairs and it will come back with them working but only for a week or so than same problem again, (I dont know whether they just out grease and once the grease runs dry the problem starts again, I am very not satisfied with all my car remote access. after the "fixing" the window tinting with have bubbles showing that it wasnt installed properly.
We informed them that there is a not so pleasant noise when applying breaks and was told its how it supposed to sound of which that doesnt make sense at all.
1st September we sent it back for some clutch malfunction, a new part (clutch master cylinder) was obtained and installed but still experiencing the same problem on the clutch it is like nothing was done still the same noise when stamping on the clutch.
This is very very much disappointing to be experiencing such problems with a BRAND-NEW car in which the reason I opted to buy a brand new was to avoid such things from happening but now and then I have to book in the car for window control access, the next it's the window tinting, next clutch fitting... and that is time, money consuming because we have to arrange for my kids morning car as we have to leave the house early so the car can be dropped in early for repairs, than uber transfer for collection of vehicle this very very much disappointing, I should be in honeymoon phase with this car but I'm in a fed-up phase.
Friday 01/12/2023 today I sent it in again for service and to my suprise the employees there just said oh its back again and skiped my car this goes to should I am not taken seriously
Instead, I was told they would evaluate the car for a possible trade-in
Is that not additional charges to my finances?
CAN THIS BE SORTED OUT ASAP. NOT PLEASED AT ALL