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CB Car Dealers KIA Motors Kia in Quakertown Tim the service advisor
KIA Motors

KIA Motors review: Kia in Quakertown Tim the service advisor

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9:50 am EDT
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I am very disappointed with the service i received from Tim the service advisor in Quakertown p.a.

I had my car Towed from NJ to Quakertown for service on Oct 14, 2023.

Tim greeted me and told me where to put my car and that it would be Mon or Tues before anyone can look at it. That was fine with me. I then asked when will i be able to get a loaner until we resolve this issue he said you are on the list but we do not have anything right now. I called every day to see what the statis was he would say like i told you on Sat that it would be Mon or Tue before it would be looked at. I then asked about a loaner again he said i told you on sat and nothing has changed. It wasn't until i spoke to my male friend on Tues and explained to him how Tim made me feel every time i call because i was dealing with a lot already trying to get a rental so i can get to and from work and i told him that i didn't feel comfortable talking to Tim. He then asked me for all my information. He called and spoke to Amy and she was able to tell him more than i knew about my own car. He then called me back to tell me what she said. On Thurs Oct 19th i went to kia in Quakertown and spoke to Tim he said he was waiting on the resolution team. I asked for the number and called and was told that he has not submitted the case yet. I then called and spoke to Amy to request if someone else could handle my case and explained how Tim treated me. she said he left early and would not be back until Mon Oct 23rd 2023. My Friend calls again and he was able to talk to Scott and i received my car the next Day on oct 20th 2023 and it was not the engine that Tim said. Because of Tim i rented a car then returned it to find a cheaper one because of him i spent a lot of unnecessary money and missed work because of the added anxiety. I really would like to thank Scott for always being pleasant and helpful on all my visits since i owned my car.

.

Desired outcome: I would like to at least be reimburse for the rentals if nothing else. Oh and please educate the staff on customer service no matter the sex or race. Daphne Odom

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KIA Motors Category
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