Several years ago I bought a 2014 Kia Sorento. I loved the car. Recently the engine needed to be replaced and your company replaced the engine at no charge. I opted to buy new belts and coils at a cost to me at your dealership so I would have everything new. Two weeks after the engine was replaced, the transmission went out. The service dept. told me I would need a new transmission. I questioned them as to why the transmission went out just two weeks after the new engine. Every service tech I talked to basically blew me off and said it happens, and we can't help you. I recently went to the local dealership that had my car and told them I would like to buy another car but would like some consideration for my other car, since I believe it is because of the work you did on the engine that caused the transmission to fail. Everyone again blew me off and ignored my complaint. I ended up buying a car, I feel at an overpriced cost and received nothing for my concern. I felt ignored. Rather than post on Yelp every week and complain, I decided to contact you first. They did give me some money for the car as a trade-in, but I don't feel it was enough, considering the situation.
What do I want? I want to be heard! I want something to make me feel good about buying a car from one of your dealerships. I have a bad taste in my mouth, Honestly, I like my Kia; I am just not happy with the service. I would like some type of compensation for the car I purchased to show the Transmission issue.
Sincerely,
Greg McManus
Desired outcome: What do I want? I want to be heard! I want something to make me feel good about buying a car from one of your dealerships. , I would like some type of compensation for the car I purchased to show the Transmission issue.