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KIA Motors review: Warranty

R
Author of the review
4:32 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

Hi,

Naza Kia was the distributor for Kia cars. Recently Dynamik Jaya took ownership of the sales and service. I have owned Kia cars since the year 2004. In fact i do have a Kia optima year 2004 clocked 276000km and its still running without engine or the fearbox failure.

As being a trust worthy brand. Then i bought my next Kia Sorento in 2012, Kia Cerato in 2016, Kia Carnival in 2018 & Kia Sportage and Kia Optima GT in 2019. With the number of cars lined up, it shows how i love Kia cars since 2004.

I had all the knowledge and expertise from Naza Kia, but i have my faith and trust down with Dynamik Jaya. They are so much focusing in saving cost and would all the possibilities to push back warranty related matters. You can read through email tread, it shows that my car bought in 2019 comes with 5 years with unlimited mileage claim. As taking over the Naza Kia ownership, my warranty had been terminated 1 year earlier for my Kia Sportage and 2 months earlier for my Kia Optima.

Furthermore, my dashboard started to crack and they claim it was due to cut with a knife. Transmission shift shock, has been open for more than a year, no action till now. They have come back with some solution to install a data logger, which doesn't make sense. Reason, it doesnt logs automatically when there is shift shock, instead i need to press a button to log in the data. By pressing manually, I would only do it after the shift shock and the data logger will not capture the data in real time. Ending up, the data logger will show no issue and most likely my claims gets rejected as usual. My question, if it hardware related and if ecu is not capturing the error, how could the data logger would be able to do so. They unable to answer. I hqve sent my for several occasions for inspection but untill today nathing was replaced for instance the valve body or the transmission filter if it would resolve the issue. I find Naza Kia was very responsive and fast tonaction on customer complaints. Dynamik Jaya is totally opposite. I am not sure how this helpes from a branding, Kia in MY will decline as a result of poor customer service and cancelling warranty earlier without proper notification.

Above is all about the Kia Sportage. On my Kia Optima, power steering had a screaming noice. Kia authorised service centre diagnosed and found it is relate to power steering, until now no action. Kia HQ expect me to drive from south to North which is around 350km to prove the power steering noise is coming from it. Video was taken and provided as evidence and yet, they are requesting to view themselves. Also, warranty suppose expires in May'24 but they claim Naza Kia submitted they claim expires in Mar'24. Vehicle purchased in May'19. The math still doesnt make sense.

I am not sure if this the right channel to escalate, please redirect me to the relevant department for further action. Thanks

Desired outcome: Initiate my warranty and request rectification.

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KIA Motors Category
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