MetaBank review: Vanilla gift card

I purchased a vanilla gift card the same day I purchased it a $250 charge showed up on my balance. The card was for $400, I made 3 purchases. The charge was form"crocs" I have no idea what that is. There was no way any order would have already been sent out at the time I contacted Vanilla. YTHey tell me the vendor disputes and that I will have to wait til march 29th to get resolved. I am a 100% disabled vet and I count on that money as I am on limited income. I called the 1st day I got the card, was on hold for an hour and was told it would be filed and resolved in 4 days. I called back the next day only to find nothing had been filed. It is frustrating, their accents are so strong its difficult to understand them. Its outrageous they think they can keep my $250 and I can not access any of the balance left on the card because they put a hold on it. My next course of action will be to contact the atty general in our state OK. I live alone and nobody had access to my card I only had for one day when the false charge was made. After checking my balance and seeing the fraudulent charge every time I would try to check my balance iot would come up system error try again. The complaint number was [protected].

This is outrageous. I contacted visa main office they told me meta bank would get to the bottom of this and there was a zero charge on fraudulent purchases made to my card. Why in the world could Crocs dispute this?!@! TGhios is a racket going on plain and simple. I expect my money back now.