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Michaels Stores

Michaels Stores review: Customer service/harassment

T
Author of the review
2:47 am EDT
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On October 13, 2023 around 8-9 pm, my three children and I entered Micheals. My daughters birthday is tomorrow and we needed supplies. We walked around and I placed some items in my cart. My small child said she needed to use the restroom so I took her in the bathroom. She told me she accidentally used the restroom in her pants and on her shoes. She was crying and upset. I helped my daughter and as I was bending down drying off her shoes an employee came in and checked the stalls and then tells me “mam we don’t vape in the store. confused i looked down and saw my vape on the floor of the restroom along with my daughters clothes. i had taken the vape out along with other items while helping my daughter. I replied “ok, thank you. but i am helping my daughter, i did not vape.” She said “yes, you were vaping. i can smell it.” I said “ok, thank you?” We leave the restroom and while walking in the store we were met with the same employee at every turn as if we were being followed around. I accidentally dropped a metal tray and she came in the isle and asked rudely, umm is everything ok over here? I told her I accidentally dropped the tray and she rolled her eyes and walked into the next isle. I felt so uncomfortable I put all the items back and left the store. I probably would have spent over $200+ tonight. I’ll go to Walmart instead where I am not falsely accused or followed.

Desired outcome: None

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  1. Michaels Stores Contacts

  2. Michaels Stores phone numbers
    +1 (800) 642-4235
    +1 (800) 642-4235
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    USA and Canada
    +1 (972) 409-5244
    +1 (972) 409-5244
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    Pr Manager
    +1 (972) 409-7404
    +1 (972) 409-7404
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    Media Contact
    1-800-MICHAELS
    1-800-MICHAELS
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    Customer Care
    1-833-MIKEPRO
    1-833-MIKEPRO
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  3. Michaels Stores emails
  4. Michaels Stores address
    8000 Bent Branch Drive, Irving, Texas, 75063, United States
  5. Michaels Stores social media
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    Nov 20, 2024
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Michaels Stores Category
Michaels Stores is ranked 6 among 124 companies in the Retail Stores category