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CB Retail Stores Michaels Stores Everett, MA Store Manager
Michaels Stores

Michaels Stores review: Everett, MA Store Manager

L
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11:20 am EDT
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I was there last week and I had not been to this store in 3 years, as I moved away, and just moved back. Upon entering the store about 10 feet, I was asked by what appeared to be the manager, a middle-aged man if I needed help finding anything, I said no thank you. Literally from that point on he had every employee come up to me close to every 5 minutes asking me if I needed help. They seemed to be very overstaffed that day,

The manager was talking loudly saying things to other employees to try to intimidate me I believe, about the police coming there. It seemed there may have been an undercover detective there "shopping" that he also kept speaking to about me just faint enough so I could hear it. I was not doing anything wrong. I made my way through the store being harassed at every turn, by the manager as well as the 7 -9 employees on the floor that day.

At the very end before I got to the register, one of the girls (and the 8th or 9th time) asked if I needed help finding anything, I said no. and instead of walking away-started grilling me asking me what I was doing with the stuff I had in my hands, what kind of things I make. I told her she was making me very uncomfortable, and didn't appreciate her interrogation. She replied with -we just really care about our customers- which I have never encountered this treatment in any other Michaels stores, or any store for that matter.

I paid for all the items I had gathered, and left.

Desired outcome: Please speak to that manager about his tactics

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  1. Michaels Stores Contacts

  2. Michaels Stores phone numbers
    +1 (800) 642-4235
    +1 (800) 642-4235
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    USA and Canada
    +1 (972) 409-5244
    +1 (972) 409-5244
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    Pr Manager
    +1 (972) 409-7404
    +1 (972) 409-7404
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    Media Contact
    1-800-MICHAELS
    1-800-MICHAELS
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    Customer Care
    1-833-MIKEPRO
    1-833-MIKEPRO
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  3. Michaels Stores emails
  4. Michaels Stores address
    8000 Bent Branch Drive, Irving, Texas, 75063, United States
  5. Michaels Stores social media
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    Nov 20, 2024
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Michaels Stores Category
Michaels Stores is ranked 6 among 124 companies in the Retail Stores category