New Mexico RV Rentals / RV Stewart Rentals’s earns a 2.3-star rating from 3 reviews, showing that the majority of customers are somewhat dissatisfied with rental experiences.
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Motorhome Rental
Use extreme due-diligence before doing business with Mexia Enterprises, Inc. dba R-V-Stewart Rentals
In Oct 2013 my wife and I needed to make a quick trip to Houston over the course of a week. We contacted Stewart about an RV he had listed on his web site. Since our departure date was 3 days hence, he verbally quoted $2602 for the week's rental and read me his BofA account info. I drove to BofA and deposited $2602 to his account. Immediately after returning from the bank, new circumstances dictated that we cancel the trip. Phoned Stewart and told him I wasn't going to rent the RV and to send the refund to my home address. **No refund or communication from Stewart** Four months elapsed and I e-mailed him about the refund. He replied that I would have it the following week. **No refund or communication from Stewart** Three months later I filed a lawsuit with Metro Court. The trial was held on 7 Mar 2016. This case resulted in a JUDGMENT against Stewart. I received the final amount of the refund on 19 Mar 2016. Reference Metro Court Case No. T-4-CV-[protected].
Use extreme due-diligence with this outfit!
Stewart replies: A number of circumstances, both verbal and written, caused the delay of the RV-rental balance of what [this reviewer] believed was owed to him, and they are detailed in the above referenced Albuquerque Metro Court Case Number. It is in my company's firm belief, however, that it had a good case in earning the client's reservation deposit, but the presiding judge ruled otherwise; the day after the trial, Mexia Enterprises, Inc., a NM company that has been serving the RV-rental community for more than 40 years, mailed a check to [this reviewer]'s lawyer for the amount the judge ruled upon.
RV Stewart Rentals
There are two sides to every story in reference to written Internet complaints against RV rental agencies. What is troubling, however, is that these boards do not contact the RV rental agencies with an offer to post a reply to these expressions of dissatisfaction. Every rental dealership cannot avoid complaints, but, without a doubt, the few that R.V. Stewart Rentals has received can easily be backed up by more than one thousand very satisfied customers over a period of forty years in the business. These complainers, who say they were dealt with unfairly and who disagreed with the settlements, chose instead to unfairly bash R.V. Stewart Rentals without revealing their identities thereby omitting the opportunity for the company to take another look into their grievances. R.V. Stewart Rentals is always willing to revisit a dispute to see if anything was missed that could help the past clients’ complaint. It is in the opinion of R.V. Stewart Rentals that anonymous posters, who angrily write vicious complaints against R.V. Stewart Rentals or any other rental agency, should, in no way, be considered credible, because it eliminates the ability to post their side of the story. After all, the poster(s) could, in fact, be someone who was paid by a RV competitor to post the negativities. Until they reveal themselves, nothing can be resolved nor their complaints considered credible.
Complaint
We agreed to a rental RV unit, he mentioned in our original conversation that it was his "partners" RV. It appeared very simple and clean. We sent him the deposit, then months later he's making up some kind of fabricated story about why we couldn't have that particular one (and that RV happened to be the only one we'd signed a contract on) but that now he didn't know when it would be available and that we needed to choose another from his selection. Also another factor was that our insurance (State Farm) wouldn't cover us driving a rented RV in that State- so he offered to have one delivered to the site (3 1/2 hours away) *just not the one we wanted) or he would refund our money. Once again we looked through his meager assortment of RV's but couldn't find one that would meet our needs, my husband and I agreed that all the other options would be problematic for me as I have severe ambulatory issues and couldn't deal with multiple levels as so many 5th wheels have. So- we opted to have him refund our money and he refused. Just flat out refused! It was very unprofessional as we had given him ample time with our cancellation...3 entire months in advance- and HE was the one who told us RV we had originally contracted to rent was unavailable, but that was a lie because in our final email he said it had "become available again"...*how convenient!
He also kept trying to push us to rent his son's motor home and his son's motor home was the ugliest one in the bunch and smaller to boot! He is a thief, a liar and a crook. I'm begging you to use a reputable nationwide dealer who has accountability and save yourself the shuck and jive. We ended up buying a camper, and our entire affair with this jackal left a bad taste in my mouth.
The complaint has been investigated and resolved to the customer’s satisfaction.
Although this individual elected to post a negative comment toward our company without identifying herself, I do recognize the conversation, as I was the agent of record. This lady is not telling the whole truth about the details of the rental. A motorhome was offered to her with the stipulation that her insurance company, State Farm, would extend her automobile insurance coverage from her auto policy to our motorhome; otherwise, the down payment that she would make could be forfeited and only returned in whole or in part based on the number of days that our motorhome could be rebooked for some or all of her dates. As we rent privately owned motorhomes, the owners of the motorhome advised me that they had a long-term vacation planned and decided to opt out of the rental. I contacted this lady and offered her a model that was two years newer with a double slide-out (the first one had only one slide).. Now, although the length of the replacement was 27' (large by Class C motorhome standards), it was only a few feet shorter than the previous model. She accepted this replacement; however, the owners of the first model postponed their trip and reoffered their unit. What terminated the rental was not the offering of the replacement motorhome, but that she was wrong about being able to provide us with the insurance extension, as State Farm would not do it. This resulted in a violation of the stipulation of the reservation deposit agreement, which, again, stated that the down payment would be returned based on the number of her cancelled dates that could be rebooked. At that point, because of her assumption and not contacting her agent before she sent the signed form and reservation deposit, the rental agreement was automatically terminated, and unfortunately the reservation deposit was earned because there simply wasn't enough time to rebook any of her cancelled dates.
We are a well-respected motorhome rental agency that began its operations more than 40 years ago and throughout the tie has earned an incredible service rating with thousands of renters; but, as hard as we try in demonstrating our superior service, there is always going to be one or two individuals that feel justified in hurling inflammatory insults toward the principals of our company without any consideration that they themselves were to blame.
Is New Mexico RV Rentals / RV Stewart Rentals Legit?
New Mexico RV Rentals / RV Stewart Rentals earns a trustworthiness rating of 96%
Highly recommended, but caution will not hurt.
The age of New Mexico RV Rentals / RV Stewart Rentals's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Newmexicorvrentals.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
However ComplaintsBoard has detected that:
- Newmexicorvrentals.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The newmexicorvrentals.com may offer a niche product or service that is only of interest to a smaller audience.
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New Mexico RV Rentals / RV Stewart Rentals Contacts
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New Mexico RV Rentals / RV Stewart Rentals phone numbers+1 (505) 286-0623+1 (505) 286-0623Click up if you have successfully reached New Mexico RV Rentals / RV Stewart Rentals by calling +1 (505) 286-0623 phone number 0 0 users reported that they have successfully reached New Mexico RV Rentals / RV Stewart Rentals by calling +1 (505) 286-0623 phone number Click down if you have unsuccessfully reached New Mexico RV Rentals / RV Stewart Rentals by calling +1 (505) 286-0623 phone number 0 0 users reported that they have UNsuccessfully reached New Mexico RV Rentals / RV Stewart Rentals by calling +1 (505) 286-0623 phone number
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New Mexico RV Rentals / RV Stewart Rentals address34 Darby Dr, Sandia Park, New Mexico, 87047, United States
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