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Problem with Ford Kuga 1.6

Our car is one with the cooling system problem. 3 weeks and no answer when we getting the car back from cape town, where to left in December while on holiday. Ford customer care, it the most aweful people to deal with, they never they phone's. Have a courtesy car which I must return on Monday, and still had to pay. Sent email to claims department, one week not even a reply. Can someone just do they job and assist they customer's.
Sl
Sloshing Mariah 19th of Jan, 2017

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