Red Roof Inn review: Filthy room, bedbugs

From afar, we made a reservation at the Red Roof Inn in Benton Harbor, MI. Had we seen the place we would have made other plans. But after a long day's drive, we reluctantly stayed. First room smelled as if a cigar convention had just been held there. Second room smelled better but the floor was filthy. Rather than request a third, we stayed in the filthy floor room. The toilet tank had no top and the room was generally in need of repair. Two police cars came to the motel in the early evening, evidently to evict people who'd overstayed. It seemed to us that most occupants were permanent or semi-permanent residents, as opposed to travelers. My wife expressed doubt that her sheets had been laundered, and noted that one of her pillowcases was dirty. The punch line, though, came the following morning, when I began itching all over. Fleas? Our destination was Toronto, and by the time we arrived that night the itching was furious. First thing the following morning I visited a nearby clinic, where the doctor told me I had scabies, and prescribed Ivermectin plus permethrin lotion. Doctor visit cost $130, prescriptions cost $116. I expect Red Roof to refund the room fee and to pay the medical bills. So far, I've made four calls to "guest relations" and spoken to four different reps, none of whom have found any record of previous calls or emails. They promise an imminent email including a case number, but none comes. The scabies lesions are gradually receding, but I need another dose of Ivermectin because the first one, I am told, didn't kill any eggs the original mites have laid. Will there be legal action in the future? We'll see.