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retention dept

Asked: 2017-04-20 by   Judyk506
i have called twice this morning to talk to someone in the retention dept. The first time I called I asked for someone to help me to figure a way of lowering my bill. The person helped to to eliminate one receiver and switch my internet service from Hughes to AT&T. I then asked again to talk to someone in Retention about maybe receiving a discount for seniors on a fixed income. I was told she would switch me over to them and that they may be able to offer me something from the Loyalty Program. When she put me on hold, it went right back to the start of the initial call. I thought it was just a fluke, so I called the service number she provided. The person I got started the same thing over again saying he could help me, only he was not in the Retention Dept. When I asked 3 more times he finally put me on hold and sent me back again to the beginning of the initial call once again. I am so angry that now I am calling my local cable to see what they can offer me. I know I have 3 days to cancel Direct -TV and AT&T.
Answers Satellite & Cable TV
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