Saks OFF 5th review: Parcel not sent to my correct address

I do not understand what is happening I received an email saying I will not be refunded and no parcel sent to me

You can see my order #[protected] was never delivered to my address at 27 Baliga Avenue Caringbah 2229 NSW SYDNEY Australia

I put the correct address when I put my order in, someone from your end has sent my parcel to the wrong address

This mistake is from your end not mine.

If the parcel was sent to Australia as per the correct address I would have received this parcel.

I tried tracking #[protected] which is telling me parcel was delivered

But deliver somewhere in USA not deliver to the address stated

This is not a mistake from my end.

I wish to be refunded my full payment that was taken out from my bank account or the parcel to be reissued to my home address at stated in my profile on your website.

This is a lot of money over $500 USA and $1000 Australian dollars

I want a full refund or order sent to correct address

Your policy does not say we will not refund you your money back if we sent your order to the wrong address

Please take this further and arrange for my full reimbursement

I have ordered before from your site this has never happened to me before

My account details for full refund is

Account name

Jihan sparke

Account # [protected]

BSB # 812-170