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Purchased a 6 piece bed set in September.
It took 2 months to deliver to the store which was fine and expected. The day it arrived, we phoned the store to switch to delivery. They checked the delivery window and all was well. I was sent a link and paid for my delivery on November 22nd, 2021.
My delivery was scheduled for December 2nd. 2 days prior, I recieved an email and text confirmation of my delivery. It mentioned a member would phone me with a 3 hour delivery window. They never phoned. It took another day to get the customer service department on the phone for them to tell me that AFTER I paid for my delivery, they changed the delivery distance and no longer would deliver. They didn't offer me a refund on my delivery nor a return on money for my time off work and delay on delivery.
They mentioned they would look into it, and would phone me back in 3 days. They did not. I have phoned every day all week. Each time speaking to someone different. Each time they do not have any information on my problem.
No one is solving my problem. No one is providing me the product or service I had paid for. I am being tossed around back and forth daily.
Desired outcome: I expect my delivery, and should receive a discount/partial refund on my product.
The complaint has been investigated and resolved to the customer's satisfaction.
