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Tinder review: banned for no reason 67

R
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5:42 pm EST
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HI my account on tinder was banned for no reason. I got an email saying i violated the terms of service and therefore my account was deleted. I went through all the terms of service and community guidelines and cannot find any violation I may have comiited. I have emailed them several times to ask them to simply tell me what violation I committed but they are refusing to tell me. Please help. I'm not looking for them to unban me or reactivate my account. I simply want them to tell me what rule or rules I broke. Thanks in advance

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BRHX11
US
May 28, 2019 4:39 pm EDT

I am having this exact same issue and I was so confused so I looked it up and found this board- I am shocked at how many users experience this problem and yet Tinder has done nothing about it. I only had the app for about 4 days until I was suddenly banned and unable to log back in, for absolutely no reason at all. My profile and messages were 100% innocent and normal. I emailed them 3 times demanding an explanation but I now realize that I will not get one. I am still getting notification from Tinder every day about getting super likes meaning that my profile is still able to be seen by others... which makes me extremely uncomfortable considering I don't even have access to my own account while other people can still see it. I feel like that has to be violating my legal rights or something... I am wondering if anyone has taken this customer service issue further like a lawsuit or something? I just can't comprehend how such a seemingly successful company can have such insanely bad customer support and even let something like this happen in the first place... In the meantime if anyone knows if it's possible for me to regain access to my account somehow please let me know, because it is so frustrating to deal with this especially because I was actually talking to people that I now have no way of contacting ever again. I really hope the people who work at Tinder get what's coming to them because this is insanely unfair.

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Gypsy Chapman
US
Aug 03, 2019 5:23 am EDT

I had created an account less then 24 hours earlier. Not paid, no contact with any other members. And I got banned! I’ve not committed any violations and yet I’m being treated like a criminal. I am disgusted. I certainly don’t want to join up ever ever ever again. I’m fuming to be treated like a crim. Personally would like to complain and lower their false rating. How do I do this though?

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Dr R K
US
Nov 04, 2022 8:33 pm EDT

I was on tinder for years, no problem, then one day l got banned. Been a year still not recovered my account, unable to make new account. I did nothing, I'm an attractive female, l have genuine interactions, no violation of any terms. I've had my main app l use daily taken away for no reason and I'm very disturbed and upset. I live in a remote place and tinder is the only hope for me to meet potential friends and relationships. I literally need tinder, I'm suffering tremendously without it. I consider this unjustified ban as a violent act of abuse by tinder and the match dot com company targeting against me.

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issam sulaiman
US
Aug 28, 2023 7:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I was banned for no reason at all...i was trying to delete account but was unsuccessful...i logged out...I woke up next day and found out I was banned. so I emailed them..after 2 or 3 emails.they said they will refund my subscription fees...and will be diverted to someone else to study ban...Next email was negative. Still banned..all the time I was asking them to point out exactly what my violation was.. they just replied that I violated community standard...so what part or section on your standard was it I kept asking...until yet another officer replied with same answer adding that if I replied again they will not answer back...now how rude and unprofessional is that

They don't want to tell me where I violated..or show me how..nor do they want to help me anymore..and they call themselves support...support my...

I can easily make 10 different accounts with 10 different phone lines...but I respect myself enough to not act childish..where can I complain about them...it is an insult to my age ,60 , and my intelligence...you can not ban someone without showing them where the violation is...how very stupid they are acting this way...I have email conversation saved...and I will send to all newspapers if I have to..I don't even want to renew again or do another profile...I just want to know what I did...that's all..

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