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1.3 3463 Reviews

KFC Complaints Summary

234 Resolved
3208 Unresolved
Our verdict: If considering services from KFC with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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KFC reviews & complaints 3463

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ComplaintsBoard
J
12:00 am EST

KFC Big problem with their mashed potato bowls

The KFC on AZ Ave in Chandler just north of Galveston Rd. has a big problem with their mashed potato bowls. It's the only thing I've ordered there so far. Twice now I've been ripped. The first time it was half full and the second time the chicken was missing, there were only pieces of fried breading. YUK!

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Misha Talan
,
Feb 24, 2007 5:25 pm EST

Every single time that I go to KFC I have a delicious lunch so i think that KFC is terrific.

ComplaintsBoard
V
12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

KFC kfc was nothing but rude and disconcerned!

I placed an order through the drive thru for a small order of livers and gravy. Now, the livers are listed at 3.99, so when I am told 5.82, I am wondering why? I asked the guy running the drive thru.

He said that gravy is 1.50. a dollar and a half for a little thing of gravy. I let him know that his menu does not tell customers that gravy is an extra charge. he didn't seem to care. So, when I pulled out, I called KFC to talk to the manager. She got on the phone and explained very rudely that it has always been this way. I explained to her that Lee's Famous Recipe gives people gravy with their livers. She said, sorry that is the way it is. I asked her if she thought it should be on the menu, she said she didn't know and that was it. She did not offer anything.

Well, I got on KFC's website and apparently they either don't care or just don't check their guest complaints. I was a restaurant manager with Applebee's for 10 years and when a guest complained about something, we bent over backwards! KFC was nothing but rude and disconcerned.

Read full review of KFC and 8 comments
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Luigi Rapido
Reading, GB
Mar 16, 2011 10:52 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Stopped using KFC recently when I discovered it had changed to an
Islamic fast food outlet. No one asked me (or any of my multitude of friends) if I minded being served torture-killed halal chicken.
So now KFC have missed out on about £200 a week takings just from my little circle. Also I am spreading the word about this.
Another beef. Have you tried to contact KFC 'customer service?'
Non existent. Sincerely hope they end up bankrupt. Will do all I can to speed up the demise of this once decent company.

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patricia pastine
, US
Jan 15, 2010 8:06 pm EST

long wait in drive in...wings horrible...

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patricia pastine
, US
Jan 15, 2010 8:05 pm EST

bAD SERVICE...WINGS HORRIBLE

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Debra
Cordova, US
May 27, 2009 10:18 pm EDT

Today is 27 May 2009. we went to the KFC here in Orangeburg, SC at approx. 8:30 PM. After all this hype about GRILLED, i HAD TO TRY IT. We've been less than satisfied with this KFC before and for only God knows the reason, I thought this time would be different, WRONG! This has got to be the stupidest, laziest, not give a s++t people on the planet. The crap they served us must have been under a lamp for the better part of the day- probably yesterday. I told the incompetant that I could not eat cole slaw, fine! we'll give you 2 mashed potatoes. Get home- cole slaw! Where does it break down between what I ordered and what I received? With the flippin" IDIOT behind the counter.

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nancy mccue
,
Oct 02, 2008 1:44 pm EDT

hello my nane is nancy i went to store 3387 on october 1st @ 8:07pm and the employes that were working with food were not wearing gloves even the managr by time i realizes it was to late to say something there was a line and i charged my food . the food was not fit to eat! i would like for some one to call me on this issue thank you [protected]

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suzanne
,
Aug 27, 2008 11:32 am EDT

i have just returned from my 2 weeks holiday to marmaris turkey, on departure from dalaman airport we decided to visit kfc and ordered a combo for one which cost £10 english pounds, what i received for my money was 2 chicken wings & 2 chicken legs & 1 fillet & i was disgusted at the size of the portions because not 1 of them was the size of my pinky finger, and when i complained about the size of the portions i was told that i would have to take as it had already been seved to me.I like going to kfc but them portions really put me off, so i would advice anyone going to dalaman airport not to visit kfc as you will be seriously ripped off.

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D Treweek
,
Aug 27, 2008 4:02 am EDT

18 Packwood Close
Maltby
Rotherham
S667EF

To whom it may concern.
I recently ate at KFC Meadowhall, in Sheffield, I ordered chicken fillet tower meals, which is a family favourite.I took my order to the table and first of all the fries were not even warm, I returned them and they were exchanged.On opening my fillet it was falling out of the bread the lettuce was slimy, we removed the lettuce on eating the bread bun was dry around the sides.I know that at meadowhall it can get busy, however that is no reson to let standards slip.The customer care is a priority, I do not feel that it is a priority to some of your workforce.Please repond as to the standards in this take out.
Mrs D Treweek.

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Cal
,
Mar 29, 2007 7:19 pm EDT

I was in k fried c and was there 20 mins and i ask the manager how longi had to wait to get food and she said that she was the only one there and i said that since she was the manager she should hire more people to help and she said nothing and i ask for her manager's name and she ask why and i said i wanted to complaint and she said you just did and also said that she wasn't going to serve me, and with that my mind was made i am 42 and ate my first bit of kfc in the very early 70's but as of 3/29/07 i have eaten my last piece, all kfc restaurants has gone down over 50% from what i remember and they are very raciest to match, 25093 michigan ave dearborn mich. Mgr and attendant jeannene very sad

ComplaintsBoard
C
12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

KFC - Cold food, rude customer service

I went to eat with my wife who is 7 months pregnant. The air conditioner was set at a very uncomfortable 55 degrees on a 90 degree day. The lady in front of us asked why it was so cold and the manager told her it was to make sure that the staff was comfortable. The manager said that she felt it felt fine to her. I placed an order and she wouldn't raise the...

Read full review of KFC and 462 comments

KFC Customer Reviews Overview

KFC, also known as Kentucky Fried Chicken, is a popular fast-food chain that specializes in fried chicken. The restaurant has received a significant number of reviews from customers, and the majority of them are positive.

One of the most significant positive points of KFC is the taste of their fried chicken. Customers have praised the restaurant for its delicious and crispy chicken, which is seasoned with a unique blend of herbs and spices. The restaurant also offers a variety of sides, including mashed potatoes, coleslaw, and biscuits, which have also received positive reviews.

Another positive point of KFC is its affordability. Customers have noted that the restaurant offers a good value for the price, with many menu items being reasonably priced. The restaurant also frequently offers deals and promotions, which customers appreciate.

KFC's customer service has also received positive reviews. Customers have noted that the staff is friendly and helpful, and that orders are typically prepared quickly and accurately. The restaurant's cleanliness and hygiene have also been praised by customers.

Overall, KFC has received mostly positive reviews from customers. The restaurant's delicious fried chicken, affordability, and excellent customer service are among its most significant strengths.

KFC In-depth Review

Menu Variety:

KFC offers a wide range of chicken options to cater to different preferences. From classic fried chicken to grilled and spicy options, there is something for everyone. Additionally, they also provide vegetarian and vegan alternatives, ensuring that all customers can enjoy a meal at KFC. The menu also includes a variety of side dishes and desserts to complement the main course.

Food Quality:

KFC prides itself on the freshness of its ingredients. The chicken is always cooked to perfection, with a delicious taste and flavor that keeps customers coming back for more. The quality of the side dishes, such as mashed potatoes and coleslaw, is also commendable, adding to the overall dining experience.

Service Efficiency:

KFC is known for its speedy service, ensuring that customers get their orders in a timely manner. The staff is trained to handle orders accurately, minimizing any mistakes or mix-ups. Moreover, the friendly and welcoming attitude of the staff adds to the positive experience at KFC.

Cleanliness and Hygiene:

The dining area at KFC is always kept clean and tidy, providing a pleasant environment for customers to enjoy their meals. The food preparation practices follow strict sanitary guidelines, ensuring the safety and hygiene of the food. The restrooms are well-maintained, reflecting the commitment to cleanliness.

Pricing and Value for Money:

KFC offers affordable menu items, making it accessible to a wide range of customers. The portion sizes are generous, providing value for money. Additionally, KFC frequently offers special offers and promotions, allowing customers to enjoy their favorite meals at discounted prices.

Accessibility:

KFC has numerous locations, making it convenient for customers to find a nearby restaurant. They also provide drive-thru and delivery options, ensuring that customers can enjoy their favorite KFC meals from the comfort of their homes. Furthermore, KFC accommodates individuals with disabilities, ensuring that everyone can have a seamless dining experience.

Customer Experience:

The overall satisfaction of customers at KFC is high. While there may be occasional waiting times during peak hours, the efficient service and delicious food make up for it. In the rare event of any complaints or issues, KFC handles them promptly and strives to resolve them to the customer's satisfaction.

Environmental Responsibility:

KFC is committed to sustainable sourcing of ingredients, ensuring that they are obtained responsibly and ethically. They also prioritize recycling and waste management practices, minimizing their environmental impact. Efforts to reduce their carbon footprint are evident in their operations, making KFC a responsible choice for environmentally conscious customers.

Online Presence:

KFC has a user-friendly website that provides all the necessary information about their menu, locations, and promotions. They also have a mobile app available for convenient ordering and tracking of deliveries. Online ordering and delivery options make it easy for customers to enjoy KFC's delicious food at their convenience.

Community Involvement:

KFC actively engages with the local community through sponsorships and partnerships with local organizations. They also contribute to charitable causes, supporting initiatives that make a positive impact. KFC's involvement in the community showcases their commitment to giving back and being a responsible corporate citizen.

How to file a complaint about KFC?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with KFC. Make it specific and clear, such as "Incorrect Order at KFC Downtown Branch" or "Poor Customer Service at KFC on Main Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem (e.g., food quality, hygiene, customer service), and any specific details like order number or employee names if relevant. Describe any communication you've had with KFC staff and the outcome. If you attempted to resolve the issue, include those steps and KFC's response. Explain how this experience has personally affected you, such as causing inconvenience, health issues, or financial loss.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the attachments for your own security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any monetary loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution from KFC, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and to ensure all relevant details have been included. Check for spelling and grammar errors to make your complaint as professional and credible as possible.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any updates or responses to your complaint. You may receive feedback from KFC or from other users who have had similar experiences, which can be helpful in resolving your issue.

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Contact KFC customer service

Phone numbers

+1 (800) 225-5532 +1 (949) 218-4453 More phone numbers

Website

www.kfc.com

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