CB Retail Stores Woolworths Staff member

Woolworths review: Staff member

Maxine Dessmann of US

Jan 05, 2020 12:13 am EST

I have shopped at Woolworths Mernda store for 6 years now
The staff have always been fantastic except 1 member today.
Taylah her name was.
She was called over to help me at the self checkout.
My shopping came to $54.30
I put in $4.30 and a $50 note
But the computer still said I owe $3
So I asked her if she could get out the coins I put in as I counted them out as I put them in and know I'd put the whole lot in.
She said, no you didn't you still need $3
I said yes it says that but the girl here another staff member just watched me redo it, put another $3 even though I already had and it is still saying I owe $3 again.
She insisted I hadn't and myself and the staff were wrong.
I said I've already put more than I owe I'm not putting anymore in can you please just check it.
She said "I really don't care this is last day so just go"
I was horrified.
Not only had I put the $54.30 I did owe in but also another $3 in front of a staff member.
When I told her this is ridiculous, you can't just brush me off and tell me to go,
I have money in there and need my shopping she said Well take your shopping I don't care this my last day but I can't give you a receipt because it's not paid in full.
We both began raising our voices she pressed cancel transaction took my cash from the checkout and walked away.
I said to the other staff member what am I supposed to do know, she said I seen you pay, just take your shopping and go.
So I did, but I am now at of pocket, plus I can only assume that Taylor the supervisor took the money I did put in the machine.
I scanned my rewards card got $10 off it said but because she canceled my transaction I don't believe that went through so I'm actually out $13 now and an extremely bad experience at Woolworths.
I was so embarrassed
I live in the area, know people and was made to look ridiculous in the store.
It may be her last day, but you are still paying her to provide customer service, which she clearly did not do.
Very unhappy customer.
Maxine Dessmann
My reward card, so you can check if my transaction went through [protected]
I hope I can at least get my $13 back I understand the staff member is leaving so no action can be taken there.

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Woolworths Contacts

Woolworths phone numbers

1800 000 610
1800 000 610

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7%
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Woolworths Online

1300 767 969
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13%
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Woolworths Supermarkets

1300 655 055
1300 655 055

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Woolworths Petrol

1300 101 234
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50%
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Rewards, Insurance & Credit Cards

1800 641 497
1800 641 497

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Trolley Tracker

1300 665 386
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Business

+61 288 850 000
+61 288 850 000

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23%
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Woolworths Group

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customer_service@woolworths.com.au

100%
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1 Woolworths Way, Bella Vista, New South Wales, 2153, Australia

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