Microsoft review: a david and goliath story! 71

stupid ###in microsoft, i have gone through the exact same ###, gone through 5 games and had to buy them again because the xbox had been sracthing them.. i want a new xbox or atleast new games to replace the ones damaged.. ### microsoft!

I'm going thru the same nightmare. I found Bill Gates email address (bgates@microsoft. com) on line and told him to look at the complaintsboard website to see what's going on with the Xbox. I'm sure I won't get a reply.

I have two (second gen and Elite). No problems with either one.

Most definitely agreed! I'm absolutely appalled at this service by Microsoft. There was me thinking that they were such a good company for providing free-repairs for the problem, even after the first fix, now I get this.

My story:

We've had our present Xbox 360 for a while now, getting it shortly after the 360 was released. Lone behold - within a year we experienced the oh-so common Red Ring of Death. Frustrated enough as is, I got on the phone to Microsoft support, arranged a repair and sent it away. Three weeks later, we received the same console back, 'repaired' and working. Happy days.

The console worked for around a year, upon which it started providing the exact same symptoms - RRoD #2. I went through the exact same lines as before, sent off the Xbox - all fine and well.

Earlier today, I've received the Xbox back, including a letter stating that we've "tampered" with the console! Now, I have some minor technical knowledge, I'm about to go into a Computer Science course at Uni', but I wouldn't be stupid-enough, or even know where to start on trying to modify the internals of a console! I'm incredibly frustrated, and the only linkage that I can see is from THEM fixing it the first time round! Are they accusing their customers of tampering for the fact that they 'repaired' the console previously?

I'm very shocked at Microsoft's 'quality' of service, and most-definitely won't be purchasing another Xbox 360 if they won't repair it. Playstation 3 or 4 it seems.

I have just this week had the same ishue, I have an 360 elite, I have had it for about 2 years and I got the red ring. So I get in touch and send it off to them, So about an hour ago I got it back with the same note as you saying that it had been tampered with, when it clearly hasent. So I go online after been told by a superviser that it is been investigated, and read that if the microsoft sticker under the face plate is danmaged or removed then they class it as tampered with. So I check my 360 I take the face plate off and low and behold the sticker is still in place, which tells me that they havent even had it open, to check it. So what are they playing a game or something. Its soding rediculous that we pay all this money for these things, only for these ploblums to happen and then be called tamperers when you sendd it off to be repaired cus of there shoddy consoles breaking.

They took my $25.00 for application fee and i never received a thing from them and i cant no long enter their web site. sincerly
KD

Add one more to the boat. I sent it in November last year when my elite RROD on me. Fixed it and sent it back. Now almost perfectly one year later. It RROD's again in November. Now they have it to where you register and send it in thru their online system. Last year was going thru steps with a rep and then them sending me a box to send them the xbox. The new MW2 system comes out as my xbox is gone to get fixed and I figure what they hay. I'll buy the new one and sell the elite when it gets back. I get it back with a - i'm sorry but it's been tampered with. I don't know how but now I have 2 serial numbers on my elite so it is said to be tampered with. I have never opened it up, let alone take off the face plate. After long disputes and being on hold for weeks on since i got it back. Nick who i spoke to today in the resolution department is saying they investigated to overturn the tamper flag on my elite only to find out that it couldn't be overturned. So tough luck. But here is the sticky thing. No notes could be furnished on what was done to my xbox last year! So how was it investigated? Either way I am Livid more because I take off the face plate and guess what. The warranty sticker is in tact. As is the serial # sticker. No edges coming up or wrinkles anywhere. But that serial # is different from the one on the outer layer shell on the back and on the hard drive when it powers on. Hmmmm. What does good ole Nick say when I see the sticker isn't messed with - well those can be bought on Ebay. So I tell him oh great so Microsoft will not fix an xbox when its sticker is messed with - but when something else is wrong they can give the excuse that you have the option of buying the sticker on Ebay so you could have put it back on yourself after opening and closing the xbox. Of course he didn't say yes to this but he still was saying "YOUR XBOX HAS BEEN TAMPERED WITH AND OUR REPAIR FACILITY WILL NOT ACCEPT YOUR XBOX" I brought up legal action and getting a lawyer and he got defensive. Watched what he said but at one point wouldn't want to answer any more questions about when the investigation to overturn the tamper flag was started, who did it and so on. He just said you may continue with legal action thru a lawyer but I have already given you when we received your xbox and when it was returned. No other dates were given to me. He finished with " Do you have anymore questions" I answered with yes but none you want to answer and ended the call with Mr. Defensive - I will not help you Nick from the resolution center. Livid is how I feel after being shanked for being a loyal customer and by that I mean not tampering with the xbox only for it to come back to me - TAMPERED. Now with this new MW2 version elite you can be sure I will make sure serial #'s match before and after it gets fixed it thru these years it fails and will be taking photos. As for the matter at hand I am not sure where I can or what I can do to not pay for my un-tampered xbox deemed tampered by microsoft to get it fixed with out digging into my pocket for money. If anyone could help out please email me at fgarcia509@yahoo.com - thanks,

I bought my xbox 360 about four years ago. I have had no problems until a year ago. The disc drive stoped opening so I sent it in for repair. Well i received a refurbished xbox and now a few days ago i got the Red rings of death. I call to get it repaired and they tell me that it has been tampered with. They cannot not tell me why its been tampered. I talked to one of the highest up people and nonone can give me a straight answer. I was even told that the intercooler can cause it to be tampered! I have not tampered my xbox! Does anyone know what I should do? Who can i complain to?

This is [censor]ing [censor] I sent mine in as well and then two weeks later I get it back they give it back to me telling me I tampered the xbox and that its warranty is now voided [censor] microsoft those [censor]ing rats I will never buy a god damned xbox ever again their rotten company can burn.

We also are having problems and horrible service from Microsoft and the x box 360 we have a total of 3 systems for the house since we have a lot of gamers.. Along with a bunch of games no less then 30 each person.. My sons Xbox went out and was still under warnty they have sent us 3 diffrent systems and none of them are worth a damn! And no matter what you say to the ppl on the phone they continue on with their pre ordained speach! Its like they do not even hear you! Well I want a job bench testing all the x boxes that come in cause where else can you make big money and not have to do any work? I would just think that a company that was once a great leader would have better costomer service.. and way more pride in thier product! but I guess I am along with all these other folks wrong! So my family and all my friends and on line buddies will be selling our crap boxes and getting ps3.. If you cant beat them join them they say! and all microsoft products will be taken out of our house.. they have gotton enough of our money! hope they choke on it!

in nov i bought the 360 for my 12 year old for xmas on dec 6 i lost my 16 year old daughter in a car wreck so i gave my son his present early almost from the start the red ring occured i called and thay said send it back obout a month later here came a new one i was pleased a few months ago it started cutting rings in the disk and teck support told me it had to be dropped or moved because their machines cannot i repeat cannot malfunction without this occuring a machine that cannot malfunction so now im lying in 54 years noone with any sence had ever called me that to my face so0 im alittle mad make it right microsoft of have an enemy for life

we have contacted Microsoft several times about a recurring charge on my bank account for 7.99 and nothing has been done to stop the charges. We have not even owned the machine for about 6 months now.

It isn't for the online services is it? Because to get all that content it does cost money.

Yesterday my Xbox 360 Started to flash red around the power button. I tried to check power supply and everything, finally I looked on the internet and found out that in fact my system just plain failed due to a manufacturer error. My system is 3 years old and now out of warranty... the thing that really angers me is that how can a company make such a crappy product that is self-destructs just after your warranty is up? They are making huge money on having people repurchase systems.

I either have to pay over $100 for a repair, purchase a shoddy "guide" online to fix it in under 1 hour... yeah right, or purchase an entirely new system. My response is to sell all my 360 games and go straight PS3... since I've had that longer and it's working great still.

I just had to voice my disappointment as I've never been so disappointed in a product so much in my life.

The "red ring of death" is a huge manufacturing flaw, but it's also incredibly common and well-known about with the public. It was pretty much discovered as soon as it came out. Always make sure to check user complaints before purchasing something so expensive. Sorry it happened to you.

Same story here. Purchased new in 07 worked for a year, took it back to best buy in 08, they sent me a refurbised model, and this year it crashed again, took it back to best buy and they told me I had to send it to microsoft, got it back three weeks later stating that I had tampered with it. What a bunch of sh.. I have spent hours now on the phone to no avail. I have never been this upset about a purchase. I cant believe that they wont stand by the warranty that they gave us.

I bought a new xbox in november of 2007. I have sent it back to get fixed and was sent a replacement xbox. Last couple months I have been getting 3 flashing red lights, then tonight I come home to E80 "system error" and that it will cost 119.99 to get fix because I am out of warranty. I asked why mine keeps breaking I was told other people have had theirs since day one and it is still working and therefore, its due to way I was handling the machine.

OK, they won't charge you if you didn't buy anything from the Marketplace. If your not stupid (contrary to how your grammar is), you would have known that. Do you have any brother's or sisters? They might have bought something accidentally (or even purposefully). Your parents could have too. Either way, if your not crying over 800 points (as you stated), stop posting things to this website. Your bad grammar is taking up valuable server space.

red rings - very common. went through the same thing. sent in for repair - they sent me another machine. nothing but problems since.

PS3 !

I bought the xbox 360 in 2007, I have had nothing but problems. I have had to send it back, I have had to call numerous times. Now when downloading the mandatory update I have a bricked xbox, and because it is out of warranty and they want me to pay 120 dollars to get it fixed. I have been promised 3 calls, once from a manager and 2 times from tech team and I have yet to receive a call back.

I had to send my xbox in to be repaired because it wouldnt play any fable 3 game i tried 4 different games i hadnt had the system a month. So i called support spent about a hour and a half going through the steps to see what was wrong well they ended up saying i needed to send it in to be repaired well they get it and send it right back saying it had been tampered with! but they didnt send my xbox back that i sent in. The one i got back wont even come up on my tv.

there are inter milan strips for avatar and there is not ac milan strips

After purchasing a XBOX 360 ( the newer S version) I started having problems with the power brick losing power and displaying a red light ( according to the folks at the retailer the internal breaker was going off). Needless to say the retailer didnt have any to swap out and recommended that I contact Microsoft. I did so and the support rep informed me that I would have to send in the brick so they can send me a new one. i was hesitant, seeing that I had only been using this unit for less than a month, but I was ready to to do so. Right before getting off the phone I inquired about some options that would minimize my downtime, I was told that they could send me a new brick and a box as well in order to ship the old one back ( hey I figured I just shelled out some money to get the console it didn't make sense that I pay more to get it fixed...kinda like going in for a warranty repair on your vehicle and them charging you money to drive it to the dealership...but I digress) Being satisfied with my encounter I resigned myself to waiting... Well five business days go by and still nothing. Thinking to myself that the ice storm we had may have slowed down the shipment i waited another day or two. Well then I followed up via the website (ref# [protected] in case you're curious) and promptly received a call that they were still waiting for my power brick. Thinking to myself that I could call and they could look up my transcript from the previous support rep and get all this cleared up in a juf. Well I couldn't be further from what was to happen, the first rep decided to not only put me on hold X3 ( politely I may add) then he begins to spout policy like it was cannonical scripture. I informed him that I was aware of the return process in place but I was also informed of there ability to replace the broken item as well ( which I was promised). Not being satisfied with the answer I informed him that this is not a personal attack but I wanted to escalate this issue to his manager. I was informed that he was in a meeting and would return my call within the next 2-4 hours. Well surprisingly enough a gentleman named "Micheal" who was alleging to be a manager basically told me that that is the process in which they do things. When pressed about the sending power bricks to users I was told that as of January they no longer did such things ( convenient huh...thats what I told him.) He then proceeded to tell me that he could investigate by reviewing the transcript, "if they are available" it but it would take longer and I might as well just send it in... In other words "tuff [censored]". At this point it was no longer about getting what was promised to me it was about customer service. Hey I dont live in a glass house I have been involved with Tech support and been around a lot of call centers so my initial expectations were low. But this was a true slap in the face and I feel I owe it to all the people out there to realize that no matter how they spin the idea of having great support the only thing they are interested in is the all mighty dollar ( no surprise there huh?). So I told Micheal that rather than sending one in I was going to purchase a another unit ( I know thats what they want me to do...but I have too much invested in games ...for now at least ) and asked him to escalate it further. We'll see if they will bother calling. Unit then I have a few hours to burn, Google to use and I can cut and paste this.) caveat emptor...

I have a Xbox 360 and was reading on the complaints which are vicious I am surprised microsoft has continued doing so well with the sale of this gaming console. My problem is why is does microsoft charge additional fee's to utilize netflix on the game when the other gaming systems doesn't. I'm highly irritated I already pay for netflix. Is this suppose to be microsofts plan to piss customers off or is it just me. It appears that the problems with Wii are less invassive with hard ware and the fact you can log into your netflix acct with out additional gouging charges.

I'm with you on this. I don't think they should charge to use netflix. What they should do is have just netflix be free and if you want to watch it with friends or do special things then you should pay.

Charges have appeared on my Visa account. I need to know who has made these charges. They were for $49.00 two times. Can you help me find out who? I have a username but no password.

I am complaint becuz the xbox 360 does not have Internet it should have Internet so when u go to a hotel or somthing that needs you to get on the Internet to except the terms and using conditions

I think the complaint is that the xbox doesn't have a browser so he can't accept the terms and conditions/costs when using an internet connection in a hotel room. I'm not sure if this will work, but there is a way to get an internet browser for your xbox, link below.
http://www.youtube.com/watch?v=W0-_UxsrZ6U

I spoke with a customer service rep supervisor named MARY. She told me they couldn't give out last names. But she was RUDE!

They cannot tell me where, when, how, or why my package has NOT been shipped yet. They tell me it was shipped on the 31st of July, then they said the 2nd of August. Now, they won't tell me if it has or has not been shipped. This is August 6th.

She told me it was MY responsibility to find out where it was. HELLO! Ya'll shipped it to ME! She was rude, tasteless and hung up on me at the end of conversation because she said I got loud with her. She was RIGHT! But I didn't get UGLY, I just wanted to know where it is! But I STILL DO NOT KNOW!

my xbox video keeps freezing same problem from last time I tried
playing a movie on it but the still haven't fixed it all the way. freezes xbox and forces you to turn it off.

Hi id like to make a complaint since there has been an update on the game advanced warfare to get the gun m1 irons the game keeps freezing while playing and when I'm trying to change my guns or in a lobby loads of my friends are having the same problem it needs sorting thanks