Applebee's
Reviews and Complaints

Hi, my name is Raymond and I was at Applebees with my family last night 2/23/18 and we were waiting for our food and the lady that brought us our food had a manager shirt on and as she was putting the food on the table she spilled the drinks that were on the table all over me and my kids.The minimum that we were waiting for was at least a discount or a complimentary dessert, and we are a regular customer we go to this Applebees all the time.

4406 West Wendover, Greensboro NC... Bartender served me a Perfect Margarita in a glass with ice, no salt rim and not shaken. When I gave it back and asked for another, she never returned. Appetizer "trio" was on 3 separate plates and tasted like it was out of Food Lions frozen Dept. We kept getting overlooked for service and when we spoke to the Manager, he seemed unsympathetic. We were celebrating the birth of our granddaughter and Applebee's ruined the memory for us... Thanks Applebee's 😞

It took an hour and fifteen minutes to receive our food and it was the wrong type of food, the plate I was given was only partially filled. The waitress hadn't put in our order right away either, she kept on forgetting and I had asked for a lemon in my water, I didn't receive one. She said she'd get me one, never did. She failed to also put in our appetizer order until asked where it was at.

A group of four of us went to dinner and our waitress only came to our table 3 times for the hour and a half that we were there. we kept having to find her and ask for things. we waited 30 minutes for drink refills. we asked for drink refills and she walked passed our table at least 7 times before getting them. the restaraunt wasn't busy at all. Our food came out pretty fast, however we sat there for about 25 minutes after asking for boxes for our food.

This is the third neg. Experience I have ever had with this waitress named alexia sowders. I walked in last night at 9 to get some wings and there was maybe 2 tables of people. It was empty cause it was late and she told all the other employees that she disliked me and that I was a [censor]. They all were starring at me and my cousin from the bar area the entire time we were there and I felt really uncomfortable and embarrassed. There have been two other occasions where I have gone in with family and she wasn't even in my section but made it a point to come over and even sit down at my table without asking (while she was on the clock and had many tables waiting mind you) talk to the people I was with but call me a [censor] every few seconds, making everyone who I was with uncomfortable as I felt. She really doesn't have professional work skills, its so unprofessional to make comments like that at your workplace when you work to serve others like me. I would never make a customer feel as uncomfortable as she has makes me feel every time I go in. This use to me my go to place cause the food is amazing but if she continues to work there I will boycott until she is gone. And make sure my family does the same cause they feel uncomfortable as well. This is completely unexceptable behavior for this or any resturants establishment esp applebees. I never felt so awful about myself going to place to eat.

I called the Applebee's here in Duncan, because I am a former employee and I was having trouble obtaining my w2, and I still don't have it, and I refuse to call back. The manager that I spoke to was rude and disrespectful to me and basically hung up on me. I have been trying for over 2 weeks to talk to someone, even gave one of the other managers my number to call me back at a more convenient time.

On Feb 9 we, party of two, visited the Applebee's on Roschman Ave in Lima. Service was slow, about 10 mins passed before we got our drinks. We ordered the wonton tacos for an appetizer. At this point we had no plates or silverware yet. Our server walked by and said he'd bring us plates and silverware out, and he came back with one plate. The tacos unfortunately weren't as good as usual. I had water with my meal and didn't get a refill until we got the bill. The server did not check on us as he checked on two other tables next to ours. When we got the original bill we were charged $2 for presto, the table top game, I'm assuming, however we did not play it. That's when I had a chance to ask for more water, since he failed to check on my drink. I was disappointed with this trip, and have never been in a position to send any complaints until now.

I wanted to take a moment to let you know of my dining experience at the Applebees in Oshkosh. For the first time in close to 6 months, I decided to come in on a Wednesday afternoon to try your burger special. Sat at the bar and ordered the brunch burger. I thought the burger was great and the bartender was on top of her game with providing me the service I expect when I go out to eat. Overall very pleased with the food and service.

Because of the great service and good food, I decided on Sunday about 6 pm to take my fiancé and her daughter out to Applebee's. We arrived and were immediately seated. We looked over the menu and decided fairly quickly what to order after my trip on Wednesday. We sat and waited for about 15 minutes before a waiter came over and asked if we wanted to order drinks. At this time there is no more then probably 8 tables with customers. Seeing how long it took to place our drink orders we figured we better place our food order at the same time. We ordered 2 brunch burgers one with no onions and a Caesar side salad. We then proceeded to wait for our drinks. About 10 to 12 minutes for 2 glasses of water and 1 bahamama. When the burgers arrived, I noticed that the bun it was served on was not the same as Wednesday, this bun was comparable to a prepackaged pick n save bun. He also failed to let us know which burger didn't have onions, but that didn't mater because neither burger had onions or bacon pressed in to the patties as described. These burgers because of the poor quality of buns had to be eaten with a fork. The Caesar salad didn't come when the burger came, so my fiancé's daughter sat and watched us eat our food for about 5 minutes until her salad came. Also when our burgers did arrive the fiancé ordered her 2 nd Bahamama. This drink did not come until we were finished eating and waiting on the bill. My overall opinion is that this establishment need to under go some type of training procedures on what it is to provide a service. I have worked in the food industry for many years, the one saying and belief I have learned is we can always feed someone once, but that one meal isn't what keeps us in business. I have pictures of these burgers on my phone if your interested in seeing them.

All of the management and employees in the independence, mo store should be fired and the company should be sued the recent viral video is not the first time this has happened they make it a habit to accuse people of things like this I myself was a victim and had only been to the store once vacationing but we also had the same problem not every black person looks alike and if they aren't positive u can't harass people
And ban them from the restaurant, mall, and totallly embarrass and slander someone's character and in public it's degrading to be escorted out like u are a thief and you haven't done anything

We were seated and waited 15 minutes before we were even greeted let alone able to order drinks, waited 10 minutes for our drinks and were basically ignored and not asked how anything was. Ended up just paying on the presto because check was never brought in a timely manner. Extremely disappointed with our experience and will not be returning to this location.

I had placed a order for pick up at 12am. When I called it in the woman had gone over my order. I got a plain burger and husband got the steak he got the 8oz and if only I could post a picture it was ridiculous. I've never had such an bad experience. We come in with the family regularly and thought we'd carry out and it was horrible. The staff was very nice, just wish our order wasn't so bad. We are always very satisfied and sadly not this time. I will never call in an order.

After driving to our local Applebee's in clermont Florida we went in and the restaurant was mainly empty. We went to the hostesses stand and waited to be seated. After waiting for about 10 mins and no one came or acknowledged us there we left and went to ruby Tuesday. This was our first time visiting the new restaurant Applebee's and will more than likely be the last time as no one should have to wait 10 mins to be seated

At the Applebee's located on Veterans Memorial Highway Bohemia NY the managers name was Been on February 2, 2018 around 10:15 to 12:30 on a Friday night we had a party of 12 but the wait was 30 minutes which they said a hour more our party went down to 7 people which was sat at a 6 person table. All food was cold I order french onion soup I said hot when I ordered it then came to the table ice cold it was sent back but our waiter rolled his eyes the soup came back Luke warm,. So o had a 6oz steak well done coming with mashed potatoes and green beans the steak came bake medium rare be then it was sent back where my sides got cold and my steak was horrible. I called the manager over and he did nothing. I eat here 2-3 times a week and I never had service like this before.

It was on Thursday on February the 1st around 9pm.. Me and my family came inside and the greeter said welcome and asked if we want a booth and we said yes, she was very nice and sat my husband and my two little girls and I at are booth. The waitress walked by me at least 3 times before I stopped her and asked if she was serving me and she said she wasnt, someone else is suppose too.But she was serving everyone else down my aisle didnt understand that at all.I stopped her after she was done serving her other customers, and asked if she found anyone and by the way my family and I were already there for about 15.. I asked her if i could please get some water and some pop for my husband and my 2 children and I and she said yeah sure with a bad attitude. Then waited an addition 15 minutes until I stopped her again after she gave other people there drinks amd food...At that point i saw a lady at the register and ask if she was a manager and she said yes and please give me a moment and she'd be right with me. I went back to my booth with my family and sat there while she was still on the register and then few minutes later talking to other waitresses laughing so I walked right back up to her and I said you know I've been waiting over here total here between 35 - 40 minutes and I will never come here again your waitresses are very rude and you are very rude! I then walked back up to my booth and told my family to get their coats on and we are leaving and she didn't even say anything to stop me or I didn't even hear her say anything to the waitresses when I was helping my daughters get their coats on! I will never come back to this Applebee's again and this is located in southgate on Eureka road...I love Applebee's and still will go there to eat but just not this location! Thank you for your time to whom this goes too!

Hello,

I wasn't sure who to complain to but i hope this reaches someones ear. I have been a loyal customer of applebees for years and i never really choose anything other than steak or my repeated dish of three cheese chicken penne now i come to applebees to hear that applebees has now changed its pasta from penne to cavatappi. I have never once in my life liked this noodle! all the pastas on your menus all over Applebees has changed i politely asked the waiteress if this pasta can be changed and they had a fit stating they no longer carried penne. I am downright outraged that i now cannot have my penne because applebees decided to save themselves a few cents for some damn noodles! This was my second attempt as i never thought applebees would have a fit over changing a noodle let alone stop serving bread. I am sending this to let you guys know if you dont stop messing with applebees menu you WILL LOSE A LOT OF LOYAL customers who've been buying from your restaurant for years. You already lost one loyal customer how many mkre will you keep pushing out the door? im taking my business to olive garden as now i can no longer order my favorite dish from your restaurant! I expected better from this restaurant now it has just downright become an embrassment and food has become incredibly disappointing. I will not be returning to any applebees restaurant until the menus are resolved.
It doesnt even taste the same anymore. Wait until loyal customers start noticing the changes and their favorites and start walking out. My all time favorite restaurant and dish entirely ruined thanks a lot to whoever thought changing the menu wasnt a big deal. The customer is always right think about it before you keep changing our menus! #GoodbyeApplebees

Drove 35 miles, to 5316 Central Avenue Pike, Knoxville, TN for the advertised all u can eat Riblets..Got all the way to the door to be greeted by a note on the door stating the were out due to high demand turned and left. It's not my first disappointment there, think I'm done..lol poor management skills or planning I'd say..what did they expect..Suspecting a ploy just to get people in the store?.. anyway I submitted a complaint on their website .. No response in over 2 weeks except for the automated one thanking me ..my case # is 2121227 in case anyone wants to check.

when we came in it took us several minutes to get greeted. once she got our food order, one of the orders was a 12 minute. it took our appetizer almost 20 minutes to get out. along with the 12 minute meal and was argued that it had not been that long but there was also no timer. the manager watched the server continue to argue w me. our servers name was Deja. it was the applebees on taylor road. we arrived at 252 PM.

I love applebees I usually go there 3-5 times a month the last two times i went there i got cold food and it is supposed to come out sizzling bc its the burbon street chicken and shrimp this time it was so cold it didnt even melt the garlic butter i asked for a new plate and the lady did but the new plate had less food on it i was very disappointed with my experience

On Jan 28 2018 my family and I went to apple bees in auburn ny around 1230 pm. We got sat down pretty fast and the server came over gave us our menus and only brought 3 plates and 3 silverware over mind u there was four of us . She asked us what we wanted to drink ice tea a diet a root beer and a draft after about 15 mins she came back with the drinks gave us the drinks but mixes the root beer up with the diet now I'm a diabetic so to drink the root beer was not good for me! After she dropped off the drinks she didn't ask us if we were ready or not but just left another 20 mins went by and than she came over to us after the fact others were offered food to them when they sat down after us. She than came over and asked us if we wanted to order never asked if we wanted Entrées be fore we ordered the meals we ordered 2 chicken sandwich meal the Quesadilla meal and just a burger. O and we had to ask for more silverware Another forty five mins later the food came out to us not hot but warm and cold in some parts! The quesadilla was so saltie it burn the roof of my mouth the kids chicken meal the chicken was burn and dried the fries for my son had a lot of pepper on them he ate just a little bit and I didn't eat all of it it was pretty nasty. I went through two drinks so didn't my daughter the lady didn't come back for another 45 mins or so and asked if we wanted desert um I think we were ready to leave by than it cost us 63.68 for a lunch / early dinner mind in well say I'm thinking we won't be back for some time now that was pretty gross

After church on Sunday January the 28th of 2018 we stopped at our local Applebees. Which we absolutely love to do on Sundays as well as both my kids birthdays. On this particular occasion our waitress Charmelle was incredibly rude. I have had this waitress before during her training a couple months back and she was polite. Maybe today was not her day but because of this rude service I unfortunately will not come back to eat at this location. I pray that her attitude gets better before more business is lost. Have a blessed day.

Respectfully,
Crystal