Arby's
Reviews and Complaints

manager racisist
food bad
dirty batrooms
dirty dinning area
manager making rud and hateful gestures to my family of seven
touching his employees in front of my children [protected] me and wife.
says hes never had complaints and his girl employees like it
he is sick

Attempted repeatedly to get to www.myarbys.com/survey with no success whatsoever. What gives. If you go to www.myarbys.com you are prompted for a login with name & password but no means to initiate a new name/password. Found this site by doing a search. I enjoy your sandwiches but I don't appreciate using a survey site that doesn't work.

I used to get ham and cheese sandwiches at arbys and there was alot of ham on them . Since they started the 5 for 6.95 the ham is very little. I got my sandwich and opened the wrapper and all I seen was a bun, I lifted the top of the bun and found a small circle of ham in the middle and I said something to the girl at the window and she said oh well this is all you get, it is pre measured by arbys. This is a disgrace that you pay that kind of money for a sandwich and get bread...things are tough out here and people are only eating out maybe once a week and this is what you get. I want my moneys worth ..

Te lineman on duty to prepare sandwichs was out of line with remarks to management when i aked to omit barbegue and add mayonnaise due to my husband being allergic. this young mans name was Eric and he yelled at it his manager that it was too late and she had to prepare a new sandwich since he walked away. i have been there many times and it seems to me that most of the boys are slow and inefficient . the company may want to reevaluate some of there back line people., #1 the young man Eric or they may lose alot of bussiness.

8-4-09 Around 7:00 a.m. I went to Arby's to buy three cinnamon rolls. I asked for 1 pecan cinnamon and two with icing cinnamon. The assistant manager was charging me 19 dollars and a few cents. I once again told her that I only wanted three pieces, she gave me a dirty look then asked me three boxes? I said no! only three pieces. Then she proceed to put four cinnamon into the box then charged me $8.94; I asked her why she charged me that much, once again she gave a dirty look and said "did you add tax with your total"? I told her $2.19 for one pecan cinnamon then $3.98 for two cinnamon with icing that should be no more than 6 dollars something. She roll up her eyes then throw the icing bag on the counter, basically giving me a major attitude. I then told her that I change my mind since she is beeing that way that I just want my money back. She was asking me as to why I am having an attitude towards her. I said you mean you expect me to take your ### but you shouldn't take mine? You started this whole attitude thing you know? Then she insulted me saying that I need to learn to speak better. I told her that nothing wrong with my english, it's her hearing that need to be fix. She then call me a stupid chinese, And a ###.

On july 29th i went to the arbys in troy the manager on duty as many times before gave her family food without recieving payment for it. The way she talks to her employees disgusses me there is no reason to yell and degrade the people who work for you. Also the girl in the drive thru krista put her hand in a customers face. The rudeness and sorryness at this store is in need of some attention i will no longer go to arbys until something is done about it.

i know someone that works for the store was promised rasies after completing different stations was promised hours to work from the general manager Sandy instead has received nothing but 15 hrs a week and a threat of hiring other people with notes on a fryer instead of one on one conversations she has relations with one of her workers and is in on taking drugs while at work on the company time smoking pot she shouldnt be a manager let alone have a job there Sandy the general manager is a back stabbing liar and should be fired not to mention the food is not taken care of by food standards of new york state this is all in elmira heights new york state on miracle mile

I ordered a Roast Beef with cheddar From the Little Rock off Shackelford location and found the roast beef to be molded and discolored in many areas of the sandwich. After taking three or four bites i noticed a blueish purple color on the edge of the meat, I took the top bun off to see several places on the meat were molded and discolored. Im am very dissappointed in this because Arbys has served hundreds of people this same food, and as trusted restraunt the food served should be checked and double checked. My husband is going to contact a Food PoisonClinic and have the meat tested and analized, I hope that no one has become ill due the the neglagence on the staffs part.

On the back of the receipts from Arbys has visit survey website within 2 days and receive free sandwich. Have tried several times with different receipts. Says to put in unit # from receipt but it is never listed on the receipts.

I went to arbys to get dinner for my family. So i get home and after spending about 30.00$ . We opened out food and the meat wasnt even warm it was COLD! like it was sitting in the freezer or something it was so disusting! And my fries were even cold! and also burnt to a crisp. Oh and the chedder and beef sandwich which is supost to have bacon on it, looked like a peice the size on a dime! what a rip off arbys is...That is the last time i go and waist my money!

I dropped my daughter off at Calvert Orthodontics to get a follow-up. In the mean time I run to Arby's to get my 2 other girls some curly fries that they like! It took like 3 minutes before someone even waited on us and then when the girl gets on the speaker she said it 2 times about my order and I said the same thing back and the she said she couldn't hear me. I then reached over to turn off my truck as soon as it shut off we (Me and my 6 year old daughter) heard her call me a ###. I then spoke up and ask her about it. She didn't say nothing back when I said that so I went to the window and demanded to see her straight up if not I wanted to talk to a manager. Some guy came to the window and I told him what happened. He told me to hold on he went back in the room for a few minutes and then came out. He said oh it's 4 she clocked out cause she gets off at 4! No-way like she is gonna stand there and call me a ### and then run. I told him I wanted to talk to another manager cause he was like he didn't know what to do. I told him I will be back tomorrow to see the girl and to talk to another manger about the problem. I was really dissappointed in the way they handled this. I then still couldn't get over how they handled it so I called the place. She said that she just got back from the bank and didn't know anything about it. I told her what had happened and she had the nerve to say well I know the girl and I know she wouldn't say that to anyone. My 6 year old heard it. We go on and on and she had the nerve to say maybe I am theone who is being rude and hung up the phone.

If she didn't do anything wrong why didn't she show her face or say anything to me and to take care of it. Needless to say I will not be going back to the Arbys Fastfood in Prince Frederick Md again. How could they employ someone and they call their customer ###? And then for my daughter to hear that. She needs to apologize for what she said to me if not to me to my daughter. I will be calling the store in the morning to see if I can get through to another manager and then I'll go from there.

Thanks for listening this kind of stuff shouldn't be going on.

I thought I was in the twilight zone! Entered store at 6:02 pm sun 4-19-04 and loud arabic sounding music was playing over the restaurant sound system, it was extremely strange and irritating. I asked the young man at the register what it was... Right then it started sounding like weird gypsy - mexican music. I asked if it could be turned down and why it was playing in the first place. He didn't answer. My wife and I sat down to eat and, jeez it was even louder. I asked another employee what happened... Apparently
The manager dottie had turned it up and announced that she didn't care what the customers thought. Now I like to hear ethnic music when i'm
In a mexican or whatever restaurant where i've gone for the atmosphere but this stuff wasn't even music. It sounded like tribe laeders yelling 'awrence 'awrence were going to ride their camels out of the kitchen at any moment while waving deadly out of tune banjos like swords.
As we left I spotted a large short angry looking women named dottie by the fries and asked what that strange music playing so loud was and why. She said rudely said greek! And then ignored me completely.

Well I like greek music and i've been to a wonderful greek wedding but this garbage sounded like nothing i'd ever heard before. I'd
Tell you what i'd say the same thing if they were playing slim whitman loudly in a greek restaurant. I'll be calling the district manager first thing monday morning on this crackpot.

I submitted the same complaint on Arby's website four days ago, it said to be forwarded to the correct department, but no one bother to respond to me. So here I am.

On March 27th, I visited Arby's at N Oak Trafficway Gladstone MO. It was my first time to Arby's and definitely the last time. I ordered a bacon cheddar and a small drink, and my husband ordered a roast beef with a girl. About 1 minute later, she called us that food's ready. There were two burgers, but no drink. So I asked her for the small drink that I purchased, instead of giving me a container, she went inside the pantry and handed me a cup fully filled. To my surprise, it was filled with water.

While the girl was busy serving others, I told my husband that we should probably fill some lemonade by ourselves. So my husband went to the machine and started to fill using the same cup she gave us. Things began. The girl suddenly shouted at my husband in front of a couple of people, " If you want the drink, you gotta pay it here!" (Note that we ordered with her only 5 minutes ago).

You probably could imagine how embarrassed we were with all the people looking at us. I immediately told her that I paid for the drink and showed her the receipt. She then said I thought I gave you the cup and gave me another container that's supposed to be used for a small drink. No apology, no explanation at all.

As for the quality of the food, the bacon cheddar I ordered was cold. The bread was just cold, and apparently never roasted before serving. The lemonade (I would rather call it plain water), has too much water in it and it tastes like water. For a small drink of $1.71, it is definitely not worth it.

We have never been served our food this cold before...the edges of the baked potaoes were burnt, but the potatoes themselves, were very cold still all through the middle. There was very little roast beef on the sandwiches, and with no toppings added at all, they were extremely plain and dry to eat. The french fries were over cooked, and cold as well. I understand that this restaurant wasn't busy at all, and had alot of staff on hand, and doesn't want to waste what they precooked in advance, but to serve us their cold food, is completly unacceptable!
I was so discussed with the dirty tables and floors, that I took it upon myself to clean some of the surrounding tables...there was at least 4 people working, and only 1 couple in the restaurant at this time...there was NO excuse for the dirty restaurant...this was at 4:16pm before the dinner rush, on Sunday March the 29th. Please pass this information on ...this is the second bad experience that we have had at this restaurant in the past 6 months.

Slow service, night shift employee's were too busy on their cell phones to take my order. When they finally waited on me, they were rude and they rushed me. My food was cold, and I took order to go because the lobby was very dirty, so was the restroom. The person that took my order name was Donnie. I have noticed that he works the evening shift quite often and this wasn't the first time that I have had a problem at this store with this employee. Maybe I should tru a different location, or perhaps you should hire more curtious and clean people.

I waited in a abry's drive-thru 20mins, with only one car aheaded of me. I ordered a toasted italian sub. First of all, I paid over $4 for this and it wasn't toasted, there was more bread and grease then anything. It didn't have the right sauce, lettuce, and did you forget the peppers again? This used to be my favorite sandwich. It sad when the customer knows how to make the sandwich better then the employees. And to top all this off this sandwich has almost 900 calories. So you can say i'll never be wasting my money, time, and gas at this place ever again.

This is a chicken sandwich in which my young daughter started eating before finally asking me if there was something wrong with it. The kids working were less than helpful and kept telling me they were not the ones that cooked it and had no sympathy to just how sick my child could become because someone did not see fit to actually COOK the chicken before serving it.

I walked in to Arbys today on 19 mile and Schoenherr rd. and I was there with my kids to dine in and get a bite to eat. Well as soon as I got there The Manager George was yelling and harassing one of his lady employees which I thought was not right. He started to make my food after he took my order. I saw that he touched his hair and clothing then made my food with no gloves on. I was so disgusted. Then when I thought it couldnt get any worse my two daughters and I went into the lobby to eat, I started to hear that same loud mouth man scream at his employees again when he was perfectly not doing anything when they were in the back working I just dont understand the bullying going on in that store but its not right. He also started swearing about a guy named John and my kids heard it! I will never go there again and Ii would never suggest anyone else go there.