Menu
For Business Write a review File a complaint
Arby's Customer Service Phone, Email, Contacts

Arby's
Reviews and Complaints

arbys.com

Learn how the rating is calculated

1.6 2 Reviews 414 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Arby's Complaints 414

ComplaintsBoard
L
9:06 pm EDT

Arby's Quality of food and employee's lack of attention to their job.

Went to the Arby's on Smithville Rd. In Kettering,Ohio. The dining room was closed and 1 car was in front of my husband. So, they weren't busy.

Ordered 2 sandwiches, 1fry, 1 drink, 1 cherry turnover. The one sandwich was a French dip. They told my husband they were out of hot water so they couldn't make the an jus broth for the French dip. They gave the powder in a cup and told him to add hot water when I got home. Then, when he got home they didn't put his sandwich(roast beef) in the bag. He had to go back over to the store and get his food. How incompetent are these workers. They couldn't get a complete order correct? But, the real problem is tell me why one of those employees couldn't get a pot of water, boil it and let it simmer for the NO HOT WATER issue? Not to mention, don't they have a coffee machine they could pour water into and then have hot water?These people want $15.00 an hour but can't solve a simple problem such as this. Unbelievable. One time I'll get the French dip toasted and the next time it's cold. No continuity in the quality of their food preperation. I'm done with Arby's.

Desired outcome: Would love for people to take pride in whatever job they have and then actually do it correctly. Hey, pretend your making it for somebody you love.

Read full review of Arby's
Hide full review
ComplaintsBoard
E
12:43 pm EDT

Arby's Health and safety violation service of cold food

2 separate visits to arbys on gray highway macon ga... On both occasions the chicken sandwiches with cheese and roast beef sandwiches were cold! This restaurant may be presenting public health and safety violations.

The manager at this location refused to identify herself when asked her name. She also expressed a nonchalant attitude. She need review for her level of professional courtesy in dealing with the public. I am requesting a refund of both purchases.. Last purchase was today 7 23 2022

Desired outcome: refund!

Read full review of Arby's
Hide full review
ComplaintsBoard
T
8:45 am EDT

Arby's Wrong order

I didn't receive what I wanted I ordered med crinkle fries they sent me curly fries which I don't like, there wasn't any chicken salad wraps too. That's all. I can't talk so please don't call me. Thank you.

Read full review of Arby's
Hide full review
ComplaintsBoard
W
10:27 pm EDT

Arby's Chicken Tenders orderd but chicken sandwhich recieved

RDS-06098-Marlu

7/11/22 6:30:07 PM Store #6098 Auburn WA

I ordered a chicken tenders meal but received according to the sales slip

1 Tender Ched Ranch Meal

1 Tender Ched Ranch-SM

1 Curly Fry-SM

1 Drink-SM

Unsweet Tea

I should have opened it up while at the store but Arbys only has drive up even though the state has opened up to indoor dining and places like Taco Time again have dining indoors. So I drove home about 15-20 minutes and went in and discovered the mistake. I do not like the chicken sandwiches and this was disposed of but the rest of the order was fine. No way I was going to do 30-40 minute round trip to have it corrected but i wanted to point this out. My preference is to eat inside instead of the drive thru and that would allowed me to catch the mistake quickly.

Desired outcome: I think its time to get back to normal with inside dining. A coupon for chicken tenders would be appreciated.

Read full review of Arby's
Hide full review
ComplaintsBoard
D
8:44 pm EDT

Arby's Poor quality control, customer service and consistent incorrect orders

Recently a brand new Arby's (store #8922) was opened in Parrish Florida. Since day one, we have ordered food 4 times. All four experiences were disappointing and distressing. Tonight, 7/7/2022 @6:40 pm, was the final time. We will no longer be Arby's customers. This store is abysmal.

Customer satisfaction is not even considered, never mind a priority.

The manager on shift was aloof and extremely unprofessional.

Obviously having been poorly trained himself, it also reflects immensely in the attitude and service style of his staff.

My irritation in having to leave my dinner-unfinished and return to the store to retrieve my child's correct sandwich, was met with indifference and dismissal.

We still were not given the order we requested, an "equivalent" was received that was poorly prepared, messy, soggy and cold.

In the past year, we have noticed the quality of Arby's products and its employees have dramatically declined, as the cost of the products have increased.

There are other establishments, such as Chick-fil-A and Culver's that are a much further distance than your store, however, we will now be a patron of these restaurants more often.

I will be sharing my unsatisfactory experience on all social media platforms.

Read full review of Arby's
Hide full review
ComplaintsBoard
B
8:00 am EDT

Arby's Discontinue popular products - Ham and side salad

It seems Arbys corporate is completely out-of-touch with their customer base. Their market has always been a healthier adult alternative to burger joints. Yet now they drop the side salad! That was the "last straw" for me, in a string of horrible decisions the past couple years. Before that, they completely drop a long-time popular meat staple, ham! Their best sandwich, the chicken cordon blue, GONE! Along with the hot ham & cheese and ham slider. Whatever happened to "We got the meats"? Yet their online marketing still shows a hog, and still includes ham. But NO ham, no pork on the menu! Outright lies! On top of that, they try to market a deep fried burger! REALLY? An utter disaster! Another horrible decision which shows just how out-of-touch they are with their customer base, which is shrinking by the minute!

Desired outcome: Bring back ham. Bring back the side salad. Then I will be back.

Read full review of Arby's
Hide full review
ComplaintsBoard
C
2:41 pm EDT

Arby's Side salad

Why are you getting rid of the side salad all the ingredients are used in other items please do not get rid of the side salad thank you Cheryl

6/26/22

Vero beach, Florida

You should offer this healthy choice alternative 😁

We made a side salad with the garnist from our hamburger because we really love to have a side salad with our meal please don’t take the side side off of the menu we really really love it we love coming to Arby’s and eating here the people are really nice and polite they take care of us so please don’t take this side salad off of the menu ever thank you so much we will continue to be coming to your establishment as long as you have a side salad on the menu it’s a definite deterrence for us!

I also forgot to mention that on the menu board above the cashier it says side salad but they told me there’s no Side salad!

Desired outcome: Don’t take off the menu please

Read full review of Arby's
Hide full review
ComplaintsBoard
D
7:27 pm EDT

Arby's market fresh BLT

June 24, 2024 arbys milan rd sandusky ohio

got a marketfresh BLT for the second time it was the worst sandwich ever. 4 pcs of bacon 2 on each side of sandwich - this used to be one of the best sandwiches that arbys had. and the $8. and something price. it had way more bacon then it does now.

sorry for spouting off and goodbye arbys forever. we have way too many other sandwich places.

Desired outcome: i would like my $8 back and go buy my own bacon.

Read full review of Arby's
Hide full review
ComplaintsBoard
G
8:43 am EDT

Arby's the food

I ordered a smokehouse brisket meal and two beef and chedder sandwiches from the courtland new york store order numberaaaprkvcagfc restaurant #05315 the smokehouse brisket was no more than a small beef and chedder with a gallon of bbq sauce on it the two beef and chedder had about three pieses of beef in them and alot of arbys sauce I called the store and was complaining bad the lady I talked to hung up the phone on me I was upset over the garbage I bought the lady blamed a new trainee I told piss poor excuse somebody should check the orders then she hung up on me

Read full review of Arby's
Hide full review
ComplaintsBoard
Y
2:43 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Placed an order through the app, when I arrived at restaurant they were closing early due to staffing. Manager told me they couldn’t cancel my order at the store, had to do so online. Have filled out two separate refund requests in the week since explaining the situation, have heard absolutely nothing back. HORRID customer service. Arby’s has permanently lost a customer due to this abysmal handling of this situation.

Read full review of Arby's
ComplaintsBoard
T
12:43 am EDT

Arby's The way things were handled. And the way a employee spoke

Went to thorthton Rd June 1st say 130 ordered 2 Arby's 2 chick sliders plain 2 Arby's sliders plain 2 side salad jomacha shake. Sprite. Also told guy at window to make sure there plain. Well they were not plain. So I went in lady behind the counter was nice the lady in the back making the food had plenty to say like they can wait go watch the news and they will be ok just talking well I got 2 chick 2 turkey wrong again then a smart comment about not ammitting I told her. I ordered them right and told him plain at the window. Spent over 30 min at Arby's between ordering and waiting. Want be back. Just crazy lady with braids was nice. One lady in the back was quit but other chatty

Desired outcome: Finally got it right. But all that happened and time was not right.

Read full review of Arby's
Hide full review
ComplaintsBoard
C
10:59 am EDT

Arby's No service

We arrived at Lake Charles Arby's and waited for over 10 minutes without being acknowledged. There were over 6 employees standing around the window . The door dash driver stated he has had nothing but delays at this location. We left without a meal. So very disappointing. If there weren't so many employees standing around I could have understood.

Desired outcome: Just acknowledge the customer and let them know you will get with them soon it something. It would have been nice to eat dinner there tonight

Read full review of Arby's
Update by Cynthia Hardin
May 31, 2022 10:59 am EDT

We arrived at Lake Charles Arby's and waited for over 10 minutes without being acknowledged. There were over 6 employees standing around the window . The door dash driver stated he has had nothing but delays at this location. We left without a meal. So very disappointing. If there weren't so many employees standing around I could have understood.

Hide full review
ComplaintsBoard
K
9:11 pm EDT

Arby's Raw food!

We just went through the drive-through at Arby’s around 830 The one on 28 bypass in Anderson South Carolina right across from the stop a minute and the McDonald’s we spent a little over $17 we had just left my daughters graduation, We had to wait on the chicken to be cooked 4/6 minutes and I have a picture this is raw chicken! I mean literally are y’all trying to kill me the store won’t answer the phone and if I get sick you will be hearing from me! I have literally eaten a quarter of that sandwich already and as you can see it’s pink and it’s raw.

Desired outcome: Money back !!

Read full review of Arby's
Hide full review
ComplaintsBoard
R
10:00 pm EDT

Arby's restaurants

Not open when says...952pm 5/24/2022

Drive thur stated closed

Wont return💯

Read full review of Arby's
Hide full review
ComplaintsBoard
B
2:24 pm EDT

Arby's Coupons

There coupons states one can be used 5 times! So, last month a used the same gryo coupon 5 times! However, TODAY they said the coupon was needed to get the deal! They explained what 5 times means, it must be used all at once, for example, the 5 for $5 deal means I can get 25 sandwiches for $25 and not use the coupon 5 different times! I wish all the managers would do things the right way cause s going to suck going elsewhere! It just a little better when everything is uniformed because when things does go down you don't know which way is right!

Read full review of Arby's
Hide full review
ComplaintsBoard
M
9:19 pm EDT

Arby's Online order

Hello, I'm just so upset because my elderly mother loves beef and cheddar Arby's beef and cheddar sandwiches on onion rolls with red Army's sauce and Horsey sauce. She ordered through door dash but her order went through Arby's. Anyway's her sandwich was not on her favorite Onion roll and She did not

receive any red sauce on her sandwich and also no Horsey sauce. The double beef sandwich was not double. It was a very flat , no sauce sandwch and she ( my elderly mother) was so sad. What are gonna do to remedy this Gor her?

Desired outcome: I hope hope that you give my Mom her money back. $14 For a scrappy sandwich is just to much !!!!

Read full review of Arby's
Hide full review
ComplaintsBoard
L
7:20 pm EDT

Arby's Service at Parkersburg Wv south side store.

We stopped in at 7:00pm with no one else in the place or in line. At least 5 or 6 employees in the back. Waited at least 10 minutes without our order being taken while a person continued entering orders from a pad. We got tired of waiting and left. No reason to ignore in person orders to enter call in orders. Very disappointed! My name is Linda bradley and my email is [protected]@aol.com

Read full review of Arby's
Hide full review
ComplaintsBoard
S
11:50 am EDT

Arby's Bad service, harassment of the elderly

I was at the Arby's at 44th street and Eastern on 3/24 at 8:40 pm, I ordered a chicken bacon wrap, curly fry and a small Jamoca shake. I got the shake, put started to pull away and reached in for a fry and they gave me a regular crinkle cut fry, apon looking further they gave me a roast beef(double) with onion and tomato on it. there were I think three cars a head of me, I waited, I got to the window and told them I got the wrong food, so I went to the next window, I told the girl what I ordered, they asked for my receipt which they did not give me, I said I just want the right food, so a black man came to the window he said she gave you the right food and without a receipt I can't give you anything, so then a girl comes to the window wearing a 420 knight hat(we all know what that means, not appropriate at a public job, my opinion) she says my girl is very good at her job and does not make mistakes, so I asked are you calling me a liar, i was just here and drove right back in, I tried to hand her the food, i was feeling very attacked at this point. she slammed the window and acted like I was throwing food at her, it was a handing motion, I still have the food, how could I throw it, if it is still in my hand, she was obviously trying to make me look like the bad person and her the victim, I told her I wasn't moving until this was resolved, she said she had the right to refuse me service and was calling the police, i said fine, I will call also, they came and refused to give me a refund or the correct food, I think they tried to tell the police I was drunk, because the other officer came to my window and said , I will stand here and talk to you, I knew what was going on not stupid, i am 65 and the victim of rude, harrasing young adults, without proper up brining, I will never go here again and everyone I know will be aware of this horrible attacking of the elderly. Very sad, I was told they wanted me to leave(without giving me a refund or food) I asked the officer to record that it was not my food, i showed him the beef sandwhich, that they would not even look at, I feel bullied and will be getting a copy of the police report, he seemed upset with their actions,only want an apology and a refund.

Desired outcome: a refund of the 10.91 I payed and a apology, and that these people get training on how to handle the return of wrong food. I would like a response. I have photos of food and slip of whoever food this is, upon request

Read full review of Arby's
Hide full review
ComplaintsBoard
S
3:56 pm EDT

Arby's Raw crispy chicken sandwich

Went for lunch march 17 2022 at 12:30pm ordered crispy chicken sandwich after eating a few bites noticed it was raw returned item gave card for another meal they weren’t to concerned about my health restaurant #01205 order Id aaaj9kpqagcc

Read full review of Arby's
Hide full review
ComplaintsBoard
E
2:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Arby's Drive thru clerk

The bill was $15.86. I gave (the black huge black man chomping his gum like cud) $20.86. He didn’t even THINK about the change I had given him and proceeded to hand back $4. And change. I told him what I gave him, he couldn’t understand and finally said “oh so I owe you a $1.00. I said yes. He gave me the dollar ——which wasn’t the issue—-he said “I’m no going to argue with…then he walked away and slammed the window! I really enjoy your food but this isn’t the first time this SAME NAN was rude when I went through. Tried leaving a voicemail but obviously no one cares to listen to the complaints therefore it was FULL. NOTNOTNOT IMPRESSED and it’s making me very mad! Elaine tews

Desired outcome: He be dealt with and they listen/empty their voicemail!!!!

Read full review of Arby's
Hide full review

Arby's Reviews 0

Looks like Arby's has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Arby's, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Arby's

Screenshot Arby's
Arby's is a fast-food restaurant chain known for its roast beef sandwiches. They offer a variety of meats, including turkey, chicken, and brisket, as well as curly fries, salads, and desserts. Drive-thru and dine-in services are available, with select locations offering breakfast.
How to file a complaint about Arby's?

Here is a comprehensive guide on how to file a complaint or review about Arby's on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Arby's in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Arby's. Include key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, and the company's response if applicable.

5. Attaching supporting documents:
- Remember to attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint or review for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint or review.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint or review on ComplaintsBoard.com.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint or review about Arby's on ComplaintsBoard.com. Remember to use simple language and be concise in your communication.

Overview of Arby's complaint handling

Arby's reviews first appeared on Complaints Board on Dec 27, 2006. The latest review Premium chicken sandwich was posted on Oct 13, 2024. The latest complaint serving sizes was resolved on Jun 21, 2019. Arby's has an average consumer rating of 2 stars from 416 reviews. Arby's has resolved 67 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
2.0
548 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Arby's Contacts

  2. Arby's phone numbers
    +1 (800) 599-2729
    +1 (800) 599-2729
    Click up if you have successfully reached Arby's by calling +1 (800) 599-2729 phone number 0 0 users reported that they have successfully reached Arby's by calling +1 (800) 599-2729 phone number Click down if you have unsuccessfully reached Arby's by calling +1 (800) 599-2729 phone number 0 0 users reported that they have UNsuccessfully reached Arby's by calling +1 (800) 599-2729 phone number
    Guest Support
    +1 (800) 984-8289
    +1 (800) 984-8289
    Click up if you have successfully reached Arby's by calling +1 (800) 984-8289 phone number 0 0 users reported that they have successfully reached Arby's by calling +1 (800) 984-8289 phone number Click down if you have unsuccessfully reached Arby's by calling +1 (800) 984-8289 phone number 0 0 users reported that they have UNsuccessfully reached Arby's by calling +1 (800) 984-8289 phone number
    Experience Feedback
  3. Arby's emails
  4. Arby's address
    1155 Perimeter Center West, Atlanta, Georgia, 30338, United States
  5. Arby's social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 15, 2024
Arby's Category
Arby's is ranked 12 among 60 companies in the Fast Food Chains category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.