Chili's Grill & Bar
Reviews and Complaints

My sister and I ordered 2 mix and match fajitas with well done steak to go. After returning home to eat to the steak was as chewy add big league gum. Further inspection revealed it was rare. Contacted the manager Shanna Monroe and asked that just the money for the steak be returned and that we would keep the rest because it was actually edible. She offered to make more steak but once yo have to make a complaint can you really trust the next order. Afraid our food would be sabotaged I refused to which Shanna said that all she could do. I then informed her that would not suffice so she offered to give the money back to which I agreed. She placed me in hold than returned saying she could only have a gift card sent to my address. Not trusting her at this point nor planning on going to chili's any time in the near future I informed her that it would be useless to me and at this point I only want the funds returned and would be contacting corporate. She placed me in another hold and a second employee took the line and thanked me for being reasonable and not asking that the whole meal be refunded and apologized for the food and said they would compensate me shortly. Then Shanna returned to destroy the progress made and said she's did not know who took the phone and that she should find out and handle them but it's×× COMPANY POLICY THEY CAN NOT HAND CASH OUT IN THE RESTAURANT AS A SECURITY ISSUE.*** I told her that this is not logical they make cash transactions minute to minute and I found this insulting to my intelligence and advised her I've seen entire refunds for less and that I only asked partial trying to be reasonable and was hurt. I referred to classism as her continued reference to cash being returned implied some sort of impoverishment. Broke my heart and bond with Chili's. Sorry I can't return because cash transactions with me break your security policy. Please tell me something can be done about the manager and this situation.

On June 09.2019, the whole family ate at Chili's Grill & Bar located in Espanola NM between 8:15-10 :00 p.m. My son ate burger and got sick. He threw up multiple times and took him to the hospital. Diagnosis is gastritis . My son's main complaint is his stomach ache in three different regions and fatigue.
I went to Chili's on June 10th at 9 in the evening and report the incident to the manager. The manager said that somebody from the main offiice will be in contact with me. I am waiting a communication from the management regarding this matter. The pscyhological effect and health of my son is at stake. It was a hassle on our part that this incident has made to our family.

Secondly, the food that I ordered were burned, I showed a photo of this to the manager.

Please give a call to resolve this matter. I will seek a legal advise if there will be no action made within the week. Ypu may e-mail me or call me regarding this matter.

Thank you.
Nancy R.Seno
e-mail address: [protected]@ymail.com
Phone# [protected]

chilis Tampa stadium location. just went to get godsons food, he always gets tenders, double fries, sweet tea, some time cheese bites, today he wanted the cheese bites, I went picked up the order, I mentioned to the Togo server that the cheese bites look as if there was just half an order. he eats these regularly. today I paid the same 7dollars and received maybe 3.50dollars worth of cheezy bites. what happened? maybe a new person in the kitchen. ?

i went to a chilis in charlotte nc well it was terible i made a complaint. well then i received gift cards from yall for $25 dollars. well we was in town in charlotte until today we came home well we tried it again we got the two for 25 and a childs chicken strip plate we did not even receive our chips and salsa and we were charged for two kids and plus the chips and salsa we did not get! our bill was $29.43 so how is a meal for 25 three drinks one child dinner that much! i want a refund to my card i am not going to a chilis ever again the steaks were so dry and tough could not eat...

Friday evening 5/31/2019 my wife and I went to the Chili's in Yorba Linda as we usually do. We are regular customers that come in every week and up to twice a week at times. When we have visitors from out of town we take them to Chili's Yorba Linda at least once. Last night while sitting at the bar area we sat next to another couple and a manager from In n Out. Shortly after a women that look like she was already intoxicated came in and sat on the last seat next to the couple we sat next to. She was very loud and was served 2 more drinks. She ordered a 3rd but was cut off by the bartender. I witnessed the bartender and a manager approach her multiple times about lowering her voice. Shortly after she moved over and sat next to the In n Out manager and she kept repeating the F word. One of the managers approached her again and told her if she continued she would have to leave or he might even call the police. Shortly after a manager came up to my wife and was complaining about the noise. We explained that we were not with her and didn't even know who she was. At that time the couple sitting next to us laughed at a joke someone said. She told them they needed to keep it down. Their laughter was not even loud. I told her are you kidding me? Why would you tell them that. They were connecting everyone in that corner with the loud lady that now was sitting all the way on the other side. We go to Chili's, TGI Friday's, BJ's, Lazy Dog, Rodrigo's, and Red Robin on a regular bases and I have never been at a bar area that they were telling people to lower their voice. It was not any louder than any place I've been. We spend over $100 every time we go in and even up to $200. I told the manager that approached us and the bartender that we will never go to any Chili's again. The managers name was Liz. She wouldn't giver her last name. I actually have never seen her before. We know everyone else by a first name bases and loved going there. But thanks to Liz WE WILL NOT BE BACK.

We were a church group of 14 we went to Chili's this morning Sunday morning at noon we waited on a table for an hour we ordered we waited on our drinks for 15 minutes we waited our food for almost another hour when we asked to see a manager our waitress said she was the manager we told her we had been there for over two hours and still have not gotten our food she will began to be very argumentative now mind you she is talking to an 80-year-old woman that's when I stepped in because I'm a 46-year-old man and tell her to stop being rude that people had other things to do besides wait on food at Chili's now we spent over $100 there and got treated like [censored] I think that's wrong and if you have any questions you can call me at area code [protected] I name is Jim Gregory and I will bank sure to let everybody know on how rudely we were treated by a manager at Chili's in Martinsville indianA I have been a server so I know how difficult it is but there's no sense in being rude especially to an 80-year-old woman

Today at 6:15 pm after a shift at Costco, I came in for a fantastic sirloin steak cooked perfectly. The only problem was the lettuce was brown and not fresh. I was starving since I had no lunch and very little breakfast. I did eat the sald even though it was not fresh the way it should be. The color was way off of the lettuce. My server was RJ Store 1181 Chili's Grill & Bar
www.chilis.com
4330 Century Blvd, Pittsburg, CA 94565 · ~6.6 mi
(925) 755-8805... The last 4 on my debit card is 9181. Bill was $18.03 and I left a $5.00 tip to a very good waiter. Another number on the receit is 203/2030011. I go often and have this dinner paying cash but tonight was with debit card. Thought you would like to know about this bad salad. Arthur Sampson 1102 Weldon Ln Bay Point Ca [protected] Thanks

I was in Chili's restaurant in Woodbury, having dinner on a Friday night during the evening rush. When not only my drinks took 15mins I sat 45min waiting for my food, when it did not arrive I asked to speak to management. My server told me that he could not find the manager. I waited 15 more min and my food finally arrived (cold) and when the manager was finally free to speak with me, she came smelling like she was smoking. It was disgusting to have to smell cigarettes on her breath while trying to eat. I was very disappointed that you let your managers leave in the middle of busy nights to smoke. Very upset that I had to smell and speak with her. She told me her name was Ashley. Ashley did not apologize on the food wait or the fact that two meals came out cold. Chili's needs better management or my family and I will not be attending anymore.

Came in to have lunch and ordered the southwest chicken cesar salad. Was really disappointed with what I received. In the photos you can tell there was very little actual green in my salad. I basically got the bottom/lightest part of the lettuce. Not good at all. We told the manager and she told us unfortunately the produce company that sends the romaine lettuce sends it that way. Unfortunately I got the bottom of the bag it was sent in.

I was a little disappointed by the service received at StoreID: ORDCHI01. Our server 345051 Mahlah was slower than normal. After taking our drink order, she returned 10 minutes later with our drinks and as she was walking away gave us an explanation about the dishwasher being broken. She came back 10 minutes later to take our order. We waited approximately 15 minutes for her to bring out my appetizer and another 10 minutes before she brought out the main entrees. When someone in my party observed there was no mustard on his burger she attempted to argue with him that mustard comes on the burger and after he showed her that there was no mustard on the burger did she accept that it was not on the burger and she did not apologize. He had to wait 10 minutes before she brought the mustard; which she placed on the table as if she was inconvenienced. We had to look for her to request our check and we had to look for her again to pay for the food. My suggestion would be to take her off the floor and give her some additional training on providing quality customer service.

We order about every two weeks take out from Chili's on Eastman Road in Kingsport, Tn .I would estimate we spend $700 to $800 a year on take out food at Chili's .We normally enjoy our food very much .However, the last two times we have ordered we have had issues that are frustrating and disappointing .We normally order fajitas .About two weeks ago we ordered two orders of Fajitas .When we got home one order had only 2 tortillas and the other one had three .They are supposed to have four .Can not eat your meal properly with these missing .Called the manager .He was nice and apologized.Said he would send me some coupons in the mail.To date have not received them.Today is my birthday (5/5) ;ordered fajitas again for takeout (only one order this time).Got home and only had three tortillas .Tried to call a manager but was put on hold.No manager picked up so after about 10 minutes or so I hung up.We like your food but are very frustrated with service .May be taking our busIness elsewhere .My name is Mark Lowe and the phone number I always order under is [protected].Please check my order history so you can see how frequently we order from you .The check number on 5/5 was 5017 and server was Shelby, Based on these issues we would respectfully request a $50 coupon which is the approximate value of last two orders that were wrong .Thank You for your consideration .

Mark Lowe
4407 Glen Eden Rd
Kingsport, Tn 37664

[protected]
[protected]@drsmgmt.com

Date: 4/26/19
Server: Ariel 381232

6:46 pm

My wife, Son, and myself politely asked the server to change a TV Station to a Hockey game. The server responded several minutes later, that the remote was unattainable, and that no one had access to it. Moments later, another customer asked the very same request to a different server, and the request was granted

The Garner NC store, doesn't show a newer bartender any support. The 2 Managers, were ex-bartenders at the same restaurant that they are at now. Kamron, does a great job behind the bar. She has a great welcoming personality, and does the best she can. She was thrown too the dogs, and not "Chillies" trained. Last night i hear one of the "Mgrs" give her crap saying "that ypu dont need any help". Sorry that she's not as trained as you but, she's trying her damndest to do the best job that she can. Kamron and her husband are moving to Hickory, and i hope that she will receive better treatment/respect than she does here. It's pathetic!

Chili's Bar and Grill-- 14735 N. Meridian, Carmel IN 46032. General Manager Rueben Gonzales. Table 23/1, #50031.
My daughter and I had the Soup & Salad Combo with unlimited. Once order was placed we never saw our waitress again for any type of meal refill. A young server came by to bring us our drinks but we had already had our drinks and told him we needed our waitress so we could pay our bill. Eventually after waiting and waiting we left our table and went to the main entrance were employess were just sitting around. We told them our waitress never came to take care of our bill, they looked for her and was told they "didn't know where she was". We voiced our complaint that we were never had any "all your can eat" of the S&S combo and that we never saw her once at our table, nor were we leaving a tip. Very unsatisfied and will NEVER eat there again! Hopefully, the other Chili establishments are not like this! No wonder this restaurant was empty! Be warned!

My hubs got home with the food, and found that they had not done the order correctly. His corn had both butter and seasoning, and my mashed potatoes had onions. We were careful to make the corrections on the on line order, and they did show correctly on the order. The recpt also shows the deleted items from the order.

Here is the order number 980050, date 4/26/19. time was 17:49. [protected]@juno.com - is our account info.

We usually order the same or similar things, and they have been correct most of the time lately! Wonder what happened!

JC