CB Hospitals and Clinics Cleveland Clinic Well woman lab work filed incorrectly

Cleveland Clinic review: Well woman lab work filed incorrectly

Pegleeshaw of Cleveland, US

Nov 01, 2023 1:29 pm EDT

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On 3/30/23, I had routine lab work completed as part of my annual well woman exam. This transaction was submitted with a diagnosis code as opposed to an annual physical exam code. I have been repeatedly billed for $97.17. I have made the following attempts to correct this:

During my physical, Dr. Zevallos, said she sent an email to correct the code.

GOT ANOTHER BILL

I emailed Dr Zevallos - her response on My Chart was "I'm sorry for the delay in getting back to you - I'm trying to figure out the next step for you. The coding has been changed from my end, but not sure how to progress from here. I have a few emails out, and I'll let you know when I hear back."

GOT ANOTHER BILL

Another email from Dr Zevallos - "I have referred you to our patient financial advocate. They should be able to help with this issue. Thanks so much for your patience.

GOT ANOTHER BILL

Made an appt w/CCF Financial Advocate. The appt was totally worthless. She indicated coding was NOT changed and to file an appeal with Medical Mutual. How ridiculous! Medical Mutual did not make the error, Cleveland Clinic did.

GOT ANOTHER BILL - this time from Revenue Group - it was sent to Collections

This is my last ditch effort to resolve this. If you can't resolve this, I will write directly to your CEO, Tomislav Mihaljevic because I can't think of any other way to resolve this 7 month ongoing saga for a lousy $97.17 bill.

Peggy Shaw

Acct # E37850689

Claimed loss: $97.17 to be paid to CCFStress, mental frustration, loss of hours wasted on trying to resolve this issue

Desired outcome: I would like this bill submitted correctly to Medical Mutual or just written off by CCF for my aggravation. Also, Revenue Group needs to be contacted to withdraw this claim.

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