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3.2 23 Reviews 15 Complaints
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Converse Reviews 38

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Converse I don't know what happened to Converse but they absolutely **** now

I don't know what happened to Converse but they absolutely *** now. I ordered a pair of new kicks on August 4th, ETA for delivery was that Friday the 6th, then Saturday the 7th, then Monday the 9th (and I never got anything) but then there were no more updates, nothing past August 5th. I hit up the chat and they said expect it to receive on Friday the 13th (which I thought was cool), but again, no delivery. I chat again and they tell me to call *** What? You shipped it, I'm the customer, you call them and sort this out!So after I complain on yet another chat, they said they'll reship a new pair and finally admit the first must be lost (ya think?).It's now the 30th of August and guess what? No shoes and it still says "preparing to ship" the replacement pair. I get *** M on a chat who lies to me and says the package is out for delivery today, and I was sent an email. I ask where did he get that info from and when was the email sent? And he ghosts (for 7 minutes) and only returns when I say "hello" and "Are you still there?".He responds and when I tell him "7 minutes to respond?" and add "Converse' service sucks", he ends the chat.I don't care how much I like Converse, they stole my money, never delivered the shoes and now lost my business.

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I ordered a pair of custom Converse shoes and was unaware they were made at an “overseas company.” The rep, Arham N. would not state where. My shoes have had 4 different delivery dates but have never arrived so I was afraid they may have been lost. I’m completely aware shipping is crazy right now but just confirming they weren’t lost would be fine. These were also ordered pre pandemic. I would not have ordered the shoes had I known they were coming from outside America and a crisis was looming. The rep tried pushing responsibility onto the company they use and ***. I tried to explain this is a Converse shoe so ultimately they were responsible for it. He stated they did take responsibility while simultaneously blaming the other company and *** again. He thought providing me the *** tracking number that I already had and told him I’d been following was good customer service. All he would say is that the shoes should be delivered tomorrow. I have absolutely no faith these shoes are coming and very disappointed in a brand I’ve been wearing my whole life to simply do nothing. I would not order from them again, especially custom shoes. I asked for a customer service survey, was told I would receive one, and I never received one. Buyer beware. If you really want them, go to store you can physically take them home from (when it is safe).

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Converse I was a loyal long time customer, I will no longer purchase Converse and I plan on spreading the word and sharing my awful experience with the

I was a loyal long time customer, I will no longer purchase Converse and I plan on spreading the word and sharing my awful experience with the company, customer service and some "quality" team that I can NEVER talk to! I purchased a pair of the normal low top *** in Navy in October on ***. (please notice the date I am finally reporting this today!) I contacted Converse to request a replacement because mid November, only about 3-4 weeks after receiving them and after only about 3 times wearing them, the rubber all along the side of both shoes unglued from the canvas! I mean, I could see right through from the top to the bottom, the rubber was completely unglued. I contact customer service and was told to send in a photo of the damage, a photo of inside of the shoe tongue showing the size, the invoice and 5 alternate styles in case the style I purchased was not available. I did exactly that and NEVER heard from anyone for about two months, ever since Nov 2020 I have been calling, emailing, spoke to a ***, I was told my case was sent over to their "quality" team but I am not able to speak with them! I have asked for a refund instead and they will not give me a refund stating that because I purchased their product off ***, they cannot refund me my $60! So basically, they will not send me a replacement nor will the give me my money back. I have been informed again to send 5 styles I would take as a replacement and again, told everything is out of stock and they cannot send me one. ALL their styles are out of stock? I am seeking assistance here in either getting my replacement or a refund. This is *** right! I can send all the emails, the photos, the invoice, I can send everything I have sent them trying to get this resolved and I now am taking action and hoping coming here to this site, I can get resolution! This is the *** customer service I have ever received. Converse is *** and ***! I want a refund or a replacement ***! It is unacceptable going on EIGHT months now and I still have not had this resolved! I have done everything requested of me and now, I want my replacement or refund! What kind of company are you?! You are a *** well known company and I am shocked to have received this kind of service from you all. Even a *** could care less about my concern here. I have asked to talk to this "quality team" they say is handling my case and I am told I cannot speak with anyone there! Yet, they are handling my case? Complaintsboard.com Please help me resolve this issue and get me my replacement or my refund! This is *** to your customers Converse!

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Converse My troubles began when I signed up on the website and received my promo code to get 15% off

My troubles began when I signed up on the website and received my promo code to get 15% off. I entered it onto the site when I made my purchase and was informed that the black high tops I was ordering do not qualify. I waffled a few days about whether or not I wanted to place my order since the very code given to me by Converse wouldn't even cover a basic pair of their shoes, but in the end I decided I wanted them so I placed the order on 06/11. I had never owned a pair of Converse and I was looking forward to getting my first pair, even if the discount code they gave me wasn't going to work. I used their size chart to try and determine which pair would fit me best since it was pretty heavily notated that they run large. I received them a few days later and much to my dismay they were a tad too tight. I contacted them using the chat function on their site and they immediately processed an exchange for me. That was on 06/14.I shipped them back on 06/19 and they were delivered at their warehouse on 06/25. When I had processed the exchange they told me it would take a few days to process and ship out my new pair once they received them. Over a week went by with nothing, not even an email confirming that they had received the shoes or that my order was processing, so I reached out to them through their chat feature once more on 07/03. They seemed confused about even receiving the shoes. I discovered this was because they had a different tracking number assigned to my exchange than was on the return slip that was included in my package. I provided them with the correct tracking number and was told I'd receive a response from them in 1-2 business days. I received no email from them. I chatted in again on 07/09 and explained the situation. I provided the tracking number yet again and was eventually told I'd receive a response in 2-3 business days. This did not inspire hope. Three business days came and went with nothing from Converse except the glorious bits of spam they send about their new offerings. I chatted in again today (07/15) to inform them that I still had not received any kind of correspondence from them. They informed me that my order was processed and would be shipping soon and this is when I had to put my foot down. It had been three weeks since they received my returned pair and I had zero response from them. ZERO. The only reason I had any kind of contact with them was because I reached out to them about the lack of movement regarding my exchange. I told the representative that I wanted a confirmation email of it shipping right now or I wanted a refund, that I had waited long enough. After a few minutes they informed me that since my order was delayed they'd issue a refund that would take *** days to be returned to me. SEVEN to FIFTEEN DAYS. So, after waiting three weeks to be told my order was delayed I am now being forced to wait another week or two to get my money back so I can buy a pair of shoes elsewhere. It's deeply unfortunate. I was looking forward to having my first pair of Converse high tops and I was actually pretty excited, but their lack of customer service ruined the experience for me and now I have zero interest or desire in ever owning a pair of Converse. I would like to say that I hope they learn from this experience, but I know the business of one person for a company this large is meaningless.

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About Converse

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Converse is an American footwear and apparel brand that has been around since the early 20th century. The company is best known for its iconic Chuck Taylor All Star sneakers, which have become a staple in the fashion world. Converse is a subsidiary of Nike Inc. and its headquarters are located in Boston, Massachusetts.

The brand has a rich history dating back to 1908 when it was founded by Marquis Mills Converse. The company initially produced rubber shoes for men, women, and children. It wasn't until 1917 that the brand launched the All Star basketball shoes, which were later renamed the Chuck Taylor All Star after a basketball player who became an ambassador for the brand. The shoes quickly became popular among basketball players, and by the 1960s, they had become a cultural phenomenon.

Today, Converse offers a wide range of footwear, apparel, and accessories for men, women, and children. The brand's sneakers continue to be one of its most popular products, with the Chuck Taylor All Star still being a favorite among consumers. Converse also offers a range of lifestyle sneakers that are intended for everyday wear.

In addition to sneakers, Converse produces a variety of apparel, including t-shirts, hoodies, jackets, and pants. The company's apparel is known for being comfortable and versatile, with many of the items featuring the brand's logo or signature designs.

Converse is also known for its collaborations with other brands and artists. The company has collaborated with designers, musicians, and artists to create limited-edition sneakers and apparel. Some notable collaborations include partnerships with Comme des Garçons, Tyler, the Creator, and golf le Fleur.

Overall, Converse is a brand that has stood the test of time. Its sneakers and apparel have become cultural icons, and the company's collaborations are always highly anticipated. Converse continues to innovate and evolve, while also staying true to its roots and history as an American footwear and apparel brand.
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3. Writing the Title:
- Summarize the main issue you have experienced with Converse in the 'Complaint Title' section.

4. Detailing the Experience:
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- Mention key areas such as transactions, nature of the issue, steps taken to resolve the problem, personal impact, etc.

5. Attaching Supporting Documents:
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6. Filing Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses incurred.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking from Converse.

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8. Submission Process:
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9. Post-Submission Actions:
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Ensure that you follow these steps carefully to effectively file a complaint or review about Converse on ComplaintsBoard.com.

Overview of Converse complaint handling

Converse reviews first appeared on Complaints Board on Feb 15, 2023. The latest review Issue with Run Star Sneakers was posted on Jul 25, 2024. The latest complaint Despite repeatedly informing their representatives that there are numerous errors on their size chart, they have not fixed them was resolved on Mar 16, 2023. Converse has an average consumer rating of 4 stars from 38 reviews. Converse has resolved 11 complaints.
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  1. Converse Contacts

  2. Converse phone numbers
    +1 (800) 428-2667
    +1 (800) 428-2667
    Click up if you have successfully reached Converse by calling +1 (800) 428-2667 phone number 1 1 users reported that they have successfully reached Converse by calling +1 (800) 428-2667 phone number Click down if you have unsuccessfully reached Converse by calling +1 (800) 428-2667 phone number 0 0 users reported that they have UNsuccessfully reached Converse by calling +1 (800) 428-2667 phone number
    +44 20 8962 1440
    +44 20 8962 1440
    Click up if you have successfully reached Converse by calling +44 20 8962 1440 phone number 0 0 users reported that they have successfully reached Converse by calling +44 20 8962 1440 phone number Click down if you have unsuccessfully reached Converse by calling +44 20 8962 1440 phone number 1 1 users reported that they have UNsuccessfully reached Converse by calling +44 20 8962 1440 phone number
  3. Converse address
    1 Lovejoy Wharf, Boston, Massachusetts, 02114-2114, United States
  4. Converse social media
  5. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024
Converse Category
Converse is ranked 4 among 120 companies in the Footwear category

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