Menu
For Business Write a review File a complaint
CB Fast Food Chains Dairy Queen praying to the porcelain god after cake
Dairy Queen

Dairy Queen review: praying to the porcelain god after cake 116

U
Author of the review
12:00 am EDT
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Mr. Kummer, my mother, Angela, forwarded your email, addressed to my sister, Samantha, to me.

When we were children, my grandmother and Grandfather used to drive from out of state to pick up my brother, sister and I so that we could spend some of our summer vacation with them. Being children, we could never wait until half way through the trip because they would always stop at Dairy Queen to get us a treat, and so they could rest a bit. We loved it. Over the years I have taken my children to DQ and paid the higher prices because of the nostalgic memories I have of going to DQ as a child. Unfortunately, because of the literal and figurative bad taste this has left in my mouth, this will no longer be the case.

I am contacting you to say that we are very disappointed in your establishment.

The Elderly woman you refer to is my grandmother. She has gone to Dairy Queen to get an ice cream cake for all of our birthdays ever since she tried one about 2 years ago. She loves them, says she has never had anything so good.

All of this is why the moldy cake and rude treatment has come as such a great disappointment to her.

I understand that ice cream will not mold in the freezer. It was not the ice cream that was moldy, it was the crumbly cookie in the center. I also understand that the cookie portion probably did not mold in the freezer, it is my opinion that it was foul when it was used to make the cake.

This may not have been noticed when the cake was made because the odor was faint until you got a bite close to your nose. It was not visibly moldy, but there was a very pungent moldy flavor.

In your email you stated that you and your staff enjoyed eating the cake we returned. I hope that you are all feeling well. My husband ate a few bites before he got to a portion of the cake that had the foul flavor. It wasn't long after that and he started feeling a little sick. After the short, cakeless festivities, I took him home and he was feeling worse. Shortly after, he was in the bathroom praying to the porcelain god. About an hour after he had evacuated the entire contents of his stomach, he felt much better.

The birthday cake was in fact beautifully decorated and went straight into the freezer after a 10 minute trip from your DQ to my grandmothers house. It was in her deep freeze for about 3 days.

The center could not have molded from being out of the freezer, the entire cake would have melted in the time it would have taken for that to happen.

A gift certificate in the amount of our purchase is in fact a gesture of good will and is appreciated, but, this did us no good in the celebrations of the day. We were not willing to take the chance that the same batch of cookie center might have been used in one of these cakes made so close to the same time.

I am glad to hear that the employee has been disciplined for the rude behavior and that you will continue to train and re-train your employees in customer service. The same with the sanitation issues we described.

I have a hard time understanding why you agree with the sanitation issues but disagree about the state of the birthday cake.

Best Regards,
Kerri & Jim, Josh, Anna, Angela, Samantha, Tim, Margie, Harry, Jody, Randy, Tony, Candice

116 comments
Add a comment
M
M
Ms.Lady valerie
US
Sep 05, 2018 1:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I ask someone to look into this matter, please. In Stuckeys DQ. The cashier in the dairy queen, swiped my credit card with paper. Please tell me this did not happen. Date is 11-11-17; Time is 15:35

K
K
Kenneth Juranek
US
Sep 05, 2018 8:00 pm EDT

I ordered the trio brisket street tacos for $4.99. They were a joke. The three tacos was about the size of just one taco at other eating places. I think I left
hungrier than before I ordered them. Rip off.

T
T
Theresa Marie Harold
US
Sep 05, 2018 8:11 pm EDT

We was at Dairy Queen to have lunch. When we sat down we say some dead roaches on the back of the seating ledge. We reported it to the employee he swept them off the ledge into the floor and said we know there is a problem and it is being taken care of and walked away. This place should be shut down.

R
R
Raiyan
CA
Sep 06, 2018 12:17 am EDT

to marketing department:
I prefer no wheat:Quinoa flakes/flour & eggs. Dairy/lactose free. Add also sugar free cake option to diabetics.Low glucose.
I myself dress as female. I am trangendred. Hope to see more alternative workforce within Dairy queen applicants.

U
U
UtnxJkvkd Abpntxyuu
US
Sep 06, 2018 1:31 am EDT

Smelled like rotting milk. Sour. It wasn't terrible but it was enough for my daughters to notice too. Not sure if it's a problem with cleaning procedures or what but I've been working in the food business for years including a cold stone and this isn't normal. Also very surprised to see such heavy makeup and hair down...

J
J
Judybenson
US
Sep 10, 2018 9:14 am EDT

Why is this only mid October and you can no longer get the pumpkin pie blizzard... really, pumpkin season just started. This special blizzard should at least run through to November if not through the entire month.

T
T
TaylorC
US
Sep 10, 2018 10:37 am EDT

This will be the last time I buy from this DQ. It's impossible to purchase a blizzard that isn't melted. That's why the employees don't do the "flip", they know how much of a mess it'll already make in my car and all over me; let alone their drive-thru window. I don't even live 5mins from this DQ, so I can't blame the heat.

View 0 more photos
E
E
Elizabeth jares
US
Sep 10, 2018 6:18 pm EDT

I went to eat at dairy queen in hallettsville texas and there was a roach came out of my food. It took 45 mins to get to me and the staff and the general manager was rude. I will never go there again.

E
E
Ecries76
US
Sep 10, 2018 11:14 pm EDT

We ordered tacos and steak fingers basket. The taco meat was rotten or something wrong with it I almost puked taking a bite. And my husband feels sick from it. Will no longer eat here. Them serving bad meat could kill or hurt someone. Other then that they were polite and fast. But meat needs to be checked. And steak fingers had odd flavor

S
S
Spider01
US
Sep 11, 2018 2:52 am EDT

Walking into DQ in Kewaskum, I happened to notice this sign that surprised me. Just wondering what DQ Headquarters' stance is on this and whether they support this attitude or not? Please let me and your customers know where you stand on this topic and how individual DQ franchises are encouraged to post their individual beliefs and prejudices.

View 0 more photos
A
A
aziz moussa
US
Sep 11, 2018 5:43 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tonight I went to get a couple blizzard. After I received the first one and paid for them, I have to ask the lady where the second one was that I asked and paid for. And that's when she decided to be rude in here way to ask me to wait.

D
D
Donna Landt
US
Sep 11, 2018 7:22 am EDT

Stopped at DQ drive through at 2:25pm today. Took my order home, my chicken strips were dry and chewy, couldn't eat them, fries were not deep fried enough. Also my turkey bolt sandwich wasn't warm either, and the ink for the receipt was bad, can't read the 19 digit no. for survey, i payed $15.61 and threw most of lunch away, i could eat the toast

M
M
momulin
US
Sep 18, 2018 11:28 am EDT

We made a purhase on 09/07/2018 at the Elkhart In store. I went to do the survery and could't complete it. It said unpond the information I wrote in It could not be compeleted. This is not right. I'm thinking someone else already used this code. What can I do now?

View 0 more photos
A
A
Alexander Rogers
US
Sep 18, 2018 2:29 pm EDT

I got 2 blizzards and 2 shakes the shakes were like water and the blizzards were over flowing out of the cups so i went back to get a refund or something else a the employee that helped me got snotty and was very rude never again am i going to a dq and it also got all over my passenger car seat and i just detailed my car very unprofessional

View 0 more photos
J
J
Jerry Spears
US
Sep 18, 2018 4:12 pm EDT

9/8 I visited the DQ and I was shocked by the explicit language and body language of the Manager, name tag Tiffany... I have never heard such abusive language spoke to a person as she did to that employee, the employee was calm considering the verbal abuse, I was so shocked/ appalled by the abuse and harassment I left without making a purchase.

Q
Q
Queen 2304
US
Sep 18, 2018 8:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

[censored]ing [censored]es! i was inna car accident but i couldnt make it to my bestfriend bday party cause yall cakes are too damn small! i have 62.9 billion dollars and i will sue and shut your whole company down! now if u dont give me free stuff and fix ur products youll be hearing from my lawyers -email me back asap or there will be consequences

G
G
Gina blann
US
Sep 18, 2018 9:19 pm EDT

Ordered food paid. Waited 30 minutes. No food. Got money back and left. 2 guys making food in the back did not know what they were doing! Other people were waiting longer than us. They got their food as we were leaving. Worst dairy queen I've ever been to!

V
V
Vanessahndz2727
US
Sep 19, 2018 1:44 am EDT

We stopped by the dairy queen located at 7922 culrbra rd and the food and service was great. The temperature of the food was hot and veggies on burger was fresh! Defiantly recommend coming to this location if you are looking for an overall good experience.

View 0 more photos
K
K
kinghorn
US
Sep 19, 2018 2:46 am EDT

Very rude to her co-workers, sits in the office while customers need to be waited on, very bad hygiene, will not lead by example wants other employees to do her work for, doesn't know all of the required skills to preform the Job she has.

N
N
123name
US
Sep 19, 2018 10:35 am EDT

Big Stone Gap va Dairy Queen is serving raw chicken and ice cream with live roaches in it. I will never eat from there again. They have there favorite poeple and the cooks flirt with the girls that work up front. They will feel on the girls up front. This dairy Queen needs to be shut down ASAP... NO ONE EAT FROM HERE

J
J
Jordynnnnn
US
Sep 20, 2018 12:14 am EDT

The workers at old orchard beach do not hand the ice creams upside down like it says on the commercial

M
M
Matt may
US
Sep 20, 2018 2:59 am EDT

Hello.I enjoy dq burgers very much and regularly.however the last 2 burgers I got tasted beefy and they would not r replace.

N
N
Nicky Ward1353366
US
Oct 02, 2018 5:32 pm EDT

I order a peanut buster parfait with brownies and I got a small hot fudge Sunday with brownies and was charged for the parfait and the lady taking my order told me I was wrong with what I ordered then I was told I was wrong and how could I know what I was getting what I wanted.

View 0 more photos
Y
Y
Your average person
US
Oct 14, 2018 9:16 am EDT

They're playing inappropriate rap music in here and there is a table full of children here. The music is cussing and talking in depth about sexual topics and it's uncomfortable.

L
L
Linda Lenzner
US
Oct 14, 2018 3:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

My sandwich smelled and tasted terrible. Both the sandwich and nuggets were very very greasy. It was a terrible dining experience.

A
A
90807060
US
Oct 15, 2018 3:15 pm EDT

When I was in the store a couple days ago. The owner had his finger pointed in one of the employees faces screaming at her called her a b****and a c***in front of everyone in the store.

C
C
chase clem
US
Oct 21, 2018 1:59 pm EDT

We waited in line for every like 15 min and and we ordered blizzards and when we pulled up our blizzards were melted except for one and she flipped it but not the others and we tried to
Tell her that we want a new one and she shut the window on us and walked away

K
K
Kat Houston
US
Oct 21, 2018 8:36 pm EDT

I think it is ridiculous that this product is only available for one month of the summer. You should make this available to customers year round! It is the only thing I like on the menu so you will definitely be losing service until next year.

C
C
cthweatt138
US
Oct 22, 2018 4:49 am EDT

Kelsey at the Virginia Ave Dairy Queen in Lexington Ky was very rude. I asked for a plain cheeseburger and she rudely asked what I wanted on it. Then, I got to the window and she didn't say a word to me other than the amount I owed. I got my food and the fries were literally hard as a rock. The service was awful as well as the food.

A
A
Alex69
US
Oct 22, 2018 9:27 am EDT

I went to the the DQ in Ravenswood WV and ordered a kid sized vanilla cone, but the server had a hard time understanding what that meant. She assumed that I was trying to order a small cone, and when I tried to correct the mistake, she still didn't get it. I'm not sure why this was so difficult when kid sizes are clearly spelled out on the menu.

R
R
Rjtgibbs
US
Oct 22, 2018 10:31 am EDT

When visiting the Lafayette DQthis evening we ordered three new salted caramel blonde blizzards via the drive thru. Upon returning home we realized we received three heath bar blizzards. Very disappointed.

G
G
G wash
US
Oct 22, 2018 1:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

My wife and I ordered two Banana splits, we dined inside when we returned to the table with our order the ice cream was already melted in the cup. Wow shouldn't we have gotten a malt with a straw

J
J
Jodi74
CA
Oct 22, 2018 2:28 pm EDT

Is it mandatory for a DQ restaurant to give out the coupons if you don't want the ice cream right away? We have been to many DQ and I went to the one in Summerland B. C and they don't give them out and the other two DQ the Manger owns doesn't either. So now we have to drive Penticton which is 15mins away. I think it's unfair thanks

S
S
Shannon89
US
Oct 22, 2018 3:10 pm EDT

The blizzard me and my friend got we asked for extra stuff and it's not really mixed well like all the stuff on top and nothing on bottom . Was very dissatisfied and I won't be paying 8 dollars for two if it can't be mixed all the way through

M
M
myself❤🤙🏼
US
Oct 23, 2018 1:02 am EDT

my mother was trying to make a suggestion about the hours paper on the door, some workers started having an attitude with her. a pregnant worker walked over when she had no being in their conversation, and started giving her an unnecessary attitude then walked away rolling her eyes and throwing her fist.

J
J
Jknaub12
US
Oct 23, 2018 1:22 am EDT

After seeing advertisment on TV about the $5.00 meals took the family for dinner and come to find out that it only is available from 11 am to 4 pm. Either you need to change your commercials on TV or have $5.00 meals all day.

P
P
Paul Eugene Speer
US
Oct 23, 2018 3:14 am EDT

I live in Pana Illinois. Me and my wife and kids love to go to Dairy Queen. My wife likes the watermelon slushie freeze and cotton candy blizzards. For over a month they have been out of watermelon flavor. And tonight being our anniversary night I wanted to surprise her with a cotton candy blizzard also out of stock... very upsetting!

M
M
Marciamos
US
Oct 23, 2018 3:24 am EDT

Are you serious. Asked for whipped cream and they charged us .50. and this is what I got. Almost sent it back. Truly unhappy experience.

View 0 more photos
R
R
Robbin Rodney Hannah
US
Oct 23, 2018 3:56 am EDT

The dairy queen in Magee, Ms is so nasty ..Their are fly a every where all on the tables.. Teenagers standing around talking, which they could have cleaned the tables, sweeped the floor where there was food, picked up napkins off the floor... My daughters ate there today and the food was horrible...

D
D
dennis h downs
CA
Oct 28, 2018 7:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I ordered my lunch, was all good until I found a 7-8 " hair in my fries as I was rating, not very pleasant.maybe hair nets and hats should be needed.thanks dennis

  1. Dairy Queen Contacts

  2. Dairy Queen phone numbers
    +1 (866) 793-7582
    +1 (866) 793-7582
    Click up if you have successfully reached Dairy Queen by calling +1 (866) 793-7582 phone number 0 0 users reported that they have successfully reached Dairy Queen by calling +1 (866) 793-7582 phone number Click down if you have unsuccessfully reached Dairy Queen by calling +1 (866) 793-7582 phone number 0 0 users reported that they have UNsuccessfully reached Dairy Queen by calling +1 (866) 793-7582 phone number
    Fan Relations Specialist
    +1 (952) 830-0200
    +1 (952) 830-0200
    Click up if you have successfully reached Dairy Queen by calling +1 (952) 830-0200 phone number 0 0 users reported that they have successfully reached Dairy Queen by calling +1 (952) 830-0200 phone number Click down if you have unsuccessfully reached Dairy Queen by calling +1 (952) 830-0200 phone number 0 0 users reported that they have UNsuccessfully reached Dairy Queen by calling +1 (952) 830-0200 phone number
    USA & International
    +1 (905) 639-1492
    +1 (905) 639-1492
    Click up if you have successfully reached Dairy Queen by calling +1 (905) 639-1492 phone number 0 0 users reported that they have successfully reached Dairy Queen by calling +1 (905) 639-1492 phone number Click down if you have unsuccessfully reached Dairy Queen by calling +1 (905) 639-1492 phone number 0 0 users reported that they have UNsuccessfully reached Dairy Queen by calling +1 (905) 639-1492 phone number
    Canada
    +973 17 253 032
    +973 17 253 032
    Click up if you have successfully reached Dairy Queen by calling +973 17 253 032 phone number 1 1 users reported that they have successfully reached Dairy Queen by calling +973 17 253 032 phone number Click down if you have unsuccessfully reached Dairy Queen by calling +973 17 253 032 phone number 1 1 users reported that they have UNsuccessfully reached Dairy Queen by calling +973 17 253 032 phone number
    Bahrain
    +855 23 883 488
    +855 23 883 488
    Click up if you have successfully reached Dairy Queen by calling +855 23 883 488 phone number 1 1 users reported that they have successfully reached Dairy Queen by calling +855 23 883 488 phone number Click down if you have unsuccessfully reached Dairy Queen by calling +855 23 883 488 phone number 1 1 users reported that they have UNsuccessfully reached Dairy Queen by calling +855 23 883 488 phone number
    Cambodia
    +62 216 313 309
    +62 216 313 309
    Click up if you have successfully reached Dairy Queen by calling +62 216 313 309 phone number 1 1 users reported that they have successfully reached Dairy Queen by calling +62 216 313 309 phone number Click down if you have unsuccessfully reached Dairy Queen by calling +62 216 313 309 phone number 2 2 users reported that they have UNsuccessfully reached Dairy Queen by calling +62 216 313 309 phone number
    Indonesia
    +962 65 800 222
    +962 65 800 222
    Click up if you have successfully reached Dairy Queen by calling +962 65 800 222 phone number 1 1 users reported that they have successfully reached Dairy Queen by calling +962 65 800 222 phone number Click down if you have unsuccessfully reached Dairy Queen by calling +962 65 800 222 phone number 2 2 users reported that they have UNsuccessfully reached Dairy Queen by calling +962 65 800 222 phone number
    Jordan
    +965 69 632 594
    +965 69 632 594
    Click up if you have successfully reached Dairy Queen by calling +965 69 632 594 phone number 1 1 users reported that they have successfully reached Dairy Queen by calling +965 69 632 594 phone number Click down if you have unsuccessfully reached Dairy Queen by calling +965 69 632 594 phone number 1 1 users reported that they have UNsuccessfully reached Dairy Queen by calling +965 69 632 594 phone number
    Kuwait
    +856 21 513 206
    +856 21 513 206
    Click up if you have successfully reached Dairy Queen by calling +856 21 513 206 phone number 2 2 users reported that they have successfully reached Dairy Queen by calling +856 21 513 206 phone number Click down if you have unsuccessfully reached Dairy Queen by calling +856 21 513 206 phone number 1 1 users reported that they have UNsuccessfully reached Dairy Queen by calling +856 21 513 206 phone number
    33%
    Confidence score
    Laos
    +966 112 155 111
    +966 112 155 111
    Click up if you have successfully reached Dairy Queen by calling +966 112 155 111 phone number 1 1 users reported that they have successfully reached Dairy Queen by calling +966 112 155 111 phone number Click down if you have unsuccessfully reached Dairy Queen by calling +966 112 155 111 phone number 2 2 users reported that they have UNsuccessfully reached Dairy Queen by calling +966 112 155 111 phone number
    Saudi Arabia
    +84 838 206 525
    +84 838 206 525
    Click up if you have successfully reached Dairy Queen by calling +84 838 206 525 phone number 1 1 users reported that they have successfully reached Dairy Queen by calling +84 838 206 525 phone number Click down if you have unsuccessfully reached Dairy Queen by calling +84 838 206 525 phone number 1 1 users reported that they have UNsuccessfully reached Dairy Queen by calling +84 838 206 525 phone number
    Vietnam
    +1 (866) 793-7582
    +1 (866) 793-7582
    Click up if you have successfully reached Dairy Queen by calling +1 (866) 793-7582 phone number 0 0 users reported that they have successfully reached Dairy Queen by calling +1 (866) 793-7582 phone number Click down if you have unsuccessfully reached Dairy Queen by calling +1 (866) 793-7582 phone number 0 0 users reported that they have UNsuccessfully reached Dairy Queen by calling +1 (866) 793-7582 phone number
    More phone numbers
  3. Dairy Queen emails
  4. Dairy Queen address
    8331 Norman Center Drive, Minneapolis, Minnesota, 55437, United States
  5. Dairy Queen social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024
Dairy Queen Category
Dairy Queen is ranked 11 among 60 companies in the Fast Food Chains category