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Esso
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1.3 2 Reviews 448 Complaints
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Esso Complaints 448

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H
11:47 pm EDT
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Esso fraud from cashier keeping OUR receipts for her own use

I have gotten gas at Esso in Kazabazua Quebec 357 Rte. 105 for years and its been happening for a while now...its been brought to the managements attention but seen she's a good friend she's not getting fired. Its shameful that this older lady (Irene) who works the early morning shift is getting away with fraud of the Esso points. She has been seen and heard asking for the peoples (I believe they are local ? not sure) but she is asking them for their receipts and will give them a free coffee (again stealing from the owner). There is always a sign for help ...but locals will not work there because of this lady. Why is she let away with this ...at our expense. If I don't want a card why should I give her my points to redeem ? She's been seen putting receipts in the drawer behind the counter. Its a sad and dirty place anyway...to bad its bringing the Esso name down.

Desired outcome: Fire this lady....its Fraud

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B
6:03 pm EDT
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Hi I would like to register a human rights discrimination complaint against an Esso clerk at the gas bar at 618 Colborne St. in Brantford, Ontario, Canada. The incident took place this morning, Thursday, March26, 2021 at approximately 5:30 am. Upon entering the store to purchase gas, I was yelled at in a rude and unprofessional manner to wear a mask or be...

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S
8:28 pm EDT

Esso Reader board hasn't worked for over three years!!

Hey, how hard is it to replace parts or just turn on a simple esso reader board! Why is it necessary to complain time and time again! Fix it or tear it down! We need to see the price of gas so we can decide whos got the best price!
How long does it take to fix a reader board three years?
Esso, at sea bird island, agassiz, b.c. hwyway 7
Get the effffen thing fixed!
Why have a complaint section if you dont even take our complaints seriously! Three years blank or spotty use?

Desired outcome: Get the reader fixed for good or install a new one and turn the damn thing on!

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Update by Sharon Francis
Mar 16, 2021 8:36 pm EDT

This complaint process is a laugh just fix the reader board or replace it so it works has been blank for over three years? Why?
Esso seaboard island, agassiz, b.c. lougheed highway
Fix it for once or replace it if the reader board is a lemon! We want to know what the price of gas is as we pass at 90 k
This us my imp tenth time [censored]ing about this small minor problem!
Wheres the company rep that supposed to oversee your shops!?
Not impressed, pissed off it taken so long to fix a simple problem somebody is NOT doing their job!

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M
2:58 pm EST
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I purchased 2 luxury car washes at Esso in Renfrew with the understanding it was okay to go beyond the 3 months. At the time of purchase I flat out said it was not worth my bother to buy if it had the time constraints. The worker said it would be okay to go longer. I get the tickets were purchased sometime ago, I never planned on it being this long, the...

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S
2:05 pm EDT

Esso Gift card rip off

Esso gift card .2 of my 5 gift card were empty

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9:37 am EST
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Esso Gas card rip off

On Saturday, December 19 at approximately 12:00 I went into the Esso Station on the corner of Highway #3 and Highway #140 in the city of Port Colborne to buy a gift card for my son-in-law for Christmas. I paid cash for a $50 card and left without a receipt (not smart). My son-in-law tried to use it on December 28 and it was empty! I don't expect a refund because I wasn't smart enough to get a receipt, but I wanted you to be aware of the actions of your employees.
Pat McIntyre
2518hwy 3
Port Colborne Ontario
L3K 5V3
[protected]@gmail.com

Desired outcome: Emlpoyees that dont rip customers off

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7:00 pm EST
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Jan8th 5 : 42 pm, got gas and bought car wash, car wash broke as soon as it started, I was trapped and had to call the attendant to let me out. He did not apologize and said he was serving customers and would come after. I pointed out that I was a customer, and trapped in the car was and need his help. After 10 minute he finally came and let me out. Still...

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11:30 pm EST

Esso Point system no phone # in there system tried a couple of times we just left..

You think ya go to the store to buy food for yourself you take your stuff too the counter the attendant ask for your phone # you give it to him he punches that number into the so called machine that they have and before you know it it magically disappears.. The station at the corner at 64th ave and scott rd in surrey bc canada beware of this store as they won't honor whites or native people, only cater to their own... There so called points system is slow as so is the workers who operate that store. If the #is not in that system then how did I get the points before I have been attending this store for 2 years

Desired outcome: all we want is for esso to reslove this .

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12:49 pm EST
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On Dec 9, at around 10:10 PM I went and pump gas in 80 Colborne St West, Brantford. It was in the time they switched to prepaid. But I had already paid in store a few minutes before. I went out to pump gas in my car, but it didn't let me. So I went in store again. There was this Asian lady who seemed to be so confused. She kept figuring it out on the screen...

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12:05 pm EST
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Purchased a premium wash and it barely cleaned my car and they don't give enough time for you to dry off the water so all that money I spent for the wax and the spot free rinse my car still looks bad. And I paid 14 dollars for this! I've had a lot of car washes and it appears that they may be changed the way the process is done they use too spot free rinse...

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9:22 pm EDT
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We got our car washed at super wash at ESSO on 5585 Winston Churchill road, the wash turned out to be very bad. We got to know once we reached home and saw dust on the car. We returned to the ESSO station and complained, however a cust service associate - Kishan examined the car and said this is how it looks on black coloured car. Also he mentioned that...

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S
2:12 pm EDT

Esso Touch less car wash

I purchased a full wash with my fuel purchase on Oct 2, 2020. The wash did not clean the surface at all. It rinsed the loose dust off but left all residue behind. The spotted dirt left behind is considerable. I returned to the store and they credited me with a free Full wash Which I did immediately. It still did not clean the surface at all.
I am not happy spending twelve dollars for a wash and the car is a dirty as it was to start with. Picture attached not the best due to sunlight. However it was taken after the second wash.

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S
4:38 pm EDT

Esso My card was charge twice

On Sept 7, 2020 I purchase gas at your station in London ONT. (940 Hamilton Rd East London). I went inside to pay for my gas using my debit card, I tap once but was charged twice. I called the location to inform them, and I was told to send the information, I did that and got nothing back. I'm appealing to the company to look into this as the POS may have a glitch and that's the reason for the double charge. The amount of my gas was $60.01.
Thank you, and I hope to hear back from your department as soon as possible with some positive outcome.

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4:22 am EDT
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A man with a black baton chased me out of the store after I went inside carrying a couple plastic bottles most of which were already empty in my plastic bag. Asked if I had cash, I said I did and I was walking around the store a bit as he asked. Got told to leave and did, and the man held a black baton towards me. He then told me to go home and go away even...

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6:39 pm EDT
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My name is Holly Giugovaz, my phone number is [protected]. I want to report an incident happened today (June 29) at 80 Colborne St West, Brantford at noon. I live in the neighborhood of the esso gas station, so I usually go there to support their business. My family And I go there to pump gas, purchase cigarettes and grocery, and beverages multiple time...

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S
12:06 pm EDT
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Esso Points card

I travel through Deep River Ontario on a regular basis. Every time I go to the service station in Deep River they always say machine not working, or system down or whatever excuse they can come up with. Esso needs to put a sign saying we do not take points card at this location, then people can go somewhere else.I suggest you put someone in the store who can facatuliate customers. Why have a card if you cannot use it. In times like this cash is slim. I have had this card for years and this is the only place this happens on a regular basis.

Thank you,

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8:13 pm EDT
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Hi, it seems forever since you launched the Optimum Rewards Points accumulation and the the acceptance of typing in your phone number at the pump at teh below station has not worked...inputing our main number which has be confirmed as the right number by Optimum. Then you go inside, wait in a line and mention it to the staff...and then they say it ha...

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5:40 pm EDT
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I would like to complain about litter scattered all over this particular Esso gas station on its property. There is no daily cleaning/sweeping of the area being done. I have personally spoken to the manager there, and he responded "They are trying to clean", but because i live the neighbourhood very close by, i see that nothing is being done every day. They...

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8:34 pm EDT
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I was waiting to use the washroom but the attendant he did not allow me to use it and he misbehaved with me and locked the washroom while i was their

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1:26 pm EST
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[protected] 10am. I'm old man and I'm Esso customer more than 10 years. Today I have some problem to input washing code in a new washing station on Esso gas station. I've pressed Help. The Esso guy come and start yelling at me that I do not read instruction. Instruction was printed in blue tape and scotched on the top of washing station - very difficult to...

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About Esso

Screenshot Esso
Esso, a subsidiary of ExxonMobil, is a Canadian petroleum brand offering a range of products including gasoline, diesel, and motor oil. They operate a network of service stations across Canada, providing fuel, car washes, and convenience store items. Esso also offers loyalty programs and business fleet services.
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

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- Summarize the main issue you have with Esso in the 'Complaint Title' section. Be concise but descriptive.

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- Provide detailed information about your experience with Esso. Mention key areas of concern, any relevant transactions, steps taken to resolve the issue, personal impact, and the company's response.

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Overview of Esso complaint handling

Esso reviews first appeared on Complaints Board on Jul 14, 2008. The latest review Disappointing Experience with Esso Gift Cards was posted on May 15, 2024. The latest complaint Employee behavior was resolved on Sep 06, 2020. Esso has an average consumer rating of 1 stars from 450 reviews. Esso has resolved 32 complaints.
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  1. Esso Contacts

  2. Esso phone numbers
    +1 (800) 243-9966
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  3. Esso emails
  4. Esso address
    P. O. Box 4654, Houston, Texas, 77210, United States
  5. Esso social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 18, 2024
Esso Category
Esso is ranked 23 among 46 companies in the Automotive Fueling and Charging category

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