Hillarys Blinds review: Shutter fitting

HI, I would like to make an official complaint regarding some shutters that were due to get fitted on Thursday the 31/08/2023 by your fitter Ryan. I had booked a days holiday from work for this, the time slot was booked between 3 and 6pm.

I waited until 5pm before contacting Hillary's and I was told they would contact the fitter for me as he might be running late, They couldn't contact him so I was told that they had left him a voice message and email to contact me I didn't hear anything that evening. So the next day I contacted the office again and explained the situation, they apologised and said they would try to contact the fitter and again his phone went onto voice mail and again they left him a voice message and email to contact me as a matter of urgency, they then asked me to call back if I hadn't heard anything, as I didn't hear anything I called the office again after lunch and was told they were going to escalate the complaint to his manager, I again explained that I had booked a days holiday for this fitting and would I be compensated, she said would see what she could do and also make a note of our conversation. Later that evening I received a text message from Ryan the fitter just saying he would be fitting my shutter on Tuesday the 5/9/2023. I replied saying this was not good enough as with my job I cant just book time off at short notice, I then asked him for a full refund for the shutter, as I am not happy with the service. Just to finish, if you check your history records I have been a customer with Hillarys blinds for many years but I feel I have been let down this time. Thank you Mr Austin