Jack In The Box’s earns a 1.3-star rating from 900 reviews, showing that the majority of fast food diners are dissatisfied with their meals.
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Male drive through window clerk
5/30/2023 Approximate Time: 10:30 AM California Time Jack in The Box Young male Hispanic employee working at the drive through window was rude discourteous and unprofessional. This location has a history of making white people just set in line for extended periods before taking their orders. Even though the workers are standing there looking at your...
Read full review of Jack In The BoxDrive thru worker/asst manager
On 05/29/2023 I went to Jack n Box on John T White Rd in Fort Worth Texas in the drive thru and I made my order got to the window and I didn’t get what I order and the Mexican lady tried to argue me down stating that I didn’t order that but I had my order written down on a piece of paper but she act like she didn’t understand n want to see my order so she...
Read full review of Jack In The BoxTaco's with cabbage
I ordered 8 regular tacos at your 1451 De Anza blvd location and they are putting Cabbage instead of lettuce in your tacos! Also order value fries that were luke warm. Worst experience Ever at this location that I've been coming to for years now... They didn't provide a receipt but here is a copy/paste from my credit card- May 17, 2023 JACK IN THE BOX 0490 $9.22
Read full review of Jack In The BoxRude service
I was at the South Post Oak location #391 on [protected] at 6:14pm. When I pulled up to the drive thru I told the guy I wanted a plain Jumbo Jack with cheese only and 4 tacos. He asked me 3 times what I wanted and then asked was it right on the screen. I told him the screen was only showing my that the store was hiring. So he told me the price and I drove...
Read full review of Jack In The BoxRibeye burger
My name is Michelle, I'm writing today because of the new sandwich, there was something missing but I was having a hard time figuring it out, with all the veggies it seemed it still needed more, I asked my husband what was missing? The most important sauce! A1! Is missing, my sandwich was dry, no ketchup, mustard, one small line of mayo, yuck terrible, the meat reminded me of Buffalo when I was in Texas, sauce it up please. Thank you for reading
Desired outcome: Hot juicy
Service
I often go to Jack In The Box for my lunch break and the cashier lady who’s working the drive thru and I’ve been seeing lately told me to order “real food” next time and suggested me go order the chicken teriyaki rice bowl.. I always order 2 tacos and 5 piece nuggets because I like it. I’m offended because I’m Asian and I’m skinny to be judged and looked down upon for what I eat as paying customer.
Desired outcome: Fix this
My issue is I ordered a ribeye sandwich combo with no mayo & onions on the sandwich. I received mayo on the sandwich & I am allergic to mayo & onion.
I made a order on May 10 @ 6:25 pm. My order was no mayo or onion & once I made it home I had mayo on my sandwich. I am allergic so I was not able to eat my dinner. The person who took my order name was Lequish. I am definitely upset about this because I told her no onion & mayo. Can someone please contact me at [protected], my name is Reunitia. Thank you!
Read full review of Jack In The BoxPoor service and unprofessional behaviors.
04/25
I went into the jack in the box on pleasant hill in contra costa county. I ordered my food. then waited 20 minutes to get it not knowing it was the wrong order. then I saw another employee come from the drive thru asking the lady wearing a mask with curly hair why its taking so long to get the orders for the drive thru, and this lady answered her with such harshness and bad attitude telling her that the drive thru can wait and that she had orders in the front that needed to get done. she was also blaming her for the wrong order that she gave out. I asked for a manager and she said she was in charge next to management. she was also rude to us. I don't know what was going on with this gal. the other employee kindly stepped up and apologized for the other gal. me and 3 other customers noticed this behavior. felt bad for the other employee working really hard and everything she put up with from this gal. she sure didn't act like a person in charge like she said she was.
please discipline this employee and let them know they can't behave like that.
its not good customer service. or professional for someone who is in charge.
Incorrect order/wait time
4.23.2023 Jack in the Box, 9065 FM-2920
Houston, TX 77375. Around 9:30 PM, my husband and I went to get dinner for the family, we had no issue ordering our food, but we waited over 30 minutes, several cars pulled out of line, and left. Then when I get my order, it's the order of the guy in front of us (he pulled away), after being assured it was our order, mind you, when I checked the order against the receipt, we realize that they didn't even give us our receipt... we got home to find it was not our order at all. We spent almost $40 on a dinner, that was horrible, and cold, it was too late to go back, but I would love a refund. I shall never go to that location again, we were so hungry and tired, the disappointment in our experience, left us going to bed, hungry.
FYI we ordered:
4 orders of your 2 tacos
2 Bacon Ultimate Cheeseburger Combo (Large)
1 Classic Buttery Jack Combo (Medium)
Desired outcome: Refund or replace the order.
Rude employee
I went to jack in the box at around 9 pm on april 22nd and placed my order which was the five piece chicken strip meal with a cherry coke, mozzarella sticks, and an oreo shake. When I received my order they forgot to hand me my shake and I drove off without realizing and then I noticed before I got back home which was only about five minutes away anyways so...
Read full review of Jack In The BoxSubstandard location you should remove your name from!
I wanted to inform you of the condition of one of your franchise locations. The store in DuPont, WA is beyond substandard conditions for your reputable name, I urge you to look into it! The food is unsafe, the staff is beyond unprofessional, and the condition of the restaurant is in disrepair. A few of the things I have personally encountered is: closure are random times (note on door or drive thru saying “be back in 10 mins”), frozen food served, people who are friends with staff just having out in the lobby, not having menu items.
Desired outcome: Investigate this location! Remove your franchise tag!
I'm complaining about my order the service was absolutely horrible and the food was completely wrong and so hard we couldn't even eat it
I ordered from Jack in The box on April 18th at 5:20 p.m. I spent $52.72 for delivery the delivery person was not the person that was supposed to deliver it they had a picture of a woman that was supposed to deliver and then said it was a male who was extremely rude I had to walk out in the cold down the road to go get it he wouldn't even help me bring up...
Read full review of Jack In The BoxFood/ customer services/ overall quality
Me and my dad is disabled, and never was accommodate!
There is a black African America girl there that is Rude, sarcastic and doesn’t take orders correctly but wants to laugh and at as if she is better than the next. Im pretty sure she only have a food handler card to be working there and have no experience on customer services due to me and my being mistreated! Her attitude is not acceptable or professional! it is embarrassing for the company itself and she needs to be removed asap!
I had two minor children with me and my senior dad. We went and order food around 1pm through the drive-thru. My dad had ordered the #2 meal, my kids wanted a Junior bacon cheeseburger plain, five piece Charro, small sprite grape, and I had ordered one breakfast sandwich with no cheese, put to the side and the garlic butter sauce that’s on the number two and one displayed and advertise as the buttery jack, we had drove off, came back within two minutes, went inside to complain about how greasy the hamburger was for meal #2 and the there was witness inside. The restaurant have also stated, is messing up your jacket, sir, I never received any garlic sauce instead they substituted it for mayonnaise which don’t make sense who is mayonnaise with egg?
Due to the situation that was getting out of hand I left due the black girl provoking me to come out of my character and wouldn’t give me her name or a receipt of my purchase due to me purchasing through low income food stamps to pay for my order
I am very dissatisfied, felt discriminated due to lack of information etc and felt that I was taking a advantage of due to her being a new worker not trying to completely understand and put in which she wants or assume to fit the mail when she is not eating or probably would not even order mayonnaise egg
This needs to be brought to the director attention due to how customers are getting mistreated and how there not getting the right quality of their they are paying for and all she want to do is laugh about the situation etc and try argue back when customers are not supposed to experience that when they the one in wrg. And really made me feel uncomfortable to eat the food why while to was working, I was on a time schedule to pick up my kids at 2pm in sb. County and due to me being pregnant and hungry I could not even eat! This is BAD,! I’m also requesting this situation to be expedited and I want my refund back because I never walked out the restaurant without my food
Desired outcome: Refund/ replacement or gift card Upon requested, willing to show the videos that I have for evidence of her, not wanting to give her name due to her actions and wanted to freeze up and be quiet all of a sudden that I took out my phone
breakfast sandwich from Jack In The BOx in Kelso, WA. Theere is only one, 104 N Minor Rd, 98626
We were at he Jack In The Box in Kelso. WA this morning, April 10, 2023, about noon. We ordered two breakfast sandwiches. One was OK, but this one was not edible. The attached photo is the sandwich,a Sausage and Egg Croissant, which was not appealing or appetizing. It is burnt, and was served flattened and smashed. We went through the drive thru, so I did not notice the appearance, or the fact it is overcooked and burnt,until we returned home. My husband tried a couple of bites, but in spite of being hungry, he could not finish it.
Desired outcome: I would like a refund. I don't think I can go back any time soon.
bad service
My husband and i went to jack in the box drive thru and got our order all wrong and when we checked at the window after lady handed us our food she snached our bags of food when we told her we had asked for curly fries and she had gave us regular fires when it was her mistake and she still charged us to exchange to curly fries we paid her extra money and snatched the money from my husbands hand that was very unprofessional took our regular fries out the bag and put curly fires in the bag and basically handed us the bag back with a very ugly attitude and then we get home and our food was horrible our tacos tasted old and nasty we spent alomst 27$ for nasty food and horrible customer service employee name sonia date 04/07/2023 time 11:22 am i have my recipt if needed
Access of stealing
Hi this Katrices Bates an employee at jack in box I'm being accused of stealing which I think it's the other way around by manager Dana. Of today, she wanted me to put money needed to be dropped in pocket because of me not n can't have manager pin to drop til she gets here. Would like if it gets looked into, I do not want to feel like the bad guy n isn't for a fact. I'm an awesome worker and love the job.
Desired outcome: Just for it to be looked into
Employee stole credit card info and attempted to use it twice!
I had lunch at the Jack in the Box at 16802 Stuebner Airline Rd, Spring, TX 77379 on March 24th. I used a credit card that I hadn't used in a few months for a meal. I received a text from the credit card company later that someone attempted to use the card online twice, since that meal purchase. They shut off the card, but I hate the fact that it was attempted.
Discrimination
I came inside the store and requested to use the restroom and the manager told me to purchase something I told her that I would after I use the restroom. I had already gone through the drive so there was no need for me to buy anything but that was the misjudgment she made and when I refused to buy anything she would not allow me to use the restroom and told me to get out of the store like I was some bum. Completely unacceptable. To be treated like that and I just needed to use the restroom.
Desired outcome: I would like an apology and for you to teach your employees to have better behavior about discrimination.
Pop corn chicken
I did the survey and explained that the popcorn chicken was so tough and crunchy that my dogs even couldn't eat it. Was told I'd be contacted and been 10 days and still no contact. Biggest waste of 11.33 ever. The staff is friendly, but that meal was horrible. I still have the receipt .. Location is Lawton Oklahoma, receipt number is 174, it was on 3/10/23 at 13:56...
Desired outcome: please refund or even send me a gift card. We do like some of your other products. But will never order popcorn chicken again.
Rude drive thru cashier.
Requested tacos to be dropped fresh @ drive thru. Yellow Powerade was served discolored because cashier mixed Powerade drink with my fanta orange. Asked what drink was I thought she mistakenly gave me tea rudely stated my Powerade. Disregarded my order fresh drop tacos tried give me premade got upset because we were watching her. Came window n said WHAT? We...
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Jack In The Box phone numbers+1 (858) 522-4716+1 (858) 522-4716Click up if you have successfully reached Jack In The Box by calling +1 (858) 522-4716 phone number 0 0 users reported that they have successfully reached Jack In The Box by calling +1 (858) 522-4716 phone number Click down if you have unsuccessfully reached Jack In The Box by calling +1 (858) 522-4716 phone number 0 0 users reported that they have UNsuccessfully reached Jack In The Box by calling +1 (858) 522-4716 phone number+1 (858) 571-2121+1 (858) 571-2121Click up if you have successfully reached Jack In The Box by calling +1 (858) 571-2121 phone number 4 4 users reported that they have successfully reached Jack In The Box by calling +1 (858) 571-2121 phone number Click down if you have unsuccessfully reached Jack In The Box by calling +1 (858) 571-2121 phone number 0 0 users reported that they have UNsuccessfully reached Jack In The Box by calling +1 (858) 571-2121 phone number+1 (928) 627-2276+1 (928) 627-2276Click up if you have successfully reached Jack In The Box by calling +1 (928) 627-2276 phone number 0 0 users reported that they have successfully reached Jack In The Box by calling +1 (928) 627-2276 phone number Click down if you have unsuccessfully reached Jack In The Box by calling +1 (928) 627-2276 phone number 0 0 users reported that they have UNsuccessfully reached Jack In The Box by calling +1 (928) 627-2276 phone number+1 (928) 722-5695+1 (928) 722-5695Click up if you have successfully reached Jack In The Box by calling +1 (928) 722-5695 phone number 0 0 users reported that they have successfully reached Jack In The Box by calling +1 (928) 722-5695 phone number Click down if you have unsuccessfully reached Jack In The Box by calling +1 (928) 722-5695 phone number 0 0 users reported that they have UNsuccessfully reached Jack In The Box by calling +1 (928) 722-5695 phone number
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Jack In The Box emailsmedia@jackinthebox.com100%Confidence score: 100%Support
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Jack In The Box address9330 Balboa Ave., San Diego, Washington, 92123-1516, United States
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Jack In The Box social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 30, 2024
Most discussed Jack In The Box complaints
Unsanitary food service!Recent comments about Jack In The Box company
The cold food and lack of personality from your staffOur Commitment
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