Panda Express’s earns a 1.2-star rating from 440 reviews, showing that the majority of fast-food enthusiasts are dissatisfied with their meals.
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Incorrect amount of food
On jan. 23rd 2021 I ordered $33.00 worth of food and was shorted product. I ordered 5 orders of egg rolls and only received 2 orders. It was disappointing to the family. They seal the bags and it is hard to check when you pick up food in the drive thru. Usually dont have a problem but to be short that many egg rolls I paid for is not right, especially since I am a regular customer. Roy Mast [protected] [protected]@yahoo.com
Read full review of Panda ExpressUnsanitary handling / placement of food / very poor customer service
I used to love Panda. I visited this store on 11/9/2020 @ about 8:30 pm and was the only patron there at that time. I was told that my entree would be made to order in 5 mins. I waited over 20 mins and got home to an incorrect order that looked like the expired remnant leftovers from the steam table. I filed a complaint and after no response and 2 email...
Products
Ordered 2 entree, the cream rangoons were cold, like they had been sitting out for awhile. The sweet and sour sauce there was barely any in the containers. We frequent this location about once a week. Since the doors have been closed and drive thru is the only way to order. We have noticed that the quality has gone down. We will give you one more chance to...
Read full review of Panda ExpressCustomer service is terrible here.
They [censored]* slammed the window at me as soon as I asked for the corporate number. The employee was giving me [censored] just because I changed my mind about my entree. The Manager either didn't speak English or she didn't give a [censored] (which I'm not surprised). I waited 45 min in line. I asked for my receipt it wasn't in my bag. This store really needs attention.
Service @ panda express lake nona
I, syeda haque placed an online order # [protected] of 2 bigger plate consisting two portion of teriyaki chicken and one portion of kung pao @ 3:22pm on 10/28/2020 and I was supposed to pick up at 3:35pm. When I entered the store there was no single customer but me and three employees (that I could see). So basically 3 employee (sitting and relaxing) for one...
Employee interaction
1. Discrimination against the elderly in all aspects of your interaction, 2. Pegging at the register for money when trying to pay for your food. 3. Turning on really loud kitchen equipment so you can't communicate with the order preparer. It was just a horrible experience it was as if they did not want anyone over the age of 60 in their food establishment.
Read full review of Panda ExpressFood and delivery
Our order was delivered with 4 of the food containers wide open in the bag. Ordered: 2 chow main, 1 large firecracker shrimp, 1 large orange chicken, 1 large veggie roll and a small brocolli beef. Got: 2 chow main, 2 large shrimp (1 box the shrimp was gross GOOEY like snot ), 1 small brocolli beef and four TINY and SOGGY egg rolls. ALL COLD. Also...I found a HAIR in the shrimp! YUCK!
WE DID NOT EAT OUR MEAL BECAUSE OF FOOD CONTAMINATION! I expect a FULL REFUND for my order; I will bring the food (and the HAIR) back if necessary. Order#[protected]
manager attitude towards me and my family
We asked for an item for our 3 yr old and there was none. We were told they can make it in 5 min.. 10m later my wife asked the manager how long till it was ready and he replied / 5 min after the cook gets started like we already told you... WTF! You better make this right or we will, including all of our friends Never return to Panda Express. Flavio Flores [protected]@yahoo.com
Read full review of Panda Expressservice
I ordered a catering order with this location for the second time. Went with the 12-16 trays including 2 sides 2 entry's. I asked for 1 rice, 1 Chow Mein, and 1, Beijing beef, and angus steak which is a extra $18 on top and came with free spring rolls. When I picked up my order assuming after paying $155 the order should be correct and the workers did not...
Read full review of Panda Expressproduct and service complaint
Today 2-20-2020, at approximately 5:30 p.m. I stopped to purchase a bowl, egg roll and tea. When I arrived there was no one in line. I was asked to wait for about 3 minutes. I repeated my order several times to the person at the register. When I finally thought my order was clear, I get to the window to pay. The person asks me again which protein I...
Read full review of Panda Expresshorrible customer service from manager & employee / uncooked shrimp
I ordered a fire cracker shrimp plate at the steelyard commons location in Cleveland, Oh. When I got home to eat my food I noticed my shrimp was undone. I then called the store to complain. When I called I asked for the manager and the female who answered the phone stated she was the manager and asked what I needed. Once I stated my complaint she then put...
i'm complaining about service, lack quality food
I waited over 15 minutes for lo mein noodles and double sweetfire chicken. And that was after a 15-minute wait in line before ordering. It seemed like the employees was more interested in getting out doordash orders than taking care of customers inside. So after 15minutes I received when they finally got sweet fire chicken up they basically gave me no food...
Read full review of Panda Expressgeneral manager in training
I called this location due to a gas leak and I askded to speak to the gm the asstistant talked to me and im fine with that but why wouldnt the gm be at the store when they have this big of a problem the asst is there to asst not do all the work something needs to get ahold of him because customers sure cant and probally there own staff the business is ruining down due to no gm at multiple location...
Why does this company over work there p.i.c's or asst i have been to a few location no gm or no gm to contact with problems if u have asst over workin themself and gm not wanting to work sounds like who is hiring these lazy gm's needs to be let go and give the store over to your asst...
plate with teriyaki, chicken orange chicken chow mein
I went to the store at 1:40pm to buy two plates. I made it home with my bag later to find my order was not correct. One of the plates that had teriyaki chicken had no teriyaki sauce. I was given fried rice instead of chow mein. I ordered two plates only one fortune cookie was in the bag. I called and spoke with Miranda the manager. I explained to Miranda...
Read full review of Panda Expresscold food/waiting for a long time
Saturday after noon, me and my girlfriend came to eat at panda Express because Its our favorite until this happen. Not a long line but they ran out of certain food and It was a wait for It. It was a 10-15 minute wait for orange chicken to come out so I waited also others did as well. Time pass by already and what caught my eye was the workers were serving orange chicken to others who came later on and my plate was still there not bothered touched. So I stood up ask for my food so they did and sat down and half of my food was already cold for waiting so long for something I had to wait a little longer. So I didn't like that and didn't give me anything to make up the wait.
everything
I went to Panda Express with my husband and 2 children and right from the start the customer service was terrible. Apparently one of the worker was wanting to take a break so they were arguing behind the counter, telling him to "just go" as we are standing there waiting to order. Then I finally asked if anyone was working the counter and one lady said "I...
Read full review of Panda Express and 1 commentrude employee
An employee at the Porterville, CA Panda Express, with the name of Lilly, was super rude when I asked a questions about products. The whole time she was there she didn't smile once she just gave everyone a dirty look that was in line. When I got to the front of the line she was to help me but all she did was make rude answers. When I was finally leaving she...
Read full review of Panda Expressbigger plate
Hi my name is Willie Harley I ordered a bigger plate around 6:40 PM on my 30 min lunch break for work and never received it. I waited in the reserved parking space directly in front of the restaurant for 20 min and still never received. I returned to work and contacted the restaurant . After multiple calls I get in contact. Not only did I not receive my...
Read full review of Panda Express and 1 comment(raw chicken) kung pao chicken
My son phoned me to ask if Chicken should be chewy? I responded NO, and asked why? He then let me know his bowl from Panda Express of Kung Pao Chicken was Chewy! Then my daughter who works at a restaurant let me know the chicken was RAW. And that my son, had eaten a couple of pieces.
She then told me she called n they told her just to take the bowl back, and that he could get it replaced.
I think the entire purchase should be refunded, and replaced for the inconvience. I menctioned this to the manager, who Would not give me his name! Who also stated that he wasn't allowed to give his name by phone!
I then let him know that I would complain to a higher position party. I also called another Panda Express, in McAllen Tx to find out if it was so that they could not give their name by phone, and the mngr from that store gave me his name!
I believe this isn't the way the owners would like their business to be ran!
I will follow up with another way till I get a respond.
My son phoned me to ask if Chicken should be chewy? I responded NO, and asked why? He then let me know his bowl from Panda Express of Kung Pao Chicken was Chewy! Then my daughter who works at a restaurant let me know the chicken was RAW. And that my son, had eaten a couple of pieces.
She then told me she called n they told her just to take the bowl back, and that he could get it replaced.
I think the entire purchase should be refunded, and replaced for the inconvience. I menctioned this to the manager, who Would not give me his name! Who also stated that he wasn't allowed to give his name by phone!
I then let him know that I would complain to a higher position party. I also called another Panda Express, in McAllen Tx to find out if it was so that they could not give their name by phone, and the mngr from that store gave me his name!
I believe this isn't the way the owners would like their business to be ran!
I will follow up with another way till I get a respond.
customer service issue
Last night I at store #1427 Boynton Beach location and it was the worst experience I've ever had. There is always some type of issue at this location from burnt rice all the way down to not having the proper ingredients to make a dish. For the most part the staff would try and succeed to correct the issue, but not last night. I filled out the customer survey like always to receive the free entrée and [censored] I went to pay for my meal I gave the cashier my completed receipt. As she began the transaction she realized that she didn't enter the code and she did try to stop the transaction before it was completed. She then turned to the manger at the time and was told there was nothing that could be done. Now I'm not cashier or manger for that fact and I understand that thing sometimes get hectic, but every customer is important. I feel as if taking a moment to refund and redo the transaction would've soled the problem. Sure it would've taken a few minutes more' but it would've been the right thing to do. I completed the survey honestly I'm at this location at least once a week and like I stated before they've corrected any issue before and its constantly issues at this location. Honestly speaking its only this location that seems to always have an issue. For a location of any type of customer service to be plagued with issues the way I was treated was a travesty and no paying customer should be treated this way. Thank you for taking the time to read this email and I hope to hear back Cornelius J Hightower.
Panda Express Reviews 0
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About Panda Express
The menu at Panda Express is diverse and offers a wide range of dishes that cater to different tastes and preferences. Some of the most popular dishes include Orange Chicken, Kung Pao Chicken, Beijing Beef, and Honey Walnut Shrimp. The restaurant also offers vegetarian and gluten-free options, making it an ideal choice for those with dietary restrictions.
One of the things that sets Panda Express apart from other fast-food chains is its commitment to using fresh ingredients. The restaurant uses high-quality meats and vegetables, and all dishes are cooked to order. This ensures that customers receive fresh, hot food every time they visit.
In addition to its delicious food, Panda Express is also known for its exceptional customer service. The staff is friendly and welcoming, and they go out of their way to ensure that customers have a pleasant dining experience. The restaurant also offers online ordering and delivery services, making it easy for customers to enjoy their favorite dishes from the comfort of their own homes.
Overall, Panda Express is a fantastic choice for anyone who loves Chinese food. With its delicious menu, commitment to using fresh ingredients, and exceptional customer service, it's no wonder that the restaurant has become such a popular choice for fast-food lovers across the country.
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Overview of Panda Express complaint handling
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Panda Express Contacts
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Panda Express phone numbers+1 (800) 877-8988+1 (800) 877-8988Click up if you have successfully reached Panda Express by calling +1 (800) 877-8988 phone number 0 0 users reported that they have successfully reached Panda Express by calling +1 (800) 877-8988 phone number Click down if you have unsuccessfully reached Panda Express by calling +1 (800) 877-8988 phone number 0 0 users reported that they have UNsuccessfully reached Panda Express by calling +1 (800) 877-8988 phone number+1 (626) 794-0386+1 (626) 794-0386Click up if you have successfully reached Panda Express by calling +1 (626) 794-0386 phone number 0 0 users reported that they have successfully reached Panda Express by calling +1 (626) 794-0386 phone number Click down if you have unsuccessfully reached Panda Express by calling +1 (626) 794-0386 phone number 0 0 users reported that they have UNsuccessfully reached Panda Express by calling +1 (626) 794-0386 phone number+1 (626) 799-9898+1 (626) 799-9898Click up if you have successfully reached Panda Express by calling +1 (626) 799-9898 phone number 0 0 users reported that they have successfully reached Panda Express by calling +1 (626) 799-9898 phone number Click down if you have unsuccessfully reached Panda Express by calling +1 (626) 799-9898 phone number 0 0 users reported that they have UNsuccessfully reached Panda Express by calling +1 (626) 799-9898 phone numberChief Marketing Officer And Senior Vice President
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Panda Express address1683 Walnut Grove Ave, Rosemead, California, 91770-3711, United States
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Panda Express social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreAug 28, 2024
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