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3.8 2 Reviews 482 Complaints
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PDFFiller Complaints 482

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6:08 am EDT
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PDFFiller Unauthorized payment on my account

Please can you reverse the unauthorized money taken from my account on 14/03/2019 thursday of r1143.95

I dont know how this happened I have also asked my bank to deal with this as I dont understand how you just debit my account without my authorization. I will provide whatever information you might need for this issue to be resolved as soon as possible.

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6:04 am EST
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PDFFiller Unauthorized credit card charges

First of all, I am not the one that joined the free trial! So imagine how I felt waking up at 6 am to a $120 USD bill ($167.77 CAD). Even if I was the one that joined it, it makes no sense that you decide to sign someone up on a 1 year subscription without that persons consent after the free trial has ended! I was completely blindsided and I am demanding an immediate refund. This kind of transaction is unacceptable, and I am ready to file a report with my bank if need be.
ID - [139617368]
Registration Date - [10/30/18]
Canceled IMMEDIATELY on - [02/04/19]

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11:29 am EST
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PDFFiller Unauthorized charge subscription services

I was charged $120 for an unauthorized fee for services I never used. Matter of fact, this service was cancelled on the same day. I am demanding the return of all funds. If not, I will report the transaction as fraudulent. This is horrible way to do business. Furthermore, no additional communication has been received regarding any membership fees due.

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10:37 am EST
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PDFFiller Unauthorized credit card charges

On December 6th, I used PDFFiller under the impression that it was free for my first use. Then on December 26th, the site charged my credit card $240 for the premium subscription. I never selected that I wanted this option. Because of this, I would like a total refund of the $240. I only needed to use it one time and have not used it since.

Phone number: [protected]

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3:07 am EST
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PDFFiller Online scam - overcharged

I live in South Africa and I chose the discounted annual subscription with free 7 day trial of 10 US dollars on 24 Dec 2018. I checked my bank account today and with SHOCK I see that instead of R 100 SA Rands I was charged R 1, 700 SA rands. I did not get the refund rate and I requested a renewable monthly subscription and instead my entire account has been wiped out of R 1 thousand 700 hundred Rands. I now have no money to feed my kids at it is 27 Dec. Please please help me. I need a refund and want to cancel my account

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1:50 pm EST
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PDFFiller Billing dispute

I have had the same issue as everyone else here. I signed up for a free trial just to fill out one document but then I got a 72 dollar charge a month later. I'm positive I cancelled my account right after the free trial and have not used the site since. I would like a refund. I signed up for the account simply to file one document for free and then leave it alone. I do not even recall putting my credit card informant on in but if I did it would never have been for a possible 72 dollar charge. I need this resolved immediately.

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karen hoopes
US
Feb 21, 2019 6:05 pm EST

I just paid for the basic plan for a one time use which said $6 mthly. I used paypal and its states you were paid $72. Please cancel and refund my money. this wasn't the argreement.

PDFFiller
PDFFiller
US
Feb 22, 2019 7:13 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Dear Karen,
many thanks for contacting us.
The plan of $6 monthly goes under ANNUAL commitment, this is specifically indicated in pricing options on our site and elsewhere. I am sorry this happened to be not that explicit in your case.
If you are sure you would like to cancel already now (just in case, we have a 180-DAY money back guarantee, so you have some time to decided on this, actually), you would need to email our Support at: relationshipmgmt@pdffiller.com
I can see at least three Karens who paid via Paypal recently, however, none of them is Hoopes. So, please, when emailing our Support, please, indicate the date of this transaction, you full name and the email address of your Paypal account.
Many thanks in advance and again, we are sorry for this confusion!
I can't handle

PDFFiller
PDFFiller
US
Feb 27, 2019 5:28 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of PDFFiller

...this directly on ComplaintsBoard, so we will have to settle this via email. Many thanks in advance!

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K
8:10 am EST

PDFFiller charged without consent

My child said she made a free trial account after hounding her why $72 was out of my account! She stated that is was only supposed to be a $6 charge the free trial! I demand a refund This is unacceptable! How can you advertise $6 then Charge $72! I had tried and called try to email you guys and nothing! This is absolutely ridiculous and a scam! I can not afford the $72 to come out of my account! This is going to put me in the hole!

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10:01 am EST
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PDFFiller An unrecognized charge in my account

I was charged 72.00 by pdffiller when I don't have an account with PDF filler Intalked to someone last night about it and we happened to find the account that used my card, I was told to provide an official bank statement and the last four of my current account, 7647 is the official account number. Will I have to provide any other information thanks in advance for helping me resolve this issue.

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7:30 pm EDT

PDFFiller pdffiller document print

Sarah
Customer Success Manager
PDFfiller Team

Your service did not let me print or save my documents without paying a fee.

Your service was 1 and 2 in my Google search but wasn't clear the service was a subscription service until I finished filling out the forms.

And your follow up email doesn't shave an contact email address?!?!?

I am put off by your companies business tactics.

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8:48 pm EDT

PDFFiller Took money out of my account

Said that it was 6 a month and took 72 dollars out of my account and it never said it was going to do that up front. I would like my subscription to be canceled and I would like my money back immediately! Stop false advertising! You can't say it's giunf to be billed at 6 annual and then take 72 dollars our or my account like I needed that money to pay my bills and you just decided to lie and take it out of my account. I don't understand how you were even able to do this without anybody conswnr and it's not letting me cancel my freaking subscription.

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3:02 pm EDT

PDFFiller Unauthorized credit card charge

My name is Jasmine Garcia,
I was told I would receive a free trial month no charge at all and was charged for a whole year on my credit card I want my money returned as I did not authorize these charges and were given false information. This is fraud charging my card without proper consent and stating I would get a trial month and no charge would occur.

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2:17 pm EDT

PDFFiller pdf filler

Please I would like u to refund my money back I noticed my visa credit card was diducted with72$ today this is the alert Valued Customer, Your FirstBank Visa Card **7092 was debited with 72.00 $ on 25/09/2018 ; 18:38 in PDF-FILLER [protected]. Your available balance is I can't remember using PDF filler that am paying for please check and refund the money back.
Thank you
Chisom Ada Okafor

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7:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

PDFFiller I demand my refund

I signed up for a ‘free trial' as I wasn't sure if this was the service I needed. It clearly states if you are in satisfied you can request a refund.
I didn't think that the $95 would come out of my account immediately as usually they notify you once your ‘free trial' is over and if you wish to continue. It came out straight away, it also turned out that it was not the service I was after so I immediately cancelled my subscription (within 15mins of signing up) and requested a refund to which I have never got a response after attempting several times!

I demand my refund as this is extremely unfair! I have never used this service and unsubscribed almost immediately after realising it wasn't what I was after. Very disappointing.

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12:36 pm EDT

PDFFiller Misadventures subscription

I attempted to use a $6 free trial and was billed up front for a year at $72. I have found that you do not offer the services I require, but do seem to receive this complaint quite a lot. I simply cannot pay this subscription. I understand if a single use payment is necessary after all of this, however I can't even contact support to fix this problem. Looking forward to this being resolved.

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Disappointed & now Worried
US
Dec 04, 2023 9:36 am EST

I filled my form out three times saw it saved in my drive through their website but it was not there by going directly into my drive nor was it send able as far as I could find through their site. Support confirmed a cancel but after reading reviews I’m worried?

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1:15 am EDT
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PDFFiller Document printing

Charged $72 for what was advertised as a $6 trial. Did not agree to joining any subscriptions for $72 whatsoever. Disputing this charge with my bank immediately. Complete scam, false advertisement you should have your LLC revoked. Get the kinks worked out before you sell your service. Guaranteed you wouldn't accept being over charged for ANYTHING. ever let alone a difference of $6 to $72. Crooks

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10:50 am EDT
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PDFFiller Unauthorized credit card charges

PDFFiller advertises a 1 month free trial, yet I have been immediately billed AU$103.95 for a yearly subscription that I did not want or sign up for, after giving my details only this afternoon. My email address is [protected]@gmail.com - please refund this amount immediately. I have cancelled my unwarranted "subscription".

See attached photo stating 'Welcome to your free PDFfiller trial". This is a classic scam and I will be escalating this issue if necessary.

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7:41 pm EDT
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PDFFiller Subscription

I did a trial for for less than 30 minutes that was to be free and I was charge $71.99 instead of the $6 monthly plan I took, I checked my account and saw that you guys charged me when you should not have. I did not select any the personal plan which I saw was $6 monthly nor a yearly plan of $72. I'm going to need an reimbursement of my money as I used the app for less than 20 mins

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5:59 pm EDT

PDFFiller Document completely wiped out

I spent several hours filling in my document then subscribed so that I could access to it to make a long story short I still do not have access to my document in which I really need and there is no one who I can talk to that would help me. I called and they told me they only have live chat available online which makes no since. I believe it's a scam. I was also charged 72 dollars instead of the 6 monthly payment I subscribed to and have not been able to use services. It really sucks.

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11:42 am EDT

PDFFiller I was charged for a service I do not have???

I am trying to understand how I was charged $97.95 which posted on my personal credit card on July 4th for a service or product I do not have nor own. I do not even know what your company does and how did you get my credit card number?

Please advise when this will be credited back to my VISA before I contact my VISA company.

I work from home so again not sure why this occurred?

Please respond ASAP.

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Phillip123456
US
Jul 05, 2018 11:58 am EDT

Just dispute it with your bank... wait a minute, I see the problem here, you're from Canada. Good luck dummy.

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5:21 am EDT
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PDFFiller Online scam

I did a trial for for less than 20 minutes that was to be free and I was charge $72 instead of the $6 monthly plan I took, I unsubscribe a couple minutes later after I checked my account and saw that you guys charged me when you should not have. I did not select any the personal plan which I saw was $6 monthly nor a yearly plan of $72. I'm going to need an reimbursement of my money as I used the app for less than 20 mins

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Update by Digga B
Jun 21, 2018 5:31 am EDT

Scam do not use this service.. Customer sevice no is recorded messgae to leave your info so theycan fraud you more and charge yuour account. It a personal cell/home phone they picked up in error one day and hung up. Ive been at it since 6/15/18 trying to get a response... I did a trial for for less than 20 minutes that was to be free and I was charged $72 instead of the free trial or $6 monthly plan, a couple minutes later after I checked my account and saw that you guys charged me when you should not have. I did not select any the personal plan which I saw was $6 monthly nor a yearly plan of $72. I'm going to need an reimbursement of my money as I used the app for less than 20 mins

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ajsamethyst
US
Jul 11, 2018 7:19 pm EDT

I also asked for the $6.00 trial and was charged $74.00. I only wanted the trial for one month! I sent a message to them that they didn't answer and they are charging me a large monthly fee. I do not think this is right! These people are only out for money, they are not helping people.

PDFFiller
PDFFiller
US
Jul 12, 2018 10:05 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hello Ajsamethyst,

First of all, we are very sorry for inconveniencing you! That's the last thing we wanted to do!

Let me explain the pricing first: our Basic annual subscription offers a discounted price of $72 per year (as low as $6 per month). Should this subscription be chosen the whole sum will be withdrawn the same day. For Basic, the regular month-to-month price is $20 which is as high as $240 per year rather than $72 w/ annual renewal. Please feel free to check the screenshot of our payment page with explanations:
https://dean-sn.tinytake.com/sf/MjcwNTMxOF84MTEzNDUx

We offer a 180-day money back guarantee, no strings attached. I would really like to do the needful for you and provide you with a refund plus granting some free access to the service. Unfortunately, I couldn't find your PDFfiller account, because there is no link between your account at ComplaintsBoard and PDFfiller.
Just in case, the support team is online 24/7/365 at our support page:
https://goo.gl/A6vL2R

Alternatively, you may post here your user ID, which can be found in the MyAccount area:
https://dean-sn.tinytake.com/sf/MjcwNTQzOV84MTEzNzMw

Looking forward to your reply! I am sure we will help you!

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About PDFFiller

Screenshot PDFFiller
PDFFiller is an online platform providing document management services. It allows users to edit, sign, and share PDF files. The service offers a variety of tools for form creation, cloud storage, and collaboration. PDFFiller caters to individuals and businesses needing to streamline their document workflow.
How to file a complaint about PDFFiller?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with PDFFiller. Make it specific and clear, such as "Unauthorized Subscription Renewal by PDFFiller" or "Difficulty Cancelling PDFFiller Subscription".

4. Detailing the experience: Provide a detailed account of your experience with PDFFiller. Mention key areas such as account access issues, billing discrepancies, customer service interactions, technical problems with the service, or any other specific concerns. Include relevant dates and any transaction details. Clearly describe the nature of the issue, the steps you took to resolve it, including any communication with PDFFiller's customer support, and the response received, if any. Explain how this issue has personally affected you, such as financial loss or significant inconvenience.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or billing statements. Be cautious not to include sensitive personal information like social security numbers, credit card details, or passwords.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with PDFFiller. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service cancellation, or another form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description of the issue is easy to understand.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even a resolution from PDFFiller through the platform.

Frequently asked questions (FAQ) about PDFFiller customer service
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Is PDFfiller a legitimate online service for editing and managing PDF documents?

Yes, PDFfiller is a legitimate online service that allows users to edit, sign, and manage PDF documents through their platform.

Are the features offered by PDFfiller reliable and easy to use?

Many users have reported that PDFfiller's features are reliable and user-friendly, but individual experiences may vary.

How secure is my personal information and document data when using PDFfiller?

PDFfiller uses encryption and secure servers to protect users' personal information and document data. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

Does PDFfiller offer a free trial or free version of their service?

PDFfiller offers a free trial for new users, allowing them to try out the platform's features before deciding whether to purchase a subscription.

What is the cost of using PDFfiller, and are there different subscription plans available?

PDFfiller offers various subscription plans with different features and pricing. Visit their website to review the current plans and pricing.

Can I trust the customer reviews of PDFfiller?

It is important to read multiple customer reviews on various platforms to get a comprehensive understanding of users' experiences with PDFfiller.

What is PDFfiller's cancellation and refund policy?

PDFfiller allows users to cancel their subscriptions at any time but may not offer refunds for the remaining subscription period. Review their terms and conditions for specific details.

How does PDFfiller handle customer support and inquiries?

PDFfiller offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.

Can I use PDFfiller to sign documents electronically and securely?

Yes, PDFfiller allows users to sign documents electronically using a secure and legally binding e-signature feature.

Is PDFfiller compatible with different devices and operating systems?

PDFfiller is compatible with various devices and operating systems, including Windows, macOS, iOS, and Android.

Can multiple users collaborate on a single document using PDFfiller?

PDFfiller offers collaboration features, allowing multiple users to work on a single document simultaneously, depending on the subscription plan.

How does PDFfiller compare to other PDF editing software and services?

PDFfiller offers a range of features similar to other PDF editing software and services, but it's essential to compare features, pricing, and user reviews to determine the best option for your needs.

Are there any hidden fees or charges when using PDFfiller?

PDFfiller's subscription plans are generally transparent, but be sure to review the terms and conditions before purchasing to understand any additional fees or charges that may apply.

Does PDFfiller integrate with other software or services?

PDFfiller integrates with various software and services, such as Google Drive, Dropbox, and Microsoft OneDrive, depending on the subscription plan.

Can I export edited documents from PDFfiller in different file formats?

PDFfiller allows users to export documents in various formats, including PDF, Word, Excel, and PowerPoint, depending on the subscription plan.

How long does PDFfiller store my documents and data?

PDFfiller stores documents and data for the duration of your subscription, and the storage period may vary depending on your subscription plan.

Can I use PDFfiller to create fillable PDF forms?

Yes, PDFfiller allows users to create fillable PDF forms that can be easily shared and filled out by others.

Does PDFfiller offer templates or pre-designed forms?

PDFfiller offers a library of templates and pre-designed forms for various industries and purposes, making it easier for users to find and customize the documents they need.

Can I trust the document conversion feature in PDFfiller to maintain the original formatting?

PDFfiller aims to maintain the original formatting when converting documents, but results may vary depending on the complexity of the document. It's essential to review the converted document for any formatting issues.

Are there any user reviews available for PDFfiller?

Yes, you can find user reviews on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences with PDFfiller.

Overview of PDFFiller complaint handling

PDFFiller reviews first appeared on Complaints Board on May 5, 2015. The latest review Dont sign up for free trial unless you want to pay 100$ was posted on Oct 25, 2024. The latest complaint Unauthorized charge was resolved on Oct 09, 2024. PDFFiller has an average consumer rating of 4 stars from 484 reviews. PDFFiller has resolved 328 complaints.
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  1. PDFFiller Contacts

  2. PDFFiller phone numbers
    +1 (800) 831-2050
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    +1 (855) 750-1663
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    +1 (617) 963-0233
    +1 (617) 963-0233
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  4. PDFFiller address
    17 Station Street, 3rd Floor, Brookline, Massachusetts, 02445, United States
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    Oct 28, 2024
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