Prospect Hardwood Flooring review: Refinishing and restaining of hardwood floors

This seems to be a small family-owned business in Prince William County, Virginia. I wanted my steps, dining room, and living room refinished and restained grey and chose this company amongst others because they seemed to have the best deals and a decent rating on Thumbtack.

To make a long story short, after I hired Prospect Harwood Flooring for the job, the floor technician provided a stained sample on the floor. I chose a classic grey sample and specifically asked if the colour would look exactly like the sample once completed, and they firmly stated it would be exactly like the sample. After the completion, I noticed the colour was barely visible; one of their office staff contacted me to inform me that the work was completed and would charge me the final fee. I expressed that the colour was barely there; however, I acknowledged that the work was just completed, so I assumed it needed time to settle into the wood. She kindly told me that she would hold off on the charge and wait until the following Monday, 10/17/2022 to see if there were any improvements. I agreed. However, shortly after, I received a call from Mike Blot, who is, I believe, part-owner of this business. I explained to him that the colour was off and not the same as the sample, and I was not happy with the final product. He began gaslighting me by constantly repeating that that was in fact the colour I agreed to and that there was nothing he could or would do to fix it. Overall in person, my floors look light brown with a greenish-grey tint to the naked eye. An anonymous number began to text me; I suspect it was Mike Blot; his entire tone was rude and condescending. (I would like to add he has never seen the completed job in person). I responded by sending my pictures to the anonymous number and told him I would report the company for bait and switch. He threatened to sue me if I filed a complaint or submitted a negative review. So here I am!

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